Sawyer Heights Lofts Luxury Apartments
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Sawyer Heights Lofts Luxury Apartments

2424 Sawyer Heights Street, Houston, TX 77007

4.0

(253 Reviews)

Reviews

4.0 rating

253 total reviews

(

162 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 539308

Verified Resident 2017 - 2018

3.8

9/6/2018

overall good. there has been an abandoned car on the 6th floor fo the parking garage that i brought to the attention of the office in January '18. it is taking one of the limited number of covered/nonassigned spaces. i was told in April they were taking steps to get it removed, but it is still there

    Property Manager Response

    10/20/2018

    Thank you for taking the time to review our community. Please reach out to us at 713-861-3737 so that we may address any concerns that you may have.
    Review Author Icon

    Current Resident 507132

    Verified Resident 2017 - 2019

    5.0

    6/1/2019

    I totally recommend living at Sawyer Heights Lofts. The security to get into the building is excellent, I feel very safe. The lofts are kept in excellent condition and the grounds are beautiful. The office staff is always very helpful and friendly, I appreciate how they make me feel special. Thank You!

      Property Manager Response

      7/16/2018

      Thank you for the five star review!

      Updated Review

      Review Author Icon

      Current Resident 505292

      Verified Resident 2017 - 2020

      3.7

      5/3/2020

      Overall it it not a bad place to live. I wish they would do a better job of keeping the entire grounds cleaned on a more frequent basis. Outside the common areas at the front office, its hard to tell these are "luxury" apartments. Especially in the parking garage and elevator. I also wish they would require wrist bands for the pool and do "checks". There entirely too many people at the pool congregating in groups. This would help reduce people who do not live here from coming onto to the grounds which I have witnessed multiple times.

        Property Manager Response

        7/16/2018

        Thank you for taking the time to review our community. We appreciate you bringing your concerns to our attention and will be sure to address this.
        Review Author Icon

        Current Resident 498510

        Verified Resident 2017 - 2018

        1.0

        9/15/2018

        always a pleasure. the office staff members are always friendly and helpful, they know their residents. any time we have needed help with packages, or anything in general, they are always responsive. I lost my key fob once, didn't realize it until I came back home and couldn't get in the door. I retraced my steps in my mind and remembered tossing the trash on my way out. I went to the dumpsters and one of the maintenance guys was there and cheerfully went through the dumpster to help me. and sure enough the fob was inside an amazon prime box I had tossed. he went over and above to help.

          Property Manager Response

          6/20/2018

          Hi Verified Resident, thank you for your review! We are happy to have you as part of our Sawyer Heights family and glad you are enjoying everything SHL has to offer. We hope to see you at our next resident event!
          Review Author Icon

          Current Resident 482450

          Verified Resident 2015 - 2018

          3.7

          5/2/2018

          I love the fact that the facility is very dog friendly. However the upkeep of the dog-run area is a mess. Its constantly full of mud and dog poop (which is a problem of residents not picking up after their pets, but just hard to avoid to navigate and truly enjoy the area). I wish the dog run was updated so that more people could utilize/enjoy it. Safety also is a very big concern here. Residents are constantly getting their cars broken into and I get nervous walking in the garage early in the morning when I go to work.

            Property Manager Response

            5/8/2018

            Thank you for your review. We appreciate your feedback and we work hard to incorporate that feedback to improving our resident experience. Our maintenance team is checking the dog area daily and working to apply new sod where necessary. If you see anything you don't think is being addressed properly, please stop by the office and let us know. I am concerned to read your concern for safety. We are unaware of any recent auto burglaries or other crimes within our community. I'd really like to speak to you directly to hear your concerns. -Kelly Gonzalez, Community Manager
            Review Author Icon

            Current Resident 482449

            Verified Resident 2015 - 2018

            2.2

            5/2/2018

            ...........................................................

              Property Manager Response

              5/8/2018

              Thank you for taking the time to review our community. Please reach out to us at 713-861-3737 so that we address any concerns that you may have,
              Review Author Icon

              Current Resident 482418

              Verified Resident 2015 - 2019

              4.7

              7/13/2019

              Love these apartments, I never want to move! I have lived here for 4 years and the staff is very friendly. The environment is great for young professionals who enjoy going to the pool and using the amenities. I highly recommend these apartments.

                Property Manager Response

                5/8/2018

                Thank you for the five star review!
                Review Author Icon

                Current Resident 469061

                Verified Resident 2017 - 2018

                4.5

                3/27/2018

                This has been a great experience. I’ve wanted to live here for a few years, and when the opportunity for me to move here arose, I took it. I’m glad that I did. I’ve really enjoyed living in this community.

                  Property Manager Response

                  3/28/2018

                  Thank you for your review and for being part of the SHL family! We strive for 100% satisfaction, and it is great to see you are having such a positive experience at Sawyer Heights Lofts. Please let us know if you ever need anything at all, we are to happy to help. Have a wonderful day!
                  Review Author Icon

                  Current Resident 454469

                  Verified Resident 2017 - 2018

                  3.2

                  2/17/2018

                  At first glance, the place is great. After living here for a few months I noticed that the office team is terrible at responding to safety concerns. There is always an issue with the gate entry to the garage, constant reports/complaints about theft in the garage and vehicles being vandalized. The barely sends out incident reports, but when they do nothing is changed even though the memo states there will be increased security. It does not feel safe at Sawyer Heights, and myself and other residents have decided not to renew our leases due to the feeling of not being safe.

                    Property Manager Response

                    2/25/2018

                    We were all very concerned with the auto burglaries that occurred in January. Fortunately, we haven't see any additional auto burglaries since then. While we send out advisory letters whenever there is an issue in the community, we always try to remind our residents to stay informed and look for the Houston Police Department's communications.
                    Review Author Icon

                    Current Resident 453051

                    Verified Resident 2013 - 2018

                    3.8

                    6/21/2018

                    Can't beat the location, especially if you work downtown but don't want to live there, have a dog, like biking trails, and/or prefer to do your shopping on foot. A number of useful stores are just outside the door. The community has the usual amenities, but the library is a mark of distinction. The complex is next to a shopping mall, and in the five years that I lived there, the traffic on the road outside the complex got progressively heavier.

                      Property Manager Response

                      2/15/2018

                      Dear Verified Resident, we truly appreciate your honest feedback and glad you are enjoying our convenient location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. We would be happy to address any concerns you may have, please call us at (713) 861-3737. We look forward to speaking with you soon!
                      Review Author Icon

                      Current Resident 451893

                      Verified Resident 2016 - 2018

                      4.3

                      2/10/2018

                      This complex is beautiful, pet friendly, and extremely convenient. There is shopping, entertainment, and bike trails within walking distance. Security is a huge problem though, specifically in the garage. Cars are broken into regularly - including mine.

                        Property Manager Response

                        2/15/2018

                        Thank you for taking the time to review our beautiful community. The Houston Police Department has informed us that over the past few weeks, the city has experienced a high number of car break-ins. Unfortunately, Saywer Heights was included in this crime spree. We have increased patrols, and we are working with HPD to provide them any information to help with their investigation. We are lucky to live in a community with active and engaged residents who look out for each other and thank you again for your review and recommendation.
                        Review Author Icon

                        Current Resident 446173

                        Verified Resident 2018

                        4.7

                        1/28/2018

                        I’ve only been living in this great community for 3 weeks and I can only express my 1’000,000% satisfaction, great staff very friendly, professional and ready to take care of whatever issues you may have and always with a smile on they’re face. Overall experience....GREAT EXPERIENCE!!!!

                          Property Manager Response

                          1/30/2018

                          Thank you for taking the time to review our community. We are thrilled to hear that you have enjoyed your stay so far! We are always here to help so please let us know if you need anything in future.
                          Review Author Icon

                          sbailey232

                          Resident 2016 - 2018

                          1.0

                          1/24/2018

                          28 cars were broken into on the 6th floor last night INSIDE the garage. And that's counting shattered windows alone, not even counting forced entry break ins, OR the other floors. My car has been broken into countless times, and the management has done nothing to help prevent the problem. The gates to the garage are left open all night allowing easy access to whoever wants to come in. Then, when do you file a report, the management does nothing to get back with you about resolutions or how they are going to fix the problem. I HIGHLY recommend looking for somewhere else to call home. This barely touches the surface of my issues with Sawyer Heights Lofts

                            Property Manager Response

                            1/30/2018

                            Thank you for taking the time to review our beautiful community. The Houston Police Department has informed us that over the past few weeks, the city has experienced a high number of car break-ins. Unfortunately, Saywer Heights was included in this crime spree. We have increased patrols, and we a re working with HPD to provide them any information to help with their investigation. We are lucky to live in a community with active and engaged residents who look out for each other
                            Review Author Icon

                            Current Resident 442136

                            Verified Resident 2017 - 2018

                            4.7

                            1/18/2018

                            So far it’s been great, would like a notice sent out to residents on the ground floor to please be more respectful in terms of noise after 10pm. Aside from that I have no complaints and I’m enjoying my time here.

                              Property Manager Response

                              1/22/2018

                              Dear Verified Resident, thank you for the high star rating! Please don't hesitate to reach out to us at (713) 861-3737, if you ever need anything at all, we are happy to help! We hope you have a great day!
                              Review Author Icon

                              Lisam232

                              Resident 2015 - 2017

                              1.7

                              12/14/2017

                              I would highly discourage anyone from living here. Cars are broken into in the parking garage on a regular - DAILY basis. Nothing is ever done by management to secure their tenants safety. Police are regularly being called to the apartment for one reason or another. The maintenance people are pretty awful too. It'll take them 6 days just to replace a lightbulb. The management is a complete joke as well. I've seen very large rats roaming the parking garage as well as the first floor. I have yet to find one on other floors but it's only a matter of time. There are way too many decent apartments in the area FAR better than this one. Look elsewhere!!

                                Property Manager Response

                                12/18/2017

                                Hi Lisam232, we regret to hear that your recent experience was anything less than exceptional. We humbly ask for the opportunity to make this right and encourage you or the resident to contact us directly at (713) 861-3737, in an effort to address your specific concerns. We look forward to speaking with you.
                                Review Author Icon

                                Current Resident 230512

                                Resident 2017

                                3.5

                                12/12/2017

                                Good experience overall over the short time I've lived here. There has been a challenge with maintence arriving in a timely manner to fix things and some challenge with the call box but otherwise things have been good, property seems to be maintained well considering this is a larger complex and it's great to be right on the trails!

                                  Property Manager Response

                                  12/13/2017

                                  Thank you for taking the time to review our community! We are happy to know you are enjoying your home and location! We are eager to address your concerns in an effort to improve your experience. Please feel free to stop by or give us call. We look forward to speaking with you. Have a great day!
                                  Review Author Icon

                                  Current Resident 804291

                                  Resident 2016 - 2017

                                  1.0

                                  10/10/2017

                                  The Property Manager sucks! Worst Customer Service!!!! I went to the office to speak to someone about renewing my lease and she was yelling at one of her employees. The service here has not been the same since she got here!! You never see her walking or tending to us as her residents. She is always too busy to help! I will not be staying here any longer!

                                    Property Manager Response

                                    10/13/2017

                                    Thank you for taking the time to review our community. We set ourselves to high standards and are disappointed to hear of your experience. Please contact me at your convenience as I would love the opportunity to address any concerns. Thank you, Kelly Gonzalez, Property Manager
                                    Review Author Icon

                                    Current Resident 205183

                                    Resident 2015 - 2017

                                    4.2

                                    8/31/2017

                                    My husband and I have lived here since July 2015. Sawyer Heights is a great place to live. We have had no problems since we have moved in. During the hurricane we were very lucky to not experience any flooding or damages to our apartment ! The staff is wonderful!!! I want to specially thank the maintenance supervisor not sure what his name is but, he was out during the rain checking the property and was super helpful. If we have a problem with the apartment, maintenance is here to take care of the problem within a timely manner. The complex has a lot of amenities for the residents. Overall a great place to call home!

                                      Property Manager Response

                                      9/3/2017

                                      Thank you so much for this review! Our team worked diligently through the storm and we are so happy to hear that our efforts did not go unnoticed. Thank you again and please let us know if you need anything in the future.
                                      Review Author Icon

                                      Current Resident 696936

                                      Resident 2017

                                      4.5

                                      7/19/2017

                                      Karmyn at the front office is the best! The pool can be a little loud at times, but if you have an apartment that doesn't face it, the noise is better. Fast response for repairs. The parking garage is slightly cramped, the street gets busy and the runners on the trail block the road sometimes. But overall, this place is comfortable to live.

                                        Property Manager Response

                                        7/21/2017

                                        Thank you for your review! She is wonderful to have as part of our team. We are so happy you are comfortable here at SHL, please let us know if you ever need anything. We look forward to seeing you at our next resident event!
                                        Review Author Icon

                                        amd0023

                                        Resident 2017

                                        4.7

                                        7/11/2017

                                        I recently moved to Sawyer Heights Lofts and so far everything is wonderful. The staff is so helpful and all of the amenities are great.

                                          Property Manager Response

                                          7/16/2017

                                          Thank you for the review and recommendation! We are happy to know you are enjoying your new home and everything SHL has to offer!
                                          Review Author Icon

                                          diamondbee_21

                                          Resident 2014 - 2017

                                          4.2

                                          5/11/2017

                                          I have been a resident since 2014 and I love the impressive maintenance service provided here. The place is kept clean and I never wait long to have my apartment repairs taken care of. The gentlemen are always so courteous. I love that I can walk to the store if I need to and I can enjoy the delicious food when the food truck is here! Great place to stay!! Highly recommend it!

                                            Property Manager Response

                                            5/16/2017

                                            Thank you so much for your review and recommendation! We sincerely appreciate having wonderful residents such as yourself and happy to hear you are enjoying your home and great location! We look forward to seeing you at our next resident event!
                                            Review Author Icon

                                            Current Resident 817245

                                            Resident 2016 - 2017

                                            5.0

                                            4/12/2017

                                            Management is very responsive, which is terrific. Facilities are well maintained. Apartments are great. Noise is never an issue, as we are by a quiet courtyard. The only downside is when other tenants are messy in the hallways and elevators. I love that the place is pet-friendly; I'd love it more if my neighbors all kept their dogs on leashes when they are in the building and clean up after them in the hallways.

                                              Property Manager Response

                                              4/15/2017

                                              Thank you for taking the time to review our community and for the positive feedback. Please feel free to contact us directly at anytime if you notice an area that needs attention. We look forward to seeing you at our next resident event.
                                              Review Author Icon

                                              tararaoof92

                                              Resident 2016 - 2017

                                              5.0

                                              1/27/2017

                                              I really like the neighborhood. Everything is so close and convenient and the view from the roof top is really nice.

                                                Property Manager Response

                                                1/31/2017

                                                Thank you for the review Tara! We love the view from the roof too!
                                                Review Author Icon

                                                Monicai725

                                                Resident 2016

                                                5.0

                                                11/17/2016

                                                I've lived here for about 4 months now, and everything has been pretty great so far! The apartments next to you don't share a wall with you so I never worry about hearing my neighbors. I only had one time in the summer with loud noise being an issue, but that was from the pool (and I mean it was summer). I live on the fourth floor (top floor) so I can't really speak for how great the ceilings are with foot stomping on lower floors. They have a nice gym and lounge area (with free starbucks coffee and hot chocolate maker) and the pool is really nice as well because it has a bench in the pool that wraps all the way around so there's always a spot to just lay and lounge. The staff are also great. From the maintenance guy to the front desk ladies, everyone is very nice and they do a great job of making sure you're happy and taken care of. Also, bugs (so far) have not really been an issue at all (thank God); however, I did find two small lizards about 2 inches long over the first two months here, but nothing else since. The location is great, it's literally walking distance from chick fil a, target, and a whole bunch of other shops. They also have a different food truck parked in front of the complex on Thursday's so that's always nice and convenient as well. Overall, I would definitely recommend anyone to live here.

                                                  Property Manager Response

                                                  11/18/2016

                                                  We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. Thank you again for your comments, as well as your continued residency.
                                                  Review Author Icon

                                                  Behnaz Darban

                                                  Resident 2016

                                                  4.8

                                                  10/18/2016

                                                  Nice and welcoming staff. beautiful neighbourhood. close to downtown and shopping centres.

                                                    Property Manager Response

                                                    9/28/2016

                                                    Thank you for the review Behnaz! We are so happy that you decided to make Sawyer Heights home.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 18 reviews)

                                                    Noise

                                                    4.1

                                                    Grounds

                                                    4.8

                                                    Safety

                                                    4.2

                                                    Office Staff

                                                    4.5

                                                    Maintenance

                                                    4.8

                                                    Neighborhood

                                                    4.9

                                                    Survey Scores N/A

                                                    Review Count

                                                    A-

                                                    Number of reviews in the past 365 days

                                                    18

                                                    Manager’s Review Engagement

                                                    A-

                                                    Percentage of reviews responded to

                                                    83.33%

                                                    Manager’s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    4.72 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Covered Lot
                                                    • Garage Lot
                                                    • Garage
                                                    • Parking
                                                    Other
                                                    • Air Conditioning
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Elevator
                                                    • Fitness Center
                                                    • Hardwood Floors
                                                    • Large Dog Friendly
                                                    • On-site Personnel
                                                    • Pool/Hot Tub
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                                                    Leasing

                                                    Just two miles west of downtown Houston, Sawyer Heights Lofts elevate urban living to a new level of luxury. Four majestic stories conceal richly appointed loft apartments with an eclectic combination of historic charm and high-energy elegance. Whatever your pleasure, you??ll find it at Sawyer Heights Lofts.
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                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3785

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Sawyer Heights Lofts Luxury Apartments Rated?
                                                    Based on 253 number of votes by renters, Sawyer Heights Lofts Luxury Apartments is currently rated 4 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Sawyer Heights Lofts Luxury Apartments?
                                                    Sawyer Heights Lofts Luxury Apartments is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Sawyer Heights Lofts Luxury Apartments is rated 4.8 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Sawyer Heights Lofts Luxury Apartments?
                                                    Sawyer Heights Lofts Luxury Apartments is rated 4.1 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Sawyer Heights Lofts Luxury Apartments?
                                                    Sawyer Heights Lofts Luxury Apartments is rated 4.2 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Sawyer Heights Lofts Luxury Apartments is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Sawyer Heights Lofts Luxury Apartments?
                                                    Sawyer Heights Lofts Luxury Apartments is rated 4.5 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 83.33% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 4.72 days to their community reviews in the past year.
                                                    Who manages Sawyer Heights Lofts Luxury Apartments?
                                                    Greystar
                                                    What is the pet policy at Sawyer Heights Lofts Luxury Apartments?
                                                    No pet policy available

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                                                    Sawyer Heights Lofts Luxury Apartments

                                                    April 2026

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                                                    Baths

                                                    0

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                                                    Sawyer Heights Lofts Luxury Apartments is an apartment in Houston in zip code 77007. This community has a 0 Bed, 0 Bath Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, Missouri City, Pearland, South Houston, Fresno, Manvel, Pasadena, Road Spring, Arcola, and Cypress.

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