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12622 Grey Eagle Court, Germantown, MD 20874

3.8

(301 Reviews)

Reviews

3.8 rating

301 total reviews

(

195 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 361351

Verified Resident 2010 - 2017

2.3

6/24/2017

The apartment is going down hill since it's changed management. I lived here for 7 years under equity management can not wait for my lease to be up now that it has changed. So sad was once a good community

    Review Author Icon

    Current Resident 361019

    Verified Resident 2017

    4.7

    6/23/2017

    The initial couple of months were a bit difficult at times. We had a maintenance man (NOT THE ONE I JUST COMPLETED THE SURVEY FOR) that came in my apartment without my consent, and a few issues with our paperwork being lost. The experience with the AC repair technician was the most phenomenal part of living here so far.

      Property Manager Response

      6/27/2017

      We are sorry that your experience was difficult for you, however we are happy to hear that we have since improved. Please feel free to stop by to discuss ways to make your stay an enjoyable one.
      Review Author Icon

      Current Resident 355239

      Verified Resident 2013 - 2017

      2.5

      6/10/2017

      Families with kids should not be placed over people with no kids It can get very noisy You have working families Front doors need more then 1 lock. More lights need to be placed around trash areas.

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        Current Resident 352026

        Verified Resident 2013 - 2017

        3.2

        9/16/2017

        With management and maintenance staff 8 out of 10.With the people in the community not so good .Parking not so good either more spaces are needed for visitor's and reserved spaces are very expensive also smoking policy not being monitored.

          Property Manager Response

          6/27/2017

          Thank you for your feedback. We strive daily to provide all of our residents with outstanding customer service and satisfaction. Please feel free to stop in to discuss ways to continue to love living here at Northlake Apartments.
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          Current Resident 345190

          Verified Resident 2017

          5.0

          5/16/2017

          From the time I put in my application, until the moment I turned the key to MY apartment was a swift, smooth process. Alex, the leasing consultant, was able to answer all my questions, and he showed me where everything was. I couldn't be happier!!

            Property Manager Response

            6/27/2017

            Thank you for your feedback. We will continue to provide all of our residents with outstanding customer service. Please let us know if there is anything we can do to help you to continue to have a enjoyable stay.
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            Current Resident 340821

            Verified Resident 2014 - 2017

            4.2

            5/6/2017

            I don't feel particularly safe all the time with all the potential drug dealing that looks like it's going in, but the price is right and the building isn't too bad. Kinda tired of smelling weed in the stairwell all the time too

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              Current Resident 338933

              Verified Resident 2014 - 2017

              4.3

              5/2/2017

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                Property Manager Response

                6/27/2017

                Thank you for the positive rating. We strive daily to provide everyone with outstanding customer service. Please call us if there is anything else that we can do to help you continue to make your stay enjoyable.
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                Current Resident 333828

                Verified Resident 2016 - 2017

                4.7

                4/19/2017

                I've been living here at Northlake Apartments for almost a year and i really like living here. It's very quiet, clean, each time i have a problem in my unit and put a request, Someone come either the same day or the day after to take care of it. It's very nice here. I totally recommend this community.

                  Property Manager Response

                  6/27/2017

                  Thank you for your positive feedback. We are happy to hear that you are enjoying your stay here at Northlake Apartments. Please let us know if anything else is need to make your stay enjoyable.
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                  Current Resident 332536

                  Verified Resident 2017

                  5.0

                  4/15/2017

                  i meet one of the neighborhood and they are friendly, they ask if we need helo and also the leasing mgt they are helpful to us they give us what we need . For now i don't have enough experience to tell because we just move in a week ago.

                    Property Manager Response

                    6/27/2017

                    Thank you for the favorable rating. We strive daily to provide outstanding customer service. Please let us know if there is anything else we can do to ensure that your stay here at Northlake an enjoyable experience.
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                    Current Resident 331135

                    Verified Resident 2016 - 2017

                    3.2

                    4/11/2017

                    To many turn overs in the office. The parking is slim to none. The outside lights are never working on the back side. It's very dark at night over by 12640. I would suggest adding more lighting. The floors are weak which is understandable but it would be nice if they put a bit more cost into the units by adding more padding to try and reduce the squeaking in the floors.

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                      Current Resident 329027

                      Verified Resident 2015 - 2017

                      4.3

                      4/5/2017

                      Living at Northlake has been a pleasant experience. The staff is always friendly and the grounds are well maintained. When we had an issue with a small leak in the bathroom the staff quickly reached out to us and continued to follow up with us to resolve the issue to our satisfaction.

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                        Current Resident 326671

                        Verified Resident 2016 - 2017

                        5.0

                        5/31/2017

                        So far so good, i like the complex. Great leasing management. But i first moved in. I got issues with my thermostat, it was running fast and my pepco bill was high, i called the office and when the technician came , je found out that the thermostat was broken , he replaced it, but i wasted my money for paying pepco eztra ,

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                          Current Resident 313156

                          Verified Resident 2017

                          4.5

                          2/21/2017

                          Ian Pillai was about to answer all of our questions about the community and was very welcoming. We were able to move in immediately which was exactly what we needed. The application process was very easy and simple. Community is quiet, clean, and just feels like home.

                            Property Manager Response

                            6/27/2017

                            Thank you for the positive feedback. We strive daily to provide outstanding customer service. If there is anything else that we can do to make you stay here with us enjoyable, please let us know.
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                            Current Resident 308779

                            Verified Resident 2016 - 2017

                            4.3

                            2/7/2017

                            excellent apparment

                              Property Manager Response

                              6/27/2017

                              Thank you for your positive feedback. We strive daily to provide outstanding customer service. If there is anything that we can do to make you stay enjoyable, please let us know.
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                              Current Resident 291173

                              Verified Resident 2016

                              5.0

                              12/12/2016

                              Lovely and modern community with a Elementary School within a few minutes walk (the leasing office faces the school). Staff is friendly, prompt, and professional. Highly recommended for anyone. Easy to access with shops nearby. Love it.

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                                Current Resident 290403

                                Verified Resident 2013 - 2016

                                3.8

                                12/9/2016

                                Nice generally quiet area. Maintenance staff is superb and show genuine concern for getting the task done right the first time. Office staff always helpful. Unless one has a reserved space, parking can be difficult after 9pm especially if you are located in the 600 block.

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                                  Current Resident 280620

                                  Verified Resident 2003 - 2016

                                  4.8

                                  11/2/2016

                                  Wonderful - The complex is near Elementary, Middle and High schools and 2 difference shopping malls, Fast food and Resturaunts! Ample parking! Traffic is not a problem! Friendly neibors! 1/2 hour from Rockville, Silver Spring/DC and Frederick! I would recomend to a friend for long term rental!

                                    Review Author Icon

                                    Current Resident 276664

                                    Verified Resident 2012 - 2016

                                    3.3

                                    10/10/2016

                                    I've only had two complaints thus far: the noise, which is off and on, and parking. The floors within the apartments are really bad, noise wise, they need imidiate maintainance. Parking is hard to find after certain hours, and the outdoor lights are almost always out at night, which doesn't make me feel safe.

                                      Review Author Icon

                                      Current Resident 200279

                                      Verified Resident 2016

                                      5.0

                                      9/19/2016

                                      Great community. Great staff and friendly atmosphere! Northlake is the best kept secret in Germantown. Tucked away off Great Seneca Highway it offers convenience and peacefullness. I would recommend this community to anyone!! Love it!

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                                        Current Resident 269664

                                        Verified Resident 2013 - 2016

                                        2.0

                                        9/9/2016

                                        One word. Aweful. I would tell people I know NOT to move here. The main reason is for noise disturbances that the leasing office for the most part does nothing about. I really like how it is a smoke free community, however it is not enforced well enough or emphasized to new renters before they sign their lease. Also, there is an incredibly low sense of community among the residents. No one is encouraged to be neighborly, let alone get to know each other. Most of the time, you only ever know who your neighbors are by who makes noise disturbances. The leasing office actively doesn't even want you to politely talk to your neighbor if they are creating a noise disturbances for the first time, even if it is something as simple as if the neighbor is constantly slamming their door because they are moving in. They would rather you passive aggressively snitch on them instead of being more neighborly and politely introducing yourself and then asking if maybe they could pay attention to how their constant door slamming shakes all of the adjacent apartments. Maintenance is also very disappointing in how they usually simply fix an issue but never check to make sure they did the job 100% right/complete. I usually have to have them come again because of new issues that could have been avoided if they checked everything the first time. All in all, I absolutely hate this place and I can't wait until my lease is up next June.

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                                          Current Resident 263063

                                          Verified Resident 2015 - 2016

                                          5.0

                                          8/19/2016

                                          Never any issues. Prompt service. Ian is awesome. Main reason I chose your community. Just wish you had option for a 3 bedroom and 2 bath. The few times I was at the pool wish that the hours were longer during the summer. Would have been nice to enjoy the pool a little later in the night

                                            Review Author Icon

                                            Current Resident 252812

                                            Verified Resident 2016 - 2017

                                            4.2

                                            5/30/2017

                                            As I have stayed here in the past months, the area is much quieter and has improve in that area which is a big deal. My vehicle was tampered but it wasn't a big deal because it was from kids in another neighborhood so not really worry about that because it was minor

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                                              Current Resident 252244

                                              Verified Resident 2014 - 2016

                                              4.5

                                              7/11/2016

                                              I am very pleased with this community, the staff at the office and the staff that work to keep the place in shape. I have lived in this community for over three years and am very pleased with the service and overall quality of the community. Keep up the good work!

                                                Review Author Icon

                                                Current Resident 251588

                                                Verified Resident 2016

                                                4.5

                                                7/8/2016

                                                Staff was helpful at moving. Willing to fix any issues right away. The dishwasher, washing machine a little older and very small but doable. Everyhting is little smaller than I am used to, but very Cozy. The rooms are not too big but there is enough living space. The common areas are very well maintained, and clean.

                                                  Review Author Icon

                                                  Current Resident 248292

                                                  Verified Resident 2015 - 2016

                                                  4.7

                                                  6/24/2016

                                                  There is very good customer service here. The maintenance crew and rental office staff are very wonderful in helpful. Anytime that I needed assistance they have always met my needs. I would recommend this place to other people that were looking to move.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    One Bedroom One Bath (709 SF)

                                                    5 Available Units

                                                    1 Bed, 1 Bath | 709 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    Two Bedroom One Bath (887 SF)

                                                    5 Available Units

                                                    2 Beds, 1 Bath | 887 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Two Bedroom Two Bath (1013 SF)

                                                    5 Available Units

                                                    2 Beds, 2 Baths | 1,013 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Two Bedroom Two Bath (942 SF)

                                                    3 Available Units

                                                    2 Beds, 2 Baths | 942 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Two Bedroom Two Bath (937 SF)

                                                    2 Beds, 2 Baths | 937 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 16 reviews)

                                                    Noise

                                                    4.2

                                                    Grounds

                                                    4.5

                                                    Safety

                                                    4.5

                                                    Office Staff

                                                    4.6

                                                    Maintenance

                                                    4.7

                                                    Neighborhood

                                                    4.7

                                                    Survey Scores N/A

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    16

                                                    Manager’s Review Engagement

                                                    A

                                                    Percentage of reviews responded to

                                                    93.75%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.62 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer and Dryer Included in Apartment Home
                                                    Pets
                                                    • Dogs Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • Air Conditioning
                                                    • BBQ and Picnic Area
                                                    • Bark Park
                                                    • Cat Friendly
                                                    • Central Heating and Cooling
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Eat-in Kitchen
                                                    • Fitness Center
                                                    • Furnished
                                                    • Large Dog Friendly
                                                    • Linen Closets
                                                    • On-Site Maintenance
                                                    • Playground on Site!
                                                    • Plush Carpeting Throughout Living Area
                                                    • Pool
                                                    • Private Balcony or Patio
                                                    • Spacious One and Two Bedroom Apartment Homes
                                                    • TV Lounge
                                                    • Tennis Court
                                                    • Walking Trails
                                                    • Well Equipped Kitchen with Oak Cabinetry
                                                    • White Appliances
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                                                    Leasing

                                                    We are now accepting in-person, self-guided, and virtual tours via scheduled appointments only. Please schedule yours today.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3785

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Avana Northlake Rated?
                                                    Based on 301 number of votes by renters, Avana Northlake is currently rated 3.8 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Avana Northlake?
                                                    Avana Northlake is rated 4.5 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Avana Northlake is rated 4.7 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Avana Northlake?
                                                    Avana Northlake is rated 4.2 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Avana Northlake?
                                                    Avana Northlake is rated 4.5 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Avana Northlake is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Avana Northlake?
                                                    Avana Northlake is rated 4.6 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 93.75% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 2.62 days to their community reviews in the past year.
                                                    Who manages Avana Northlake?
                                                    Greystar
                                                    What is the pet policy at Avana Northlake?
                                                    Dogs Allowed
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    April 2026

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Under New Management

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                                                    Avana Northlake is a 709 - 1,013 sq. ft. apartment in Germantown in zip code 20874. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Clarksburg, Montgomery Village, Gaithersburg, North Potomac, Derwood, Damascus, Rockville, Urbana, Potomac, Olney, North Bethesda, Potomac Falls, and Sandy Springs.