#2,015 #35 #183

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MAA Ayrsley

9005 Lenox Pointe Drive, Charlotte, NC 28273
(612 Reviews)
$1,258 - $3,453/mo

Move-In Specials

Lease Now for up to one month free! Certain exclusions may apply.

Reviews

4.1 rating

612 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 314821

Verified Resident 2017 - 2020

12/29/2020

I absolutely LOVE living here...I have ALWAYS had #1 service with the entire staff...NEVER had bugs...almost never hear neighbors...plenty of parking. This is a WONDERFUL place to live. The only reason I would move from here is if I moved to another town/city/state.

    Manager

    12/30/2020

    MAA Ayrsley
    Hi, we're so happy we were able to help you out! We sincerely thank you for the positive review. Take care and have a great day!
    Review Author Icon

    Resident 857875

    Verified Resident 2020

    12/28/2020

    So far I have no complaints! Everyone is very nice, and friendly. The amenities are clean and close to my apartment. Moving in was a breeze, so was getting my paperwork done. Amy, as mentioned, is fantastic!

      Manager

      12/29/2020

      MAA Ayrsley
      Hello, thank you for your feedback; we are happy to pass along your comments to Amy here at MAA Ayrsley! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
      Review Author Icon

      Resident 853298

      Verified Resident 2017 - 2020

      12/14/2020

      My largest complaint is your company will be booted unless parked in one of the 10-15 visitors parking with approximately 200 apartments competing for them!!! We use to have beautiful ground maintenance, now its only around the office. Trash area is often a real mess. Only allowed two guest at the pool. Pool is always nasty. Very loud, sirens all day and night. Traffic from Westinghouse like to cut through here.

        Manager

        12/20/2020

        MAA Ayrsley
        Thank you sharing your review. If you would like to further discuss your concerns, please reach out to us at [email protected], and allow us up to 48 business hours to respond. We hope to speak with you soon.
        Review Author Icon

        Resident 848050

        Verified Resident 2020

        11/29/2020

        Everything is good except guest car parking. Looks like water charges are also high. Importantly guest parking should be taken care. Rest of the matters community is very nice especially maintaining services.

          Manager

          12/1/2020

          MAA Ayrsley
          Thank you again for taking the time to let us know how we did. We hope you have a great day!
          Review Author Icon

          Resident 847946

          Verified Resident 2020

          11/28/2020

          I belive this is a nice community and we are very pleased with the neighbors are quiet and kind, never had any problems with anything in the community, the parking has been good and I like the apartment and the community alot.

            Manager

            12/1/2020

            MAA Ayrsley
            We strive for 100% satisfaction, and it is great to see you had such a positive experience at MAA Ayrsley. Thank you so much for your feedback!
            Review Author Icon

            Resident 847860

            Verified Resident 2020

            11/28/2020

            The staff is great, my apartment was ready when promised. The community is small, clean and quiet. I really like staying in this area. I've had no problems at all. Everyone is very very friendly....

              Manager

              12/1/2020

              MAA Ayrsley
              Thank you for your kind review; we are happy to pass along your comments to the team here at MAA Ayrsley!

              Updated Review

              Review Author Icon

              Resident 763064

              Verified Resident 2020

              11/25/2020

              I really enjoy living here. It is quiet and the units are so beautiful. You can't beat the location either. Very glad I made the decision to call Colonial Grand home and hope to stay as long as I live here in Charlotte.

                Manager

                11/28/2020

                MAA Ayrsley
                We strive for 100% satisfaction, and it is great to hear you are having such a positive experience at MAA Ayrsley. Thank you for making us your home!

                Updated Review

                Review Author Icon

                Resident 478554

                Verified Resident 2020

                11/24/2020

                My experience has been very challenging. The office staff have been disappointing and the way my maintenance request have been handled has been horrible. I'm surely regretting my decision to move here.

                  Manager

                  11/28/2020

                  MAA Ayrsley
                  It's upsetting to hear that you have not received the top-notch service we strive to provide. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at [email protected] and allow 48 business hours for a response - we look forward to hearing from you.

                  Updated Review

                  Review Author Icon

                  Resident 713898

                  Verified Resident 2019 - 2020

                  11/24/2020

                  if i were not moving back to ga i would stay here. that is how satisfied i was with the whole complex. i have been very happy here and would definitely recommend your apartments to anyone local. no place is perfect, but i have no complaints.

                    Manager

                    11/28/2020

                    MAA Ayrsley
                    Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

                    Updated Review

                    Review Author Icon

                    Resident 649882

                    Verified Resident 2019 - 2020

                    11/19/2020

                    This apartment complex is pretty simple to live in as long as you are complaint with policies and procedures. Pet friendly, pretty quiet and they keep the place clean and grass cut often. I would recommend for a single person or small family

                      Manager

                      11/22/2020

                      MAA Ayrsley
                      Hello, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
                      Review Author Icon

                      Resident 840762

                      Verified Resident 2020

                      11/6/2020

                      So fare so good. I'm a new tenant so I haven't really seen or noticed everything just yet to speak of. As I said so fare so good. I'm a new tenant so I haven't really seen or noticed everything just yet to speak of.

                        Manager

                        11/8/2020

                        MAA Ayrsley
                        We really appreciate your feedback! Please don't hesitate to reach out if anything comes up. We are happy to have you here!
                        Review Author Icon

                        Resident 840224

                        Verified Resident 2019 - 2020

                        11/5/2020

                        I enjoyed this community because I have friends who live here too. Without them, I would have been very lonely in my one bedroom. The pool is very nice but I don't enjoy the fact that there are MORE nonresidents than residents at the pool.

                          Manager

                          11/7/2020

                          MAA Ayrsley
                          We are very happy we could provide you with an overall positive experience. If you have any questions or concerns, please don't hesitate to reach out!
                          Review Author Icon

                          Resident 835709

                          Verified Resident 2020

                          10/23/2020

                          Great customer service! Clean & quiet community..................................................

                            Manager

                            10/27/2020

                            MAA Ayrsley
                            Thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Grand at Ayrsley!
                            Review Author Icon

                            Resident 834504

                            Verified Resident 2020

                            10/20/2020

                            Everything is great with the apartment! Pet poop around the wallway is annoying as well as living below noisy neighbors. Would definitely recommend the apartments to family and friends. Mainly because of the surroundings and convience of everything so close by. I dont have any kids in school therefore I am unable to speak on the quality of the school districts.

                              Manager

                              10/22/2020

                              MAA Ayrsley
                              Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
                              Review Author Icon

                              Resident 830007

                              Verified Resident 2019 - 2020

                              10/7/2020

                              My experience was good but it could've been better. There isn't any engagements in the community like event or anything. There's isn't much green space and the parking still is horrible. The community has a lot of break in from what I've heard.

                                Manager

                                10/12/2020

                                MAA Ayrsley
                                Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at [email protected] and allow us 48 business hours to respond so we can discuss your experience further.
                                Review Author Icon

                                Resident 822047

                                Verified Resident 2020

                                9/21/2020

                                TTodo esta bonito me gusta pero las alfombra debieron cambiarla ante de entregar el apartamento por el olor a tabaco yo no fumo hace da?o a mi hijo ese olor a cigarrillo #?~?|'alsn........................

                                  Manager

                                  9/23/2020

                                  MAA Ayrsley
                                  Apreciamos todas las reseñas y agradecemos que nos brinde la oportunidad de mejorar proporcionándonos estos comentarios. Nos gustaría trabajar hacia una resolución y tomarnos su tiempo en serio, de modo que, si está dispuesto, comuníquese con nuestra línea de atención al cliente en [email protected]. Responderemos a su consulta dentro de las 48 horas hábiles. Gracias.
                                  Review Author Icon

                                  Resident 815522

                                  Verified Resident 2020

                                  9/9/2020

                                  Great! Office staff was awesome! I love the area and the apartment, overall everything has been good so far. I would definitely recommend to friends and family. There's a big difference in this apartment then my last.

                                    Manager

                                    9/12/2020

                                    MAA Ayrsley
                                    Thank you for your kind words and recommendation!
                                    Review Author Icon

                                    anonymous

                                    Resident 2020

                                    9/2/2020

                                    Everyone is pretty nice, especially the girls working in the front office. However, this complex has been nothing but a pain so far. Many things were broken upon my move in and the place was definitely not well cleaned prior. The maintenance requests were out in by day 1 and only a couple of items were addressed. The others weren't touched and the follow up request didn't get responded to. My biggest issue is the MOTH BALL SMELL. Everything I own now smells like moth balls. I can't get rid of the smell. I've killed a roach per week, and yes, we keep things as clean as possible. I finally was promoted to write a review when they shut down the mailboxes "due to covid" about a week ago. Right as gyms are reopening?! Shut down our mailbox access? At first I thought maybe our key fob wasn't working but neither is the other one, so I can only guess the sign on the door saying "due to covid we've shut down" is including my access to my mail- which has time sensitive documents regarding state licensing. We were not informed of this shut down by email of any communication.… See More>
                                      Review Author Icon

                                      Resident 806688

                                      Verified Resident 2020

                                      8/22/2020

                                      Very good and clean good place..:...................................................

                                        Manager

                                        8/24/2020

                                        MAA Ayrsley
                                        Your wonderful feedback and rating mean a lot to us.
                                        Review Author Icon

                                        Resident 803859

                                        Verified Resident 2019 - 2020

                                        8/14/2020

                                        A sido una experience satisfactoria vivir en este conjunto de apartamentos. Desde el primer momento los empleados han sido amables y me han ayudado. Llevo casi 2 a?os viviendo aqui y no tengo ning?n problema. Todo es lindo y limpio.

                                          Manager

                                          8/17/2020

                                          MAA Ayrsley
                                          Hola, muchas gracias por tus comentarios positivos sobre Colonial Grand at Ayrsley. No dude en comunicarse con nosotros si hay algo más que podamos hacer. ¡Esperamos que tengas un gran día!
                                          Review Author Icon

                                          Resident 799371

                                          Verified Resident 2019 - 2020

                                          8/3/2020

                                          My experience has been great except for when LMS parking took over. Before the boot, I would say I've enjoyed my stay here. I don't often have to deal with management for anything and maintenance is always prompt and gets the job done. I am not fond of the new parking policy as there is only ONE visitor parking spot for 4 units and that is unacceptable. LMS knows there isn't enough visitor parking, yet will place a boot on your car anyway. This is the biggest scam and quite frankly it is a turn off from wanting to live here. I am an adult who pays a good deal of rent and I should be able to have visitors WHEN I FEEL LIKE IT! And no, parking a mile from my apartment is NOT the answer. I'm honestly fed up.

                                            Manager

                                            8/4/2020

                                            MAA Ayrsley
                                            Thank you for taking the time to leave us feedback about your experience with us. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at [email protected] and allow us 48 business hours to respond so we can discuss your experience further.
                                            Review Author Icon

                                            Resident 793941

                                            Verified Resident 2020

                                            7/20/2020

                                            Moving in was a very pleasant experience. I have lived in the apartment complex for almost a week and have already fallen in love with it. My Apartment is the perfect size and the area is quiet and peaceful.

                                              Manager

                                              7/23/2020

                                              MAA Ayrsley
                                              Hi, we are very happy to have provided you with such a pleasant move-in experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
                                              Review Author Icon

                                              Resident 788875

                                              Verified Resident 2013 - 2020

                                              7/8/2020

                                              Steer clear! Like many apartment complexes, they go down hill with time. This includes grounds, buildings and management. In 2013 I said I'd never leave. Now that I'm able, I'm out at the end of my lease and wish I was in the right place, financially to do so year back. Rent goes up every year 5-10%. Work orders are plain not done and closed out, incomplete or band-aid fixes. They double charged for my garage and charged me a late fee as they were correcting the administrative error and refused to waive the fee, Including corporate. Don't waste your time here. There are apartments just as nice in the same price range all down S.tryon street to Steele creek, hwy 160 and even right around Colonial grand.

                                                Manager

                                                7/13/2020

                                                MAA Ayrsley
                                                Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at [email protected] and allow 48 business hours for a response - we look forward to hearing from you.
                                                Review Author Icon

                                                Resident 787216

                                                Verified Resident 2020

                                                7/5/2020

                                                Great experience and great staff. Very helping in helping me get my first apartment and explaining everything. They got my application approved quickly so I would be ready for move-in. Only negative is there are barely any visitor parking spots which is disappointing as I have people helping me move in

                                                  Manager

                                                  7/7/2020

                                                  MAA Ayrsley
                                                  Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                                  Review Author Icon

                                                  Resident 780633

                                                  Verified Resident 2017 - 2020

                                                  6/16/2020

                                                  Good customer service in general, very organized and attentive. Maintenance services not so good, I think they don't look for a permanent fix to issues at the first try. I like the environment and accessibility to shopping centers.

                                                    Manager

                                                    6/25/2020

                                                    MAA Ayrsley
                                                    Hello, we would like the opportunity to connect with you so we can make your experience more positive. Please contact us at [email protected] and allow 48 business hours for a response - we look forward to hearing from you.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    11D

                                                    1 Bed, 1 Bath | 852 sq. ft.

                                                    $1,358 - $2,323

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    11C

                                                    1 Bed, 1 Bath | 753 sq. ft.

                                                    $1,338 - $2,178

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    11G

                                                    1 Bed, 1 Bath | 616 sq. ft.

                                                    $1,258 - $2,073

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    11F

                                                    1 Bed, 1 Bath | 640 sq. ft.

                                                    $1,268 - $1,963

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    11E

                                                    1 Bed, 1 Bath | 800 sq. ft.

                                                    $1,318 - $1,893

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    11A

                                                    1 Bed, 1 Bath | 759 sq. ft.

                                                    $1,353 - $1,988

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    22A

                                                    2 Beds, 2 Baths | 1,114 sq. ft.

                                                    $1,608 - $2,748

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    22B

                                                    2 Beds, 2 Baths | 1,111 sq. ft.

                                                    $1,618 - $2,798

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    22D

                                                    2 Beds, 2 Baths | 1,122 sq. ft.

                                                    $1,638 - $2,713

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    32A

                                                    3 Beds, 2 Baths | 1,265 sq. ft.

                                                    $1,968 - $3,258

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    32C

                                                    3 Beds, 2 Baths | 1,358 sq. ft.

                                                    $2,093 - $3,383

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    32D

                                                    3 Beds, 2 Baths | 1,523 sq. ft.

                                                    $2,153 - $3,453

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings

                                                    Noise

                                                    3.9

                                                    Grounds

                                                    4.0

                                                    Safety

                                                    3.7

                                                    Office Staff

                                                    4.2

                                                    Maintenance

                                                    4.3

                                                    Neighborhood

                                                    4.5

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A

                                                    Number of reviews in the past 365 days

                                                    42

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    97.62%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.05 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
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                                                    • Dogs Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                      Less Info
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                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • ADA Accessible
                                                    • Additional Storage
                                                    • BBQ and Picnic Areas
                                                    • Business Center with Wi-Fi
                                                    • Car Wash Center
                                                    • Clubhouse
                                                    • Community Room with Wi-Fi
                                                    • Complimentary Wi-Fi Hot Spots
                                                    • Concierge
                                                    • Convenient to Shopping
                                                    • Fitness Center
                                                    • Lanai
                                                    • Monthly Resident Events
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • On-site Courtesy Officer
                                                    • On-site Manager
                                                    • Outdoor Fireplace
                                                    • Outdoor Kitchen Area
                                                    • Package Acceptance
                                                    • Pet Friendly Community with No Breed Restrictions
                                                    • Pet Park
                                                    • Playground
                                                    • Pool
                                                    • Preferred Employee Discount
                                                    • Recycling Program
                                                    • Resident Car Care Center
                                                    • Storage Space
                                                    • Sundeck
                                                    • WiFi in Common Areas
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                                                    Leasing

                                                    TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Enjoy state-of-the-art luxury at the MAA Ayrsley apartments in Charlotte, NC. This apartment community offers spacious one-, two-, and three-bedroom residences for rent with plenty of natural light. All homes include track lighting and nine-foot ceilings, while garage parking is available in select homes. At home, residents enjoy luxury amenities, including basking in the sun next to the sparkling pool with poolside Wi-Fi access and cooking in the outdoor kitchen with family and friends. Located in Southwest Charlotte near I-77 and I-485, we are within a short distance of the town of Ayrsley, offering you convenient access to shopping, restaurants, and entertainment.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    MAA

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                                                    Communities
                                                    298

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is MAA Ayrsley Rated?
                                                    Based on 612 number of votes by renters, MAA Ayrsley is currently rated 4.1 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at MAA Ayrsley?
                                                    MAA Ayrsley is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    MAA Ayrsley is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at MAA Ayrsley?
                                                    MAA Ayrsley is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    How safe is MAA Ayrsley?
                                                    MAA Ayrsley is rated 3.7/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    How satisfied are residents with the neighborhood?
                                                    MAA Ayrsley is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at MAA Ayrsley?
                                                    MAA Ayrsley is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 97.619% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 2.05 days to their community reviews in the past year.
                                                    Who manages MAA Ayrsley?
                                                    MAA
                                                    What is the pet policy at MAA Ayrsley?
                                                    Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    What is the move-in special?
                                                    Lease Now for up to one month free! Certain exclusions may apply.

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                                                    Baths

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                                                    MAA Ayrsley is a 616 - 1,523 sq. ft. apartment in Charlotte in zip code 28273. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,258 - $3,453. Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, Belmont, Harrisburg, Huntersville, Indian Trail, Cramerton, Lake Wylie, Fort Mill, Indian Land, and Concord.

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