IMT at the Galleria

Gbuzz

Prospect • Visited 2021

While visiting I enjoyed how clean it was. The front lobby is very well kept! I loved How friendly all the residents were. Maintenance guys very professional and swift especially Breion. Limited parking but overall great experience

Former Resident 270195

Resident • 2021

IMT Galleria "could" be a great place to live... But it is NOT. The residents are generally wonderful people, however the staff (especially Oscar Sanchez) are NOT. The staff (especially Oscar Sanchez) are passive aggressive, intrusive and hypocritical. They let pet owners get away with way too much, cleanliness and hygiene are very low on their priority list, and if your name is not on the lease (I.e. residents' guests) they treat you as sub-human.

Samjabr

Resident • 2020 - 2021

Times are difficult, but there is a certain arrogance in allowing your dog to bark endlessly. And in similar fashion, it takes a certain disregard for one's residents, when management does little to remedy the situation. But, hey, there's a food truck Wednesday! Maybe... Sam Jabr Apt 117

Current Resident 36207

Resident • 2019 - 2021

The maintenance staff at this location is very hard working. I submitted a request and within 24 hours Breion was here to fix the issue and get it back to working. The entire process was quick and efficient.

Former Resident 668733

Resident • 2016 - 2020

I haven't really liked the new management ever since it switched from Emblem to IMT. It took weeks for them to get maintenance to repair a broken appliance. Oh, and the hallways/ elevators smell like dog urine. As for the price, you could find better for cheaper. I just recently started looking for a new apartment down the road and I was very surprised how much nicer they were. Most places I've looked at had more amenities, more parking spaces for guests, and the actual units were way nicer with extra storage space. So, if you're still looking for a "luxury" apartment, I would strongly recommend looking somewhere else. The good thing about this location is you have plenty of options.

Current Resident 560109

Resident • 2020

The first person to greet me at IMT at the Galleria was Oscar Sanchez, I knew immediately I was in good hands. He listened then went to work locating a unit that fulfilled my needs. He was professional, at the same time, being kind and considerate while guiding me through thru the rental process. I sincerely appreciate all he did helping me find a wonderful, safe place to call home! I highly recommend IMT at the Galleria.

Chris_M684

Resident • 2020

This community is a great place to live! The staff here are great and really make you feel like you are home. Oscar helped with me transitioning to This new community and his great customer service sold me on this community!

Current Resident 107492

Resident • 2020

Óscar was the best ever, very professional, fast, so easy going and he was definitely very helpful with all my move in process. After I moved in he still was checking on me if everything was on point.

hwalt772

Resident • 2020

I've loved living at IMT at The Galleria. Maintenance requests are always done quickly, the community is kept clean and nice and I've had nice neighbors. The office is always helpful. Jade responds very quickly to any of my questions or needs. They even have had food trucks for us the past weeks. Very recommend!

Current Resident 676223

Resident • 2020

Breton provided awesome service for my maintenance request! He was efficient and polite. I'm very glad that I could get my maintenance request fulfilled so quickly (under 24 hours). I hope to get Breton again!

Former Resident 629415

Resident • 2018 - 2020

Maintenance staff is a awesome here!! Breion and Tony resolve any issues either the same day or next day at the latest. The keyed access to all the doors to the hallways and garage makes living here feel so safe! Leasing staff is very welcoming and truly cares about their residents. Will definitely continue to renew my lease here later this year. Best apartment overall I have toured in the area!

Current Resident 629229

Resident • 2017 - 2020

Breion and Tony are the best maintenance team ever. We've lived at many different apartments and condominium complexes and this team is fast, courteous, and professional. They come prepared for any issue and keep everything running like clockwork. I couldn't ask for a better resident maintenance experience.

Current Resident 597144

Resident • 2019 - 2020

If you are looking for luxury living, IMT at The Galleria is it! Jade at the front office made what could have been a very tough relocation, a dream. Definitely speak to her if you ever have any issues while at IMT.

Current Resident 42058

Resident • 2019

Honestly, this place is definitely not worth the rent they charge. I've been living here since April and at this point, I'm counting down the days until I can leave. They do safety and maintenance checks SO often, I feel like I'm constantly being checked up on like I was when I lived in a college dorm, it's ridiculous. It gives you no sense of feeling like its your home. Also, the gate arm to the garage is always broken, because your fellow residents will keep running into it. Clearly, I'm not living with other adults and professionals like I thought I would be. And finally, the best part: there are ants that continually invade my apartment, despite having a near spotless apartment (I can't leave ANYTHING out because of my cats). I have had pest control come by my apartment several times now, but the ants keep coming back. The ants aren't the fault of management, but their lack of will to *actually* resolve the problem is - and here is the kicker: if you discover on a Saturday that your apartment is COVERED in ants, they will tell you that they can't do anything about it, because pest control only comes on Thursdays. So you just have to live in your ant-infested apartment for almost a week. So happy to be paying for this top-notch pest-control. (-: It is ridiculous that they would make you deal with this problem yourself FOR A WEEK, even though you pay for pest control. Pictures are included, and this is the ant accumulation from ONE day, during the third ant invasion I've had. More will accumulate before Thursday, I'm sure. Long story short, stay far away.

Former Resident 593302

Resident • 2018 - 2019

This complex is awesome from the leasing staff down to maintenance. I enjoyed the entire 14 months I was here and would recommend this community to anyone and everyone. Truly a wonderful experience and matter of fact the best experience in an apartment community I have ever had! Way to go everyone at IMT At the Gallaria!!! Sincerely, Philip Davidson

AStuart19

Resident • 2019

I recently moved into this community within the last week. The move-in process was expertly handled with continuous checks on my needs during the move. The office staff is extremely personable and kind. Each always has a smile on his/her face when we see each other. Great complex with perfect access to all my shopping/living needs!!

Current Resident 519026

Resident • 2019

THIS PLACE IS HORRIBLE!!! Do not move here!! The good reviews were paid for by IMT! I have attached photos of the DISGUSTING garbage rooms!! The maintenance is a joke, the office does NOTHING to make improvements. People they let move here are trash! They allow aggressive breeds! A pitbull bit my neighbor in the hand!!! People speed in the garage and driveway almost ran over myself and my dog. STAY FAR AWAY FROM HERE TRUST Me

Current Resident 323912

Resident • 2019

I never give bad reviews because I believe in 2nd chances and I believe in karma but I have had conversations w management and they don't seem to adhere to the issues at the property. They are as follows: Arm at gate has been broken since I moved in June 17. I've spoken to management but no follow up. Water machine in workout facility broken. A "secured" door is broken. Anybody can come in the building without a fob. The property gates stay open for approximately 2 hours every morning and evening for the convenience of the residences. So they don't have to wait on the gate to open. Management says it's the owners that want it open. Rent is very high here. Average $1300. And we are supposed to have a gated garage, secured doors w fob or call box entrance only. There's always some event for the community that serves alcohol but when the millennials get to drinking they continue throughout the evening and party at the pool until midnight or early morning. Then management sends out an email about under age drinking and noise issues. Lol. It's laughable. They encourage it by starting the party. If you work hard for your money and are looking for a quality controlled and professionally managed property please don't move here. If you don't care about security, unprofessional management, parties, trash cans in the hallway ALL the time. Recycle dumpster full and running into the parking lot, broken elevators and broken call boxes. Then this is your kind of place.

Current Resident 666175

Verified Resident • 2019

Great so far. Staff has been more than helpful. The entire staff we have come in contact with has been extremely friendly and responsive to our needs promptly. The location to I65 and everything happening in Franklin/ Brentwood if great

Current Resident 664493

Verified Resident • 2019

So far not positive, incredibly stressful move in dealing with management. I would refer a friend because I have enjoyed the complex but as warm of dealing with management. Great complex just needs fixing from within.

Current Resident 661238

Verified Resident • 2019

I only live there part time. The move in process was easy and the front office staff (all of them) couldn't have been more helpful with all my deliveries and requests. I had selected one apartment based on a viewing without seeing the actual location and when I decided I would prefer a different location, they were also very accommodating. Everyone always has a smile and is willing to help. The building and facilities are always very clean

Current Resident 648161

Verified Resident • 2019

Apartments are very nice and clean. Building is safe and secure. Great shopping and restaurants around. Compared to other apartments looked at, this complex apartments layouts were the best looking and designed.

Current Resident 648081

Verified Resident • 2019

Emblem was my last stop before making my decision on an apartment in Franklin, TN. I wasn't expecting much and had basically already chosen which apartment I wanted. As I was walked through apartments, the move-in process, and amenities by Allison and Lauren, I was increasingly surprised. Everything impressed me from the attached garage and hotel-like community areas to the appearance of the rooms and price concessions they made available to me. Even after being dead set on a different apartment, Emblem turned my opinion around and I knew I really liked everything I was seeing. So far, all the staff have been extremely pleasant and helpful along with the residents I have talked with. My two maintenance requests have been solved very quickly. I don't think I could be more pleased. If you have any doubts about how Emblem seems, check it out in person. You won't be disappointed.

Current Resident 646250

Verified Resident • 2019

Great new building in a great location with a good group of tenants. Building has great amenities and is clean. The layout of the apartment is really nice and spacious. I am glad I chose this location.

Current Resident 642738

Verified Resident • 2019

They followed up before I signed on and gave us a great deal I could not pass up...that another apartment complex was going to offer us.Great community and friendly! The apartments themselves are great.