Avana Sugar Land
A
A
Award Winner
15270 Voss Road, Sugar Land, TX 77498

3.6

(269 Reviews)

Reviews

3.6 rating

269 total reviews

(

172 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 1413325

Verified Resident 2023 - 2026

5.0

3/31/2026

Always clean. Management is very professional. It's a good thing. Maintenance is always there when you need them. The most their response time is quick, parking area is fair very quiet at night, the exercise room is very equipped Mail box area always clean

    Review Author Icon

    Current Resident 1411585

    Verified Resident 2025 - 2026

    4.3

    3/22/2026

    It’s great community I like living here office is always helpful , but like I complain and email for my washer and dryer they don’t reply me and in 14 months they didn’t charge my washer and dryer that’s I think is difficult for me other wise everything is good

      Updated Review

      Review Author Icon

      Current Resident 1268067

      Verified Resident 2019 - 2025

      3.0

      12/29/2025

      I’ve lived here for over 6 years. The location is convenient, the community is generally quiet, and the amenities are decent. However, we’ve had ongoing maintenance issues, including a cockroach problem that has not been properly addressed despite multiple written requests. Our non-renovated unit has rusted cabinets, and we’ve even found roaches inside the refrigerator, which is very concerning from a health standpoint. Management response to these issues has been slow and unhelpful, with upgrades mainly offered at an extra cost. Overall, this community has potential, but maintenance and responsiveness need major improvement, especially for long-term residents

        Property Manager Response

        1/2/2026

        Thank you for taking the time to share your feedback and for being a valued resident for over six years. We truly appreciate your loyalty and are sorry to hear about the challenges you ve experienced regarding maintenance and pest concerns. Please know that we take issues like these very seriously. Our team works diligently to address maintenance requests promptly, and we have ongoing pest control and building inspections in place to ensure a safe and clean environment. We also strive to offer updates and upgrades that enhance residents living spaces. We understand your concerns about responsiveness and want to improve your experience. If you haven t already, please reach out to our management office directly at 281.495.8746 or avanasugarland@greystar.com so we can review your unit specifically and ensure any outstanding issues are addressed promptly. Your comfort and well-being are important to us, and we are committed to making improvements where needed. Thank you again for your feedback and for being part of our community.
        Review Author Icon

        Current Resident 1393475

        Verified Resident 2025

        2.3

        12/21/2025

        The two weeks living at the Avana Apartments have been highly disappointing due to the presence of cockroaches and trash left from the other residence and not to mention the constant noise from the apartment above me.

          Property Manager Response

          1/2/2026

          Thank you for sharing your feedback. I sincerely apologize for the issues you ve experienced during your first two weeks at Avana Apartments. We take concerns regarding cleanliness, pests, and noise very seriously. Please know that we are actively addressing these matters. Our team conducts regular inspections, enforces community trash policies, and coordinates routine pest control to ensure a clean and comfortable living environment. We also encourage residents to report concerns immediately so that we can take prompt action. If you would like to discuss your experience in more detail or have any immediate concerns, please contact me directly at 281.495.8746 or email me at avanasugarland@greystar.com. We are committed to resolving these issues and improving your experience at Avana. Thank you for your patience and understanding,

          Updated Review

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          Current Resident 1310317

          Verified Resident 2024 - 2025

          5.0

          12/8/2025

          Very safe place to live quiet never have a problem ,good upkeep of property the manager is doing a good job to make sure everything is well taken care of great place to live and maintenance team is wonderful.

            Property Manager Response

            12/12/2025

            Dear Resident,we really appreciate your feedback! We will share your this with our team. Have a wonderful day?
            Review Author Icon

            Current Resident 1386124

            Verified Resident 2025

            4.5

            11/26/2025

            It’s good. I would suggest it to everyone . Specially the staff is really good. It’s a good place with a good community . I like the environment too. It’s good. I would suggest it to everyone . Specially the staff is really good. It’s a good place with a good community . I like the environment too. It’s good. I would suggest it to everyone . Specially the staff is really good. It’s a good place with a good community . I like the environment too.

              Property Manager Response

              12/2/2025

              Dear Resident, we really appreciate your feedback! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Avana Sugar Land Apartments.
              Review Author Icon

              Current Resident 1386319

              Verified Resident 2025

              4.2

              11/19/2025

              I am very happy to lived here. All the staff is very friendly and helpful. And living here as a resident is a good experience. Our family feel safe with this community. Management maintain cleanliness and discipline all the time.

                Property Manager Response

                11/23/2025

                Thank you for your kind review; we are happy to pass along your comments to the team here at Avana Sugar Land Apartments!
                Review Author Icon

                Current Resident 1382665

                Verified Resident 2024 - 2025

                5.0

                11/4/2025

                Best Living Experience at Avana Sugar Land Living at Avana Sugar Land has been an amazing experience! It’s a very safe and secure community, and I always feel comfortable here. Whenever something in my apartment needs attention, the maintenance team responds immediately and fixes it right away. I truly appreciate their quick service and professionalism. Overall, I absolutely love the maintenance services and my living experience here highly recommended

                  Property Manager Response

                  11/6/2025

                  Dear valued resident, we are so happy to read such a great review about Avana Sugar Land Apartments! We are happy to pass along your comments to the team here at Avana Sugar Land Apartments!
                  Review Author Icon

                  Current Resident 1379583

                  Verified Resident 2024 - 2025

                  1.7

                  10/22/2025

                  If you have any issues in the apartment and request maintenance, the staff only provides temporary fixes. They are always in a hurry and do not properly resolve the problems. No one is available to handle your concerns in a professional way.

                    Property Manager Response

                    11/4/2025

                    Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
                    Review Author Icon

                    Current Resident 1372759

                    Verified Resident 2025

                    4.3

                    9/27/2025

                    Living in my community has given me a sense of stability and connection. I appreciate the diversity of people and cultures around me, and I’ve learned to adapt, share, and grow with others. Whether it’s supporting local businesses, taking part in cultural celebrations, or just being a good neighbor, I feel that daily life in my community has shaped me into a more understanding and supportive person.

                      Property Manager Response

                      10/2/2025

                      Dear Resident,, your wonderful feedback and rating mean a lot to us. We are so glad to know that life at Avana Sugar Land is A LIFE CHANGER! Have a wonderful day!

                      Updated Review

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                      Current Resident 956228

                      Verified Resident 2021 - 2025

                      4.5

                      9/1/2025

                      I have living here since 2021 and I love this place. Maintainence staff and office staff is good. Safety wise I feel little concern but it’s the same problem everywhere so I do understand . Community is very good. I love the neighborhood. School, bank everything is very close by. So I feel very comfortable to stay here.

                        Property Manager Response

                        9/6/2025

                        Dear Resident, your wonderful feedback and rating mean a lot to us. We are so happy to know you have made Avana Sugar Land your home!! Have a great day!!
                        Review Author Icon

                        Current Resident 1360216

                        Verified Resident 2025

                        4.3

                        8/19/2025

                        Avana is quiet close-knit community with great amenities i.e. club house, workstation, gym, pool and amazon locker. 3-bedroom apartment is spacious. Appliances are adequate and in good working order. Only downside... someone keeps vandalising the pedestrian gate lock compromising our security. Otherwise very secure and safe apartment.

                          Property Manager Response

                          8/20/2025

                          Dear Valued Resident, thank you for sharing your positive experience! And letting us know of our pedestrian gate, we will have this issue resolved immediately. Have a wonderful day!
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                          Current Resident 1359008

                          Verified Resident 2024 - 2025

                          5.0

                          8/15/2025

                          Hi , I would like to say this community is a group of people connected by shared values, interests, or goals, where members support and respect each other. Hallmarks include: • Trust & Safety – Members feel welcome, secure, and respected. • Supportive Culture – People help each other grow and solve problems. • Active Engagement – Participation, collaboration, and shared activities. • Diversity & Inclusion – Everyone’s background and perspective are valued. • Shared Purpose – A common vision that guides actions and keeps members united.

                            Property Manager Response

                            8/17/2025

                            Dear Resident, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Avana Sugar Land Apartments.

                            Updated Review

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                            Current Resident 1222424

                            Verified Resident 2022 - 2025

                            2.5

                            8/8/2025

                            The refused to fix the air conditioning problem the maintenance guy who call himself an ac tech tells me it's normal for houston to have no ac on third floor where thermostat stays at 78. They did replace downstairs unit 2 years ago I think now it's time to replace the upstairs unit but they would rather have us stay in heat because Carlos don't want to work and management don't want to work and management don't want to spend money to fix the problem

                              Property Manager Response

                              8/17/2025

                              We appreciate you bringing this experience to our attention. If you are willing, please contact us at (281) 495-8746 so we can work towards a resolution. We look forward to hearing from you.

                              Updated Review

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                              Current Resident 1227411

                              Verified Resident 2010 - 2025

                              4.5

                              8/7/2025

                              I love my home my Avana residence.Staying here for 15 plus yrs I become part of Avana Family.Staffs are just wonderful.Ms.Susan is excellent.I find my comfort here.Specially with this long period of time.Very friendly staff.Recently met Ms Michelle.Smiling face.I like that.Hope my future days will be more peaceful.

                                Property Manager Response

                                8/17/2025

                                We appreciate your positive review about your recent experience with us!

                                Updated Review

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                                Current Resident 1229109

                                Verified Resident 2022 - 2025

                                5.0

                                6/29/2025

                                I love living at Avana Sugarland! The community is peaceful, beautifully maintained, and the staff is always friendly and helpful. It truly feels like home. I highly recommend it to anyone considering a move!

                                  Property Manager Response

                                  7/1/2025

                                  Aw! Your amazing feedback and rating mean the world to us.
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                                  Current Resident 1344055

                                  Verified Resident 2025

                                  3.3

                                  6/19/2025

                                  All in all the apartments are slightly above average. What could make them a better complex is to make sure that the units are fully prepared before leasing. With a close attention to the cleaning. Do away with spikes on the gates and get to repair request sooner.

                                    Property Manager Response

                                    6/21/2025

                                    So good to hear from you! Thanks for letting us know. Have a great day!
                                    Review Author Icon

                                    Current Resident 1343596

                                    Verified Resident 2022 - 2025

                                    1.2

                                    6/17/2025

                                    Has a very bad experience. I had a thief at my home. I have been robbed one time. I have a downstairs neighbor who harassed me and my kids. Management ever took any action against him they were keep bothering me.

                                      Property Manager Response

                                      6/21/2025

                                      Our community manager would really like to speak with you about this. We have not been made aware of this situation. Please contact us at avanasugarlandmgr@greystar.com or 281-495-8746 as soon as you've got a moment. We would like to find a resolution to your experience. We look forward to hearing from you.

                                      Updated Review

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                                      Current Resident 1231997

                                      Verified Resident 2023 - 2025

                                      5.0

                                      6/16/2025

                                      Close to highway, schools, and shopping plaza. Community staff and manger/ Susan are amazing. The maintenance team is very helpful. Neighbors are polite. A safe place to live in. Thank you Avana Sugar Land!

                                        Property Manager Response

                                        6/21/2025

                                        You're the best! We really appreciate the positive review. So good to hear from you are satisfied with your new home.! Thanks for letting us know. Have a wonderful day!
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                                        Current Resident 1342284

                                        Verified Resident 2024 - 2025

                                        5.0

                                        6/12/2025

                                        The community is very clean and there is very less noise around the community ir atheist where i live. The people around are not nosy they mind their own business and don't bother. The delivery drivers for doordash often say that the community is easy to navigate through aswell

                                          Property Manager Response

                                          6/15/2025

                                          Dear Resident, We thank you for your lovely comments about our community and team. We'll be sure to let them know they went Beyond Expectations! Have a wonderful Day!
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                                          Current Resident 1342278

                                          Verified Resident 2024 - 2025

                                          2.8

                                          6/12/2025

                                          The residents in the apartment above mine, #831, are extremely noisy. They stay awake throughout the night, constantly jumping and running around, which causes a lot of disturbance. Their behavior has made it very difficult for us to sleep. We have requested them several times to keep the noise down at night, but unfortunately, the situation has only worsened. The noise has increased, and it continues throughout the night. I do not understand why they stay up all night and make so much noise. I kindly request that you speak with them and find out the reason behind this behavior, and please take appropriate action to resolve this ongoing issue.

                                            Property Manager Response

                                            6/15/2025

                                            I'd be grateful for the opportunity to address your concerns. Please get in touch directly at avanasugarlandmgr@greystar.com when you have a chance - thanks so much, and we're looking forward to hearing from you.

                                            Updated Review

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                                            Current Resident 1140398

                                            Verified Resident 2019 - 2025

                                            5.0

                                            4/26/2025

                                            This place is good safe place to live . And quite , maintenance team is good too . I recommend live to this place ;) zzzzzzzzzzzzzzzzzzzzzzzzzzxzxxzzzzzzxxxxxxxxxxxxxxxxxxxcccc

                                              Property Manager Response

                                              4/30/2025

                                              Awww, thanks! We really appreciate your kind words about Avana Sugar Land Apartments!

                                              Updated Review

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                                              Current Resident 1291540

                                              Verified Resident 2024 - 2025

                                              3.2

                                              4/10/2025

                                              Avana is a good place because of locality, we don't need transport for the day to day task, everything is nearby. Issue is the maintenance, very delay in response and some times completely ignored. Security is the other concerned it should be more appropriate and monitored.

                                                Property Manager Response

                                                4/19/2025

                                                Aw, Your amazing feedback and rating mean the world to us. We appreciate your suggestions and will share it with our management team. Have a wonderful day!
                                                Review Author Icon

                                                Current Resident 1326573

                                                Verified Resident 2023 - 2025

                                                5.0

                                                4/3/2025

                                                Living in Avana Sugarland since 2023 has been quite an experience. The community offers a blend of comfort and convenience, with modern amenities and a welcoming atmosphere. The location is great, providing easy access to nearby shopping centers, restaurants, and recreational spots. The neighbors are friendly, and the management team has been responsive to any needs or concerns. Overall, it's been a positive living experience, making Avana Sugarland feel like a true home.

                                                  Property Manager Response

                                                  4/8/2025

                                                  Dear Resident, thanks for your lovely comments about our community and team. We'll be sure to let them know they went Beyond Expectations! We appreciate you so much for letting us know about your experience with Avana Sugar Land Apartments. Have a wonderful day!

                                                  Updated Review

                                                  Review Author Icon

                                                  Current Resident 1097760

                                                  Verified Resident 2022 - 2024

                                                  5.0

                                                  3/9/2025

                                                  The community is a wonderful place to call home. Always clean and has plenty of parking spaces. It’s so diverse and interesting meeting people from around the world. The team in the office and outside the office are extremely hard workers. Always available to talk to assist as busy as they may seem. Observing how much work they put into their roles shows the upkeep of the community. The events is one of my family favorites we get to hang out and meet new neighbors. I’m so thrilled about the neighborhood watch, I had the same at my neighborhood just makes me feel that they care for us as people and not just tenants. Thank you Avana Team for all your hard efforts and support!

                                                    Property Manager Response

                                                    3/12/2025

                                                    Dear Resident - we're delighted you had such a fantastic experience! We are so happy to read such a great review about Avana Sugar Land Apartments!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A2

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 794 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    A1

                                                    2 Available Units

                                                    1 Bed, 1 Bath | 635 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    A1 Study

                                                    1 Bed, 1 Bath | 755 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    A2 Study

                                                    1 Bed, 1 Bath | 881 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    B2 Study

                                                    5 Available Units

                                                    2 Beds, 2 Baths | 1,252 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    B2

                                                    3 Available Units

                                                    2 Beds, 2 Baths | 1,130 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    C1 Study

                                                    2 Available Units

                                                    3 Beds, 2 Baths | 1,551 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    C1

                                                    2 Available Units

                                                    3 Beds, 2 Baths | 1,411 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    B+

                                                    Review Ratings (from 23 reviews)

                                                    Noise

                                                    3.8

                                                    Grounds

                                                    4.0

                                                    Safety

                                                    3.7

                                                    Office Staff

                                                    4.3

                                                    Maintenance

                                                    3.9

                                                    Neighborhood

                                                    4.3

                                                    Survey Scores N/A

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    23

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    95.65%

                                                    Manager’s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    5.3 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Full Size Washer and Dryer
                                                    Parking
                                                    • Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: Non aggressive breeds
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Restrictions: Non aggressive breeds
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Peace of mind with controlled or gated community access
                                                    • Private outdoor balcony or patio spaces
                                                    • Resort pool with lounge areas and an outdoor kitchen that you’ll never want to leave
                                                    • User-friendly fitness center with full cardio and machine training that will get you the results you are looking for
                                                    • Work from home with our Wi-Fi enabled business center and Cyber Cafe
                                                    • Air Conditioner
                                                    • Built-in Office or Study Areas
                                                    • Car Care Facility
                                                    • Cat Friendly
                                                    • Dining Room or Eat-in Kitchen
                                                    • Dishwasher
                                                    • Dog Park with Agility Equipment
                                                    • Hard Wood Flooring Available
                                                    • Large Dog Friendly
                                                    • Modern Kitchen - Host The Dinner Party Of Your Dreams In Our Modern Chic Kitchens
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                                                    Leasing

                                                    Contact our leasing team for more information, or book a tour today.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: Closed
                                                    • Tuesday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3816

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Avana Sugar Land Rated?
                                                    Based on 269 number of votes by renters, Avana Sugar Land is currently rated 3.6 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Avana Sugar Land?
                                                    Avana Sugar Land is rated 4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Avana Sugar Land is rated 3.9 out of 5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    What are noise levels like at Avana Sugar Land?
                                                    Avana Sugar Land is rated 3.8 out of 5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    How safe is Avana Sugar Land?
                                                    Avana Sugar Land is rated 3.7 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    How satisfied are residents with the neighborhood?
                                                    Avana Sugar Land is rated 4.3 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at Avana Sugar Land?
                                                    Avana Sugar Land is rated 4.3 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 95.65% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 5.3 days to their community reviews in the past year.
                                                    Who manages Avana Sugar Land?
                                                    Greystar
                                                    What is the pet policy at Avana Sugar Land?
                                                    Dogs Allowed
                                                    Restrictions: Non aggressive breeds
                                                    Cats Allowed
                                                    Restrictions: Non aggressive breeds
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    March 2026

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                                                    Beds

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                                                    Baths

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                                                    Under New Management

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                                                    Avana Sugar Land is a 635 - 1,551 sq. ft. apartment in Sugar Land in zip code 77498. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Stafford, Missouri City, Richmond, Rosenberg, Fresno, Arcola, Bellaire, Katy, Houston, Manvel, Fulshear, Pearland, and Needville.