4.1
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4.1 rating
289 total reviews
(
252 Verified
)
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Summarized by generative AI from text of customer reviews
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Current Resident 872744
Verified Resident • 2020 - 2021
3.3
2/13/2021
Maintenance work is always sub-standard and not done in a timely manner. Anytime I submit a maintenance request via text message I always have to submit more than once. Front security gates have not ever worked since I've lived here
Current Resident 379996
Resident • 2020
2.5
5/13/2020
Hello, im writing this because my friend recently moved in and their experience hasnt been good. they have been very bias with them and quite nasty if you ask me, the lady in the office is short spoken and rude. they have problems with the payment process online and she was soooooo short and rude over the phone. They've seen roaches in the unit before moving anything in, and also informed matinenance, nothing was done so i spoke with a few neighbors and they noticed the same, washer doesn't work and hasn't since they moved in. The light fixture in the kitchen is broken and hanging on by a screw and looks as if it will fall on your head. Also they're always sending threatening letters of things of no importance such as cigarette butts, and I say bias because no-one has proof and it seems as if they go by hersay after doing my own research they can find sooo much better. My question would be why are Bennett creek and it's management team treating my friend in such an unethical manor as well as bullying them into terminating their lease agreement I'd rather them just tell my friend (the resident) "we don't want you here." As a disclosure; all these things where brought to management's attention on multiple occasions.
Current Resident 756754
Verified Resident • 2018 - 2020
2.5
4/1/2020
The apartments amenities are just for show your access is limited! Evening staff is rude and community sidewalks and breeze ways are dirty. The community gate has not worked since I moved in and recently started closing at night.
4/1/2020
Current Resident 753335
Verified Resident • 2017 - 2020
4.7
3/17/2020
I really enjoyed the community very quite after a long day at work come home to peace I really enjoyed the activity the play grounds also I just love the office staff very friendly the maintenance have really began to be to be friendly
3/18/2020
Current Resident 751514
Verified Resident • 2020
5.0
3/11/2020
It's very nice quiet and beautiful apartment! office staff also are amazing and very helpful! The overall atmosphere just feels like home and the neighbors are also friendly. Love this apartment community!!!
3/11/2020
Current Resident 748469
Verified Resident • 2019 - 2020
4.2
2/29/2020
Comfortable place to live. Very friendly and effective management staff. Common activities are encouraged. A few concerns include the occasional malfunctioning of the community gates and occasional lack of cleaning of the common areas.
Former Resident 796359
Resident • 2020
1.5
2/7/2020
Manager Julie did nothing to make this a place to renew. She is unprofessional and talks behind the residents backs. They have carpet people come before 9am waking those that sleep in or are off work. Never give enough notice when entering apartment and when they say they are entering they never do as they say. Property started to look low poverty level and manager needs to be replaced the whole office staff are rude!
2/10/2020
Current Resident 740306
Verified Resident • 2019 - 2020
1.0
1/29/2020
Horrible staff Julie and Christina do not listen and do not take responsibility for their actions I have been disrespected by Christina just for asking for rent amount and Julie refused to do anything about it. Corporate was not helpful at all. Ready to get out of this apartment
1/30/2020
Current Resident 737008
Verified Resident • 2000 - 2020
3.0
1/17/2020
The community is very beautiful and clean but the office staff does not respond to complaints on time, they never agree, they answer the complaints after more than a month has passed. and this is a problem for the community.
1/23/2020
Current Resident 735820
Verified Resident • 2019 - 2020
4.2
1/13/2020
Overall my experience has been great just the refrigerator issue that haven't gotten corrected. I will like my refrigerator replaced. Other than that the staff is very nice. It's very quiet out here...
1/23/2020
Current Resident 733255
Verified Resident • 2019 - 2020
4.3
1/3/2020
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Current Resident 731195
Verified Resident • 2019
3.3
12/25/2019
We were desperate for an apartment and called the representative who we spoke to a few months ago. She gave us multiple options, one was perfect for our situation. When we went to sign for it and pay we thought we we're getting the one we spoke about and agreed upon. Turns out we we're getting an absolutely different apartment and for a different cost. When I spoke to them about it, I got the run around and they told me that they never said that, that they never had one for that price. So we unfortunately had to pay more for something we hadn't agreed upon, but we had to get something so we settled. Overall the apartment is very nice, pretty quiet. One neighbor definitely smokes weed which is very strong. Generally it is good, but a few bad experiences.
Current Resident 717598
Verified Resident • 2019
2.5
11/14/2019
The exterior looks great but the breezeways and sidewalks are nasty and disgusting. When you ask the office staff to resolve an issue, they appear to polite and attentive but the issues are not resolved satisfactorily.
12/3/2019
Current Resident 705706
Verified Resident • 2019
2.3
10/11/2019
don't sign the lease until everything is fixed, because nothing will once you do sign. Look elsewhere honestly, we rushed into it and now we just got to deal with it. If they were actually keeping up with the maintenance they would look way better. Gates are open at all times....probably should be removed
10/24/2019
Current Resident 578201
Verified Resident • 2019
3.2
10/9/2019
The community is very quiet I love the fun activities that the office host got the kids. It gives you the opportunity to mingle with the other families in the community that you may never run by just coming from and to home. I was reluctant after reading some reviews but so far no issues.
10/24/2019
Current Resident 703958
Verified Resident • 2019
2.5
10/7/2019
The community has been fine, but the maintenance at our building leaves something to be desired. There is water leaking out into the parking lot from our building, and it's been there for over a month now. I don't know why it hasn't been fixed yet, but it is pretty gross.
10/8/2019
Current Resident 698629
Verified Resident • 2017 - 2019
4.7
9/23/2019
Clean, peaceful. Highly recommended place to live. Friendly community. Area is very safe. Apartments are away from main streets which is safe for kids to play. Amazing pool, Gym and tennis court. This community offers a lot of activities. Very nice place to call home.
9/25/2019
Current Resident 683097
Verified Resident • 2014 - 2019
1.3
8/20/2019
It has gradually gotten worse and worse. The staff is terrible (except for a lady whose name i believe is Christina). They do not respond promptly to requests, and anything that goes wrong with the apartment is your fault.
10/22/2019
Current Resident 669188
Verified Resident • 2018 - 2019
2.2
7/24/2019
After the first couple months everything started going downhill. The lack of care and communication in the front office is tough to deal with. The maintenance team does what they can (sometimes) with what they have. They don't fix things the first time, rather they put "bandaids" on the issue that will resurface a week later. Being "blamed" for something I very obviously didn't/couldn't do, and then openly lying to my face in front of other employees and residents is so childish and a terrible look. Gate keys don't work, security gate hasn't been operative for more than half the amount of time I've lived here. The pool will just randomly be closed for an undisclosed amount of time. Bug infestations that I've never seen before in the 30+ years of living in older homes in Florida. This building can't be more than 10-15 years old. These are just a few reasons I wouldn't recommend this place to anyone.
9/25/2019
Current Resident 665481
Verified Resident • 2017 - 2019
4.2
7/16/2019
The community is gorgeous and maintained well. The office staff is very polite. There are always activities happening for the residents. The community is very quiet. The floor plans are very spacious and beautiful inside. The amenities are beautiful and well kept.
9/26/2019
Current Resident 663283
Verified Resident • 2018 - 2019
4.5
7/23/2019
Over all great experience. Unhappy with the way the trash collection is handled. Breezeways are not kept clean. Office staff is amazing and always friendly. Location is great and close to shopping, schools, movies etc.
9/25/2019
Current Resident 659655
Verified Resident • 2019
4.5
7/2/2019
Recently moved into the Bennett Creek Apartments. Moving in was smooth and as planned. Office staffs were cooperative and helpful. So far, we are settling down well to the new place. However, we found that the Gym is locked in the evening, although the sign says "open 24/7". Hopefully, the management will look into the matter & take corrective action.
9/26/2019
Current Resident 657089
Verified Resident • 2019
2.7
6/25/2019
Takes forever to get work orders fulfilled. So far it's been 2 weeks... still waiting. Also there is dog poop all over the property. There is no place provided even if you do pick up your poop besides one dog bin in the dog park. So people just leave the poop. And that adds up to so much poop!! You can't look at the grass and not see at least 5 piles of poop.
9/26/2019
Current Resident 646033
Verified Resident • 2018 - 2019
4.7
5/29/2019
Bennett Creek has been a great place to live- maintenance has always been accommodating, facilities are always clean, the staff are always working hard around the grounds to ensure a beautiful landscape, and the office is great about announcing when they need to enter the apartment for standard smoke alarm checks, pest control, etc.
Current Resident 641890
Verified Resident • 2019
4.7
5/17/2019
I have had a very good experience moving here! The staff have been very friendly and the amenities/apartment buildings are kept up well. It's centrally located within minutes to the beach, shopping, and downtown. I would definitely recommend them.
JASMINE
2 Beds, 2 Baths | 989 sq. ft.
$1,437 - $2,203
See Floor Plan Details
AZALEA
2 Beds, 2 Baths | 1,076 sq. ft.
$1,486 - $2,191
See Floor Plan Details
MAGNOLIA
2 Beds, 2 Baths | 1,154 sq. ft.
$1,495 - $2,217
See Floor Plan Details
VIOLET
2 Beds, 2 Baths | 1,039 sq. ft.
$1,553 - $2,282
See Floor Plan Details
WISTERIA
3 Beds, 2 Baths | 1,253 sq. ft.
$1,699 - $2,758
See Floor Plan Details
ORCHID
3 Beds, 2 Baths | 1,332 sq. ft.
$1,740 - $2,759
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 12 reviews)
Noise
4.0
Grounds
4.4
Safety
3.8
Office Staff
4.0
Maintenance
4.1
Neighborhood
4.2
Survey Scores (from 92 surveys)
Post-Tour Survey
4.9
Move-In Survey
4.6
Maintenance & Support Survey
4.1
Lease Renewal Survey
3.4
Review Count
Number of reviews in the past 365 days
12
Manager’s Review Engagement
Percentage of reviews responded to
91.67%
Manager’s Review Reply Time
Average time to respond to reviews
10.58 days
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Bennett Creek is a 989 - 1,332 sq. ft. apartment in Jacksonville in zip code 32216. This community has a 2 - 3 Beds, 2 Baths, and is for rent for $1,437 - $2,759. Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, Fleming Island, Saint Johns, Ponte Vedra Beach, Pointe Verda, Middleburg, Green Cove Springs, Baldwin, Callahan, and Yulee.