Willowbrooke Apartments
A
A
Award Winner
1100 Oakbridge Pkwy, Lakeland, FL 33803

4.7

(612 Reviews & Surveys)
$1,479 - $2,076/mo

Move-In Specials

$500 Off Vacant Units - Move In by 4/15! Offer Subject to Change.

Reviews

4.7 rating

398 total reviews

(

328 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Current Resident 942448

Verified Resident 2021

4.8

8/21/2021

The management staff was very welcoming and great at communicating before, during, and after the move in. The property is situated in a great area with so many conveniences at the doorstep. It's facilities and community events are great.

    Property Manager Response

    8/28/2021

    Hello, We're so glad that we were able to go above and beyond your expectations and earn your recommendation. Our team strives to provide excellent customer service and we are so happy that we fulfilled your expectations. We are also glad that you are enjoying the local area. Willowbrooke does have an excellent location. If you're ever in need of more help, please let us know.
    Review Author Icon

    Sds123

    Resident 2019 - 2020

    4.0

    7/16/2021

    Not a bad apartment- kinda pricey for what you get but be warned they will try and scam you when you leave by making up bs charges to keep your security deposit. If you move here take extensive pictures before and after!!

      Property Manager Response

      7/20/2021

      Hello Valued Resident, Thank you for taking the time to write a review. We use comments such as yours to improve our processes. Rest assured that each review is handled at the corporate office and investigated for validity. If a member of our team has in fact done anything outside of our contractual agreement then the matter will be made right. Additionally, within 15 days of your move-out, you may send a certified letter or FAX to our corporate office to dispute your move-out charges via FAX or mail. FAX: (352) 505-3824 Contemporary Management Concepts 13400 Progress Blvd Alachua, FL 32615
      Review Author Icon

      Current Resident 925814

      Verified Resident 2021

      5.0

      7/10/2021

      This community is amazing. The office staff was great! They quickly answered any questions or issues that we had throughout the whole moving process. Maintenance was quick to fix any problems we had including a broken dryer when we moved in!

        Property Manager Response

        7/13/2021

        Hello, Valued Resident Thank you for your 5-Star Review of our team at WillowBrooke Apartments. We are happy to pass along your comments to our property manager and we are delighted you have chosen to make WillowBrooke Apartments your new home. We look forward to providing you assistance in the future. Have a great day. Welcome home!
        Review Author Icon

        Current Resident 922361

        Verified Resident 2020 - 2021

        4.7

        6/29/2021

        This community is safe and central to everything needed (next to the town center, Publix and Target). The office staff is very friendly and accommodating and it feels like a community! I would also say that this is an ideal location for students at Florida Southern College looking to rent apartments as well.

          Property Manager Response

          7/6/2021

          Hello Valued Resident, Your wonderful feedback and rating mean a lot to us and we are happy that you have enjoyed living in close proximity so to many retail locations and restaurants at VIllage Town Center and also being close to Florida Southern College. We are excited to hear that our team fulfilled your expectations. If you have any further questions, please don't hesitate to reach out.

          Updated Review

          Review Author Icon

          Current Resident 741001

          Verified Resident 2019 - 2021

          4.5

          6/26/2021

          Willowbrooke is simply an amazing place to call home! It's beautifully maintained and so peaceful, yet within walking distance of shopping, dining, and excellent entertainment! It's very safe, the staff are so kind and helpful, and the included amenities great for families and single people alike are next level awesome! The gym and pool are extremely impressive, the landscaping is gorgeous, and living here really is a delight. The affordability for the luxury is amazing! HIGHLY recommend experiencing coming home to Willowbrooke!

            Property Manager Response

            6/28/2021

            Hello! Thank you for taking the time to leave a review for us at WillowBrooke Apartments. We're happy we could meet your expectations in regard to our customer service, value, amenities, and location. We always strive to provide top-quality service to every resident and are pleased to hear that you enjoyed your experience here at WillowBrooke Apartments. Have a great day.
            Review Author Icon

            Current Resident 920815

            Verified Resident 2021

            4.3

            6/24/2021

            There are a lot of fun things to do around the apartment complex. The staff are very friendly and helpful the facilities are clean and well kept. The apartments are nicer than expected and the appliances are in good condition

              Property Manager Response

              6/28/2021

              Hello and thank you for your valuable feedback. We really appreciate it. We are so happy you are enjoying all there is to do in close proximity to Willowbrooke and that our team has made your living situation so amicable. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
              Review Author Icon

              Current Resident 918907

              Verified Resident 2021

              4.2

              6/19/2021

              We just moved in about a month and a half ago, but so far the experience has been fairly easy. The maintenance staff came within the first week to fix anything that wasn't working well at move in. They also have been coming timely for any recent requests.

                Property Manager Response

                6/24/2021

                Hello, and thank you for taking the time to leave a review for us at WillowBrooke Apartments. We're happy we could meet your expectations in regards to our maintenance team. Please don't hesitate to reach out if there's anything additional we can do for you.
                Review Author Icon

                Current Resident 909010

                Verified Resident 2020 - 2021

                5.0

                5/27/2021

                Wonderfully shaded, well maintained community. We certainly enjoy the quietness and respect others show. The grounds are well-maintained and well lit at night for safety. Conveniently located next to Publix and other shopping areas

                  Property Manager Response

                  5/29/2021

                  Dear Valued Resident, We're so glad that we were able to go above and beyond your expectations in regards to our location and the upkeep of the community. Our team strives to deliver an excellent experience and is glad you found this to be the case. If you have further needs or questions, please reach out.
                  Review Author Icon

                  Current Resident 894523

                  Verified Resident 2020 - 2021

                  4.0

                  4/17/2021

                  Willowbrooke is an older apartment complex in a great location near shopping and major roadways. While it is older, it has been well maintained, and the manager, Heather Clayton is very responsive, friendly, and professional. I especially love that it's animal friendly and located near a great walking trail!

                  Property Manager Response

                  4/19/2021

                  Hello! Thank you so much for providing your perspective about the WillowBrooke team, location, and amenities. We use comments such as yours to improve our processes so we really appreciate your insight. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. Have a nice day!
                  Review Author Icon

                  Current Resident 893943

                  Verified Resident 2021

                  4.2

                  4/15/2021

                  The community is great with everything being so close and convenient. The community is close to my job being only 20 minutes away and close to my husbands job being less than 10 minutes away. I enjoy being in a central location between Tampa and Orlando.

                    Property Manager Response

                    4/16/2021

                    Hello, Thank you for your valuable feedback. We really appreciate it. We are glad that you are enjoying our location at WIllowbrooke and that it is convenient for your family. We're looking forward to your next visit with us.
                    Review Author Icon

                    Current Resident 889303

                    Verified Resident 2021

                    5.0

                    4/3/2021

                    It has been amazing moving into the Willowbrooke apartments. There are great amenities all residents can use and the location is fantastic. When I moved in, management was so quick to make sure that I was completely satisfied. It was so nice to have the staff here be so concerned about how I felt moving in.

                      Property Manager Response

                      4/6/2021

                      Thank you for your 5-Star Review of our team at WillowBrooke Apartments and your recommendation. We are happy to pass along your comments to our property manager and we are delighted you have chosen to make WillowBrooke Apartments your new home. If there's anything further we can do for you, we are happy to help.
                      Review Author Icon

                      Current Resident 881229

                      Verified Resident 2021

                      2.7

                      3/9/2021

                      Dirty on move in day. Dead bugs. Spider webs. Grime on cabinet handles. Barely functioning windows. Previous tenant's hair in drawers in bathroom/ food in drawers in kitchen. Smelled like cheap motel. Beyond disappointed for the price. Such a shame.

                        Property Manager Response

                        3/11/2021

                        Verified Resident 881229, thank you for taking the time to leave us feedback about your experience with us. We apologize for the cleanliness of your apartment and would like to make this situation right. Please contact our manager at (863) 647-2338 so we can make your experience a positive one. We look forward to hearing from you.
                        Review Author Icon

                        Current Resident 876046

                        Verified Resident 2018 - 2021

                        4.8

                        2/25/2021

                        Great community or live in and wonderful staff. Especially Heather, the manager. The pool is nice and always well kept. The equipment room could use a little bit of work. But overall there really is nothing super major to complain about.

                          Property Manager Response

                          3/5/2021

                          Hello Valued Resident, Thank you for your valuable feedback. We are so glad that our customer service has delighted you and that our amenities meet your expectations. We are always more than happy to assist you if anything else comes up. Take care.
                          Review Author Icon

                          Current Resident 872599

                          Verified Resident 2020 - 2021

                          3.7

                          2/12/2021

                          It's a beautiful place but I wish the property would solve my issues. It's a reoccurring issue that I am hoping is resolved soon! I love how beautiful everything looks on the outside but the apartments are older and they are showing signs of wear and tear.

                            Property Manager Response

                            3/5/2021

                            Verified Resident 872599, Reviews such as yours give us motivation and help us improve our processes. Please don't hesitate to reach out if there's anything additional we can do for you.

                            Updated Review

                            Review Author Icon

                            Current Resident 834632

                            Verified Resident 2020 - 2021

                            5.0

                            1/19/2021

                            Sorry my previous answer failed the "48-Letter Minimum." Just a bit busy right now and hope that the following 5-Star Ratings will suffice! Now, I'm told I've typed fewer characters than required (140 of 200 characters). Hope this is sufficient!

                              Property Manager Response

                              1/19/2021

                              Verified Resident 834632, We're so glad that we were able to go above and beyond your expectations. Please let us know if there is anything else we can do for you; we are more than happy to help.
                              Review Author Icon

                              Current Resident 320259

                              Verified Resident 2019 - 2021

                              4.5

                              1/7/2021

                              I have generally had a positive experience with this community. Management and maintenance staff both seem to want to keep their tenants happy. Sometimes the solutions to maintenance issues are stop gaps, but if the problem persists, generally seem to come back and take care of the issue properly.

                                Property Manager Response

                                1/13/2021

                                Hello valued resident and thank you for your feedback in regards to our community and team. We really appreciate it. We are always more than happy to assist you if anything else comes up. Take care.

                                Updated Review

                                Review Author Icon

                                Current Resident 746241

                                Verified Resident 2010 - 2021

                                4.8

                                1/5/2021

                                Willowbrooke is perfectly located. Down the street are Publix and Target. In front of Publix is Race Trac gas station. Across Harden Boulevard is Lakeside Village Mall, which has a state-of-the-art movie theater, and many restaurants to dine at. Chili's, Olive Garden, Abuelo's, Longhorn's, and Grillsmith's are among the restaurants you can enjoy. Wal Mart is only 10 minutes away, and the on ramp to Polk Parkway is only 5 minutes away, allowing you quick access to I-4 whether you're traveling to Tampa or Orlando.

                                  Property Manager Response

                                  1/6/2021

                                  Hello and thank you for taking the time to leave a review for us at WillowBrooke Apartments. We're happy we could meet your expectations and we are so glad you are enjoying our premium location. Please don't hesitate to reach out if there's anything additional we can do for you.

                                  Updated Review

                                  Review Author Icon

                                  Current Resident 801597

                                  Verified Resident 2020

                                  1.3

                                  12/5/2020

                                  The rent is ridiculous, the place is termite infested, Black mold and Asbestos found when i had air quality test done because Willowbrooke hired someone that was not qualified, yet Heather says all good no Mold ...i spoke to contactor ! So they would rather put our lives at risk then pay to have it properly taken care of ... go figure

                                    Review Author Icon

                                    Current Resident 849614

                                    Verified Resident 2020

                                    5.0

                                    12/3/2020

                                    Willowbrooke is a clean, updated apartment complex in a safe neighborhood. It is convenient to numerous restaurants (e.g., Burger 21, Longhorn Steakhouse) and shopping (e.g., Target). It is also easily accessible to the Polk Parkway. The application and move in process was very easy. The staff has been very responsive and quick to maintenance requests, which is refreshing. The apartments are well maintained and comfortable. The neighbors are friendly. I highly recommend this complex.

                                      Review Author Icon

                                      Current Resident 849106

                                      Verified Resident 2013 - 2020

                                      5.0

                                      12/1/2020

                                      We love living in Willowbrooke Apartments. The office staff and maintenance staff are so professional and friendly. The location is great, we are near banks, grocery stores, Target, Starbucks and the movie theater.

                                        Property Manager Response

                                        12/3/2020

                                        Hello, Thank you for your valuable feedback about our team and the location of your community. We really appreciate it. Have a great day, The Willowbrooke team!

                                        Updated Review

                                        Review Author Icon

                                        Current Resident 742970

                                        Verified Resident 2020

                                        5.0

                                        11/19/2020

                                        The office staff as well as maintenance are extremely courteous, very prompt, and make you feel like one of the community. The grounds are kept immaculate and attractive. The grounds make me feel like I'm in my own backyard in a home. The community is quiet at night and everyone is respectful of each other's privacy. I would without any hesitation recommend Willabrook to any of my friends or family.

                                          Property Manager Response

                                          11/22/2020

                                          Hello and thank you so much for providing your perspective about your time at WillowBrooke Apartments. We use comments such as yours to improve our processes and former residents provide us with the best perspective so we really appreciate your insight. Your recommendation as someone who has lived at our property means so much to us, and we're so happy to have earned it. Our team strives to deliver an excellent experience and are glad you found this to be the case. If you need anything at all from our team in the future, please reach out.

                                          Updated Review

                                          Review Author Icon

                                          Current Resident 405876

                                          Verified Resident 2017 - 2020

                                          5.0

                                          10/24/2020

                                          The community is quiet and well maintained and conveniently located. The response of the maintenance staff is very timely; all of my work orders are taken care of same or next day. Great place to live

                                            Property Manager Response

                                            10/26/2020

                                            Hello Valued Resident, Reviews such as yours give us motivation and help us improve our processes. Thank you so much for your high rating in regards to our community, team, and work order completion. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
                                            Review Author Icon

                                            Current Resident 815969

                                            Verified Resident 2018 - 2020

                                            5.0

                                            9/10/2020

                                            Love my apartment at Willowbrooke. The neighborhood is great and the staff are always very helpful. Any maintenance request that I have had has been handled right away. I would recommend Willowbrooke Lakeland to anyone looking for an apartment in the area.

                                              Property Manager Response

                                              9/14/2020

                                              Hello and thank you so much for providing your perspective about your time at WillowBrooke Apartments. We use comments such as yours to improve our processes and former residents provide us with the best perspective so we really appreciate your insight. Your recommendation as someone who has lived at our property means so much to us, and we're so happy to have earned it. We're looking forward to your next visit with us.
                                              Review Author Icon

                                              Current Resident 792250

                                              Verified Resident 2018 - 2020

                                              4.8

                                              7/16/2020

                                              I love coming home to this complex. It's very welcoming. The grounds are kept well. I feel safe and secure. I really love living here. We have only had a couple of maintenance issues and they were resolved within 24 hours.

                                                Property Manager Response

                                                7/20/2020

                                                Hello Verified Resident, Thank you for taking the time to leave a review for us at WillowBrooke Apartments. We're happy we could meet your expectations. Thanks again for taking the time to leave us this information about your recent visit. Take care.
                                                Review Author Icon

                                                Current Resident 783960

                                                Verified Resident 2020

                                                5.0

                                                6/25/2020

                                                Great apartments to live in. The community is great, lots of things to do, and maintenance is fast. Office management is very friendly and helpful. The apartments inside are very spacious and have everything you need to live comfortably. I highly recommend checking it out.

                                                  Property Manager Response

                                                  6/30/2020

                                                  Hello and thank you for taking the time to leave a review for us at WillowBrooke Apartments. We're happy we could meet your expectations. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  Deluxe One Bedroom

                                                  1 Bed, 1 Bath | 750 sq. ft.

                                                  See Floor Plan Details

                                                  Standard One Bedroom

                                                  1 Bed, 1 Bath | 700 sq. ft.

                                                  $1,479 - $1,972

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  Standard Two Bedroom

                                                  2 Beds, 2 Baths | 1,000 sq. ft.

                                                  $1,528 - $1,977

                                                  See Floor Plan Details

                                                  Deluxe Two Bedroom

                                                  2 Beds, 2 Baths | 1,050 sq. ft.

                                                  $1,575 - $2,076

                                                  See Floor Plan Details

                                                  3 Bedrooms

                                                  Three Bedroom

                                                  3 Beds, 2 Baths | 1,400 sq. ft.

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A
                                                  A

                                                  Renter Ratings

                                                  A

                                                  Review Ratings (from 35 reviews)

                                                  Noise

                                                  4.8

                                                  Grounds

                                                  4.7

                                                  Safety

                                                  4.5

                                                  Office Staff

                                                  4.8

                                                  Maintenance

                                                  4.8

                                                  Neighborhood

                                                  4.9

                                                  Survey Scores (from 214 surveys)

                                                  Move-In Survey

                                                  4.8

                                                  Maintenance & Support Survey

                                                  4.9

                                                  Lease Renewal Survey

                                                  4.3

                                                  Review Count

                                                  A+

                                                  Number of reviews in the past 365 days

                                                  35

                                                  Manager’s Review Engagement

                                                  A

                                                  Percentage of reviews responded to

                                                  91.43%

                                                  Manager’s Review Reply Time

                                                  B

                                                  Average time to respond to reviews

                                                  14.54 days

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Full Size Washer and Dryer
                                                  Parking
                                                  • None
                                                  • Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Rent: $25. Comments: Pet rent applied monthly per pet. Please ask about our breed restrictions. | Restrictions: breed restrictions
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Rent: $25. Comments: Pet rent applied monthly per pet. Please ask about our breed restrictions. | Restrictions: breed restrictions
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Additional Storage
                                                  • Air Conditioning
                                                  • BBQ and Picnic Area
                                                  • Balcony or Patio
                                                  • Basketball Court
                                                  • Carpet in Bedrooms
                                                  • Cat Friendly
                                                  • Clubhouse
                                                  • Community Center
                                                  • DishWasher
                                                  • Disposal
                                                  • Fireplace
                                                  • Fitness Center
                                                  • Flexpay Rent Assistance Available
                                                  • Free Weights
                                                  • High Ceilings
                                                  • Large Dog Friendly
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • Pool
                                                  • Preferred Employer Program Discounts
                                                  • Tennis Court
                                                  • Three Mile Scenic Walking Trail
                                                  • Wood Style Flooring
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                                                  Leasing

                                                  Premier neighborhood, resort living! Live in the heart of luxury and convenience at Willowbrooke! Are you searching for an apartment that offers a convenient location, quality upgrades, plentiful amenities and a team that really cares about your satisfaction? Then look no further for your Lakeland apartment than Willowbrooke at Lakeland. This pet-friendly apartment community offers easy access to Lakeside Village shopping, renovated apartments with the features you are seeking, access to a private three-mile walking trail, a 24/7 fitness center, and a relaxing pool and sun deck. Schedule your private tour today and see all we have to offer. We can t wait to welcome you and your family home!
                                                  Show Less

                                                  Leasing Options

                                                    • None

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday: 08:30 AM - 05:50 PM
                                                  • Tuesday - Friday: 08:30 AM - 05:30 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Cherishome

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                                                  Communities
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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Willowbrooke Apartments Rated?
                                                  Based on 612 number of votes by renters, Willowbrooke Apartments is currently rated 4.7 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Willowbrooke Apartments?
                                                  Willowbrooke Apartments is rated 4.7 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Willowbrooke Apartments is rated 4.8 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at Willowbrooke Apartments?
                                                  Willowbrooke Apartments is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                  How safe is Willowbrooke Apartments?
                                                  Willowbrooke Apartments is rated 4.5 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  Willowbrooke Apartments is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Willowbrooke Apartments?
                                                  Willowbrooke Apartments is rated 4.8 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 91.43% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 14.54 days to their community reviews in the past year.
                                                  Who manages Willowbrooke Apartments?
                                                  Cherishome
                                                  What is the pet policy at Willowbrooke Apartments?
                                                  Dogs Allowed
                                                  Rent: $25
                                                  Comments: Pet rent applied monthly per pet. Please ask about our breed restrictions. | Restrictions: breed restrictions
                                                  Cats Allowed
                                                  Rent: $25
                                                  Comments: Pet rent applied monthly per pet. Please ask about our breed restrictions. | Restrictions: breed restrictions
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths
                                                  What is the move-in special?
                                                  $500 Off Vacant Units - Move In by 4/15! Offer Subject to Change.

                                                  Contact Property

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                                                  Baths

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                                                  Under New Management

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                                                  Willowbrooke Apartments is a 700 - 1,400 sq. ft. apartment in Lakeland in zip code 33803. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,479 - $2,076. Nearby cities include Auburndale, Polk City, Plant City, Bartow, Eagle Lake, Winter Haven, Lake Alfred, Mulberry, Dover, Zephyrhills, Valrico, Haines City, and Dundee.