Carlton Arms of Ocala

. #2 . #81

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Carlton Arms of Ocala

5001 Southwest 20th Street, Ocala, FL 34474

4.6

(1082 Reviews & Surveys)

$863 - $1,960/mo

Reviews

4.6 rating

290 total reviews

(

233 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Community (63)

Maintenance (56)

Noise (15)

Parking (16)

Safety (19)

Staff (107)

Upgrades (4)

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Review Rating

Current Resident 1276342

Verified Resident • 2018 - 2024

5.0

8/31/2024

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Property Manager Response

9/3/2024

Thank you for the 5-star rating! We appreciate you as a resident, and if you need anything, please don t hesitate to reach out.

Current Resident 1274149

Verified Resident • 2014 - 2024

5.0

8/22/2024

Hv been more than happy living here. Love patio and amenities in general. Also believe I am charged fair price for rent. Especially appreciate how you maintain premises with painting and fencing and landscaping and driveways, et al.

Property Manager Response

8/22/2024

Thank you so much for your positive feedback! We re thrilled to hear that you re enjoying the patio, amenities, and the overall value of your rent. It s great to know that our efforts in maintaining and enhancing the property are making a difference. If you ever have any suggestions or need assistance, please don t hesitate to reach out. We re here to help and ensure you continue to have a wonderful living experience!

Current Resident 1274050

Verified Resident • 2024

4.8

8/22/2024

El proceso de aplicaci?n un poco complicado, pero el personal de oficina te facilita y te da mucha informaci?n incluso si hablas espa?ol la unidad como tal te la entregan con muchos detalles que le faltan pero en general est? bien

Property Manager Response

8/22/2024

Thank you for your feedback! We appreciate your comments about the application process and are glad to hear that our office staff was helpful. We re sorry to learn about the details missing from the unit and will address this to improve our services. Your input is valuable, and we ll work on making the experience even better in the future. If you have any more concerns or need further assistance, please feel free to reach out!

Current Resident 1272530

Verified Resident • 2021 - 2024

4.3

8/15/2024

Love the amenities, great features for the price. Very big community, friendly staff, and neighbors, 24 hour guarded gate. Two pools for the size of the complex. Cable package included in the rent. Great place to live, very safe.

Property Manager Response

8/15/2024

Thank you so much for your kind words! We are thrilled to hear that you re enjoying your experience at Carlton Arms of Ocala. We work hard to provide exceptional service and amenities, and it s wonderful to know our efforts are appreciated. If there s anything else we can do to enhance your living experience, please do not hesitate to let us know.

Updated Review

Current Resident 1236938

Verified Resident • 2023 - 2024

5.0

8/12/2024

Quiet friendly clean great complex I would recommend this complex to anyone looking for an apartment in the Ocala area.It is Very close to almost anything that you need restaurants, shopping attractions. Attractions.

Property Manager Response

8/12/2024

Thank you so much for your kind words! We are thrilled to hear that you find our complex quiet, friendly, and clean, and that you appreciate its proximity to restaurants, shopping, and attractions. Our team works hard to ensure all our residents have everything they need, and we look forward to continuing to exceed your expectations.

1 Previous

3/21/2024

Current Resident 1270062

Verified Resident • 2020 - 2024

5.0

8/5/2024

I really enjoy the pool and the view from my apartment. The building stays cool due to the trees and the brick building. I would like to see some sort of singles events for lonely older people. Maybe just hanging out playing cards or coffee and dessert.

Property Manager Response

8/5/2024

Thank you for sharing your positive experience! We're thrilled you enjoy the pool. We appreciate your suggestion for singles events and will look into organizing such activities. Please let us know if you need anything, and thanks for calling Carlton Arms of Ocala home!

Current Resident 1262381

Verified Resident • 2023 - 2024

5.0

7/20/2024

It's a great place to live everybody is courteous and the work gets done promptly its very close to restaurants and Walmart the amenities are awesome security is great the grounds keepers keep the place looking great

Property Manager Response

8/5/2024

Thank you for your fantastic review! We're delighted to hear that you find the community courteous, well-maintained, and conveniently located. We re also glad you re enjoying the amenities. If you need anything, please don t hesitate to reach out. Thanks for calling us home!

Current Resident 1262120

Verified Resident • 2018 - 2024

5.0

7/18/2024

Its been a great place to live. Nice and quiet. Close to a variety of restaurants and theaters. Great school districe for every age. Ive always felt very safe. We have yearly Christmas parties. I love living here and will continue to stay.

Property Manager Response

8/5/2024

Thank you for your wonderful feedback! We re delighted to hear that you find the community quiet, and conveniently located near restaurants and theaters. It's great to know you enjoy the yearly Christmas parties and love living here. We re thrilled to have you as a resident and look forward to continuing to make your experience enjoyable!

Updated Review

Current Resident 1234977

Verified Resident • 2018 - 2024

4.8

7/18/2024

If you get the opportunity to move0in to a Mahaffey complex, DO IT! Reasonable move-in costs, well-kept and monitored complexes, prompt service and maintenance, and frequently updated amenities -- Not much more one can ask for. We love it here and are able to buy a home, but chose not to, as we're well cared for at Carlton Arms of Ocala!

Property Manager Response

8/5/2024

Thank you for your glowing review! We re thrilled to hear that you re so pleased with your experience. It s wonderful to know that you feel well cared for and have chosen to stay with us. If you need anything, please don t hesitate to reach out. Thanks for making us your home!

1 Previous

3/14/2024

Current Resident 1260767

Verified Resident • 2022 - 2024

5.0

7/9/2024

The grounds are always clean. All of the employees that I have come in contact with are very helpful & friendly. I would recommend others to live here. It is very safe I don't fear walking I go after dark.

Property Manager Response

8/5/2024

Thank you for your positive feedback! We re glad to hear that you find the grounds clean and our staff helpful and friendly. We appreciate your recommendation and are always here if you need anything. Thanks for calling Carlton Arms of Ocala home!

Current Resident 1260125

Verified Resident • 2023 - 2024

4.7

7/6/2024

Beautiful community. I would recommend it to anyone. We shopped around for apartment forever until we found Carlton and fell in love with the community as soon as we toured it. You also get your moneys worth for what you're paying in rent compared to other places. We love it here and plan on being here long term.

Property Manager Response

7/8/2024

Thank you for sharing your experience! We're thrilled that you've found Carlton Arms to be a beautiful community worth recommending. It's great to hear that you feel you're getting good value for your rent compared to other places. We're delighted that you love it here and look forward to having you as part of our community for the long term!

Current Resident 1258786

Verified Resident • 2019 - 2024

4.3

6/27/2024

I enjoy residing at Carlton Arms. The property is well-maintained, and the majority of neighbors are relatively quiet. Year-end Christmas celebrations help foster a sense of community. A midyear gathering would be a welcome addition.

Property Manager Response

7/8/2024

Thank you for taking the time to share your positive experience! We re delighted to hear that you re enjoying your time at our community. We work hard to provide exceptional service and amenities, and it s wonderful to know our efforts are appreciated. We re here to ensure your continued satisfaction, so please don t hesitate to reach out if you need anything. Thanks for calling Carlton Arms of Ocala home!

Current Resident 1258733

Verified Resident • 2015 - 2024

5.0

6/27/2024

Great place to live, anytime there are repairs needed it is usually fixed in a very timely manner if not the day of the request. Both pools are always clean and read for use. Office staff is always helpful and there always seems to be plenty of staff when I have visited the office.

Property Manager Response

7/8/2024

Thank you for your sincere feedback! We re thrilled to hear that you ve had such a positive experience during your time with us. Providing excellent service and amenities is a priority for us, and we re delighted that we ve met your expectations. If there s anything else we can do to enhance your living experience, please do not hesitate to let us know. We appreciate your residency and look forward to continuing to exceed your expectations.

Current Resident 1258685

Verified Resident • 2024

5.0

6/27/2024

We fell in love with Carlton Arms of Ocala from the first time we drove onto the property. Everyone on staff was so kind and helpful from day one. The property is so quiet and beautiful with all the trees and walking paths. We love the pools and amenities. Our dog also loves it here. They have plenty of walking paths and a dog park for him to run around in. Carlton Arms is hands down the best apartment we have ever lived in. Thank you.

Property Manager Response

7/8/2024

Thank you for your wonderful feedback! We're thrilled that you've had such a positive experience here at Carlton Arms of Ocala. We appreciate hearing about your enjoyment of our friendly staff, beautiful surroundings, and amenities. We're honored to be considered the best apartment you've ever lived in. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations.

Current Resident 1257956

Verified Resident • 2017 - 2024

4.8

6/22/2024

My experience living at Carlton Arms had been positive for 7 yrs. Management continues to find ways of improving your experience. Any issues and repairs are done right away. It is convenient to use their portal for all yours needs:

Property Manager Response

7/8/2024

Thank you for sharing your positive experience with us! We're glad to hear that you've had a great 7-year stay at Carlton Arms. Our team is committed to continually improving your living experience and ensuring prompt resolution of any issues or repairs. We're also pleased that you find our online portal convenient for your needs. Thank you again for your feedback!

Current Resident 1257606

Verified Resident • 2020 - 2024

4.5

6/20/2024

I love it .you guys have been great with me have given me a lot of chances opportunities. understanding the outside always clean and neat I am proud to have my family over to my place everyone in the office is very friendly and easy to talk too

Property Manager Response

7/8/2024

Thank you for your kind words and positive feedback! We're thrilled that you're pleased with our service and the cleanliness of our community. We look forward to continuing to provide a great experience for you and your family.

Current Resident 1257276

Verified Resident • 2017 - 2024

5.0

6/18/2024

Caring front staff, extremely fast maintenance, everything works, no neighbor noise heard ever, just pay rent and live happily ever after. Been here 7 years, staying 3 more, just need to move up on that wait list for a 2 bdrm

Property Manager Response

6/18/2024

Thank you so much for your kind words and loyalty over the past seven years! We're thrilled to hear that you've had such a positive experience with our resident service staff, maintenance team, and the overall peaceful environment at Carlton Arms. Please feel free to reach out if there's anything more we can assist you with!

Current Resident 1257210

Verified Resident • 2023 - 2024

5.0

6/17/2024

Awesome. All the staff is great! Excellent service and apartment neighbors are really quiet and calm. Nothing bad to say about it. Love Carlton Arms Ocala! Highly recommended. Portal works really great as well.

Property Manager Response

6/18/2024

Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying the excellent service and peaceful environment at Carlton Arms Ocala. If you ever need anything, don't hesitate to reach out we're here to ensure your continued satisfaction.

Current Resident 1255415

Verified Resident • 2023 - 2024

2.7

6/7/2024

I would not recommend this place to anyone. They just don't care about your issues and maintenance is the worse. You tell office about maintenance not fixing things like we have asked and just get blown off. Then you are responsible for keeping bushes and trees trimmed , what a joke.

Property Manager Response

6/18/2024

We're truly sorry to hear about your frustrations. Providing timely maintenance and addressing residents' concerns are important priorities for us, and we apologize if we've fallen short of your expectations. We take your feedback seriously and are actively working to improve our responsiveness and communication. Please reach out to our office directly with any outstanding maintenance requests or concerns so we can address them promptly. Your satisfaction is important to us, and we're committed to making things right.

Current Resident 1254222

Verified Resident • 2021 - 2024

5.0

6/1/2024

I love it here, the staff is wonderful, i have no problems since I've been here, the area is nice, it's quiet and the grounds are nicely maintained.The team is wonderful, very friendly and work with you on any situation you may have.I am proud to call Carlton Arms my home!??

Property Manager Response

6/18/2024

Thank you so much for your glowing review! We're thrilled to hear you're loving your time at Carlton Arms and that everything has been smooth and enjoyable for you. If there's anything else you need or if any concerns arise, please don't hesitate to let us know. We're here to ensure your continued satisfaction and comfort.

Current Resident 1253530

Verified Resident • 2024

5.0

5/27/2024

Buenas tardes me a parece una comunidad muy tranquila ,los servicios an sido muy eficientes , me agrada mucho el ambiente ,excelente organizaci?n. Los felicito a todos Las ?reas verdes son muy lindas y los animalitos ardillas, tortugas, p?jaros, la fuente es excelente

Property Manager Response

5/28/2024

Thank you for taking the time to share your feedback as a valued resident! If there's anything more we can do to enhance your stay, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Thank you again for choosing to be a part of our community!

Current Resident 1252248

Verified Resident • 2020 - 2024

5.0

5/20/2024

Good place to retire. Quiet and peaceful Living community . Staff are polite and professional . The pool is always clean and water is well balanced. The residents r friendly, pleasant and easy respectful.

Property Manager Response

5/21/2024

Thank you for your sincere feedback! We re thrilled to hear that you ve had such a positive experience during your time with us. If there s anything else we can do to enhance your living experience, please do not hesitate to let us know. We appreciate your residency and look forward to continuing to exceed your expectations.

Current Resident 1251872

Verified Resident • 2024

3.3

5/18/2024

I just moved in but I like it so far . The property looks good. Ppl seem nice. I like the entrance guard house . Pools are well kept. I like the walking area and dog parks. I absolutely was surprised to see the gas grills for our use.

Property Manager Response

5/20/2024

Thank you for taking the time to share your thoughts! We're thrilled to hear that you're enjoying your new home and the amenities. It's great to know that the property and community features have made a positive impression on you. If you ever need anything, feel free to reach out. Welcome to Carlton Arms of Ocala!

Prospective Resident 1251622

Verified Prospect • Visited 2024

5.0

5/16/2024

Muy bien ubicados y muy seguros me gusta que es muy tranquilo y muy familiar tengo familiares viviendo hay y es un lugar muy c?lido y tranquilo para vivir y las instalaciones son muy buenas y el Servicio impecable

Property Manager Response

5/20/2024

Thank you for sharing your feedback! We strive to provide a warm and welcoming environment for all residents. If you ever need assistance, don't hesitate to reach out. We appreciate having you as part of our community!

Current Resident 1251584

Verified Resident • 2024

5.0

5/16/2024

The community and staff here are very polite. Helped me with any information I needed even while in California, all my emails, calls and text were addressed. I arrived in ocala and everything was ready for me.

Property Manager Response

5/20/2024

Thank you for taking the time to share your experience! We're glad to hear that our staff provided excellent service and assisted you promptly, even from a distance. It's wonderful to know that everything was arranged smoothly for your arrival in Ocala. We're here to help whenever you need anything welcome to Carlton Arms of Ocala!

Floor Plans & Pricing

All (6)
Studio (1)
1 Bed (1)
2 Beds (2)
3 Beds (2)

Studio

Studio, 1 Bath

$863

See Floor Plan Details

1 Bedroom

1 Bed, 1 Bath

$1,191

See Floor Plan Details

2 Bedrooms

2 Beds, 1 Bath

$1,393

See Floor Plan Details

2 Beds, 2 Baths

$1,500

See Floor Plan Details

3 Bedrooms

3 Beds, 2 Baths

$1,753

See Floor Plan Details

3 Beds, 2.5 Baths

$1,960

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Review Ratings (from 98 reviews)

Noise

4.6

Grounds

4.7

Safety

4.6

Office Staff

4.8

Maintenance

4.8

Neighborhood

4.7

Survey Scores (from 792 surveys)

Post-Tour Survey

4.9

Move-In Survey

4.9

Maintenance & Support Survey

4.8

Lease Renewal Survey

4.5

Review Count

Number of reviews in the past 365 days

Manager’s Review Engagement

A+

Percentage of reviews responded to

98.98%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1.71 days

Features & Amenities

Laundry

In-Unit Washer/Dryer
Laundry Facilities
Laundry On-Site

Parking

Garage
Parking

Pets

Cats Allowed
Dogs Allowed
Restrictions: Breed restrictions apply.
Less Info
More Info

Other

Air Conditioning
Balcony/Deck
Cat Friendly
Community Center
Controlled Access
Dishwasher
Fitness Center
Large Dog Friendly
On-site Personnel
Pool/Hot Tub

Show Less

This community is managed by

The Mahaffey Company

Communities

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Questions & Answers (1)

Anonymous

Asked on: 03/19/2018

Q: What is security like?

Frequently Asked

How is Carlton Arms of Ocala Rated?

Based on 1082 number of votes by renters, Carlton Arms of Ocala is currently rated 4.6 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at Carlton Arms of Ocala?

Carlton Arms of Ocala is rated 4.7 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.

How effective was the maintenance team when resolving your problem?

Carlton Arms of Ocala is rated 4.8 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at Carlton Arms of Ocala?

Carlton Arms of Ocala is rated 4.6 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is Carlton Arms of Ocala?

Carlton Arms of Ocala is rated 4.6 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.

How satisfied are residents with the neighborhood?

Carlton Arms of Ocala is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at Carlton Arms of Ocala?

Carlton Arms of Ocala is rated 4.8 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.

How often does management engage with reviews?

Managers have responded to 98.98% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 1.71 days to their community reviews in the past year.

Who manages Carlton Arms of Ocala?

The Mahaffey Company

What is the pet policy at Carlton Arms of Ocala?

Cats Allowed

Dogs Allowed

Restrictions: Breed restrictions apply.

What types of floor plans are available?

1 Bed, 1 Bath