Crown Village at Elm Ridge

Current Resident 948629

Verified Resident • 2021

Great place to live!!!! Staff is amazing and the entire place feels like a vacation everyday. The pool is always so clean and there's always something to do. Staff is always on top of things and if you have an issue it gets resolved ASAP

Current Resident 845722

Verified Resident • 2020 - 2021

Overall property is kept clean. Elevators and carts are super helpful for moving and moving shopping goods(if you live in those buildings with the elevator.) Staffs are kind and professional. You can put in the work order for your problems and expect to happen soon. On call personnel actually answered my call at 5 AM when I got locked out. As far as garbage compressor, still many people don't follow guidelines and leave trash all over the place. If your downstairs/upstairs neighbor turns the TV on pretty loud during a night, you can kind of hear it. Considering monthly rental this is one of the best properties in Broken Arrow area

Current Resident 879735

Verified Resident • 2021

We have mostly enjoyed our experience here. While dealing with a certain staff member on a few issues has been daunting, the rest of the staff, particularly Nicole and Sean, have been great! Thanks to them we have survived.

Current Resident 880709

Verified Resident • 2021

I have already answered this survey, but like i said before, I would say that when you are showing apartments and especially when they show you the one that you are told is going to be yours, and when you move in, its not the one, talk to them right away

Current Resident 934423

Verified Resident • 2020 - 2021

It's been a great experience so far. Just worried that if there is a rent increase we will have to move out. Every issue we have had has always been handled promptly and professionally. We do love living here.

Current Resident 934334

Verified Resident • 2021

Beautiful environment. Great people and staff! We love the different facilities and landscaping! Peyton made the leasing process quick and easy. The office staff was very helpful. New neighbors have been really kind!

Current Resident 667315

Verified Resident • 2020 - 2021

The staff is very friendly, and always willing to help. The grounds are clean, and the residents are nice. The pool is nice in the summer, and the garden is a good touch. Great location as well. Overall I love living here!

Current Resident 930500

Verified Resident • 2021

Everything has been good and a pleasant experience and will hope to continue the enjoyment. The staff was attentive and helpful with getting us into our apartment. We are looking forward the amenities that are available to us.

Jeremy_M989

Resident • 2020 - 2021

I have lived here a year and half since February 2020 as of this post. I was recently "threatned" with a fine of $500 from the manager Nicole when I suggested that I was consider writting a Google review about the horrible customer service that I received from the property. When I questioned the legality and ethics of such business practice I was contacted by the VP who promised to follow up on my complaint but did nothing. I was then contacted by the president of the company (email below) Mr. McCaslin, It is my understanding that Mrs. Judd and our on-site staff at Crown Village at Elm Ridge have been unsuccessful in resolving an issue with you. Your lease expires on October 31, 2021 and I am offering you a full and complete release from your lease obligations should you chose to move prior to the lease expiration date. Kindly address all further communication to me at " ", I will be responsive as is necessary. I respectfully request that you have no further communication with Mrs. Judd or any other member of our staff regarding lease issues. Of course, we will handle any maintenance issues as we have in the past. Regards, Edward B. Leinbach I responded to his email 13 days ago and still no reply. I sent a follow up email over a week ago and still no reply. If you live here currently OR are considering this property I would invite you to read your lease #13 which states: PROHIBITED CONDUCT: You agree that the posting of information critical to us on an internet site without the benefit of a reply will cause us and our reputation damages which are impossible to calculate and that we shall be entitled to liquidated damages in the amount of $500.00 for each individual posting on an internet site to compensate us for those damages. Here is a link directly to the FTC website: … A few highlights from the Federal Trade Commission website: WHAT DOES THE CONSUMER REVIEW FAIRNESS ACT PROHIBIT? In summary, the Act makes it illegal for a company to use a contract provision that: 1. bars or restricts the ability of a person who is a party to that contract to review a company's products, services, or conduct; 2. imposes a penalty or fee against someone who gives a review WHAT'S THE PENALTY FOR VIOLATING THE CONSUMER REVIEW FAIRNESS ACT? Congress gave enforcement authority to the Federal Trade Commission and the state Attorneys General. The law specifies that a violation of the CRFA will be treated the same as violating an FTC rule defining an unfair or deceptive act or practice. This means that your company could be subject to financial penalties, as well as a federal court order. To make sure your company is complying with the Consumer Review Fairness Act: Review your form contracts, including online terms and conditions; and Remove any provision that restricts people from sharing their honest reviews, penalizes those who do, or claims copyright over peoples' reviews (even if you've never tried to enforce it or have no intention of enforcing it). The wisest policy: Let people speak honestly about your products and their experience with your company. I started this conversation with the management team and home office about a month ago and still no resolution. In addition to what the FTC website says here is what I found on Google: Both Google and Birdeye are against review gating. As Google states alongside its Prohibited Content policy: Don't discourage or prohibit negative reviews or selectively solicit positive reviews from customers.Jun 2, 2021 We also have something called The First Amendment which gives us freedom of speech. I hope that they will address my concern in the near future. Jeremy McCaslin

Current Resident 566247

Verified Resident • 2018 - 2021

It is a very nice place to live. like to be able to send and receive texts from the office. We can't do that and it has to be on your end because we had our service provider make sure it isn't our phones

Current Resident 922079

Verified Resident • 2021

Community is great and the amenities are awesome. Apartment staff is very helpful. The pool is really clean and the mist machines are very nice. Apartment is also very close to everything you would need in Broken Arrow.

Current Resident 492663

Verified Resident • 2018 - 2021

I moved in because I needed a smoke-free building. I've stayed because the people and the facilities are awesome. Any questions or concerns are always handled immediately, and the staff is always kind and professional.

Current Resident 917960

Verified Resident • 2021

Art's parents here has been wonderful Peyton was a big help in the office was filling out the application getting our keys we have been here for five days and we already love being here the pool is so awesome we are close to a lot of restaurants and into the school is this a walk down the block we had a few maintenance issues our second day here but it was fixed right away

Current Resident 913507

Verified Resident • 2021

It's been great here. We have loved living here. However, your policy on switching apartments and not being able to switch from a 2/2 to another 2/2 have caused us to relocate. Great place, but we are moving.

Current Resident 912048

Verified Resident • 2021

Wonderful place. Highly recommend. Great employees. Tons of available amenities. Wonderful pool. Very spacious apartments. I could not ask for any better of a place to move into. They are all very helpful.

Current Resident 910429

Verified Resident • 2021

I have lived here a short time. Management has been very responsive to maintenance issues but has otherwise been hard to deal with. The pool just opened but it seems the rules concerning food and beverage is over-restrictive.

Current Resident 846954

Verified Resident • 2019 - 2021

Convenient access to highways, local shops, food, work, schools. Nice location with walking areas around. Facility has access to gym, pickle ball, pool, nature park, grills, fishing ponds up the street. Friendly staff!

Current Resident 902386

Verified Resident • 2021

The complex isn't bad. The pool looks like it will be a lot of fun in the summer, same with the pickleball court. Overall, the grounds are maintained. The place is cheaply constructed, so I question what this will look like in 5-10 years from now.

Current Resident 898819

Verified Resident • 2021

Everything was smooth and easy for move in. Loving our new home. Alittle noisy from upstairs but not as bad as where we use to live Hoping to stay here for a long time I would highly recommend to my family and friends

Current Resident 897834

Verified Resident • 2021

Great community with supportive and friendly staff. Safe place for walking pets. Amenities are clean and well kept. Other residents are very friendly as well. Location is well suited for all types of families.

Current Resident 897500

Verified Resident • 2020 - 2021

It's been a nice experience and everyone has been helpful whenever something is needed. The neighbors have been fairly nice and the community has been kept up to par. Only issue is people not cleaning up after their animals when they use the restroom

Current Resident 893587

Verified Resident • 2021

Staff were extremely helpful from the initial touring process all the way through lease signing day! Never seem bothered when I call with a "silly" question because I forgot to ask during prior conversations!

Current Resident 890654

Verified Resident • 2016 - 2021

We moved in to these apartments in 2016-current. It has been mostly a positive experience. We have enjoyed the community as a whole. I would say one down side is gates are frequently not working and a dog park, but no children's park. Other than that we have enjoyed living here.

Current Resident 423293

Verified Resident • 2016 - 2021

Great apartment-living experience! Property feels like a resort. Amenities are top-notch. Peace of mind for people who travel often. Would not recommend for families with children due to limited play areas.

Current Resident 876511

Verified Resident • 2021

Everything was good. Elevators made moving in super easy. Neighbors are quite and polite. Buildings are beautiful and apartment is perfect....................................................