Pavilion Place
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Real Feedback from Actual Residents
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A+
Reviews Summary Video
Real Feedback from Actual Residents
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A+
Award Winner
5402 Renwick Dr, Houston, TX 77081

4.0

(1229 Reviews)
$820 - $1,355/mo
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Move-In Specials

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04...

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Reviews

4.0 rating

1229 total reviews

(

196 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Prospective Resident 771537

ProspectVisited 2019

5.0

7/27/2019

Driving around on Saturday afternoon looking for a place to live I decided to stop by the Pavilion Place and because I saw that had very nice looking units online. I went into the office and I met ------, my Leasing Consultant. ------ was very helpful and answered all my questions that I had. He gave me a tour around the complex and showed me the units I was interested in. If your looking for a place to live I would recommend coming here and speaking to ------.

    Property Manager Response

    7/15/2020

    Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
    Review Author Icon

    Prospective Resident 770483

    ProspectVisited 2019

    4.3

    7/27/2019

    Overall great experience. ------ was very friendly and helpful. Gave tour of the apartment. Great services very welcoming. They have 6 pools. Close to shopping centers. 24/7 gym and laundry room. Pet friendly

      Property Manager Response

      7/15/2020

      Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
      Review Author Icon

      Prospective Resident 755727

      ProspectVisited 2019

      4.3

      7/25/2019

      ------ was a great help answering every question we had and meeting our needs and restrictions. He was quick to show us and property we wanted to see and never stumbled on an answer. Very accommodating and efficient.

        Property Manager Response

        7/15/2020

        Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
        Review Author Icon

        Juanrchito

        Resident 2019

        5.0

        7/25/2019

        ----- was very helpful in helping me find the perfect apartment home for me. She was very informative and explained everything to me. I love the amenities pavilion offers and can not wait to move in my new apartment home

          Property Manager Response

          7/15/2020

          Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
          Review Author Icon

          Prospective Resident 726091

          ProspectVisited 2019

          4.3

          7/22/2019

          ------ did a wonderful job giving us a tour of the apartments. He was very kind, professional, and informative. Answered a lot of questions without me even having to ask. The apartments were very nice and quiet. Seems like a great lead!

            Property Manager Response

            7/15/2020

            Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
            Review Author Icon

            Prospective Resident 723518

            ProspectVisited 2019

            5.0

            7/22/2019

            My name is ---- and I wanted to express my gratitude towards ----- for being very professional and courteous. She was extremely helpful and explained many important details to me. I recommend this place to anyone and ask for -----, she's a superstar!!!

              Property Manager Response

              7/15/2020

              Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
              Review Author Icon

              Prospective Resident 698718

              ProspectVisited 2019

              4.5

              7/18/2019

              The initial impression of the property was pretty good. However, things got a little weird. As soon as we finished chatting with Carlos, we were forced to give feedback and the ratings in this review were keyed in by Carlos himself which was strange and we thought this was not a fair review.

                Property Manager Response

                7/15/2020

                Thank you for your review of our community.
                Review Author Icon

                Prospective Resident 698749

                ProspectVisited 2019

                5.0

                7/18/2019

                We were tour guided around with ------ and the tour was very informational about Pavilion Place. Everything you may need to know they have answered with assurance. The apartments were really clean and the environment is bright and spacious. J.g

                  Property Manager Response

                  7/15/2020

                  Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
                  Review Author Icon

                  Prospective Resident 696858

                  ProspectVisited 2019

                  5.0

                  7/18/2019

                  ------ did a great job in assisting me in the process of leasing an apartment. Very friendly and welcoming. Answered all my questions and made sure I am comfortable with making the right choice .great place

                    Property Manager Response

                    7/15/2020

                    Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
                    Review Author Icon

                    Karinaj25

                    ProspectVisited 2019

                    5.0

                    7/16/2019

                    The tour & staff was great!!! The apartment that ------ showed us was just up our alley. The laundry facility, units, the corner market which was a plus :) parking, gym. All that my family is looking for. Also, carpets for my little one.

                      Property Manager Response

                      7/15/2020

                      Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
                      Review Author Icon

                      Prospective Resident 652838

                      ProspectVisited 2019

                      5.0

                      7/12/2019

                      Excellent tour filled with great reviews of the laundry facility, different units, the corner market and explanations of parking, fitness center and nearby restaurants and grocery stores. ------ did a great job!

                        Review Author Icon

                        Prospective Resident 648963

                        ProspectVisited 2019

                        5.0

                        7/12/2019

                        I dealt with ------ and he was very attentive from talking on the phone to the tour he gave me. He explained everything very thoroughly as well which I appreciated and they have 24 hour guards at the gate which I love!

                          Review Author Icon

                          Cedric_E

                          ProspectVisited 2019

                          5.0

                          7/11/2019

                          ----------- has been nothing but helpful, welcoming, and full of joy. Peaked my interest into moving into the Pavilion Place Apartments. I love how convenient the property is with the fitness room, pool, and corner store.

                            Review Author Icon

                            Prospective Resident 606555

                            ProspectVisited 2019

                            4.8

                            7/7/2019

                            I liked the community because the staff was really nice. ------ was the leasing agent that helped me, he was really informative, I didnt even have to ask him the questions he had the answers for me. It was a great looking community.

                              Review Author Icon

                              Current Resident 560892

                              Resident 2019

                              3.3

                              7/4/2019

                              I just moved to this complex. It is a nice apartment and I like it. ---- helped me a lot to make my decision. I was hesitating about two models. She is very patient and shows me around the available choices, explaining the difference in detail. Also, she replies very quickly to my problems. This gives me a good experience of the whole process. However, after I moved in, I found on light doesn't work. I told her to repair. She said there will be someone come tomorrow. While many 'tomorrow' went by, still nobody comes. I doubted she didn't even tell the maintenance. So this is what happens after you sign the contract.

                                Review Author Icon

                                Ron_D136

                                ProspectVisited 2019

                                5.0

                                7/1/2019

                                Ms. -------------- is a great leasing consultant. She has an amazing personality, character, and customer service. She made my visit feel comfortable and gave it a home vibe feeling. The properties that were shown to me looked great and up to par. I am really looking forward to being a future resident.

                                  Review Author Icon

                                  Prospective Resident 544152

                                  ProspectVisited 2019

                                  3.7

                                  6/29/2019

                                  I had an awesome experience here at pavilion place. The office staff is amazing, I'm so thankful for ----'s help! She is the sweetest most helpful agent in their office. Keep up the great work! Can't wait to finally move in to pavilion place apartments.

                                    Review Author Icon

                                    Yovani_C

                                    Resident 2019

                                    5.0

                                    6/28/2019

                                    I love this community because they have a good attitude with the people. ---- help me a lot and she is so kind and nice. I never met a staff like her and Ronald. And I'm so happy that you have people like those working on pavilion place!!

                                      Review Author Icon

                                      msphifer

                                      ProspectVisited 2019

                                      4.7

                                      6/27/2019

                                      ------ went above and beyond my expectations in showing me the property and several units. I appreciate the time given and effort displayed. He provided excellent customer service and is clearly an excellent leasing manager.

                                        Review Author Icon

                                        Prospective Resident 522979

                                        ProspectVisited 2019

                                        5.0

                                        6/27/2019

                                        ---- gave us the best customer service, she took her time and answered all our questions and helped us with our needs. Thank you ---- we will recommend to family and friends, we cant wait to live here.

                                          Review Author Icon

                                          Prospective Resident 513958

                                          ProspectVisited 2019

                                          5.0

                                          6/26/2019

                                          ------ was extremely friendly and patient with my girlfriends constant questions, as well as my own concerns. We're leaving with the certainty that we have a way to lease an apartment from this location. I am extremely likely to recommend this place to a friend as of this moment.

                                            Review Author Icon

                                            Prospective Resident 432676

                                            ProspectVisited 2019

                                            4.5

                                            6/17/2019

                                            ----- was a great and fun tour guide! Though I decided not to rent an apartment, I feel like Pavilion Place is a good place to live because of the well-kempt grounds and the friendly and attentive staff.

                                              Review Author Icon

                                              Current Resident 392500

                                              Resident 2019

                                              3.7

                                              6/12/2019

                                              ------ went above and beyond helping me and my husband to move in coming from California. He helped us process all of the paper works smoothly. Can't thank him enough for everything! We were just very upset when someone broke my husband's car windshield and it was really messed up because we paid for it getting replaced and there's no CCTV camera on the property. Community is pretty quiet and very accessible to Malls and shopping stores. It's actually close by the Galleria Mall which is A plus!

                                                Property Manager Response

                                                6/17/2019

                                                Hello, I am happy to hear that our customer service provided was to your satisfaction; however, we do take our residents' concerns and questions very seriously. I would like to invite you to reach out to me so I may answer any questions or concerns you may have to your satisfaction. You can reach me at 713.988.1636 or email me at monica.wilson@imtresidential.com. I look forward to hearing from you. Best, Monica ' Senior Community Manager
                                                Review Author Icon

                                                Current Resident 366553

                                                Resident 2019

                                                5.0

                                                6/9/2019

                                                ------------------- thank you so much for the service you all provide I definetly reccomend you stay here it's a great place for any weather. Especially during the summer. Also I want to appreciate the drinks and the cookies.

                                                  Review Author Icon

                                                  Prospective Resident 357532

                                                  ProspectVisited 2019

                                                  5.0

                                                  6/7/2019

                                                  ----------------- helped me tremendously! I am very happy that I came to tour this place. What I love most is how they both worked with me to find a solution. The place is very nice, along with a fitness center and five pools. There is security and a gate, so i feel safe.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1A

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 615 sq. ft.

                                                    $820

                                                    See Floor Plan Details

                                                    1B

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 701 sq. ft.

                                                    $870

                                                    See Floor Plan Details

                                                    1C

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 800 sq. ft.

                                                    $930

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2A

                                                    3 Available Units

                                                    2 Beds, 1 Bath | 962 sq. ft.

                                                    $1,275

                                                    See Floor Plan Details

                                                    2B

                                                    2 Available Units

                                                    2 Beds, 2 Baths | 1,040 sq. ft.

                                                    $1,355

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A+
                                                    A+

                                                    Renter Ratings

                                                    A+

                                                    Review Ratings (from 141 reviews)

                                                    Noise

                                                    4.8

                                                    Grounds

                                                    4.8

                                                    Safety

                                                    4.8

                                                    Office Staff

                                                    4.9

                                                    Maintenance

                                                    4.9

                                                    Neighborhood

                                                    4.9

                                                    Survey Scores N/A

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    141

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.38 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Facilities
                                                    • Laundry Facilities
                                                    Parking
                                                    • Parking
                                                    Pets
                                                    • Dog Allowed
                                                      Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
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                                                    • Cat Allowed
                                                      Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
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                                                    Other
                                                    • 24/7 Emergency maintenance service
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Large Dog Friendly
                                                    • Lush Landscaping & Mature Trees
                                                    • Multiple Swimming Pools
                                                    • Privacy Fencing with Controlled Access
                                                    • Resident Portal
                                                    • Resident Service Center
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                                                    Leasing

                                                    Discover an apartment community that offers you comfort and convenience while keeping you just minutes away from the pulse of the great city of Houston. Just 15 minutes west of downtown, Pavilion Place is idyllically located right off I-69 in the charming and peaceful West Houston neighborhood of Gulfton, amazingly close to countless attractions and amenities. Our inviting 1 and 2-bedroom Gulfton apartments are stylishly appointed with designer color-coordinated interiors, as well as large walk-in closets and fully equipped kitchens. The resident community is able to enjoy six unique swimming pools, all across the property. While there is an abundance of shopping, dining, and resources in the area such as The Galleria Mall and all of the other attractions on Westheimer Road. As an IMT managed community, Pavilion Place offers 24/7 emergency maintenance service from our dedicated resident service center. Whenever you are ready to visit our fabulous apartments in Houston, TX, we are ready to welcome you! Text or call us to set up your private tour today.
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                                                    Leasing Options

                                                      • Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    IMT Residential

                                                    A
                                                    A
                                                    Communities
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                                                    Questions & Answers (1)

                                                    pavilionplace
                                                    Asked on: 12/11/2017
                                                    Q: Is there any 1 bedrooms available?

                                                    Frequently Asked

                                                    How is Pavilion Place Rated?
                                                    Based on 1229 number of votes by renters, Pavilion Place is currently rated 4 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Pavilion Place ?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 2.38 days to their community reviews in the past year.
                                                    Who manages Pavilion Place ?
                                                    IMT Residential
                                                    What is the pet policy at Pavilion Place ?
                                                    dog Allowed
                                                    Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.
                                                    Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
                                                    cat Allowed
                                                    Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.
                                                    Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    What is the move-in special?
                                                    LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04/15/26. $1000 will be credited to the second full month's statement. Special excludes all property transfers and current residents.

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                                                    Under New Management

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                                                    Pavilion Place is a 615 - 1,040 sq. ft. apartment in Houston in zip code 77081. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $820. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, Missouri City, Pearland, South Houston, Fresno, Manvel, Pasadena, Road Spring, Arcola, and Cypress.

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