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The Reserve at Warner Center
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Reviews
3.9 rating
530 total reviews
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anonymous
Resident • 2009 - 2010
9/22/2010
Horrible Staff. Horrible Place
The staff is not interested in anything you have to say and when you make a complaint they threaten you and kick you out of the office. Dirty buildings, Smelly buildings, Nasty pool. Trash all over the place except the entrance off of Erwin to the office for the new prospective residents touring the place. Broken gates. Homeless sleeping in the lobbies and collecting bottles out of the trash cans. Roaches every where in the building and in the laundry rooms. Broken windows and paints off the doors. ------ staff and managers. Gym equipment always broken and much much much worse..... BEWARE!!!
anonymous
Resident • 2009 - 2010
9/10/2010
BELIVE THE NEGATIVE REVIEWS
I was locked into a one year lease, after a few months I wanted out. I pulled the whole year, but the experience there bad. 1. Management is completely disorganized. The rarely pick up your phone call, you leave them messages or instruction and they never pay attention to them. I asked several time for a copy of the leasing contract and I was never provided with it. Brianna is about the only plesant person to work with. 2. The buildings are old and the hallways have a horrible smell! It honestly embarrassing to invite guest over my place because of the foul smell. 3. The neighbhors are loud, they hang out out in the parking lot in the middle of the night. It's like a circus over there. 4. Alot of fixer uppers - hot water not working, the gate failed to open several times in the mornign which caused me to be late to work a few times, and other problems. Bottom line, whatever you read here and from other past tenants - belive it! I read the reviews before I moved in, and thought people were just exaggerating or were being difficult; I was skeptical. But really… See More>anonymous
Resident • 2009 - 2010
7/20/2010
STAY AWAY FROM THIS DIRTY, NASTY, ---- HOLE
LOBBIES AND HALLWAYS STINK. KIDS ---- IN THE POOL AND THEY DON'T CLEAN. AC IS NOT CENTRAL SO YOU NEVER HAVE TEMPERATURES BELOW 80 IN YOUR APARTMENT. STAFF ARE NOT HELPFUL AND THEY THREATEN TO CALL THE POLICE ON YOU WHEN YOU COMPLAIN. DOG ---- EVERYWHERE. WORST STAFF AND MANAGEMENT COMPANY. BUGS AND ROACHES EVERYWHERE IN YOUR UNIT. ALL GATES ARE BROKEN. HOMELESS SLEEPING IN THE COMMUNITY AND LOBBIES, COOKING ON TH BBQ AND ROAMING THE COMMUNITY.
trapezein
prospective • Visited 2010
6/29/2010
No !! Tricking People
You want to go to this apartment only to get robbed of your money. Mercer have this STUPID contract with some company called "Consolidated Smart Systems" which the leasing consultants at Mercer never disclose in the entire leasing process. You get to know only when all the Internet Service Providers will deny to do the installation to community's restriction to go only for Consolidated Smart Systems. I don't know how this company is but just google ConsolidatedSmartSystems on google and you will figure on your own on their reviews and terrible experiences. What pissed me off is that they never disclosed such restrictions during the entire process. On contacting the management, I was hung up on the phone twice very rudely. I opted from the move-in and they did not even return the deposit I gave. I would never recommend this apt to even my enemies. Go at your own risk and want to have mental frustation with the management and service everyday. I am giving 1 star since it's the lowest possible rating available.
anonymous
Resident • 2009 - 2010
2/9/2010
Disappointed
There's a reason the rent here is so cheap compared to other woodland hills apartments. Do not be fooled by the zip code, this apartment building is subpar, residents are not fully screened, staff lack skill level and good luck getting your complaints heard by anyone that matters- the manager is conveniently always on vacation or in a meeting and doesn't work on weekends. Pay the extra $200, if that, to be in the same city but more habitabel conditions with management and maintenance staff who are trained and professional enough to at least validate your concerns (customer service 101). Trust me, I wish i had taken these reviews more seriously. I have never encountered such problems in my rental history. The building is poorly constructed, for the past few weeks I've been dealing with leaks from plumbing issues and flooding from the rain, then there's also the paper thin walls and residents above who you can hear at ALL hours of the day and night- the worst however is the staff who seem to think this is funny when really its deplorable.
nothappyatmercer
Resident • 2010
1/28/2010
This Property has lots of Problems
1.) It's so old nothing works...(gates dont open, doors wont lock, kitchen sinks flood, etc.) 2.) 1st floor units floods when it rains...(mine was 2 inches under water) 3.) Neighbors are not classy at all...(people vacuum at 1 in the morning) 4.) Management is USELESS...they wont help with any issues 5.) Parking spaces are very, very, very compact...not legal size 6.) Walls and floors are paper thin...(as in listening to your neighbors having sex and snoring, etc.) 7.) No assigned parking for 1st floor units (but they dont tell you that until you sign the lease...) 8.) I havent slept a good night sleep since I moved in due to noise. (except when I take sleeping pills) 9.) Residents urinate in public... 10.) People with dogs let their pets do their business in people's front doors 11.) Drug dealers live here 12.) Prostitutes live here DO NOT I repeat, DO NOT LEASE from MERCER APARTMENTS, unless you like being unhappy !!!
bellavistasuksballs
Resident • 2008 - 2009
12/27/2009
Worst Slum in Woodlanad Hills
Our apartment is on the 1st floor...on the nevada avenue side...no parking provided, so we had to purchase a tandem space off another tenant who wasnt using her parking spots...additional $114.00 for 3 months...but the parking spaces turns out to be as small as my bathroom, so you can only really fit 1 car for the two spaces...plus the guy next to our spot insists on parking over his spot and take half of my spot too... the second floor unit on top of us...we can hear a strong flow of water everytime hey use their toilet or bath... he has two or three little kids...and they all apparently play bowling at 2:30 am...because thats all we hear throughout the whole night...balls bouncing on the floor...furniture being moved constantly thru the wee hours of the early morning... the gates dont work properly... and management is very uncooperative... worst apartment in woodland hills... oh yeah almost forgot...neighbors urinating in public areas...
MrYelper
Resident • 2009
12/9/2009
It's okay
I actually had never seen this place (other than pics) prior to signing the lease and subsequently, moving in. My gf actually did the leg work for me as I was out of state and I did everything via fax, which was helpful. So you can imagine my shock when she picked this placea as her favorite for my price-range after I'd read reviews from this very site. I obviously was very turned off at the mention of the roach word and all of the horrible other things. So fast-forward about eight months, and you get one pleasantly surprised tentant. Not that this place is far superior to others, but compared to what I half-expected, I am very pleased. Thank the Heavens above that I have never so much as seen one roach here. I do agree with some other reviews with the hallways- you do seem to get a different worldy smell with each door you open through the interior hallways (I would much prefer exterior hallways- think The Shining). All-in-all, I am satisfied with this place. It is not too great, but not too bad.
unit32312
Resident • 2009
2/8/2010
The Mercer At Warner Center is Hell on Earth
management plays dumb to avoid solving problems. Our unit #E101 flooded twice, ruined most furnitures. Then it leaked during the night, when our upstairs neighbor took a shower, again ruined our personal belongings...maintenance guy gave us a bucket for to solve the problem. For the past 2 months we've been living in a wet, damp unit. All our furnitures are on top of each other so they dont get further ruined by the wet floors/carpets. The whole apartment smells like a wet dog... We get no sleep due noisy upstairs neighbor who parties all night, vacuums at midnight, shouts out his windows, slams his doors and drops god knows what on the floors on purpose...we think he is a sociopath... MERCER = Hell on Earth Worst Neighbor Alert: 6130 Nevada Ave., #202 slams and bangs on floor all night long til about 2AM every night...complete idiot...
anonymous
Resident • 2008 - 2009
8/26/2009
Get Ready...
Often times people here write a review and it doesnt seem like they want to do anything but bash where they live. The truth is there is a reason they signed the lease, so it cant be ALL bad. Having said that, here is my perspective of a fair review based on circumstancial evidence. I will address each issue by the gravity of its importance starting with the most important. SERVICE First and foremost, the staff are unbearable and have no interest in assisting current tenants. This assertion comes from repeated attempts to get in contact with several employees. As a side note, they seem to have a high turnover rate in employment, which is a statement in and of itself. When someone is actually available in the office, it is evident that your presence is unimportant, especially if prospective tenants are on the premises, which I am sure is the case at most leasing offices. THE STRUCTURE Construction was completed on our building before we moved in, and the new facade looks beautiful. Only 2 of the buildings out of 6 have recieved the treatment, and I am sure they are scheduled to finish the rest. Unfortunately, most of… See More>anonymous
Resident • 2008 - 2009
8/24/2009
Unfullfilled Promises - Rate, Amenities, etc. - WARNING
I moved in a year ago and I have learned that looks can be very deceiving. When we first moved in, it seemed like a nice place ... they had a heated pool, two spas, barbecues, tennis courts, large apartment, parking, and a "good deal" on rent. Now, we have learned ... once we moved in, we also found that there was a large bug problem. We had to make sure everything was spotless, sprayed everywhere, and set bug traps throughout the apartment. Eventually, we were able to battle this problem -- but if we aren't vigilant, I am sure it would come back. The spas have not worked for over 8 months. They were shot down by a health inspector with caution tape around the spa and a written notice posted -- can you guess what that means? The pool has often been found with hair-balls, etc. They do have a pool man come ... but he seemingly just pours a ton of chemicals in (while people are swimming in the pool). The barbecues have not worked in months. All of the knobs are broken and they can't have their act together to get them… See More>anonymous
Resident • 2008 - 2009
6/19/2009
HORRIBLE EXPERIENCE
We moved in September of 08 and since then we have had nothing but issues! Water leaking from the kitchen ceiling, toilet breaking, closet rod breaking, NO HOT WATER, and NO A/C. Each time we call the office to report an issue they say that they will take care of it (if they actually answer the phone). Every time we have had to call them SEVERAL times until someone actually comes out. The hot water was turned off twice, and it took them over 8 hours to fix it each time. The air conditioning unit for our whole building does not work properly. Each time we turn it on we are crossing our fingers that it will work. A manager actually told me that the management company, Sequoia Equities, does not want to pay for the a/c unit on the roof to get fixed completely. People in the office have lied to us on numerous occasions saying that the problem was resolved, only to find out when we come home that it is not. The walls are paper thin and we can hear everything that goes on in our neighbors apartments. There is a stairwell located behind our apartment and… See More>anonymous
Resident • 2008 - 2009
6/11/2009
New Name same Bull
I moved in a year ago back when they were still called the 'Renaissance' and had begun doing the pretty new brick exteriors. Our second week, we had a leak coming in from our bathroom ceiling. It left a nice big hole. Called in maintenance, said they'd be back once it dried to fix it. Called them back TWO WEEKS later said they were sending someone over, never showed. We gave up. A few months flew by and the renaissance became the Mercer. Tried our luck to get the hole patched AGAIN, same old story. And I don't have time to sit around and wait for a hole to be fixed. I actually have a job...that I DO. Oh...but it doesn't end there. Last month we were approaching the end of our lease. So I went to go give them our notice. 20 minutes of "if you stay, we'll reduce your rent THIS much!" later, I told them I'd think about it...but I'd still like the notice papers. Wouldn't you know it? I fell for it again. They said they'd send it to me, and I believed them. So...no papers for over 2 weeks, I call them leaving a voicemail… See More>anonymous
Resident • 2008 - 2009
5/21/2009
ROCHES EVERYWHERE!!!!!
STAY AWAY!!! This place is like being in a horror movie. When I wake up in the morning I see roaches crawling on my bed. One time I was making love to my wife and a roach crawled on top of her face. It totally killed the mood. I keep my place very clean and take the trash out everyday, but I still get roaches. When I complain to management they just lie and say they will take care of it to get me off their backs. The elevators always break down, I got stuck in an elevator twice already this year. The jacuzzi has been broken for at least 3 months. This owner of this complex is almost bankrupt and can't afford to fix any of the problems. There is dog ---- everywhere. My lease ends in 4 months, but I will be moving this month and will just let my apartment remain vacant even though I have to waste money paying the rent. This place is a nightmare.
anonymous
Resident • 2008 - 2009
5/19/2009
Nasty Roaches
i can't believe all the roach reviews on here! simply sick! i moved out recently due to the same problem. the managers are the biggest B****ES ever! un-caring, and dirty looking just like the building. save your money and look else where, unless you don't mind roaches on your pillows, food, walls, falling on you from the ceiling while you're trying to watch tv! very unhealthy living. after a long stressful day at work anyone deserves a nice peaceful/clean place to come to, and this ain't it! it was more stressful living here, than actually spending 8 to 10 hours at work. how can one relax with the thought and fear of roaches crawling on you!?!? there are better places in the valley. keep looking. even if you end up spending 40-100 dollars more, trust me it will be worth every penny!
anonymous
Resident • 2008 - 2009
5/12/2009
Dont be the next victim...
We moved here because our jobs changed, and we were enticed by the free rent. Little did we know, we would be bound to one year of hell. The elevators are constantly broken, as are the washers and dryers. Occasionally there is a domestic beating going on, complete with cops and bloodshed. When you finally limp up to your floor, you are assaulted with ungodly smells of old meat, curry, and dirty feet. There is always a shopping cart in the hallways, brought up by fat, lazy tenants- no doubt the same ones that let their children scamper about, screaming and yelling down the hallways. The management does not care about your needs and have no sense of urgency to make this place any better. To get anything repaired, you have to ask repeatedly. The desk clerks in the office haven't seen the inside of a college classroom, and they have no capability to help make your experiences any less painful. Don't move in here. Saving money is not worth what you will have to go through for a year. Run away.
windyapple
Resident • 2005 - 2009
5/8/2009
the WORST PLACE TO LIVE IN WOODLAND HILLS!!!!!
The elevators are constantly out of service, my mother, a senior citizen has had to walk up 4 flights of steps more than 20 times and the managers response is if you don't like it,she can move. the halls are smelly and the building is very poorly maintained.They just spent hundreds of thousands of dollars fixing up the facade but not one penny to fix anything that really needs fixing.You have been warned. this building and management SUCKS big time.
anonymous
Resident • 2008 - 2009
5/5/2009
Roach City
if i only knew about this site before i moved in....i would have NEVER moved into this dump! i don't want to be a complete pain, and complain too much. i want this to be truthful and honest for upcoming tenants who even consider this place. first and for most, the roach problem in this building is severe! i have never seen so many roaches in one location before in my entire life! you complain, and complain to the management, but the problem is soooo bad that a spraying, bombing..ETC..DOES NOT WORK!!! everyone needs to move out, they need to tent the place for days, and then maybe, just maybe they will get rid of them all. it's GROSS! they show up everywhere, kitchen, bathroom, walls, bedroom. and i am sure most of you will agree, that once you have seen one in your room who can sleep after that?!?? i can't tell you how many nights of precious sleep i have lost on roach watch, to make sure they weren't in my bed AGAIN! it is not healty, talk about living in disgust! the name here needs to be changed again from the mercer, to the roach motel! the… See More>anonymous
Resident • 2012
2/11/2012
all the positive reviews are FAKE!!
I've already written a review, however I feel that due to all the fake positive reviews this apartment has inflated rating and that simply will not stand. I'm not going to say anything that the other reviewers haven't already said. I simply want you, the prospective tenant to read through everything and ask yourself "Does it seem strange that most people detest this place while a few seem to love it?" Well if it does seem strange it is because the management or someone working with or for them has been posting fraudulent reviews. And lastly, if you really are considering living here (because you like the location, close to work, etc) do yourself a huge favor and talk to one of the current tenants when you get a tour. I guarantee that any random person you pull aside will tell you all the same horrendous things you've been reading here. I know the place looks nice, but this is just a facade. It's not like you're going to be looking at it when you're living inside, plus you'll be too busy regretting your decision to move in.
anonymous
Resident • 2008 - 2009
3/11/2009
ROACHES, DIRTY, SMELLY HALLWAYS, CHEAP RENOVATION!
First, ROACHES, the barbecue area is always dirty (you have to clean after people), the gym smells bad (equipment is never cleaned), and the jacuzzi has a sign and yellow tape saying the HEALTH DEPARTMENT shut it down!!! No joke, go see for yourself. Second, we were told we would get 2 months free (because of the RENOVATION SPECIAL), and only received 6 Weeks. Management was crap before it was called the Mercer, as well as now. They are all rude,and don't really give a crap about the tenants. You will find them always on personal calls, chatting amongst themselves when there are people waiting, and most of all, very unhelpful when you have simple questions. I'm truly disgusted of this place, and cannot wait to move. LUCKILY, my lease is over in April. I wish I was kidding about this place, but I'm just trying to share my experience. Oh yeah, parking is ----. People park behind me (blocking me in).
anonymous
Resident • 2009
2/12/2009
THEY CHANGED THEIR NAME FROM THE RENAISSANCE
If you want to know the truth about this hell hole, check out the review for the Renaissance and notice the name address and phone number. Their saying they were formerly Woodland Hills Tennis Club Apartments is an out and out lie. They are roach infested with mold and sewer water flooding from above and the worst management you can imagine. No parking for the first floor. Musty elevators. Dirty hallways. Be warned. Stay away! The only "plus" is that some of the Spiegler Girls porn stars reside there, or at least they did!
anonymous
Resident • 2009
1/27/2009
Don't even think about it
FYI: it was previously named the Renaissance at warner center. Along with the rude and unprofessional management you can look forward to many amenities such as: bed bugs giant cockroaches broken air conditioning in building A hallways that smell like trash and death loud neighbors leaky plumbing endless and unnecessary construction parking nightmare broken machines in the laundry room constantly I cant wait until this place is a distant nightmare.
anonymous
Resident • 2008 - 2009
1/19/2009
Looks can be deceiving
The apartments on Erwin look great on the outside, but once you live here, you're in for a surprise. The hallways are smelly, one of the two (or sometimes both) of the elevators are constantly broke, the laundry machines are always broken, the machine to load money onto the laundry card is constantly broken and the entrance doors are constantly left open or the locks are broken. The management team is unsympathetic and with the change in management companies I expected situations to get better but they continue to be sub-par. Living in "Warner Center" you expect more than, but the Mercer clearly does not meet expectations. One bedroom apartments are only given one car space and for those of you with more than one car, you are inconvenienced because you have to "share" one parking sticker. What do they think this is, college campus parking?!? Don't even bother trying to get anything fixed in your apartment because it takes forever and you might as well just give up. If you are looking for a good apartment, keep moving past the Mercer at Warner Center. Just stop and ask some of the residents how… See More>anonymous
Resident • 2009
1/13/2009
I wish I would have went with my first mind
I moved here from a neighboring city thinking it was a good move because the rent was much cheaper and it was closer to my job. I lived here for about a month and I absolutely hate it. There is always an issue. And the biggest one thus far has been "no water." For the last day I've had no water...can't shower, wash clothes, flush the toilet, nothing that requires water. Management claimed it was a DWP issue but when I contacted DWP, they told me they came out and discovered the problem had absolutely nothing to do with them. And let's not forget about the shabby laundry facility that always has at least two broken machines. And there are tons of pets which probably accounts for the funny odor in the elevators and hallways. The only silver lining in it all is that I can save a little more but as soon as my lease is up I am out of this place. This is the absolute worse place I have ever lived. Some things really are too good to be true. Something told me not to rent from this place but I went against my gut. I… See More>tteennaanntt2008
Resident • 2008
12/31/2008
"NEVER AGAIN".....ITS A HELL!!!
Its been 5 months we have moved in here and everyday I curse myself for making such a massive mistake of my life.Just to save a couple of bucks more I had moved in from the neighbouring apartment community which was just fantastic in all aspects.Ofcourse the floor plans seemed too attractive n the move in specials were tempting but doesnot worth our peace and sanity.We moved in the building which was being renoveted 5 months back ,we were told that it was almost done and it would perhaps take 1 more month for the exterior paint and that it would not be much noisy affair.Its only after 4 months after we moved it they started working on this building and to our utmost shock the whole frame work was remaining and its still a work in progress.Everymorning we wake up with such drilling noises which is unbearable and specially in the early hours of morning when you are getting ready for your daily work.I wonder how people working in the night shifts handle such problems.Needless to even talk about the management and the staffs working here in the leasing office.They are incourteous,uncooperative and illmannered.They dont even bother to answer… See More>Floor Plans & Pricing
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Disclaimer: Special, prices and availabilities subject to change.
epIQ Ratings
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
epIQ Report Card
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings
Noise
4.2
Grounds
4.3
Safety
4.1
Office Staff
4.4
Maintenance
4.3
Neighborhood
4.7
Survey Ratings
SatisFacts™ Tour Survey
SatisFacts™ Move-In Survey
SatisFacts™ Maintenance Survey
SatisFacts™ Renewal Survey
Review Count
Number of reviews in the past 365 days
35
Manager’s Review Engagement
Percentage of reviews responded to
97.14%
Manager’s Review Reply Time
Average time to respond to reviews
0.86 days
Features & Amenities
- Laundry On-Site
- Washer/Dryer
- Covered Parking
- Electric Vehicle Charging Stations
- Off Street Parking Available
- Dogs Allowed
- Cats Allowed
- BBQ Area with Gas Grills
- Balcony
- Basketball Court
- Bright Open Floor Plan
- Business Center and Internet Café with Wi-Fi
- Carpet
- Clubhouse
- Convenient Access to I-101
- Courtyard View
- Disposal
- Dog Park
- Electric Range
- Elevator
- Energy Efficient Kitchens
- Fitness Center
- Fountain
- Gated Access
- High-Speed Internet
- Kitchen Pantries
- Microwave
- Mirrored Wardrobe Doors
- Night Patrol
- On-Site Maintenance
- On-Site Management
- Package Receiving Service
- Pickle Ball Court
- Plank Flooring
- Playground
- Pool
- Premium Appliances
- Premium Cabinetry and Countertops
- Private Entry
- Short Term Lease Available
- Short Term and Corporate Leases Available
- Smooth Ceiling
- Spa
- Storage
- Tennis Court
- Vinyl Flooring
- Walk In Closets
Leasing
Office Hours
- Sunday: Closed
- Monday - Tuesday: 09:00 AM - 05:00 PM
- Wednesday - Thursday: 09:00 AM - 07:00 PM
- Friday - Saturday: 09:00 AM - 05:00 PM
Questions & Answers (0)
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The Reserve at Warner Center
Similar Communities
The Reserve at Warner Center is a 800 - 1,150 sq. ft. apartment in Woodland Hills in zip code 91367. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,897 - $4,819. Nearby cities include Warner Center, Winnetka, Canoga Park, Tarzana, Hidden Hills, Reseda, West Hills, Encino, Calabasas, Chatsworth, Northridge, Lake Balboa, and Porter Ranch.
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