The Reserve at Warner Center

rocketking25

Resident • 2008

Just Awful

Apparently they had a name change. Used to be called Renaissance Apartments. I moved in on November 1, 2008, so I'm not certain what the previous management is like, but the new management is just awful! The staff here is so bad that it borders on comical. It is quite obvious, from their attitudes, that they do not care one iota about the tenants or their jobs and are not afraid to let you know how little they think of you when you need help with something. Don't just take my word for it; read the other reviews on here! There must be a reason why all these people take time out of their days to warn you about this place. Don't make the same mistake I made. I just wish I had seen these reviews before I signed my lease here!

anonymous

Resident • 2008

New Management...same old s**t

Yes indeed we have a new management and same old s**t. Two buildings were refinished outside but the the insides are the same(everything is falling apart). Just when we thought the new management will bring in better service, well...NOT AT ALL. They are very unorganized. One staff will say one thing and when you follow up with the other, she's as clueless as she can be. They make the tenants wait for a long time while they gossip about the other tenant who just came out of the office, what a group of unprofessional staffs! What's worse is they talk trash about their manager Cristine just when she is not around. And that b***h Tiffany is not only very unprofessional handling tenants, she's freaking clueless about a lot of thing...what an airhead!!! Hopefully the company who manages this apartment will hire better staff than what they have right now.

Ladix

prospective • Visited 2008

Looks Can Be Deceiving!

I am not one who writes reviews but I needed to get this one out to save others from wasting their time going to this place. The complex looks nice from a distance and the staff was very receptive. I wanted to rent and was shown two apartments in two different buildings. The hallways were somewhat dingy, filthy and smelly. The stench in one of the hallways was beyond imagination and comprehension. Seriously, I NEVER smelled anything so foul in my life! I had to hold my breath till I no longer could, just to make it through the hallway to the apartment. Either the management is utterly negligent or some of the tenants are from the deep recesses of a sewer. Incredible! Needless to say, I didn't rent at The Mercer. DON'T EVEN BOTHER TO VISIT THE PLACE. I will not live there for free. I know they are renovating the facade of the buildings but the whole place needs an overhaul.

anonymous

Resident • 2008

Don't even think about coming here! It's a dead zone!

We were fooled into coming to a decent looking complex offering spacious floorplans and renovation that was to be completed in less than 6 months. It's been 10 months and they haven't even touched our building. The photos in the ads make it look much better than it really is. The outside has been remodeled on a couple of buildings but it doesn't mask the horror underneath. There are roaches in the pipings and the walls so regardless of how clean you are, they will come and they will reproduce!!! Dog feces always cover the lawn; cars get stolen, dented or broken into; management doesn't give a rats #!?! what your concerns or complaints may be; and it is noisy at night outdoors and in neighboring tenants. This is an old and ugly apartment, go somewhere else unless you want to regret a 12 month locked lease that you can't get out of. We are moving as soon as we can!

anonymous

Resident • 2008

Unprofessional, Unmaintained, False Promises

I expected change with the new management - unfortunate, all's the same. The front office would not ask you to seat, they won't even care sometimes hat you are there, they won't pick up phones, even they won't be able to give you the security personnel's (onsite) number - worst security, false promises on construction. Management reluctant to take actions on people breaking lease policies of noise etc.

EbethF

Resident • 2008

DESPERATE ATTEMPTS BY THE OWNERS TO RAISE THEIR SCORE

The last post is yet another post by the desperate management/owners to raise their scores to an acceptable level. The complex is nothing short of squalor. The apartment are infested. There is flooding and mold and asbestos. The grounds have feces that is hardly ever picked up. And the management and owners are pompous jerks, who sit around on their assets growing fat. The complex survives either by its high turnover rate and by preying on old people who have nowhere else to go. They are a pathetic group of arrogant, selfish boors, who deserve to go to hell. And what does hell look like. Why the Renaissance, of course! Oh, and if you live on the first floor, forget having anywhere to park. You need to park on the street, which has street cleaning and ticketing every week.

anonymous

Resident • 2008

Coffee and management

Well if you have not noticed, I thought I would let my fellow bloggers know that there seems to be a new management staff in the rental office. I for one, am looking forward to the change.... Let's see what happens... The coffee has improved

anonymous

Resident • 2007 - 2008

BED BUGS! Beware!!!!!!!!!!!!!!!!!

All I have to say: water leaks, poor management, AC/Heat only works half the time, dirty, Bed bugs, bed bugs, bed bugs (You wont be able to sleep because you will be bitten ALL night long)Look up bed bugs on the internet DO NOT RENT HERE!!!!

anonymous

Resident • 2007 - 2008

Filthy place to live

We moved in beacuse of the cheap rates, and you get what you pay for. Every time it rained water poured down our walls, and it ruined a good deal of our belongings, the first time it happned. There were multiple leakes upstairs in someones pipes, leaving water to dump down our apartment that way, and it left the carpet smelling awful! It took multiple attempts to get them to replace the carpet. We lived there a year, and in the time we lived there, the leaks never stopped. There was also trash outside in the window planters constantly, and they would leave huge dumpsters infront of the apartments that people would overfill, and they would get left like that and get putrid and stink. On top of all of this there was a fantastic amout of vermin, and we constantly had problems with mold in our living room. The A/C also never worked. It would not have been so bad if the office staff cared, but their goal was to avoid, avoid, avoid. It was never their fault, or their problem that any of this occured.

anonymous

Resident • 2008

You get what you pay for...

Even though rent is cheap, I definitely would NOT recommend living here. The management absolutely does not do a good job. I have had so many complaints and so many problems with my apartment.

anonymous

Resident • 2008

WARNING! THEY WILL RUIN YOUR CREDIT!

anonymous

Resident • 2008

Beware!

Please do not be fooled by the exterior (a work in progress) or the customer service provided only in the beginning. Management is fixing what's on the surface...thin walls, lack of parking late at night, dog feces covering the lawn daily, unreturned phone calls from the leasing office, AND cockroaches are among a few problems we've encountered since moving here. We've only lived here a few months and we want out! I've paid the same amount of rent in Irvine and never dealt with any of these issues. Look elsewhere or you'll regret it!

anonymous

Resident • 2007 - 2008

soviet russia had better housing!

anonymous

prospective • Visited 2007 - 2008

Warning: Please, there are several apartment communities then

Please there are several apartment communities than Renaissance. Leasing office (Mayra) is playing Nicke & dime with people who come to inquire or to lease apartment. There are roaches, water shut off mostly once a week, parking problem, no patio, awful neighbors-will only find drug sellers & gangster. Rent is high compared to other communities, no scenerio, you will never find any help from leasing office. Even, more than couple of parcels were missing which has been delivered to leasing office.........can't write more, forget to lease in renaissance.

bobufo

prospective • Visited 1995 - 2008

shame on the management!

i'm posting for my mother, who has lived there for over 15 years. the new management is very abusive to residents , many elderly. Linda, the Manager IS a MEAN PERSON! I won't go into detail to protect my mom, but, will join with complainers to do something about the obvious chasing out of tenants to make room for higher rent payers. this building use to be realy nice. now, there is an ugly element of new tenants moving in. the renovation project is a sham, causing chaos, broken-down elevators, stress, and some tenants to just move out, as planned by the MANAGERS/ OWNERS .

anonymous

Resident • 2006 - 2007

This place is a housing project for meth dealers,porn stars,pedophiles,and the elderly

anonymous

Resident • 2007

ROACH MOTEL

DO NOT MOVE IN HERE! Dont be fooled by the renovations. On the inside this place is decaying! There are roaches by the hundreds in your apartment by midnight. Make this your absolute last option before considering moving in. We have lived here for 8 months and breaking our lease to leave early. They can keep their first month free rent, we are out of there.

anonymous

Resident • 2007

This place is for HOMELESS people...

anonymous

Resident • 2007

***** IF YOU DON'T FIND ANY DAMN PLACE TO LIVE , THAN MOVE HERE *****

HORRIBLE MANAGEMENT / MAINTANANCE Maintenance person enters to unit without permission. This happened several times. When complaining to manager (-------) - instead of listening she says she will call 911. ***** IF YOU DON'T FIND ANY DAMN PLACE TO LIVE , THAN MOVE HERE *****

anonymous

Resident • 2004 - 2007

Wht a joke

I've recently moved out from thr Renaissance Apartments. I managed to tolorate that place for four years. I've seen better living conditions in IRAQ. If you are thinking about moving there, please don't. Let me give you the low down of that place. 1- The roaches are no joke. They are permanent residence, you are the visitor. 2- The management sucks, to high hell. They have poor attitudes, the are very short, as to be always disturbed. 3-The maintenance never show up to fix problems. 4-Every month, the air condidtioner is out. 5-The elevator has been out of order for 10 days. 6- Did I mentioned that the management sucks, 7- The parking is bad. There is no security or police 8- There are drugs. 9 Did I mentioned that the maintnance nevers repairs anything. 10-There are suppose to have 24 hour security on site, well need t say that my car was stolen from beneth the parking structure, which is suppise to be secured,

anonymous

Resident • 2005 - 2007

If I had found this site sooner!

I have lived at the Renaissance for over a year. The hallways may have been vacuumed at the most 2 times. If you want to remember something for a long time, just throw it on the floor and you will be seeing it for a very long time. When we first moved in we had flashbacks from the movie Joe's apt. we were battling roaches for weeks. The hallway carpets are disgusting and old, the ventilation has not worked ever just noisy, If you need something fixed, do not bother calling the management, They will either be very short with you or be nice and do nothing about your problem. The gates are mostly open all over, although we have not had any security problems, I do not consider this place Safe! (although the neighborhood is generally nice). I feel that for the money they charge, they do not provide any service whatsoever. Management is mostly rude, incompetent and indifferent to the tenant needs. Do yourself a favor and stay elsewhere.

anonymous

prospective • Visited 2007

Turn the other way!!

anonymous

Resident • 2007

No Roaches In My Apartment Quit Complaining Start Cleaning

I have lived here for a year and no roaches.......I was a bit worried about that seeing these reviews before I moved in but we all know the kind of complainers there are out here. They must be SLOBS if they are inundated with Roaches. Linda in the office is really nice and helpful. True the maintenance turnaround is not 24 hours, but it does occur within the week. The apartment is BIG and you should remember it is an older building so quit complaining and just clean your darn apartment and you wont have to worry about roaches.......

austinjval

Resident • 2007

Not too many complaints here.

I've lived here for 6 months. As far as roaches go I haven't seen one yet. I guess if you take your trash out and do the dishes every day you'll be fine. I live in the B building which is on the east side of the complex. Directly across the street is a body shop that is pretty annoying sometimes. Our 2 bedroom is big but not cheap, around $1600. The pool is nice and there's a brand new bbq area but the gym is pretty weak. All and all I would recommend it

anonymous

Resident • 2006 - 2007

It's pretty awful.

Like the saying goes 700 Frenchman can't be wrong. Look at the reviews and decide for yourself. I am definitely in the NO! don't move here camp. 1) My car gotten broken into twice and the staff couldn't care less. Their reply "Gates are a deterrent. Not protection." I asked about having some kind of security patrol. No answer. 2) The locks on the doors don't work. Just pull and you're in. 3) It almost looks nice from the outside. But whoa the odors in the hallways are downright disgusting and embarrassing to bring friends over. 4) The Maintenance guys are nice but s l o w (takes at least a week or more to get anything done around here.) All this and actually, I happen to have one of the apts. with a good view of trees. Most don't. It's a dump. I believe they are trying. But real ACTION IS what's required here not lip service. And even that is minimal.