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The Reserve at Warner Center

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The Reserve at Warner Center

22100 Erwin Street, Woodland Hills, CA 91367

(1862 Reviews & Surveys)

$1,897 - $4,819/mo

Move-In Specials

Apply to select apartments and receive one month FREE on a 12-month lease. Pricing reflects a $100 monthly rent credit on select apartments. Offer valid on a...

Reviews

3.9 rating

530 total reviews

(

Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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benremez5

Resident • 2004 - 2012

8/21/2012

I HAVE BEEN HERE FOR 8 YEARS! THE RENAISSANCE HAD A VERY BAD MANAGEMENT,I HAVE TO AGREE WITH SOME TENETS THAT DID NOT LIKE THE PLACE. AFTER THE MERCER TOOK OVER,WE HAD ANOTHER BAD MANAGEMENT,I MEAN REAL BAD!!THEY DIDN'T CARE ABOUT NOTHING,NO SERVICE,DIRTY AND SO.I WAS WAITING TO END MY LEASE AND RUN OUT OF HERE.AND THEN A MIRACLE HAPPENED, NEW MANAGEMENT CAME IN,NICE FRIENDLY STUFF AND NEW LADY MANAGER,HER NAME IS AMBER, THE PLACE IS CLEAN,THE POOL IS A DREAM,WE HAVE NEW NICE AND FRIENDLY TENETS. SEVEN DAYS AGO,I SIGNED A NEW LEASE AND I AM VERY HAPPY,T.G. A YEAR AGO,I WAS ABOUT TO WRIGHT A TOTALLY DIFFERENT STORY HERE!!,HOWEVER,I FELT THAT WE ALWAYS COMPLAIN WHEN IT BAD AND HARDLY HEAR WHEN IT'S GOOD.

anonymous

Resident • 2011 - 2012

7/6/2012

DO NOT MOVE HERE!!!! When my husband and I first moved here last August, we were both excited. The location was great (right by the highway and Warner Center) and we could afford the rent for a large 2 bed/2 bath. Our excitement didn't last long at all... There are so many things wrong with this apartment complex it's not even funny...our lease ends this September and we cannot wait to get out of here! Here are just a few of the problems we've encountered in less than one year of living here: - BIGGEST ISSUE: I have slipped once in the hallway and fell down the stairs once because the cleaning lady leaves the floors soaking wet! She doesn't dry them. The first time I slipped, there were no "wet floor" signs to warn people. The time that I fell down the stairs there was a sign in the hallway at the bottom, but nothing indicating the stairs were wet. And with the brown paint that they use and the poor lighting, you can't tell that anything's wet...and I'm 9 months pregnant! When I fell, all the cleaning lady said was "Be… See More>

anonymous

Resident • 2010 - 2012

7/6/2012

ROACHES!!! Don't let them tell you that the roach problem is in individual units. This is and has been a problem with this complex for years. They have done nothing about it and it's seems that they have no plan to. It's a total joke. Never mind the AC doesn't work and this is Woodland Hills. Only the hottest area of LA. It's the roaches I really have a problem with given that I'm one that likes to cook. Because of the roach infestation in the building, I don't keep fresh ingredients in my unit. Kind of ridiculous considering how much they charge for these units. Your only option is to clear out your kitchen, place everything in plastic bags, have them come in and spray. You must be out for about 4 hours and then you get to reorganize your kitchen and anywhere else necessary. So nice of them to allow us to do that. I strongly do not recommend anyone live in this building and I suggest anyone that currently lives there to notify management that they are contacting the health board and also getting an independent inspection from an exterminator. Management plays serious hardball when trying to… See More>

elreyraton

Resident • 2011 - 2012

4/30/2012

Not Recommended

I just finished my one year at this place and I agree with 90% of the negatives posted by others. Insects are definitely a problem, but management will only do the minimum effort to do anything about it. They need to do a massive extermination of the whole complex to get rid of the insects. Management is almost invisible. The office hours are a joke. Do not believe the posted hours. Opening a half hour late, closing a half hour early, and being closed for an hour during lunch time are the real hours. I still haven't figured out why they need to close for lunch since there are almost always at least three people there. All of the staff needs to learn what customer service really means. Parking is terrible. The parking lots are a maze. There are actually 4 separate parking lots that are not connected with each other. Street parking is difficult to find after normal working hours. The street sweeper comes both Mondays and Tuesdays, for different sides of the street. The city must make a lot of money from parking tickets here. The place is old. It's not a slum yet, but it's definitely headed that way. They… See More>

anonymous

Resident •

3/15/2012

HORRIBLE PLACE!!! RENTERS BEWARE!!!

When I had first moved into the Mercer's I was excited. The day I moved in I decided to take a look at my apartment before I moved my stuff in. I opened the kitchen drawer and there was a dead roach! I complained about it right away. After one week of living at the Mercers I had roaches every where in my apartment. I am a very clean person and never lived with roaches so this was something new and a very horrible experience for me. Within 4 months of me living there the exterminator came to my apartment 9 times. Within 4 months I haven't cooked one single meal and barely kept food in my kitchen. The roaches just kept coming out. When I first moved in the floor wasn't clean. The bathroom still had mold in the shower heads and my counter was sticky from the glossy paint they put on top to make it look shiny. Now living here for 7 months I have noticed a lot of coverup things in my apartment. My floor in my master bedroom just started to cave in so now I have to call them… See More>

lolu80

Resident •

3/10/2012

hurrable place

i don't reccomend this place to any one. i live at it. lots of problems . parking is so bad even if you have your own spot. spots are so small. fittness center is very basic,broken epuipment all the time and too crowded most of the time. laundry room consists of 6 washers and six drayers for a building that has like 200 people and there is always atleast one broken machine.heater and air condicioners are so old and in a very bad condition. it will take you for ever to feel them if you even lucky enough to feel them.plumbing is bad, electric problems all the time. most importantly, this place is infested with"roaches" badly . they never tell you any of that.you dont see them when you move in but before you know it they are all over the place. you complain about and they tell you that you need to move everything out of your closets and cabinets so they can come and spray. alot of work to do all of that and roaches are gone for no more than a week. mangement, very nice and sweet before you sign the lease. you sign the lease and they become… See More>

anonymous

Resident • 2012

3/1/2012

I LIVE HERE LESS THAN 3MNTHS...DONT MOVE IN!!!!!!

I BEG YOU GUYS & WARN YOU GUYS DO NOT MOVE IN THIS COMPLEX, JUST MOVED IN HERE LESS THAN 3MNTHS, I HAVE EXPERIENCED POOR MAINTENANCE ISSUES, APT FLOODING ON THANKSGIVING DAY, NO ONE CAME OUT TO MY APT UNTIL LATE 9PM THAT NITE!!! MY CLOTHES STOLEN OUT THE DRYER!! NOW I AM EXPERIENCING RANDOM PEOPLE KNOCKING AT MY DOOR,& NEAR TO ALMOST BREAKING, THE PERSON TURNED MY KNOB & TRY TO PUSH IN MY DOOR, I YELLED OUT HEY HEY HEY, THE PERSON RAN OFF!!! THEN A RANDOM WOMAN KNOCKED AT MY DOOR NEW YRS DAY AT 9PM STATING HER HUSBAND WAS SHOT & KILLED CAN I HELP HER???? I TOLD HER TO GET THE HELL AWAY FROM MY DOOR!!!!!! THE MANAGEMENT TEAM HAS STATED THEY CANT HELP ME WITH THESE ISSUES JUST CALL THE COPS....THERE IS LOT MORE TO THIS STORY ,HOWEVER, I WILL NOT GO INTO TO MUCH MORE DETAILS....JUST TO LET YOU KNOW DO NOT MOVE INTO THIS COMPLEX......I AM NOW STUCK INTO THIS DAMN LEASE W/UNPROFESSIONAL STAFF!!!!

art12345

Resident • 2012

2/11/2012

Commendations For A Great Service Manager

Just a short missive pointing out how capable and sincere our Service Manager Christopher Carro is to all tenants here at Mercer Apartments. Rather than hearing the usual complaints, it is very pleasurable to hear how pleased the tenants are with him. This is a great reflection on you and your organization. Having been Vice President of a major corporation I can understand how pleased you must be to have someone like Chris working for you. I tip my hat to you. Tenant Arthur J. Brenner Apt A417

dreaded_experience

Resident • 2010 - 2011

1/11/2012

Gag Me!

Worse experiences ever! No parking (for the entire first floor and street parking has street sweeping twice a week, so be prepared to get lots of tickets if you forget to move your car) Dirty hallways Flooding from above Mold in the walls Cockroaches everywhere (little brown ones that run across your keyboard and your food and your bed at night) Nonexistent management Unlocked security gates Dirty laundry rooms Dog poop everywhere. Other than that, it was great!

shamanul

Resident • 2010 - 2012

1/11/2012

My experience with Mercer

Maybe i'm the lucky one but i got good service from the girls at the office. Same thing about the guys in maintenance. I never had a problem with them and i think after 2 years i can say that its a great place to live in.

vk39221

Resident • 2011

12/10/2011

Horrible place to live. BEWARE of BED BUGS!!

You loose your piece. You don't sleep in the nights. Bed Bugs. Leasing office people are rude unprofessional.

anonymous

Resident • 2010 - 2011

11/30/2011

Disgusting Place

Let me tell you about Experiencing The Mercer. I did for a year, and it was terrible. The staff won't ever pick up the phone and they always have the door locked at the office and won't come to the door (Be back in 30 minutes it says but they will not). I don't believe all three people went out to show apartments at the same time. The halls smell like garbage and feces with NO ventilation. The carpet is so dirty it is black in places in the halls and the walls are mucous green. There is piss urine stains on the wall and smeared dried FECES on the walls in the stairwell that is located second to last northwesterly stairwell of building E. Yes, it was like that for a year. The washing machines are constantly broken with doors ripped hanging off and sewer gas coming out of the overflow drain in the laundry room of the same building. The parking gate is constantly clacking really loud every time a cars rolls through it. The gates pedestrian gates are never locked. There is roaches - and I mean BAD. The windows suck and rattle and don't seal. Water pressure is… See More>

anonymous

Resident • 2011

11/7/2011

Arrogant front office girl

The front office girl doesn't show the basic manners. i think her name is esia/vesia something. if you see some one arrogant in the office then it should be definitely her. She thinks that she is the daughter of the US President. she is very uncivilized & uncultured girl. i think the management hasn't done even a basic interview before appointing her. if she is continuing here for a few more months the bussiness is going to be ruined.

anonymous

Resident • 2011

10/29/2011

Management won't talk nicely

Management (3 Ladies). Only Deborah is a nice lady. Remainig 2 won't talk nice. Both think they are paying rent and we are staying in Mercer because of their kind. Both ladies has to learn how to talk to customer. Please don't move to Mercer apartment.

anonymous

Resident • 2011

10/13/2011

Bed bug beware!!!! Not Much !!!Not a safe place

Apartment is having more bed bugs. you will ask to pay huge money for remove the bed bugs. Very old apartment.

anonymous

Resident • 2010 - 2011

9/12/2011

Don't live here

Office staff takes care of nothing. This is the worst building we have ever lived in. It would take way too long to express all the issues. Save yourself the trouble and don't even bother looking.

anonymous

Resident • 2009 - 2011

8/25/2011

WATER LEAKS PROBLEMS DAILY- WORST PLACE IN 91367

THE MERCER HAS A SLOGAN "EXPERIENCE THE MERCER", BUT YOU REALLY WOULD NOT WANT TO EXPERIENCE THE MERCER BEAUASE IT HAS BEEN AN EXTREMELY UNPLEASANT EXPERIENCE. THEY HAVE CONTINUING WATER LEAK PROBLEMS, BROKEN PIPES, OVERFLOWING SHOWERS FLOODING THE UNITS UNDER THEM, BROKEN WATER HEATERS OVERFLOWING, WATER, WATER COMING IN EVERYWHERE. THIS COMPLEX ALSO HAS A BAD ROACH PROBLEM THAT NEVER GOES AWAY.

antipete

Resident • 2009 - 2011

8/20/2011

very nice place to live

I have to admit that the maintenance guys are right there when you need em, the office staff is proffessional and overall I havent even seen a tenant raise his voice outside of their own homes. The amenities are very good and the rent is reasonable for this area of the valley. Central air, large balconies..... what's not to like?

anonymous

Resident • 2007

4/16/2011

Please don't ever move here!!!!

This is by far the worst place I've ever lived! I get chills even thinking back about living here or even just passing by! I've never seen so many roaches in my entire life!!! It's unbelievable.... Words could never describe how bad it really is! I also had my first haunted experience in and around the elevator here! :( just stay far away from this place... It's bad news!

anonymous

Resident • 2010 - 2011

4/3/2011

Experience Mercer = Wasted Experience

This complex is by far the worst I ve ever had the misfortune of encountering. Management is not knowledgeable; to be honest they are completely incompetent, a class of 4th graders would do a better job. Many of the advertised features are actually available. Maintenance is practically non-existent. You have to track someone down to have an issue looked at and there is a high likelihood that once the technician leaves because needs tools or a replacement part he will not return to complete the job. If safety is a concern of yours then The Mercer will disappoint. Only one gate locks and it is usually broken which makes the complex completely open to any and all visitors. If you visit the Mercer for a tour, take note of the BBQ grills, most are broken and have been the entire year that I have lived here. Also take a look at the gutters, their repair duct tape some plastic on them so the water funnels somewhere else, yet another feature that has not been addressed. While touring the complex make sure you point out the animal waste that… See More>

babyboom223

Resident • 2009 - 2010

2/23/2011

Live at Mercer at your own risk.

Mercer does not provide basic living conditions. You do not have to take it. Let the headquarters know in whiting and by calling them http://experiencesequoia.com/ and don t be afraid to talk to an attorney. We got out of a 12 month lease with our deposit back.

anonymous

Resident • 2010 - 2011

2/5/2011

OH GOSHHHHH...ITS A HELL

MY lifes biggest mistake is joining in this apt.Don't even think to step into this apt.THis hell filled with physic people including staff and tenets.....I am living in a apt where the surrounded people creates a noise like anything and that is like a i am living in mental hospital...i complained about this problem in the leasing office 30 times...but no use....THIS IS NOTHING BUT A HELL....all the other reviews are 100% true...if you join as a tenet means your ready to pay for torturous and sleep less nights and piece less mornings....ALL THE BEST

anonymous

Resident • 2010 - 2011

1/16/2011

scummy place shady mgt`

first of all, you can only get internet and tv from direct tv (monopoly). they add on some bullcrap fees to your rent. we've called the cops 3 times and the "courtesy" patrol about 100 times on our neighbors who scream and wrestle and play video games untill 5am 7 days a week (our neighbors below us think its us and complain about us, mgt has threatend to evict us lol) we had ROACHES for 6 weeks! mgt didnt really care, we had our entire kitchen in bags in our living room for 4 weeks. we were about to move when the problem was finally resolved. no reinbursment, they dont care.still see roaches around the property. hallways smell like rotten indian food (all the time) elevators barely move and have expired certification. windows and sliding door arent sealed pool sucks cheapest rent around but others are starting to be competitve waiting for lease to expire

anonymous

Resident • 2008 - 2010

12/20/2010

Worst office staff

The apartment house is full of bugs and roaches. The office staff never pick up calls or return calls. Very rude behavior. I would not recommend anyone to this apartment house.

anonymous

Resident • 2010

10/1/2010

ROACHES, SMELLY, MANAGEMENT AWFUL

DO NOT MOVE INTO THIS APARTMENT COMPLEX! 1. HALLWAYS SMELL LIKE TRASH BECAUSE OF TRASH CHUTE 2. ROACHES OUTSIDE EVERYWHERE AND INSIDE THE APTS 3. ONLY ALLOW "CONSOLIDATED" FOR CABLE WHICH IS DIRECT TV, THEY LIE AND SAY OTHERS ARE WELCOME BUT YOU CALL AROUND AND NO ONE WILL SERVICE THE AREA BECAUSE THEY CUT THE LINES OF SERVICE TO OTHER COMPANIES! 4. MANAGEMENT IS INVISIBLE 5. IF SOMETHINGS BROKE TO BAD. IVE LIVED HERE 3 MONTHS. THEY NEVER DID A WALK THROUGH. YOU NEED TO CALL SEVERAL TIMES WHEN SOMETHING DOESNT WORK. HORRIBLE HORRIBLE HORRIBLE

Floor Plans & Pricing

All (4)
Studio (1)
1 Bed (1)
2 Beds (1)
3 Beds (1)

Studio

Muscato

Studio, 1 Bath | 800 sq. ft.

$2,170 - $3,496

1 Available Unit

See Floor Plan Details

1 Bedroom

Riesling Chardonnay

1 Bed, 1 Bath | 800 sq. ft.

$1,897 - $3,924

5 Available Units

See Floor Plan Details

2 Bedrooms

Syrah Chianti Pinot

2 Beds, 2 Baths | 950 - 1,150 sq. ft.

$2,669 - $4,819

5 Available Units

See Floor Plan Details

3 Bedrooms

Merlot

3 Beds, 2 Baths | 1,125 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Review Ratings

Noise

4.2

Grounds

4.3

Safety

4.1

Office Staff

4.4

Maintenance

4.3

Neighborhood

4.7

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

Number of reviews in the past 365 days

Manager’s Review Engagement

A+

Percentage of reviews responded to

97.14%

Manager’s Review Reply Time

A+

Average time to respond to reviews

0.86 days

View Community Timeline

Features & Amenities

Laundry

Laundry On-Site
Washer/Dryer

Parking

Covered Parking
Electric Vehicle Charging Stations
Off Street Parking Available

Pets

Dogs Allowed
Cats Allowed

Other

BBQ Area with Gas Grills
Balcony
Basketball Court
Bright Open Floor Plan
Carpet
Clubhouse
Convenient Access to I-101
Courtyard View
Disposal
Dog Park
Electric Range
Elevator
Energy Efficient Kitchens
Fitness Center
Fountain
Gated Access
High-Speed Internet
Kitchen Pantries
Microwave
Mirrored Wardrobe Doors
Night Patrol
On-Site Maintenance
On-Site Management
Package Receiving Service
Pickle Ball Court
Plank Flooring
Playground
Pool
Premium Appliances
Premium Cabinetry and Countertops
Private Entry
Short Term Lease Available
Short Term and Corporate Leases Available
Smooth Ceiling
Spa
Storage
Tennis Court
Vinyl Flooring
Walk In Closets

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Leasing

LIMITED-TIME OFFER: RECEIVE ONE MONTH FREE, WHEN YOU APPLY TODAY! Welcome to The Reserve at Warner Center Apartments in Woodland Hills, CA. Fall in love with our newly renovated homes that offer spacious studio, one, two, and three-bedroom floor plan options. Our upscale apartments feature carpeting, hardwood floors, and mirrored closet doors. Not only will you experience luxury inside your beautifully designed apartment home, but also throughout our pet-friendly community. As a resident of our luxury apartments in Woodland Hills, you'll enjoy access to our amenities, including a resort-style pool, hot tub, 8 built-in gas BBQ grills, a dog park, and a well-manicured picnic area. Situated near the 101 freeway, our Woodland Hills luxury apartments provide easy access to your weekday commutes and weekend outings. We are also conveniently located near Woodland Hills Recreation Center, Westfield Promenade, The Village, and some of the best shopping and dining in Warner Center. At our luxury apartments for rent in Woodland Hills, CA, the spectacular amenities, beautiful community, and ideal location will be met by our helpful team, ensuring your apartment living experience is unparalleled to any other. Contact us today to speak with one of our leasing specialists and discover your new home at The Reserve at Warner Center. Quality Apartment Living in Woodland Hills, CA at it's best! Short and Long Term Corporate Leases Available!

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Office Hours

Sunday: Closed
Monday - Tuesday: 09:00 AM - 05:00 PM
Wednesday - Thursday: 09:00 AM - 07:00 PM
Friday - Saturday: 09:00 AM - 05:00 PM

This community is managed by

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Questions & Answers (0)

Frequently Asked

How is The Reserve at Warner Center Rated?

Based on 1862 number of votes by renters, The Reserve at Warner Center is currently rated 3.9 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Reserve at Warner Center?

The Reserve at Warner Center is rated 4.3/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.

How effective was the maintenance team when resolving your problem?

The Reserve at Warner Center is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.

What are noise levels like at The Reserve at Warner Center?

The Reserve at Warner Center is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.

How safe is The Reserve at Warner Center?

The Reserve at Warner Center is rated 4.1/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.

How satisfied are residents with the neighborhood?

The Reserve at Warner Center is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at The Reserve at Warner Center?

The Reserve at Warner Center is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.

How often does management engage with reviews?

Managers have responded to 97.1429% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 0.86 days to their community reviews in the past year.

Who manages The Reserve at Warner Center?

Jones & Jones Communities

What is the pet policy at The Reserve at Warner Center?

Dogs Allowed

Cats Allowed

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 2 Baths

3 Beds, 2 Baths

Studio, 1 Bath

What is the move-in special?

ApplyÃ‚Â to select apartments and receive one month FREE on a 12-month lease. Pricing reflects a $100 monthly rent credit on select apartments. Offer valid on approved credit only.

Contact Property

The Reserve at Warner Center

The Reserve at Warner Center is a 800 - 1,150 sq. ft. apartment in Woodland Hills in zip code 91367. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,897 - $4,819. Nearby cities include Warner Center, Winnetka, Canoga Park, Tarzana, Hidden Hills, Reseda, West Hills, Encino, Calabasas, Chatsworth, Northridge, Lake Balboa, and Porter Ranch.

The Reserve at Warner Center

Move-In Specials

Reviews

Floor Plans & Pricing

Studio

1 Bedroom

2 Bedrooms

3 Bedrooms

epIQ Ratings

epIQ Report Card

Features & Amenities

Leasing

Office Hours

Jones & Jones Communities

Questions & Answers (0)

Frequently Asked

Contact Property

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