MAA Pleasant Hill

. #10 . #270

Award Winner

MAA Pleasant Hill

2500 Pleasant Hill Road, Duluth, GA 30096

3.8

(715 Reviews)

$1,328 - $3,803/mo

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Move-In Specials

Lease now for one month free! Certain exclusions may apply.

Reviews

3.8 rating

715 total reviews

(

582 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Cleanliness (6)

Community (198)

Grounds (40)

Maintenance (154)

Noise (16)

Office (195)

Rent (80)

Security (28)

Signage (2)

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Review Rating

Current Resident 528561

Verified Resident • 2018

4.2

8/17/2018

The office staff was very communicative and friendly, but now always knowledgeable of what was offered in the rooms. We were originally promised renovated appliances, but did not receive them. Later found out that it would cost an additional $60/month to have the new appliances. I was fine with this, since then I knew I was not paying for new appliances (and always had the option to upgrade if I wished). Our move-in date was pushed several days because the apartment was not ready. They replaced the carpet, which was nice, but nothing else looked like it was cleaned. We had to spend several days cleaning the kitchen and bathrooms ourselves, and still have cockroaches all throughout the kitchen. Overall, the apartment is still plenty spacious and comfortable (once cleaned). Neighbors all seem friendly.

Current Resident 527845

Verified Resident • 2018

4.0

8/15/2018

It is cool I'm just not satisfied with condition of apartment and the length of time maintained takes to address the issues i found when moving in . The Community and staff is wonderful just wish my apartment would've been cleaner

Property Manager Response

8/17/2018

Thank you for making us aware of your dissatisfaction with the condition of your new apartment. Our staff is determined to provide and maintain pleasant, attractive homes for all our valued residents, and your feedback tells us that we may have fallen short of your needs and expectations as of late. Please accept our apologies and allow us to make this right; you can contact us directly at866-620-1130.

Current Resident 525537

Verified Resident • 2018 - 2019

4.8

1/31/2019

One of the most comfortable and reliable apartment I ever stay. Staffs are all friendly and nice. Community is clean and quiet. Whenever I have an issue or problem, the staff resolves right then. I can trust staff here and feeling safe.

Property Manager Response

8/14/2018

Colonial Grand at Pleasant Hill offers a desirable combination of a professional staff, superior service, and a friendly environment. It is great to know that you are enjoying your home and everything about it! Your suggestion has been noted and will be discussed internally to determine the best option to better satisfy you. Thank you for your encouragement!

Current Resident 521165

Verified Resident • 2018

5.0

8/1/2018

We have had a great move-in experience so far! The apartment looks great. The office team has been quick to answer any questions we might have, and the maintence crew came and fixed any issues we have had extremely quickly.

Property Manager Response

8/7/2018

Welcome to Colonial Grand at Pleasant Hill! It's great to know that you love your new apartment home and have had nothing but positive experiences with our staff. Thank you so much for your five-star review. Enjoy your new home!

Current Resident 494827

Verified Resident • 2018 - 2019

4.0

8/18/2019

A quiet community ....no outrageous noise or obnoxious people ....kid friendly community..... close to 85 quick way to get close to the city ....surrounded by many eateries .....dealerships .....parks ...etc.....

Property Manager Response

7/28/2018

Thanks for providing this positive feedback for Colonial Grand at Pleasant Hill. We love hearing how our responsive maintenance team promptly addressed the issue in your apartment. We're all looking forward toexceeding your expectations as our resident. Please feel free to reach out if there's anything that would make your experience worthy of all 5 stars.

Current Resident 510086

Verified Resident • 2018

3.7

7/7/2018

Since I received the keys to the apartment everything has been a problem, the vendor offered me some remodeled kitchen and bathroom butts and when they gave us the apartment it was nothing like that, it has old and peeled tops but we were told that if we wanted the tops that they had offered us we should pay more. From the first day, the kitchen drawers were dismantled, the air conditioning does not cool, the ice machine does not work, the tap drips and we still hope they fix it

Property Manager Response

7/10/2018

We are so sorry to hear you are unhappy with your new apartment. We strive to create a top-quality living environment for our residents, and our team is constantly working to improve the services we provide. Please give us the chance to learn from this mistake and make things right. Contact us at 866-620-1130 at your earliest convenience, or visit the leasing office.

Current Resident 96564

Verified Resident • 2017 - 2018

4.8

6/18/2018

It's splendid!!!! I love the area and the convenience of the location. Everything is so near by I don't need to travel far to find the things I need. The community is wonderful and the staff are wonderful!!!

Property Manager Response

6/21/2018

We loved reading your "splendid" feedback about Colonial Grand at Pleasant Hill. It's good to hear that you find our community a wonderful place and you enjoy the superior service of our team. And you, certainly, can't beat a convenient location!

Current Resident 500340

Verified Resident • 2015 - 2018

3.0

6/14/2018

When I contracted. I used be by on lline. I couldn`t remember where it is. I moved this unit in. I couldn`t check any condition because I lived far away. I just belived leasing office. However I realized that had to check move in before.

Property Manager Response

6/18/2018

Thank you for sharing your feedback with us. We are curious to know more details about the situation you described and see how we can clear up any confusion. Please call us at 866-620-1130 or stop by the leasing office when you get a chance!

Current Resident 499677

Verified Resident • 2018

3.5

6/13/2018

So far so good, I had to call maintenance every week since June 1st. Overall everything has been great, much better community than my last apartment home. Much better features and the appliances were new and clean.

Property Manager Response

6/18/2018

We are glad to hear that things are going well so far and that you're enjoying the community and amenities. We're sorry to hear that you have had to regularly call maintenance. We are eager to understand your maintenance needs so that we can resolve them as soon as possible. Please stop by our leasing office or call us at 866-620-1130.

Current Resident 497660

Verified Resident • 2018

4.8

6/8/2018

So far so good i live the amenities, great sized bath tubs and 24/7 pool. Playground and tennis court a plus as well. Washer and dryer also is provided which is a life saver. Honestly happy with the complex

Property Manager Response

6/12/2018

We're glad to know that you're happy here at Colonial Grand at Pleasant Hill. The pool, tennis courts, and in-home washer and dryer are a few of the things we offer that make our community desirable. Thank you for sharing your appreciation!

Current Resident 496666

Verified Resident • 2018

5.0

6/6/2018

I really liked the gated aspect of the community. It made me feel safer moving there as a single woman. The people were very easy to work with in the office and were able to move me in relatively quickly.

Property Manager Response

6/10/2018

We appreciate your five-star review about Colonial Grand at Pleasant Hill. We're glad you feel safe in our quiet community and that our team helped make your move-in seamless. Welcome!

Current Resident 493882

Verified Resident • 2018

2.7

5/31/2018

I did not I did not have a good movie experience my sales rep was not aware of all of the apartment policies and procedures and therefore did not give the best advice or information....................

Property Manager Response

6/4/2018

We appreciate your honest feedback about your experience here. We do our best to ensure our residents have a full understanding of the amenities, facilities, policies, and services available prior to move-in, but it seems there may have been a lack of communication during your move in. Please accept our apology and contact the leasing office or call 866-620-1130, so that we can ensure you have and fully understand all pertinent information.

Current Resident 491931

Verified Resident • 2018

4.5

5/24/2018

I was referred to the Colonial Grande at Pleasant Hill by another apartment complex. When I got here I was met by Leonard. He was so warm and welcomeing, made me feel right at home. The price was right for my budget and then it was a wrap. The grounds are nicely kept is beautifully landscaped and it just meets all my needs for right now.

Property Manager Response

5/31/2018

Thank you for your excellent review for Colonial Grand at Pleasant Hill! Our staff works hard to deliver superior service and value for our residents each day, and Leonard in particular excels at putting residents at ease from their very first interaction with him. We're so glad that he was able to make your move a stress-free experience, and that you've been enjoying our superior value and picturesque landscaping ever since! Thank you for your appreciation.

Current Resident 490133

Verified Resident • 2018

3.8

5/20/2018

It's ok friendly employes apartments wasn't cleaned hallways filthy but the Landscpacing is great who ever is supposed to keep the trash out of the parking lot needs improvement friendly staff carpet needs cleaning better and better the vents inside the apartments needs cleaning

Property Manager Response

5/22/2018

We appreciate your positive comments about our friendly staff. We strive to provide clean, inviting living spaces for all our residents, and we are disappointed to hear if this has not been your experience. As we discuss your comments, please let us know if you have any further details or concerns by calling 866-620-1130 or visiting the leasing office.

Current Resident 483982

Verified Resident • 2018

5.0

5/6/2018

Great place to live. Moderate traffic, convenient to shopping and food. Professional staff. Would recommend to others. All work orders completed in a timely fashion without followup. Awesome experience.

Property Manager Response

5/8/2018

Thank you for your fantastic review and recommendation of Colonial Grand at Pleasant Hill! Our top-notch team members work hard to make sure our community offers you the best all-around choice to live life your way. Thank you for making us your home. We appreciate you taking the time to share your favorable comments on our easy accessibility, professional staff, and prompt maintenance.

Current Resident 260049

Verified Resident • 2017 - 2018

5.0

5/2/2018

I love this community. Never had an issue with the apartment, and management does an amazing job. I feel safe and my neighbors are quiet and nice. The maintenance crew works hard and always does a great job.

Property Manager Response

5/8/2018

Thank you for your delightful five-star review! Here at Colonial Grand at Pleasant Hill, our hard-working staff aims to go above and beyond to ensure your comfort. Hearing how much you enjoy your quiet, safe home and our team's first-rate service is extremely validating, and it's such a honor to be able to provide you with the superior living experience you deserve.

Current Resident 473196

Verified Resident • 2017 - 2018

4.3

4/6/2018

The people who work for the apartment are very kind. I am highly satisfied with their service. However there were some uncomfortable situations. For instance water shutoff happens too often. It always bothers me when I have to leave for work.

Property Manager Response

4/10/2018

Resident satisfaction is our top priority at Colonial Grand at Pleasant Hill and we love seeing your 5-star review. We'd love to keep up the good work so we'll keep timing in mind when maintenance projects occur to lessen the inconvenience to you. Thanks for sharing your thoughts.

Current Resident 472283

Verified Resident • 2018

4.3

4/12/2018

For me everything was perfect, the only thing that I did not like was that when I saw the other apartment that they showed me, it had light in room four and in the living room, and it had no other structure without lamp or anything,but for everything else everything perfect

Property Manager Response

4/6/2018

Thank you so much for your five-star review of Colonial Grand at Pleasant Hill. We are so flattered by your many compliments of our community. Your loyalty is appreciated!

Current Resident 463841

Verified Resident • 2018

4.2

3/12/2018

Moving in was pretty simple so far I have only been here for about two weeks and the neighborhood (well at least my building) is pretty quiet. Who would have known there were Apartments hiding here in the cut.

Ntoto

Resident • 2016 - 2018

3.3

3/11/2018

Firstly I am give props to maintenence crew. They are helpful, efficient and professional. Now let's talk about the leasing and sales. I lived there for 2 years 2 months. Previous occupants of first apartment obviously had some beef with someone who visited my apartment at 2am. So I decided I needed to transfer asap cos I wasn't gonna wait for more late night visits. Leasing office and property manager in particular completely unhelpful and unsympathetic. Even though I was happy to pay extra to move asap. Got my bill wrong which I caught thankfully. After 2 years decided I needed to get out of here. Wanted to transfer to sister property Preston. Got my docs all in. Then they take best part of month to actually process it. Unfortunately the sales clones all follow the lead of the property manager who actually has a much empathy as an alien. Between their incompetence and the incompetence of Preston decided MAA properties are waste of my time and moved elsewhere. Not recommended unless if living on Pleasant Hill Rd location is everything to you. General cons: Not safe. Gates hardly ever work and even if they do remain open overnight. Lots of gate crashers. Dumpster always overfill and filthy. Unresponsive front office. Property manager doesn't give a s** about residents - sure didn't care about my safety. Pros Location. Maintenence crew - reason I stuck around otherwise would have been gone

Property Manager Response

3/14/2018

Thank you for your detailed review. We're glad that maintenance made such a memorable difference in your experience. Our top priority is resident satisfaction and we strive to achieve this each day through quality service and positive relationships. That being said, we are concerned about the issues you described because they are not reflective of the high standards we have for our community. Please accept our apologies for any inconvenience you have endured with the gate and less than warm interactions with members of our team. We would appreciate the opportunity to discuss the matter with you further. Please contact us at 866-620-1130 so we can make things right.

Current Resident 461103

Verified Resident • 2015 - 2018

4.7

3/6/2018

Pleasant community with all amenities required Service is very satisfactory The only drawback being that there are pests everywhere. It would be great of corridor thrash pick up is arranged on a weekly basis.

Property Manager Response

3/12/2018

Thank you for your feedback. Were so sorry to hear about the issues you've been having with pests. The comfort and safety of our residents is our number one goal, and we appreciate when members of our community bring problems like this to our attention. Rest assured our team is working quickly to resolve the issue. For more information, please contact the leasing office or call us at 866-620-1130.

Current Resident 460216

Verified Resident • 2018

4.8

3/4/2018

The management staff has communicated and addressed our concerns as they were notified in a timely fashion, which was of paramount importance to us! We would and have recommended this complex to a,few of our family members already. Though we haven't lived here long, we feel comfortable so far

Property Manager Response

3/7/2018

Thanks so much for your five-star review about Colonial Grand at Pleasant Hill. We're glad that your family enjoys our community and the first-rate service provided by our office and maintenance teams. Thanks for your recommendation.

Current Resident 458619

Verified Resident • 2017 - 2019

3.8

1/2/2019

The gates could use some work, but other than that the community us friendly, and pleasant as well as quiet to be around. The gym could also use some work as far as new equipment, and possibly free weights to better workouts

Property Manager Response

3/7/2018

We love seeing 5-star reviews for Colonial Grand at Pleasant Hill! Your shout out for Mr. Leonard and Ms. Mia made us smile. Our team truly goes above and beyond to provide an exceptional living experience so we will look into your suggestions for our community. Thank you for taking time to share your thoughts with us.

Current Resident 458434

Verified Resident • 2017 - 2018

2.8

2/28/2018

Location is perfect; close to work and good grocery stores. However, apartment is too old, and I think management company focuses on improving good looking not on quaility of community. Nee to focus on security too.

Property Manager Response

3/7/2018

We truly value your feedback. Thanks for sharing your satisfaction with our great location, as well as your suggestions for improving our security measures and the quality of our facilities. We'd like to learn more details about your experience, so we hope you'll connect with us in the leasing office or by calling 866-620-1130. Thanks in advance for allowing us to help improve your living experience in our community.

Current Resident 455986

Verified Resident • 2017 - 2018

5.0

2/21/2018

Great community. Wonderful staff. Everything done in a timely manner when asked. Service requests always are done within a timely manner. All staff are accommodating and friendly. All issues with the grounds or common areas are always taken care of promptly.

Property Manager Response

2/23/2018

We are thrilled to hear of the prompt and friendly service you have consistently received from our team at Colonial Grand at Pleasant Hill! Thanks so much for your outstanding review!

Floor Plans & Pricing

All (4)
1 Bed (2)
2 Beds (1)
3 Beds (1)

1 Bedroom

15 Available Units

1 Bed, 1 Bath | 618 - 718 sq. ft.

$1,328 - $2,118

See Floor Plan Details

3 Available Units

1 Bed, 1 Bath | 826 sq. ft.

$1,383 - $2,138

See Floor Plan Details

2 Bedrooms

B4R-B4S

14 Available Units

2 Beds, 2 Baths | 1,174 - 1,292 sq. ft.

$1,578 - $2,688

See Floor Plan Details

3 Bedrooms

3 Available Units

3 Beds, 2 Baths | 1,311 sq. ft.

$1,788 - $3,803

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

A-

Review Ratings (from 30 reviews)

Noise

4.0

Grounds

3.9

Safety

3.8

Office Staff

4.4

Maintenance

4.4

Neighborhood

4.5

Survey Scores N/A

Review Count

A-

Number of reviews in the past 365 days

Manager’s Review Engagement

Percentage of reviews responded to

90.00%

Manager’s Review Reply Time

Average time to respond to reviews

19.3 days

Features & Amenities

Laundry

Washer/Dryer

Parking

Garage Lot
Surface Lot
Garage
Guest Parking
Yard

Pets

Cats Allowed
Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
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More Info
Dogs Allowed
Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
Less Info
More Info

Other

24-Hour Emergency Maintenance
Additional Storage
Air Conditioning
BBQ and Picnic Area
BBQ and Picnic Areas
Bike Racks
Cat Friendly
Clubhouse
Coffee Bar
Community Center
Community-wide Wi-Fi
Convenient to Shopping
Courtyard with Fireplace
Dishwasher
Fitness Center
Gated Access
Gated Community
Grilling Area
Interior Mailroom
Large Dog Friendly
On-Site Maintenance
On-Site Management
On-site Courtesy Officer
Outdoor Fireplace
Package Receiving Service
Pest Control Service
Pet Friendly Community with No Breed Restrictions
Pickle Ball Court
Playground
Pool
Preferred Employee Discount
Storage Space
Sundeck
Tennis Court
WiFi in Common Areas

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Leasing

TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find relaxed living with first-class comforts at MAA Pleasant Hill in Duluth, GA. Our one-, two-, and three-bedroom apartment homes feature garden tubs, spacious roommate-style floor plans, and 9-foot ceilings in select homes. This pet-friendly community boasts resort-style amenities, including swimming pools with Wi-Fi hotspots, a cardio and strength training center, and three tennis courts. Entertain by the pool in our grilling area, or relax in front of the fireplace. Our community is a short drive from shopping, dining, and entertainment options at Gwinnett Place Mall, Whole Foods Market, Hmart, and more.

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Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

(470) 931-4147

This community is managed by

MAA

Communities

298

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Questions & Answers (0)

Frequently Asked

How is MAA Pleasant Hill Rated?

Based on 715 number of votes by renters, MAA Pleasant Hill is currently rated 3.8 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at MAA Pleasant Hill?

MAA Pleasant Hill is rated 3.9 out of 5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.

How effective was the maintenance team when resolving your problem?

MAA Pleasant Hill is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.

What are noise levels like at MAA Pleasant Hill?

MAA Pleasant Hill is rated 4 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.

How safe is MAA Pleasant Hill?

MAA Pleasant Hill is rated 3.8 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.

How satisfied are residents with the neighborhood?

MAA Pleasant Hill is rated 4.5 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at MAA Pleasant Hill?

MAA Pleasant Hill is rated 4.4 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.

How often does management engage with reviews?

Managers have responded to 90% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 19.3 days to their community reviews in the past year.

Who manages MAA Pleasant Hill?

MAA

What is the pet policy at MAA Pleasant Hill?

Cats Allowed

Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.

Pet Limit: 2

Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.

Dogs Allowed

Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.

Pet Limit: 2

Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 2 Baths

3 Beds, 2 Baths

What is the move-in special?

Lease now for one month free! Certain exclusions may apply.