Kapolei Lofts

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Kapolei Lofts

761 Wakea Street, Kapolei, HI 96707

4.2

(356 Reviews)

Reviews

4.2 rating

356 total reviews

(

341 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Amenities (73)

Cleanliness (11)

Costs (7)

Maintenance (71)

Noise (24)

Pet (23)

Safety (17)

Staff (102)

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Review Rating

Current Resident 576953

Verified Resident • 2018 - 2019

2.5

9/9/2019

3rd floor unit above me very noisy. Neighbor pup left on balcony always barking when someone passes by. Inconsiderate neighbors that party till 5am. Surface parking should be free like mainland complexes. Prices really high.

Property Manager Response

1/13/2019

Thank you for your feedback. Our goal is to present a positive, professional image at all times. We strive to deliver a consistently positive experience. Please reach out to me to address your parking concern, you can reach me at 808-200-1900 ext 1893. Thank You, Todd H.

Current Resident 574572

Verified Resident • 2018 - 2019

3.8

1/29/2019

Office staff - Takes a long time to get responses to telephone messages and emails as well as follow up on promises. Shifting the response from worker to worker doesnt help with communication. Better to go to the office where service is excellent with lots of offers of assistance, friendly greetings, coffee, etc.

Property Manager Response

1/13/2019

Here at Kapolei Lofts, we love our pets. That being said, residents are required to act in accordance to community rules. All pets need to be on leashes and residents must clean up after their pets. We expect residences to abide by these rules in order to remain courteous to other residents. If you have a specific concern regarding pets, please contact us at 808-200-1900 ext 1893. Thank you! Todd H.

Current Resident 571436

Verified Resident • 2018

5.0

11/15/2018

The leasing agents were great and easy to work wirh. The application and holding process was super easy too. Move in was great, the place was clean, and they had a representative there just in case there were any issues. All in all great apartments, great staff, and great community.

Property Manager Response

1/13/2019

Thank you for your 5 Star rating! We always enjoy seeing you strolling along the property! Having so many longtime residents like you is what makes Kapolei Lofts so special!

Current Resident 570873

Verified Resident • 2017 - 2019

1.8

2/1/2019

WORST PLACE EVER. Kapolei lofts was a good place until Greystar took over. TODD is the most unprofessional person I have ever met in my life. Says that things around the complex arent his problem and hangs up on residents. The apartments are COVERED with roaches. The property is covered with dog ---- and trash because Greystar is so cheap they fired the landscaping crew! Parking stalls are given away to multiple people at a time so even though you pay rent and parking, if someone beats you to YOUR assigned spot first your ---- out of luck and TODD will tell you its not his problem and then hang up on you. Rent and utilities change every month making no sense, constantly gouging people for their money. Todd needs to be fired, and new office staff who are actually trained to work for the company and know what theyre doing need to step in. Greystar has brought this place to ----, just like they did at kapilina beach homes in Ewa beach. Since Greystar took over in summer of 2018, our entire building has moved out due to all of these issues (we were all good friends and talked it all over!) there are only 3 residents left in that building one of which is just renting and doesnt even actually have a lease and is out in a couple months. I see people loading moving trucks every week. Youre pushing people out and your company will be left in shambles. Good luck. By the way, were a military family, and if this is how you take care of and treat those who sacrifice their lives for you, youre a damn shame and a disgrace. P.s. FIRE TODD!!!!

Property Manager Response

1/13/2019

Thank you for sharing your concern. Our residents come first to us, so we would like to resolve this situation to the best of our abilities. In order to address your specific needs, please contact me at 800-200-1900 ext 1893. I look forward to speaking to you and coming up with a solution. Thank you, Todd H.

Current Resident 566117

Verified Resident • 2017 - 2019

3.8

8/21/2019

This is a nice community. The Exterior repairs and updates take longer than necessary, Otherwise it is a great place to live. The neighbors are friendly. The location, the convenience and the community is wonderful.

Property Manager Response

1/13/2019

Thank you for your 5 Star rating! We always enjoy seeing you strolling along the property! Having so many longtime residents like you is what makes Kapolei Lofts so special!

Current Resident 562916

Verified Resident • 2017 - 2019

3.2

3/19/2019

At times it is like talking into a void, beautiful location however. Plants in front are mostly dead or weeds. Sigh. Staff are very nice when I can find them. Building is settling and there are cracks and the windows are a challenge sometimes to open and close. Pool is very crowded on weekends, but during the week it is really relaxing. Nice mix of people live here.

Property Manager Response

1/13/2019

Thank you for your feedback. We want residences to take pride in their community and the surrounding area. We love our amenities and pool area. We want all residents to be able to use the pool and enjoy it. Please fee free to reach out to me at 808-200-1900 ext 1893. Thank you, Todd H.

Current Resident 561508

Verified Resident • 2017 - 2018

2.7

10/24/2018

For the price that you pay you would at least expect the staff to be friendly and professional. Half of them walk around in unkept clothes. And when you go in the leasing office for help they always have smart remarks or an attitude about doing their job. ( Im sorry no one forced you to work here if you dont like youre job find a new one )

Property Manager Response

1/13/2019

Thank you for your feedback. Our goal is to present a positive, professional image at all times. We strive to deliver a consistently positive experience. We sincerely apologize if we have failed to meet these expectations. We would like to address your specific concerns and strongly encourage you to contact us at 808-200-1900 ext 1893. I look forward to speaking with you soon. Todd H.

Current Resident 553133

Verified Resident • 2018 - 2019

3.8

3/4/2019

The staff are responsive when going into the office. Although, they are clearly overwhelmed at times. They aren't always responsive on the phone, it has taken residents days of calling to reach someone. The answering service offsite is pretty useless, as they can only book appointments to view apartments. They should be able to support the office at Kapolei Lofts, with the phobe call volume.

Property Manager Response

1/13/2019

Thank you for taking the time to write a review. We understand that each person has a different living experience at __________ and we appreciate the constructive feedback. We take your evaluation seriously and we would welcome the chance to speak to you about how we can improve your experience. Please contact me at 808-200-1900 ex 1893 at your convenience. Thank You, Todd H.

Floor Plans & Pricing

All (21)
1 Bed (9)
2 Beds (11)
3 Beds (1)

1 Bedroom

Bougainvilla

3 Available Units

1 Bed, 1 Bath | 725 sq. ft.

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Bougainvilla (Affordable 140)

3 Available Units

1 Bed, 1 Bath | 725 sq. ft.

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Plumeria (Affordable 140)

2 Available Units

1 Bed, 1 Bath | 641 sq. ft.

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Plumeria

1 Available Unit

1 Bed, 1 Bath | 641 sq. ft.

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Nakake (Affordable 140)

1 Available Unit

1 Bed, 1 Bath | 587 sq. ft.

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Ginger

1 Available Unit

1 Bed, 1 Bath | 753 sq. ft.

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Allamanda (Affordable 140)

1 Available Unit

1 Bed, 1 Bath | 745 sq. ft.

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Allamanda

1 Bed, 1 Bath | 745 sq. ft.

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Ginger (Affordable 140)

1 Bed, 1 Bath | 753 sq. ft.

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2 Bedrooms

Lai Chi (Affordable 140)

8 Available Units

2 Beds, 2 Baths | 976 sq. ft.

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Lilikoi

3 Available Units

2 Beds, 1 Bath | 898 sq. ft.

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Guava (Affordable 140)

2 Available Units

2 Beds, 2 Baths | 957 sq. ft.

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Mango

2 Available Units

2 Beds, 1 Bath | 839 sq. ft.

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Pitaya (Affordable 140)

1 Available Unit

2 Beds, 2 Baths | 1,040 sq. ft.

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Lai Chi

1 Available Unit

2 Beds, 2 Baths | 976 sq. ft.

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Mango (Affordable 140)

2 Beds, 1 Bath | 839 sq. ft.

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Pomelo (Affordable 140)

2 Beds, 2 Baths | 985 sq. ft.

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Pomelo

2 Beds, 2 Baths | 985 sq. ft.

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Guava

2 Beds, 2 Baths | 957 sq. ft.

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Pitaya

2 Beds, 2 Baths | 1,040 sq. ft.

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3 Bedrooms

Monstera

3 Beds, 2 Baths | 1,293 sq. ft.

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Review Ratings (from 18 reviews)

Noise

4.0

Grounds

4.2

Safety

4.2

Office Staff

4.5

Maintenance

4.4

Neighborhood

4.7

Survey Scores N/A

Review Count

Number of reviews in the past 365 days

Manager’s Review Engagement

Percentage of reviews responded to

94.44%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5.28 days

Features & Amenities

Laundry

Washer/Dryer

Parking

Garage
Parking

Pets

Dogs Allowed
Rent: $50. Restrictions: Restricted Breeds:Pitt Bull Terrier, Staffordshire Terrier, Rottweiler, Doberman Pinscher, Chow, Presa Canarios, Akita, Alaskan Malamute, Wolf Hybrid. Or any mixture of a restricted breed.
Less Info
More Info
Cats Allowed
Rent: $50
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More Info

Other

Air Conditioning
BBQ Grills
Balcony/Deck
Cat Friendly
Clubhouse
Community Center
Controlled Access
Fitness Center
Hardwood Floors
Internet Access
Large Dog Friendly
On-Site Maintenance
Pool
Storage Space
Yoga Studio

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Leasing

E komo mai (welcome) to Kapolei Lofts. Elevate your lifestyle with a new 1, 2, or 3 bedroom apartment at our pet-friendly apartment community in Kapolei. Set on luscious green grounds, our modern and comfortable living spaces boast expansive, open floor plans, vaulted ceilings, and high-end features.Your new home delights the senses from handsome granite countertops to contemporary cabinetry and upgraded fixtures. You are also invited to take advantage of our full suite of amenities including a resort-inspired swimming pool, self-service pet spa, and outdoor grilling area.Greystar California, Inc. dba Greystar Corp. License No. 1525765 Broker: Gerard S. Donohue License No. 01265072

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Leasing Options

6 months, 7 months, 8 months, 9 months, 10 months, 11 months, 12 months, 13 months, 14 months, 15 months

Office Hours

Sunday: 11:00 AM - 05:00 PM
Monday - Friday: 09:00 AM - 05:30 PM
Saturday: 10:00 AM - 05:00 PM

Website

This community is managed by

Greystar

Communities

3816

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Questions & Answers (0)

Frequently Asked

How is Kapolei Lofts Rated?

Based on 356 number of votes by renters, Kapolei Lofts is currently rated 4.2 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at Kapolei Lofts?

Kapolei Lofts is rated 4.2 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.

How effective was the maintenance team when resolving your problem?

Kapolei Lofts is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.

What are noise levels like at Kapolei Lofts?

Kapolei Lofts is rated 4 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.

How safe is Kapolei Lofts?

Kapolei Lofts is rated 4.2 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.

How satisfied are residents with the neighborhood?

Kapolei Lofts is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at Kapolei Lofts?

Kapolei Lofts is rated 4.5 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.

How often does management engage with reviews?

Managers have responded to 94.44% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 5.28 days to their community reviews in the past year.

Who manages Kapolei Lofts?

Greystar

What is the pet policy at Kapolei Lofts?

Dogs Allowed

Rent: $50

Restrictions: Restricted Breeds:Pitt Bull Terrier, Staffordshire Terrier, Rottweiler, Doberman Pinscher, Chow, Presa Canarios, Akita, Alaskan Malamute, Wolf Hybrid. Or any mixture of a restricted breed.

Cats Allowed

Rent: $50

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 1 Bath

2 Beds, 2 Baths

3 Beds, 2 Baths