Reviews
4.2 rating
356 total reviews
(
341 Verified
)
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Summarized by generative AI from text of customer reviews
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Current Resident 785901
Verified Resident • 2020
4.8
7/1/2020
I have been here for a few weeks. The staff in leasing office are friendly and very helpful. The amenities have reopened and the gym has been my favorite so far. The community is friendly and the nights here are very quiet and peaceful. I would definitely recommend this place to friends and family.
7/3/2020
Current Resident 781987
Verified Resident • 2020
4.7
6/20/2020
It was all good I noticed a few things in the home that needed to be marked down but the house is easily accessible for me and my granddaughter The leasing team was very helpful and responsive to me while filling out my application.
6/25/2020
Current Resident 425470
Resident • 2020
5.0
6/18/2020
It was nice working with Nicole. She made the experience so easy and always communicated with you regularly keeping you updated with everything. She would work past regular business hours answering any question in regards to the leasing process. I appreciate everything and looking forward to living in Kapolie. Apartment and community is very clean and modern. Staff is very friendly.
6/25/2020
Current Resident 773877
Verified Resident • 2017 - 2020
3.7
5/31/2020
Nice neighborhood with safe surroundings and amenities. Could do better with the landscaping, we were told it would be changing companies but it's been months and nothing. More dirt than anything......
6/11/2020
Current Resident 773406
Verified Resident • 2019 - 2020
4.8
5/29/2020
Every time we need maintenance, they respond quickly. Anytime I need anything, they respond quickly. Just overall an amazing experience. We lived here 2 years ago and left because it was really bad. Gave it another chance last year, and we love it so much we will be staying and renewing our lease again. Weve made friends with all of the workers. Cleaners, maintenance, groundskeepers, and office staff. Everyone is just so amazing and friendly.
6/1/2020
Current Resident 767106
Verified Resident • 2020
4.5
5/8/2020
As it was emphasized on the lease and in person multiple times about security being present and doing their rounds, I have not seen them once. I have not had any issues with safety concerns yet, but it would be nice to see them present.
7/3/2020
Current Resident 766581
Verified Resident • 2020
4.0
5/7/2020
Kapolei Lofts is a really beautiful place. Love how everything is modernized. Grocery stores and local eateries are so close by which is definitely a plus! Maintenance staff is very friendly! and also love how buildings are secured!!
5/21/2020
Current Resident 765399
Verified Resident • 2020
3.8
5/4/2020
Only been here a month and have had a terrible experience with a bug infestation. It has ruined our food, the unit is cheaply made. The unit is not secured from outdoors very well, the door to the patio isnt sealed so bugs have gotten in easily.
5/21/2020
Current Resident 97707
Resident • 2020
4.2
4/23/2020
It has been the first month in the community, which I have no major complaints. It is very nice and the staff are friendly and helpful. The only issue is the noise level at times and the appearance of the property, such as trash and litter that you will find. Staff are responsive when you need something. Right now with the virus it is hard to have community involvement events, but I hope once this all passes there are some of those that go on.
4/24/2020
Current Resident 750384
Verified Resident • 2018 - 2020
4.5
3/7/2020
Great place to live.walking distance to everything. Staff is friendly residents keep to themselves. Rent is average but your getting a lot for you money pool gym pets access to town convenient . There plenty of parking . There Ac and washer drier in units.
3/11/2020
Current Resident 750127
Verified Resident • 2019 - 2020
4.3
3/6/2020
When my air conditioner stopped working. I reported it to the Office personnel. To my surprise and delight they came to fix it the next morning. Maintenance has always been done quickly and to my satisfaction. I would recommend Kapolei Lofts to anyone in need of a place to call home in Kapolei.
3/11/2020
Current Resident 748754
Verified Resident • 2020
5.0
3/2/2020
So far I have an wonderful experience here at Kapolei. I absolutely have not complaints and would recommend the property to others. I think that the staff is extremely helpful. The property is also very clean.
3/11/2020
Lindsay_B223
Resident • 2020
2.5
1/29/2020
I just moved into Kapolei Lofts 3 weeks ago and, THE UNIT IS INFESTED WITH COCKROACHES!!!! They're in my kitchen, in my pantry and cabinets, AND IN MY BED! There was also a strange residue that resembled coffee grounds. I removed all of the contents from my kitchen cabinets to find that the "coffee grounds" are actually roach fecal matter. The fecal matter is mostly confined to none other than the wall of my kitchen food pantry, and my washer and dryer. They are also around my refrigerator. I have discovered dead roaches in my pantry, and in my laundry closet. IF YOU ARE PLANNING TO RENT AT Kapolei Lofts, RENT WITH CAUTION!
2/12/2020
Current Resident 740169
Verified Resident • 2018 - 2020
4.7
1/29/2020
Great place to live until we could buy a forever home. Weve had comfort as well as safety and never an Issue with neighbors, parking or noise. Ive seen the complex go through different ownership and it hasnt really affected us as a whole.
2/12/2020
Current Resident 740163
Verified Resident • 2019 - 2020
3.5
1/29/2020
I really enjoy my home at the Kapolei Lofts. The amenities are great and location is perfect! There are some loud neighbors in the parking lot areas. We enjoy the pool and the schools are within walking distance.
2/12/2020
Current Resident 545969
Resident • 2020
2.7
1/28/2020
Run! Greystar (property management) I money hungry and greedy. Leilani is the only person I like there. They get you with a good sales pitch on what seems like a good deal but far from it. They increased my rent $500 then that guy Todd denies it and says it went up only $200. I'm guessing it's because there was a new customer making inquiries in the office. I keep asking when they'll fix the gym equipment that's been broken from before I got there (1 year). Todd says "it's been ordered" are they using sail boats and horse and carriage to ship it. The leather on the benches are all cracked and mats are super dirty. There's dog s*** everywhere and the same f***** clown in the black hardbody keeps screeching his tires and playing his music loud doesn't sound like luxury. They lie to the new tenants about a dog park then tell old residents a different lie. Oh and I forgot to say. Along with $2100+ Rent for a 1bd 1bath, your utilities are shared with the building. I posted what my 1bd 1bath utilities looks like. They don't give you a Hawaiian electric price wattage statement. Save yourself from stress and don't let this company make money off you.
2/12/2020
Current Resident 737459
Verified Resident • 2020
3.3
1/20/2020
The community is nice, but I am concerned with the fact that I cannot stay in my unit due to the unilateral takeover by an army of cockroaches. Please find some way for the rental communities to provide preventative maintenance and pest control between tenants so this doesn't happen to someone else. As a service member stationed in Oahu, I will not be recommending this apartment complex to anyone coming to get stationed here; unless they too want to be out hundreds of dollars to stay in a hotel while a new cockroach dynasty reigns.
2/12/2020
Current Resident 736625
Verified Resident • 2020
4.0
1/16/2020
So far so good. No complaints. Maybe more gym stuff bosu ball, rowing machine and a hot tub/jacuzzi would be awesome. Its great for me cause I work close and everything is close. Its up to date with everything.
Current Resident 736200
Verified Resident • 2019 - 2020
2.3
1/15/2020
Office staff is either extremely overwhelmed or not qualified to do their job. Ive made the same request 5 months...still hasnt been corrected. They dont enforce any of the regulations... motor cycles parked in the walkway, smoking right outside my window, garbage overflowing from the containers, dog poop every where...the pool is closed all the time ...this is not luxury living!
Current Resident 732925
Verified Resident • 2017 - 2019
4.0
1/2/2020
Overall the experience has been good. Everyone has been helpful. We really like the maintenance staff theyve been really knowledgeable and helpful. There is a lot of seniors living in the community it would be nice to have activities they could participate in like trolly or bus services to the mall or nearby shopping centers.
Current Resident 729256
Verified Resident • 2019
5.0
12/19/2019
It is peaceful and quiet. I like that it is clean and their sustainable practices of using solar panels and motion sensor lights. The community feels safe and it is closer to all basic amenities. and the best part is that its pet friendly
Current Resident 725384
Verified Resident • 2019
4.7
12/10/2019
Great family friendly community! The management team is great. Upkeep is conducted regularly and overall features and amenities are excellent. The pricing may be a little on the high side depending on what time of the year you sign your lease.
12/19/2019
Current Resident 702769
Verified Resident • 2018 - 2019
3.8
10/4/2019
I am active duty military and I spend lots of time out of the country. While out of the country I always get billed for utilities that I do not use. When deployed I turn off all breakers except the refrigerator and still I get these bills as if I were there. I have addressed this with the office and it still happens each time I leave the country. I have been assured that the utilities are billed separately, I have my doubts.
10/7/2019
Current Resident 694825
Verified Resident • 2019
4.5
9/14/2019
Great Location Great Ameneties Clean just like Resort Living Central Air High End Appliance Flooring bathroom and kitchen finishes and counter tops only landscape needs more maintenance to look green and not brown
9/14/2019
Current Resident 693276
Verified Resident • 2019
5.0
9/11/2019
Maintenance is prompt & efficient . One particular staff in the office Leilani is awesome all the time from start to finish of my move in and continuing to be attentive for any questions . The manager Todd is very helpful and understanding in any situation I have and appreciate his help
9/14/2019
Floor Plans & Pricing
1 Bedroom
Bougainvilla
3 Available Units
1 Bed, 1 Bath | 725 sq. ft.
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Bougainvilla (Affordable 140)
3 Available Units
1 Bed, 1 Bath | 725 sq. ft.
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Plumeria (Affordable 140)
2 Available Units
1 Bed, 1 Bath | 641 sq. ft.
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Plumeria
1 Available Unit
1 Bed, 1 Bath | 641 sq. ft.
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Nakake (Affordable 140)
1 Available Unit
1 Bed, 1 Bath | 587 sq. ft.
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Ginger
1 Available Unit
1 Bed, 1 Bath | 753 sq. ft.
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Allamanda (Affordable 140)
1 Available Unit
1 Bed, 1 Bath | 745 sq. ft.
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Allamanda
1 Bed, 1 Bath | 745 sq. ft.
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Ginger (Affordable 140)
1 Bed, 1 Bath | 753 sq. ft.
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2 Bedrooms
Lai Chi (Affordable 140)
8 Available Units
2 Beds, 2 Baths | 976 sq. ft.
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Lilikoi
3 Available Units
2 Beds, 1 Bath | 898 sq. ft.
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Guava (Affordable 140)
2 Available Units
2 Beds, 2 Baths | 957 sq. ft.
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Mango
2 Available Units
2 Beds, 1 Bath | 839 sq. ft.
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Pitaya (Affordable 140)
1 Available Unit
2 Beds, 2 Baths | 1,040 sq. ft.
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Lai Chi
1 Available Unit
2 Beds, 2 Baths | 976 sq. ft.
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Mango (Affordable 140)
2 Beds, 1 Bath | 839 sq. ft.
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Pomelo (Affordable 140)
2 Beds, 2 Baths | 985 sq. ft.
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Pomelo
2 Beds, 2 Baths | 985 sq. ft.
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Guava
2 Beds, 2 Baths | 957 sq. ft.
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Pitaya
2 Beds, 2 Baths | 1,040 sq. ft.
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3 Bedrooms
Monstera
3 Beds, 2 Baths | 1,293 sq. ft.
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Disclaimer: Special, prices and availabilities subject to change.
epIQ Ratings
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
epIQ Report Card
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 18 reviews)
Noise
4.0
Grounds
4.2
Safety
4.2
Office Staff
4.5
Maintenance
4.4
Neighborhood
4.7
Survey Scores N/A
Review Count
Number of reviews in the past 365 days
18
Manager’s Review Engagement
Percentage of reviews responded to
94.44%
Manager’s Review Reply Time
Average time to respond to reviews
5.28 days
Features & Amenities
- Washer/Dryer
- Garage
- Parking
- Dogs AllowedRent: $50. Restrictions: Restricted Breeds:Pitt Bull Terrier, Staffordshire Terrier, Rottweiler, Doberman Pinscher, Chow, Presa Canarios, Akita, Alaskan Malamute, Wolf Hybrid. Or any mixture of a restricted breed.Less InfoMore Info
- Cats AllowedRent: $50Less InfoMore Info
- Air Conditioning
- BBQ Grills
- Balcony/Deck
- Cat Friendly
- Clubhouse
- Community Center
- Controlled Access
- Fitness Center
- Hardwood Floors
- Internet Access
- Large Dog Friendly
- On-Site Maintenance
- Pool
- Storage Space
- Yoga Studio
Leasing
Leasing Options
- 6 months, 7 months, 8 months, 9 months, 10 months, 11 months, 12 months, 13 months, 14 months, 15 months
Office Hours
- Sunday: 11:00 AM - 05:00 PM
- Monday - Friday: 09:00 AM - 05:30 PM
- Saturday: 10:00 AM - 05:00 PM
Questions & Answers (0)
Frequently Asked
Contact Property
Under New Management
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