4.4 rating
927 total reviews
(
876 Verified
)
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Summarized by generative AI from text of customer reviews
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Updated Review
Current Resident 875527
Verified Resident • 2021
5.0
7/1/2021
Actualy we are in this community since July 2019. This year we just move from 102 Bleeker rd to 102 Steuben dr. We like this place too much so didn't move another place and want to stay hr in The Heritage Village till we can buy our own house. This is our lucky house so far. Thank you so much for your cooperation.
7/1/2021
Updated Review
Current Resident 802802
Verified Resident • 2020 - 2021
5.0
7/1/2021
They did a great job servicing my air conditioner. Prompt and friendly service, thank you for your great work. I appreciate your efforts every time I need a repair. Everyone is friendly and helpful to work with.
7/1/2021
Updated Review
Current Resident 790666
Verified Resident • 2020 - 2021
2.5
6/4/2021
Pretty loud, parking is an issue, laundry isn't the best since there is one washer for the building of 12 units, and children frequently running around, creating messes, and making a lot of noise in parking lots. Pretty loud community as well. Someone scratched my car twice, marking X's on it. No security cameras or anything. I filed a police report due to this. We have had a good amount of noise complaints and reported this multiple times to management and nothing happened or was resolved.
6/8/2021
Current Resident 910739
Verified Resident • 2019 - 2021
4.8
6/1/2021
Staff take great care of the grounds. Buildings are old but undergoing renovation right now, which is good. Staff cleans common areas often and well. Due to age, many things in apartment need to be replaced or repaired. Some things like lack of outlets is due to old code but still is a limitation. My biggest concern is despite the large number of buildings and units, there is no designated smoke-free rental. I'd pay a premium to ensure this living space was smoke free. It can be done here, and it wouldn't take long given the rate of turnover that I see. A building could be converted in a year
6/8/2021
Updated Review
Current Resident 859326
Verified Resident • 2018 - 2021
5.0
5/31/2021
I love living here. It is a beautiful community. I feel safe and secure. The maintenance crew is very quick to help when there is any problems and the staff in the office are very nice. I work very long hours at a hospital. I feel very comfortable knowing that I can come home and relax in my quiet apartment until my next shift.
6/1/2021
Current Resident 910034
Verified Resident • 2021
5.0
5/31/2021
Heritage Village is a beautiful community that welcomes you from the moment you first arrive! The office staff especially Alsha Bredenko is so helpful and make the moving experience wonderful. Alysa is so very knowledgeable about the community and is always friendly and helpful every time we speak!
6/1/2021
Current Resident 909855
Verified Resident • 2021
4.5
5/30/2021
Overall a positive experience-some minor improvements/repairs needed. #####################}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}}#~~~~< < < < < < < #< < #< < #####
6/1/2021
Current Resident 907311
Verified Resident • 2021
4.7
5/23/2021
Very helpful workers and thankful they are always there to help when we call even on the weekend! Also I absolutely love how clean it stays because they are always keeping the sanitary products in sight and cleaning the doors to help prevent the spread of covid! The staff is amazing and the ladies in the office are truly helpful and the nicest I've ever spoken to!
5/24/2021
Current Resident 903042
Verified Resident • 2021
4.5
5/12/2021
This was definitely a good experience. The process in moving in was smooth, the services offered here are enjoyable, namely the pool and gym. Personally I have not come across any glaring issues or challenges.
5/12/2021
Updated Review
Current Resident 800365
Verified Resident • 2020 - 2021
2.8
4/29/2021
The only good thing about it is appearance, rent went up 10% while the national average is 2-5%. Buildings smell like weed and the windows are so bad your bedroom won't be warm on a cold day. If you have more then 1 car expect to park on a different road and walk to your apartment.
4/30/2021
Updated Review
Current Resident 646556
Verified Resident • 2017 - 2021
5.0
4/29/2021
We lived here for almost 4 years now.. And I still enjoy living here!! Beautiful atmosphere, safe and homey feeling! Live walking around m, great place to get your exercise in safely ! Love the Garden here my favorite place to relax, and of course the pool!!
4/29/2021
Current Resident 892113
Verified Resident • 2021
4.0
4/11/2021
I moved into heritage village one week ago with my family, so far so good, It is a spacious and multicultural community. most of them live with family, so, kids play area need to modify, the present one is too small.
4/12/2021
Updated Review
Current Resident 664531
Verified Resident • 2019 - 2021
5.0
4/4/2021
I like here. Environment is good. Staff are nice. Just because of this pandemic I have to move after the lease. If not, I definitely will stay here for rent. Compared to Oxford heights, which is another apartments under Burns management, here is soooooo much better. I never lose my package, staff answered my questions really fast and neat. And fees are detailed and clear, never hide. So I like here
4/5/2021
Updated Review
Current Resident 851873
Verified Resident • 2020 - 2021
5.0
4/2/2021
Spacious and quiet. Very helpful and accommodating staff. Effective maintenance and upkeep. Snow removal is done promptly with almost no inconvenience for the residents. Staff always comes up with new ways to engage residents in social activities.
4/5/2021
Updated Review
Current Resident 787258
Verified Resident • 2020 - 2021
2.8
3/14/2021
At first the apartment seemed great. And then we had multiple pipes burst within our first month. One of those pipes was in our closet, in which all of our clothes were covered in plaster and we had to wash everything again and not get comped for the cost. A fan was installed to dry the carpet which made our national grid bill go up 3x, which was not comped. Multiple bugs including large centipedes, silverfish, and pill bugs in the bedroom every day. Had to call 5x to be able to have our tub actually drain.
3/16/2021
Current Resident 883356
Verified Resident • 2021
5.0
3/13/2021
Great place Quiet Great interior Great front entrancr Very clean Easy area for shopping Close to work Streets are very clear Front area is cleaned every day Windows are clean Kitchen area very updated A lot of closet space
3/15/2021
Current Resident 874934
Verified Resident • 2013 - 2021
3.7
2/22/2021
We had the typical issues that come with living in an apartment building with other people. People loud above us, loud music below us. I wish the laundry area was larger in the buildings. I wish that there were more grassy areas for kids to play safely outside.
2/22/2021
Updated Review
Current Resident 754473
Verified Resident • 2020 - 2021
2.2
2/18/2021
My experience has been great to move in , unfortunately the residents here in the building are not very respectful of the place we live . Lots of issues . Water is always cold when taking a taking even after letting it try to heat up . Water has to be turned off due to repairs . The electricity has gone out in our building a lot since we've been here . We had to sleep in the cold without heat and the office is aware . The launder machine was has error issues . The machines are dirty and residents do not clean up after themselves . We stay to ourselves due to covid . I've had water issues which the maintenance was rude to us about helping cleaning up the water damage on rug . I don't recommend anyone at the time . Alyisha has always been very good to me and my family .
2/18/2021
Current Resident 873730
Verified Resident • 2021
4.8
2/16/2021
My experience so far has been very good. The move in went smooth and there were a few things in the apartment that needed to be addressed, but the maintenance staff took care of it right away! The other thing i find very nice is how peaceful the neighborhood is. generally very quiet and i have no complaints so far!
2/17/2021
Updated Review
Current Resident 658650
Verified Resident • 2019 - 2021
5.0
2/10/2021
It's a nice place to live. The buildings are always kept clean such as the hallways and laundry rooms. The grounds are kept up all year round. Snow removal is excellent. The staff are always so friendly and polite.
2/10/2021
Updated Review
Current Resident 842996
Verified Resident • 2017 - 2021
5.0
1/21/2021
Very friendly staff and the location is good. Neighbours are friendly. Management is very brisk. Near to mall and grocery store. Center location and easy route to hughway. Western avenue is walking distance.
1/22/2021
Updated Review
Current Resident 841440
Verified Resident • 2020 - 2021
5.0
1/17/2021
Extremely quiet and safe environment. I will happily recommend this apartment complex to friends. Other residents are very friendly. Publis areas and the Garage are clean and safe place for my car.
1/28/2021
Updated Review
Current Resident 635445
Verified Resident • 2008 - 2021
4.3
1/17/2021
We like living there very much, however I would be lying if I didn't say that the type of tenant had changed over the years. My building is very loud with a lit of children. When I moved on there were no children.
1/18/2021
Current Resident 863155
Verified Resident • 2020 - 2021
5.0
1/14/2021
Great, no issues at all. Very clean and quiet. The staff is friendly and I've enjoyed living here. I haven't had any problems. Would recommend for people to live in this complex. Everything is tended to nicely
1/14/2021
Current Resident 863074
Verified Resident • 2019 - 2021
5.0
1/14/2021
Excellent. We feel save to live here. It's also closer to everything. I don't have any complaints about the service as well. Whenever we make a service request call, they are really quick to send staff and solve the issue asap. Love staying in heritage.
1/14/2021
Private Entrance 1 Bedroom
3 Available Units
1 Bed, 1 Bath | 714 sq. ft.
$1,575
See Floor Plan Details
Extra Large 1 Bedroom
2 Available Units
1 Bed, 1 Bath | 772 sq. ft.
$1,546
See Floor Plan Details
Open 1 Bedroom
2 Available Units
1 Bed, 1 Bath | 774 sq. ft.
$1,590
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1 Bedroom with Den
1 Bed, 1 Bath | 902 sq. ft.
$1,630
See Floor Plan Details
222 - 1 Bedroom
1 Bed, 1 Bath | 891 sq. ft.
$2,113
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2 bedroom, 1 1/2 Bath with Den
3 Available Units
2 Beds, 2 Baths | 1,088 sq. ft.
$1,836
See Floor Plan Details
2 Bedroom, 1 Bath
3 Available Units
2 Beds, 1 Bath | 973 - 1,011 sq. ft.
$1,863
See Floor Plan Details
2 Bedroom, 1 1/2 Bath
2 Available Units
2 Beds, 1.5 Baths | 973 sq. ft.
$1,898
See Floor Plan Details
2 Bedroom, 2 Bath
1 Available Unit
2 Beds, 2 Baths | 1,011 sq. ft.
$1,973
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2 Bedroom, 2 Bath with Den
2 Beds, 2 Baths | 1,127 sq. ft.
$1,946
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222 - 2 Bedroom, 2 Bath
2 Beds, 2 Baths | 1,133 sq. ft.
$2,378
See Floor Plan Details
222 - 2 Bedroom, 1 Bath
2 Beds, 1 Bath | 1,108 sq. ft.
$2,413
See Floor Plan Details
222 - 2 Bedroom, 2 Bath with Den
2 Beds, 2 Baths | 1,484 sq. ft.
$2,426
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 53 reviews)
Noise
4.4
Grounds
4.4
Safety
4.4
Office Staff
4.3
Maintenance
4.1
Neighborhood
4.6
Survey Scores (from 346 surveys)
Post-Tour Survey
4.4
Move-In Survey
4.8
Maintenance & Support Survey
4.4
Lease Renewal Survey
4.3
Review Count
Number of reviews in the past 365 days
53
Manager’s Review Engagement
Percentage of reviews responded to
100.00%
Manager’s Review Reply Time
Average time to respond to reviews
0.87 days
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Heritage Village Apartments is a 714 - 1,484 sq. ft. apartment in Guilderland in zip code 12084. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,546. Nearby cities include Montour Falls, Corning, Horseheads, Painted Post, Elmira Heights, Watkins Glen, Dundee, Elmira, Bath, Addison, Penn Yan, Interlaken, and Ithaca.