4.6 rating
384 total reviews
(
380 Verified
)
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Summarized by generative AI from text of customer reviews
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Current Resident 1373261
Verified Resident • 2023 - 2025
4.5
9/29/2025
No major complaints. Repairs are made promptly. Common areas are clean. Most staff are knowledgeable and helpful. The elevator sometimes gets confused and forgets what floor it is going to. Other than that, I have no complaints.
Updated Review
Current Resident 1145203
Verified Resident • 2022 - 2025
5.0
9/26/2025
I've very much enjoyed living in this community. The streets are very clean in the winter. Staff is always very friendly and are very accommodating. Living here for a few years now ive never had major issues with anyone.
Current Resident 1371989
Verified Resident • 2025
5.0
9/24/2025
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Current Resident 1370706
Verified Resident • 2024 - 2025
3.0
9/20/2025
Great community. Good service. They are very professional and timely. When you have an issue the maintenance team is very helpful and comes within a day or two and makes sure the timing is okay with your schedule.
Current Resident 1370418
Verified Resident • 2024 - 2025
4.3
9/19/2025
I really love my place and the community in the building. Great amenities, nice staff, like their flexibility and that they are easy to reach. I made some friends at the place thanks to the fitness Programms it offers.
Current Resident 1370187
Verified Resident • 2025
5.0
9/18/2025
I just moved in but so far am moving the building and the staff. Everyone is very helpful and friendly. If i have any questions or issues they get taken care of very quickly and professionally. Happy to have moved here x
Updated Review
Current Resident 1172537
Verified Resident • 2023 - 2025
5.0
9/18/2025
311 is a phenomenal place to live, especially if you have a dog. The staff is great to work with. The amenties are top notch with far and away the best view in NYC. Highly recommend people move to this building.
Updated Review
Current Resident 1349343
Verified Resident • 2023 - 2025
2.8
9/18/2025
It's been very positive and I would recommend it to others. The units are well designed and the ammenities are top notch. We use the gym, the pool and the work from home spaces. The staff and the management are also strong.
Current Resident 1369732
Verified Resident • 2025
5.0
9/17/2025
The apartment complex is very nice and has great amenities such as a gym, rooftop, co-working space, pool, and others. The staff is very kind as well and the area feels safe. Looking forward to staying here
Current Resident 1369038
Verified Resident • 2024 - 2025
4.3
9/15/2025
Really enjoy the 311 property. Everyone is extremely kind and there is a real sense of community. The amenities are well kept and my apartment is gorgeous. Neighborhood continues to grow and bring in new bars and restaurants which as been fun!
Current Resident 1365936
Verified Resident • 2025
5.0
9/5/2025
It's been a great experience living at 311. The service and staff has been wonderful. We are also very happy with the unit, location, and amenities. We would recommend this apartment to friends and family.
Current Resident 1363232
Verified Resident • 2022 - 2025
5.0
8/28/2025
Staff are helpful and have integrity. Most people are cordial and professional. They are punctual and respond to the needs of the community. They help beyond there job duties which is a plus and are mostly happy
Updated Review
Current Resident 1231901
Verified Resident • 2024 - 2025
5.0
8/20/2025
My experience has been great since I've moved in no complaints. The community and staff are great. Since I've lived here it has been an amazing experience. So much more to learn and educate myself on the building and neighborhood
Updated Review
Current Resident 1356700
Verified Resident • 2022 - 2025
5.0
8/14/2025
The issue with my AC was solved successfully and Vinny Sasso was the only one to solve it. Accurate technical skills, very polite and very modern! I am glad I see such professional like Vinny after many years in NYC!
8/18/2025
Current Resident 1358426
Verified Resident • 2023 - 2025
5.0
8/13/2025
Ed was absolutely excellent! He came promptly and fixed the issue despite several issues that came up. He had a positive attitude and was focused to get the job done. Manny also came with him and did an equally excellent job.
8/13/2025
Current Resident 1358424
Verified Resident • 2022 - 2025
5.0
8/13/2025
An amazing community, incredible staff, and flawless management. couldn't ask for better! It's my 3rd year here, and I can truly say moving here was the best decision I've ever made. I really appreciate everything you've done
8/13/2025
Updated Review
Current Resident 1337158
Verified Resident • 2025
5.0
8/11/2025
Love it here! The people are great and the staff is quick and accommodating! I can't recommend it enough. If you are on the fence, go take a tour and you will see how kind the team is. Things move pretty quickly around here as well regarding requests.
8/11/2025
Current Resident 1357303
Verified Resident • 2025
5.0
8/10/2025
Very happy here. this survey question makes me want to not submit the survey at all. You should remove it. I was very happy to do the survey bc I was satisfied with the handymen's work but this survey question makes me regret ever starting the survey
8/13/2025
Updated Review
Current Resident 1289109
Verified Resident • 2023 - 2025
4.2
8/5/2025
Great community and amenities. Always fun events in the building. The doormen are great. I love the pool and the 42nd floor. Hudson Yards is across the street. Always fun and new summer events. I wish they had a shuttle to the subway or across town but Citi bike is near by.
8/5/2025
Current Resident 1354019
Verified Resident • 2024 - 2025
5.0
7/30/2025
Peaceful and clean building pet friendly, I have no pets though. The building is also close to downtown and easily accessible by train. There are lots of parks and recreation centers in the area. Close to a lot of restaurants and bars too.
7/30/2025
Current Resident 1353118
Verified Resident • 2025
4.0
7/26/2025
'Luxury' building with clear structural and hardware issues. When in the bathroom you can hear all the other apartments flushing their toilets. I am on the 31st floor and the floor in the apartment is slanted at an angle. The door to the washer dryer cannot open fully. Th hot and cold water faucet handle directions are opposite in the kitchen and bathroom. Refrigerator beepers abnormally and has to be turned off and on. Clearly this building was made as fast as possible without full detail to quality and consistency.
7/28/2025
Current Resident 1351936
Verified Resident • 2025
5.0
7/21/2025
I've been here one week and it's been terrific so far. I highly recommend taking a tour of the building and all it has to offer prior to moving in so you can get a sense of the community and the day to day. Just a block or two away from some great scenes, restaurants, and New Yorkers going on about their day. Great building, thank you.
7/21/2025
Current Resident 1351921
Verified Resident • 2023 - 2025
5.0
7/21/2025
The Maintenance staff responded timely, they fixed and resolved my issue. the staff worked fast, and they are very pleasant,friendly and professional. They also answered all my questions and concerns.
7/21/2025
Updated Review
Current Resident 1261150
Verified Resident • 2024 - 2025
4.8
7/19/2025
I have absolutely no complaints. My stay here has been top tier. I can't say I know my neighbors well, because I don't hear them. Which is not too bad as I come and go as they do. The staff is pleasant and polite.
7/21/2025
Current Resident 1350799
Verified Resident • 2025
5.0
7/16/2025
The most amazing apartment I have lived in. Everything is so nice and the move in was seamless. The staff is very sweet and very helpful. The amenities in the building are so nice and the community is amazing.
7/16/2025
1 Bed, 1 Bath
$1,141
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 87 reviews)
Noise
4.4
Grounds
4.7
Safety
4.5
Office Staff
4.8
Maintenance
4.9
Neighborhood
4.6
Survey Scores (from 544 surveys)
Move-In Survey
4.7
Maintenance & Support Survey
4.9
Lease Renewal Survey
4.0
Review Count
Number of reviews in the past 365 days
87
Manager’s Review Engagement
Percentage of reviews responded to
54.02%
Manager’s Review Reply Time
Average time to respond to reviews
69.99 days
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3Eleven is an apartment in New York in zip code 10001. This community has a 1 Bed, 1 Bath, and is for rent for $1,141. Nearby cities include Manhattan, Mount Morris, Long Island City, Queens, West New York, Weehawken, Guttenberg, Gridley, Astoria, North Bergen, Union City, Sunnyside, and Hoboken.