Pavilion Place

Reviews Summary Video

Real Feedback from Actual Residents

Reviews Summary Video

Real Feedback from Actual Residents

. #4 . #25

Award Winner

Pavilion Place

5402 Renwick Dr, Houston, TX 77081

4.0

(1229 Reviews)

$820 - $1,355/mo

Watch Review Highlights

Move-In Specials

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04...

Reviews

4.0 rating

1229 total reviews

(

196 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Amenities (25)

Customer Service (67)

Leasing (125)

Maintenance (251)

Noise (48)

Pest Control (33)

Staff (330)

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Review Rating

Updated Review

laurarayadikta66@gmail.com

Resident • 2022 - 2026

5.0

2/10/2026

Muchas gracias adonde Juan duaz gracias muy buen travajo megusto como tr

[Incentivized Review] Juan Diaz . Muy agradecida por su excelente trabajo. Rapido y muy amable.. me dejo muy limpio el area de trabajo.. Gracias mantenimiento de Pavilion Place . .muy. agradecida. Gracias travajo legradesco mucho adin Juan duaz

Property Manager Response

2/11/2026

Hello laurarayadikta66@gmail.com. Thank you for your kind words and for taking the time to share your experience. We're pleased to hear that Juan Diaz provided you with excellent service and maintained a clean workspace. Your feedback is greatly appreciated and will be shared with the team. We look forward to serving you again in the future!

2 Previous

Last 4/9/2025

Updated Review

Current Resident 93213

Resident • 2024 - 2026

5.0

2/7/2026

Hoy vine a la oficina de pavilllon a areglar mi contrato y me atendio Jaime Garcia y fue muy amable y cortes agradeeco toda su atencion y su tiempo como siempre me gusta mucho El servicio y la atencion de estos apartamentos muchas gracias.

Property Manager Response

2/9/2026

Hello Current Resident 93213, thank you for sharing your positive experience with us! We're pleased to hear that Jaime Garcia provided you with courteous and attentive service. Your kind words about our team and the service at our apartments are greatly appreciated. We look forward to continuing to meet your expectations. Thank you for being a valued resident!

1 Previous

1/21/2026

Noeliacruz96@icloud.com

Resident • 2023 - 2026

5.0

2/6/2026

Estufa reparada

Gracias al técnico francisco Hernández por el trabajo realizado en mi cocina ya que tenía varios días con ese problema en estos apartamentos nos ayudan pronto con las reparaciones gracias por ser tan amables

Property Manager Response

2/6/2026

Hello Noeliacruz96@icloud.com. Thank you for sharing your positive experience! We're glad to hear that Francisco Hern ndez was able to assist you promptly with your kitchen issue. We appreciate your kind words and are always here to help. If you need anything else, feel free to reach out.

Updated Review

Current Resident 248206

Resident • 2020 - 2026

5.0

2/6/2026

Mantenimiento

Hola vivo aquí por más de 3 años y estoy muy feliz Estoy muy contenta con el técnico Lemay ese técnico es muy responsable y puntual hizo un diagnóstico rápido y encontró el problema rápido me explico cada paso con caridad y dejo mi sink en perfecto funcionamiento

Property Manager Response

2/6/2026

Hello Current Resident 248206, Thank you for sharing your positive experience with us! We're glad to hear that you've been happy living here for over three years and that our technician, Lemay, provided you with excellent service. It's wonderful to know that he was responsible, punctual, and thorough in resolving your issue. We appreciate your feedback and look forward to continuing to serve you well.

3 Previous

Last 8/29/2025

Current Resident 244462

Resident • 2026

5.0

2/6/2026

Jaime was very helpful, kind, and knowledgeable throughout the leasing process. He took the time to answer questions and made everything smooth, easy, and stress-free. I definitely highly recommend him!

Property Manager Response

2/6/2026

Hello Current Resident 244462, thank you for sharing your positive experience! We're pleased to hear that Jaime provided helpful and knowledgeable service during your leasing process. Your recommendation means a lot to us, and we appreciate your kind words. If you need any further assistance, feel free to reach out.

Milagro_C

Resident • 2021 - 2026

4.8

2/6/2026

Muy agradecida con todo el personal de Pavillion places en especial del equipo de mantenimiento que siempre están atentos a las necesidades de la comunidad, hoy resalto a un miembro de su equipo el señor Óscar un excelente ser humano y muy preparado para atender cualquier daño en las instalaciones.

Property Manager Response

2/6/2026

Hello Milagro_C. Thank you for your kind words and for highlighting the efforts of our maintenance team, especially scar. We're glad to hear that his dedication and expertise have made a positive impact on your experience. Your feedback is invaluable to us, and we appreciate your support. If there's anything else we can do for you, please let us know!

claudiahernandez23135@gmail.com

Resident • 2026

5.0

1/30/2026

Servicio team

Soy nueva residente toda la experiencia fue lo mejor desde que aplique hasta el dia de mover me. Pero don Kevin fue el mejor el me ayudo mucho a ver que mi apartamento estuviera listo y el iso todo lo posible para tener mi apartamento a la perfección

Property Manager Response

2/2/2026

Hello claudiahernandez23135@gmail.com. Thank you for sharing your wonderful experience with us! We're pleased to hear that everything went smoothly from your application to moving in. It's great to know that Kevin was able to assist you effectively and ensure your apartment was perfect. We appreciate your feedback and look forward to serving you in the future!

hellengarciaaa13@gmail.com

Resident • 2026

5.0

1/30/2026

make ready

i am a new resident moving in i am so excited for my new apartment the experience has been amazing from the leasing department to the maintenance team but above all mr kevin he has been amazing getting our apartment ready to move in

Property Manager Response

2/2/2026

Hello hellengarciaaa13@gmail.com. Thank you for sharing your wonderful experience! We're pleased to hear that our team, especially Mr. Kevin, has made your move-in process smooth and enjoyable. We look forward to having you as part of our community and are here to assist you with anything you need. Welcome to your new home!

moyahernandezjonathan@gmail.com

Resident • 2024 - 2026

5.0

1/30/2026

Best service

Mr Kevin is an amazing guy always smiling ready to help. He’s amazing fast and reliable. The worst that can happen is something go wrong in the apartment but with Kevin he’s the guy to call he is professional and reliable

Property Manager Response

2/2/2026

Hello moyahernandezjonathan@gmail.com. Thank you for sharing your positive experience! We're glad to hear that Kevin has been so helpful and reliable for you. Your feedback is greatly appreciated and will be shared with him. If you need any further assistance, feel free to reach out.

lapepa0115@gmail.com

Resident • 2024 - 2026

5.0

1/30/2026

Best service

I am currently a resident at pavilion place and I can honestly say in my time here maintenance has been amazing specially Mr. Kevin he has been amazing when it comes to getting the job done on time and precision. Best man for the job

Property Manager Response

2/2/2026

Hello lapepa0115@gmail.com. Thank you for sharing your positive experience at Pavilion Place! We're pleased to hear that Mr. Kevin has been providing exceptional service. Your feedback is greatly appreciated and will be shared with our team. If there's anything else we can do to enhance your stay, please let us know.

nolytrochez@gmail.com

Resident • 2026

5.0

1/24/2026

Clean apartment

I just moved to 419 the apartment was amazing it was clean it was such an amazing apartment everything was well kept, the appliances where in top shape . Dona Alma was the person in charge making sure my apartment was clean

Property Manager Response

1/26/2026

Hello nolytrochez@gmail.com. Thank you for sharing your positive experience! We're glad to hear that your new apartment met your expectations and that Dona Alma provided excellent service. Your feedback is greatly appreciated and helps us maintain high standards. If you need anything else, feel free to reach out. Enjoy your new home!

Updated Review

ivonne.73.cg@gmail.com

Resident • 2021 - 2026

5.0

1/20/2026

Juan días es buen trabajador relo muchas gracias

[Incentivized Review] Gracias adon Juan Díaz trabajar bien repararo una cosa le doy gracias a él ser un buen trabajador gracias buen servisio muchas graciaslefoy milde gracias trabaje bien el señor Juan Díaz isobuentravajo aki martatamenti cavio filtro ac

Property Manager Response

1/21/2026

Hello ivonne.73.cg@gmail.com. Thank you for your kind words and for recognizing Juan D az's hard work. We're pleased to hear that you had a positive experience with our service. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you need further assistance, feel free to reach out.

1 Previous

7/5/2023

Updated Review

arlenasousasotolongo@gmail.com

Resident • 2024 - 2026

5.0

1/5/2026

Juan Díaz gracias aserme trabajo muy bien

[Incentivized Review] Mucho as gracias aserme trabajo bien mi ac vinieron pronto Mecanico thermsta ac buen serenísimo gracias el técnico dojusn diaslograses como mucho trabajo que ido hoy muchas gracias los recomiendo los partamento selectos

Property Manager Response

1/7/2026

Hello arlenasousasotolongo@gmail.com. Thank you for your kind words and for recommending our services! We're pleased to hear that our team was able to assist you promptly and effectively. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

2 Previous

Last 11/22/2025

Updated Review

Current Resident 903994

Resident • 2021 - 2025

4.3

12/30/2025

Excellent maintenance service

[Incentivized Review] Kevin is very intelligent. . Any maintenance problem , he knows how to fix it . He is very quick catching solutions. . Thank you Kevin . All maintenance team are very good even maintenance manager is extremely helpful too. Nalini

Property Manager Response

12/31/2025

Hello Current Resident 903994, thank you for sharing your positive experience with Kevin and our maintenance team. We're pleased to hear that their expertise and helpfulness have made a difference for you. Your feedback is valuable and encourages us to continue providing excellent service. If there's anything else we can assist you with, please let us know!

4 Previous

Last 6/21/2024

Enrique_M130

Resident • 2024 - 2025

5.0

12/8/2025

Excelente complejo de apartamentos

Todo bien, un lugar tranquilo para vivir, apartamentos 1 y 2 recamaras, seguridad, mantenimiento, muy cerca del freeway Muchas albercas todo se ve bien y comodo se puede reservar parqueos son accesibles hay lavanderias, quisiera agradecer también a Giovanni por su esfuerzo por mantener la propiedad en excelentes condiciones y su gran trabajando apartamentos

Property Manager Response

12/8/2025

Hello Enrique_M130, Thank you for sharing your positive experience! We're glad to hear that you find our community peaceful and well-maintained. It's wonderful to know that Giovanni's efforts are appreciated. We look forward to continuing to provide a comfortable living environment for you.

Current Resident 653850

Resident • 2025

5.0

12/5/2025

Quiero expresar mi agradecimiento a Joel, quien realiza el mantenimiento en nuestro condominio. Su trabajo es siempre impecable: es puntual, responsable y muy dedicado en cada tarea que realiza. Gracias a su esfuerzo, las áreas comunes se mantienen limpias, cuidadas y en excelente estado. Aprecio mucho su actitud servicial y su compromiso diario con mantener el condominio en las mejores condiciones. ¡Gracias, Joel, por tu profesionalismo y excelente trabajo!

Property Manager Response

12/8/2025

Hello Current Resident 653850, Thank you for sharing your positive experience and appreciation for Joel's hard work. We're glad to hear that his dedication and professionalism have made a significant impact on maintaining the quality of your condominium. Your feedback is invaluable and will be shared with Joel and the team. We appreciate your kind words and support!

Updated Review

yanetrs1987@gmail.com

Resident • 2024 - 2025

5.0

12/4/2025

Yoel marrero de la Rosa gracias por su trabajo de limpieza cada mañana e

[Incentivized Review] Yoel marrero de la Rosa gracias también por mantener las pool de nuestra comunidad limpias y bonitas asi como también las áreas limpias en verdad haces un buen trabajo espero q sigas asi para el bienestar de la comunidad

Property Manager Response

12/8/2025

Hello yanetrs1987@gmail.com. Thank you for your kind words and for recognizing our efforts in maintaining the community pools and areas. We're glad to hear that his work contributes positively to your experience. Your feedback is greatly appreciated!

1 Previous

8/28/2025

Kathyka_b

Resident • 2023 - 2025

5.0

12/3/2025

Excelente Mantenimieto Pavilion Place

Quisiera reconocer el trabajo que realiza Giovanni Solis en la propiedad pavilion place, gracias por reparar las cosas que necesitaba mi apartamento, con excelencia y dejando todo limpio, gran trabajador

Property Manager Response

12/8/2025

Hello Kathyka_b, thank you for your wonderful feedback! We're pleased to hear about your positive experience with Giovanni Solis at Pavilion Place. It's great to know he provided excellent service and left everything in top shape. Your recognition means a lot to us and will be shared with the team. We appreciate your support!

Marlyn_C295

Resident • 2022 - 2025

5.0

12/3/2025

Excelente servicio

Gracias Giovanni por su ayuda aclarando la situation con mi apartamento, gracias por siempre ayudar en la ordenes que colocamos en nuestro apartamento, excelente propiedad siempre está limpia y el mantenimiento al dia

Property Manager Response

12/8/2025

Hello Marlyn_C295, Thank you for your wonderful feedback! We're pleased to hear that Giovanni was able to assist you effectively and that you're happy with the cleanliness and maintenance of the property. Your satisfaction is important to us, and we appreciate your kind words. If you need anything else, feel free to reach out.

htexas944@gmail.com

Resident • 2019 - 2025

5.0

11/25/2025

Juan Díaz los checo un lack en la pared

[Incentivized Review] Gracias a Juan Díaz checar un lock que teníamos la pared estamos contento a ser buen trabajo gracias muchas gracias Juan Díaz el trabajo a ser buen tecnico le damos la gracias la los mitradores ader buen serbisio

Property Manager Response

12/1/2025

Hello htexas944@gmail.com. Thank you for sharing your positive experience with Juan D az. We're pleased to hear that you are satisfied with the service provided. Your feedback is greatly appreciated and will be shared with Juan and the team. We look forward to serving you again in the future!

elivazquez30@gmail.com

Resident • 2014 - 2025

4.2

11/21/2025

Renovacion de contrato

El joven jaime me ayudó mucho con la renovación de mi contrato ya que tenia unas dudas y el me explico todo muy amablemente y me ayudo para firmar un año mas es una excelente persona me atendió en seguida es muy amable ,eficiente y sobre todo muy respetuoso ,es el mejor muchas gracias Jaime

Property Manager Response

11/24/2025

Hello elivazquez30@gmail.com. Thank you for sharing your positive experience with Jaime! We're pleased to hear that he was able to assist you efficiently and respectfully with your contract renewal. Your feedback is valuable to us, and we'll make sure to pass along your kind words to Jaime. If you need further assistance, feel free to reach out.

Martin_T900

Resident • 2013 - 2025

5.0

11/19/2025

Juan Diaz neanbio el filter ac buen técnico din juan dias rapiditi

[Incentivized Review] Gracias don juan Diaz serian ambamen en todo muchas cgracias manteniendo sedente gracias tido tracaha selente en todo gracias pavillia to puedo recomendar en todo muchas gracias todo lo que ase selete

Property Manager Response

11/24/2025

Hello Martin_T900, Thank you for your kind words and recommendation! We're pleased to hear that you had a positive experience with us. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, feel free to reach out. Thank you once again!

melissaav1987@icloud.com

Resident • 2015 - 2025

5.0

11/19/2025

Juan diaz gracias a don Juan poner desempeño es un técnico prosional gry

[Incentivized Review] Le fresco mucho manteniendo demente la bor muchas gracias los técnico de oavillia buen la bor tener conosimiento es lo mejor muchas gracias delete trabajo hoy yo tengo una bebé vinieron rapidity resorbe pollens muchas

Property Manager Response

11/24/2025

Hello melissaav1987@icloud.com. Thank you for your wonderful review! We're glad to hear that you had a positive experience with our team and that they were able to assist you promptly. Your feedback about their knowledge and efficiency is greatly appreciated. If you need any further assistance, feel free to reach out.

Yariel_C

Resident • 2022 - 2025

5.0

11/18/2025

Gracias

Quería agradecer al técnico Francisco hernandez por su pronta ayuda con nuestra estufa y nuestro aire acondicionado gracias a su explicación también para así poder ahorrar energía y cuidar de mi electrodomésticos

Property Manager Response

11/24/2025

Hello Yariel_C, thank you for sharing your positive experience! We're glad to hear that Francisco Hernandez was able to assist you effectively with your stove and air conditioning. It's wonderful that his explanation helped you save energy and take better care of your appliances. We appreciate your feedback and look forward to serving you again in the future!

6pzsrs7vs7@privaterelay.appleid.com

Resident • 2023 - 2025

5.0

11/17/2025

Gracias por su servicio

Excelente servicio del trabajador me realizó con éxito la reparación de la lámpara de la cocina sin inconvenientes alguno el señor francisco muy amable y atento lo recomiendo mucho para otros trabajos

Property Manager Response

11/24/2025

Hello 6pzsrs7vs7@privaterelay.appleid.com. Thank you for your wonderful feedback! We're pleased to hear that Francisco provided excellent service and successfully repaired your kitchen lamp. Your recommendation means a lot to us, and we look forward to assisting you with any future needs. Have a great day!

Floor Plans & Pricing

All (5)
1 Bed (3)
2 Beds (2)

1 Bedroom

3 Available Units

1 Bed, 1 Bath | 615 sq. ft.

$820

See Floor Plan Details

3 Available Units

1 Bed, 1 Bath | 701 sq. ft.

$870

See Floor Plan Details

3 Available Units

1 Bed, 1 Bath | 800 sq. ft.

$930

See Floor Plan Details

2 Bedrooms

3 Available Units

2 Beds, 1 Bath | 962 sq. ft.

$1,275

See Floor Plan Details

2 Available Units

2 Beds, 2 Baths | 1,040 sq. ft.

$1,355

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

A+

Review Ratings (from 141 reviews)

Noise

4.8

Grounds

4.8

Safety

4.8

Office Staff

4.9

Maintenance

4.9

Neighborhood

4.9

Survey Scores N/A

Review Count

A+

Number of reviews in the past 365 days

141

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

Average time to respond to reviews

2.38 days

Features & Amenities

Laundry

Laundry Facilities
Laundry Facilities

Parking

Parking

Pets

Dog Allowed
Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
Less Info
More Info
Cat Allowed
Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
Less Info
More Info

Other

24/7 Emergency maintenance service
Balcony/Deck
Cat Friendly
Community Center
Controlled Access
Dishwasher
Large Dog Friendly
Lush Landscaping & Mature Trees
Multiple Swimming Pools
Privacy Fencing with Controlled Access
Resident Portal
Resident Service Center

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Leasing

Discover an apartment community that offers you comfort and convenience while keeping you just minutes away from the pulse of the great city of Houston. Just 15 minutes west of downtown, Pavilion Place is idyllically located right off I-69 in the charming and peaceful West Houston neighborhood of Gulfton, amazingly close to countless attractions and amenities. Our inviting 1 and 2-bedroom Gulfton apartments are stylishly appointed with designer color-coordinated interiors, as well as large walk-in closets and fully equipped kitchens. The resident community is able to enjoy six unique swimming pools, all across the property. While there is an abundance of shopping, dining, and resources in the area such as The Galleria Mall and all of the other attractions on Westheimer Road. As an IMT managed community, Pavilion Place offers 24/7 emergency maintenance service from our dedicated resident service center. Whenever you are ready to visit our fabulous apartments in Houston, TX, we are ready to welcome you! Text or call us to set up your private tour today.

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Leasing Options

Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

IMT Residential

Communities

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Questions & Answers (1)

pavilionplace

Asked on: 12/11/2017

Q: Is there any 1 bedrooms available?

Frequently Asked

How is Pavilion Place Rated?

Based on 1229 number of votes by renters, Pavilion Place is currently rated 4 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.

How effective was the maintenance team when resolving your problem?

Pavilion Place is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.

How satisfied are residents with the neighborhood?

Pavilion Place is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at Pavilion Place ?

Pavilion Place is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 2.38 days to their community reviews in the past year.

Who manages Pavilion Place ?

IMT Residential

What is the pet policy at Pavilion Place ?

dog Allowed

Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.

Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.

cat Allowed

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 1 Bath

2 Beds, 2 Baths

What is the move-in special?

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04/15/26. $1000 will be credited to the second full month's statement. Special excludes all property transfers and current residents.