Pavilion Place

Reviews Summary Video

Real Feedback from Actual Residents

Reviews Summary Video

Real Feedback from Actual Residents

. #4 . #23

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Pavilion Place

5402 Renwick Dr, Houston, TX 77081

4.0

(1229 Reviews)

$820 - $1,355/mo

Watch Review Highlights

Move-In Specials

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04...

Reviews

4.0 rating

1229 total reviews

(

196 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Amenities (25)

Customer Service (67)

Leasing (125)

Maintenance (251)

Noise (48)

Pest Control (33)

Staff (330)

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rlarios939@gmail.com

Resident • 2025

5.0

8/28/2025

Servicio

Ana fue muy amiable me ayudo a buscar un nuevo apartamento estoy haciendo un transfer y ella me explicit todo aparte eso me ayuda hasta k optuve el apartamento que queria. Si buscan apartamento Hagan Cita con Ana

Property Manager Response

9/2/2025

Hello rlarios939@gmail.com, thank you for sharing your positive experience! We're pleased to hear that Ana was able to assist you effectively in finding your new apartment. Your recommendation means a lot to us, and we're glad Ana could support you throughout the process. If you need further assistance, feel free to reach out. Enjoy your new home!

riverachantal8@gmail.com

Resident • 2025

5.0

8/28/2025

Perfect service

Ana is amazing she got me the apartment I wanted and how I wanted. I came in looking for a new home for my small family and got excellent service. Ana made it easy and made me feel comfortable and confident that pavilion was my new home

Property Manager Response

9/2/2025

Hello riverachantal8@gmail.com. Thank you for sharing your wonderful experience! We're so pleased to hear that Ana provided you with excellent service and helped you find the perfect home for your family. Your satisfaction is our priority, and we're glad to have made you feel comfortable and confident in your decision. Welcome to your new home!

Current Resident 476935

Resident • 2018 - 2025

4.3

8/27/2025

He was fast and awesome!!

When he comes, I always have water for him. He is great at his job, fast, experienced and early. As you know it's hard to sleep in Houston with no air at night and day, especially in the month of August and September!! My favorite Man!!??

Property Manager Response

9/2/2025

Hello Current Resident 476935, thank you for sharing your positive experience! We're glad to hear that our team member has been providing you with efficient and timely service, especially during those hot Houston months. Your feedback is greatly appreciated, and we look forward to continuing to serve you.

googcharles24@gmail.com

Resident • 2025

5.0

8/24/2025

Moving in

I came in one day looking for an apartment but I never thought I would leave with one, after working with ana the experience has been amazing. I got the apartment I wanted and the way I wanted I am so excited to live here at pavilion. If your looking for an apartment don't look more just come here with my friend ana you can't go wrong with her

Property Manager Response

8/25/2025

Hello googcharles24@gmail.com. Thank you for sharing your wonderful experience! We're so pleased to hear that Ana was able to assist you in finding the perfect apartment. Your kind words mean a lot to us, and we're glad you're excited about your new home at Pavilion. If you need anything else, feel free to reach out. Enjoy your new place!

taytayldld@gmail.com

Resident • 2025

5.0

8/23/2025

Servicio excelente

Ana es muy amable ella ayuda en lo que necesites ella es la mejor lo ayuda a uno en una manera profesional y amable da gusto trabajar con alguien asÃ que ayuda a un si necesitas ayuda vayan con ana ella les ayuda en todo desde buscar apartamento y servicio

Property Manager Response

8/25/2025

Hello taytayldld@gmail.com. Thank you for sharing your positive experience with Ana! We're pleased to hear that she provided professional and friendly assistance. Your feedback is greatly appreciated, and we look forward to continuing to serve you.

jesusbbv8888@gmail.com

Resident • 2025

5.0

8/23/2025

Servicios excelente

Hoy vine por llaves de mi apartamento el apartamento estaba mejor de lo k esperaba el señor Kevin hico un trabajo único. El apartamento está de lo mejor Pavilion es el mejor lugar para obtener apartamento y con gente como el señor Kevin da razón para rentar aquí

Property Manager Response

8/25/2025

Hello jesusbbv8888@gmail.com. Thank you for sharing your positive experience! We're pleased to hear that your apartment exceeded expectations and that Kevin provided exceptional service. It's great to know that Pavilion feels like the best place for you. We appreciate your feedback and look forward to continuing to serve you well.

f5qf7qb2h2@privaterelay.appleid.com

Resident • 2025

5.0

8/23/2025

Servicios

Hoy viene por llaves de mi apartamento el apartamento está hermoso el señor Kevin fue el k se encargó de dejar el apartamento como pedimos. El trabajo de este señor es maravilloso y extraordinario. Gracias a él estoy feliz con mi apartamento

Property Manager Response

8/25/2025

Hello f5qf7qb2h2@privaterelay.appleid.com. Thank you for sharing your positive experience! We're pleased to hear that Kevin provided exceptional service and that you're happy with your apartment. Your feedback is greatly appreciated and will be shared with our team. Enjoy your new home!

mondragonaxul5@gmail.com

Resident • 2025

5.0

8/23/2025

Servicio excelente

Hoy fue por mi apartamento y les puedo decir k el apartamento estaba mejor k lo k esperaba el señor kevin era el k se mantuvo encima k el apartamento k yo keria estuviera listo. Gracias a él mi apartamento está bonito y como keria

Property Manager Response

8/25/2025

Hello mondragonaxul5@gmail.com. Thank you for sharing your positive experience! We're pleased to hear that your apartment exceeded your expectations and that Kevin was able to assist you effectively. Your satisfaction is important to us, and we appreciate your kind words. Enjoy your new home!

Current Resident 420391

Resident • 2025

5.0

8/23/2025

Really fast and efficient

We urgently needed an apartment, and Ana made it happen with incredible speed and professionalism. She completed the entire process in less than a week, keeping us informed and supported every step. :)

Property Manager Response

8/25/2025

Hello Current Resident 420391, thank you for sharing your experience! We're pleased to hear that Ana was able to assist you efficiently and professionally. It's great to know she kept you informed throughout the process. We appreciate your feedback and look forward to serving you in the future!

maria.paufer14@gmail.com

Resident • 2025

5.0

8/23/2025

Excellent Service

Ana es una excelente persona, muy amable y nos brindó una excelente asistencia en todo el proceso que además fue muy rápido, todo el personal es realmente muy amable. Tuvimos una muy buena experiencia

Property Manager Response

8/25/2025

Hello maria.paufer14@gmail.com. Thank you for sharing your wonderful experience! We're pleased to hear that Ana and our team provided you with excellent and swift assistance. Your kind words about our staff's friendliness mean a lot to us. We look forward to serving you again in the future!

henryzacarias2304@gmail.com

Resident • 2025

5.0

8/21/2025

Servicio excelente

Un muy buen servicio de parte de manager Ana. Yo vine a buscar un apartamento y nunca pensé k iba a salir con un apartamento pero aki Ana me ayudó a encontrar un apartamento excelente a mi gusto y a lo k necesito si andan buscando apartamento solo vengan con Ana ella les ayuda

Property Manager Response

8/25/2025

Hello henryzacarias2304@gmail.com. Thank you for sharing your positive experience with us! We're glad to hear that Ana was able to assist you in finding the perfect apartment. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

sharlyjoseh@gmail.com

Resident • 2025

5.0

8/18/2025

Exelente servicio

Exelente experiencia Muy Amable ,Superó las espectatibas ojalá allán más personas como ella quedé encantado con el trato y la comunicación muy alegre y simpática le doy le Diera más, pero si quedé encantado

Property Manager Response

8/25/2025

Hello sharlyjoseh@gmail.com, thank you for your wonderful feedback! We're so pleased to hear that you had an excellent experience and appreciated the friendly and cheerful service. Your kind words mean a lot to us, and we hope to continue providing you with great experiences in the future. Have a fantastic day!

possio9903@gmail.com

Resident • 2025

5.0

8/18/2025

Best service

is amazibg from the start she helped with finding the perfect apartment. She was nice and friendly and she made sure to find what neet my needs. She helped from the start to the end. She made the process easy and fast. If your looking for an apartment look for ana she will help you

Property Manager Response

8/18/2025

Hello possio9903@gmail.com. Thank you for sharing your positive experience! We're glad to hear that Ana was able to assist you in finding the perfect apartment and make the process smooth and efficient. Your kind words about her friendliness and dedication are greatly appreciated. If you need any further assistance, feel free to reach out.

Current Resident 232469

Resident • 2025

5.0

8/10/2025

Samantha

Thanks to Samantha the process was fast with her applied and approved me within 3 days some other places would take weeks to even give me an answer Samanthas service is 10/10 now I’ll be moving in September THANK YOU SAM

Property Manager Response

8/11/2025

Hello Current Resident 232469, thank you for sharing your positive experience! We're glad to hear that Samantha provided you with efficient service and made the process smooth. We appreciate your kind words and look forward to welcoming you in September. If you have any further questions or need assistance, feel free to reach out.

Prospective Resident 86893

Prospect • Visited 2025

5.0

7/30/2025

Samantha such a sweet heart and knows all her stuff the tour was awesome unfortunetly we needed a 3 bedroom or we would have apply fast but do recommend these apartments and samantha the service was awesome by her

Property Manager Response

7/31/2025

Hello Prospective Resident 86893, thank you for your wonderful feedback! We're pleased to hear that Samantha provided you with an excellent tour experience. It's great to know you would recommend our apartments and her service. If your needs change in the future, we'd be happy to assist you again. Wishing you the best in finding the perfect home!

Updated Review

Yoilandi_G

Resident • 2025

5.0

7/30/2025

Hola

[Incentivized Review] Muy agradecido en poder vivir acá en este bello condominio Pavilion Place.Se les recomiendo a todos por tener excelente servicio y en especial a los trabajadores de mantenimiento y a las chicas y chicos de la oficina por su buen trato y amor con qué atienden a cada residente, por eso y muchas cosas más estamos muy felices de la buena convivencia en este lindo condominio.

Property Manager Response

7/31/2025

Hello Yoilandi_G, Thank you for sharing your wonderful experience at Pavilion Place! We're so pleased to hear that you appreciate the excellent service and the dedication of our maintenance team and office staff. Your kind words about the community and the positive environment mean a lot to us. We're glad to have you as part of our community and look forward to continuing to provide a great living experience.

2 Previous

Last 7/10/2025

Prospective Resident 64511

Prospect • Visited 2025

5.0

7/28/2025

Samantha

Thank you Samantha i had taken a tour with you on Sunday and I'm coming from out of town and Samantha made me feel very welcomed and gave me all the information I needed all apartments come with flooring which is a plus definitely recommend.

Property Manager Response

7/29/2025

Hello Prospective Resident 64511, We're glad to hear that Samantha provided you with a warm welcome and all the information you needed. It's great to know that you appreciated the flooring in our apartments. Your recommendation means a lot to us. Thank you for your positive feedback!

dejesusmariamaldonado@gmail.com

Resident • 2023 - 2025

5.0

7/25/2025

Good Job jaime

Jaime helped me several times and helped get my renewal finished. He is very kind and considerate. Definitely go to him if you have a problem. He will help all the way through. He speaks English and Spanish which is great.

Property Manager Response

7/28/2025

Hello dejesusmariamaldonado@gmail.com, thank you for your 5-star review! We're glad to hear that Jaime was able to assist you effectively with your renewal. His bilingual skills are indeed a great asset. We appreciate your recommendation and look forward to serving you again in the future.

Prospective Resident 20553

Prospect • Visited 2025

5.0

7/24/2025

10 out of 10 would recommend

Samantha did a wonderful job giving me a tour. She was very kind and patient answering every question I had which was a lot haha. Definitely would recommend speaking to her if you are looking to lease.

Property Manager Response

7/25/2025

Hello Prospective Resident 20553, Thank you for your 5-star review! We're glad to hear that Samantha was able to provide you with a great tour and answer all your questions. Your recommendation means a lot to us. We look forward to potentially welcoming you to our community.

Current Resident 20367

Resident • 2023 - 2025

5.0

7/24/2025

Samantha

Thank you Samantha for helping me these past 2 years that I lived here I am currently moving due to work and she has always helped me since moving here she has done so much since she started she was new when I had moved in and I was one of her first clients and i definitely recommend her to anyone looking for an apartment

Property Manager Response

7/25/2025

Hello Current Resident 20367, We appreciate your kind words and the time you took to share them with us. It's great to hear that Samantha has been able to assist you throughout your time here. We wish you all the best in your new endeavors and thank you for recommending us. Safe travels!

Prospective Resident 19995

Prospect • Visited 2025

5.0

7/24/2025

Samantha

thank you to samantha for helping me in this process had accidently applied to their sister property and she reassured me that everything will still go smoothly and she has been working effectively thanks to sam for her great attitude i recommend sam

Property Manager Response

7/25/2025

Hello Prospective Resident 19995, We're glad to hear that Samantha was able to assist you effectively during your application process. Her dedication to providing excellent service is truly appreciated. Your recommendation means a lot to us. Thank you for your positive feedback!

Updated Review

clos28@gmail.com

Resident • 2019 - 2025

2.5

7/24/2025

Good customer service

I visited the the leasing office today to obtain information. Jaime was able to answer all my questions. He went a step further to explain and recommend what I should do. Thank you for your great customer service.

Property Manager Response

7/28/2025

Hello clos28@gmail.com, we appreciate your feedback and are glad to hear that Jaime was able to assist you effectively. We strive to provide excellent customer service and your comments affirm that we're on the right track. Thank you for taking the time to share your experience.

2 Previous

Last 9/19/2022

Updated Review

nguyen.thongnguyen.tony@gmail.com

Resident • 2020 - 2025

4.3

7/23/2025

request for low pressure hot and cold water in shower room.

very fast response to my request. The job done very good. The handyman very nice. I am very happy and satisfied. Thanks for fast response and solved the problem. Keep it up make the apts the best place to live.

Property Manager Response

7/25/2025

Hello nguyen.thongnguyen.tony@gmail.com, we appreciate your positive feedback! It's great to hear that you're happy with our quick response and the quality of work done by our handyman. We're committed to making our apartments the best place to live. Thank you for your support!

2 Previous

Last 12/7/2024

Prospective Resident 969093

Prospect • Visited 2025

5.0

7/20/2025

Samantha

Samantha Is such a great leasing agent she took all my needs in consideration to find me a perfect apartment since i am going to be moving from dallas she also was able to give me as much information as i needed to convince me to apply (shes awesome at he job lol) and sold me definitely will be coming by in november to lease once my lease is up. i recommend samantha shes friendly,bubbly, and listens to everything you are looking for and has so much knowledge

Property Manager Response

7/21/2025

Hello Prospective Resident 969093, Thank you for your glowing review! We're glad to hear that Samantha was able to assist you in finding the perfect apartment and provide you with all the necessary information. We look forward to welcoming you in November. Your recommendation means a lot to us. Thanks again!

Updated Review

Katy_u

Resident • 2023 - 2025

5.0

7/17/2025

Excelente servicio

Ana hoy me ayudo con mi renovación de contrato y lo unico que puedo dicir es k ana es la mejor, no solo me ayudo pero me explico sobre mis dudas fue paciente y me ayudo mucho. Ahora voy a ser residente por otro ano mas y estoy contenta en tener gente como ana en la oficina ayudando

Property Manager Response

7/21/2025

Hello Katy_u, thank you for your glowing review! We're so glad to hear that Ana was able to assist you with your contract renewal and answer all your questions. We appreciate your kind words and look forward to serving you for another year.

1 Previous

12/20/2023

Floor Plans & Pricing

All (5)
1 Bed (3)
2 Beds (2)

1 Bedroom

3 Available Units

1 Bed, 1 Bath | 615 sq. ft.

$820

See Floor Plan Details

3 Available Units

1 Bed, 1 Bath | 701 sq. ft.

$870

See Floor Plan Details

3 Available Units

1 Bed, 1 Bath | 800 sq. ft.

$930

See Floor Plan Details

2 Bedrooms

3 Available Units

2 Beds, 1 Bath | 962 sq. ft.

$1,275

See Floor Plan Details

2 Available Units

2 Beds, 2 Baths | 1,040 sq. ft.

$1,355

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

A+

Review Ratings (from 141 reviews)

Noise

4.8

Grounds

4.8

Safety

4.8

Office Staff

4.9

Maintenance

4.9

Neighborhood

4.9

Survey Scores N/A

Review Count

A+

Number of reviews in the past 365 days

141

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

Average time to respond to reviews

2.38 days

Features & Amenities

Laundry

Laundry Facilities
Laundry Facilities

Parking

Parking

Pets

Dog Allowed
Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
Less Info
More Info
Cat Allowed
Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
Less Info
More Info

Other

24/7 Emergency maintenance service
Balcony/Deck
Cat Friendly
Community Center
Controlled Access
Dishwasher
Large Dog Friendly
Lush Landscaping & Mature Trees
Multiple Swimming Pools
Privacy Fencing with Controlled Access
Resident Portal
Resident Service Center

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Leasing

Discover an apartment community that offers you comfort and convenience while keeping you just minutes away from the pulse of the great city of Houston. Just 15 minutes west of downtown, Pavilion Place is idyllically located right off I-69 in the charming and peaceful West Houston neighborhood of Gulfton, amazingly close to countless attractions and amenities. Our inviting 1 and 2-bedroom Gulfton apartments are stylishly appointed with designer color-coordinated interiors, as well as large walk-in closets and fully equipped kitchens. The resident community is able to enjoy six unique swimming pools, all across the property. While there is an abundance of shopping, dining, and resources in the area such as The Galleria Mall and all of the other attractions on Westheimer Road. As an IMT managed community, Pavilion Place offers 24/7 emergency maintenance service from our dedicated resident service center. Whenever you are ready to visit our fabulous apartments in Houston, TX, we are ready to welcome you! Text or call us to set up your private tour today.

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Leasing Options

Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

IMT Residential

Communities

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Questions & Answers (1)

pavilionplace

Asked on: 12/11/2017

Q: Is there any 1 bedrooms available?

Frequently Asked

How is Pavilion Place Rated?

Based on 1229 number of votes by renters, Pavilion Place is currently rated 4 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.

How effective was the maintenance team when resolving your problem?

Pavilion Place is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.

How satisfied are residents with the neighborhood?

Pavilion Place is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at Pavilion Place ?

Pavilion Place is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 2.38 days to their community reviews in the past year.

Who manages Pavilion Place ?

IMT Residential

What is the pet policy at Pavilion Place ?

dog Allowed

Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.

Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.

cat Allowed

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 1 Bath

2 Beds, 2 Baths

What is the move-in special?

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04/15/26. $1000 will be credited to the second full month's statement. Special excludes all property transfers and current residents.