Pavilion Place

Reviews Summary Video

Real Feedback from Actual Residents

Reviews Summary Video

Real Feedback from Actual Residents

. #4 . #25

Award Winner

Pavilion Place

5402 Renwick Dr, Houston, TX 77081

4.0

(1229 Reviews)

$820 - $1,355/mo

Watch Review Highlights

Move-In Specials

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04...

Reviews

4.0 rating

1229 total reviews

(

196 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Amenities (25)

Customer Service (67)

Leasing (125)

Maintenance (251)

Noise (48)

Pest Control (33)

Staff (330)

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Review Rating

dubonenrry85@gmail.com

Resident • 2022 - 2025

5.0

11/15/2025

Maintenance

Kevin is amazing does great maintenance service. He’s fast and very knowledgeable and professional there was repairs recently he made sure everything was done correctly and professionally he did a great job all around and was really fast

Property Manager Response

11/17/2025

Hello dubonenrry85@gmail.com. Thank you for sharing your positive experience! We're glad to hear that Kevin provided you with fast, knowledgeable, and professional service. Your feedback is greatly appreciated and will be shared with him. We look forward to serving you again in the future!

celiacoleman84@gmail.com

Resident • 2021 - 2025

5.0

11/14/2025

Limpieza

El apartamento estaba del lujo llegamos y Dona alma tenía bien limpio. Nos encantó como estaba el apartamento todo estaba en su lugar. La limpieza fue espectacular no esperábamos que limpio y bonito era nuestro apartamento gracias dona alma

Property Manager Response

11/17/2025

Hello celiacoleman84@gmail.com, thank you for your wonderful feedback! We're so pleased to hear that you enjoyed your stay and found the apartment to be in excellent condition. It's great to know that Do a Alma's efforts made your experience special. We appreciate your kind words and look forward to welcoming you back in the future!

Current Resident 453218

Resident • 2020 - 2025

5.0

11/14/2025

Luis Great Service

Luis fixed my apartment leak. He was fast and professional. Im so happy living ay Pavilion Place Apartments. Berenice helps me with questions about my account. She is kind and helpful! I recommend this place to everyone.

Property Manager Response

11/14/2025

Hello Current Resident 453218, thank you for sharing your positive experience! We're glad to hear that Luis and Berenice provided you with excellent service. It's wonderful to know you're happy at Pavilion Place Apartments. Your recommendation means a lot to us!

Updated Review

Current Resident 955833

Resident • 2021 - 2025

4.7

11/13/2025

Review for work done

I requested routine maintenance on November 8. I had a quick response. The maintenance worker, (Kevin)? quickly got the ceiling alarms working, and asked questions to clarify my request for my new stove. Stove: Kevie got me new coils, and pans to go with my new stove that was replaced a few months ago. I had old, wrong sized coils that he replaced with matching stove type coils. This work was very much appreciated. He also replaced the a/c filter.

Property Manager Response

11/14/2025

Hello Current Resident 955833, Thank you for sharing your positive experience with our maintenance service. We're glad to hear that Kevin was able to address your needs efficiently and ensure everything was in order, from the ceiling alarms to your stove and a/c filter. Your feedback is valuable to us, and we appreciate your kind words. If you have any more requests or need further assistance, feel free to reach out.

2 Previous

Last 3/14/2025

bob.jan.1993@gmail.com

Resident • 2023 - 2025

5.0

11/13/2025

Gracias

Le agradezco a pavilion place por darme un hogar y al tecnico francisco hernandez gonzales por su pronta ayuda con nuestro problema con el refrigerator muy fino la atencion de su parte y al explicarnos todos los detalles

Property Manager Response

11/14/2025

Hello bob.jan.1993@gmail.com. Thank you for your kind words and for recognizing Francisco's efforts. We're pleased to hear that you felt at home and received the assistance you needed. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can do for you, feel free to reach out!

kervissmith20@gmail.com

Resident • 2024 - 2025

5.0

11/13/2025

Great staff members

[Incentivized Review] This is the second or third time that we have had Mr. Francisco Hernandez come and fix my AC, and he came out and completes.. This is the second or third time that we have had Mr. Francisco Hernandez come and fix my AC, and he came out and completed the job efficiently, thank you

Property Manager Response

11/14/2025

Hello kervissmith20@gmail.com, thank you for sharing your positive experience with Mr. Francisco Hernandez. We're pleased to hear that he was able to assist you efficiently with your AC needs. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

er764539@gmail.com

Resident • 2023 - 2025

5.0

11/12/2025

Aire acondicionado

Juan Díaz , reparo el aire acondicionado de liqueos y enfriamiento Excelente servicio muy sastifecha con el trabajo el lugar de trabajo quedó en excelentes estado no quedó suciedad donde estuvo trabajando

Property Manager Response

11/14/2025

Hello er764539@gmail.com. Thank you for sharing your positive experience! We're pleased to hear that Juan D az provided excellent service and left the workspace clean and tidy. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, feel free to reach out.

arielavalos671@gmail.com

Resident • 2025

5.0

11/11/2025

Moving in

Pues mi opinión es: que a sido la mejor experiencia en estos apartamentos, todos muy atentos especialmente ANA, muy amable. Se los recomiendo al 100% Muy buen trabajo, es lo mejor, se los recomiendo al mil.

Property Manager Response

11/12/2025

Hello arielavalos671@gmail.com, thank you for sharing your wonderful experience with us! We're so pleased to hear that you enjoyed your time at our apartments and that Ana made a positive impact on your stay. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to welcoming you back in the future!

Updated Review

darvincasco@gmail.com

Resident • 2024 - 2025

5.0

11/5/2025

Great service

Great service very friendly nice upbeat. Ana is always ready to recieve anyone with a smile. She is very knowledgeable and happy to help you with any questiobs or concerns. You need help with any maintence issue and she helps you thank you ana

Property Manager Response

11/10/2025

Hello darvincasco@gmail.com. Thank you for your wonderful feedback! We're pleased to hear that Ana has made such a positive impact with her friendly and knowledgeable service. Your kind words motivate us to continue providing excellent support. If you have any more feedback or need assistance, feel free to reach out.

1 Previous

8/29/2025

Updated Review

Miguel_M349

Resident • 2020 - 2025

5.0

10/13/2025

gracias por su ayuda

gracias por tan excelente servicio q esta prestando este señor de mantenimiento, y la explicación q me ha dado de el porqué suceden estos daños en el aire acondicionado ( bandeja). Gracias a la oficina por ser diligente en la situación planteada por el daño en el apartamento. .Gracias a IMT por tan beneficioso servicio.

Property Manager Response

10/14/2025

Hello Miguel_M349, Thank you for your kind words and for recognizing the efforts of our maintenance team. We're pleased to hear that the explanation provided was helpful and that our office was able to address your concerns efficiently. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If you have any more needs, feel free to reach out.

1 Previous

8/29/2025

Current Resident 849214

Resident • 2022 - 2025

3.5

9/23/2025

Very responsive maintenance team

LeMay and Johnny have both been to my apartment several times. From electrical, to plumbing, and exterior, they always quickly and carefully get the job done. They are both kind, respectful, and efficient. Thank you, maintenance team!

Property Manager Response

9/25/2025

Hello Current Resident 849214, thank you for sharing your positive experience with LeMay and Johnny. We're glad to hear that our maintenance team has been efficient and respectful during their visits. Your feedback is valuable to us, and we appreciate your recognition of their hard work. If there's anything else we can assist you with, please let us know!

riveraljaime@gmail.com

Resident • 2020 - 2025

5.0

9/15/2025

Gran servicio

Hoy vine a renovar mi contrato y Ana me ayudó fue muy amable y servicial. Aún k la oficina estuviera ella me dio su tiempo y me ayudó con mi renovación sin tanto problema la verdad ana es la mejor. Ella se enfoca en ayudar como pueda

Property Manager Response

9/18/2025

Hello riveraljaime@gmail.com. Thank you for sharing your positive experience with us! We're glad to hear that Ana provided you with excellent service during your contract renewal. Your feedback is greatly appreciated and will be shared with Ana and the team. We look forward to serving you again in the future!

Updated Review

6bq8tq7hcd@privaterelay.appleid.com

Resident • 2024 - 2025

5.0

9/12/2025

Great service

Ana is excellent in customer service she is so friendly and just all around friendly. She always helps me with work orders and requests that I need for my apartment. She is always willing to help. If your looking for an apartment come see Ana

Property Manager Response

9/12/2025

Hello 6bq8tq7hcd@privaterelay.appleid.com, thank you for your wonderful feedback! We're so pleased to hear about your positive experiences with Ana and her exceptional customer service. It's great to know she has been helpful with your work orders and requests. We appreciate your recommendation and look forward to continuing to serve you.

1 Previous

3/24/2025

daniloe083@gmail.com

Resident • 2023 - 2025

5.0

9/5/2025

Servicio

Ana es muy amable y profesional ella ayuda a todos siempre con una sonrisa nos ayudó a renovar nuestro contrato ella lo hicimos fácil gracias al servicio de ella. Cuando alguien necesita algo vaya con Ana

Property Manager Response

9/8/2025

Hello daniloe083@gmail.com. Thank you for sharing your positive experience! We're pleased to hear that Ana provided you with such helpful and professional service. Your kind words about her dedication and friendly approach mean a lot to us. We appreciate your recommendation and look forward to serving you again in the future!

leivisc235@gmail.com

Resident • 2023 - 2025

5.0

9/5/2025

Servicio

Ana es muy amable y gentil ella ayuda a lo k uno necesite. Vine a renovar mi contrato y Ana me ayudó a hacer el proceso en menos de unos mins ya está renovado mi contrato gracias a na k me ayuda paso a paso

Property Manager Response

9/8/2025

Hello leivisc235@gmail.com. Thank you for sharing your positive experience! We're glad to hear that Ana was able to assist you efficiently with your contract renewal. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Ana. If you need further assistance, feel free to reach out.

shahriarhasan003@gmail.com

Resident • 2024 - 2025

5.0

9/4/2025

Kevin is a very nice person—extremely helpful whenever we need something. Whether it’s fixing things inside the complex or guiding us with other matters, he’s always prompt in responding. He has saved us big money on several occasions with his technical expertise. He always greets us with a smile and treats us like family. Kevin is truly a five-star guy!

Property Manager Response

9/5/2025

Hello shahriarhasan003@gmail.com. Thank you for sharing your wonderful experience with Kevin! We're glad to hear how his helpfulness and expertise have made a positive impact. It's great to know he treats everyone like family and provides such valuable support. Your feedback is much appreciated!

maridepaz2011@gmail.com

Resident • 2022 - 2025

5.0

9/3/2025

Gracias a samantha por siempre ayudarme cada mes en pagar la renta y siempre ayudar con lo de mantenimiento muy hamable que es la muchacha la recomiendo a quien busque apartamento sabe cómo comunicarse

Property Manager Response

9/5/2025

Hello maridepaz2011@gmail.com, thank you for your wonderful feedback! We're pleased to hear that Samantha has been so helpful and attentive to your needs. Your recommendation means a lot to us, and we appreciate your kind words. If there's anything else we can assist you with, feel free to reach out.

Updated Review

dannyharvey338@gmail.com

Resident • 2023 - 2025

5.0

9/2/2025

Great service

Kevin is an amazing guy whenever I have a service that's needs to be completed Mr Kevin is on it he's efficient friendly and professional if you need something done Mr Kevin is the one to call. He is very knowledgeable and smart great guy all around can't go wrong with him

Property Manager Response

9/5/2025

Hello dannyharvey338@gmail.com, thank you for sharing your positive experience with Kevin! We're pleased to hear that his efficiency, friendliness, and professionalism have made a great impression. Your feedback is invaluable, and we appreciate your kind words. If you need any further assistance, feel free to reach out.

1 Previous

8/18/2025

Current Resident 919441

Resident • 2022 - 2025

4.0

8/30/2025

This late review goes to Orlando, Juan, and Francisco. They work diligently to get the job done. If asked, they will leave a note card stating why they were there, the time, and what work was done. I like this because it lets me know maintenance was there. Kudos to ya’ll!

Property Manager Response

9/2/2025

Hello Current Resident 919441. Thank you for sharing your positive experience with Orlando, Juan, and Francisco. We're glad to hear that their diligence and communication have made a difference for you. Your feedback is valuable and helps us maintain high standards. We appreciate your support!

Updated Review

Current Resident 641456

Resident • 2025

5.0

8/30/2025

Muchas gracias al técnico Francisco Hernández por su pronta y rápida ayuda con nuestro centro de lavado y nuestra estufa desde que venimos a la propiedad nos han ayudado mucho la propiedad es muy segura y amables los residentes

Property Manager Response

9/2/2025

Hello Current Resident 641456, thank you for your wonderful feedback! We're pleased to hear that Francisco Hern ndez provided you with prompt and efficient assistance. It's great to know you feel secure and welcomed in our community. We appreciate your kind words and are here to help whenever you need us.

1 Previous

3/19/2025

colachospark82@gmail.com

Resident • 2025

5.0

8/29/2025

Gran servicio

El servicio que ana me a dado a sido el mejor ella me ayudo a obtener el apartamento que quiero me ayudo con el proceso iso k todo fuera fácil para mi ahora tengo un apartamento y listo para mover me. Si andan buscando apartament vengan con mi amiga ana ella les va ayudar sin problemas

Property Manager Response

9/2/2025

Hello colachospark82@gmail.com. Thank you for sharing your positive experience! We're glad to hear that Ana provided exceptional service and made the process smooth for you. Your recommendation means a lot to us, and we appreciate your kind words. Enjoy your new apartment!

cardonagladis848@gmail.com

Resident • 2025

5.0

8/29/2025

Servicio

Ana es muy amable y profesional ayuda mucho a todos en lo que pueda el servicio de ella es único trat a la gente como familia y ayuda y informa a la gente si busca apartamento vayan con ella. Les puede ayudar

Property Manager Response

9/2/2025

Hello cardonagladis848@gmail.com. Thank you for your wonderful feedback! We're pleased to hear that Ana provided you with such a professional and caring experience. Your kind words about her unique service and dedication mean a lot to us. We appreciate your recommendation and look forward to assisting you again in the future!

b7cvgxvcpq@privaterelay.appleid.com

Resident • 2025

5.0

8/29/2025

Servicio

Ana me a ayudado a tomar posesión de un apartamento no ahí nadie como ella. Me ayudó desde el principio al final ella es la mejor si kieren en busca de un apartamento es muy amigable y profesional y ayuda a su necesidad

Property Manager Response

9/2/2025

Hello b7cvgxvcpq@privaterelay.appleid.com. Thank you for sharing your positive experience! We're glad to hear that Ana provided such excellent support in helping you secure your apartment. Your kind words about her professionalism and friendliness mean a lot to us. If you need any further assistance, feel free to reach out.

Current Resident 500309

Resident • 2015 - 2025

5.0

8/28/2025

Gracias!!!!

Muy agradecida por la pronta respuesta a mi solicitud de reparaciÃ³n a mi apartamento.. le doy las gracias al Sr. Juan Diaz por el trabajo realizado, de hecho el personal de mantenimiento siempre ha sido muy amable... GRACIAS!!!!

Property Manager Response

9/2/2025

Hello Current Resident 500309, thank you for your kind words and for recognizing our team's efforts. We're pleased to hear that Juan Diaz and our maintenance staff have provided you with excellent service. Your feedback is greatly appreciated and motivates us to continue delivering quality support. If you need further assistance, feel free to reach out. Thank you for being a valued resident!

Former Resident 497364

Resident • 2020 - 2025

4.2

8/28/2025

Good maintenance man

[Incentivized Review] He fixed my AC. He replaced and installed a whole new system for my apartment. My mom and the babies are happy because we are not dying from the heat. Instead, we are nice and cool. He was very thorough.

Property Manager Response

9/2/2025

Hello Former Resident 497364, thank you for sharing your experience! We're pleased to hear that the new AC system has made a positive difference for you and your family. It's great to know that the installation was thorough and effective. We appreciate your feedback and look forward to serving you again in the future.

Floor Plans & Pricing

All (5)
1 Bed (3)
2 Beds (2)

1 Bedroom

3 Available Units

1 Bed, 1 Bath | 615 sq. ft.

$820

See Floor Plan Details

3 Available Units

1 Bed, 1 Bath | 701 sq. ft.

$870

See Floor Plan Details

3 Available Units

1 Bed, 1 Bath | 800 sq. ft.

$930

See Floor Plan Details

2 Bedrooms

3 Available Units

2 Beds, 1 Bath | 962 sq. ft.

$1,275

See Floor Plan Details

2 Available Units

2 Beds, 2 Baths | 1,040 sq. ft.

$1,355

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

A+

Review Ratings (from 141 reviews)

Noise

4.8

Grounds

4.8

Safety

4.8

Office Staff

4.9

Maintenance

4.9

Neighborhood

4.9

Survey Scores N/A

Review Count

A+

Number of reviews in the past 365 days

141

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

Average time to respond to reviews

2.38 days

Features & Amenities

Laundry

Laundry Facilities
Laundry Facilities

Parking

Parking

Pets

Dog Allowed
Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
Less Info
More Info
Cat Allowed
Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
Less Info
More Info

Other

24/7 Emergency maintenance service
Balcony/Deck
Cat Friendly
Community Center
Controlled Access
Dishwasher
Large Dog Friendly
Lush Landscaping & Mature Trees
Multiple Swimming Pools
Privacy Fencing with Controlled Access
Resident Portal
Resident Service Center

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Leasing

Discover an apartment community that offers you comfort and convenience while keeping you just minutes away from the pulse of the great city of Houston. Just 15 minutes west of downtown, Pavilion Place is idyllically located right off I-69 in the charming and peaceful West Houston neighborhood of Gulfton, amazingly close to countless attractions and amenities. Our inviting 1 and 2-bedroom Gulfton apartments are stylishly appointed with designer color-coordinated interiors, as well as large walk-in closets and fully equipped kitchens. The resident community is able to enjoy six unique swimming pools, all across the property. While there is an abundance of shopping, dining, and resources in the area such as The Galleria Mall and all of the other attractions on Westheimer Road. As an IMT managed community, Pavilion Place offers 24/7 emergency maintenance service from our dedicated resident service center. Whenever you are ready to visit our fabulous apartments in Houston, TX, we are ready to welcome you! Text or call us to set up your private tour today.

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Leasing Options

Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

IMT Residential

Communities

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Questions & Answers (1)

pavilionplace

Asked on: 12/11/2017

Q: Is there any 1 bedrooms available?

Frequently Asked

How is Pavilion Place Rated?

Based on 1229 number of votes by renters, Pavilion Place is currently rated 4 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.

How effective was the maintenance team when resolving your problem?

Pavilion Place is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.

How satisfied are residents with the neighborhood?

Pavilion Place is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at Pavilion Place ?

Pavilion Place is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 2.38 days to their community reviews in the past year.

Who manages Pavilion Place ?

IMT Residential

What is the pet policy at Pavilion Place ?

dog Allowed

Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.

Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.

cat Allowed

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 1 Bath

2 Beds, 2 Baths

What is the move-in special?

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04/15/26. $1000 will be credited to the second full month's statement. Special excludes all property transfers and current residents.