Pavilion Place

Reviews Summary Video

Real Feedback from Actual Residents

Reviews Summary Video

Real Feedback from Actual Residents

. #4 . #23

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Pavilion Place

5402 Renwick Dr, Houston, TX 77081

4.0

(1229 Reviews)

$820 - $1,355/mo

Watch Review Highlights

Move-In Specials

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04...

Reviews

4.0 rating

1229 total reviews

(

196 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Amenities (25)

Customer Service (67)

Leasing (125)

Maintenance (251)

Noise (48)

Pest Control (33)

Staff (330)

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Review Rating

Abigail_M941

Resident • 2025

5.0

7/12/2025

Service

Ana has been super helpful. From the moment i walked in needing help with a service request she greeted ne with a smile and just made feel comfortable to tell her what help i needed the experince with her is greet she is friendly helpful and professional. Ubderstaning and patient

Property Manager Response

7/14/2025

Hello Abigail_M941, Thank you for your wonderful review! We're glad to hear that Ana was able to assist you effectively and make your experience a positive one. Your kind words about her friendliness, professionalism, and patience are greatly appreciated. We look forward to serving you again in the future.

Mary_S852

Prospect • Visited 2025

5.0

7/12/2025

Service

Ana a sido muy buena me ayudado desde el primer día k entré. Yo le dije k hería estar serca de mi amiga y Ana lo hizo posible. Ana de verdad escucha lo k uno kiere me hozo sentir muy bien como k el apartamento fue hecho solo para mi

Property Manager Response

7/14/2025

Hello Mary_S852, thank you for your wonderful review and the full rating. We're glad to hear that Ana was able to assist you effectively and make your experience a positive one. We always strive to listen to our customers and meet their needs. We look forward to serving you again in the future.

Maricela_H

Prospect • Visited 2025

5.0

7/12/2025

Excellent service

Ana has been so are currently looking for an apartment Ana has been so helpful she has helped us look at apartments until we find one that feels like home. We are so glad to be working with someone who hears are need and has tailored are experncie to what we need I highly recommend to speak to Ana if you are looking for a new home

Property Manager Response

7/14/2025

Hello Maricela_H, Thank you for your glowing review! We're so pleased to hear that Ana has been able to assist you effectively in your apartment search. Your recommendation means a lot to us. We're here to ensure your experience is always tailored to your needs. Thanks again!

Updated Review

Arazay_F

Resident • 2025

5.0

7/12/2025

Servicio excelente

Ana nos a dado un servicio excelente desde el primer día siempre viene profesional y con una sonrisa. Recomiendo k si están buscando nuevo hogar vayan con ana nadie más como ella para dar les el mejor servicio excelente

Property Manager Response

7/14/2025

Hello Arazay_F, Thank you for your 5-star review! We're glad to hear that Ana has been providing excellent service with professionalism and a smile. Your recommendation means a lot to us. We look forward to continuing to serve you.

1 Previous

5/30/2025

colleen.ameen@gmail.com

Prospect • Visited 2025

5.0

7/12/2025

Ana is amazing

Ana is amazing hard working young lady. She is full of energy and enthusiasm. I loved working with her she is a real joy to work with I really recommend her for your next apartment. She really personalizes the experience and makes it easy to feel comfortable with her

Property Manager Response

7/14/2025

Hello colleen.ameen@gmail.com. We appreciate your kind words about Ana. It's wonderful to hear that her energy and personalized service made your experience a positive one. Your recommendation means a lot to us. Thank you for taking the time to share your feedback.

Prospective Resident 879751

Prospect • Visited 2025

5.0

7/12/2025

Good Service

The service was great I loved the energy she had. Ana made me feel very comfortable on the tour honestly it felt like home. She was fast and to the point on the tour which was good because I had a lot of questions.

Property Manager Response

7/14/2025

Hello Prospective Resident 879751, We're so glad to hear that you had a positive experience with Ana and that our service met your expectations. It's wonderful to know that you felt at home during your tour. Your feedback is greatly appreciated. Thank you for considering us!

jucerobri@gmail.com

Resident • 2024 - 2025

5.0

7/11/2025

Samantha y Ana siempre dispuestas para ayudar a uno con lo que sea. Y ellas muy buena gente muy amigable buen ambiente y me ayudaron a renovar mi contrato para otro aÃ±o. Recomiendo a samantha y Ana mucho por si buscan apartamento

Property Manager Response

7/14/2025

Hello jucerobri@gmail.com, thank you for your 5-star review! We're glad to hear that Samantha and Ana were able to assist you effectively and create a friendly environment. Your recommendation means a lot to us. We look forward to continuing to serve you in the future.

carlos.fuentes.181854@gmail.com

Resident • 2024 - 2025

5.0

6/18/2025

Samantha fue muy hamable conmigo en mi ida llevando las llaves y todo pero me gustó mucho estar aquí todo este tiempo me encantó esta propiedad solo que necesitaba de 3 cuarto pero no abia muy triste pero me encantó vivir aquí muy tranquilo

Property Manager Response

6/20/2025

Hello carlos.fuentes.181854@gmail.com, we're glad to hear that you had a positive experience with Samantha and enjoyed your time at our property. We understand your need for a 3-bedroom unit and we're sorry for any inconvenience. We appreciate your feedback and hope to continue providing a peaceful living environment for you.

victorzelaya.28@gmail.com

Resident • 2016 - 2025

5.0

6/5/2025

Samantha me ayudo alÃ³ de mi seguransa y para conectar me en mi portal y me ayudo como aser un tiket para aser de mantenimiento y ella si es buena gente y me ayudo con todo lo que necesite para lo que sea esta ella

Property Manager Response

6/9/2025

Hello victorzelaya.28@gmail.com. We're so glad to hear that Samantha was able to assist you effectively with your insurance and portal connection needs. It's wonderful to know that her assistance met your expectations. We'll be sure to pass your kind words along to her. Thank you for your positive feedback!

rodrmirtha1@gmail.com

Resident • 2024 - 2025

5.0

6/5/2025

Muchas gracias Samantha por ayudarme a renovar mi contrato otraves para otro año y informarme en como usar la pagina de rejistrar el carro y con el contractor muy amable la muchacha y tuvo mucha pasiensa

Property Manager Response

6/9/2025

Hello rodrmirtha1@gmail.com, thank you for your 5-star rating and kind words about Samantha. We're glad to hear that she was able to assist you effectively with your contract renewal and provide helpful information. Your feedback is greatly appreciated.

Linda_E556

Resident • 2013 - 2025

5.0

6/4/2025

Gracias al minerales don juan me ubico reclamar ac estaba lekindo muy ab

[Incentivized Review] Selete trabajo meareclaro mi ac esta ka conplolema meloreglo rapidísimo meine don juan buen trabajador gracias persona que travaja aki gracias llego muchos año así selete serbisio recomiendo que benga rentar así en los pavilia recomindo

Property Manager Response

6/9/2025

Hello Linda_E556, thank you for your 5-star rating and for your kind words. We're glad to hear that you had a positive experience with our service and staff. Your recommendation means a lot to us. Thanks again!

2019luisherrera@gmail.com

Resident • 2025

5.0

6/3/2025

Yo me moví así un mes y cuando entro me ayuda SAMANTHA mucho ella muy amable la se?orita la recomiendo para quien necesite ayuda con lo que sea y el complejo es mucho mejor de donde vivia antes. Pavilion place

Property Manager Response

6/9/2025

Hello 2019luisherrera@gmail.com, thank you for your 5-star review! We're glad to hear that Samantha was able to assist you and that you're enjoying your new place. Your recommendation means a lot to us. Thanks again!

Current Resident 406412

Resident • 2023 - 2025

5.0

6/2/2025

Samantha has been helping me since 2023 and she has helped me with anything I needed regarding my apartment or parking as well as making my dog feel welcomed and feel at home she’s very loving to all animals i recommend her to anyone who wants to lease here.

Property Manager Response

6/2/2025

Hello anonymous, thank you for your glowing review! We're so glad to hear that Samantha has been able to assist you effectively and make your dog feel at home. Your recommendation means a lot to us. We look forward to continuing to provide you with excellent service.

Updated Review

picomisty937@gmail.com

Resident • 2024 - 2025

5.0

6/2/2025

Samantha me ayudo a mudar me aquí el año pasado y ahora que estado aquí ella me ayuda mucho cada ves que la necesito muy amable la muchacha y siempre positiva se lleva muy bien con todos de lo que e visto Samantha gracias por todo !!

Property Manager Response

6/2/2025

Hello picomisty937@gmail.com, thank you for your 5-star review! We're glad to hear that Samantha has been so helpful and positive. Your kind words are greatly appreciated and we'll be sure to pass them along to her. Thanks again for your feedback!

1 Previous

2/27/2025

cabotbatistaroger@gmail.com

Resident • 2025

5.0

5/30/2025

Servicio bueno

Ana a sido muy a tenido mucha paciencia y nos ayudado en todo. A tenido paciencia ella nos ayudado. ANa nos a ayudado siempre profesional. No tenemos ninguna keja nos encantó la experiencia siempre profesional

Property Manager Response

6/2/2025

Hello cabotbatistaroger@gmail.com, thank you for your 5-star review! We're glad to hear that Ana was able to assist you with patience and professionalism. Your positive feedback is greatly appreciated. We look forward to serving you again in the future.

Updated Review

chicojyesica96@gmail.com

Resident • 2024 - 2025

5.0

5/30/2025

Ana is amazing person she is very knowledgeable. She is kind and quick to help she never hesitate to help. She is very professional. From the moment she helped us find our new home to now that we live here our experience with Ana has been amazing she has made everything easy for us

Property Manager Response

6/2/2025

Hello chicojyesica96@gmail.com, Thank you for your glowing review! We're so glad to hear that Ana was able to assist you effectively and professionally. It's wonderful to know that your experience from finding your new home to settling in has been smooth. We appreciate your feedback and look forward to continuing to serve you.

1 Previous

3/20/2025

Prospective Resident 354673

Prospect • Visited 2025

5.0

5/28/2025

Samantha me dio un bien servicio por telefono y cuando entre me ayudo a buscar lo Que buscaba mug buena gente la muchacha y me dio Toddo en papel para poder llevarmelo recomiendo Que entren y vayan con la señorita Samantha

Property Manager Response

6/2/2025

Hello anonymous, thank you for your 5-star review! We're glad to hear that Samantha was able to provide you with excellent service. We appreciate your recommendation and look forward to serving you again in the future.

anamdoo19@icloud.com

Resident • 2016 - 2025

5.0

5/27/2025

Liz López

Great customer service, from pavilion place staff, thank you Liz for all your help, helping me with my maintenance tickets, the maintenance team always do a great service, I am really happy at pavilion place apt. The apts are always nice and clean.

Property Manager Response

5/29/2025

Hello anamdoo19@icloud.com, Thank you for your 5-star review! We're glad to hear that you're happy with the service provided by Liz and the rest of our team at Pavilion Place. We strive to keep our apartments clean and well-maintained for our residents. Your feedback is greatly appreciated.

Prospective Resident 312017

Prospect • Visited 2025

5.0

5/23/2025

Samantha did an amazing job helping me tour and giving me all the information I needed she also is very welcoming over the phone and friendly in person such a nice young lady she's an awesome Agent to work with I recommend her!

Property Manager Response

5/23/2025

Hello anonymous, thank you for your glowing review! We're glad to hear that Samantha provided you with excellent service. Your recommendation means a lot to us. We look forward to serving you again in the future!

Brenda_D699

Prospect • Visited 2025

5.0

5/23/2025

Liz leasing consultant

Excelente servicio, muy bonitos los apartamentos, Liz fue muy amable y muy bien con su servicio. Recomendado! Al 100 por ciento, fue informativa, profesional y sobre todo muy amable y paciente, gracias por su ayuda, aplicaré para moverme pronto.

Property Manager Response

5/23/2025

Hello Brenda_D699, Thank you for your wonderful review and the 5-star rating! We're glad to hear that you had a positive experience with Liz and our service. Your recommendation means a lot to us. We look forward to assisting you with your move.

Chinaa_A

Prospect • Visited 2025

5.0

5/23/2025

Liz

Thank you Liz for all your help in assisting us and giving us a tour, we loved the apartment complex, Pavilion Place Apartments, we will applied, thank you for answering all our questions. We totally recommend her. She is super nice and professional

Property Manager Response

5/23/2025

Hello Chinaa_A, We're so glad to hear that you had a positive experience with Liz at Pavilion Place Apartments. Your kind words and recommendation mean a lot to us. We look forward to welcoming you to our community. Thank you for your review!

nnamdiakabueze@gmail.com

Resident • 2024 - 2025

4.3

5/22/2025

Samantha did an outstanding job touring me and giving me all the information I needed to be able to get the apartment I wanted and also met my needs of what I wanted in a home she also very funny and friendly and welcoming as well she was very laid back and professional atmosphere

Property Manager Response

5/23/2025

Hello nnamdiakabueze@gmail.com, thank you for your positive feedback! We're glad to hear that Samantha was able to provide you with the information you needed and made your experience enjoyable. We strive to maintain a professional and friendly atmosphere for all our clients. Your feedback is greatly appreciated!

arielg1515@gmail.com

Resident • 2025

4.5

5/22/2025

Samantha

Samantha me estado ayudando mucho en este proceso para poder mudarme aqui la recomendo muy hamable y muy positiva y se comunica bien con todos y lista para ayudar espero poder estar aqui muchos anos en pavilion

Property Manager Response

5/23/2025

Hello arielg1515@gmail.com, thank you for your positive feedback! We're glad to hear that Samantha has been helpful in your moving process. We appreciate your kind words and look forward to serving you for many years to come.

cg9698326@gmail.com

Resident • 2025

5.0

5/21/2025

[Incentivized Review] Las personas de la leasing office son muy buenas personas ellos te ayudan a resolver cualquier problema con tu apartamento. La señorita Ana es muy amable te ayuda con cualquier cosa de tu apartamento recomendado

Property Manager Response

5/23/2025

Hello cg9698326@gmail.com, thank you for your 5-star review! We're glad to hear that our leasing office staff, especially Ana, have been helpful in resolving any issues with your apartment. Your recommendation means a lot to us. Thanks again!

Nelson_V549

Resident • 2010 - 2025

4.0

5/19/2025

Great service techs

The service techs, does their best to provide the best service, also fast respond when it comes to emergency, rooms are clean and spacious with a good layout to live. The area is nice as well. Best Apts from the area with so many things to do from shopping near galleria to good restaurants to try

Property Manager Response

5/23/2025

Hello Nelson_V549, Thank you for your positive feedback! We're glad to hear that you're enjoying the service, the spacious rooms, and the location. Your satisfaction is our top priority. We appreciate your support and look forward to continuing to provide you with the best service.

Floor Plans & Pricing

All (5)
1 Bed (3)
2 Beds (2)

1 Bedroom

3 Available Units

1 Bed, 1 Bath | 615 sq. ft.

$820

See Floor Plan Details

3 Available Units

1 Bed, 1 Bath | 701 sq. ft.

$870

See Floor Plan Details

3 Available Units

1 Bed, 1 Bath | 800 sq. ft.

$930

See Floor Plan Details

2 Bedrooms

3 Available Units

2 Beds, 1 Bath | 962 sq. ft.

$1,275

See Floor Plan Details

2 Available Units

2 Beds, 2 Baths | 1,040 sq. ft.

$1,355

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

A+

Review Ratings (from 141 reviews)

Noise

4.8

Grounds

4.8

Safety

4.8

Office Staff

4.9

Maintenance

4.9

Neighborhood

4.9

Survey Scores N/A

Review Count

A+

Number of reviews in the past 365 days

141

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

Average time to respond to reviews

2.38 days

Features & Amenities

Laundry

Laundry Facilities
Laundry Facilities

Parking

Parking

Pets

Dog Allowed
Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
Less Info
More Info
Cat Allowed
Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
Less Info
More Info

Other

24/7 Emergency maintenance service
Balcony/Deck
Cat Friendly
Community Center
Controlled Access
Dishwasher
Large Dog Friendly
Lush Landscaping & Mature Trees
Multiple Swimming Pools
Privacy Fencing with Controlled Access
Resident Portal
Resident Service Center

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Leasing

Discover an apartment community that offers you comfort and convenience while keeping you just minutes away from the pulse of the great city of Houston. Just 15 minutes west of downtown, Pavilion Place is idyllically located right off I-69 in the charming and peaceful West Houston neighborhood of Gulfton, amazingly close to countless attractions and amenities. Our inviting 1 and 2-bedroom Gulfton apartments are stylishly appointed with designer color-coordinated interiors, as well as large walk-in closets and fully equipped kitchens. The resident community is able to enjoy six unique swimming pools, all across the property. While there is an abundance of shopping, dining, and resources in the area such as The Galleria Mall and all of the other attractions on Westheimer Road. As an IMT managed community, Pavilion Place offers 24/7 emergency maintenance service from our dedicated resident service center. Whenever you are ready to visit our fabulous apartments in Houston, TX, we are ready to welcome you! Text or call us to set up your private tour today.

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Leasing Options

Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

IMT Residential

Communities

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Questions & Answers (1)

pavilionplace

Asked on: 12/11/2017

Q: Is there any 1 bedrooms available?

Frequently Asked

How is Pavilion Place Rated?

Based on 1229 number of votes by renters, Pavilion Place is currently rated 4 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.

How effective was the maintenance team when resolving your problem?

Pavilion Place is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is Pavilion Place ?

Pavilion Place is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.

How satisfied are residents with the neighborhood?

Pavilion Place is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at Pavilion Place ?

Pavilion Place is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 2.38 days to their community reviews in the past year.

Who manages Pavilion Place ?

IMT Residential

What is the pet policy at Pavilion Place ?

dog Allowed

Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.

Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.

cat Allowed

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 1 Bath

2 Beds, 2 Baths

What is the move-in special?

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04/15/26. $1000 will be credited to the second full month's statement. Special excludes all property transfers and current residents.