The Cape at Grand Harbor

. #3 . #268

Award Winner

The Cape at Grand Harbor

24758 Grand Harbor Drive, Katy, TX 77494

4.5

(329 Reviews)

$1,152 - $2,466/mo

Reviews

4.5 rating

329 total reviews

(

302 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Cleanliness (9)

Events (11)

Issues (23)

Maintenance (76)

Noise (21)

Parking (30)

Safety (10)

Staff (132)

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Recently Lived In
Review Rating

Current Resident 378734

Verified Resident • 2017

4.0

8/4/2017

We looked at apartments for 6 months. We knew the Houston area had been overbuilt. There were lots of special offers. The Cape at Grand Harbor offered a 3 bedroom apartment with a garage at a very good price. Most apartments charge $20 or $25 dollars a month for covered parking or a garage. We have direct access to our garage from our back door.

Property Manager Response

8/7/2017

I am glad to hear that you are happy in your home and we hope to keep you as a long term resident at The Cape! Thank you for your review, we always appreciate our resident's feedback. We hope to see you at our next resident appreciation event this month! Thank you again for your review, Jerelly Better Living Manager.

Current Resident 371767

Verified Resident • 2016 - 2017

4.2

7/19/2017

The community is very similar to others in the area but rates are lower than most. The units are up to date and the finishes are nice. The residents are friendly but mostly keep to themselves. No major pest problems.

Property Manager Response

7/21/2017

Thank you so much for your review! We appreciate the positive feedback from our residents. We are glad everything is going well for you at The Cape at Grand Harbor! Please let us know if there is anything we may assist you with at anytime. Best regards, Jerelly Mejia, Better Living Manager.

Current Resident 448391

Resident • 2016 - 2017

5.0

6/27/2017

Classy, vacation vibes. Good neighbors. Pretty much everyone is a dog person. Puppies everywhere .. red and blue make me feel like I'm at a resort instead of being in an apartment complex. Have had a good experience. The pool is very nice.

Property Manager Response

6/27/2017

We are so happy that you enjoy living at The Cape at Grand Harbor. We love hearing that you feel like you live at a resort. If you ever need anything please let us know. Sincerely, Jennifer Ratajczak, Community Manager

Prospective Resident 815247

Prospect • Visited 2017

2.3

5/2/2017

My best friend lived in these apartments (#202) for 3 years + before she suddenly passed away last week. Her family discovered her body and the apartment staff were so hateful, rude and insensitive that they were immediately asking how soon the family could remove the furniture and vacate the apartment. WHO DOES THAT? The family was there, in shock, devastated and all they could do was focus on getting the apartment rented out as quickly as possible. They said that even though her rent was paid for the month her contract ended because she was deceased. THESE INCONSIDERATE and MONEY HUNGRY VULTURES!!! My plan is to reach out to the state of Texas to make a formal complaint!

Property Manager Response

5/5/2017

My sincerest condolences for the loss of your best friend. I'm not sure where the confusion may have come in but I assure you that we did not ask the family when they were going to vacate nor was there any discussion on the monthly rent or any contract. As the manager and having experienced loss of a family member in the recent past, I did my very best to assure them that they need not worry about the apartment and moving. My heart broke for them and still does. Please feel free to contact me directly if you have any questions or if I may provide clarity to this. I may be reached in the Leasing office, emailed at jratajczak@venterraliving.com or by telephone at 281-392-9777 Sincerely, Jennifer Ratajczak, Community Manager

Updated Review

Current Resident 338147

Verified Resident • 2017

4.5

5/1/2017

Best apartments that I have lived in with great staff that promptly reply to any questions or concerns. Great apartment!! My apartment was exactly what was shown to me when I came for a tour which is rare for me. Very beautiful! I also like the activities they have planned out for residents along with the food trucks.

Property Manager Response

5/3/2017

Starting your day with such a great review to share with the fellow staff is amazing! Thank you very much for sharing your experience as we are over joyed that you choose us as your new home. We will continue to have different food trucks at our community on a monthly basis and our excited about our upcoming Flick and Float and Resident Appreciation event. We hope you will be able to make it out and please don't forget to swing by and say hello. Sincerely, Jennifer Ratajczak, Community Manager

1 Previous

4/5/2017

Current Resident 331793

Verified Resident • 2017

4.8

12/29/2017

This is an amazing place to live. My family moved down to Katy not knowing the best place to live and we lucked out with this apartment community. It is the best place to live. Close to everything you could ever need but quiet enough to forget you love so close to all Amenities.

Property Manager Response

4/16/2017

Thank you for taking the time to write this wonderful review. We are blessed to have you as one of our residents. I will be certain to share this wonderful review with the rest of the staff. We look forward to seeing you at our next resident event. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 328218

Verified Resident • 2014 - 2017

3.7

4/4/2017

If you're looking for a place that management that changes over few months and they come and do inspection five times a year. This is your place, Overall not a bad place to live, but for the cost, you can do much better.

Property Manager Response

4/5/2017

Thank you for the feedback. We apologize if you feel that the management staff changing over the last few months created a negative impact on the community. Please know that the changes that were made included promotions and company transfers allowing our community to flourish. Our Maintenance team only responds to work orders therefore; I am a little unclear on why we had to go into your apartment five times within the year if the service was not requested by yourself or another occupant. If you would like to discuss this situation in further detail, please feel free to stop by the Leasing Office to speak directly. I may also be reached via telephone at 281-392-9777 or email via jratajczak@venterraliving.com. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 313405

Verified Resident • 2017

5.0

2/22/2017

I love my home and I love coming home. Makes me feel good every time I enter the gate. Not to mention I sleep great every night, knowing I'm safe and waking up to a beautiful home. The Cape at Grand Harbor has made my living experience so much easier, I'm truly blessed!

Property Manager Response

2/22/2017

Hello! Thank you for the kind words. At The Cape, we strive to provide a Better Way of Living and are glad to hear we have achieved this! Please stop by the office for a cup of joe or a glass of fresh fruit flavored water and say hi. We look forward to seeing you. -Maria

Current Resident 309698

Verified Resident • 2016 - 2017

1.7

2/10/2017

This apartment complex is the absolute worst. Management is absolutely horrible, rude, and very unprofessional. If you are a young couple prepar to be discriminated against. The manager is very sarcastic and disrespectful. 0

Property Manager Response

2/12/2017

Thank you for taking the time to provide your feedback. Providing quality customer service is one of our guiding principles to each of our residents. In order to ensure all of our residents are treated with the same respect and enjoy their living experience here at The Cape at Grand Harbor, we must enforce community policies and procedures. Although these polices and procedures may be considered a hassle at times, everyone is responsible for adhering to them. We invite you to the leasing office to discuss your concerns further, and look forward to hearing from you soon. Sincerely, Jennifer Ratajczak, Community Manager; Experience Leader

Current Resident 308531

Verified Resident • 2016 - 2019

5.0

12/13/2019

Safe, clean, beautiful. Staff members are all awesome including the managers and maintenance staff. Always updating the property with new and better things, which we really appreciate. The pool is amazing, too.

Property Manager Response

2/8/2017

Thank for the wonderful feedback! We are glad you have been enjoying your time here at The Cape at Grand Harbor. We look forward to seeing you at our next resident event. Please stop by and say hello. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 306328

Verified Resident • 2016 - 2017

5.0

1/31/2017

I am in love with my apartment. It's very peace and a friendly community. The office staff is very nice and friendly. The amenities are great. I love the events the community have for the entire family.

Property Manager Response

2/1/2017

Mission Accomplished! We at The Cape at Grand Harbor work everyday to achieve this type of resident satisfaction. We can not wait to see you at all of the FUN February events that we have planned. Thank you for this great review! Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 305121

Verified Resident • 2016 - 2017

4.7

1/27/2017

I put in a service call and the Maintence man, Eloy, came when I was in the shower. My 4 yr old grand daughter answered the door (she's been told not to ever open the door, and up till that day she couldnt unlock the top bolt, but she did). Eloy asked my grand daughter if he could speak to her mommy... she replied this is her GiGi's house. Eloy asked to speak w Gigi. She replied that I was in the shower. Eloy did not enter my home and and told my grand daughter to tell me that he was here..... which she did. He waited out side my door until I was able to get out of the shower, get dressed and meet him at my door. He offered to come back another time, but I declined. I apologized for keeping him waiting. He assured me it wasn't a problem.... telling me he didn't want to leave until he spoke to me to ensure the safety of my grand daughter and my now unlocked door. He could of just left going on to his next call but he didn't. He made sure my grand daughter was safe and I was aware that my door was unlocked. I was extremely appreciative that he stayed to make sure everything was ok.

Property Manager Response

2/1/2017

Wow! This review is amazing. It made my day to be able to read your review at our Friday employee meeting. Thank you for taking the time out of your day to write this. I look forward to see you around the community with your granddaughter. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 304236

Verified Resident • 2017

4.8

1/25/2017

Very friendly, caring and professional office staff and maintenance crew. Response time was super fast from both the office and maintenance for my needed repairs! Work was completed in a timely manner and done correctly. Very impressed with the service before, during and after: including follow up from office.

Property Manager Response

1/26/2017

Thank you for your positive feedback & kind words about the community. We pride ourselves on completing all tasks with superior customer service and within a timely manner. We look forward to seeing you at one of our resident events and don't forget to stop into the leasing office and say hello. Sincerely, Jennifer Ratajczak, Community Manager; Experience Leader

Current Resident 299170

Verified Resident • 2016 - 2017

4.8

9/12/2017

I could not be more satisfied with the Cape at grand harbor . As a single mom of a 5 year old boy and living on my own for the first time I could not feel more at home . Jennifer the manager of the community has been an immense blessing ever since I came to the Cape at grand harbor she took care of every concern I have had . It was so great to know that I was living in a place where my needs at the complex truly mattered to the staff . There is always nice events going on and the complex is always so clean . I always feel safe at the complex and there's never a day that I don't thank God for where I chose to live . There could not have been a better manager at any other complex in all of Houston or Katy . I could not have loved living any other apartment than I love it here at the Cape at grand harbor .

Property Manager Response

1/13/2017

Thank you for taking the time out of your day to give our team such positive feedback. It is our absolute pleasure to be able to make you feel so at home here at The Cape of Grand Harbor. We hope you stay with us for many years to come and look forward to building on this positive relationship. Sincerely, Jennifer Ratajczak - Community Manager

Current Resident 294854

Verified Resident • 2016 - 2018

5.0

3/26/2018

Excellent community, ideally located for our personal, family, and social needs. Centrally located for shopping, activities, and medical support. Friendly, courteous office and maintenance staff. Property is always clean and quiet.

Property Manager Response

12/27/2016

Thank you for taking time out of your day to share your positive feedback and wonderful review. We look forward to you calling The Cape at Grand Harbor your home for many years to come. We would love for you to stop by the leasing office and enjoy a beverage with us in the future. We look forward to seeing you around the community. Sincerely, Jennifer Ratajczak - Community Manager

Current Resident 290592

Verified Resident • 2016

4.2

12/10/2016

Really well maintained community, friendly staff, the apartment distribution is awesome it seems like a house with the garage entry it is so convinient. Maintenance people is really efficient and the solve issuses fast.

Property Manager Response

12/10/2016

Thank you for the kind words! We hope you will join us this Friday at 5:30 pm at our Cookies and Cocoa with Santa in the office! Do not forget your Ugly Sweater. - Maria

Current Resident 288376

Verified Resident • 2016

4.7

12/5/2016

So far I have really been impressed with the Cape at Grand Harbor's staff. Jerelly was a great help getting my lease completed and has since provided further assistance since I've moved in! She didn't just forget about me once I signed my lease. I would like to see them look to start a valet trash service I think that for the price it should be inclusive. Other than that my experience has been great! A+ 5 stars!

Property Manager Response

12/6/2016

Thank you for your positive feedback and suggestion. Jerelly was very pleased with the wonderful comments you shared about her. We will be rolling out the valet trash service very soon. Please keep a look out for additional information in regards to this service. Please don't forget to stop by the office and have a cup of coffee with us. We have many wonderful events planned for this month and we hope to see you there. Sincerely, Jennifer Ratajczak

Current Resident 285398

Verified Resident • 2016

4.5

11/22/2016

The overall quality of the apartments is great however there are a few issues that need to be resolved. The apartments communication of new crime issues could have been communicated a lot faster. Also the maintenance of the gate can be worked on.

Property Manager Response

11/22/2016

Thank you for the feedback. We take great pride in our community and wanted to take the time to verify all information prior to notifying our residents. Unfortunately, crime can happen anywhere, especially with the holiday season upon us. This is not a normal occurrence for our community. Gate repairs are repaired promptly, unless there is a short delay for supplies or parts. Please feel free to contact me directly in regards to any other comments or concerns that you may have. I may be reached in the leasing office or by email at jratajczak@venterraliving.com

Current Resident 282840

Verified Resident • 2014 - 2018

5.0

8/14/2018

Overall, the office and maintenance staff will go above and beyond to ensure your living needs are handled professionally and they all work with you to meet, within reason, your living expectations. I would recommend this community on the staff alone in addition to the variety of floor plans this community has to offer.

Property Manager Response

11/16/2016

We appreciate your kind words! Please feel free to stop by to grab a cup of coffee and say hi! -Maria

Current Resident 282684

Verified Resident • 2016

4.7

11/11/2016

Excellent office staff, beautiful (and very spacious!) apartment, and perfect amenities for our family! My daughter loves the new park, and the pool will be great to utilize during the warmer months!!

Property Manager Response

11/11/2016

Hi & Thank you for taking the time to write such a lovely review. By the way the pool is Open all year! If you ever need anything, just let us know. Many Thanks , Cindy

Current Resident 280940

Verified Resident • 2016 - 2018

4.5

12/18/2018

Very satisfied with the community. Awesome location, good floor plans, good quality, safe community. Near major highway, shopping, entertainment. Quit neighborhood, very friendly staff, good maintenance staff.

Property Manager Response

11/3/2016

Hi and Thank you for taking the time to post this lovely review. We are glad to hear that you are Happy here! We will look forward to a long relationship. Many Thanks, Cindy

Current Resident 277056

Verified Resident • 2016

4.8

10/13/2016

The office staff was very friendly and helpful and the apt looked great on move in. The community and grounds is very nice and clean. Definitely recommend this community to anyone looking for a great apt.

Property Manager Response

10/13/2016

We love hearing that you recommend our community! Remember to join us for Breakfast at the Gate tomorrow. See you then! -Maria

Current Resident 275881

Verified Resident • 2016

4.8

10/6/2016

My experience moving into The Cape was awesome! Jerrelly & Diane were wonderful! The staff here is very friendly & prompt. Thank you to everyone who made my move possible. I love my new apartment!!!

Property Manager Response

10/6/2016

YEAH!!! I am soooo happy to hear this and thank you for taking the time to post this wonderful review! Many Thanks, Cindy

Karen M

Resident • 2015 - 2016

2.2

10/1/2016

Just moved out of here after a year ... you have choices of others places !,, left apartment spotless an they told me because the shower floor was worn and stained normal ware (was the way it was when I moved in) Replacing it would come out of my deposit and Lord knows what else they come up with ! Just to rip you off from getting your deposit back .. read Texas code of Tennent rights ! They can not charge you for normal ware and Tennent is not Responsible TO CLEAN carpet for the next Tennent . The down stairs apartments have no sound buffer between the floors the noIse from above you is unbearable! If you move here kiss your deposit goodbye ! They will rip you off you have been warned!

Property Manager Response

11/3/2016

Hi Karen, Thank you for expressing your opinion. The $10 charge was for a dirty shower floor and not a replacement of the shower floor. Other then this, you did a really good job on cleaning. If you have any questions, please do not hesitate to contact me. Many Thanks, Cindy

Current Resident 274268

Verified Resident • 2016

4.3

10/4/2016

AMAZING place. Staff members are extremely nice and respectful. Very clean Great amenities Friendly environment Safe Great pool AMAZING gym. Open 24x7 Great park nearby Walmart just around the corner HEB Walgreens CVS Etc...

Property Manager Response

9/28/2016

Thank you for the kind words about the community and our staff! We strive to keep things clean and working for your convenience. We hope to meet with you at our next resident event! -Maria

Floor Plans & Pricing

All (10)
1 Bed (5)
2 Beds (3)
3 Beds (2)

1 Bedroom

Chesapeake

6 Available Units

1 Bed, 1 Bath | 759 sq. ft.

$1,152 - $1,469

See Floor Plan Details

Providence

3 Available Units

1 Bed, 1 Bath | 882 sq. ft.

$1,640 - $1,992

See Floor Plan Details

Newport

2 Available Units

1 Bed, 1 Bath | 761 sq. ft.

$1,327 - $1,606

See Floor Plan Details

Cape Cod

1 Bed, 1 Bath | 861 sq. ft.

$1,459 - $1,659

See Floor Plan Details

Rockport

1 Bed, 1 Bath | 876 sq. ft.

$1,469 - $1,669

See Floor Plan Details

2 Bedrooms

Bristol

16 Available Units

2 Beds, 2 Baths | 1,198 sq. ft.

$1,805

See Floor Plan Details

Mystic

7 Available Units

2 Beds, 2 Baths | 1,111 sq. ft.

$1,538 - $1,788

See Floor Plan Details

Waterford

6 Available Units

2 Beds, 2 Baths | 1,085 sq. ft.

$1,361 - $1,587

See Floor Plan Details

3 Bedrooms

Nantucket

6 Available Units

3 Beds, 2 Baths | 1,437 sq. ft.

$1,972 - $2,466

See Floor Plan Details

Norwalk

4 Available Units

3 Beds, 2 Baths | 1,340 sq. ft.

$1,957 - $2,411

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Review Ratings (from 24 reviews)

Noise

4.5

Grounds

4.4

Safety

4.1

Office Staff

4.4

Maintenance

4.7

Neighborhood

4.7

Survey Scores N/A

Review Count

Number of reviews in the past 365 days

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.42 days

Features & Amenities

Laundry

In-home Laundry Room

Parking

Garage
Parking

Pets

Dogs Allowed
Deposit: $100. Fee: $300. Rent: $30. Restrictions: Breed restrictions apply. Please contact office.. Pet Limit: 3. Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.
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More Info
Cats Allowed
Deposit: $100. Fee: $300. Rent: $30. Pet Limit: 3. Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.
Less Info
More Info

Other

24-Hour Emergency Maintenance
Air Conditioning
Autopay Discount
Balcony/Deck
Cat Friendly
Co-working Spaces
Coffee Bar
Community Center
Community Room with Wi-Fi
Conference Room
Dishwasher
Dog Park
Fitness Center
Gated Community
Granite Countertops
Large Dog Friendly
Mobile Payments Accepted
On-site Personnel
Outdoor Gathering Area
Pet Friendly Community- 3 Pets Welcome
Playground
Pool
Pool Table
Poolside Cabanas
Poolside Grilling Area
Touch Free Smart Package Lockers
Valet Trash Service
Yoga Studio

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Leasing

***Schedule your Self-Guided Tour today!*** Live it. Love it! at The Cape at Grand Harbor! We know location is vital when you are looking for a home and our residents love that The Cape at Grand Harbor is well-situated in Katy, with easy access to great shopping and dining, and the energy corridor. Our apartments feature granite countertops stainless steel appliances, large closets, full-size washers and dryers, and work from home space. Some apartments offer a kitchen island. As part of this SMARTCOMMUNITY, you will enjoy great features like SMARTHOME Technology, fiber powered internet with speeds up to 500 Mbps in your apartment, Touch-Free SMARTPACKAGE Lockers, and Community Wide WiFi so you can stay connected whether you are at the bark park, the swimming pool, in the clubroom, or working out in the fitness center. Add our other amenities, like our yoga studio, our pool area with cabanas and an outdoor kitchen, and youve got a place you cant wait to come home to. Venterra is committed to providing a world class living experience with our professional on-site management and maintenance teams and an app that helps you manage it all. We are proud to be recognized as an Top Rated Award recipient! Only 5% of apartment communities in the US qualify for this award. Schedule a tour at The Cape at Grand Harbor or give us a call to find out what apartment living in Katy can be. We are here for you and available to take your call 24/7. Come experience a move in so exceptional, we guarantee it with our Live It. Love It. Guarantee.TM

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Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

Venterra Realty Management

Communities

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Questions & Answers (0)

Frequently Asked

How is The Cape at Grand Harbor Rated?

Based on 329 number of votes by renters, The Cape at Grand Harbor is currently rated 4.5 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.

How effective was the maintenance team when resolving your problem?

The Cape at Grand Harbor is rated 4.7 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.5 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.1 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.

How satisfied are residents with the neighborhood?

The Cape at Grand Harbor is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.4 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 4.42 days to their community reviews in the past year.

Who manages The Cape at Grand Harbor?

Venterra Realty Management

What is the pet policy at The Cape at Grand Harbor?

Dogs Allowed

Deposit: $100

Fee: $300

Rent: $30

Restrictions: Breed restrictions apply. Please contact office.

Pet Limit: 3

Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.

Cats Allowed

Deposit: $100

Fee: $300

Rent: $30

Pet Limit: 3

Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 2 Baths

3 Beds, 2 Baths