The Cape at Grand Harbor

. #3 . #268

Award Winner

The Cape at Grand Harbor

24758 Grand Harbor Drive, Katy, TX 77494

4.5

(329 Reviews)

$1,152 - $2,466/mo

Reviews

4.5 rating

329 total reviews

(

302 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Cleanliness (9)

Events (11)

Issues (23)

Maintenance (76)

Noise (21)

Parking (30)

Safety (10)

Staff (132)

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Review Rating

Current Resident 808322

Verified Resident • 2020

4.7

8/27/2020

Comunidad tranquila. limpia y con un excelente servicio por parte del personal de mantenimiento y administrativo. Solo tengo como recomendación mejorar la iluminación en las áreas de estacionamiento para mayor seguridad.

Property Manager Response

8/28/2020

Querido residente, Estamos muy contentos de leer este excelente comentario sobre la comunidad y los miembros de nuestro personal. Muchas gracias por su alta calificaci n y sus amables palabras! Nuestro equipo siempre trata en brindar un servicio excepcional y me da mucho gusto ver que lo reconoces. Gracias por su sugerencia y tenlo por seguro que estamos trabajando en el alumbrado de afura. No dudes en hacernos saber si hay algo en que podemos ayudar. Gracias nuevamente por tomarse el tiempo en dejarnos su comentario. Esperamos que tengas un dia maravilloso! Jerelly Mejia ~ Better Living Manager.

Current Resident 805758

Verified Resident • 2019 - 2020

2.7

8/20/2020

The staff has been nonresponsive to a big mold problem we are having, it keeps being ignored. We have tried to reach management by all means possible and we have not been even answered. We have pictures of the problem which will be published on public media if we dont have a fast resolution

Property Manager Response

8/22/2020

Dear resident, I would like the opportunity to address this matter with you as soon as possible. Please reach out to me directly at (281) 392-9777. I would like to have a better understanding of your experience to do our best to resolve this with you. Thank you for taking the time to leave us your feedback. All the best, Jerelly Mejia ~ Better Living Manager.

Current Resident 805321

Verified Resident • 2020

4.8

8/19/2020

Ive loved living here! I live right next to the pool and while Ill occasionally hear the people playing, its very rare and its never late into the night! The community is super well kept and Ive never felt unsafe walking my dog around at night! If youre looking for a friendly, quiet community thats safe youve found a great place!

Property Manager Response

8/21/2020

Dear resident, Thank you for your kind words, I really appreciate your feedback! We are so happy to read such a great review of The Cape at Grand Harbor! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive living experience. Have a great day! Jerelly Mejia ~ Better Living Manager.

Current Resident 801077

Verified Resident • 2020

4.5

8/7/2020

Its a very quiet community and very friendly people around us I feel very comfortable Living in the cape at grand Harbor I will definitely be staying here for a couple more years.. The pool is amazing In the whole apartment its very lovely...

Property Manager Response

8/10/2020

Thank you for taking the time to write us a review. We love that you love living here and we love having you as apart of our Cape at Grand Harbor family. We too think our pool is pretty amazing and are so happy that you are able to enjoy it. If there is ever anything we can help you with please never hesitate to reach out. We hope your week is off to a great start! Warmest Wishes, Jennifer Ratajczak, Community Manager / Experience Leader

Current Resident 574822

Resident • 2020

2.7

6/13/2020

This is one of the noisiest apartments I've ever lived at. The people have absolutely no regard for other residents. The inside of the apartments look nice but it will be hell to live here. You will never sleep, and bless you if you attempt to work from home. The dogs are always barking, people are noisy up to 3am every damn day and the staff does a horrible job at responding to noise complaints. My ceiling is constantly shaking throughout the day and night and the lamps in my kitchen are falling apart because of it. When I first moved here, I thought the community was well kept until I started seeing trash all over the parking lots and found a used condom in front of my building. Parking spots are always filled with visitors even though they have designated spots for them. I can never find a parking spot in front of my building after 4pm. It's ridiculous. Don't move here, it's not worth it.

Property Manager Response

6/17/2020

Dear resident, We regret to hear that the experience in your apartment has not been a more positive one. We set a high standard for ourselves and the community, so we are disappointed to hear that your experience so far has been less than great. We would like to work towards a resolution, so if you are willing, please reach out to us at (281) 392-9777 to discuss this further. Thank you, and we look forward to hearing from you. Jerelly Mejia ~ Better Living Manager.

Current Resident 778868

Verified Resident • 2019 - 2020

4.8

6/12/2020

I liked living here and I probably will resign again if I get the same rate. Its a very spacious apartment and its very close to i10 which is very convenient. I also work only 10 minutes from here so that is also nice.

Property Manager Response

6/16/2020

Dear Resident, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do! We sincerely thank you for the positive review, and look forward to seeing you again soon! Jerelly Mejia ~ Better Living Manager.

Current Resident 776406

Verified Resident • 2020

5.0

6/7/2020

The best experienced ive had moving in! no problem from the start! Dulissa helped me from the beginning! she maintained great communication and answered all my doubts! appreciate all the help we had for our family

Property Manager Response

6/8/2020

Dear Resident, Thank you for your kind review; we are happy to pass along your comments to Dulissa and the rest team here at The Cape at Grand Harbor Apartments! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We sincerely thank you for the positive review, and look forward to seeing you again soon! Jerelly Mejia ~ Better Living Manager.

Current Resident 775857

Verified Resident • 2019 - 2020

5.0

6/5/2020

Great! I would recommend this complex. I havent lived in an apartment since 2000 but under certain circumstances found myself looking for an apartment and I am so pleased that I was led to this area and these apartments!

Updated Review

Current Resident 770251

Verified Resident • 2018 - 2020

3.5

5/19/2020

Walls are very thin, grand harbor dr is used as a parking lot, trash is left out despite numerous complaints. Pool is beautiful and I love the apartment layout, stainless steel appliances and wood floors. Staff is friendly and accommodating. Great location of the community and my apartment itself.

Property Manager Response

5/19/2020

Thank you so much for taking the time to give us your valuable feedback! There is always room for improvement and it's candid, honest comments like this that let us know which areas we can improve on. We would like to inform you of the new street signs that have been installed in front of the property to prevent vehicles from parking there. Like you, we also think our staff is great! Certainly makes our strive for greatness easy and we couldn't be happier to have you. Thank you again for the great feedback! Jerelly Mejia ~ Better Living Manager.

1 Previous

2/26/2020

Current Resident 759195

Verified Resident • 2019 - 2020

5.0

4/13/2020

My experience is great. We have a friendly community with a great staff who is always there for us when we need it. They have events, especially during the holidays that allows us to meet other people stiff the complex.

Property Manager Response

4/16/2020

Dear resident, thank you for taking the time to leave a review for us. We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, The Cape at Grand Harbor Apartments

Current Resident 981544

Resident • 2020

2.7

2/29/2020

We hate this community because of the constant noise problems we have with neighbors that go unsolved by management. Ridiculous prices considering we are not able to spend much time in our apartment due to loud neighbors at all time of day and night

Property Manager Response

3/3/2020

Dear resident, We'd like to address this matter with you at your earliest convenience and if possible have the opportunity to find out how we can better assist you in the future. Please stop by our leasing office to discuss how we can turn your experience into a positive one. We hope to see you soon and thank you for taking the time leave us your feedback. All the best, The Cape at Grand Harbor Apartments.

Current Resident 744873

Verified Resident • 2019 - 2020

5.0

7/3/2020

The locker code was delivered and delivered it was delivered and they were delivered. The locker code was not in the lockers and they had no clue how to get them. The Apple Watch was the Apple store that Apple had in the lockers.

Property Manager Response

2/17/2020

Good morning, Thank you for taking the time to leave a review for us at The Cape at Grand Harbor Apartments. We're happy we could meet your most of your expectations! We really appreciate your feedback and we are pleased to say we are working on this issue and we hope to have this resolved soon. If you ever need help with anything, please feel free to give us a call or stop by. We hope you have an amazing rest of your week! Jerelly Mejia ~ Better Living Manager.

Current Resident 738118

Verified Resident • 2018 - 2020

4.3

1/22/2020

Very pleasant at every step in the process, all the way from application to move in. All staff are very responsive in addressing all questions and concerns, as well as prompt resolution of challenges that occur.

Property Manager Response

1/22/2020

Good morning, we are very happy to have provided you with such a positive experience! Thank you so much for your amazing comments about The Cape. We hope to be of service to you again in the future. We hope to see you soon! Best wishes, Jerelly Mejia ~ Better living manager.

Current Resident 737078

Verified Resident • 2018 - 2020

5.0

1/18/2020

The Cape at Grand Harbor, was my first apartment in the state of Texas! I immediately felt at home and comfortable with the friendly, humbling staff. I love the community and how convenient the area is! I will truly miss this great community.

Property Manager Response

2/3/2020

We want to thank you for your positive comments about The Cape! We are so pleased you enjoyed living here. Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Jerelly Mejia ~ Better Living Manager.

Current Resident 735578

Verified Resident • 2019 - 2020

4.5

1/13/2020

The staff is great, extremely friendly and welcoming. doesn't matter if you're new to the community or a regular. I enjoy that they know me and I'm not that guy in apt ###. The maintenance is very responsive. My only issue is I've had a few noisy neighbors, but I don't think that is avoidable wherever you go.

Property Manager Response

1/16/2020

We are very happy to have provided you with such a positive experience! We would like to thank you so much for your review of The Cape, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your time living here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Jerelly Mejia ~ Better Living Manager.

Current Resident 725332

Verified Resident • 2019

5.0

12/10/2019

The community is very well kept and it has a very friendly environment. The leasing staff is very knowledgeable and kind. The move-in process was very easy and if I had any questions, the leasing staff was great at answering them.

Property Manager Response

12/11/2019

Good morning, And thank you for your kind review; we are happy to pass along your comments to the entire Grand Harbor team. We're happy to hear you had such a positive experience with our staff. If you ever need anything else from us, please feel free to give us a call or stop by. Thanks again for taking the time to let us know about your move-in experience. We hope to see you soon! Jerelly Mejia ~ Better Living Manager.

Current Resident 715555

Verified Resident • 2019

4.2

11/9/2019

Desde que llegue me han atendido muy bien, todo muy lindo, el departamento es cómodo, todo es muy tranquilo y acogedor. Me encanta!!! La atención, las comodidades que brindan, todas las áreas me gustan mucho, es un habiente muy lindo

Property Manager Response

11/9/2019

Querido residente, Le queremos dar las gracias por tomarse el tiempo y dejarnos un comentario. Estamos felices de poder cumplir con sus expectativas! Nos esforzamos mucho para poder lograr la satisfacci n de nuestros residentes, Es genial que hayas tenido una experiencia tan positiva. Si alguna vez necesita algo m s de nosotros, no dude en llamarnos o pasar por aqu . Que tengas un d a incre ble! Jerelly Mejia ~ Better Living Manager.

Current Resident 706027

Verified Resident • 2019

4.5

10/13/2019

Friendly quiet neighbors with quick access to the highway is perfect. Staff are friendly and extremely helpful. Great amenities, clean grounds, all around great atmosphere. Love the interior floors and kitchen areas.

Property Manager Response

10/15/2019

On behalf of our entire staff, we would like to express our appreciating, we really appreciate your feedback! We're glad you had such a wonderful experience with us! Please feel free to reach out to us if you need anything. We do hope we can be of assistance in the future. Take care! Have a wonderful day. ~ Jerelly Mejia - Better Living Manager.

Current Resident 705811

Verified Resident • 2019

5.0

10/12/2019

the cape Grand Harbor es una comunidad muy bonita. Donde ud y su familia se pueden sentir seguros! además de recibir buena atención y solución a sus problemas de manera eficaz y rápida.................... ...Excelente complejo para vivir!

Property Manager Response

10/13/2019

Buenas tardes, de parte de todo nuestro equipo quisieramos agradecerle por tomar el tiempo de escribirnos su comentario. Estamos felices de poder cumplir con sus expectativas! Gracias por compartir su experiencia! Siempre nos esforzamos por brindar un servicio de alta calidad a todos los clientes, y nos complace saber que haya disfrutado de su experiencia viviendo aqui. Gracias nuevamente por tus palabras y esperamos poder ayudar nuevamente en el futuro. Cu date! Jerelly Mejia ~ Better Living Manager.

Current Resident 695015

Verified Resident • 2019

4.8

9/15/2019

LO QUE NO VEO BIEN,NO AHY UN CONTROL EN CUANTO A LOS PROPIETARIOS DE LOS PERROS DE LA RESIDENCIA , SE QUE ES RESPONSABILIDAD DE LOS PROPIETARIOS POR SU MASCOTA HACEN CACA EN AREAS COMUNAS Y A VECES ESTAN EN EL PARQUE DE INFANTES, NO EXISTE NOTIFICACION ALGUNA VIA CORREO GENERAL QUE SE ESTA HACIENDO AL RESPECTO.

Current Resident 682393

Verified Resident • 2018 - 2019

3.7

8/19/2019

This is our 1st apartment. We work here but our home is out of town. We do enjoy the area. There are 2 things that are not so great. One being, the parking. We pay for our parking and on many occasions, someone is parked in them, which is bee inconvenient. 2nd, our A/C has trouble keeping our apartment cool, causing our electric bill to be very expensive.

Property Manager Response

8/20/2019

Dear Verified Resident, thank you for sharing your honest experience, we really appreciate your feedback! We regret that you are having a negative experience, and will use this as an opportunity to improve. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Jerelly Mejia ~ Better Living Manager.

Current Resident 681721

Verified Resident • 2018 - 2019

4.8

8/17/2019

I love this community because they put their residents first. My service requests are always answered promptly. The Staff here are always Uber nice. The community is well kept. The staff do a good job of staying involved with residents. The back to school party was very nice of them to throw. The family oriented environment is appreciated greatly. Thanks you guys!

Property Manager Response

8/20/2019

Hello Verified Resident, thank you for taking the time to leave a review for us at The Cape. We're happy we could meet your expectations! it's experiences like yours that really keep us motivated! We are so happy to read such a great review about our staff. If you ever need anything else from us, please feel free to give us a call or stop by. I hope you have an awesome day! Jerelly Mejia ~ Better Living Manager.

Current Resident 672465

Verified Resident • 2019

5.0

8/29/2019

No major issues with this complex. Staff is friendly as well as accommodating. My only complaint is the amount of dog droppings that owners leave and dont pick up. Most people are very friendly. Yard maintenance is good except for the dog droppings.

Property Manager Response

8/7/2019

Dear Resident, I would like to thank you for your high rating! We strive for 100% satisfaction, and it is great to see you had such a positive experience living at The Cape. We're happy to hear you had such a positive experience with our team! We are constantly working very hard to improve on our grounds and all areas, we appreciate your honesty and please don't hesitate to reach out if there's anything additional we can do to improve. Thank you so much again for your feedback! We hope you have a great weekend! Jerelly Mejia ~ Better Living Manager.

Current Resident 668431

Verified Resident • 2018 - 2019

4.7

7/23/2019

Residents with dogs need to collect their dog's crap from the lawn! Your minimum 201 character requirement is excessive. This policy needs changing and it tells me you really do not want this part of the survey completed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Property Manager Response

7/28/2019

Hello, We appreciate you taking the time to leave us this feedback. We regret to hear that you are displeased with the grounds. Please reach out to us at (281) 392-9777 at your earliest convenience and we will do our best to resolve this with you. I look forward to hearing from you. I hope you have a wonderful weekend! Jerelly Mejia ~ Better Living Manager.

Current Resident 667682

Verified Resident • 2019

4.2

7/22/2019

Positive and welcoming. The application process was fairly easy to navigate and required little time. The same can be said about the move-in process. The complex remains safe and secure and has anything needed nearby.

Property Manager Response

7/28/2019

We are very happy to have provided you with such a positive experience! We appreciate your positive review of your recent experience with us! Thank you for taking the time to leave a review for us at The Cape at Grand Harbor. If you ever need anything else from us, please feel free to give us a call or stop by. Thank you again for taking the time to let us know how we did. We hope you have a great day! Jerelly Mejia ~ Better Living Manager.

Floor Plans & Pricing

All (10)
1 Bed (5)
2 Beds (3)
3 Beds (2)

1 Bedroom

Chesapeake

6 Available Units

1 Bed, 1 Bath | 759 sq. ft.

$1,152 - $1,469

See Floor Plan Details

Providence

3 Available Units

1 Bed, 1 Bath | 882 sq. ft.

$1,640 - $1,992

See Floor Plan Details

Newport

2 Available Units

1 Bed, 1 Bath | 761 sq. ft.

$1,327 - $1,606

See Floor Plan Details

Cape Cod

1 Bed, 1 Bath | 861 sq. ft.

$1,459 - $1,659

See Floor Plan Details

Rockport

1 Bed, 1 Bath | 876 sq. ft.

$1,469 - $1,669

See Floor Plan Details

2 Bedrooms

Bristol

16 Available Units

2 Beds, 2 Baths | 1,198 sq. ft.

$1,805

See Floor Plan Details

Mystic

7 Available Units

2 Beds, 2 Baths | 1,111 sq. ft.

$1,538 - $1,788

See Floor Plan Details

Waterford

6 Available Units

2 Beds, 2 Baths | 1,085 sq. ft.

$1,361 - $1,587

See Floor Plan Details

3 Bedrooms

Nantucket

6 Available Units

3 Beds, 2 Baths | 1,437 sq. ft.

$1,972 - $2,466

See Floor Plan Details

Norwalk

4 Available Units

3 Beds, 2 Baths | 1,340 sq. ft.

$1,957 - $2,411

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Review Ratings (from 24 reviews)

Noise

4.5

Grounds

4.4

Safety

4.1

Office Staff

4.4

Maintenance

4.7

Neighborhood

4.7

Survey Scores N/A

Review Count

Number of reviews in the past 365 days

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.42 days

Features & Amenities

Laundry

In-home Laundry Room

Parking

Garage
Parking

Pets

Dogs Allowed
Deposit: $100. Fee: $300. Rent: $30. Restrictions: Breed restrictions apply. Please contact office.. Pet Limit: 3. Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.
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More Info
Cats Allowed
Deposit: $100. Fee: $300. Rent: $30. Pet Limit: 3. Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.
Less Info
More Info

Other

24-Hour Emergency Maintenance
Air Conditioning
Autopay Discount
Balcony/Deck
Cat Friendly
Co-working Spaces
Coffee Bar
Community Center
Community Room with Wi-Fi
Conference Room
Dishwasher
Dog Park
Fitness Center
Gated Community
Granite Countertops
Large Dog Friendly
Mobile Payments Accepted
On-site Personnel
Outdoor Gathering Area
Pet Friendly Community- 3 Pets Welcome
Playground
Pool
Pool Table
Poolside Cabanas
Poolside Grilling Area
Touch Free Smart Package Lockers
Valet Trash Service
Yoga Studio

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Leasing

***Schedule your Self-Guided Tour today!*** Live it. Love it! at The Cape at Grand Harbor! We know location is vital when you are looking for a home and our residents love that The Cape at Grand Harbor is well-situated in Katy, with easy access to great shopping and dining, and the energy corridor. Our apartments feature granite countertops stainless steel appliances, large closets, full-size washers and dryers, and work from home space. Some apartments offer a kitchen island. As part of this SMARTCOMMUNITY, you will enjoy great features like SMARTHOME Technology, fiber powered internet with speeds up to 500 Mbps in your apartment, Touch-Free SMARTPACKAGE Lockers, and Community Wide WiFi so you can stay connected whether you are at the bark park, the swimming pool, in the clubroom, or working out in the fitness center. Add our other amenities, like our yoga studio, our pool area with cabanas and an outdoor kitchen, and youve got a place you cant wait to come home to. Venterra is committed to providing a world class living experience with our professional on-site management and maintenance teams and an app that helps you manage it all. We are proud to be recognized as an Top Rated Award recipient! Only 5% of apartment communities in the US qualify for this award. Schedule a tour at The Cape at Grand Harbor or give us a call to find out what apartment living in Katy can be. We are here for you and available to take your call 24/7. Come experience a move in so exceptional, we guarantee it with our Live It. Love It. Guarantee.TM

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Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

Venterra Realty Management

Communities

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Questions & Answers (0)

Frequently Asked

How is The Cape at Grand Harbor Rated?

Based on 329 number of votes by renters, The Cape at Grand Harbor is currently rated 4.5 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.

How effective was the maintenance team when resolving your problem?

The Cape at Grand Harbor is rated 4.7 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.5 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.1 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.

How satisfied are residents with the neighborhood?

The Cape at Grand Harbor is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.4 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 4.42 days to their community reviews in the past year.

Who manages The Cape at Grand Harbor?

Venterra Realty Management

What is the pet policy at The Cape at Grand Harbor?

Dogs Allowed

Deposit: $100

Fee: $300

Rent: $30

Restrictions: Breed restrictions apply. Please contact office.

Pet Limit: 3

Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.

Cats Allowed

Deposit: $100

Fee: $300

Rent: $30

Pet Limit: 3

Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 2 Baths

3 Beds, 2 Baths