The Cape at Grand Harbor

. #3 . #268

Award Winner

The Cape at Grand Harbor

24758 Grand Harbor Drive, Katy, TX 77494

4.5

(329 Reviews)

$1,152 - $2,466/mo

Reviews

4.5 rating

329 total reviews

(

302 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Cleanliness (9)

Events (11)

Issues (23)

Maintenance (76)

Noise (21)

Parking (30)

Safety (10)

Staff (132)

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Review Rating

Current Resident 506255

Verified Resident • 2016 - 2018

4.7

6/28/2018

La zona está muy buena, la ubicación es perfecta y es una comunidad tranquila, solo falta más limpieza en los edificios porque las paredes y escaleras están llenas de polvo. Las instalaciones de gimnasio no son muy buenas las máquinas son muy viejas.

Property Manager Response

6/28/2018

Saludos, apreciamos sus comentarios honestos, ya que siempre estamos buscando formas de mejorar. Gracias por traer esto a nuestra atenci n. Si est dispuesto, comun quese con nosotros al (281) 392-9777 para que podamos trabajar hacia una resoluci n. Esperamos con inter s escuchar de usted. Muchisimas gracias otra vez por sus comentarios! Esperamos que tengas un gran d a! Jerelly Mejia ~ Better Living Manager.

Current Resident 497551

Verified Resident • 2018

5.0

6/8/2018

The overall condition of The Cape at Harbor is great. The garage is really convenient for resident. The staffs are kind. The facilities, such as pool, gym are great. The location is great, close to Katy Mills and Typhoon Texas water part. I am satisfied with here.

Property Manager Response

6/15/2018

Thank you so much for taking the time to write about your experience as a resident. We always strive to provide top quality service to everyone, and are pleased to hear that you enjoyed your experience here at The Cape at Grand Harbor Apartments! We look forward to helping again in the future. Take care! Jerelly Mejia Better Living Manager.

Current Resident 496093

Verified Resident • 2017 - 2018

4.8

6/5/2018

I’ve been living here since April 2017 and I recently move to another bigger apartment within the same complex. I’m truly satisfied with this place and with the community. Neighbors are awesome and the maintenance staff is great!

Property Manager Response

6/7/2018

Thank you for taking the time to write us this great review. I are excited to hear that you are pleased with your new, bigger apartment home and that you are enjoying your new neighbors. The Cape at Grand Harbor takes our Maintenance Customer Service very seriously and pride ourselves on nothing less than exceptional. If there is anything we can do for you, please do not hesitate to let us know. Sincerely, Jennifer Ratajczak, Community Manager - Experience Leader

Current Resident 492333

Verified Resident • 2018

3.3

5/27/2018

It started off good but in only 2 short month diminishes daily. My shower head is awful full of line and hard water. My upstairs neighbors are a nightmare. Running, jumping on Karaoke all crazy hours, climbing up the balcony to gain entrance to their unit. Countless sleepless nights it’s affecting my quality of life and something needs to be done or I will not be here long.

Property Manager Response

5/29/2018

Thank you for taking the time to write us a review. I apologize that you are currently not experiencing a pleasurable living experience due to your upstairs neighbors. The Cape at Grand Harbor does have community policies in place to aid with noise control along with an after hours Courtesy Officer hotline that you may utilize to report a noise complaint. For someone to gain access to their apartment home by climbing up their balcony is not acceptable and I would like to speak further with you in regards to the situations you are currently experiencing. I invite you to email me personally at jratajczak@venterraliving.com, call me directly at 281-392-9777 or stop into the Leasing office so we may further discuss in details the situations at hand and provide me the opportunity to resolve these situations so you may again begin to enjoy your new home again. Sincerely, Jennifer Ratajczak, Community Manager-Experience Leader

Current Resident 489957

Verified Resident • 2018

5.0

5/20/2018

The Cape at Grand Harbor is a very good rental community. The staff is very courteous and responsive. The apartments are updated and laid out well. The common areas are kept clean. The atmosphere is very quiet.

Property Manager Response

5/22/2018

Thank you for taking the time to let us know how much you enjoy living at The Cape. We appreciate your positive review about your experience. We are always more than happy to assist you on anything that could come up. We hope you have a fantastic weekend! Better Living Manager, Jerelly Mejia.

Current Resident 484182

Verified Resident • 2016 - 2019

5.0

3/11/2019

He vivido en The Cape por tres anos y me encanta. Todo esta cerca, acceso al I10 y muy cerca del 99. Walmart, HEB, Bank of America, farmacias, parques, areas verdes, Typhoon Texas water park, Katy Mills Mall. El personal administrativo y de mantenimiento son excelentes personas. Vivo en el edificio 10 y puedo decir que nunca he sentido ruidos molestos. Ademas los apartamentos son comodos y muy lindos en su interior. Lo recomiendo un 100%. Yria Vera

Property Manager Response

5/8/2018

Gracias por compartir sus comentarios como un residente verificado, sus comentarios y calificaciones maravillosas significan mucho para nosotros. Siempre nos esforzamos por brindar un servicio de alta calidad a cada residente, y nos complace saber que disfruta de su experiencia aqu en The Cape at Grand Harbor Apartments. Jerelly Mejia - Better Living Manager. Thank you for sharing your feedback as verified resident, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every resident, and are pleased to hear that you enjoy your experience here at The Cape at Grand Harbor Apartments. Jerelly Mejia - Better Living Manager.

Current Resident 473280

Verified Resident • 2018

4.7

4/7/2018

It is a very good community to live in. The neighborhood is really quiet and safe to walk around. I love how the kitchen is and how the lights are put in the kitchen and living room, and the restrooms are perfect.

Property Manager Response

4/10/2018

Hi Verified Resident, thank you so much for your positive comments about The Cape at Grand Harbor Apartments! Thank you, and have a fantastic day!

Current Resident 472058

Verified Resident • 2017 - 2018

4.0

4/4/2018

My only complain is about how bad kept are the grounds around every building garden, gardens around the pool, hallways. Landscape shoukd be better maintained and hallways, doors, walls and frames cleaned.

Property Manager Response

4/6/2018

Hello Verified Resident, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Thanks for the recommendation, and have an amazing day!

Current Resident 463875

Verified Resident • 2017 - 2018

3.7

3/13/2018

it's ok. Dog poop in everywhere in the community. I don't want to be forced to enter 201 characters so I'll just enter some random stuffs ................................................................................................................................................................................................................................................................................

Property Manager Response

3/16/2018

Thank you for your feedback! It is our goal to create a friendly, clean, community for all of our residents. I apologize if you've had any bad experiences with the pet waste on property. As a team we are definitely working hard to ensure that the property is properly maintained. We would be happy to send a reminder to residents to pick up after their pets. Please let us know if there is anything else we may assist you with. Best regards, Jerelly Mejia Assistant Property Manager.

Current Resident 456393

Verified Resident • 2018

4.7

2/22/2018

Just one month living here but I would like to let you know that the lease and move-in processes are really simple and fast, the apartment is exactly as you can see it in the website so you know what to expect. The Staff is very kind and the maintenance team response time is quick. For the moment I would recommend you to move to this community.

Property Manager Response

2/23/2018

Thank you for your review. We are happy to hear that your time with us so far has been nothing less than great! If there is ever anything we can do for you please never hesitate to let us know. Sincerely, Jennifer Ratajczak, Community Manager / Experience Leader

kl061823

Resident • 2018

4.7

2/22/2018

I am moving from a large home and I initially fell in love with this community because of the cheerful colors of the apartment homes exterior. I love my apartment and the staff. They have proven to be nothing less than professional and pleasant. I would encourage anyone looking in the Katy area for a new home to come to this property. My only reservation is the male leasing agent. He comes across as cocky and unprofessional referring to my husband as we walked through the front door as "What's up Boss". While his intentions may be harmless I felt this was rude and unprofessional especially to an elder. Another turnoff for me which I am sure the owners would not appreciate is that during my visit he spoke more about himself and his wife's property than he did getting to know our specific needs and details about the property we were actually visiting. Even with the unpleasant experience, I love this property! I would encourage anyone looking in the area to check them out.

Property Manager Response

2/23/2018

Thank you for taking the time to write us a review. We are extremely delighted that you would recommend our community. I apologize that you had an unpleasant experience with one our Better Living Consultants and would love the opportunity to further discuss this with you. I may be reached by visiting the Leasing office, by telephone at 281-392-9777 or by email at jratajczak@venterraliving.com. I hope to hear from you soon. Sincerely, Jennifer Ratajczak, Community Manager / Experience Leader

Current Resident 453384

Verified Resident • 2018

4.8

2/14/2018

My experience has been good. A delay here and there seems to be contingent on whom you communicate with but overall they are great people. Great humanity in each individual which creates a good home environment as well as safe.

Property Manager Response

2/15/2018

Thank you for your review. We apologize that you have had a situation where there was a gap in the communication process.I would like to invite you into the leasing office so we may further discuss an opportunity for us to improve from the eye of a valued resident. Thank you again for the wonderful things that you mentioned and if we can do anything for you, please let us know. Sincerely, Jennifer Ratajczak, Community Manager - Experience Leader

Updated Review

Current Resident 447311

Verified Resident • 2015 - 2018

5.0

1/31/2018

My experience here for he past three years has been exceptional. I love it here!! I would definitely recommend this property to my friends. It is very clean and quite. I love the office staff and the events they put together for the residents. They are very accommodating and put a lot of thought and effort into making this a great property

Property Manager Response

3/26/2018

We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

1 Previous

9/16/2016

Current Resident 447075

Verified Resident • 2018 - 2019

4.0

7/16/2019

Great location, maintenance guys are wonderful, administration good service, phones are not always available... apartments are very nice and comfortable, I moved to another apt weeks ago because apt 317 was too noisy cause of cars so now I love where is located thats very important!! Overall the complex is good.

Property Manager Response

1/30/2018

Thank you for taking the time to write us a short review. We understand you are a new resident with The Cape at Grand Harbor so please know we are here to assist you with anything you may need. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 429008

Verified Resident • 2017

4.2

12/8/2017

Great apartment layouts and features (large island, window seat, very large closet). Friendly staff. When I went to move into my apartment the first day, it has a smoky smell. Within the hour, staff had found a new unit, drew up the paperwork, and got me the keys. You can hear the footsteps of people above you and voices in the outside hallways, but it’s easy to tune out. Would recommend to friends/family.

Property Manager Response

12/11/2017

We are happy to hear you are pleased with your apartment and the assistance of the staff. The satisfaction of our residents is the most importance to our team. Thank you for taking the time to share your feedback. Please feel free to reach out to us directly for any future assistance! Thanks again, Jerelly Mejia - Assistant Community Manager

Current Resident 411066

Verified Resident • 2016 - 2017

4.3

10/26/2017

The building we reside in is quiet. Neighbors are courteous to one another in this regard. The apartment interior colors, flooring, and cabinetry are tastefully appointed. There is very little wasted space. Maintenance staff is friendly and efficient.

Property Manager Response

10/29/2017

Thank you for the great review. We are glad you are enjoying your new home and all the space filling amenities that it features. If we can ever assist you with anything, please do not hesitate to let us know. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 410165

Verified Resident • 2017 - 2019

4.7

1/15/2019

This is one of the best community that I've ever stayed in. No property or place is perfect, but this one is hands-down one of the best, and I challenge anyway to show me something better for the price, location, and level of service. The only fours I gave are for noise and Ground. The property itself is not noisy, BUT unfortunately there are a few residents who don't know how to live in common spaces with others respectfully. Playing loud music and just loud! But that's not the fault of the apartment complex.

Property Manager Response

10/25/2017

We are so happy that you love your new apartment. Thank you for bring the dark barking situation to our attention. We will definitely begin to monitor your area in regards to this situation. If you would like to visit our Leasing office and meet with myself, we may be able to grasp this situation faster. We hope all is well. Don't forget to swing by our Halloween event this month. Sincerely, Jennifer Ratajczak - Community Manager

Current Resident 407059

Verified Resident • 2017

4.2

10/15/2017

Here for 2 months now and seems to be a nice community, I always see maintenance out fixing the community and keeping it clean. The only improvement I could recommend is residence speed through the entrance gates, speed bumps or something would be a suggestion.

Property Manager Response

10/18/2017

Thank you so much so for your feedback, we greatly appreciate your suggestion. We are very excited to announce that at the beginning of next year we are getting the speed bumps installed. Please let us know if there is anything if there is anything we can do for you. Once again thank you very much for feedback! Jerelly Mejia, Better Living Manager.

Current Resident 404555

Verified Resident • 2017

4.7

11/1/2017

Always Professional and Cordial. I have enjoyed everyday I have lived here, I plan on living within this community for years to come, from the time I rented my place they have been professional, courteous and friendly.

Property Manager Response

10/10/2017

Thank you for taking the time out of your day and leaving us such a positive review! We strive to make our residents happy and are honored to hear you are loving your new home at The Cape. Please let us know if you ever need anything we could assist you in. Sincerely, Jerelly Mejia Better Living Manager.

Current Resident 404420

Verified Resident • 2017

4.8

10/7/2017

These apartments are amazing the layout is very spacious and feels uber relaxing. The staff here is always wonderful. You can see that the entire staff genuinely cares about this community. I couldn't be happier living here

Property Manager Response

10/10/2017

Thank you kindly for your positive feedback! We truly appreciate it and we look forward to having you as a long time resident at The Cape. If there is anything you ever need, please don't hesitate to reach out to us. Kind regards, Jerelly Mejia Better Living Manager.

MaryHuss

Resident • 2017

5.0

10/3/2017

I just moved in about a month ago and so far I am very happy with the customer service here. My move in process was smooth and easy. I really liked my surprise gift on my counter. We ate the popcorn the same day! I hope to call The Cape at Grand Harbor "home" for a long time.

Property Manager Response

10/6/2017

Thank you for the amazing feedback. We love that you enjoyed your popcorn on the day of your move in. We strive to make our move in process as smooth and stress free as possible. Make sure you check out our October resident event calendar as we hope we see you at one of the events. If there is ever anything we can help you with, please let us know. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 361744

Resident • 2017

5.0

9/19/2017

I have lived here for 6 months now and can say this complex is nice, quiet and clean with very friendly neighbors. The amenities are well kept and up to date. Jennifer and the staff are extremely helpful and great to interact with. I truly love living here.

Property Manager Response

9/19/2017

Thank you for such kind words. We strive to make everyday a great day for all of our residents. Be sure to swing by one of our scheduled resident events and say hello. If there is ever anything we can do for you, please let us know. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 397325

Verified Resident • 2017

2.8

9/19/2017

I appreciated the manager taking my application information over the phone, as I was flooded from my home and had no access to a computer; however, we weren't told of all of the additional fees, or that we needed to have renter's liability insurance. The apartment wasn't clean when we moved in, we weren't given our mailbox number, the walking gate code, or the pool code. We pay a fee for our trash to be picked up, yet it hasn't been picked up once. I can't wait to move out!

Property Manager Response

9/19/2017

Hello, Thank you for the review. I am sorry to hear you had a negative experience with the apartment cleanliness. We had a ton of move in's that occurred during your move in time. Please know we did our absolute best to accommodate everyone who lost so much during the storm. I would like to further discuss what happened at your time of move in. Please stop by the Leasing office at your convenience or give me a call at 281-392-9777 so I may ensure we have not lost sight on the exceptional customer service level we provide to all of our residents both present and past. I look forward to speaking with you soon. Sincerely, Jennifer Ratajczak

Current Resident 396433

Verified Resident • 2017

4.5

9/17/2017

I think I made a good desiscion tochange apartments and come here from downtown. Friendly and easily solve problems people here . I love the red and blue color , totally different from the other apartments

Property Manager Response

9/19/2017

Thank you for taking the time to write us a review. We are pleased that you are enjoying your living experience with us. We too love our Cape vibe along with the way our red and blue buildings set us apart from everyone else. If there is ever anything we can do for you, please do not hesitate to stop by the Leasing office or give us a call. Providing extraordinary customer service to all of our residents is what we strive to accomplish everyday. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 379700

Verified Resident • 2013 - 2017

4.3

8/7/2017

Staff is friendly and very accommodating. Going on my 5th year and have enjoyed every minute at my beautiful apartment. The attached garage definitely helps me feel safe and secure and I love all of the upgraded amenities.

Property Manager Response

8/7/2017

Thank you for your review! I am glad to hear that you are happy in your home and you still are a faithful resident going on 5 years!! Please let us know if you need anything at all. We will be glad to assist at any time. Thank you again for this wonderful review, Jerelly Better Living Manager.

Floor Plans & Pricing

All (10)
1 Bed (5)
2 Beds (3)
3 Beds (2)

1 Bedroom

Chesapeake

6 Available Units

1 Bed, 1 Bath | 759 sq. ft.

$1,152 - $1,469

See Floor Plan Details

Providence

3 Available Units

1 Bed, 1 Bath | 882 sq. ft.

$1,640 - $1,992

See Floor Plan Details

Newport

2 Available Units

1 Bed, 1 Bath | 761 sq. ft.

$1,327 - $1,606

See Floor Plan Details

Cape Cod

1 Bed, 1 Bath | 861 sq. ft.

$1,459 - $1,659

See Floor Plan Details

Rockport

1 Bed, 1 Bath | 876 sq. ft.

$1,469 - $1,669

See Floor Plan Details

2 Bedrooms

Bristol

16 Available Units

2 Beds, 2 Baths | 1,198 sq. ft.

$1,805

See Floor Plan Details

Mystic

7 Available Units

2 Beds, 2 Baths | 1,111 sq. ft.

$1,538 - $1,788

See Floor Plan Details

Waterford

6 Available Units

2 Beds, 2 Baths | 1,085 sq. ft.

$1,361 - $1,587

See Floor Plan Details

3 Bedrooms

Nantucket

6 Available Units

3 Beds, 2 Baths | 1,437 sq. ft.

$1,972 - $2,466

See Floor Plan Details

Norwalk

4 Available Units

3 Beds, 2 Baths | 1,340 sq. ft.

$1,957 - $2,411

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Review Ratings (from 24 reviews)

Noise

4.5

Grounds

4.4

Safety

4.1

Office Staff

4.4

Maintenance

4.7

Neighborhood

4.7

Survey Scores N/A

Review Count

Number of reviews in the past 365 days

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.42 days

Features & Amenities

Laundry

In-home Laundry Room

Parking

Garage
Parking

Pets

Dogs Allowed
Deposit: $100. Fee: $300. Rent: $30. Restrictions: Breed restrictions apply. Please contact office.. Pet Limit: 3. Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.
Less Info
More Info
Cats Allowed
Deposit: $100. Fee: $300. Rent: $30. Pet Limit: 3. Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.
Less Info
More Info

Other

24-Hour Emergency Maintenance
Air Conditioning
Autopay Discount
Balcony/Deck
Cat Friendly
Co-working Spaces
Coffee Bar
Community Center
Community Room with Wi-Fi
Conference Room
Dishwasher
Dog Park
Fitness Center
Gated Community
Granite Countertops
Large Dog Friendly
Mobile Payments Accepted
On-site Personnel
Outdoor Gathering Area
Pet Friendly Community- 3 Pets Welcome
Playground
Pool
Pool Table
Poolside Cabanas
Poolside Grilling Area
Touch Free Smart Package Lockers
Valet Trash Service
Yoga Studio

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Leasing

***Schedule your Self-Guided Tour today!*** Live it. Love it! at The Cape at Grand Harbor! We know location is vital when you are looking for a home and our residents love that The Cape at Grand Harbor is well-situated in Katy, with easy access to great shopping and dining, and the energy corridor. Our apartments feature granite countertops stainless steel appliances, large closets, full-size washers and dryers, and work from home space. Some apartments offer a kitchen island. As part of this SMARTCOMMUNITY, you will enjoy great features like SMARTHOME Technology, fiber powered internet with speeds up to 500 Mbps in your apartment, Touch-Free SMARTPACKAGE Lockers, and Community Wide WiFi so you can stay connected whether you are at the bark park, the swimming pool, in the clubroom, or working out in the fitness center. Add our other amenities, like our yoga studio, our pool area with cabanas and an outdoor kitchen, and youve got a place you cant wait to come home to. Venterra is committed to providing a world class living experience with our professional on-site management and maintenance teams and an app that helps you manage it all. We are proud to be recognized as an Top Rated Award recipient! Only 5% of apartment communities in the US qualify for this award. Schedule a tour at The Cape at Grand Harbor or give us a call to find out what apartment living in Katy can be. We are here for you and available to take your call 24/7. Come experience a move in so exceptional, we guarantee it with our Live It. Love It. Guarantee.TM

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Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

Venterra Realty Management

Communities

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Questions & Answers (0)

Frequently Asked

How is The Cape at Grand Harbor Rated?

Based on 329 number of votes by renters, The Cape at Grand Harbor is currently rated 4.5 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.

How effective was the maintenance team when resolving your problem?

The Cape at Grand Harbor is rated 4.7 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.5 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.1 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.

How satisfied are residents with the neighborhood?

The Cape at Grand Harbor is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.4 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 4.42 days to their community reviews in the past year.

Who manages The Cape at Grand Harbor?

Venterra Realty Management

What is the pet policy at The Cape at Grand Harbor?

Dogs Allowed

Deposit: $100

Fee: $300

Rent: $30

Restrictions: Breed restrictions apply. Please contact office.

Pet Limit: 3

Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.

Cats Allowed

Deposit: $100

Fee: $300

Rent: $30

Pet Limit: 3

Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 2 Baths

3 Beds, 2 Baths