The Cape at Grand Harbor

. #3 . #268

Award Winner

The Cape at Grand Harbor

24758 Grand Harbor Drive, Katy, TX 77494

4.5

(329 Reviews)

$1,152 - $2,466/mo

Reviews

4.5 rating

329 total reviews

(

302 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Cleanliness (9)

Events (11)

Issues (23)

Maintenance (76)

Noise (21)

Parking (30)

Safety (10)

Staff (132)

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Recently Lived In
Review Rating

Current Resident 667389

Verified Resident • 2018 - 2019

5.0

7/21/2019

Since day one, the leasing process was a breeze! We fell in love with the community, and the amenities. The staff is wonderful. The maintenance staff is punctual and friendly. Very organized. My husband and I are happy and will definitely renew our lease!

Property Manager Response

7/28/2019

Dear Resident, we are so happy to read such a great review about The Cape at Grand Harbor Apartments. Thank you for sharing your positive living experience so far! we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome weekend! Jerelly Mejia ~ Better Living Manager.

Current Resident 665864

Verified Resident • 2017 - 2019

4.8

7/17/2019

Im very satisfied! Possibly renewing again my only concern is pricing. They are very safe and located in the best area. My daughter has made numerous friends and I feel safe with her being outside without me. Jennifer handles situations very well!

Property Manager Response

7/18/2019

Hello dear resident, your wonderful feedback and rating mean a lot to us. Thank you for your kind review; we are happy to pass along your comments to Jennifer and the rest of the team! We appreciate your residency and look forward to many more years with you as our neighbor! We are here to help whenever you need us. Just let us know! Thank you again so much and enjoy the rest of this wonderful day! Sincerely, Jerelly Mejia ~ Better Living Manager.

Current Resident 665378

Verified Resident • 2017 - 2019

4.3

7/16/2019

Great apartment with awesome maintenance. Too much fluff from front office staff with random/often closings of pools but yet things dont get fixed and look like crap at peak times. Front office staff can be helpful, but theres an overwhelming sense that some of the employees really dont take concerns seriously.

Property Manager Response

7/17/2019

Thank you we really appreciate your feedback! We're happy to hear you had such a positive experience with our team! We regret to know that you are having a negative experience with the community facilities. We would appreciate the opportunity to change it. We really appreciate you taking the time to bring this up to our attention and we are working very hard to correct the conditions of the amenities. Thanks again for taking the time to let us know how we can improve. We sincerely appreciate your honest review, and look forward to seeing you again soon! Best regards, Jerelly Mejia ~ Better Living Manager.

Current Resident 645000

Verified Resident • 2017 - 2019

4.7

5/27/2019

We have lived here almost 2 years. We moved in August, 2017. When hurricane Harvey came to Texas we did not have any problems. There was no high water or power outage. In January we had a plumbing problem in our building. The maintenance men took care of the problem late at night. They came by our apartment several times. The next day the apartment manager and two men from the Venterra management office came by to make sure everything was being taken care of to our satisfaction.

Property Manager Response

6/2/2019

Hi! Thank you for taking the time to write us a great review. We were very fortunate to not have any main issues with Hurricane Harvey when it arrived and we consider ourselves very blessed. At Venterra, we pride ourselves with excellent customer service and we so happy to hear your maintenance issue was completed to your satisfaction. If there is ever anything we can do for you and your family in the future, please do not hesitate to let us know. Sincerely, Jennifer Ratajczak, Community Manager / Experience Leader

Current Resident 630753

Verified Resident • 2015 - 2020

5.0

5/16/2020

Weve lived here since 2015 I cant think of anything but good things to say about the property, the management and maintenance guys. The ladies at the office specially Jerelly always responded to our inquires in a very friendly and professional way and helped us in everything we needed since day 1, we will always be tremendously grateful for that. we will be moving out this summer but I can say with confidence my family and my self were extremely happy at this property all this years and if were not as happy as we were here in our new place I would not hesitate to come back in the future. Thanks for everything.

Property Manager Response

4/26/2019

We are so happy to read such a great review about The Cape and our staff members! Thank you so much for your high rating and kind words! Our team is passionate about providing exceptional service inside and out, and it warms my heart to see you recognize it. We're glad you had such a wonderful experience with us! Please do not hesitate to let us know if there is anything we can do for you! Thanks again for taking the time to leave us your review. We hope you have a great day! Jerelly Mejia ~ Better Living Manager.

Current Resident 618069

Verified Resident • 2018 - 2019

5.0

7/24/2019

Satisfactory experience. Will definitely recommend and refer this lovely community to family and friends as I have always done. Nothing beats peace and quiet in a place you can call home. Add excellent and thoughtful service to that. Keep it up

Property Manager Response

3/26/2019

Hello and thank you kindly for taking the time to leave a review for us at The Cape at Grand Harbor. We're happy we could meet your expectations! We truly appreciate your feedback. We're glad to hear you've had such a great experience living here. If there's anything we can do for you, we are happy to help! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Jerelly Mejia ~ Better Living Manager.

Current Resident 616256

Verified Resident • 2019

4.3

3/16/2019

Good!!!!!!!!!! Good Good!!!!!!!!!! Good Good!!!!!!!!!! Good Good!!!!!!!!!! Good Good!!!!!!!!!! Good Good!!!!!!!!!! Good Good!!!!!!!!!! Good Good!!!!!!!!!! Good Good!!!!!!!!!! Good Good!!!!!!!!!! Good Good!!!!!!!!!! Good Good!!!!!!!!!! Good

Property Manager Response

3/26/2019

Thanks for writing us a review. We LOVE, LOVE, LOVE that you feel we are GOOD, GOOD, GOOD! If there is ever anything we can do for you please let us know and we look forward to seeing you around the community. Warmest Wishes, Jennifer Ratajczak, Community Manager / Experience Leader

Current Resident 598368

Verified Resident • 2016 - 2019

5.0

1/30/2019

Love this community and the staff and maintenance make it worth living here. Everyone is friendly - the staff provides community activities. We always feel welcome. We feel safe inside our little community.

Property Manager Response

2/4/2019

Good morning, We really appreciate your positive review! We're happy to know we could provide a great living experience for you. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know what it's like living at The Cape. We hope you have a great day! Jerelly Mejia ~ Better Living Manager.

Current Resident 588810

Verified Resident • 2018

2.7

1/1/2019

Horrible. Ants everywhere. I am frustrated and desperate to move out. We have communicated with staff about this issue and they have made us wait for pest control. We have taken matters into our own hands with home remedies but the issue is much bigger.

Property Manager Response

1/2/2019

Good afternoon, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 392-9777 when you have a chance. Thank you, and we look forward to hearing from you. Jerelly Mejia ~ Better Living Manager.

Current Resident 584841

Verified Resident • 2018

5.0

12/19/2018

The Cape at Grand Harbor has everything I need for my family. We enjoy the events and the great customer service. Maintenance and Office staff are such a great team! Thanks for the opportunity of living here knowing Im in a safe place!

Property Manager Response

12/20/2018

Good morning and thank you, reviews like this give us motivation and help us ensure we provide high-quality care. Please know your wonderful feedback and rating mean a lot to us. Thank you so much again for sharing this with us! We hope you have a great day! Jerelly Mejia ~ Better Living Manager.

Current Resident 575842

Verified Resident • 2017 - 2018

4.2

12/6/2018

I love the community. Close to I10 is a plus. The staff is friendly and professional. Katy Mills, pharmacies and supermarkets around the corner. I'm a single mom and the security is important for me and the place is excellent in that.

Property Manager Response

11/27/2018

Hello! Thank you very much for taking the time to write such a positive review. We appreciate the feedback of your experience living here! We are always more than happy to assist you with anything that may come up. Thank you again and we are happy we could meet your expectations! I hope you have a fantastic day! Jerelly Mejia ~ Better Living Manager.

Current Resident 552453

Verified Resident • 2018 - 2019

4.7

4/24/2019

Mostly good besides one punk who rides around parking lot showing off his hilarious rice rocket horrible sounding exhaust all hours of the night. He is so stupid it's comical. It's black mustang and sounds like fart can on steroids. I hope he didn't pay money for that junk.

Property Manager Response

10/9/2018

Good morning! I would like to thank you very much for your honest feedback! It is rare for a resident to take the time to submit such a great suggestion and we will definitely take your suggestion into consideration. There is always room for improvement and it's the candid, honest comments like this that let us know which areas we can improve on. Thanks again for the recommendation and please don't hesitate to reach out to me if you ever need anything. Jerelly Mejia ~ Better Living Manager.

Current Resident 552083

Verified Resident • 2017 - 2018

5.0

10/7/2018

Staff is SUPER friendly and always available to chat. This is a clean, comfy, community with great accommodations. Neighbors are great, too. Maintenance always waves as they maneuver through complex and they respond quickly to any issues.

Property Manager Response

10/8/2018

Hello, We're glad you are having such a wonderful experience with us as a resident! It truly makes us very happy to read reviews like yours. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your time here. Thank you again for letting our team know how we are doing! We look forward to helping again in the future. Take care! Jerelly Mejia ~ Better Living Manager.

Current Resident 549178

Verified Resident • 2017 - 2018

4.3

10/1/2018

It's been good so far. The maintenance crew is everything! They come in a timely manner, do a great job, and respects my home. Office staff are also very polite and friendly as well. Will definitely renew contract if given a better rate of course!

Property Manager Response

10/3/2018

Hi! I would like to thank you very much for your positive comments about The Cape at Grand Harbor Apartments! We are glad to hear you will consider renewing your contract with us! We are always more than happy to assist you if anything ever comes up. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Jerelly Mejia ~ Better Living Manager

Current Resident 547693

Verified Resident • 2018

5.0

10/3/2018

Very Neat,quietly, clean,Nice,Respectully,friendly,socialble, great Parking,spaces,enviroment,great,neighbors,and office managment.Great and nice pool and Workout place. Nice apartment space.Very friendly.

Property Manager Response

10/4/2018

Hello and Thank you so much for taking the time to let us know about your feedback about The Cape at Grand Harbor Apartments! We always strive to provide the best living experience for every resident and we are pleased to hear that you enjoy living here. Please let us know if there is anything we can ever do for you; we are more than happy to help! We hope you have a great rest of your week. Jerelly Mejia ~ Better Living Manager.

Current Resident 543014

Verified Resident • 2018

4.8

9/14/2018

So far my experience has been wonderful. The staff in the front office is very helpful and welcoming, The apartment is always clean, Maintenance responds at a reasonable time especially when its an emergency.

Property Manager Response

9/20/2018

Thank you for your positive feedback. It makes us so happy to hear that your experience with us has been wonderful. We strive to always respond in a timely fashion and take pride in making sure our community looks tidy and welcoming. Please don't forget to stop into the Leasing office to say hello and enjoy a fresh cup of coffee from our Bistro Bar. Warmest Wishes, Jennifer Ratajczak, Community Manager - Experience Leader

Current Resident 541949

Verified Resident • 2018

3.2

9/12/2018

Sign board for the reserved parking are not so visible while parking cars at night . You wont even realize you parked in a reserved spot until your car is towed the next morning. Dog poop all over the green area. People throw dog hair right from their patios and that will fly into other resident patios or back yard.

Property Manager Response

9/20/2018

Thank you for your feedback. To the best of our knowledge, our reserved signs are made with the same neon reflective tape as our Handicap parking signs. If you are having trouble with finding a parking space at night, I would like to invite you to speak with me in the Leasing office so we may find a solution. We certainly do not allow our residents to not pick up after their pets nor do we like to hear that you are experiencing this. Please feel free to come see me in the Leasing office when it is convenient for you or I may reached via email at jratajczak@venterraliving.com or by telephone at 281-392-9777. I look forward to speaking with you soon. Sincerely, Jennifer Ratajczak, Community Manager - Experience Leader

Current Resident 530955

Verified Resident • 2018

5.0

8/22/2018

The office staff is prompt and friendly. We showed up just wanting to get a little information 10 minutes before the office closed, I know the ladies wanted to wrap up and get home to their families, instead they greeted us and wanted to help us right there. They let us look at a couple vacant apartments, and were so nice about it all. Received our approval a few short days later. They were very informative. The community is very well kept. And I am glad to live in such a place that pride is placed

Property Manager Response

8/22/2018

Hello, Thank you so much for your kind words and for your wonderful feedback! We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us and hope you can make The Cape at Grand Harbor your new home. Please don't hesitate to reach out if there's anything additional we can do for you. Jerelly Mejia ~ Better Living Manager.

Kevin_M419

Resident • 2017 - 2018

5.0

8/17/2018

I love this community, and that is how I feel about living here. It is a community. The staff is fantastic, (Jennifer and Jerelly) go out of there way to help and solve issues if there are any. Grounds are in great shape, well maintained and clean. I have had a few small maintenance issues all resolved very quickly. The apartments themselves are laid out very well. I Love my floor plan! I have a 2/2 with an attached garage and it has all kinds of storage space. I will live here for as long as they will have me! Neighbors are nice and friendly, all the school buses pick up right in front of the complex. Very easy to get to I-10 or 99. The mall and other shopping all close. If you are looking in the area do yourself a favor and come here.

Property Manager Response

8/22/2018

Hi Kevin! We are so happy to read such a great review about The Cape at Grand Harbor Apartments! Thank you so much for your wonderful feedback and rating. This means a lot to us. It's experiences like yours that really keep us motivated! Thank you again for taking the time to let us know how we are doing. We hope you have a fantastic weekend! Jerelly Mejia ~ Better Living Manager.

Current Resident 523802

Verified Resident • 2015 - 2018

5.0

8/7/2018

Great place to live. Excellent customer service from the office. Secure place to live at. Quiet and clean. Always parking available. Great space on most of the apartments. Great are to go for a run or a walk. I would highly recommend this place.

Property Manager Response

8/7/2018

Good morning, We are very happy to be able to provide you with such a positive living experience! Thank you for taking the time to leave us such a great review. Feel free to reach out to us if you need anything. Have a wonderful day. Jerelly Mejia ~ Better Living Manager

Current Resident 523801

Verified Resident • 2014 - 2018

4.2

8/7/2018

Great place to live! Somewhat noisy if you live in the buildings closest to the street, but overall great complex with great staff. Very friendly towards pets and are very accommodating with waste stations all around the common areas.

Property Manager Response

8/7/2018

Current Resident 514538

Verified Resident • 2015 - 2018

5.0

7/17/2018

It’s been my experience that Venterra Realty does things right! The level of service has always been exemplary! Community Manager Jennifer Ratajczak & her team will “WOW” you with surpassing your expectations & showing how much they care at every opportunity!

Property Manager Response

7/18/2018

We appreciate your positive review about your recent experience with us! Our team here at The Cape @ Grand Harbor take pride and satisfaction when our residents are happy. Thank you so much again for your feedback! We hope you have a great day!

Current Resident 512923

Verified Resident • 2017 - 2018

4.8

7/13/2018

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Property Manager Response

7/18/2018

Hello, thank you so much for the positive rating! Your recommendation means so much to us and we're so happy to have earned it. We look forward to helping you in the future. Have a great day! Jerelly Mejia - Better Living Manager

Current Resident 509132

Verified Resident • 2018

5.0

7/5/2018

I have just moved in but have found nothing I don't like about this complex. The staff is very professional and friendly. The grounds are well kept and quiet. I would highly recommend the Cape at Grand Harbor to anyone.

Property Manager Response

7/11/2018

Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case upon your move in. If you have further needs or questions, please reach out! Christi Higueros Better Living Manager

Current Resident 507279

Verified Resident • 2017 - 2018

4.8

7/1/2018

Everything is great place to live But the apartment have a pantry away from the kitchen ,in the kitchen have a closet, crazy desing Really clean all comons areas and the pool is great,the Maintenence response is very eficient

Property Manager Response

7/2/2018

Thank you for taking your time to write us a review. The design of your kitchen offers 2 closets. The closet with the shelving is your pantry and the closet without shelving is what we like to call your utility closet, it's a nice little addition to store you broom, mop, vacuum, etc. I will be sure to let our Maintenance team know you are pleased with their community grounds and pool upkeep. If there is anything we can help you with, please let us know. Sincerely, Jennifer Ratajczak - Community Manager, Experience Leader

Floor Plans & Pricing

All (10)
1 Bed (5)
2 Beds (3)
3 Beds (2)

1 Bedroom

Chesapeake

6 Available Units

1 Bed, 1 Bath | 759 sq. ft.

$1,152 - $1,469

See Floor Plan Details

Providence

3 Available Units

1 Bed, 1 Bath | 882 sq. ft.

$1,640 - $1,992

See Floor Plan Details

Newport

2 Available Units

1 Bed, 1 Bath | 761 sq. ft.

$1,327 - $1,606

See Floor Plan Details

Cape Cod

1 Bed, 1 Bath | 861 sq. ft.

$1,459 - $1,659

See Floor Plan Details

Rockport

1 Bed, 1 Bath | 876 sq. ft.

$1,469 - $1,669

See Floor Plan Details

2 Bedrooms

Bristol

16 Available Units

2 Beds, 2 Baths | 1,198 sq. ft.

$1,805

See Floor Plan Details

Mystic

7 Available Units

2 Beds, 2 Baths | 1,111 sq. ft.

$1,538 - $1,788

See Floor Plan Details

Waterford

6 Available Units

2 Beds, 2 Baths | 1,085 sq. ft.

$1,361 - $1,587

See Floor Plan Details

3 Bedrooms

Nantucket

6 Available Units

3 Beds, 2 Baths | 1,437 sq. ft.

$1,972 - $2,466

See Floor Plan Details

Norwalk

4 Available Units

3 Beds, 2 Baths | 1,340 sq. ft.

$1,957 - $2,411

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Review Ratings (from 24 reviews)

Noise

4.5

Grounds

4.4

Safety

4.1

Office Staff

4.4

Maintenance

4.7

Neighborhood

4.7

Survey Scores N/A

Review Count

Number of reviews in the past 365 days

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.42 days

Features & Amenities

Laundry

In-home Laundry Room

Parking

Garage
Parking

Pets

Dogs Allowed
Deposit: $100. Fee: $300. Rent: $30. Restrictions: Breed restrictions apply. Please contact office.. Pet Limit: 3. Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.
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More Info
Cats Allowed
Deposit: $100. Fee: $300. Rent: $30. Pet Limit: 3. Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.
Less Info
More Info

Other

24-Hour Emergency Maintenance
Air Conditioning
Autopay Discount
Balcony/Deck
Cat Friendly
Co-working Spaces
Coffee Bar
Community Center
Community Room with Wi-Fi
Conference Room
Dishwasher
Dog Park
Fitness Center
Gated Community
Granite Countertops
Large Dog Friendly
Mobile Payments Accepted
On-site Personnel
Outdoor Gathering Area
Pet Friendly Community- 3 Pets Welcome
Playground
Pool
Pool Table
Poolside Cabanas
Poolside Grilling Area
Touch Free Smart Package Lockers
Valet Trash Service
Yoga Studio

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Leasing

***Schedule your Self-Guided Tour today!*** Live it. Love it! at The Cape at Grand Harbor! We know location is vital when you are looking for a home and our residents love that The Cape at Grand Harbor is well-situated in Katy, with easy access to great shopping and dining, and the energy corridor. Our apartments feature granite countertops stainless steel appliances, large closets, full-size washers and dryers, and work from home space. Some apartments offer a kitchen island. As part of this SMARTCOMMUNITY, you will enjoy great features like SMARTHOME Technology, fiber powered internet with speeds up to 500 Mbps in your apartment, Touch-Free SMARTPACKAGE Lockers, and Community Wide WiFi so you can stay connected whether you are at the bark park, the swimming pool, in the clubroom, or working out in the fitness center. Add our other amenities, like our yoga studio, our pool area with cabanas and an outdoor kitchen, and youve got a place you cant wait to come home to. Venterra is committed to providing a world class living experience with our professional on-site management and maintenance teams and an app that helps you manage it all. We are proud to be recognized as an Top Rated Award recipient! Only 5% of apartment communities in the US qualify for this award. Schedule a tour at The Cape at Grand Harbor or give us a call to find out what apartment living in Katy can be. We are here for you and available to take your call 24/7. Come experience a move in so exceptional, we guarantee it with our Live It. Love It. Guarantee.TM

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Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

Venterra Realty Management

Communities

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Questions & Answers (0)

Frequently Asked

How is The Cape at Grand Harbor Rated?

Based on 329 number of votes by renters, The Cape at Grand Harbor is currently rated 4.5 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.

How effective was the maintenance team when resolving your problem?

The Cape at Grand Harbor is rated 4.7 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.5 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.1 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.

How satisfied are residents with the neighborhood?

The Cape at Grand Harbor is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at The Cape at Grand Harbor?

The Cape at Grand Harbor is rated 4.4 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 4.42 days to their community reviews in the past year.

Who manages The Cape at Grand Harbor?

Venterra Realty Management

What is the pet policy at The Cape at Grand Harbor?

Dogs Allowed

Deposit: $100

Fee: $300

Rent: $30

Restrictions: Breed restrictions apply. Please contact office.

Pet Limit: 3

Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.

Cats Allowed

Deposit: $100

Fee: $300

Rent: $30

Pet Limit: 3

Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 2 Baths

3 Beds, 2 Baths