3.5
Move-In Specials
6 weeks free! Terms apply. Limited time only!
Reviews
3.5 rating
476 total reviews
(
329 Verified
)
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Summarized by generative AI from text of customer reviews
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Current Resident 430029
Verified Resident • 2017
4.3
12/11/2017
My overall experience at Carlyle has been good so far. Love how big the 1 bedroom apartments are. I do wish the maintenance response would've been quicker. It took maintenance two days to come by to fix my toilet that wasn't flushing. I do wish the outside lighting to be more brighter. It gets dark early and the lights are dim.
10/6/2019
Current Resident 421234
Verified Resident • 2017
1.8
11/18/2017
Not good when it's about maintenance! Been calling them almost everyday since we moved here (10/06/2017) for them to come and fix the kitchen sink, they sent maintenance to "fix it" then a plumber and everything has been the same!!!!
10/6/2019
Current Resident 419712
Verified Resident • 2017
2.5
11/14/2017
Community is ok. Staff is not that great compared to the previous owners. Maintenance is bad. Gave to request multiple times. Rent is high comparing to community standards and the amenities they provide. Seems like management is money oriented rather than client satisfaction.
10/6/2019
Current Resident 418444
Verified Resident • 2017
5.0
11/13/2017
Awesome experience from start to finish. This was by far the best experience I have ever had renting anywhere. All office staff was knowledgeable and on top of every email and call. My unit was remodeled, all new appliances and it was exactly as described to me.
10/6/2019
Current Resident 414176
Verified Resident • 2017
4.7
11/3/2017
I really like this complex. I have stayed in many different ones in the past 6 years and this so far is the best. For the most it is quiet, good neighbors, grounds are kept clean. Most pet owners pick up, front office personal are professional. If the main room area or there was a club room to rent, that would even be better.
10/6/2019
Current Resident 413870
Verified Resident • 2017
2.5
11/2/2017
My experience was horrible! My apartment was in unacceptable move in condition and it took the complex 8 days to repair: broken tile, blinds, stuff still in drawers, a bar of soap in tub, inoperable refrigerator and ice maker that shoots out dirt in the ice..! Absurd!!! How can a complex be ok with renting a unit in such conditions? If a tenant were to leave the unit in unacceptable conditions, they would receive a hefty bill for damages and clutter.
10/6/2019
Current Resident 406095
Verified Resident • 2016 - 2017
5.0
10/11/2017
Very nice and safe place. Lots of parking and great pool areas. The staff is very friendly and helpful and office is open good hours. Clean community and quiet despite being close to freeway. Very well lit with lights and easy to get around.
10/6/2019
Current Resident 403103
Verified Resident • 2017
3.7
10/3/2017
Friendly staff, fast to respond to issues. Nice and clean apartment. Gorgeous location walking distance from South Mountain for the avid hikers and trail runners. Traffic noise from the I-10 freeway is noticeable at times inside the apartment but it's faint enough that it doesn't really bother me. Overall a great community. I like the availability of personal garages as well, to keep your car protected.
10/4/2017
Current Resident 401383
Verified Resident • 2017
4.7
9/28/2017
It's a great place. I love my apt..spacious. Its quiet. The office staff are friendly and helpful. People in the community are friendly and helpful. I would absolutely recommend this complex to anyone.
10/4/2017
Current Resident 397257
Verified Resident • 2016 - 2017
3.7
9/18/2017
Love maintenance people they are great love the location is close to malls shopping centers restaurants caffes theaters doctors office hospital churches and very good school districts the Access to freeways and highways is great
9/20/2017
Current Resident 391819
Verified Resident • 2016 - 2017
1.8
9/4/2017
I pay an expensive rent plus extra & when I moved in there were a lot of minor damages. When I requested maintenance to come several times I still have yet to receive any service. The office ladies are a bit rude depending on who is working, but besides that these are really nice looking apartments.
9/6/2017
Current Resident 391754
Verified Resident • 2017
3.2
9/4/2017
I've had a decent experience so far, but things not functioning properly is not ok and a huge inconvenience when I am trying to get simple things done. The doors have been an issue, things being left from previous tenants still there at my move in time.
9/6/2017
Current Resident 390688
Verified Resident • 2016 - 2017
4.3
8/31/2017
So far, so good. Apartments are a bit spendy but you get what you pay for. We love the area and the convince. We have had no real issues and we have met some really nice people. The official staff is very nice as are the maintenance team.
9/6/2017
Current Resident 390307
Verified Resident • 2017
4.3
8/30/2017
Quick and easy process, leasing agent was a pleasure to work with and was able to help me move in quickly, slight issue with unit availability but it was resolved before my move in date. Excellent location well maintained property
10/7/2019
Current Resident 386136
Verified Resident • 2012 - 2017
5.0
8/21/2017
I've had the best experience living on the property. My units have been exceptionally comforting and convenient. I would recommend this property to all of my friends and family. Thank you Carlyle at South Mountain .
10/7/2019
Current Resident 920678
Resident • 2016 - 2017
1.3
8/3/2017
Beware of the smiling faces. Do NOT move here. You will regret it. I promise you. 1 year ago I read the previous reviews and figured that I would form my own opinion. I regretted that decision TWO days after signing my lease. They have had 3 management teams that promise to be better than the last. DON'T believe it. Believe the reviews! Good luck with your search.
10/7/2019
Current Resident 372325
Verified Resident • 2017
5.0
7/19/2017
Big upgrade from my last apartment. Facilities are new, applicances are new. Close to freeways and schools. Staff is nice and friendly always willing to answer any questions. Glad I choose this community to call home.
10/7/2019
Current Resident 723673
Resident • 2016 - 2017
2.7
7/18/2017
DO NOT RENT HERE! OLD APPLIANCES AND THE MODEL IS NOT WHAT THE ACTUAL APT LOOKS LIKE! MAINTENANCE TAKES FOREVER TO FIX ANYTHING AND DOES A HALF A@S JOB!
7/27/2017
Current Resident 371121
Verified Resident • 2017
4.7
8/14/2017
We have only been here a month, but we really love the pools, fitness room, and the surrounding area! The office staff and maintenance crew have been very helpful and friendly. We would definitely recommend!
10/7/2019
Current Resident 370125
Verified Resident • 2017
4.8
7/15/2017
I really like this place. It's beautiful, great price and great location. It's very convenient area, I really enjoy to stay here. Every Monday morning here is cleaning company for outside area and they are very loud cleaning area. They are started around 7 am which is too early for residents.
10/7/2019
Current Resident 367222
Verified Resident • 2014 - 2017
4.7
7/8/2017
One thing I love about living here is that it quiet. Office staff has always been nice even with the change of owners. Property is always clean. I feel very safe living here as a single parent. Love this place.
7/21/2017
Current Resident 365284
Verified Resident • 2015 - 2017
3.2
7/3/2017
Carlyle is a great place to live. The property is kept up for the most part. Every once in a while lights are out but it's a safe complex so even in the dark you feel at home. The apartments are nice. Spacious and the floor plans are smart and open. Staff is pretty attentive but changes often.
7/21/2017
Current Resident 493250
Resident • 2015 - 2017
4.7
6/27/2017
I've had a great experience living at Carlyle! Everyone in the office is very helpful and maintenance is great. I was worried because my AC went out but it was fixed within 30 minutes of me calling to report it. Great apartment complex!
7/21/2017
Current Resident 358993
Verified Resident • 2017 - 2018
2.5
1/24/2018
Leasing manager is great, but few of the staff can be more courteous. Leasing staff should be given minimum confidence from property that they can give minimum grantee that tenants stay will be pleasant. They have zero confidence to help you make decision about living at Carlyle. Maintenance so far has been very bad, Roger the new head of maintenance does decent job. The noise from apt above is unbearable due to walking heavily and moving stuff around that too in the silent hours (10pm-6am), this makes it harder to fall asleep.. Walls are paper thin and plumbing pipes are not insulated which creates a ton of Noise when we or up stairs apt uses any sort of water.
7/21/2017
Current Resident 354207
Verified Resident • 2014 - 2017
4.2
11/11/2017
For the most part, I enjoy living here. My apartment is spacious and comfortable. The office staff are courteous and friendly. I like that the community is so close to shopping centers and yet not on a super busy street.
Floor Plans & Pricing
1 Bedroom
A2
13 Available Units
1 Bed, 1 Bath | 814 sq. ft.
$1,257 - $1,543
See Floor Plan Details
A1
8 Available Units
1 Bed, 1 Bath | 759 sq. ft.
$1,080 - $1,529
See Floor Plan Details
2 Bedrooms
B1
9 Available Units
2 Beds, 2 Baths | 1,055 sq. ft.
$1,430 - $1,693
See Floor Plan Details
B2
9 Available Units
2 Beds, 2 Baths | 1,080 sq. ft.
$1,542 - $1,822
See Floor Plan Details
3 Bedrooms
C1
8 Available Units
3 Beds, 2 Baths | 1,262 sq. ft.
$1,716 - $2,094
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
epIQ Ratings
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
epIQ Report Card
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 42 reviews)
Noise
3.2
Grounds
2.7
Safety
3.0
Office Staff
2.7
Maintenance
2.5
Neighborhood
3.4
Survey Scores (from 215 surveys)
Post-Tour Survey
4.2
Move-In Survey
3.4
Maintenance & Support Survey
3.4
Lease Renewal Survey
3.0
Review Count
Number of reviews in the past 365 days
42
Manager’s Review Engagement
Percentage of reviews responded to
100.00%
Manager’s Review Reply Time
Average time to respond to reviews
20.95 days
Features & Amenities
- Full Size and Washer and Dryer
- Attached and Detached Garages Available
- Reserved Covered Parking Spaces Available
- Dogs AllowedRestrictions: No Aggressive Breeds. Pet Limit: 2Less InfoMore Info
- Cats AllowedPet Limit: 2Less InfoMore Info
- 24-Hour Maintenance
- Air Conditioning
- Balcony or Patio
- Bark Park
- Cat Friendly
- Clubhouse
- Community Center
- Community Events
- Conference Room
- Controlled Access
- Dishwasher
- Faux Wood Floors
- Fetch Package System
- Fitness Center
- Framed Mirror
- Gated Community
- Golf Course
- Large Dog Friendly
- Lounge with Fireplace, TVs and Wi-Fi
- No Deposit Community
- On-site Personnel
- Oversized Closets
- Playground
- Poolside Kitchen
- Premium Hardware and Lighting
- Professional Caf Management
- Stainless Steel Appliances
- Subway Tile Backsplash
- Two Resort-Style Pools With Hot Tub
- USB Outlets
- Valet Trash Service
- Woodburning Fireplace
Leasing
Office Hours
- Sunday: Closed
- Monday - Friday: 09:00 AM - 06:00 PM
- Saturday: 10:00 AM - 05:30 PM
Questions & Answers (2)
Frequently Asked
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Under New Management
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Similar Communities
Carlyle at South Mountain Apartments is a 759 - 1,262 sq. ft. apartment in Phoenix in zip code 85044. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,080 - $2,094. Nearby cities include Phoenix,, Paradise Valley, Glendale, Scottsdale, Laveen, Tempe, Peoria, Tolleson, Guadalupe, Youngtown, Avondale, Sun City, and El Mirage.