Palm Court Apartments
#1,817 #12 #25

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Palm Court Apartments

20401 N. 19th Ave., Phoenix, AZ 85027
(338 Reviews)
$944 - $2,026/mo

Reviews

3.5 rating

338 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1271702

Verified Resident 2022 - 2024

10/9/2024

I tried to get another person on my lease to find out the person had been denied and then I have been trying since the beginning of the year to have charges removed and refunded and still haven't seen the fee removed.

    Review Author Icon

    Resident 1285152

    Verified Resident 2024

    10/7/2024

    Great environment, kid-friendly spaces, great staff. Needs improvement on quick responses to emails but I feel great living here. The staff has been helpful. Maintenance were not quick. The took too much time to fix a rather easy repair.

      Manager

      10/8/2024

      Palm Court Apartments
      Hello - Thanks for taking the time to give us this feedback! We appreciate you. At Palm Court Apartments, we strive for excellence in everything we do. I'm disappointed to hear your experience didn't meet the standards we set for ourselves, and will do our very best to improve.

      Updated Review

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      Resident 1231287

      Verified Resident 2023 - 2024

      8/27/2024

      Maintenance is horrible. Recently had Ants in my bedroom. Maintenance closed my request without doing anything. I had to call the office to find out that it was taking a week for pest control to come out to spray. Again, ANTS IN MY BEDROOM!!! Were I sleep

        Manager

        8/28/2024

        Palm Court Apartments
        Hello Verified Resident 1231287, we appreciate you taking the time to leave us this feedback. All pest control requests are requested through the office, please call us at 623.322.1400 or email us at [email protected]. We look forward to getting this resolved for you.
        Review Author Icon

        Resident 1269700

        Verified Resident 2022 - 2024

        8/5/2024

        I feel very comfortable living at Palm Court apartments, it is a very quiet and clean place, the maintenance is excellent and the administration is very friendly and a very united atmosphere thanks to the activities that are carried out.

          Manager

          8/6/2024

          Palm Court Apartments
          Verified Resident 1269700, your review about Palm Court Apartments made our day! Thanks so much for taking the time to write. Our team makes it their mission to deliver an excellent experience. We're so glad we delivered during your visit, and we're here if you need any additional info!
          Review Author Icon

          Resident 1268796

          Verified Resident 2024

          8/5/2024

          The staff has been very helpful. My concern is that the gate to the property remains open 24/7 due to a need for repair!!! The "gated" element of the property is non-existent and presents a "security" issue.

            Manager

            8/6/2024

            Palm Court Apartments
            We're honored by your review! Feedback like this helps us stay motivated to give you the best possible experience - every single time. Can't wait to see you again! Have an excellent day.

            Updated Review

            Review Author Icon

            Resident 1093316

            Verified Resident 2022 - 2024

            8/4/2024

            It's a good community to live in. I particularly enjoy the community events that happen every month or so. Neighborhood is friendly and apartment is close to freeway and deer valley park which is added bonus

              Manager

              8/6/2024

              Palm Court Apartments
              Aw, Verified Resident 1093316! Your amazing feedback and rating mean the world to us. Please don't hesitate to get in touch if there's anything more we can do for you!
              Review Author Icon

              Resident 1267694

              Verified Resident 2024

              8/4/2024

              Moving into Palm Court was the best experience I have had moving anywhere and it was the best decision I’ve made. Great community great amenities and great staff! Such a beautiful neighborhood and excellent communication! Thank you for being fantastic Lauran and Christina!

                Manager

                8/6/2024

                Palm Court Apartments
                Awww, thanks Verified Resident 1267694! We really appreciate your kind words about Palm Court Apartments! It's our pleasure to assist! Let us know if anything else comes up, and take care.
                Review Author Icon

                Resident 1267274

                Verified Resident 2023 - 2024

                8/4/2024

                My experience so far has been fantastic! I have really enjoyed the community and the amenities. My neighbors are fairly quiet and friendly. I like feeling safe and secure, especially coming home late at night from work.

                  Manager

                  8/6/2024

                  Palm Court Apartments
                  Verified Resident 1267274, your review about Palm Court Apartments made our day! Thanks so much for taking the time to write. Have a fantastic day!

                  Updated Review

                  Review Author Icon

                  Resident 875938

                  Verified Resident 2018 - 2024

                  8/3/2024

                  This community has been nice, the staff is great, the upgrades are nice. One thing I'd like to implement is having a valet trash service for the price we pay for rent and utilizing the back area near the freeway to build a small little gym area so there are two gyms here. It would also be cool to see the gate updated. The keypad and card reader are out dated and the map in front could also be lit up.

                    Manager

                    8/4/2024

                    Palm Court Apartments
                    Verified Resident 875938 - you're our first priority! We're happy our team members went Beyond Expectations for you here at Palm Court Apartments. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

                    Updated Review

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                    Resident 1150235

                    Verified Resident 2023 - 2024

                    8/3/2024

                    WHY DO YOU REQUIRE SUCH A LONG WINDED RATING SUMMARY? I DONT HAVE THE INCLINATION OR THE TIME TO PROVIDE SUCH JIBBERISH. AND FURTHERMORE, I LIKE TO THANK VICE PRESIDENT TRUMP! AND I AM PROUD TO BE THE FIRST BLACK VICE PRESIDENT TOO

                      Manager

                      8/4/2024

                      Palm Court Apartments
                      Verified Resident 1150235, thank you so much for your high rating!
                      Review Author Icon

                      Resident 1245465

                      Verified Resident 2023 - 2024

                      4/19/2024

                      so good. Quiet friendly community. Kept very clean. No problem with the pet friendly and the front office is good at communicating with anything that you may need. I love the environment.

                        Manager

                        4/21/2024

                        Palm Court Apartments
                        Verified Resident 1245465 - thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at Palm Court Apartments! Feel free to reach out if you need anything. Hope you have a wonderful day.
                        Review Author Icon

                        Resident 936364

                        Verified Resident 2023 - 2024

                        4/18/2024

                        The front office just ignores you. No communication, and maintenance has no answers to this issue they are not qualified to resolve this issue and they don't pretend to be, which is good. I'm in the dark and this is a health and safety issue. Also had an electrical fire twice since we moved in with outlets we don't even use, but maintenance has fixed those issues timely. I do know that several other units have had the same electrical fire issues as well.

                          Manager

                          4/19/2024

                          Palm Court Apartments
                          Verified Resident 936364, we regret to hear that your experience with us was not a more positive one. I'd like to understand it better. Please get in touch at [email protected] at your earliest convenience, and we'll do our best to resolve the issue with you.
                          Review Author Icon

                          Resident 1241117

                          Verified Resident 2024

                          4/5/2024

                          Excellent location! I love the privacy - people keep to themselves and it's quiet. While you do have to drive to get groceries or other household items, it's within reasonable driving distance (approximately 5-7 minutes). Excellent amenities- pool, 24/7 gym, Amazon lockers, filtered water refill station, BBQ area, and a lounge area that you can rent out. Staff are really nice and helpful!

                            Manager

                            4/6/2024

                            Palm Court Apartments
                            Awww, thanks Verified Resident 1241117! We really appreciate your kind words about Palm Court Apartments! Your recommendation matters so much, and we're so happy to have earned it. Thanks again for taking time to let the world know about your experience. Have a great day!
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                            Resident 1238559

                            Verified Resident 2022 - 2024

                            3/27/2024

                            Palm court is an amazing complex everyone is respectful/quiet which is always a plus. Almost never any issues within the apartment which is nice, no bugs, friendly maintenance workers and staff at the front!

                              Manager

                              3/28/2024

                              Palm Court Apartments
                              Aw, Verified Resident 1238559! Your amazing feedback and rating mean the world to us. We're so happy your experience went Beyond Expectations. Let us know if there's anything else we can do!
                              Review Author Icon

                              Resident 1235689

                              Verified Resident 2024

                              3/17/2024

                              My issues are with the lack of care from the office staff. I’ve only lived here to months started to notice roaches. I’ve already had them spray twice and they have bomb. A week after the bomb started to see them again. I don’t like having these harsh chemicals in my home with my toddler

                                Manager

                                3/20/2024

                                Palm Court Apartments
                                Verified Resident 1235689 - I'm disappointed to hear you had a negative experience at our community. If there's anything else you'd like to share, please don't hesitate to contact us directly. We'd love it if you'd reach out to us directly at [email protected] so we can work towards a resolution. Thanks again for bringing this to our attention, and we hope to hear from you soon. All the best to you.
                                Review Author Icon

                                Resident 1235660

                                Verified Resident 2024

                                3/17/2024

                                I have not been here long, but I like it very much. My apartment is awesome with a great layout, the location is great, maintenance team is prompt, and the staff is helpful. Looking forward to this summer to use some of the amenities outdoors!

                                  Manager

                                  3/20/2024

                                  Palm Court Apartments
                                  You're the best! We really appreciate the positive review. Our team makes it their mission to deliver an excellent experience. We're so glad we delivered during your visit, and we're here if you need any additional info!

                                  Updated Review

                                  Review Author Icon

                                  Resident 749443

                                  Verified Resident 2020 - 2024

                                  1/28/2024

                                  Very nice community to live .Overall Apartment are nice and contains all the amenities.Everything is within reach or nearby.Maintenance staff is very helpful and polite.Maintenance work is completed on time.

                                    Manager

                                    1/31/2024

                                    Palm Court Apartments
                                    Verified Resident 749443 - you're our first priority! We're happy our team members went Beyond Expectations for you here at Palm Court Apartments. Thank you again for the great review! We really appreciate you.
                                    Review Author Icon

                                    Resident 1216976

                                    Verified Resident 2022 - 2024

                                    1/14/2024

                                    The dog park is nicknamed Paro Park, because people do not pick up after their dogs and there’s standing water in there that is saturated with dog urine. And the park is not small, dog friendly. On a good note the maintenance team is good at their job.

                                      Manager

                                      1/17/2024

                                      Palm Court Apartments
                                      Hello Verified Resident 1216976, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

                                      Updated Review

                                      Review Author Icon

                                      Resident 1194633

                                      Verified Resident 2023

                                      12/13/2023

                                      I've had cockroaches for the last 3 months. They have sprayed 3 times with little results. The bugs are still the same if not worse. They are in my dish washer and in my toaster. I don't even want to cook at home.

                                        Manager

                                        12/15/2023

                                        Palm Court Apartments
                                        Verified Resident 1194633, your satisfaction is our top priority. I would like to add you to our pest control list, please contact us directly ASAP so we can get your apartment on the list- they do come out weekly. We sincerely thank you for the positive review, and look forward to seeing you again soon!
                                        Review Author Icon

                                        Resident 1206689

                                        Verified Resident 2021 - 2023

                                        12/9/2023

                                        The water is shut off at least once a month, sometimes with no warning. I’ve mentioned my frustration of me having to find another place to stay when this happens and management ignored my email. Everything else here is fine, but the water being shut off randomly is a big deal.

                                          Manager

                                          12/11/2023

                                          Palm Court Apartments
                                          Hello Verified Resident 1206689, we appreciate you taking the time to leave us this feedback. If/When we have a planned water shut-off due to repairs or renovations, we send out emails to all of our residents. Every so often an emergency may arise, in those circumstances, we do need to shut off the water unannounced. If water will be shut off longer than 10-15mins, we will reach out to all residents via email. Thanks again for taking the time to leave us this information, we value your feedback and strive for 100% satisfaction. Take care!
                                          Review Author Icon

                                          Resident 1197498

                                          Verified Resident 2023

                                          11/8/2023

                                          Maintenance need to improve coming from Texas and getting to hot apartment is not a good thing and waisting my time after a hard day of work to clean it is not good.. office people are great………………………..

                                            Manager

                                            11/9/2023

                                            Palm Court Apartments
                                            Verified Resident 1197498, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Palm Court Apartments! If you're ever in need of more help, please let us know!
                                            Review Author Icon

                                            Resident 1192906

                                            Verified Resident 2020 - 2023

                                            10/25/2023

                                            Lots of bugs and car break ins. Not enough parking. No security patrol yet they say there is one. Water gets shut off at least twice a month due to breaking pipes. Would not recomend living here long term.

                                              Manager

                                              10/26/2023

                                              Palm Court Apartments
                                              Verified Resident 1192906, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Here at Palm Court Apartments, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (623) 322-1400 to discuss ways we can better serve you in the future.

                                              Updated Review

                                              Review Author Icon

                                              Resident 1007522

                                              Verified Resident 2021 - 2023

                                              9/22/2023

                                              We had a leak in the apartment above us that leaked water into our apartment downstairs. Repairs were made to the unit upstairs & it was re-rented. Damage done to our unit was never repaired. Even after making a repair request. Tub diverter leaked also & a repair request was made. New tub spout was installed but still drips.

                                                Manager

                                                9/26/2023

                                                Palm Court Apartments
                                                Verified Resident 1007522, your satisfaction is our top priority. Our team strives to deliver an excellent experience, If you have further needs or questions, please reach out!
                                                Review Author Icon

                                                Resident 1168580

                                                Verified Resident 2021 - 2023

                                                8/10/2023

                                                It’s taking a bit of work, but since 2021 the management has gotten way better maintenance still is trash. When I first moved in my apartment wasn’t even ready so they extended it a few days and then when I did move and they had to come fix the paint because they painted over a water leak in the roof a huge bubble above the shower, so they fix that there was paint all over the floor because they had just painted the apartment paint sticks all over the store patches everywhere, but at least they tried to fix it. But like I said maintenance still sucks they have new people all the time nobody wants to do the job and just like everybody else’s job I’m sure it’s hard to find people who actually want to work so I don’t necessarily blame the office.

                                                  Manager

                                                  8/16/2023

                                                  Palm Court Apartments
                                                  Verified Resident 1168580, thank you for letting us know how we have improved over the past few years. We hope to be of service to you again in the future. Best wishes, Palm Court Apartments

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 1129947

                                                  Verified Resident 2022 - 2023

                                                  7/9/2023

                                                  Nice community. Good neighbor. Good staffs and fast maintenance services. Gated community. Bus stop is near by. No roaches at all. Only cons is small lawn food kids to play. But we have nice community parks near by.

                                                    Manager

                                                    7/13/2023

                                                    Palm Court Apartments
                                                    Thank you again for taking the time to let us know how we did. We hope you have a great day!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bedroom

                                                    1 Bed, 1 Bath | 717 sq. ft.

                                                    $944 - $1,422

                                                    6 Available Units

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Bedroom/1 Bath

                                                    2 Beds, 1 Bath | 838 sq. ft.

                                                    $1,237 - $1,757

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    2 Bedroom/2 Bath

                                                    2 Beds, 2 Baths | 952 sq. ft.

                                                    $1,401 - $2,026

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings

                                                    Noise

                                                    4.3

                                                    Grounds

                                                    4.3

                                                    Safety

                                                    4.1

                                                    Office Staff

                                                    4.2

                                                    Maintenance

                                                    3.6

                                                    Neighborhood

                                                    4.4

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A

                                                    Number of reviews in the past 365 days

                                                    22

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    95.45%

                                                    Manager’s Review Reply Time

                                                    A+

                                                    Average time to respond to reviews

                                                    1.59 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    Parking
                                                    • Covered Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • Community Center
                                                    • Controlled Access
                                                    • Fitness Center
                                                    • Hot Tub
                                                    • Pool
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                                                    Leasing

                                                    Ready. Set. Live. Palm Court Apartment Homes us ready to fulfill your wishes to be more than another apartment. We are ready to offer you the lifestyle you deserve. You'll have no trouble creating the perfect living situation in our carefully planned selection of expansive one and two bedroom floor plan. From generous closets to full featured kitchens. Palm Court brings your wishes to life every step of the way. Plan your gatherings in our spacious resident clubhouse. Relax away at our resort inspired pool and spa. Dazzle at our lush, mature landscaping. Our location offers unprecedented convenience to major freeways, shopping and dining. Get ready to experience redefined satisfaction the way only palm court can offer it.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: 12:00 PM - 04:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3471

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Palm Court Apartments Rated?
                                                    Based on 338 number of votes by renters, Palm Court Apartments is currently rated 3.5 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.3/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Palm Court Apartments is rated 3.6/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    What are noise levels like at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.1/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Palm Court Apartments is rated 4.4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 95.4545% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 1.59 days to their community reviews in the past year.
                                                    Who manages Palm Court Apartments?
                                                    Greystar
                                                    What is the pet policy at Palm Court Apartments?
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    October 2024

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                                                    Beds

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                                                    Baths

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                                                    Palm Court Apartments is a 717 - 952 sq. ft. apartment in Phoenix in zip code 85027. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $944 - $2,026. Nearby cities include Paradise Valley, Glendale, Scottsdale, Laveen, Tempe, Peoria, Tolleson, Guadalupe, Youngtown, Sun City, Avondale, Litchfield, and El Mirage.

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