Palm Court Apartments
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Award Winner
20401 N. 19th Ave., Phoenix, AZ 85027

3.6

(360 Reviews)

Reviews

3.6 rating

360 total reviews

(

256 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Current Resident 1093316

Verified Resident 2022 - 2026

4.0

3/30/2026

This is good community in North Phoenix near to 101 and frys. Maintenance orders are worked upon in timely manner and staff is also very friendly. Neighbors are also friendly and there is a club house and pool

    Updated Review

    Review Author Icon

    Current Resident 1268796

    Verified Resident 2024 - 2026

    4.5

    3/29/2026

    Overall Palm Court is a nice, quiet living community and very accessible to the freeway and shopping. There are amenities like in unit washer & dryer and a community pool as well as gates. The environment is usually quiet and people are friendly.

      Review Author Icon

      Current Resident 1411453

      Verified Resident 2025 - 2026

      4.3

      3/21/2026

      It was a good experience however there are some things that can be worked upon. Pest issues and the finishing touch before providing apartment to me was not up to the mark. Seems like the work was not completed before handing me the apartment

        Property Manager Response

        3/25/2026

        Dear Resident, we appreciate you taking the time to leave us this feedback. Please reach out to us at (623) 322-1400 when you can so we can address this situation directly. Thank you and have a great day
        Review Author Icon

        Current Resident 1410670

        Verified Resident 2026

        5.0

        3/17/2026

        I just moved in and love the community. It is very clean and peaceful. Highly recommend. The office staff is very helpful and maintenance responds very quickly. The people that live here are friendly as well.

          Property Manager Response

          3/21/2026

          Dear Resident, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
          Review Author Icon

          Current Resident 1403268

          Verified Resident 2025

          4.8

          2/7/2026

          Overall, the actual apartment itself is very nice and I have no complaints about my unit or living space. Maintenance has been consistently thorough, responsive, and very kind, which I really appreciate. Management is also friendly and genuinely eager to help with resident needs, which makes a big difference. That said, the community aspect could use a lot of work. Many residents are rude and inconsiderate, and there is a serious lack of supervision when it comes to children. Kids are frequently running around the parking lot, playing between cars, and even throwing rocks at vehicles, which is both frustrating and unsafe. Families also tend to bring their children into the gym, which takes away from residents who are trying to use the space as intended. Additionally, many people are not good about picking up after their dogs, and the dog park itself could really use some maintenance and improvement. If the community rules were better enforced and shared spaces were respected more, this would be a much better place to live.

            Property Manager Response

            2/12/2026

            Dear Resident, we are so happy to read such a great review about Palm Court Team! Thank you for bringing these items to our attention. Please don't hesitate to contact our office at 623-322-1400 if you'd like to discuss them further.
            Review Author Icon

            Current Resident 1399010

            Verified Resident 2023 - 2025

            5.0

            1/17/2026

            Palm Court is a wonderful community all around. I have always felt very safe and comfortable. The office staff and maintenance go above and beyond. Everyone is very friendly, grounds are well maintained, and it's a peaceful environment.

              Property Manager Response

              1/22/2026

              Dear Resident, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
              Review Author Icon

              Current Resident 1397384

              Verified Resident 2025

              4.7

              1/10/2026

              I’ve only just moved in but Palm Court has been a great place to live. Quiet, secure, and very attentive to any issues we’ve had. I was thoroughly impressed with the ease of submitting a service ticket for 3 items upon move in Saturday and they were all taken care of by the time I got home on Monday.

                Property Manager Response

                1/15/2026

                We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Please don't hesitate to reach out if there's anything additional we can do for you.
                Review Author Icon

                Current Resident 1395341

                Verified Resident 2025

                3.2

                12/31/2025

                Except maintainence team’s work rest all looks good. Leasing office staff are really good and warm. Maintainence team does not show up quickly and did a bad job and the issue still persists.i had raised a new request again but no one showed up yet

                  Property Manager Response

                  1/2/2026

                  Dear Resident, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you would be willing, we would like to have you contact our manager at (623) 322-1400 so we can work towards a resolution. We look forward to hearing from you.
                  Review Author Icon

                  Current Resident 1394241

                  Verified Resident 2025

                  5.0

                  12/25/2025

                  I am very happy with the apartment complex. The staff and maintenance people are awesome. Everyone is very helpful and friendly. The grounds are very well taken care of. I would definitely recommend palm court to my friends.

                    Property Manager Response

                    12/30/2025

                    Dear Resident, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!
                    Review Author Icon

                    Current Resident 1379585

                    Verified Resident 2025

                    4.8

                    10/22/2025

                    Excellent place to live. Looked at several other properties before deciding on Palm Court. Love the layout of the apartment. Price is affordable. Very quiet, safe, and clean. Staff is friendly and professional. I am really enjoying living here.

                      Property Manager Response

                      10/28/2025

                      Dear Resident, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

                      Updated Review

                      Review Author Icon

                      Current Resident 1340108

                      Verified Resident 2024 - 2025

                      5.0

                      7/15/2025

                      Love the staff they are helpful! I feel safe in this apartment complex! My apartment suits me! It’s nice and small and easy to keep clean. I like the area I live in and get help when I need it. The property itself feels safe.

                        Property Manager Response

                        7/17/2025

                        You're the best! We really appreciate the positive review.
                        Review Author Icon

                        Current Resident 1313182

                        Verified Resident 2022 - 2024

                        4.3

                        1/28/2025

                        Been great. Only a couple things I would change. Better blinds & windows, door seals, neighbors are extremely loud and can hear them banging on the stairs and their door all the time. And feel the vibrations of the stairs in our apartment even in the farthest bedroom

                          Property Manager Response

                          2/6/2025

                          Hello, we really appreciate your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

                          Updated Review

                          Review Author Icon

                          Current Resident 1303251

                          Verified Resident 2023 - 2024

                          4.3

                          1/16/2025

                          Community is well maintained and good. No noise, its clean. Staff and Maintenace team are good and provide quick response. Parking is provided. facility like gym and swimming are available, well maintained.

                            Property Manager Response

                            1/18/2025

                            Hi, we are very happy to have provided you with such a positive experience! Thanks for taking the time to leave a review!
                            Review Author Icon

                            Current Resident 1303957

                            Verified Resident 2024

                            3.3

                            12/19/2024

                            I would love it here more if enforcement of quiet time was done. Neighbors are excitedly loud, multiple complaints have been made with zero action taken. Otherwise I would really like it here. Also, the maintenance team rocks.

                              Property Manager Response

                              12/25/2024

                              Dear Resident, I'm disappointed to hear that your experience at Palm Court Apartments wasn't a positive one. I'll speak with the team about what we can do better next time. I'd be grateful for the opportunity to address your concerns. Please get in touch directly at palmcourtmgr@greystar.com when you have a chance - thanks so much, and we're looking forward to hearing from you
                              Review Author Icon

                              Current Resident 1296091

                              Verified Resident 2023 - 2024

                              2.7

                              11/21/2024

                              Facilities and amenities are good. Very good location and community events are appreciable. Maintenance needs to be faster. Office staff needs to be knowledgeable, understanding and courteous. Security needs to be strengthened.

                                Property Manager Response

                                11/27/2024

                                Dear Resident - thanks so much for taking time to let us know about your experience. We're disappointed to hear you weren't satisfied, and may reach out for some more details so we can do better next time. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
                                Review Author Icon

                                Current Resident 1290033

                                Verified Resident 2022 - 2024

                                3.7

                                10/28/2024

                                The office manager Stephanie is dishonest and inconsistent. Don't fall on hard times, they don't make it easy to make payments if your payment declines. The office manger told me if I renewed, I'd be able to make free payments again online. I renewed, and this did not happen. I still have to pay a fee and go to a third party to make my monthly rent payments. When I asked about this, she told me I had to do this for the remainder of my residence. Despite her telling me otherwise to encourage me to renew. Needless to say, I will NOT be renewing.

                                  Property Manager Response

                                  11/4/2024

                                  Dear resident, I am so sorry that you have had this experience with our former manager at Palm Court. Please let us know if there is anything we can do for you at this time to improve your experience. Feel free to give us a call with any questions! We're always happy to help. Palm Court Management Team.

                                  Updated Review

                                  Review Author Icon

                                  Current Resident 1271702

                                  Verified Resident 2022 - 2024

                                  4.0

                                  10/9/2024

                                  I tried to get another person on my lease to find out the person had been denied and then I have been trying since the beginning of the year to have charges removed and refunded and still haven't seen the fee removed.

                                    Property Manager Response

                                    10/11/2024

                                    Hello, Thank you so much for reaching out I would like to take care of this matter as soon as possible Please contact the office and I will make sure this is resolved. Palm Court Manager
                                    Review Author Icon

                                    Current Resident 1285152

                                    Verified Resident 2024

                                    4.5

                                    10/7/2024

                                    Great environment, kid-friendly spaces, great staff. Needs improvement on quick responses to emails but I feel great living here. The staff has been helpful. Maintenance were not quick. The took too much time to fix a rather easy repair.

                                      Property Manager Response

                                      10/8/2024

                                      Hello - Thanks for taking the time to give us this feedback! We appreciate you. At Palm Court Apartments, we strive for excellence in everything we do. I'm disappointed to hear your experience didn't meet the standards we set for ourselves, and will do our very best to improve.

                                      Updated Review

                                      Review Author Icon

                                      Current Resident 1231287

                                      Verified Resident 2023 - 2024

                                      4.3

                                      8/27/2024

                                      Maintenance is horrible. Recently had Ants in my bedroom. Maintenance closed my request without doing anything. I had to call the office to find out that it was taking a week for pest control to come out to spray. Again, ANTS IN MY BEDROOM!!! Were I sleep

                                        Property Manager Response

                                        8/28/2024

                                        Hello Verified Resident 1231287, we appreciate you taking the time to leave us this feedback. All pest control requests are requested through the office, please call us at 623.322.1400 or email us at palmcourt@greystar.com. We look forward to getting this resolved for you.
                                        Review Author Icon

                                        Current Resident 1269700

                                        Verified Resident 2022 - 2024

                                        5.0

                                        8/5/2024

                                        I feel very comfortable living at Palm Court apartments, it is a very quiet and clean place, the maintenance is excellent and the administration is very friendly and a very united atmosphere thanks to the activities that are carried out.

                                          Property Manager Response

                                          8/6/2024

                                          Verified Resident 1269700, your review about Palm Court Apartments made our day! Thanks so much for taking the time to write. Our team makes it their mission to deliver an excellent experience. We're so glad we delivered during your visit, and we're here if you need any additional info!
                                          Review Author Icon

                                          Current Resident 1267694

                                          Verified Resident 2024

                                          4.0

                                          8/4/2024

                                          Moving into Palm Court was the best experience I have had moving anywhere and it was the best decision I’ve made. Great community great amenities and great staff! Such a beautiful neighborhood and excellent communication! Thank you for being fantastic Lauran and Christina!

                                            Property Manager Response

                                            8/6/2024

                                            Awww, thanks Verified Resident 1267694! We really appreciate your kind words about Palm Court Apartments! It's our pleasure to assist! Let us know if anything else comes up, and take care.
                                            Review Author Icon

                                            Current Resident 1267274

                                            Verified Resident 2023 - 2024

                                            4.3

                                            8/4/2024

                                            My experience so far has been fantastic! I have really enjoyed the community and the amenities. My neighbors are fairly quiet and friendly. I like feeling safe and secure, especially coming home late at night from work.

                                              Property Manager Response

                                              8/6/2024

                                              Verified Resident 1267274, your review about Palm Court Apartments made our day! Thanks so much for taking the time to write. Have a fantastic day!

                                              Updated Review

                                              Review Author Icon

                                              Current Resident 875938

                                              Verified Resident 2018 - 2024

                                              4.7

                                              8/3/2024

                                              This community has been nice, the staff is great, the upgrades are nice. One thing I'd like to implement is having a valet trash service for the price we pay for rent and utilizing the back area near the freeway to build a small little gym area so there are two gyms here. It would also be cool to see the gate updated. The keypad and card reader are out dated and the map in front could also be lit up.

                                                Property Manager Response

                                                8/4/2024

                                                Verified Resident 875938 - you're our first priority! We're happy our team members went Beyond Expectations for you here at Palm Court Apartments. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

                                                Updated Review

                                                Review Author Icon

                                                Current Resident 1150235

                                                Verified Resident 2023 - 2024

                                                4.5

                                                8/3/2024

                                                WHY DO YOU REQUIRE SUCH A LONG WINDED RATING SUMMARY? I DONT HAVE THE INCLINATION OR THE TIME TO PROVIDE SUCH JIBBERISH. AND FURTHERMORE, I LIKE TO THANK VICE PRESIDENT TRUMP! AND I AM PROUD TO BE THE FIRST BLACK VICE PRESIDENT TOO

                                                  Property Manager Response

                                                  8/4/2024

                                                  Verified Resident 1150235, thank you so much for your high rating!
                                                  Review Author Icon

                                                  Current Resident 1245465

                                                  Verified Resident 2023 - 2024

                                                  4.7

                                                  4/19/2024

                                                  so good. Quiet friendly community. Kept very clean. No problem with the pet friendly and the front office is good at communicating with anything that you may need. I love the environment.

                                                    Property Manager Response

                                                    4/21/2024

                                                    Verified Resident 1245465 - thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at Palm Court Apartments! Feel free to reach out if you need anything. Hope you have a wonderful day.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bedroom

                                                    6 Available Units

                                                    1 Bed, 1 Bath | 717 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Bedroom/1 Bath

                                                    3 Available Units

                                                    2 Beds, 1 Bath | 838 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedroom/2 Bath

                                                    3 Available Units

                                                    2 Beds, 2 Baths | 952 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 11 reviews)

                                                    Noise

                                                    4.6

                                                    Grounds

                                                    4.5

                                                    Safety

                                                    4.8

                                                    Office Staff

                                                    4.9

                                                    Maintenance

                                                    4.4

                                                    Neighborhood

                                                    4.4

                                                    Survey Scores N/A

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    11

                                                    Manager’s Review Engagement

                                                    A-

                                                    Percentage of reviews responded to

                                                    81.82%

                                                    Manager’s Review Reply Time

                                                    A-

                                                    Average time to respond to reviews

                                                    3.73 days

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    Parking
                                                    • Covered Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • Air Conditioning
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Fitness Center
                                                    • Hot Tub
                                                    • Large Dog Friendly
                                                    • On-site Personnel
                                                    • Pool
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                                                    Leasing

                                                    Ready. Set. Live. Palm Court Apartment Homes us ready to fulfill your wishes to be more than another apartment. We are ready to offer you the lifestyle you deserve. You'll have no trouble creating the perfect living situation in our carefully planned selection of expansive one and two bedroom floor plan. From generous closets to full featured kitchens. Palm Court brings your wishes to life every step of the way. Plan your gatherings in our spacious resident clubhouse. Relax away at our resort inspired pool and spa. Dazzle at our lush, mature landscaping. Our location offers unprecedented convenience to major freeways, shopping and dining. Get ready to experience redefined satisfaction the way only palm court can offer it.
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                                                    Office Hours

                                                    • Sunday: 12:00 PM - 04:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3816

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Palm Court Apartments Rated?
                                                    Based on 360 number of votes by renters, Palm Court Apartments is currently rated 3.6 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.5 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Palm Court Apartments is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.6 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Palm Court Apartments is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 81.82% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 3.73 days to their community reviews in the past year.
                                                    Who manages Palm Court Apartments?
                                                    Greystar
                                                    What is the pet policy at Palm Court Apartments?
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    March 2026

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                                                    Baths

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                                                    Under New Management

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                                                    Palm Court Apartments is a 717 - 952 sq. ft. apartment in Phoenix in zip code 85027. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Phoenix,, Paradise Valley, Glendale, Scottsdale, Laveen, Tempe, Peoria, Tolleson, Guadalupe, Youngtown, Avondale, Sun City, and El Mirage.