Palm Court Apartments
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Award Winner
20401 N. 19th Ave., Phoenix, AZ 85027

3.6

(360 Reviews)

Reviews

3.6 rating

360 total reviews

(

256 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 106919

Verified Resident 2013 - 2014

3.8

10/20/2014

Overall nice experience. Spacious floor plans. Quiet community. Old appliances. Would recommend this place to any of my friends. There is no play area inside the community which is really bad. At least a swing and slide would be great. Should think of adding it.

    Property Manager Response

    5/8/2018

    Verified Resident, your satisfaction is our top priority.
    Review Author Icon

    Current Resident 106840

    Verified Resident 2014

    3.5

    10/20/2014

    Hi, Make sure that parking spot and apartment location are verified before signing your lease else you'll be end up in no where. No one here is humane enough to admit their mistake are be courteous. It's just pay your rent, keep your space clean and forget about anything else. And oh yes, if you are religious then it's no place for you. They'll threaten to sue you if any of the religious sign is there on apartment.

      Property Manager Response

      5/8/2018

      Verified Resident, it is disappointing for us to hear that your experience was anything less than great.
      Review Author Icon

      Current Resident 104196

      Verified Resident 2014

      5.0

      10/9/2014

      outstanding the staff made my moving experence so easy and staff very courtious and i would definetly tell anyone i knew that wanted a great place to live check out palm court i am so happy to be in my new home and very friendly neighbors i have met so far everyon says hello to each other so i figure we are all one big family and i am lookig to spend many years in my new home thanks to the wonderful staff at palm court

        Property Manager Response

        5/8/2018

        Verified Resident, reviews like this give us motivation and help us ensure we provide high-quality care.
        Review Author Icon

        Current Resident 100316

        Verified Resident 2013 - 2014

        5.0

        9/23/2014

        Everyone is very nice and helpful. Been Great service when you call in to report an issue. Everyone in office is very nice. Apartment rates were very reasonable. My neighbors wll frdly and no loud noises at night. Overall a great experience.

          Property Manager Response

          5/8/2018

          Verified Resident, thank you so much for your high rating!
          Review Author Icon

          Current Resident 99827

          Verified Resident 2014

          4.3

          9/22/2014

          so far so good other than waiting for maintenance to fix minor issues. I enjoy the layout and the office staff is friendly. great location and the grounds are nice. I especially enjoy the pet area. The fitness center and pool are a huge bonus for me. I like a pet friendly community.

            Property Manager Response

            5/8/2018

            Verified Resident, we really appreciate your positive review!
            Review Author Icon

            csayers

            Resident 2012 - 2014

            4.2

            9/15/2014

            first and for most, i want to say thank you. palm court has gone above my expectations.the staff, including{nikki and the manager shawn} have displayed their care and appreciation of their occupants. i will tell you, i'm not a number but a part of the family. thanks again, a happy renter!

              Property Manager Response

              5/8/2018

              Csayers, thank you for the high star rating!
              Review Author Icon

              Current Resident 92136

              Verified Resident 2011 - 2014

              3.0

              8/25/2014

              David is the only one on the maintenance staff allowed in our apartment. HE IS AMAZING! The female office staff is rude and unfriendly and never takes responsibilty for their mistakes and they don't follow up or follow through on problems!!

                Property Manager Response

                2/4/2019

                Verified Resident 92136, it's upsetting to hear that you did not receive the top-notch service we strive to provide.
                Review Author Icon

                Current Resident 853181

                Resident 2013 - 2014

                1.3

                6/27/2014

                Typical apartment issues coupled with many non english speaking neighbors that tend to be little disrespectful when it comes time to sleep. We married and when we made arrangements to break lease they (3 different peole) all said 30 day notice with 1 month paid that you will not be there. when it is now time to hand over keys they want double the $$$. so shady business practices at palm court! They admit their mistake but refuse to honor our agreement.

                  Property Manager Response

                  2/4/2019

                  We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
                  Review Author Icon

                  Current Resident 75832

                  Verified Resident 2014

                  4.7

                  6/13/2014

                  My roommate and I are happy with the apartment size/appliances and grounds. The maintenance sees very quick and efficient, which is also good. On the downside, our lease was not ready when originally promised. It was a day late which made things a little difficult as my roommate and I work completely opposite schedules and could not both return later together. In addition, a bed bug was found on the second day. The office staff was very quick in getting our apartment scheduled for a exterminator on Monday, however, they told us that we "did not have to do anything" and that we "could be in the apartment during that time". This was completely wrong as all of our things we unpacked had to be repacked and we had to leave for 4 hrs. Because of the confusion we had to reschedule the exterminator on Wednesday. My roommate was especially frustrated by this as she moved all of her things in and unpacked Monday morning just to pack it all back up that afternoon. Hopefully, the rest of our experience is good. We are really excited about using the fitness center and pool this weekend.

                    Property Manager Response

                    2/4/2019

                    We're disappointed to hear of the negative experience you had at our location.
                    Review Author Icon

                    Current Resident 73250

                    Verified Resident 2014

                    4.0

                    6/2/2014

                    This is very nicely maintained facility. There is a lack of guest parking. Residents take up all the unassigned spaces. The maintenance crew seems to be on top of things and the office staff is great. Great pool if the kids were better supervised

                      Property Manager Response

                      2/4/2019

                      We appreciate your positive review about your recent experience with us!
                      Review Author Icon

                      Current Resident 71770

                      Verified Resident 2014

                      4.2

                      5/27/2014

                      simple & up to the mark in most aspects. Need some improvement on the fitness centre to make it up to the expectation.Community event should be arranged. Good landscaping & wonder work by the service team for maintaining it. I would definitely recomend it.

                        Property Manager Response

                        2/4/2019

                        Thank you for letting us know about your recent visit to Palm Court.
                        Review Author Icon

                        Current Resident 69426

                        Verified Resident 2014

                        4.0

                        5/17/2014

                        Good experience,nice place specious rooms clean surroundings good behaving staffs Good experience,nice place specious rooms clean surroundings good behaving staffs Good experience,nice place specious rooms clean surroundings good behaving staffs Good experience,nice place specious rooms clean surroundings good behaving staffs

                          Property Manager Response

                          2/4/2019

                          We appreciate your positive review about your recent experience with us!
                          Review Author Icon

                          Current Resident 67132

                          Verified Resident 2012 - 2014

                          2.7

                          5/6/2014

                          I have lived in the same complex in 2003 / 2004 and in 2012 -2014 there is absolutely no upgrade in any of the internals or externals and you can notice it in every aspect of it. Cabinets are chipped , wiring is exposed , air duct is filled with dust , a/c not effective after successive filter changes , parking is an issue & neighbours are noisy. Barbecue in any area they want etc. Slow draining faucets .

                            Property Manager Response

                            2/4/2019

                            We're disappointed to hear of the negative experience you had at our location.
                            Review Author Icon

                            Current Resident 981984

                            Resident 2009 - 2014

                            2.2

                            4/13/2014

                            Horribe maintenance. Roof leaks. Never fixed. Extra parking blocked off due to not paying for extra lot. When I first moved here pool was heated. Now its not. Management is cutting corners. Not for you if you want to be satisfied before they cut more corners.

                              Property Manager Response

                              2/4/2019

                              It's upsetting to hear that you did not receive the top-notch service we strive to provide.
                              Review Author Icon

                              Current Resident 62854

                              Verified Resident 2014 - 2015

                              3.7

                              1/14/2015

                              It used to be great. Now everyone in the office has changed except the manager and they are not nice like the others were. It's like once they "got me" it didn't matter anymore. I'm just an apartment number. We used to do community events why not anymore??

                                Property Manager Response

                                2/4/2019

                                We are disappointed to hear that you did not have a more positive experience with us at Palm Court.

                                Updated Review

                                Review Author Icon

                                Current Resident 61918

                                Verified Resident 2013 - 2014

                                3.7

                                4/7/2014

                                I am extremely satisfied with the value of my home. It is by far the best in town for comparable rates. Okay, honestly, it's ridiculous that there's a minimum number of characters for this field. Really? In order to finish the survey, I have to enter all this?

                                  Property Manager Response

                                  2/4/2019

                                  Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                  Review Author Icon

                                  Current Resident 59757

                                  Verified Resident 2013 - 2014

                                  3.0

                                  3/26/2014

                                  Overall, we have been satisfied. We enjoy the spacious kitchen. The large closets are very nice since they are built out and not taking space from the bedrooms. We had new carpet installed because of 2 LARGE stains, and that is greatly appreciated.

                                    Property Manager Response

                                    2/4/2019

                                    We are so happy to read such a great review about Palm Court!
                                    Review Author Icon

                                    Current Resident 59533

                                    Verified Resident 2012 - 2014

                                    5.0

                                    12/16/2014

                                    this is the first time living in an apartment, Palm court is top notch as far as I am concerned. They always respond within a timely manner, the Maintenance personnel are awesome, very knowledgeable, professional and friendly. The grounds are always kept very clean

                                      Property Manager Response

                                      2/4/2019

                                      Verified Resident 59533, we are so happy to read such a great review about Palm Court!
                                      Review Author Icon

                                      Current Resident 54664

                                      Verified Resident 2012 - 2014

                                      3.3

                                      3/1/2014

                                      When I first moved here one of my neighbors hit my car. He was drunk. A few months after that, a dog attacked my dog while I was walking her. I have also started to get a coackroac infestation since September 2013. I like the complex but not the dirty people!

                                        Property Manager Response

                                        2/4/2019

                                        Verified Resident 54664, it's upsetting to hear that you did not receive the top-notch service we strive to provide.
                                        Review Author Icon

                                        Current Resident 52333

                                        Verified Resident 2014

                                        4.0

                                        2/19/2014

                                        Great location for shopping and places to eat. Conveniently located close to the 101 which allows quick access to all parts of town. Highly recommend moving into this community. Very clean grounds , pool, and gym. Very helpful staff and friendly.

                                          Property Manager Response

                                          2/4/2019

                                          We appreciate your positive review about your recent experience with us!
                                          Review Author Icon

                                          Current Resident 50310

                                          Verified Resident 2013 - 2014

                                          4.3

                                          2/2/2014

                                          I found this complex through Valley King Properties and was very surprised by the value compared to other places that weren't as nice (in my opinion). My greatest complaint is with apartment life in general (noise, parking etc.) but I can't blame the complex too much for that. My neighbors are still nice people and kept the noise down when asked. I'd recommend Palm Court to anyone.

                                            Property Manager Response

                                            2/4/2019

                                            Hi Verified Resident 50310, thank you so much for your positive comments about Palm Court!
                                            Review Author Icon

                                            forsythia75

                                            Resident 2012 - 2014

                                            4.0

                                            1/16/2014

                                            I love living here - the staff are super friendly and very responsive.

                                              Property Manager Response

                                              2/4/2019

                                              Thank you for you review!
                                              Review Author Icon

                                              Current Resident 32007

                                              Verified Resident 2013 - 2014

                                              4.7

                                              1/16/2014

                                              My roommate & I had to get an apartment in less than a week and at that time one of our friend introduced us to Palm Courts. We met with Nidia who is extremely friendly and humble. She went out of her way to get us the kind of apartment on the dates we specified, with few additional requests such as fans in both rooms as we moved during extremely hot summer. We moved around the dates quite a bit but Nidia was extremely patient and empathetic. Also we had to drop in just before closing to sign the lease and submit insurance doc while Nidia was kind enough to wait and allow us complete sign in even though few mins past her closing. We have great experience with Ginnifer too as she helped us resolve one of a very noisy lousy neighbours problem. We enjoy staying at PCs while Nidia, Ginnifer and those men from Servicing dept make it so easy and great for us. Thank you Palm Courts team

                                                Property Manager Response

                                                2/4/2019

                                                Thank you for your review!
                                                Review Author Icon

                                                Current Resident 47332

                                                Verified Resident 2011 - 2014

                                                4.3

                                                5/21/2014

                                                I've always had good experiences here. The only thing it is really missing is a courtesy patrol. There are plenty of times that courtesy patrol could be utilized. Also, valet trash might be a nice touch. Other than that, we've loved living here. This is the longest I've ever stayed in one place.

                                                  Property Manager Response

                                                  2/4/2019

                                                  Thank you for your review!
                                                  Review Author Icon

                                                  Current Resident 705212

                                                  Resident 2014

                                                  1.0

                                                  1/4/2014

                                                  Never any parking!and God their is an obvious smell of illegal narcotics in the air at times. I don't feel safe running through the complex many creepy people out in balcony making rude comments. Carpet sucks mmaintenance sucks. And no special perks. The staff has no emotional connection strictly business. Quite rude if you ask me. And the apartment itself low quality.

                                                    Property Manager Response

                                                    2/4/2019

                                                    Thank you for your review!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bedroom

                                                    6 Available Units

                                                    1 Bed, 1 Bath | 717 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Bedroom/1 Bath

                                                    3 Available Units

                                                    2 Beds, 1 Bath | 838 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedroom/2 Bath

                                                    3 Available Units

                                                    2 Beds, 2 Baths | 952 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 11 reviews)

                                                    Noise

                                                    4.6

                                                    Grounds

                                                    4.5

                                                    Safety

                                                    4.8

                                                    Office Staff

                                                    4.9

                                                    Maintenance

                                                    4.4

                                                    Neighborhood

                                                    4.4

                                                    Survey Scores N/A

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    11

                                                    Manager’s Review Engagement

                                                    A-

                                                    Percentage of reviews responded to

                                                    81.82%

                                                    Manager’s Review Reply Time

                                                    A-

                                                    Average time to respond to reviews

                                                    3.73 days

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    Parking
                                                    • Covered Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • Air Conditioning
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Fitness Center
                                                    • Hot Tub
                                                    • Large Dog Friendly
                                                    • On-site Personnel
                                                    • Pool
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                                                    Leasing

                                                    Ready. Set. Live. Palm Court Apartment Homes us ready to fulfill your wishes to be more than another apartment. We are ready to offer you the lifestyle you deserve. You'll have no trouble creating the perfect living situation in our carefully planned selection of expansive one and two bedroom floor plan. From generous closets to full featured kitchens. Palm Court brings your wishes to life every step of the way. Plan your gatherings in our spacious resident clubhouse. Relax away at our resort inspired pool and spa. Dazzle at our lush, mature landscaping. Our location offers unprecedented convenience to major freeways, shopping and dining. Get ready to experience redefined satisfaction the way only palm court can offer it.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: 12:00 PM - 04:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3816

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Palm Court Apartments Rated?
                                                    Based on 360 number of votes by renters, Palm Court Apartments is currently rated 3.6 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.5 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Palm Court Apartments is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.6 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Palm Court Apartments is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 81.82% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 3.73 days to their community reviews in the past year.
                                                    Who manages Palm Court Apartments?
                                                    Greystar
                                                    What is the pet policy at Palm Court Apartments?
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    April 2026

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                                                    Baths

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                                                    Under New Management

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                                                    Palm Court Apartments is a 717 - 952 sq. ft. apartment in Phoenix in zip code 85027. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Phoenix,, Paradise Valley, Glendale, Scottsdale, Laveen, Tempe, Peoria, Tolleson, Guadalupe, Youngtown, Avondale, Sun City, and El Mirage.