Palm Court Apartments
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Award Winner
20401 N. 19th Ave., Phoenix, AZ 85027

3.6

(360 Reviews)

Reviews

3.6 rating

360 total reviews

(

256 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Current Resident 481286

Verified Resident 2017 - 2018

4.3

4/29/2018

well I have to say that this place cost way to much for what you get . hard to believe it cost over $900 per month for a little one bedroom place that is built as cheap as it possible. we hear people all over town also saying rent cost is outrageous and everyone says renting is not the way to go and we strongly agree .

    Property Manager Response

    5/1/2018

    Verified Resident, we're happy you found our staff to be so supportive during your experience here at Palm Court. If you have any further questions, please give us a call. We're always happy to help!
    Review Author Icon

    Current Resident 481134

    Verified Resident 2017 - 2018

    4.7

    8/23/2018

    When we first moved in, or maintenance request where taken care of with 24 hrs. Now, it takes abut 4 days to a week, to get a response. Especially through the online Greystar website. Regarding the gym... It seems much cleaner now, the treadmills won't turn on sometimes though. I haven't figured them out yet.

      Property Manager Response

      5/1/2018

      Verified Resident, we really appreciate your positive review! We hope you have a great day!
      Review Author Icon

      Current Resident 466426

      Verified Resident 2018

      5.0

      3/20/2018

      I’m a new resident and was in the hospital with pneumonia when I signed my lease. My parents had to step in and take care of all the paperwork and moving in issues, and Shelby and Aundry and everyone else in the leasing office were really, really helpful to them, which I really appreciate.

        Property Manager Response

        3/26/2018

        Hi Verified Resident, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
        Review Author Icon

        Former Resident 313598

        Resident 2018 - 2019

        1.0

        5/6/2019

        I wouldn't give this place any stars if I had a choice. The ladies in the office are very rude and very snotty. The only nice one in there is Lisa and I heard she got fired. We lived there for 14 months and I asked a few times to get out of the lease. A guy broke into our place. I had a guy come onto my patio more then once and I tell the office and the Manger says to me * If you don't know who it is how am I suppose to know* That made me even more just want to leave. There was dog poop all over the place and dog piss. When I went onto my patio I can smell it. Cig butts on the ground but it's a nonsmoking place. It must be a very bad place to live if a staff member told someone not to rent there.

          Property Manager Response

          3/8/2018

          Hi Jill, thank you for taking the time to leave a review for us at Palm Court. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
          Review Author Icon

          Current Resident 462103

          Verified Resident 2017 - 2019

          4.0

          2/1/2019

          Actually we missed our 45 pairs of shoes in 2 days incidents. It was unexpected as there is a camera surveillance too.We like the neighborhood.Most of the times dog poops are there on the ground or footpath witg very bad smell.

            Property Manager Response

            3/8/2018

            Verified Resident, your satisfaction is our top priority. Verified Resident, thanks for taking the time to leave a review.
            Review Author Icon

            Current Resident 440127

            Verified Resident 2017 - 2018

            3.7

            1/12/2018

            This is a good apartment to come in. When i came it was my first one but i liked it very much. This is going to be a sweet home stay of my life. Gggggggg gggggg hdhdjejshjshegehshshehehehehhedjdhdjddhhdhhdhdhdhdhddhdhhdh ggggggghhggggggghhh kkkkkkkk ggggghhhhh

              Property Manager Response

              1/13/2018

              Dear Resident, your satisfaction is our top priority. Thanks again for the recommendation, and have an amazing day!
              Review Author Icon

              Current Resident 438278

              Verified Resident 2017 - 2018

              3.7

              1/8/2018

              It is a good community with all the basic facility...................................................

                Property Manager Response

                1/8/2018

                Dear Resident, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                Review Author Icon

                Current Resident 437945

                Verified Resident 2017 - 2018

                1.8

                1/7/2018

                My experience is very bad at palm Court as front office staff is very bad and non supportive ..their renovated apartments are too bad.. not in liveable condition .. I will not suggest anybody for palm courts

                  Property Manager Response

                  1/8/2018

                  Dear Resident, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (623) 322-1400.
                  Review Author Icon

                  Current Resident 435362

                  Verified Resident 2017 - 2020

                  2.0

                  3/9/2020

                  I can not wait to move out if this complex. Walls are thin and buildings are old. I hear EVERYTHING my upstairs neighbors do. Grounds are ugly, a lot of dirt where there could be grass. Too many fees in addition to the base rent. There is not enough open parking spaces.

                    Property Manager Response

                    12/28/2017

                    Dear Resident, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (623) 322-1400.
                    Review Author Icon

                    Current Resident 435359

                    Verified Resident 2017

                    4.8

                    12/28/2017

                    I just moved in this month and have already experienced the best treatment. The leasing process was fairly easy. Moving in has been a breeze and the staff has been so helpful in getting me whatever was needed in a timely manner.

                      Property Manager Response

                      12/28/2017

                      Dear Resident, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
                      Review Author Icon

                      sujji1307

                      Resident 2017

                      4.7

                      10/28/2017

                      These are the best place to stay. All with new appliances and surroundings are very well maintained. Nice spa and pool. Close to all shops within, hospital, schools like Valley Academy and Adams Traditional Academy. Apartments are spacious and fitted with modern amenities.

                        Property Manager Response

                        10/30/2017

                        Dear Resident, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Palm Court!
                        Review Author Icon

                        Current Resident 408822

                        Verified Resident 2017

                        4.0

                        10/20/2017

                        Excellent quality and easy leasing process. Very nice community. Very clean apartments and nice amenities. Community is convenient to freeways and shopping. Gated for security. Would definitely recommend giving this community a look

                          Property Manager Response

                          10/22/2017

                          Dear Resident, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Palm Court. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
                          Review Author Icon

                          Current Resident 884709

                          Resident 2013 - 2017

                          3.0

                          9/18/2017

                          All good except the burglary, car break-ins ... With many incidents , it can be called un-secure.

                            Property Manager Response

                            9/21/2017

                            Thank you for your review. We are disheartened to hear that you think our community is not secure as we pride ourselves on being a very close knit and safe community. We encourage residents to reach out to our courtesy patrol or police if they see any unusual behavior on the property. Our courtesy patrol agent patrols at varying times, 7 days a week and can be reached directly at 623-853-3712. If you have any specific questions or concerns, please feel free to reach out to the leasing office.
                            Review Author Icon

                            Prospective Resident 888522

                            ProspectVisited 2017

                            3.8

                            9/18/2017

                            Good and quiet community, maintenance is okay. The management team has been good so far and very attentive to anything we've needed or had any issues with .

                              Property Manager Response

                              9/20/2017

                              Hi Anonymous, thank you for taking the time to leave a review for us at Palm Court. Please let us know if there is anything else we can do for you; we are more than happy to help!
                              Review Author Icon

                              Current Resident 915151

                              Resident 2017

                              4.7

                              9/14/2017

                              Great units and clean grounds. Complex is always in great condition. VERY happy here.

                                Property Manager Response

                                9/20/2017

                                Dear Resident, Thank you for the kind words. We love knowing our residents are happy. Please stop by the office anytime and say hi.

                                Updated Review

                                Review Author Icon

                                Current Resident 974888

                                Resident 2013 - 2017

                                5.0

                                9/8/2017

                                Management and office staff are very helpful, listen and respond to your needs at Palm Court Apartments. Thank you for a pleasant experience and making my complex feel like home. =)

                                  Property Manager Response

                                  9/11/2017

                                  Hi Anonymous, thank you for taking the time to leave a wonderful review for us at Palm Court. We're happy we could meet your expectations and you feel at home!
                                  Review Author Icon

                                  Current Resident 199576

                                  Resident 2017

                                  4.3

                                  8/18/2017

                                  Palm Court Apartments is by far the best group of staff I have delt with. They will do anything they to accommodate your needs. Very friendly and professional.

                                    Property Manager Response

                                    8/21/2017

                                    Dear Resident, Thank you for the kind words! We love helping in anyway we can. Please stop by the office anytime and say hi or let us know if there is anything we can do for you. Have a wonderful day!
                                    Review Author Icon

                                    Current Resident 690461

                                    Resident 2014 - 2017

                                    4.5

                                    7/6/2017

                                    I am In this community more than 4 years. I can say Palm court apartment are like home, more comfortable renovated apartments. When we have any issues leasing office staff is very friendly and flexible to accommodate especially apartments manager Shawn so kind to understand the situation help the the community. In this we had some issue with rent auto payments and the third party company posted 2 months charges, when the issue reported to Shelby ( another manager) and Shawn both cancelled auto payments and supported community not to charge late fee until 6th. This is just one example. Thanks to Shawn and Shelby..

                                      Property Manager Response

                                      7/11/2017

                                      Dear Resident, Thank you for the wonderful review. We enjoy speaking with our residents and are happy we were able to help.
                                      Review Author Icon

                                      Monicazq22

                                      Resident 2014 - 2017

                                      2.0

                                      7/5/2017

                                      one year is a long time .. when multiple problems start the first week you move in..

                                        Property Manager Response

                                        7/7/2017

                                        Thank you for sharing your concern. Our residents come first to us, so we would like to resolve this situation to the best of our abilities. In order to address your specific needs, please contact us at 623.322.1400. We look forward to speaking to you and coming up with a solution.
                                        Review Author Icon

                                        Current Resident 887838

                                        Resident 2017

                                        4.0

                                        6/19/2017

                                        Great place. Great prices. Great lease terms. Maintenance could improve, just on coming when they say they will. And they could stand to be a little more military friendly (accepting gi bill as a form of income).

                                          Property Manager Response

                                          6/20/2017

                                          Dear Resident. The entire staff would like to thank you for the wonderful review. We will definitely work on your suggestions, we love the feedback.
                                          Review Author Icon

                                          Current Resident 6006

                                          Resident 2017

                                          3.8

                                          9/15/2017

                                          Glad to be in Palm courts. ..friendly neighborhood, friendly staff and clean surroundings...

                                            Property Manager Response

                                            6/20/2017

                                            We are so happy YOU chose to live with us! We are honored to serve our residents. Thank you again for your comments, as well as your continued residency.
                                            Review Author Icon

                                            Current Resident 355274

                                            Verified Resident 2016 - 2017

                                            3.8

                                            6/10/2017

                                            these apartments are nice and in one of the safest areas of phoenix. only bad things i can say is the rent is a little expensive, and living on the first floor is horrible because you can hear people walking and running around upstairs all day and night and it really upsets my peace of mind.

                                              Property Manager Response

                                              6/12/2017

                                              Dear Resident. Thank you for the review. We like getting feedback. Please contact the office at 623.322.1400, I would like to speak with you regarding the noise and see how I can help. Thank you, Shawn-Community Manager.
                                              Review Author Icon

                                              Jonny Barnes

                                              Resident 2015 - 2017

                                              4.8

                                              5/23/2017

                                              The administration has been great here. They're very understanding, and have worked with us when there was some confusion. Also the maintenance workers were very knowledgeable. Particularly a worker named Raymond was very helpful, as well as Shelby, and Shawn who work in the office. Multiple times I found these specific employees to be a great asset, and very fair. The prices fluctuate depending on the renting market, but I found I was paying less for rent here than friends who lived in places that were not as nice. The gym and pool are very well kept too, which was great. Really enjoyed my time living here.

                                                Property Manager Response

                                                6/12/2017

                                                Dear Jon, Thank you for the wonderful; review. We are happy to hear you are enjoying your home. We love getting feedback. Please stop by the office anytime and say hello. We look forward to seeing you!
                                                Review Author Icon

                                                Current Resident 317251

                                                Verified Resident 2015 - 2017

                                                3.7

                                                3/6/2017

                                                Apartment rate is competitive. Rooms are spacious. It offers 1 BHK, 2B 1 Bath and 2 Bed 2 Bath floor plans. Staffs are friendly and community is clean. Gym has new equipments and Swimming pool is being upgraded right now.Overall Good Budget place to live

                                                  Property Manager Response

                                                  3/6/2017

                                                  Thank you for the wonderful review. We love talking with our residents so stop by anytime. We hope you are enjoying the new fitness equipment and will enjoy the new clubhouse renovations. The new pool deck will be completed just in time for summer.
                                                  Review Author Icon

                                                  Current Resident 305841

                                                  Verified Resident 2017

                                                  4.7

                                                  1/30/2017

                                                  Palm Court Apartments are very nice. They have renovated apartments with wood grain looking floors, new cabinets, new counters & new appliances. The fitness center is brand new. The gtounds are well maintained too. The move in process was very easy. Shelby is very helpful and a great leasing agent. I enjoy the conveinence of shopping, dinning & entertainment.

                                                    Property Manager Response

                                                    1/31/2017

                                                    Thank you for the kind words. We value our residents and take pride in providing a great place to live. I am happy Shelby was very helpful. Please stop by and say hi anytime and let us know if there is anything we can help you with.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bedroom

                                                    6 Available Units

                                                    1 Bed, 1 Bath | 717 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Bedroom/1 Bath

                                                    3 Available Units

                                                    2 Beds, 1 Bath | 838 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedroom/2 Bath

                                                    3 Available Units

                                                    2 Beds, 2 Baths | 952 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 11 reviews)

                                                    Noise

                                                    4.6

                                                    Grounds

                                                    4.5

                                                    Safety

                                                    4.8

                                                    Office Staff

                                                    4.9

                                                    Maintenance

                                                    4.4

                                                    Neighborhood

                                                    4.4

                                                    Survey Scores N/A

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    11

                                                    Manager’s Review Engagement

                                                    A-

                                                    Percentage of reviews responded to

                                                    81.82%

                                                    Manager’s Review Reply Time

                                                    A-

                                                    Average time to respond to reviews

                                                    3.73 days

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    Parking
                                                    • Covered Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • Air Conditioning
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Fitness Center
                                                    • Hot Tub
                                                    • Large Dog Friendly
                                                    • On-site Personnel
                                                    • Pool
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                                                    Leasing

                                                    Ready. Set. Live. Palm Court Apartment Homes us ready to fulfill your wishes to be more than another apartment. We are ready to offer you the lifestyle you deserve. You'll have no trouble creating the perfect living situation in our carefully planned selection of expansive one and two bedroom floor plan. From generous closets to full featured kitchens. Palm Court brings your wishes to life every step of the way. Plan your gatherings in our spacious resident clubhouse. Relax away at our resort inspired pool and spa. Dazzle at our lush, mature landscaping. Our location offers unprecedented convenience to major freeways, shopping and dining. Get ready to experience redefined satisfaction the way only palm court can offer it.
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                                                    Office Hours

                                                    • Sunday: 12:00 PM - 04:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3816

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Palm Court Apartments Rated?
                                                    Based on 360 number of votes by renters, Palm Court Apartments is currently rated 3.6 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.5 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Palm Court Apartments is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.6 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Palm Court Apartments is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 81.82% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 3.73 days to their community reviews in the past year.
                                                    Who manages Palm Court Apartments?
                                                    Greystar
                                                    What is the pet policy at Palm Court Apartments?
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    April 2026

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                                                    Baths

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                                                    Under New Management

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                                                    Palm Court Apartments is a 717 - 952 sq. ft. apartment in Phoenix in zip code 85027. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Phoenix,, Paradise Valley, Glendale, Scottsdale, Laveen, Tempe, Peoria, Tolleson, Guadalupe, Youngtown, Avondale, Sun City, and El Mirage.