Palm Court Apartments
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Award Winner
20401 N. 19th Ave., Phoenix, AZ 85027

3.6

(360 Reviews)

Reviews

3.6 rating

360 total reviews

(

256 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 936364

Verified Resident 2023 - 2024

3.0

4/18/2024

The front office just ignores you. No communication, and maintenance has no answers to this issue they are not qualified to resolve this issue and they don't pretend to be, which is good. I'm in the dark and this is a health and safety issue. Also had an electrical fire twice since we moved in with outlets we don't even use, but maintenance has fixed those issues timely. I do know that several other units have had the same electrical fire issues as well.

    Property Manager Response

    4/19/2024

    Verified Resident 936364, we regret to hear that your experience with us was not a more positive one. I'd like to understand it better. Please get in touch at palmcourtmgr@greystar.com at your earliest convenience, and we'll do our best to resolve the issue with you.
    Review Author Icon

    Current Resident 1241117

    Verified Resident 2024

    4.3

    4/5/2024

    Excellent location! I love the privacy - people keep to themselves and it's quiet. While you do have to drive to get groceries or other household items, it's within reasonable driving distance (approximately 5-7 minutes). Excellent amenities- pool, 24/7 gym, Amazon lockers, filtered water refill station, BBQ area, and a lounge area that you can rent out. Staff are really nice and helpful!

      Property Manager Response

      4/6/2024

      Awww, thanks Verified Resident 1241117! We really appreciate your kind words about Palm Court Apartments! Your recommendation matters so much, and we're so happy to have earned it. Thanks again for taking time to let the world know about your experience. Have a great day!
      Review Author Icon

      Current Resident 1238559

      Verified Resident 2022 - 2024

      5.0

      3/27/2024

      Palm court is an amazing complex everyone is respectful/quiet which is always a plus. Almost never any issues within the apartment which is nice, no bugs, friendly maintenance workers and staff at the front!

        Property Manager Response

        3/28/2024

        Aw, Verified Resident 1238559! Your amazing feedback and rating mean the world to us. We're so happy your experience went Beyond Expectations. Let us know if there's anything else we can do!
        Review Author Icon

        Current Resident 1235689

        Verified Resident 2024

        3.0

        3/17/2024

        My issues are with the lack of care from the office staff. I’ve only lived here to months started to notice roaches. I’ve already had them spray twice and they have bomb. A week after the bomb started to see them again. I don’t like having these harsh chemicals in my home with my toddler

          Property Manager Response

          3/20/2024

          Verified Resident 1235689 - I'm disappointed to hear you had a negative experience at our community. If there's anything else you'd like to share, please don't hesitate to contact us directly. We'd love it if you'd reach out to us directly at palmcourtmgr@greystar.com so we can work towards a resolution. Thanks again for bringing this to our attention, and we hope to hear from you soon. All the best to you.
          Review Author Icon

          Current Resident 1235660

          Verified Resident 2024

          4.7

          3/17/2024

          I have not been here long, but I like it very much. My apartment is awesome with a great layout, the location is great, maintenance team is prompt, and the staff is helpful. Looking forward to this summer to use some of the amenities outdoors!

            Property Manager Response

            3/20/2024

            You're the best! We really appreciate the positive review. Our team makes it their mission to deliver an excellent experience. We're so glad we delivered during your visit, and we're here if you need any additional info!

            Updated Review

            Review Author Icon

            Current Resident 749443

            Verified Resident 2020 - 2024

            5.0

            1/28/2024

            Very nice community to live .Overall Apartment are nice and contains all the amenities.Everything is within reach or nearby.Maintenance staff is very helpful and polite.Maintenance work is completed on time.

              Property Manager Response

              1/31/2024

              Verified Resident 749443 - you're our first priority! We're happy our team members went Beyond Expectations for you here at Palm Court Apartments. Thank you again for the great review! We really appreciate you.
              Review Author Icon

              Current Resident 1216976

              Verified Resident 2022 - 2024

              3.8

              1/14/2024

              The dog park is nicknamed Paro Park, because people do not pick up after their dogs and there’s standing water in there that is saturated with dog urine. And the park is not small, dog friendly. On a good note the maintenance team is good at their job.

                Property Manager Response

                1/17/2024

                Hello Verified Resident 1216976, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

                Updated Review

                Review Author Icon

                Current Resident 1194633

                Verified Resident 2023

                4.2

                12/13/2023

                I've had cockroaches for the last 3 months. They have sprayed 3 times with little results. The bugs are still the same if not worse. They are in my dish washer and in my toaster. I don't even want to cook at home.

                  Property Manager Response

                  12/15/2023

                  Verified Resident 1194633, your satisfaction is our top priority. I would like to add you to our pest control list, please contact us directly ASAP so we can get your apartment on the list- they do come out weekly. We sincerely thank you for the positive review, and look forward to seeing you again soon!
                  Review Author Icon

                  Current Resident 1206689

                  Verified Resident 2021 - 2023

                  4.5

                  12/9/2023

                  The water is shut off at least once a month, sometimes with no warning. I’ve mentioned my frustration of me having to find another place to stay when this happens and management ignored my email. Everything else here is fine, but the water being shut off randomly is a big deal.

                    Property Manager Response

                    12/11/2023

                    Hello Verified Resident 1206689, we appreciate you taking the time to leave us this feedback. If/When we have a planned water shut-off due to repairs or renovations, we send out emails to all of our residents. Every so often an emergency may arise, in those circumstances, we do need to shut off the water unannounced. If water will be shut off longer than 10-15mins, we will reach out to all residents via email. Thanks again for taking the time to leave us this information, we value your feedback and strive for 100% satisfaction. Take care!
                    Review Author Icon

                    Current Resident 1197498

                    Verified Resident 2023

                    4.2

                    11/8/2023

                    Maintenance need to improve coming from Texas and getting to hot apartment is not a good thing and waisting my time after a hard day of work to clean it is not good.. office people are great………………………..

                      Property Manager Response

                      11/9/2023

                      Verified Resident 1197498, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Palm Court Apartments! If you're ever in need of more help, please let us know!
                      Review Author Icon

                      Current Resident 1192906

                      Verified Resident 2020 - 2023

                      2.8

                      10/25/2023

                      Lots of bugs and car break ins. Not enough parking. No security patrol yet they say there is one. Water gets shut off at least twice a month due to breaking pipes. Would not recomend living here long term.

                        Property Manager Response

                        10/26/2023

                        Verified Resident 1192906, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Here at Palm Court Apartments, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (623) 322-1400 to discuss ways we can better serve you in the future.

                        Updated Review

                        Review Author Icon

                        Current Resident 1007522

                        Verified Resident 2021 - 2023

                        3.3

                        9/22/2023

                        We had a leak in the apartment above us that leaked water into our apartment downstairs. Repairs were made to the unit upstairs & it was re-rented. Damage done to our unit was never repaired. Even after making a repair request. Tub diverter leaked also & a repair request was made. New tub spout was installed but still drips.

                          Property Manager Response

                          9/26/2023

                          Verified Resident 1007522, your satisfaction is our top priority. Our team strives to deliver an excellent experience, If you have further needs or questions, please reach out!
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                          Current Resident 1168580

                          Verified Resident 2021 - 2023

                          4.3

                          8/10/2023

                          It’s taking a bit of work, but since 2021 the management has gotten way better maintenance still is trash. When I first moved in my apartment wasn’t even ready so they extended it a few days and then when I did move and they had to come fix the paint because they painted over a water leak in the roof a huge bubble above the shower, so they fix that there was paint all over the floor because they had just painted the apartment paint sticks all over the store patches everywhere, but at least they tried to fix it. But like I said maintenance still sucks they have new people all the time nobody wants to do the job and just like everybody else’s job I’m sure it’s hard to find people who actually want to work so I don’t necessarily blame the office.

                            Property Manager Response

                            8/16/2023

                            Verified Resident 1168580, thank you for letting us know how we have improved over the past few years. We hope to be of service to you again in the future. Best wishes, Palm Court Apartments

                            Updated Review

                            Review Author Icon

                            Current Resident 1129947

                            Verified Resident 2022 - 2023

                            4.7

                            7/9/2023

                            Nice community. Good neighbor. Good staffs and fast maintenance services. Gated community. Bus stop is near by. No roaches at all. Only cons is small lawn food kids to play. But we have nice community parks near by.

                              Property Manager Response

                              7/13/2023

                              Thank you again for taking the time to let us know how we did. We hope you have a great day!
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                              Current Resident 1153215

                              Verified Resident 2023

                              5.0

                              6/24/2023

                              I love it here! It’s very quiet, clean maintenance is very quick to respond. The whole process of applying to move in was very easy. Everyone in the office are very polite and helpful. I love the gym it’s vey clean and up to date machines.

                                Property Manager Response

                                6/30/2023

                                Verified Resident 1153215, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Palm Court Apartments. Thanks again for taking the time to leave us this information. Take care!
                                Review Author Icon

                                Current Resident 1148489

                                Verified Resident 2023

                                5.0

                                6/9/2023

                                It was really good experience, that security has been taken care by management within few days post submission of the service request. I will spread about this to all of our neighborhood to get their confidence.

                                  Property Manager Response

                                  6/13/2023

                                  Verified Resident 1148489, we are so happy to read such a great review about Palm Court Apartments! We are always more than happy to assist you if anything else comes up. Take care!
                                  Review Author Icon

                                  Current Resident 1143661

                                  Verified Resident 2023

                                  4.0

                                  5/24/2023

                                  So far my experience is satisfactory. I like the community and the ambience. Management is really helpful regarding maintenance request. However I would like to mention that my email is not showing in community rewards category. Have informed this to management.

                                    Property Manager Response

                                    5/31/2023

                                    Verified Resident 1143661, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!
                                    Review Author Icon

                                    Current Resident 1140584

                                    Verified Resident 2022 - 2023

                                    2.7

                                    5/14/2023

                                    The complex is quiet and most of the residents are respectful. The staff is horrible and lack any concern or care for the residents. The grounds are mostly kept clean. The hot tub has been unusable since I moved in 7 months ago.

                                      Property Manager Response

                                      5/16/2023

                                      Verified Resident 1140584, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (623) 322-1400 to speak to us on how to resolve any issues you may have.

                                      Updated Review

                                      Review Author Icon

                                      Current Resident 1081932

                                      Verified Resident 2022 - 2023

                                      4.8

                                      3/30/2023

                                      We love living at Palm Court, the staff are wonderful and we love our neighbors! It's been fun to see the landscaping additions and investment into the community. We are thankful that maintenance needs are taken care of quickly and that we get to be a part of a great community!

                                        Property Manager Response

                                        4/4/2023

                                        We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
                                        Review Author Icon

                                        Current Resident 1120106

                                        Verified Resident 2022 - 2023

                                        4.8

                                        3/10/2023

                                        Overall this is an amazing community. I love how quiet the neighbors have been. The neighbors are also super friendly and I appreciate how the staff has been to myself and my partner. I love the events that are offered twice a month to the community.

                                          Property Manager Response

                                          3/17/2023

                                          Hi Verified Resident 1120106, thank you so much for your positive comments about Palm Court Apartments!
                                          Review Author Icon

                                          Current Resident 1096035

                                          Verified Resident 2022

                                          5.0

                                          12/20/2022

                                          In the short time I have lived at Palm Court, I couldn't be more pleased. • The staff is extremely helpful, personable and professional. • The grounds are spotless. Kudos to the maintenance staff. • The accessibility to the highway is key. • A secure gated community is a priority for me as I'm an older, single female. • The apt homes are laid out great and nicely updated. Clean clean clean. Love it. • Community is quite given I have noticed small children. I haven't noticed any rif raf which is a priority of mine. • Although I have been living at Palm Court for a short time, I am extremely pleased. • Highly recommended.

                                            Property Manager Response

                                            12/22/2022

                                            Verified Resident 1096035, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Palm Court Apartments. Thank you again for leaving us this response, and have a fantastic day!

                                            Updated Review

                                            Review Author Icon

                                            Current Resident 640257

                                            Verified Resident 2014 - 2022

                                            2.5

                                            10/29/2022

                                            I have been here 8 years. You moved me out of my prev unit to upgrade the unit i get that. However you then move me jnto the worst unit in this complex there is no way others are worse than this. The bath was dirty when moving jn food still in garbage disposal dishwasher wasnt working bugs cabinets missing loose laundry mat doors exposed pipe in bedroom i have put in so many requests to get fixed and still not everything fixed. I have had normal maintenance requests in prev units so its not like i have a history of this i need management or corporate to reach out to me because this is not ok especially how much you guys have up charged and took advantage of the market

                                              Property Manager Response

                                              11/2/2022

                                              Hi Verified Resident 640257, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (623) 322-1400 so we can make your experience a positive one.

                                              Updated Review

                                              Review Author Icon

                                              Current Resident 1075336

                                              Verified Resident 2022

                                              2.7

                                              10/14/2022

                                              If you’re paying $1000 it’d be worth it. Emergency maintenance is more like a suggestion, I’d move out right now if I could. We wait 4 days - 2 weeks for emergency maintenance on basic necessities like toilet and shower issues. The apartment was disgusting at move in and we were relocating from out of state, only had pictures to go off of.

                                                Property Manager Response

                                                10/17/2022

                                                Kennady Thomas, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (623) 322-1400 when you can so we can address this situation directly. Thank you and have a great day.

                                                Updated Review

                                                Review Author Icon

                                                Current Resident 862906

                                                Verified Resident 2017 - 2022

                                                4.8

                                                9/28/2022

                                                Staff here is professional and very efficient. Team is continuously making improvements to the property. The turnaround time for service request is 48 hrs which is really good. The buildings are old, it must be difficult to keep up with so many service requests.however the staff is doing a great job maintaining it.

                                                  Property Manager Response

                                                  10/9/2022

                                                  We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

                                                  Updated Review

                                                  Review Author Icon

                                                  Current Resident 593197

                                                  Verified Resident 2016 - 2022

                                                  4.5

                                                  8/22/2022

                                                  Palm court apartment good to live and stay happily where all the necessary resources are near by this community. All the staff and maintenance team are supportive and timely completes the requests. Thank you.

                                                    Property Manager Response

                                                    8/28/2022

                                                    We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bedroom

                                                    6 Available Units

                                                    1 Bed, 1 Bath | 717 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Bedroom/1 Bath

                                                    3 Available Units

                                                    2 Beds, 1 Bath | 838 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedroom/2 Bath

                                                    3 Available Units

                                                    2 Beds, 2 Baths | 952 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 11 reviews)

                                                    Noise

                                                    4.6

                                                    Grounds

                                                    4.5

                                                    Safety

                                                    4.8

                                                    Office Staff

                                                    4.9

                                                    Maintenance

                                                    4.4

                                                    Neighborhood

                                                    4.4

                                                    Survey Scores N/A

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    11

                                                    Manager’s Review Engagement

                                                    A-

                                                    Percentage of reviews responded to

                                                    81.82%

                                                    Manager’s Review Reply Time

                                                    A-

                                                    Average time to respond to reviews

                                                    3.73 days

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    Parking
                                                    • Covered Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • Air Conditioning
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Fitness Center
                                                    • Hot Tub
                                                    • Large Dog Friendly
                                                    • On-site Personnel
                                                    • Pool
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                                                    Leasing

                                                    Ready. Set. Live. Palm Court Apartment Homes us ready to fulfill your wishes to be more than another apartment. We are ready to offer you the lifestyle you deserve. You'll have no trouble creating the perfect living situation in our carefully planned selection of expansive one and two bedroom floor plan. From generous closets to full featured kitchens. Palm Court brings your wishes to life every step of the way. Plan your gatherings in our spacious resident clubhouse. Relax away at our resort inspired pool and spa. Dazzle at our lush, mature landscaping. Our location offers unprecedented convenience to major freeways, shopping and dining. Get ready to experience redefined satisfaction the way only palm court can offer it.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: 12:00 PM - 04:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3816

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Palm Court Apartments Rated?
                                                    Based on 360 number of votes by renters, Palm Court Apartments is currently rated 3.6 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.5 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Palm Court Apartments is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.6 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Palm Court Apartments is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at Palm Court Apartments?
                                                    Palm Court Apartments is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 81.82% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 3.73 days to their community reviews in the past year.
                                                    Who manages Palm Court Apartments?
                                                    Greystar
                                                    What is the pet policy at Palm Court Apartments?
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    April 2026

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                                                    Under New Management

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                                                    Palm Court Apartments is a 717 - 952 sq. ft. apartment in Phoenix in zip code 85027. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Phoenix,, Paradise Valley, Glendale, Scottsdale, Laveen, Tempe, Peoria, Tolleson, Guadalupe, Youngtown, Avondale, Sun City, and El Mirage.