Palm Court Apartments
A-
A-
Award Winner
20401 N. 19th Ave., Phoenix, AZ 85027

3.6

(360 Reviews)

Reviews

3.6 rating

360 total reviews

(

256 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Current Resident 44661

Verified Resident 2012 - 2013

4.0

12/18/2013

It's a quiet community. Parking can be an issue. The carpet is a very cheap quality. I can hear my neighbor snoring. The location is great. Easy access to 101, shopping, grocery stores and restaurants.

    Property Manager Response

    2/4/2019

    Thank you for your review!
    Review Author Icon

    Current Resident 42690

    Verified Resident 2013

    2.0

    11/30/2013

    So far ok... Not to cheap but not expensive too... We like a kitchen but everything not new even we just move in something need fix some too old... But we still happy because the people in office they nice ... Thanks

      Property Manager Response

      2/4/2019

      Thank you for your review!
      Review Author Icon

      Current Resident 42255

      Verified Resident 2013

      4.2

      11/23/2013

      Good Apartments. Low Noise level, Neighborhood are good. Staff support is excellent. Never had problem. Good Quality of Service. Support staff are friendly and respond to requests and issues. I would like to thank them for their prompt support. Just Play area is not sufficient.

        Property Manager Response

        2/4/2019

        Thank you for your review!
        Review Author Icon

        Current Resident 40411

        Verified Resident 2011 - 2013

        3.7

        11/8/2013

        We really miss the fitness center and feel cheated out of some of our rent money due to its absence. We were told it would be remodeled and be done in mid October. It's not being remodeled, just reduced in size. We feel pretty mislead and cheated.

          Property Manager Response

          2/4/2019

          Thank you for your review!
          Review Author Icon

          Current Resident 10746

          Resident 2012 - 2013

          3.7

          10/15/2013

          This is a nice place to live. It is well kept, office staff is pleasant. Maintenance is always friendly. Even my neighbors were nice. I would recommend these apartments.

            Property Manager Response

            2/4/2019

            Thank you for your review!
            Review Author Icon

            Current Resident 35894

            Verified Resident 2013

            5.0

            10/9/2013

            The apartment complex is very nice. The staff is friendly. The complex has cool spots where it makes you think that it is your own personal space. It is a very safe community and the pool and fitness centered is conveniently located in the front.

              Property Manager Response

              2/4/2019

              Thank you for your review!
              Review Author Icon

              Current Resident 405004

              Resident 2012 - 2013

              4.2

              9/24/2013

              Palm Court is good! I lived here for 9 months and loved it. The office staff is nice and helpful with any issues. They have definitely made me change my outlook on apartment living.

                Property Manager Response

                2/4/2019

                Thank you for your review!
                Review Author Icon

                Tholmes13

                Resident 2009 - 2013

                4.5

                9/22/2013

                I have to say I love this property! I was in a bad spot with financial and personal issues. The manager and Assistant manager went out of there way to help me out so much. All of the staff were so sweet and understanding they really made me and my kids feel at home. My mother who is disabled also lives here and they treat her so good and always make sure her needs are taken care of. The maintenance team is so professional and quick to take care of all issues I have. Palm court always does special things for the residents and awesome events for kids. Choosing this property was the best decision I could have made for me and my family. ;)

                  Property Manager Response

                  2/4/2019

                  Thank you for your review!
                  Review Author Icon

                  Current Resident 33626

                  Verified Resident 2013

                  4.8

                  9/20/2013

                  Just moved in a week ago and very happy I made the decision to live at Palm Court! The community is quiet, clean, and the staff are both personable and professional! The fitness center is currently being remodeled and I can hardly wait to start my days there! Loving my new apartment so far!

                    Property Manager Response

                    2/4/2019

                    Thank you for your review!
                    Review Author Icon

                    kaiserrj

                    Resident 2013

                    4.7

                    9/5/2013

                    I am really impressed by this apartment community. It's a gated secure community in a quiet area. The apartments themselves are above average, clean, and come with many of the things that were on my "wish" list like a washer and dryer already in the unit and a dishwasher. The kitchen appliances are simple and NOT high end, but they are modest and look just fine. Same with the cabinets - I do miss the artisan cabinetry of the place I moved out of, but these are simple and do the job just fine. Carpet was cleaned, rooms were spotless, and move in was painless. The apartments are next to the freeway so you do get some traffic noise outside on your balcony, but that's kind of what I signed up for by choosing to live in one of the top ten biggest metro areas of the US. People are clean, quiet, and respectful. LOTS of pets - this is a PET OWNER CENTRAL. Every time I pay rent, people come in the office with their dogs on leashes, etc. Would not rent here if I had crippling animal allergies. The office is very modern and nice, and the staff is pleasant and efficient. The fitness room is pretty outdated and barren, but they're remodeling it currently and they say it will be open next year. The pool is pretty small, but it's quiet and people know how to behave themselves. Not too many screaming kids etc. The trash can be overflowing sometimes but there are little "houses" that sit around the dumpsters that hide it. The place "looks" very nice and has great landscaping. They go through a lot of trouble to keep it looking clean. Really nice place to move into, and their move in specials were pretty great as well. Would recommend.

                      Property Manager Response

                      2/4/2019

                      Thank you for your review!
                      Review Author Icon

                      Current Resident 30021

                      Verified Resident 2012 - 2013

                      4.8

                      8/22/2013

                      When I first moved here I didn't expect much. The staff has definitely outdone my expectations. The grounds are kept nice, and maintenance does a great job! The neighborhood is nice and quiet, and also has easy access to shopping and restaurants

                        Property Manager Response

                        2/4/2019

                        Thank you for your review!
                        Review Author Icon

                        ssnider23

                        Resident 2013

                        4.0

                        8/20/2013

                        I am very happy with Palm Court. All the amenities and the staff are wonderful! It meets all my needs and when even if I have any questions or issues with my unit Palm Courts staff is very helpful and prompt!

                          Property Manager Response

                          2/4/2019

                          Thank you for your review!
                          Review Author Icon

                          Current Resident 29328

                          Verified Resident 2012 - 2013

                          3.8

                          8/16/2013

                          I am enjoying here. have...

                          I am enjoying here. have stayed in other communities in this area; but I have found this one better than the others. Apartments are nice and spacious. Neighbours are friendly and well behaved. On top of that, management staff is courteous and responsive (other communities lack this quality). I am already advocating this community to my friends and many of my friends/acquaintances have moved in here.

                            Property Manager Response

                            2/4/2019

                            Thank you for your review!
                            Review Author Icon

                            Leimbach20

                            Resident 2013

                            3.7

                            8/10/2013

                            Although my husband and I have only been here a couple on this, we love it! The ladies in the office are always sweet and welcoming. The maintenance team are always friendly and professional. JoAnn and Craig Leimbach

                              Property Manager Response

                              2/4/2019

                              Thank you for your review!
                              Review Author Icon

                              bnr86

                              Resident 2010 - 2013

                              4.2

                              8/9/2013

                              i have been here over 3 years and im very happy, a grat place to live

                                Property Manager Response

                                2/4/2019

                                Thank you for your review!
                                Review Author Icon

                                sam.zedrock

                                Resident 2013

                                4.8

                                7/25/2013

                                BEST AMONG BEST! Truly, from my personal experience! I have been to a lot of Apartments and enquired about their Unit sq.ft, monthly rent and other service. Every Apartment management in this location says 800-900 sq.ft and luxury Apartments(1B/1B), which is not true at all, it is so small even you can see the distance where TV outlet to the place where you can put your cough or sofa. But Palm court is the most spacious apartment I have ever seen for this average rent, even the celling is so high, which gives more comfortable look than other apartments matchbox look. About Service and Staff, best customer service and friendy maintenance will be on time. What ever you ask they try to fix it or give you advice on it. I had nightmare about moving out, but they helped me with all type of help I needed.

                                  Property Manager Response

                                  2/4/2019

                                  Thank you for your review!
                                  Review Author Icon

                                  Current Resident 904939

                                  Resident 2010 - 2013

                                  3.8

                                  7/11/2013

                                  This is an excellent community and a very friend people around , the only concern and the big concern is the TURN AROUND TIME for any service request , it is taking very very long time to respond , compared with the other old management -where they have a SLA to fix any compliant , apartment from this , it so nice to be here and feel like own home as always , would recommend and just beware of the challenge I specified above . It is a very very very nice place to live .

                                    Property Manager Response

                                    2/4/2019

                                    Thank you for your review!
                                    Review Author Icon

                                    ravenkat75

                                    Resident 2010 - 2013

                                    3.0

                                    4/5/2013

                                    Have continuously been disappointed in my apartment here. The staff turnover is unreal and the current newbies have the personality of celery and don't appear to know what they're doing. Certain staff are extremely helpful but will probably be gone soon which is unfortunate. Mail slot recently closed so a big inconvenience for those of us who work odd hours, along with constantly broken gates. Rent goes up and service goes down. Repairs not made in a timely manner, if at all. Been waiting for a security light since January and excuses everytime I complain. Fourth work order put in today for it. Grounds arent properly kept as trash is constant and the many dead trees and bushes are not cleared out. Very disappointed in this place I've called home for almost 3 years. Time to move on.

                                      Property Manager Response

                                      2/4/2019

                                      Thank you for your review!
                                      Review Author Icon

                                      Current Resident 303502

                                      Resident 2012 - 2013

                                      2.2

                                      3/15/2013

                                      Currently dealing with a HUGE health issue. My ceiling leaked due to heavy rain recently, I called cause mold starting appearing. It has been SIX WEEKS and they are just now finishing fixing my issue. I never got a copy of my lease. All of the supplied appliances keep breaking on us. Poorly insulated. I could go on for hours...

                                        Property Manager Response

                                        2/4/2019

                                        Thank you for your review!
                                        Review Author Icon

                                        alexanderselig

                                        Resident 2012 - 2013

                                        4.8

                                        2/14/2013

                                        I used to live at palm court, while I was there I lived in a renovated 1 bedroom, the apartment was really nice, espically for the size and price. If I had any mantinence request they were only ever for light bulbs and air filter replacement. They were speedy and efficent, so I really have no complaints. Office staff was fine, not rude in any way, I felt like I was in good hands!

                                          Property Manager Response

                                          2/4/2019

                                          Thank you for your review!
                                          Review Author Icon

                                          koshergal2001

                                          Resident 2009 - 2012

                                          4.3

                                          11/7/2012

                                          I do not really know what all the these other reviewers are fussing about. Honestly, apartment living is what it is. You live in close quarters with others; the slobby, the misbehaved, and sometimes really awesome residents. In my opinion, these are the standards in all apartment complexes. I have lived in a couple complexes in the area and have stayed with Palm Court. My apartment faces away from the sun, my area is nice and quiet, and I do not bother anyone and therefore no one bothers me. I have only put in a few new maintenance requests and they have been completed to my liking. I do not really use the pool or gym but when I walk by the pool it looks clear and blue. No complaints there. The apartment insides are decent for their price. Nothing special but you do get all appliances including washer and dryer, which is a delicacy for me. The new management I have not had enough interactions to like or dislike them. They seem to know what they are doing so that is what matters to me. So, in a nutshell, I have nothing bad to say. Oh, and I do love the new enterance! Maybe now when my family comes to visit, they will no longer drive by and miss the complex.

                                            Property Manager Response

                                            2/4/2019

                                            Thank you for your review!
                                            Review Author Icon

                                            Current Resident 659471

                                            Resident 2012

                                            5.0

                                            11/5/2012

                                            I just moved to Phoenix from Utah in June. My friend that lives here referred me and I absolutely love it. It is a small, quiet community and close to everything. I work at Discover so its an easy commute to work. Since ive lived here I have not had any complaints on noise, partys, parking, etc.. and the landscape is beautiful. The management just renovated the entryway and it looks more modern now. I would refer this place to my friends and family.

                                              Property Manager Response

                                              2/4/2019

                                              Thank you for your review!
                                              Review Author Icon

                                              Current Resident 1990

                                              Resident 2012

                                              1.7

                                              10/18/2012

                                              I moved in here earlier this year and ever since the new managers took over, it's rapidly gone down hill. There is always trash on the ground around the dumpsters and elsewhere. The old managers kept this place spotless. Also, the new managers do not respond to complaints. The old managers did background checks but now it looks like they are letting skid row bums move in. Pretty much every weekend, there is a group of drunks hanging out in the parking lot outside of my apartment being loud and obnoxious. Kids are allowed to just run free through the place (where are their parents??) and they are destructive. I will not be staying beyond my lease. I loved it here the first few months. I moved in here because it was small and quiet. If I wanted all the noise and BS that's going on now, I would have gone to a bigger complex.

                                                Property Manager Response

                                                2/4/2019

                                                Thank you for your review!
                                                Review Author Icon

                                                Current Resident 513490

                                                Resident 2012

                                                4.8

                                                9/24/2012

                                                I have lived here for awhile now and love it! The whole entrway is totally different and looks more modern then when I first moved in. There has been a little change in maintenance, but the new staff gets my work orders done in a timely manner and the grounds are looking at its best. I have referred 2 of my family and friends to live here and received $400.00 off my rent for both of them which is pretty cool because I would have referred them anyway!

                                                Property Manager Response

                                                2/4/2019

                                                Thank you for your review!
                                                Review Author Icon

                                                Current Resident 395190

                                                Resident 2012

                                                4.3

                                                6/25/2012

                                                Just Moved In

                                                I just moved into a 2 bedroom in May. They were offering upgraded apartments for a low price and low move in cost. My parking is really close to my apartment, Which is conveinient because I have kids. The fitness center is also 24 hours which works out well because I get home pretty late. So far I have had a good experience with my neighbors and the ofice staff.

                                                  Property Manager Response

                                                  2/4/2019

                                                  Thank you for your review!

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  1 Bedroom

                                                  6 Available Units

                                                  1 Bed, 1 Bath | 717 sq. ft.

                                                  Contact property for pricing

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  2 Bedroom/1 Bath

                                                  3 Available Units

                                                  2 Beds, 1 Bath | 838 sq. ft.

                                                  Contact property for pricing

                                                  See Floor Plan Details

                                                  2 Bedroom/2 Bath

                                                  3 Available Units

                                                  2 Beds, 2 Baths | 952 sq. ft.

                                                  Contact property for pricing

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A-
                                                  A-

                                                  Renter Ratings

                                                  A

                                                  Review Ratings (from 11 reviews)

                                                  Noise

                                                  4.6

                                                  Grounds

                                                  4.5

                                                  Safety

                                                  4.8

                                                  Office Staff

                                                  4.9

                                                  Maintenance

                                                  4.4

                                                  Neighborhood

                                                  4.4

                                                  Survey Scores N/A

                                                  Review Count

                                                  B+

                                                  Number of reviews in the past 365 days

                                                  11

                                                  Manager’s Review Engagement

                                                  A-

                                                  Percentage of reviews responded to

                                                  81.82%

                                                  Manager’s Review Reply Time

                                                  A-

                                                  Average time to respond to reviews

                                                  3.73 days

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer/Dryer
                                                  • Laundry On-Site
                                                  Parking
                                                  • Covered Parking
                                                  • Uncovered Parking
                                                  Pets
                                                  • Dogs Allowed
                                                  • Cats Allowed
                                                  Other
                                                  • Air Conditioning
                                                  • Balcony/Deck
                                                  • Cat Friendly
                                                  • Community Center
                                                  • Controlled Access
                                                  • Dishwasher
                                                  • Fitness Center
                                                  • Hot Tub
                                                  • Large Dog Friendly
                                                  • On-site Personnel
                                                  • Pool
                                                  Show Less
                                                  Show More

                                                  Leasing

                                                  Ready. Set. Live. Palm Court Apartment Homes us ready to fulfill your wishes to be more than another apartment. We are ready to offer you the lifestyle you deserve. You'll have no trouble creating the perfect living situation in our carefully planned selection of expansive one and two bedroom floor plan. From generous closets to full featured kitchens. Palm Court brings your wishes to life every step of the way. Plan your gatherings in our spacious resident clubhouse. Relax away at our resort inspired pool and spa. Dazzle at our lush, mature landscaping. Our location offers unprecedented convenience to major freeways, shopping and dining. Get ready to experience redefined satisfaction the way only palm court can offer it.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: 12:00 PM - 04:00 PM
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Greystar

                                                  A-
                                                  A-
                                                  Communities
                                                  3816

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Palm Court Apartments Rated?
                                                  Based on 360 number of votes by renters, Palm Court Apartments is currently rated 3.6 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Palm Court Apartments?
                                                  Palm Court Apartments is rated 4.5 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Palm Court Apartments is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  What are noise levels like at Palm Court Apartments?
                                                  Palm Court Apartments is rated 4.6 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                  How safe is Palm Court Apartments?
                                                  Palm Court Apartments is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  Palm Court Apartments is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  How satisfied are residents with the staff at Palm Court Apartments?
                                                  Palm Court Apartments is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 81.82% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 3.73 days to their community reviews in the past year.
                                                  Who manages Palm Court Apartments?
                                                  Greystar
                                                  What is the pet policy at Palm Court Apartments?
                                                  Dogs Allowed
                                                  Cats Allowed
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths

                                                  Contact Property

                                                  April 2026

                                                  Sun
                                                  Mon
                                                  Tue
                                                  Wed
                                                  Thu
                                                  Fri
                                                  Sat
                                                  1
                                                  2
                                                  3
                                                  4
                                                  5
                                                  6
                                                  7
                                                  8
                                                  9
                                                  10
                                                  11
                                                  12
                                                  13
                                                  14
                                                  15
                                                  16
                                                  17
                                                  18
                                                  19
                                                  20
                                                  21
                                                  22
                                                  23
                                                  24
                                                  25
                                                  26
                                                  27
                                                  28
                                                  29
                                                  30
                                                  Beds

                                                  0

                                                  Baths

                                                  0

                                                  Under New Management

                                                  Claim your community to update listing information, capture leads, and respond to reviews!

                                                  Palm Court Apartments is a 717 - 952 sq. ft. apartment in Phoenix in zip code 85027. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Phoenix,, Paradise Valley, Glendale, Scottsdale, Laveen, Tempe, Peoria, Tolleson, Guadalupe, Youngtown, Avondale, Sun City, and El Mirage.