Village Creek Apartments
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A
Award Winner
9052 Vance St, Westminster, CO 80021

3.7

(347 Reviews)

Reviews

3.7 rating

347 total reviews

(

236 Verified

)

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Summarized by generative AI from text of customer reviews

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Review Author Icon

Current Resident 775954

Verified Resident 2020

4.3

6/5/2020

Staff and maintenance are great! Love my personal apartment space. There is a lot of dog poop throughout the grounds, and many young loud neighbors. Although maintenance is good with individual requests, the grounds are a little unkept.

    Review Author Icon

    Current Resident 766720

    Verified Resident 2020

    4.5

    5/7/2020

    An excellent experience so far. Maintenance has been excellent although rarely needed. Laundry mat is a little dated and the machines are not great. Mail and package area is well maintained and works well.

      Property Manager Response

      5/8/2020

      Thank you for the positive feedback! We appreciate you letting us know how we did. Thanks again!
      Review Author Icon

      Current Resident 738413

      Verified Resident 2019 - 2020

      4.5

      1/23/2020

      Good complex and would recommend to a friend or family. Management and maintenance are easy to work with and knowledgeable. Issues are resolved in a timely manner. The community is well maintained and comfortable

        Property Manager Response

        1/23/2020

        Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again!
        Review Author Icon

        Current Resident 737265

        Verified Resident 2020

        2.0

        1/19/2020

        Just wish it could be cleaner and things worked. Parking sucks, dog crap everywhere, snow removal sucked. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

          Property Manager Response

          1/22/2020

          Hello, we work extremely hard to ensure that our community is clean. Each morning, the maintenance team spends an hour picking up pet waste and trash left behind from residents. We do have a full time groundskeeper, so if you ever notice an area that may have been missed, please don't hesitate to reach out to the office. We also offer reserved parking to always guarantee a spot near your building. We would love the opportunity to address any concerns in person to hopefully turn your experience around. Please contact the office at your earliest convenience. Thank you.
          Review Author Icon

          Former Resident 7030

          Resident 2019 - 2020

          1.3

          1/3/2020

          This place is awful. There's no parking or limit on vehicles, the street lights don't work, they charged me to replace the carpet that maintenance ruined and the staff is rude and unhelpful. DO NOT MOVE HERE.

            Property Manager Response

            1/13/2020

            Hi Sarah McClellan, we are sorry to hear about your experience. You are not being charged for carpet, so I'm not sure what you are referring to? Please reach to the office to clear up any confusion you may have. Thank you.
            Review Author Icon

            Former Resident 972434

            Resident 2019

            2.5

            12/28/2019

            Unless you are on a budget run. These people are incompetent and the "lower" rent for the area showcases why. If you are ok with half asses fixed items, dog crap everywhere, windows that leak a ton of air, lack of parking, outrageously split water sewer trash fees then this is the place for you.

              Property Manager Response

              1/2/2020

              We are sorry to hear about your experience. Please reach out if you would like to address any concerns with the office manager. Thank you.
              Review Author Icon

              Current Resident 729304

              Verified Resident 2019

              1.5

              12/19/2019

              Women downstairs leaves her porch like a trash dump Smells complained about it several times Yep they do nothing about it there is over 20 bags of trash and open trash on her bottom porch its disgusting it smells. When it snowed walkways were never shoveled for two weeks ice and snow and walkways they just threw salt on it is laziness amount of money we pay for this apartment and the service and what were getting is equivalent to a ------ apartment

                Property Manager Response

                1/14/2020

                Hi Jeffrey Theilbar, I know that you are upset because you thought you could terminate your lease at anytime without penalty because you were building a house, however to make false claims like this is completely disappointing and unacceptable. We have been extremely kind, helpful, and patient with you. We hope you have a better day.
                Review Author Icon

                Current Resident 711679

                Verified Resident 2014 - 2019

                3.8

                10/30/2019

                The staff was friendly. The maintenance team was super nice,though they always seemed over worked and understaffed. Overall,I did not feel like I got my money's worth. I basically payed a fortune for a one bedroom apartment with no closets,appliances always breaking,terrible architecture that doesn't let any sunlight in and terrible ventilation. Denver is expensive,I know,but I still feel that I payed a lot and got very little for my money. Would not recommend living here.

                  Property Manager Response

                  11/4/2019

                  Hello, thank you for your feedback. We are sorry that you were dissatisfied with your apartment. We wish you all the best!
                  Review Author Icon

                  Current Resident 707648

                  Verified Resident 2017 - 2019

                  3.7

                  10/17/2019

                  Poor communication on management and staff. When heater has been out for a week. Calls and no one knows anything that is going on. Was told they would give us more space heaters and they havent. When I told them the 2 out of the 3 were not working.

                    Property Manager Response

                    1/14/2020

                    Thank you for sharing your concern. Our residents come first to us, so we would like to resolve this situation to the best of our abilities. In order to address your specific needs, please contact us at 303.431.5206. We look forward to speaking to you soon.
                    Review Author Icon

                    Current Resident 372150

                    Resident 2019

                    5.0

                    10/1/2019

                    The apartments here are newly update and rent is priced quite well. It's almost always quiet and although it is pet friendly, it's rare to hear a dog barking. The parking didn't seem ideal when I first saw the apartment but after living here for over a month I have yet to have an issue finding a parking spot. These apartments are in an excellent area, close to almost everything you could possibly need. Not only are the apartments nice but the staff here are excellent. Emalie, the manager, has assisted me with every issue/question that I've had (which has been a lot). The maintenance workers are quick to fix issues and do an excellent job. I would definitely recommend these apartments to anyone looking to live in this area.

                      Property Manager Response

                      10/3/2019

                      Thank you for the recommendation! We are happy to hear that you are enjoying your new home and neighborhood! As always, please reach out if you need anything!
                      Review Author Icon

                      galwayyank1

                      Resident 2019

                      1.0

                      9/18/2019

                      this is a disgusting dilapidated apartment, bugs, miniature toilets that leak water, out dated kitchen falling apart. Manger rude and doesn't want to know, they are very struck on money and paperwork but do not use the deposits they keep to maintain the apartments, avoid these apartments.

                        Property Manager Response

                        9/19/2019

                        Hi Carl Loving, it's disappointing to see this review given that you came into the office and immediately verbally harassed the staff. You did not even give us the chance to listen to any issues you may have before conducting yourself in a hostile manner to the point where police had to be called. This behavior is completely unacceptable and will not be tolerated.
                        Review Author Icon

                        Current Resident 687854

                        Verified Resident 2019

                        4.8

                        8/31/2019

                        It has been much better than my last apartment. I have no major complaints so far. The only recommendations I would have (and these are minor) would be be better upkeep of the dog park and possibly adding a bike rack.

                          Property Manager Response

                          9/10/2019

                          Thank you for taking the time to leave a review. We appreciate all feedback. Please reach out if there is anything we can do for you!
                          Review Author Icon

                          Current Resident 687577

                          Verified Resident 2019

                          4.2

                          8/30/2019

                          I gave 2 stars for noise bc I have an unusually loud neighbor and my apartment faces the pool where all the families and children often congregate. I gave a 3 for grounds bc there seems to be some dog poop that the owner's don't pick up and the dumpsters are often overflowing with garbage.

                            Property Manager Response

                            9/10/2019

                            Thank you for your feedback. Please contact the office and we would be more than happy to resolve any concerns you may have! Thanks again.
                            Review Author Icon

                            Current Resident 928261

                            Resident 2017 - 2019

                            1.0

                            8/7/2019

                            I WANT TO THANK THE NEW MANAGER FOR HELPING ME.... I EXPLAINED THE SITUATION, AND SHE MADE IT RIGHT THANK YOU...……………………………………………………………………………………………………………………………………………

                              Property Manager Response

                              8/7/2019

                              Hi Beau, You did pay your rent on time, however your check was returned. Per your signed lease contract, if a check is returned you will be charged an NSF fee. All of our buildings have sufficient lighting and we have a courtesy officer who patrols the community 2 times every night of the week. It's disappointing that you felt the need to threaten us with posting all over social media if we did not waive your NSF fee. Hope you have a better day.
                              Review Author Icon

                              Current Resident 672953

                              Verified Resident 2019

                              2.7

                              8/3/2019

                              The apartment was not presented in the best condition and it did not match the show room as they told us. It was carpeted, it didn't seem fresh painted, it was dirty. It did not seem like it was professionally cleaned and we found cigarettes in the cabinets. The apartment is great for the price, but administration is falling off. Maintenance however is great and very courteous but they sometime forget items in the request. We believe goes back to the administration problem. Overall it has great potential to be a great place to live but it need some work. Location is really awesome, but since is funny geographically speaking getting the mail can be challenging.

                                Property Manager Response

                                8/12/2019

                                Hello, thank you for the feedback and letting us know how we can improve. I believe all of your requests were addressed the very next day, but if there is anything else we can do for you please don't hesitate to reach out. Thank you.
                                Review Author Icon

                                Current Resident 669689

                                Verified Resident 2019 - 2020

                                4.5

                                3/17/2020

                                There have been some new move ins that have been loud at night but other than that the apartment has been great! The laundry room could also use a revamp because the dryers are always dirty and most of the time dont dry your clothes all the way.

                                  Property Manager Response

                                  7/30/2019

                                  Thank you for your great review, it means so much to us! It's amazing to hear that you are happy with the team here at Village Creek and that we were able to to make your move in process go as smooth as possible. Thanks again!
                                  Review Author Icon

                                  Current Resident 653035

                                  Verified Resident 2017 - 2019

                                  4.7

                                  6/16/2019

                                  Village Creek is a great place to live! Maintenance is great, very nice and also respond very quickly. There is a lot of shopping and entertainment very close by, which is also very nice. The community brunches, bbq's, pool parties and lots of other nice events for the residents to connect!

                                    Review Author Icon

                                    Current Resident 645482

                                    Verified Resident 2017 - 2019

                                    4.0

                                    5/28/2019

                                    Great location! Apartments are also very nice! Pet friendly community and like the email alerts. I like to getting the updates on what is happening in our complex. There is always some activities occurring. This apartment complex is great, the only thing i wish it had is Washers and dryers in the apartments. They have washer and dryers available at the club house.

                                      Property Manager Response

                                      6/10/2019

                                      Thank you for your great review! We are happy that you are enjoying the community and resident events we have to offer!
                                      Review Author Icon

                                      Current Resident 645428

                                      Verified Resident 2019

                                      1.3

                                      5/28/2019

                                      Ben ( maintenance supervisor) and Tom were super! Very helpful and made us feel welcome and valued. Also, Kathy in the office was very helpful and professional as was Michael. All in all, I am very pleased with Village Creek.

                                        Property Manager Response

                                        6/10/2019

                                        Thank you for your feedback. It looks like you may have meant to give a 5 star and not 1 based on your great experience with our team?! We are happy to hear that you are enjoying your new home!
                                        Review Author Icon

                                        Current Resident 642890

                                        Verified Resident 2019

                                        4.0

                                        5/21/2019

                                        The cost is too high for the size of apartment, but the location is excellent and the amenities are amazing. The one bedroom apartment I am in could desperately use at least one more closet, there is nowhere to put a vacuum cleaner! Wish I could give a better rating on Maintenance, but I have yet to have need of them.

                                          Property Manager Response

                                          5/23/2019

                                          Hello, thank you for your review. It's great to hear that you are enjoying our location and amenities! I would say that it's a great thing that you haven't had the need for maintenance yet, right?! However, if you ever need anything, please don't hesitate to reach out and we are more than happy to help!
                                          Review Author Icon

                                          Current Resident 629173

                                          Verified Resident 2019

                                          4.3

                                          12/18/2019

                                          I have lived here several months. I use to be property maintenance, it's gruling work. I give them approval but, could use some work. Management is awesome with communication and understanding. Not only with me but, also with my cousin that use to live here.

                                            Property Manager Response

                                            4/19/2019

                                            Thank you so much for your feedback as it helps us improve. Please contact the office so we can address any issues you may have. Have a nice day!
                                            Review Author Icon

                                            Nathan_E899

                                            Resident 2019

                                            1.0

                                            4/12/2019

                                            RENTERS BEWARE. This place is a DEFINITE PASS! This place is run down and NOT well kept. Management are cheapskates and don't properly fix anything. It was unfortunate I was transferred and had to rent this place site unseen. The dirty pics speak for themselves. When I asked to replace the door which looked beat in with a hammer. They responded, "if it shuts, its fine." They have 15 washers for 300+ units, so unless you plan on doing laundry at 3am on a Tuesday, forget about it. Also, if it snows, you WILL be walking around in a snowy dirty mess b/c they rarely get around to shoveling. The windows are from the 1970s and leak air bad in the winter(they won't replace.) The fireplace rattles all night long when it's windy. Just by posting this honest review they sent me an eviction notice and tried to fine me 2.3k. LOL

                                            Property Manager Response

                                            4/21/2019

                                            Hi Nathan Elder, thank you for your "honest review." However, I would love to address a few of your concerns. We do in fact have more than 15 washers in our laundry facility. We have a total of 36 washers/dryers. It's extremely disappointing that you do not appreciate the hard work our maintenance crew endures when it snows. If it snows overnight, they all wake up 3 hours early to shovel and de-ice the 12 buildings on site to ensure they are clear for when residents go to work in the morning. Now, as I've previously mentioned, we do not shovel until the snow has slowed down or completely stopped otherwise it would be counterproductive. The windows are not from 1970, as the building was not even constructed until 1985 and have been replaced since then. I do apologize that mother nature creates wind and when wind blow it creates a noise. You were never sent an eviction notice because you posted this review. People who do not pay their rent receive eviction notices. What you received was a demand for compliance because you threatened the company so that you could break your lease penalty fee. I'm sorry you did not get your way as you agreed to specific lease terms, and therefore felt the need to write such falsehoods about Village Creek. We hope that you are happy in your next home. Best wishes.
                                            Review Author Icon

                                            Current Resident 623722

                                            Verified Resident 2018 - 2019

                                            5.0

                                            4/5/2019

                                            I have highly enjoyed living at Village Creek Apartments and have referred others to the complex who are looking for a place in the area! The staff is great at communicating, respectful and caring towards its residents, and timely with work orders. I appreciate them always being there to assist with questions and concerns that I have. It is always very sweet that they throw monthly events for us and have stations set up for the holidays!

                                              Property Manager Response

                                              4/12/2019

                                              Thank you so much for the positive review! We strive for the best possible customer service and it's great to hear that we have gone above and beyond your expectations and have created a friendly community that you can call home. Thanks again!
                                              Review Author Icon

                                              Current Resident 620723

                                              Verified Resident 2018 - 2019

                                              4.0

                                              3/28/2019

                                              The surrounding community is nice. Being on the bottom floor I can hear everything, including conversations, coming from the upstairs floors. The staff is all very friendly and usually handles issues in a timely manner.

                                                Property Manager Response

                                                4/12/2019

                                                Hello, we appreciate you taking the time to leave your feedback. Our team works hard to provide the very best for our residents and we are glad you recognize our efforts. If there are any specific concerns we can address for you, please don't hesitate to reach out to the office. Thank you!
                                                Review Author Icon

                                                Current Resident 618852

                                                Verified Resident 2018 - 2019

                                                4.0

                                                3/23/2019

                                                It is a great apartment in a good location. I have only been here a few months so far, but am pleased overall. The only things I wish were improved is how noisy it can be at night, people shouting, slamming doors, blasting music, ect, people smoking, and people not being responsible dog owners.

                                                  Property Manager Response

                                                  4/12/2019

                                                  Hello, thank you for your feedback. We are happy to hear that you are pleased with your new home. We would like the opportunity to address any noise concerns coming from your neighbors. Please reach out to the office at 303.431.5206. Thanks again!

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  Stratford

                                                  5 Available Units

                                                  1 Bed, 1 Bath | 632 sq. ft.

                                                  Contact property for pricing

                                                  See Floor Plan Details

                                                  Britany

                                                  4 Available Units

                                                  1 Bed, 1 Bath | 532 sq. ft.

                                                  Contact property for pricing

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  Yorkshire

                                                  5 Available Units

                                                  2 Beds, 1 Bath | 715 sq. ft.

                                                  Contact property for pricing

                                                  See Floor Plan Details

                                                  Brookhill

                                                  4 Available Units

                                                  2 Beds, 2 Baths | 931 sq. ft.

                                                  Contact property for pricing

                                                  See Floor Plan Details

                                                  Devonshire

                                                  2 Available Units

                                                  2 Beds, 1 Bath | 758 sq. ft.

                                                  Contact property for pricing

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A
                                                  A

                                                  Renter Ratings

                                                  A

                                                  Review Ratings (from 27 reviews)

                                                  Noise

                                                  4.2

                                                  Grounds

                                                  4.2

                                                  Safety

                                                  4.3

                                                  Office Staff

                                                  4.7

                                                  Maintenance

                                                  4.7

                                                  Neighborhood

                                                  4.5

                                                  Survey Scores N/A

                                                  Review Count

                                                  A

                                                  Number of reviews in the past 365 days

                                                  27

                                                  Manager’s Review Engagement

                                                  A

                                                  Percentage of reviews responded to

                                                  88.89%

                                                  Manager’s Review Reply Time

                                                  A-

                                                  Average time to respond to reviews

                                                  3.44 days

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry Facilities
                                                  • Laundry On-Site
                                                  Parking
                                                  • Car Charging Stations
                                                  • Covered Parking
                                                  • Garage
                                                  Pets
                                                  • Cats Allowed
                                                    Rent: $35. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Rent: $35. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Air Conditioner and Heat
                                                  • Balcony
                                                  • Bark Park
                                                  • Business Center
                                                  • Cable and Satellite
                                                  • Cat Friendly
                                                  • Clubhouse
                                                  • Convenient to Walking and Jogging Trails
                                                  • Dishwasher
                                                  • Fireplace
                                                  • Fitness Center
                                                  • High End Appliances
                                                  • High-Speed Internet
                                                  • Large Closets
                                                  • Large Dog Friendly
                                                  • Near Clubhouse
                                                  • Night Patrol
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • Package Receiving Service
                                                  • Pets Allowed
                                                  • Pool
                                                  • Public Transportation
                                                  • Short Term Lease Available
                                                  • Spa
                                                  • Sundeck
                                                  • Vaulted Ceilings
                                                  • View
                                                  • Wood Floors
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                                                  Leasing

                                                  Here at Village Creek at Brookhill, we offer comfortable homes in a garden apartment community, managed by a committed staff. Our community offers an array of amenities, each home has good lighting and ample storage. Select homes offer custom features and upgrades are available at lease inception and renewal.While Village Creek at Brookhill offers convenient access to services, recreation, transportation, and employment, our community also provides a landscaped refuge from much of the hustle and bustle of city life. You can enjoy the grounds, the facilities, the activities, and the peace and quiet of your new home. Our staff does everything that it can to make your home feel like home. And our friendly, competent people are here to help.
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                                                  Leasing Options

                                                    • None

                                                  Office Hours

                                                  • Sunday: 12:00 PM - 05:00 PM
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Greystar

                                                  A-
                                                  A-
                                                  Communities
                                                  3785

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Village Creek Apartments Rated?
                                                  Based on 347 number of votes by renters, Village Creek Apartments is currently rated 3.7 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Village Creek Apartments?
                                                  Village Creek Apartments is rated 4.2 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Village Creek Apartments is rated 4.7 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at Village Creek Apartments?
                                                  Village Creek Apartments is rated 4.2 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  How safe is Village Creek Apartments?
                                                  Village Creek Apartments is rated 4.3 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  Village Creek Apartments is rated 4.5 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Village Creek Apartments?
                                                  Village Creek Apartments is rated 4.7 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 88.89% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 3.44 days to their community reviews in the past year.
                                                  Who manages Village Creek Apartments?
                                                  Greystar
                                                  What is the pet policy at Village Creek Apartments?
                                                  Cats Allowed
                                                  Rent: $35
                                                  Pet Limit: 2
                                                  Dogs Allowed
                                                  Rent: $35
                                                  Pet Limit: 2
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths

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                                                  Under New Management

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                                                  Village Creek Apartments is a 532 - 931 sq. ft. apartment in Westminster in zip code 80021. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Federal Heights, Northglenn, Thornton, Arvada, Broomfield, Wheat Ridge, Edgewater, Superior, Louisville, Commerce City, Henderson, Denver, and Lakewood.