Creekfront at Deerwood

. #112 . #929

Award Winner

Creekfront at Deerwood

9803 Creekfront Road, Jacksonville, FL 32256

3.9

(1176 Reviews & Surveys)

$1,098 - $2,226/mo

Reviews

3.9 rating

801 total reviews

(

456 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Atmosphere (15)

Community (209)

Location (55)

Maintenance (248)

Office (219)

Parking (49)

Pest Control (24)

Sort:

Newest Activity
Recently Lived In
Review Rating

Current Resident 443778

Verified Resident • 2017 - 2018

3.0

1/22/2018

Arium Deerwood seems nice but when you pull back the curtain, it seems that are quite a few chinks in the armor. Major issues, communication or lack thereof, maintenance request are not completed in a timely manner and the office staff is very sense of community.

Property Manager Response

1/24/2018

We're sorry to see you feel this way about our staff and community. Our staff strives to maintain clear lines of communication with our residents while our maintenance team works hard to address resident requests in the order they were received and in a timely manner. However, we apologize if this has not been your experience with our team. We would deeply appreciate any suggestions you might have as to how we can improve, so we invite you to the office to further discuss your feedback. Thank you, and we hope to hear from you soon.

Current Resident 442533

Verified Resident • 2014 - 2018

3.7

12/21/2018

Generally good. Nice neighbors. Generally well maintained. Pleasant front office staff. But the business practices of the back office are pretty nuts. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Property Manager Response

1/19/2018

Thank you for bringing these issues to our attention. We want our facilities to be in good working order and we take resident complaints of this kind very seriously. We'll be sure to take your comments into account going forward - in the meantime, if you have any outstanding issues please feel free to call or see us in the office. Thanks.

Current Resident 442059

Verified Resident • 2017 - 2018

1.0

1/17/2018

Broken promises.... when we moved in all the amenities were supposed to work !! No way ...... the grills are always our of gas,the smell of dog ----, falling in mold and water issues that I have numeous requests on..... ignored !!!! Apt flooded, bugs, flooding, and on answered requests

Property Manager Response

1/23/2018

We appreciate your feedback, as we want all of our facilities to be in good working order. Please submit a maintenance request at your earliest convenience, or if you have already done so, please call our office for an update on the status of your requests. Thank you, and we look forward to improving your experience.

Current Resident 440918

Verified Resident • 2016 - 2018

3.5

1/15/2018

Area is nice but I needed to call maintenance a lot. 2 pipe burst(one collapsed part of ceiling), a/c unit stop working, toilets backed up(at the same time) 4-5 times in one months span. Maintenance is the bomb.

Property Manager Response

1/16/2018

Thank you for your feedback. While we're sorry to see you've experienced maintenance issues in the past, it sounds like our responsive maintenance team has exceeded your expectations! We're glad to read this, though we see that your rating of our community is much lower than we'd like to see. We want your stay here to be worthy of five stars, so if there's anything we can do to improve your experience please let us know. Thank you.

Current Resident 435765

Verified Resident • 2009 - 2017

3.0

12/29/2017

Overall I enjoy living here. I like the layout of the buildings it feels very spread out even though it's a large apartment complex. The infinity pool should be an adult only pool. The community is quiet.

Property Manager Response

1/9/2018

Thank you for your positive review! We're glad to see that you've enjoyed your experience here at ARIUM Deerwood overall, especially because of the layout of our complex and peaceful atmosphere. We appreciate your feedback, though if there's anything else we can do to make your stay here a five-star one please let us know.

Updated Review

Current Resident 435231

Verified Resident • 2018 - 2019

4.7

4/22/2019

This is my third apartment in this community I've had a townhouse two bedroom flat and our one bedroom flat maintenance is excellent the grounds that kept pretty nicely and the office staff is wonderful I have never had a problem that they didn't take care of immediately and correctly

Property Manager Response

1/9/2018

Thank you for sharing your review, though we're sorry to see you feel this way about our community. We understand that you have some maintenance concerns that have not yet been resolved. Our maintenance team works hard to address resident issues efficiently and in a timely manner, but we sincerely apologize if your concern has taken longer than you expected to resolved. Please submit a maintenance request at your earliest convenience, or if you have already done so, please feel free to call our office to check the status of your request. Regarding our rates, we understand your frustration, however, we'd like to state our rates are accurately based on the current market in our area. If you have any questions regarding our rates or any other issues, please don't hesitate to get in touch with our office. Thank you.

1 Previous

11/16/2015

Updated Review

Current Resident 435032

Verified Resident • 2015 - 2019

2.5

7/1/2019

I would rather not comment at this time! There have been on going issues that will affect my rating at this time. The neighbors are loud and loud music plays all times of the night. The gym is not clean a lot of the times and the grass/bushes need to be cut.

Property Manager Response

1/9/2018

Thank you for bringing these issues to our attention. While it's great to see that you have maintained positive relationships with your neighbors, we understand that excessive noise is a source of frustration for you. While noise is a common occurrence in any community like ours, we ask that you alert the office if you feel your neighbors are violating community policies, as we want all of our residents to feel comfortable in our community. We appreciate your feedback regarding our trash valet service, and we sincerely apologize for any inconvenience. Please call or see us in the office to further discuss this issue. Thank you, and we hope to hear from you soon.

1 Previous

7/19/2015

Current Resident 434464

Verified Resident • 2017

4.8

12/25/2017

My suggestion is to keep the condo in the current conditions. I look for many apartments to move-in and this is the best in price quality ratio. I suggest it as a very good option, very quiet and quiet. Here you live in peace. it's very good.

Property Manager Response

1/9/2018

Thank you for choosing ARIUM Deerwood as your home! We're so pleased to see that you find our community to be a great home because of our peaceful atmosphere and reasonable rates. Thank you for sharing this five-star review, and please don't hesitate to call if there's anything we can do to make your stay here even better.

Current Resident 433847

Verified Resident • 2015 - 2017

1.8

12/22/2017

It's been one of the worst experiences we've endured to this day. The only reason we've stayed is due to the distance to my office and my son's school. Maintenance is absolutely horrible, unresponsive, and incompetent. Management doesn't respond to requests in a timely manner and they cheaply bandaid problems instead of actually fixing them. The trash valet service is a complete waste of money.

Property Manager Response

1/9/2018

We are sincerely sorry to see that your experience here has not been as positive as we'd like. Our maintenance team works hard to respond to resident requests in a timely and efficient manner and we sincerely apologize if our service has not met your expectations. We want all of the items in your home to be in good working order, so we hope you'll get in touch with our team to address any outstanding issues. Thank you, and we hope to hear from you soon.

Current Resident 433723

Verified Resident • 2017

4.3

12/21/2017

We love the staff they are so friendly and if we have a issue with our apartment maintenance comes out as quick as possible. Even the community is nice and quiet. Me and my fianc? love the granite countertops and all black appliances. We love the Arium we have recommended this complex to all of our friends.

Property Manager Response

1/9/2018

Thank you sincerely for your five-star review and recommendation of ARIUM Deerwood! We couldn't be happier to see that our friendly staff, timely maintenance team, and elegant appliances and fixtures have contributed to your resident satisfaction. We appreciate it, and please feel free to call or see us in the office should you need anything.

Current Resident 433432

Verified Resident • 2017

3.0

12/20/2017

So far my experience hasn't been all that great. The staff is friendly until an issue pops up or they promise one thing and can't deliver. You search for an apartment that you have requirements that you need met and I thought that's what I had happening until the last minute the day I was supposed to sign my lease I was notified that there was an issue with the apartment. I couldn't find another apartment in a day ao I was almost forced into signing a lease since I gave notice from my other place

Property Manager Response

12/22/2017

Thank you for sharing your feedback, though we're sorry to see that your early experience here has not met expectations so far. We understand how important first impressions are when moving into a new home and we sincerely apologize for any inconvenience. We want all of the items in your home to be in good working order, so if you have any outstanding concerns regarding your home please don't hesitate to give our office a call.

Current Resident 432967

Verified Resident • 2017

3.0

12/19/2017

I love the community and neighborhood. The management and maintenance staff leaves very little to be desired....................................................

Property Manager Response

12/20/2017

While we're glad to read that you love our community and neighborhood, we're sorry to see that our staff and maintenance team has not met your expectations lately. Resident satisfaction is our goal, so we would greatly appreciate the opportunity to speak with you about your concerns and to receive any feedback you might have. Thank you for your review, and we hope to see you in the office soon.

Current Resident 432677

Verified Resident • 2017

4.0

12/18/2017

My move in process was very easy. I had a welcome checklist with what i had to have before move in date. Which was simple my apartment was very nice,clean, and ready to move in so far i like it out here with no issues

Property Manager Response

12/19/2017

We're very happy to hear that your move-in process went so smoothly! We know first impressions are very important and we're so glad to hear you're happy with your new home!

Current Resident 431662

Verified Resident • 2017 - 2018

4.3

4/27/2018

have been some ups and some downers,but it seems to be working better.The side walks need to be pressured cleaned,the big pond by my appartment(501N) needs to be cleaned.I have asked for the fire ants to be sprayed and as of yet haven't been done.I still have a work order for that.

Property Manager Response

12/19/2017

Thank you sincerely for sharing your feedback here, though we're disappointed to see that you are less than pleased with our maintenance service. Our maintenance team works hard to address resident requests quickly and efficiently, and we apologize if your requests have taken longer than you expected to be resolved. Please give us a call or see us in the office and we'd be more than happy to update you on the status of your request. Thank you, and we look forward to hearing from you.

Current Resident 420874

Verified Resident • 2010 - 2018

4.7

1/15/2018

This community is managed efficiently. The grounds are lovely and well kept. The interiors are up to date and attractive. It is a safe community with many amenities. Centrally located it is convenient to shopping, entertainment venues, and major roads accessing all areas of the city.

Property Manager Response

11/20/2017

We're so pleased you're enjoying your stay here at ARIUM Deerwood, especially because of our excellent location, meticulously-manicured grounds, and stunning views. Thank you for your review, and please let us know if we can make your stay here even better.

Current Resident 420485

Verified Resident • 2017

4.8

11/16/2017

The whole experience was great and the manager Andre was extremely easy to work with. I'm glad to have decided to go with Arium and would definitely recommend this complex to friends. Also, getting everything that was expected before even looking at the apartment was a great feeling instead of other outfits who mislead you whether it's the amenities or billing.

Property Manager Response

11/17/2017

Thank you sincerely for sharing your early experiences here at ARIUM Deerwood! We're so pleased to see that your moving experience was seamless and that you're settling in nicely. Thanks again for sharing your thoughts, and please don't hesitate to call should you need anything.

Current Resident 420108

Verified Resident • 2016 - 2017

1.8

11/15/2017

Poorly Managed Community. Maintenance staff management is very unprofessional, as are the temporary employees being used. Grounds are poorly maintained. Amenities are poorly maintained. Some (not all) of the individuals in the front office are rude and unresponsive. Too many corners are being cut, and it shows.

Property Manager Response

11/17/2017

Thank you for sharing your feedback, though we understand you have some concerns regarding our service. We truly strive to provide a five-star experience for our residents, so it's disappointing to see that we have not met your expectations. We'd deeply appreciate a chance to go over your concerns in person, so we encourage you to see us in the office at your earliest convenience. Thank you.

cash43

Resident • 2014 - 2017

1.0

11/14/2017

DO NOT MOVE THERE.... horrible since Carroll management took over. Poop water sewer in the parking lot. Smell like poop everywhere. I can not wait to get the hell out of here. The poop water goes to the lake and the whole place like ----... These people do not CARE about anyone health at all. we have kids and dogs and can not even go outside. The rent is way too high to live in ---- water.

Property Manager Response

11/17/2017

Thank you for bringing this issue to our attention. We want all of our residents to feel comfortable in our community and we sincerely apologize for any discomfort. To clarify, our lift station pump went down temporarily, however, you may be happy to know that it has since been repaired. If you have any questions or would like to follow-up on any concerns, please give us a call. Thank you.

Current Resident 419384

Verified Resident • 2017 - 2018

2.2

2/12/2018

My experience has been less than stellar. Before even moving in, there were issues with the apartment such as outlets not working, the back patio being filthy, the oven not being plugged in, and the garbage disposal being broken. We have since had issues with the maintenance staff not using best judgement when it came to repairs. I've had them shut my water off for 4 days with no explanation; in fact when I called my front office to see what the issue was, they kept saying they would call me back and never did. Over all, I have been just waiting for the day my lease ends so I can move.

Property Manager Response

11/15/2017

We're sorry our maintenance team is taking longer than you'd expect for your repairs. We unfortunately can't look up the status of your requests from this review alone, so we encourage you to come by the office or give u a call if you'd like to know about where the team is in their queue. We hope to hear from you soon. Thank you!

Current Resident 418280

Verified Resident • 2017

4.7

11/13/2017

Just move here from NJ. It's like totally different place. Like a time share kind of thing.I love the amenities. You got everything you need here. People are friendly. The location is superb, it's near to everything.

Property Manager Response

11/14/2017

Thank you for sharing your early experiences here at ARIUM Deerwood! We strive to create the perfect balance of comfort and convenience to our residents and it sounds like we've succeeded with you. We appreciate you sharing your thoughts, and please let us know how we can make your stay here a five-star one going forward.

Current Resident 416213

Verified Resident • 2017 - 2018

4.2

1/26/2018

Great community with great people. Neighbors are friendly and courteous. There are always updates and staff working to maintain the property. The amenities are awesome and always kept up. There are many different options in your living apt. layouts as well.

Property Manager Response

11/8/2017

We're so glad to hear you're loving your time at ARIUM Deerwood! We definitely have a wonderful group of residents ad we do our best to keep everyone happy and comfortable with our amenities, many floor plans, and maintenance. If you think of anything you might need in the future, please be sure to let us know so we can help!

Current Resident 412558

Verified Resident • 2017

4.7

10/30/2017

The neighborhood seems really safe and I'm close to everything I need. The office staff could not have been nicer, that was a big selling point for me. They kept constant communication with me and showed me a few different places until I found the one that suited me best and the move in was smooth.

Property Manager Response

11/2/2017

Wow, thank you for the wonderful review of ARIUM Deerwood! We are honored that our office team was a big part of your choice to live here. We're so glad you did! Please let us know if you need anything else in the future.

Current Resident 408942

Verified Resident • 2017

4.3

10/20/2017

So far my experience has been phenomenal and services has been done as asked for. When I first moved in they were on top it making sure I got the help I need and the amenities I asked for. Definitely love my stay here at Arium deerwood.

Property Manager Response

10/23/2017

Hi, thank you so much for the lovely review of our community at ARIUM Deerwood! We love hearing from our residents and we're so glad you're loving your stay here. Definitely let us know if there's anything else we can do to make your stay even better!

Current Resident 407516

Verified Resident • 2012 - 2017

3.3

10/16/2017

I chose this apartment due to features such as: large master bedroom with walk-in closet, new washer & dryer, ceiling fans with lights in living room & bedrooms, abundant cabinet space in kitchen and bathrooms, carpeting only in bedrooms, huge screened-in covered back patio with outside storage overlooking pond with fountain, private covered front porch, French doors in guest bedroom to the back patio, door from dining room to back patio, kitchen includes low cabinets with double doors, built-in microwave & window overlooking front porch, separate dining room, linen closet, medicine cabinets & alarm system. This property does permit pets, provides valet trash pick-up, pest control & landscaping. The implementation of online rental payments and maintenance requests is an indication of the efforts of the complex to provide residents with the latest technology. The baymeadows/Southside location is my preferred area of town as it is close to grocery stores and many businesses. The playground, swimming pools and fitness center are great for sports enthusiasts and families. Since moving to this complex in 2012, all kitchen appliances including the garbage disposal along with the water heater and the central heat and air conditioning system have been replaced.

Property Manager Response

10/17/2017

Wow, thanks for such a thorough review of ARIUM Deerwood! We're excited to hear that our stellar apartment homes were able to fulfill all the things on your list. As such a long-term resident of ARIUM Deerwood, we're very happy that you continue to make your home here with us. If you need anything else, please be sure to get in touch.

Updated Review

Saidul

Resident • 2017 - 2018

1.5

12/31/2018

When it was Managed by AQUA, we moved in. Wonderful happy staff and maintenance. After they sold, Robots came into this place. Increased pricing on everything, less clean up, bad attitude by manager and assistant manager(Property). Maintenance is so slow I hade to complaint to CITY of Jacksonville. Inspector came then the management acted like they are fixing something. By the time their attorney sent us notice saying that I have to say sorry. (Felt like elementary school). I did not say sorry so next letter I got saying' We will not renew your lease'. First of all I was dying to et out of there-forget about renew. Please sign up with the worst in JAX and you will see their ugly pictures.

Property Manager Response

10/10/2017

We appreciate your feedback, though we're sorry to read that our service has not met expectations lately. Our maintenance team strives to address resident requests quickly and efficiently, while our staff endeavors to provide professional, friendly service. We deeply apologize that this does not reflect your experience. We'd appreciate the chance to go over your concerns and to receive any feedback you might have as to how we can better communicate with you going forward, so please call or see us in the office at your earliest convenience.

1 Previous

7/17/2018

Floor Plans & Pricing

All (15)
1 Bed (4)
2 Beds (9)
3 Beds (2)

1 Bedroom

1 BR/1 BA - Cobalt

12 Available Units

1 Bed, 1 Bath | 796 sq. ft.

$1,127 - $1,434

See Floor Plan Details

1 BR/1BA - Azure

5 Available Units

1 Bed, 1 Bath | 738 sq. ft.

$1,098 - $1,458

See Floor Plan Details

1 BR/1 BA - Sky

3 Available Units

1 Bed, 1 Bath | 808 sq. ft.

$1,233 - $1,556

See Floor Plan Details

1 BR/1 BA - Cyan

2 Available Units

1 Bed, 1 Bath | 858 sq. ft.

$1,273 - $1,575

See Floor Plan Details

2 Bedrooms

2 BR/2 BA - Navy

17 Available Units

2 Beds, 2 Baths | 1,086 sq. ft.

$1,322 - $1,688

See Floor Plan Details

2 BR/2 BA - Carolina

11 Available Units

2 Beds, 2 Baths | 1,093 sq. ft.

$1,398 - $1,790

See Floor Plan Details

2 BR/2 BA - Sapphire

9 Available Units

2 Beds, 2 Baths | 1,117 sq. ft.

$1,369 - $1,760

See Floor Plan Details

2 BR/2 BA - Steele

8 Available Units

2 Beds, 2 Baths | 1,196 sq. ft.

$1,652 - $1,911

See Floor Plan Details

2 BR/1 BA - Turquoise

6 Available Units

2 Beds, 1 Bath | 1,034 sq. ft.

$1,322 - $1,622

See Floor Plan Details

2 BR/2 BA Town home - Cornflower

6 Available Units

2 Beds, 2 Baths | 1,143 sq. ft.

$1,464 - $1,849

See Floor Plan Details

2 BR/2 BA - Iris

4 Available Units

2 Beds, 2 Baths | 1,081 sq. ft.

$1,490 - $1,746

See Floor Plan Details

2 BR/1 BA - Indigo

3 Available Units

2 Beds, 1 Bath | 895 sq. ft.

$1,259 - $1,601

See Floor Plan Details

2 BR/2 BA Town home - Royal

2 Available Units

2 Beds, 2 Baths | 1,430 sq. ft.

$1,644 - $2,168

See Floor Plan Details

3 Bedrooms

3 BR/2 BA Town home- Slate

7 Available Units

3 Beds, 2 Baths | 1,358 sq. ft.

$1,722 - $2,226

See Floor Plan Details

3 BR/2 BA Town home - Marine

3 Beds, 2 Baths | 1,481 sq. ft.

$1,995 - $2,200

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

A-

Review Ratings (from 65 reviews)

Noise

4.5

Grounds

4.0

Safety

3.9

Office Staff

4.2

Maintenance

4.2

Neighborhood

4.5

Survey Scores (from 375 surveys)

Move-In Survey

4.1

Maintenance & Support Survey

4.4

Lease Renewal Survey

3.9

Review Count

Number of reviews in the past 365 days

Manager’s Review Engagement

Percentage of reviews responded to

30.77%

Manager’s Review Reply Time

Average time to respond to reviews

85.23 days

Features & Amenities

Laundry

Washer/Dryer

Pets

Dogs Allowed
Fee: $300 ~ 300. Rent: $15. Size: Large. Pet Limit: 2
Less Info
More Info
Cats Allowed
Fee: $300 ~ 300. Rent: $15. Size: Small. Pet Limit: 2
Less Info
More Info

Other

Balcony/Deck
Cat Friendly
Large Dog Friendly

Show Less

Leasing

Creekfront at Deerwood offers one, two, and three bedroom apartments.. Our community has several community spaces, including five swimming pools, two dog parks, 3500 sq ft fitness center and lighted tennis courts.

Show Less

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

Preston Giuliano Capital

Communities

View All Communities

Questions & Answers (0)

Frequently Asked

How is Creekfront at Deerwood Rated?

Based on 1176 number of votes by renters, Creekfront at Deerwood is currently rated 3.9 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at Creekfront at Deerwood?

Creekfront at Deerwood is rated 4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.

How effective was the maintenance team when resolving your problem?

Creekfront at Deerwood is rated 4.2 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.

What are noise levels like at Creekfront at Deerwood?

Creekfront at Deerwood is rated 4.5 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is Creekfront at Deerwood?

Creekfront at Deerwood is rated 3.9 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.

How satisfied are residents with the neighborhood?

Creekfront at Deerwood is rated 4.5 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at Creekfront at Deerwood?

Creekfront at Deerwood is rated 4.2 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.

How often does management engage with reviews?

Managers have responded to 30.77% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 85.23 days to their community reviews in the past year.

Who manages Creekfront at Deerwood?

Preston Giuliano Capital

What is the pet policy at Creekfront at Deerwood?

Dogs Allowed

Fee: $300 ~ 300

Rent: $15

Size: Large

Pet Limit: 2