MAA Benton

Current Resident 728907

Resident • 2015 - 2016

I have lived here for about 8 months and has not been a good experience. First of all, if you want a quiet apt complex, here is not the place. I have had to call the police about 5 times per the direction of the property manager, which was the after office hours policy. The neighbor in question's music was so loud it would rattle my living room sofa. When I asked about changing to a different unit, I was advised there would be a transfer fee of $350. Also, there are many homeless cats that roam the property eating out of trashcans, etc. This is a heartbreaking thing and residents should not have to see this on the property. I do not consider this clean and sanitary conditions. On a better note, maintenance staff is prompt and efficient. Overall, would only recommend this property to someone who does not mind loud conditions. The tenants here are very low quality people. They vandalized the pool and pool key system over the july 4th holiday and now the pool privledge has been denied to everyone. If you want a higher standard of living, do not move here. Rent has hiked $62 after one year.

Current Resident 212637

Verified Resident • 2015 - 2016

My stay was ok nothing special. The price of the apartment was completely outrageous if I would have had more time to find a place to stay I would have just rented a house. And for the price the apartment was disgusting I had to ask 3 times to get a huge hole in the carpet fixed and a stain out. My desk was broke and there are still hole in the linoleum floor. Completely unsatisfactory for a one bedroom one bath apartment.

Current Resident 211861

Verified Resident • 2016 - 2018

Recently,I sent a request to have all the burnt out bulbs on the front of the garages changed. Almost all of the bulbs were out. It took a while to see the garages lit up again, but I know this wasn't an emergency. - Overall, I'm pleased with the apartment complex and the staff is superb. - I have noisy neighbors that drive me nuts sometimes. This complex has had all sorts of problems with the secured gates and with the trash bin and that bothers me. When the gates don't work, we should get a discount on our rent because we pay extra to live in a gated community.

Current Resident 211452

Verified Resident • 2011 - 2016

I have no problems with the office staff and maintenance staff.Unfortunately the problems are with the other tenants in the community. They let their children run wild and the tenants above us are the loudest people I have ever heard. It sounds like they are throwing furniture and stomping on the floor at least once a day. I am afraid some day they will break thru the ceiling.

Current Resident 210727

Verified Resident • 2015 - 2016

the community is great they just need to update the gate access. need to remind some tenants not to litter in the hallways. office staff is great and friendly. I love the fact that everyone get together as one big happy family. I feel safe here,

Current Resident 210134

Verified Resident • 2015 - 2016

Everyone here is very helpful and I haven't had any problems having maintenance requests taken care of. What I really don't appreciate is being annoyed by email after email after email forcing me to do a survey every time maintenance comes by.

Current Resident 206206

Verified Resident • 2010 - 2015

The apartment complex should be happy with all the late fees that I've paid to them. Unfortunately the way I get paid, sometimes it's after the 1st.....plus if the website would allow more than one payment by an apartment. Instead of just one person doing it....cuz if their is ever a dispute with roommates then each of them has proof of paying instead of it showing one payment. And sometimes roommates like to pay when they have the money so they should be able to go ahead and pay if they want

Current Resident 205761

Verified Resident • 2015

Cassie in the office has such a warm welcoming bubbly personality that puts you at ease when looking for a new home. When finally deciding to come back and rent, I was treated with the same professionalism. So far everything has been smooth! I am pleased with my new home having a view of the lake really is peaceful.

Current Resident 205019

Verified Resident • 2015

Colonial Grand is a beautiful property with loads of amenities. The staff is fun, professional, and caring!! The location is one of the best draws to CG....restaurants, shopping, access to major thoroughfares....all within minutes of my apartment. This is a great place to call home!

Current Resident 203510

Verified Resident • 2015

From the first time we looked at the complex I was sure Cassie with all her southern hospitality, was a dedicated professional who makes you feel like you are home. I would and have recommended this property to friends and that they speak to Cassie.

Current Resident 203003

Verified Resident • 2015 - 2018

Quiet and clean community. The staff and neigbors are friendly. Love the space in my apartment and how close it is to everything. Would recommend to any of my family and friends looking for an apartment community

Current Resident 202997

Verified Resident • 2015

I first heard of your place from 1 of your residents Lee Smith he said go see Katie she will take care of you and he was correct she took me through the whole process with a smile on her face answered every question. I went back 3 times after I moved in and Katie smiling said what can I help you with Lou!!

Current Resident 200807

Verified Resident • 2015

Since I have moved into this community, it has been great! The staff is very friendly and the neighborhood is very quiet. I have not had any complaints thus far. I put in a maintenance order and the maintenance staff came the same day to complete the order.

Current Resident 199374

Verified Resident • 2014 - 2019

This community is ok but based on what tenants pay to live here is ridiculous. Tenants are paying for location only! The community is in the center of everything and that's the good part about living here. The staff here is nice & friendly. The bad things there is not enough parking for tenants. There's dog poop everywhere, toys & bicycles. The maintenance guys try to keep it clean but it's only so much they can do.

Current Resident 196210

Verified Resident • 2018 - 2019

Nice quite place for the most part, have not had any issues with neighbors. I lived here in the past for 4 years and moved away for a year and came right back. The office staff is always friendly and willing to help.

Current Resident 195033

Verified Resident • 2015

very reliable, corrects the problem in one business day, no problems after thy leave they clean up behind themselves. I had 2 problems and they corrected both of the problems at the same time. So grateful for that. Overall everything turn out great. Thank u so much

Current Resident 191748

Verified Resident • 2015 - 2016

I needed an apartment quickly and was under much stress when I rented my apartment. The team worked with me and helped me to get everything I needed done so I could move in within 2 days. Thank you so much to the team for their hard work and dedication to excellent customer service.

Current Resident 191718

Verified Resident • 2015

We had a few problems with our apartment after we moved in, but maintainence was quick to resolve these issues. We love the area and the staff has been so helpful. Overall great experience and would definitely recommend to friends looking to move to this area.

Current Resident 191144

Verified Resident • 2013 - 2015

It's a great place to live the maintenance oare on there toes. When I turn in a work order it get taking care of the same day, the office personal are nice and helpful to there residents. The grounds are clean and well taken care of. we been living here from July 15 2014

Current Resident 190756

Verified Resident • 2015

The staff was incredible helpful. I was able to take a tour of my actual apartment instead of just an office show room model like most places. Very reasonable prices for the area and the best community facilities I have seen. Not to mention the lake is awesome!

Current Resident 190322

Verified Resident • 2015

The staff was/is extremely helpful, very kind, very thorough and welcoming! I had hundreds of questions with this being my first time being a renter and they went above standards to answer every single one. I felt like I was a important person coming into this and that is what matters! I give 10 stars!!!

Current Resident 387314

Resident • 2015

DO NOT MOVE INTO THESE APARTMENTS!! EVER!!!! Lived here for a year. Management staff is awful, maintenance staff is worse. Moved in with stained carpets, dead roaches and dirt on the kitchen counters, dirty footprints in bathrooms, and a malfunctioning A/C unit after multiple complaints. Eventually, the A/C flooded the laundry room and soaked into the carpets near the entrance and caused black mold to grow in the laundry room. After more complaints, a week later, they finally had to get the A/C and the mold professionally taken care of. Now at the end of the lease, despite pictures taken upon move in proving the stained carpets, mess left for us, and the management staff knowing there is water damage in the carpet padding, they refused to replace the carpet for us as well as for the future tenants. They demanded that we pay to get the carpets professionally cleaned after all that! It clearly did not do us any good or seem to matter to the management staff, but take pictures of every inch of every room because at the end of this lease all the problems you moved in to that you thought weren't a big deal, will be pinned on you, but will help if you decide to push the issue further and take them to court. By the way, you will be charged for any damages or cleaning required, which comes out of your pocket....not your deposit. The best advice that I could give to save you the stress, is to never move into these apartments.

Current Resident 189829

Verified Resident • 2015

My experience was amazing! Everything went so smoothly and Cassie O'quinn was wonderful! She is an asset to this property. We were in a time frame and I am still stunned on how this whole experience was. I would recommend this property to anyone!

Current Resident 188560

Verified Resident • 2015

Great community! Staff are friendly and helpful, landscaping and architecture are comfortable and well maintained. There could be better lighting in the parking areas and wide angle mirrors mounted near tight turns in access roads. Lightbulbs in kitchens should produce less heat and last longer.

Current Resident 188533

Verified Resident • 2015

It is a nice place and nice experience. I like the apartment but I can hear all the noise from my upstairs neighbors which is kind of annoying b/c this is all night and day. And my dishwasher overflowed all over the floor which was also annoying. But other than that this place is pretty amazing.