4.4
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4.4 rating
521 total reviews
(
418 Verified
)
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Summarized by generative AI from text of customer reviews
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Current Resident 969032
Verified Resident • 2021
4.3
11/8/2021
The unit sizes at Grand Plaza are amazing! You definitely get good space for price. The location is also great - right on top of the Jewel Osco, minutes away from Michigan Ave, etc. The staff is very friendly and always helpful. Huge balconies, washer/dryer in unit and an amazing view!
11/8/2021
Current Resident 969031
Verified Resident • 2021
5.0
11/8/2021
I love the community here, in the short 5 Months everyone has been extremely helpful and welcoming. A few plumbing problems I noticed were quickly and efficiently taken care of (within the hour of my request). Patio area and pool is a major plus.
11/8/2021
Updated Review
Current Resident 838737
Verified Resident • 2003 - 2021
2.5
11/8/2021
River north use to be a very safe and fun area. With the last few years it hasn't been as safe. I've been in this area since 2003, one of the first tenants at the Grand Plaza. Safety is definitely an issue now.
12/1/2021
Current Resident 969029
Verified Resident • 2021
3.7
11/8/2021
This apartment has a great community with fantastic amenities. Apartments are reasonable priced for the quality provided. Easy location to get around the city having a red line stop right in front of the building.
11/8/2021
Current Resident 969028
Verified Resident • 2021
5.0
11/8/2021
I love this community and the people in it. Management has always been excellent, genuine and helpful. It is the best apartment in the city of Chicago to have a dog, as the dog park is huge and perfect for dogs of all sizes.
11/8/2021
Current Resident 966639
Verified Resident • 2021
4.0
11/1/2021
The Grand Plaza community is nice and quaint. I've enjoyed living with the neighbors in my short time here, however the area has experienced a fair amount of crime in the recent year that does not get mainstream media attention because it is in a nicer area. The blocks south of Grand Plaza from State and Dearborn Grand and Kinzie just do not feel safe when the sun is down.
11/3/2021
Current Resident 265372
Resident • 2021
5.0
10/21/2021
I have had a great experience thus far at the Grand Plaza. We worked closely with Halli Smith, who was great to work with from start to finish. She provided all the information needed to make a decision and was overall enjoyable to work with. She was prompt to respond and answered my many questions. Everyone here is very friendly and I highly recommend living here!
10/21/2021
Current Resident 954996
Verified Resident • 2017 - 2021
5.0
10/8/2021
Great place to live! Very well managed and Maintained excellently! Beautiful pool and deck area! Health club offers a wide variety of equipment. Great location as it is closed to public transportation and walkable to many places.
10/8/2021
Current Resident 947483
Verified Resident • 2021
3.8
9/7/2021
We love the apartment lay out, it's prefect for us. Also, the location is very convenient. The staff and maintenance crew are always kind and helpful. The negative is the crime in the area and stepping over homeless folks lying on the ground to go to the grocery. The noise level is so great that we can't hear our TV in the evenings. On weekends, the noise lasts until 4:00am.
9/8/2021
Current Resident 462069
Resident • 2021
4.5
8/31/2021
Grand Plaza has great leasing staff, the best amenities (pool, nice gym, basketball court, saunas, steam rooms, grills, dog park, running track… to name a few), very nice apartments, a responsive maintenance team, spacious apartments, good floor plans, and the BEST location in River North.
9/7/2021
Current Resident 982096
Resident • 2021
4.7
8/3/2021
Amazing community, amenities, and overall building upkeep. Everyone here has been great and willing to help answer any questions. Halli helped us throughout the entire process of signing the lease and move-in day and made it very smooth and is there right away whenever we have questions.
8/3/2021
Current Resident 721293
Resident • 2021
5.0
7/19/2021
The building and ammenities are super nice. The staff are very friendly and responsive. The location is ideal too, you can walk pretty much anywhere. I would highly recommend to anyone looking to live here.
7/22/2021
Current Resident 924846
Verified Resident • 2021
5.0
7/7/2021
Amazing facilities and convenient location. Outside of work I don't have to walk more than 5 mins for my daily needs. The staff is extremely friendly and attentive. The views from the apartments are amazing.
7/7/2021
Current Resident 918387
Verified Resident • 2021
4.3
6/17/2021
My experience was excellent. The staff is all friendly and the location is great. Also, all of the units come with a balcony, washer, and dryer. This is a great location for college students or people starting their careers in Chicago.
6/21/2021
Current Resident 194882
Resident • 2021
5.0
6/17/2021
I moved in this past weekend and the building is great! Halli from the leasing office was awesome and helped with every step of the leasing and move-in process. As someone new to downtown Chicago living, I had lots of questions. She was very accessible and answered all of them quickly. The level of service was beyond expectations, especially for a building with so many residents. The maintenance team went out of their way to help us with moving boxes and furniture and made the actual move far easier than we were anticipating. The building location, amenities, and team couldn't be better. I'd recommend Grand Plaza to anyone looking for a fun building in the heart of River North!
6/21/2021
Current Resident 916971
Verified Resident • 2020 - 2021
3.7
6/14/2021
The location of this building can't be better. It is the center of river north, steps from the redline, and right by tons of bars/restaurants. The building is nice with great amenities, however they can get very crowded at times.
6/21/2021
Current Resident 99867
Resident • 2021
4.8
6/12/2021
We moved in two weeks ago and have been very pleased with our choice to live at Grand Plaza! The building location is great and so close to so much shopping, restaurants, and bars. The building's staff is also so professional, friendly and helpful. Especially Halli, our leasing agent, was very accessible and accommodating. She answered all of our questions or concerns very quickly. I would definitely recommend Grand Plaza to anyone new to the city. It is an awesome community and the units have fantastic layouts and fresh new finishes.
6/14/2021
Current Resident 54483
Resident • 2021
4.7
6/10/2021
Just moved in and Grand Plaza has already exceeded our very high expectations. The amenities are top notch and the unit itself is updated, very spacious and has tons of natural light. Halli made the whole leasing/moving in process very easy for us and we are beyond satisfied with everything so far.
6/10/2021
Current Resident 959003
Resident • 2021
1.8
6/6/2021
Grand Plaza has largely been a disappointment so far. There have been 3 major issues that have we have experienced. First, we were given a great concession at the time of signing which included 3 months free rent. We were told we would still be able to pay rent during those free months so that over our entire lease, we would be paying a prorated amount each month. In between signing the lease and moving in, we were informed that this would no longer be allowed. I understand that this may be a Chicago law, but the point is that we were informed we would be able to pay rent a certain way, and now we can't, which really messed up with our budgeting. Second, there was a shooting in the garage of the building recently. Again, I understand that this is out of Grand Plaza management's hands, but it just goes to show what kind of area this building is in. And real estate is all about location, and having a location that is susceptible to gun violence is unfortunate. Third, one of our major reasons for signing with Grand Plaza was that there was parking in the building. Recently, we have been notified that the parking garage will be undergoing maintenance, so our cars will now need to be parked 3 blocks away. I don't feel safe having my girlfriend walk from the new parking garage to Grand Plaza at night, especially in an area that is evidently prone to gun violence. Being in the construction industry, I understand that construction is necessary and helpful, but I also understand that construction takes a lot of planning, so this maintenance project was probably known before we signed our lease, but we were not made aware of this. And of course, there will be no concessions for the 2+ months our cars will be parked 3 blocks away. I will say that the amenities are great and Halli was super helpful in answering all our questions early on.
6/8/2021
abecerra90
Resident • 2021
4.7
5/27/2021
Great location, great amenities package and the interior of the apartments are well kept/are cleaned before move in. I recently moved in but so far my impression is that I have made a wise decision to move here. I was surprised at the low level of noise given that it is in a busy part of the city. With respect to the leasing/property management staff, Halli is smart, professional, efficient, and she ensured I had a pleasant experience applying/moving in. This was surprising, given that my previous experiences with staff at other apartment buildings were the exact opposite. -Adan Becerra
5/27/2021
Current Resident 903233
Verified Resident • 2013 - 2021
5.0
5/12/2021
My family and I have lived at Grand Plaza for over 8 years and have occupied 4 different apartments as our needs have changed. We LOVE all the amenities such as the pool, gym and dog park. The staff at GP are really great and handle any maintenance requests within hours. It was a rough last year to live in River North, but the building and staff always did a great job to accommodate all our needs as the situation evolved. We are excited and looking forward to things opening up and returning to a more normal environment.
5/12/2021
Current Resident 369135
Resident • 2021
4.3
5/3/2021
The leasing office was great in giving us a great deal and working with us! Halli specifically answered ever call, question and email until move in. She made it an easy move and transition. The amenities are absolutely amazing. The only negative was not knowing the floors in the unit were slanted until a week before when we got to see the finished unit I was going to be moving into. Other than that living at the grand plaza has been amazing!
5/4/2021
Current Resident 895425
Verified Resident • 2021
4.8
4/19/2021
Grand Plaza is the best and really has it all. Spacious and upscale units with plenty of closet space, washer/driver and balconies. The amenities and location make it true luxury high-rise living. Staff is also friendly and attentive.
4/20/2021
Current Resident 890619
Verified Resident • 2021
4.0
4/7/2021
I worked with Halli S. to secure my apartment at Grand Plaza. She was a pleasure to work with as she provided guidance, reminders, flexibility, timely responses and overall has a great attitude which is hard to find at some of these large management companies. The front door staff had my keys ready for me upon my arrival and helped me with some of the smaller items I had with me at the time. This building has all of the amenities you would find at super luxury building in River North but on a much bigger scale and you can actually find a grill to use or a spot at the pool. The residents are very friendly and the vibe is not stuffy at all. My personal favorite amenity has been the dog park, it's the largest I've seen in the area, the maintenance team keeps it clean and the other pet owners are great about keeping a close eye on their dog. Highly recommend this building for dog owners.
4/7/2021
Current Resident 880172
Verified Resident • 2020 - 2021
4.8
3/8/2021
It's been a very nice experience. Relaxing and inviting. Enjoy the amenities and front door and support staff is incredible. Big shout out to my man Pierre at the front door. The mail room staff is solid and the gym is always clean. What more do you want.
3/8/2021
UNIT 5 (Studio)
Studio, 1 Bath | 690 sq. ft.
$2,574 - $4,834
See Floor Plan Details
UNIT 10 (1BR/1BA)
1 Bed, 1 Bath | 900 sq. ft.
See Floor Plan Details
UNIT 6 (1BR/1BA Conv)
1 Bed, 1 Bath | 735 sq. ft.
$2,579 - $5,201
See Floor Plan Details
UNIT 8 (1BR/1BA)
1 Bed, 1 Bath | 820 sq. ft.
$3,002 - $5,070
See Floor Plan Details
UNIT 3 (1BR/1BA)
1 Bed, 1 Bath | 820 sq. ft.
$3,069 - $5,099
See Floor Plan Details
UNIT 4 (1BR/1BA)
1 Bed, 1 Bath | 870 sq. ft.
$3,105 - $5,221
See Floor Plan Details
UNIT 9 (1BR/1BA)
1 Bed, 1 Bath | 820 sq. ft.
$3,106 - $5,034
See Floor Plan Details
UNIT 2 (1BR/1BA)
1 Bed, 1 Bath | 830 sq. ft.
$3,109 - $5,145
See Floor Plan Details
UNIT 1 (2BR/2BA)
2 Beds, 2 Baths | 1,325 sq. ft.
See Floor Plan Details
UNIT 7 (2BR/2BA)
2 Beds, 2 Baths | 1,210 sq. ft.
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UNIT 11 (2BR/2BA)
2 Beds, 2 Baths | 1,320 sq. ft.
$4,009 - $6,716
See Floor Plan Details
Penthouse 5504 (3BR/2BA)
3 Beds, 2 Baths | 2,460 sq. ft.
See Floor Plan Details
Penthouse 5303 (3BR/3BA)
3 Beds, 3 Baths | 2,570 sq. ft.
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 48 reviews)
Noise
3.9
Grounds
4.4
Safety
4.1
Office Staff
4.5
Maintenance
4.5
Neighborhood
4.7
Survey Scores (from 210 surveys)
Move-In Survey
4.4
Maintenance & Support Survey
4.7
Lease Renewal Survey
4.3
Review Count
Number of reviews in the past 365 days
48
Manager’s Review Engagement
Percentage of reviews responded to
95.83%
Manager’s Review Reply Time
Average time to respond to reviews
6.52 days
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Grand Plaza is a 690 - 2,570 sq. ft. apartment in Chicago in zip code 60654. This community has a 1 - 3 Beds, 1 - 3 Baths, and is for rent for $2,574 - $6,716. Nearby cities include Cicero, Hines, Oak Park, Elmwood Park, River Forest, Forest Park, Stickney, Lincolnwood, Forest View, Maywood, Riverside, Harwood Heights, and Norridge.