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Ellyn Crossing Apartments

#6,989 #2 #80

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Ellyn Crossing Apartments

440 Gregory Avenue, Glendale Heights, IL 60139

(515 Reviews & Surveys)

Reviews

3.9 rating

200 total reviews

(

Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Rating

Resident 928328

Verified Resident • 2019 - 2021

7/17/2021

Very quiet and peaceful . I love my apartment and the amenities! Very cozy! My kids love going to the pool and the complexs park for kids. The schools are less than a 5 minute drive away from my apartment! Definitely recommend

Manager

7/22/2021

Ellyn Crossing Apartments

Dear Resident, Thank you so much for your stellar review of the community! We are so happy to hear how much you are loving your home. Thanks again for the recommendation, and have an amazing day! Ellyn Crossing Management

Updated Review

Resident 899132

Verified Resident • 2014 - 2021

7/16/2021

I have been here 7 yrs and this by far the best management and maintenance team we have ever had. Dawn was very helpful in getting my lease renewal done this past season. I just would the rent to go up every year but I do understand the business end of it.

Manager

7/22/2021

Ellyn Crossing Apartments

Dear Resident, Thank you so much for your kind review of your home community! Dawn truly is a treasure. She works to make that renewal process as stress free as possible. Thank you again for your loyalty to Ellyn Crossing and we look forward to serving you for another wonderful year ahead! Ellyn Crossing Management

1 Previous

5/2/2021

Resident 927332

Verified Resident • 2020 - 2021

7/14/2021

Its a nice apartment for the price you pay for rent. Fitness center is the place I often go to and the staff is great! The staff was good in the winter about snow removal which I was grateful for since Im a teacher and needed to get to school.

Manager

7/22/2021

Ellyn Crossing Apartments

Dear Resident, Thank you so much for your candid review of Ellyn Crossing. It truly is heartwarming to hear of your content with the snow removal process. This feedback is so helpful as we gaze upon the winter months ahead and begin to plan for the upcoming snow removal process. We thank you again for your loyalty to Ellyn Crossing and hope to serve you for many more happy years to come and truly appreciate your feedback. Ellyn Crossing Management

Resident 925921

Verified Resident • 2021

7/11/2021

The apartment when I signed the lease was super clean. A maintenance guy, Matt I believe, was double checking in something in the bathroom as I was checking the place out. He was super polite Shanon in leasing made the process easy and answered any questions I had within 48 hours.

Manager

7/13/2021

Ellyn Crossing Apartments

Dear Resident, Thank you so much for your stellar review of Matt and Shannon! It is heartwarming to hear that we were able to reach your expectations for excellence! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Ellyn Crossing. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Ellyn Crossing Management

Updated Review

Resident 753015

Verified Resident • 2019 - 2021

7/8/2021

First year and a half at the community was a terrible experience. Dilapidated and ugly buildings, bottom of the barrel neighbors living here because of the low quality, bad groundskeeping, unreliable front office. In the last few months, things seem to have turned around. I am optimistic about the building renovations, problem neighbors have left, groundskeeping is significantly improved, and I have had much nicer experiences with the front office. More to do, but I appreciate the effort being put in.

Manager

7/8/2021

Ellyn Crossing Apartments

Dear Resident, Thank you so much for taking the time to submit your review. Your review describes exactly what we hope our residents are experiencing and understanding. As a newer management company, we have ambitious projects for upgrades and renovations planned. While we would like to have a magic wand and have everything happen over night, we have found that with the pandemic, everything is taking a lot longer than normal. We are steadily working towards our goals for improvements and upgrades. We thank you for your patience and understanding and appreciate your continued loyalty to Ellyn Crossing. Ellyn Crossing Management

1 Previous

6/11/2020

Resident 923396

Verified Resident • 2009 - 2021

7/3/2021

The maintenance do a great job here and they try to keep this place clean but no matter what they do it's still dirty outside the people that live here are dirty they throw there garbage all over the place it's disgusting to see went you go outside or have family come over to visit

Manager

7/8/2021

Ellyn Crossing Apartments

Dear Resident, Thank you so much for your great review of the maintenance team. The entire staff strives to provide each and every resident and client with the best service possible. With all of the wonderful renovations, improvements and the addition of even more garbage receptacles, hopefully, littering will be a thing of the past. We thank you again for your loyalty, feedback and look forward to serving you for many more wonderful years to come, Ellyn Crossing Management

anonymous

Resident • 2020 - 2021

7/1/2021

We have been having some drain issues and submitted a maintenance request. Ricki came by within a day and fixed our sink within an hour. Excellent, prompt service is something I have the pleasure of expecting while living here. Thanks Ricki

Manager

7/8/2021

Ellyn Crossing Apartments

Dear Resident, Thank you so much for taking the time to submit a stellar review of Rickey's service. Rickey along with the rest of your maintenance team truly strive to provide the best possible service to each of our residents! Thank you again for the wonderful review and we look forward to serving you for many more wonderful years to come! Ellyn Crossing Management

Resident 922805

Verified Resident • 2020 - 2021

7/1/2021

I chose Ellyn Crossing because it was warm, inviting, diverse, beautiful, clean & quiet. Lots of that has changed as newer residents have no respect for our beautiful grounds by LITTERING all over the place, BLASTING their music as the drive through, park or hang out in the parking lot sometimes long periods at a time as well as the ARGUING & FIGHTING is out of control & sometimes last long periods at a time. Not to mention my neighbor smokes heavily & it comes into my apartment (almost a year now). Over all I love my apartment & community (I LOVE ALL THE NEW WORK THATS BEING DONE BY THE WAY! GREAT JOB to those guys!) so I've over looked these things & pray for change & try to be the change by picking up garbage from time to time. Also, the fact that people steal other peoples packages is disturbing. Most complexes have packages dropped at the front office. Sometimes I'm hesitant to invite anyone over as im afraid of what they may see, hear or experience. Its not suppose to be this this way. Ellyn Crossing is amazing its unfortunately some of the tenants who make it… See More>

Manager

7/8/2021

Ellyn Crossing Apartments

Dear Resident, Your review truly gives mixed feelings. While we love to hear how much you enjoy your home and the community. It truly is disheartening to learn of your concerns. We would like to learn more of your concerns and how we can work together to help resolve them. Please contact the management office at your earliest convenience at: [email protected] or by phone at: 630-387-7400. We look forward to speaking with you soon, Ellyn Crossing Management

Resident 922793

Verified Resident • 2017 - 2021

7/1/2021

The property is not kept up to standard by tenants. Parking is always a problem. There is a lot of work that needs to be done. The rent is continuously being raised without any insentives to stay. I have been contacted by management in regards to my concerns, Im still waiting for them to be addressed.

Manager

7/8/2021

Ellyn Crossing Apartments

Dear Resident, Thank you for your candid review. As you may have noticed there is a lot of wonderful upgrades, renovations and improvements happening in the community as we speak. Please monitor your emails and the resident portal for continuous, up to date information. As a newer management company, we are proud to say that even through last year presented it's immense challenges, we have been able to steadily keep the improvements rolling! We appreciate your loyalty to Ellyn Crossing and your patience while we work on all of these wonderful upgrades and renovations! Ellyn Crossing Management

Resident 920596

Verified Resident • 2019 - 2021

6/24/2021

My overall experience is okay. Could use better security around the apartment especially around the laundry room. I feel noise level doesnt really get resolved. I dont plan on recommending these apartments to anyone if this doesnt get solved.

Manager

6/26/2021

Ellyn Crossing Apartments

Dear Reviewer, Thank you for taking the time to submit a review. Your concerns are extremely important to us and we appreciate your suggestion. We would like to learn more of your concerns and experiences, please contact the management office as soon as possible so that we may work together to find a resolution. We look forward to hearing from you soon, Ellyn Crossing Management

Resident 919424

Verified Resident • 2018 - 2021

6/21/2021

No comment no comment no comment no comment no comment no comments no comment no comment no comments no comments no comment no comments no comment no comment no comments no comment no comments no comment

Manager

6/26/2021

Ellyn Crossing Apartments

Dear Resident, Thank you for the stellar review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Ellyn Crossing Management

Updated Review

Resident 827497

Verified Resident • 2019 - 2021

6/21/2021

Don't address concerns and some of your staff are rude, I'm sick of calling the office with the things that are going on and being told to call security, no I pay you my rent, I think management needs to be more productive

Manager

6/26/2021

Ellyn Crossing Apartments

Dear Reviewer, It's upsetting to hear that you did not receive the top-notch service we strive to provide. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to delve deeper into your concerns and invite you to please contact the management office to discuss a way to resolve your concerns. Please contact us by phone at: 630-387-7400 or by email at : [email protected] We look forward to hearing from you soon, Ellyn Crossing Management

2 Previous

Last 3/12/2021

anonymous

Resident • 2020 - 2021

6/16/2021

My wife ended up losing the key to our front door it's a $25 fee not too bad they gave me the key the key didn't work because my lock was faulty Ricky from the maintenance team immediately came down and changed out the lock And gave me new keys??

Manager

6/22/2021

Ellyn Crossing Apartments

Dear Resident, Thank you for taking the time to submit your review. We are so happy to hear that we were able to help resolve the issue with your keys. Rickey along with the entire team here at Ellyn Crossing, truly strive to provide the best service possible to each and every one of our residents and prospects. Thank you again for your great review and we look forward to serving you for many more happy years to come! Ellyn Crossing Management

Resident 917172

Verified Resident • 2019 - 2021

6/15/2021

My experience started good but has changed as time goes by. The issues I would complain about are the laundry room and increased crime rate. Also, a mistake was made on my lease renewal last year, but I didnt catch it and management didnt accept any accountability for it.

Manager

6/18/2021

Ellyn Crossing Apartments

Dear Resident, Your satisfaction is our top priority. We appreciate you taking the time to leave us this feedback. We would appreciate the opportunity to turn that 3.5 star into a 5. As you've probably already noticed, there are a lot of wonderful upgrades and renovations occurring in and around the community. As a newer management company it is our goal to bring you as many new wonderful experiences as possible. 2021 is just getting started! If you would like to further discuss the concerns revolving around your renewal, please feel free to contact us at: [email protected] or phone us at: 630-374-7400. Thank you for renewing with us and we look forward to serving you for many more happy years to come. Ellyn Crossing Management

Resident 914108

Verified Resident • 2019 - 2021

6/9/2021

My experience could be alot better than it is currently. taking away balcony has made it alot worst but ill just hang on the front area. carpets are a big problem of mines and washer and dryers are also broken.

Manager

6/10/2021

Ellyn Crossing Apartments

Dear Reviewer, Thank you for leaving us a review. We are sorry to hear of your discontent with some of the aspects of the community at this time. We appreciate your patience and understanding as renovations and upgrades are never easy, however, we are working as quickly and diligently as possible so as to minimize the inconvenience. Please monitor your resident portal and your emails for updates on many of the wonderful projects taking place in the community! Ellyn Crossing Management

Resident 913656

Verified Resident • 2017 - 2021

6/8/2021

So fore it has been pleasant, but it has change over the years. Some people that coming in to the community just dont care. But I gust that very where now. But the apartments are too small for the money.

Manager

6/8/2021

Ellyn Crossing Apartments

Dear Reviewer, Thanks for taking the time to leave a review. Your satisfaction is our top priority and would like to discuss the ways we can improve. Please contact the office to further discuss how we can make help to make your Ellyn Crossing experience even better! Ellyn Crossing

Resident 913586

Verified Resident • 2019 - 2021

6/8/2021

Overall love where I am at...but the parking lots...and the outside lighting is horrible...and really hoping our balconies will back on soon. The time frames for the pool and workout room are not good for those who work 9 to 5

Manager

6/8/2021

Ellyn Crossing Apartments

Dear Resident, We are so happy to hear that you are loving your home! Regarding the parking lots and the outside lighting, please hang in there with us as we are working on a lot of improvements that are soon to be seen around the community. Regarding the pool and work out room hours, those will be revealed soon. Following the opening guidelines, the pool hours will be announced through the resident portal and email. Please continue to monitor both as wonderful news is coming your way! Your friendly team at Ellyn Crossing

Resident 911810

Verified Resident • 2021

6/4/2021

I have always wanted to move into the Ellyn Crossing apartments, and now that I am Here I love everything from start to now Ms.Arielle Uray was very helpful and still is so very helpful. Everyone here from staffing and tenants are super helpful and polite

Manager

6/5/2021

Ellyn Crossing Apartments

Dear Resident, Thank you so much for taking the time to submit a wonderfully stellar review of your new home and Arielle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Your Friendly Staff at Ellyn Crossing

Updated Review

Resident 789373

Verified Resident • 2020 - 2021

5/31/2021

The experience has been good for the most part. Some issues here and there. Some important communications are vague. Over all its been fine. Management needs some better process with certain items which affect the living situation.

Manager

6/1/2021

Ellyn Crossing Apartments

Dear Reviewer, Thank you for taking the time to submit a review. We are happy to hear that you are pleased with the service you are receiving as we strive for excellence in customer service. You mention that we need to better our process with certain items, we would like to learn more on how we can improve. Please contact our office directly with your suggestions as they truly are valuable to us. Please contact us at : ellyncrossing@ greystar.com or by phone at 630-387-7400. We look forward to hearing from you soon, Ellyn Crossing Management

2 Previous

Last 10/12/2020

Updated Review

Resident 816974

Verified Resident • 2015 - 2021

5/27/2021

...........................................................

Manager

5/28/2021

Ellyn Crossing Apartments

Dear Reviewer, Thank you; we appreciate your feedback! Reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Ellyn Crossing

2 Previous

Last 4/26/2021

Resident 906683

Verified Resident • 2020 - 2021

5/21/2021

I rated the complex as a 1 because I have not stayed in an apartment in over 20 years so I have nothing really to compare it to. I didn't think it would be fair to compare it to something that happened so long ago.

Manager

5/25/2021

Ellyn Crossing Apartments

Dear Resident, Thank you for taking the time to write a review. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ellyn Crossing! Thank you, and have a fantastic day! Your Friendly Team at Ellyn Crossing

Updated Review

Resident 808436

Verified Resident • 2018 - 2021

5/19/2021

Excellent community. But our neighbors above us walk a lot and it disturbs us. Otherwise overall great. Management is excellent they respond to your questions right away. Overall the community is been very friendly.

Manager

5/21/2021

Ellyn Crossing Apartments

Dear Resident, Thank you so much for your excellent review of your community! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Ellyn Crossing. If you ever need, please feel free to give us a call or stop by. Have an awesome day! Your Friendly Staff at Ellyn Crossing

2 Previous

Last 3/7/2021

Resident 903556

Verified Resident • 2012 - 2021

5/13/2021

Bad..ive seen 3 body bags with my 11 year old..almost been killed twice..attacked 4 times been robbed once and 2 bikes stolen!! Almost kicked out for raising my voice outside the office....apartment is filled with smoke everyday...

Manager

5/17/2021

Ellyn Crossing Apartments

Dear Reviewer, We are so sorry to learn of your dissatisfaction with the community. Please contact the management office directly to discuss your concerns. We take each concern very seriously and would like to learn more about your experiences. We look forward to hearing from you soon, Ellyn Crossing Management

Resident 901636

Verified Resident • 2021

5/9/2021

It was really easy to apply, I know there's an application fee but it was taken out of my first month's rent which was good. So far I have no complaints. It's easy to get into my apartment. Parking is really good.

Manager

5/10/2021

Ellyn Crossing Apartments

Dear Resident, Welcome Home! Thank you for your wonderful review of your move in experience and your new community. Please let us know if there is anything else we can do for you; we are more than happy to assist! Your Friendly Staff at Ellyn Crossing

Resident 900082

Verified Resident • 2019 - 2021

5/4/2021

The best place for singles. Everything is good and accessible from here ***************************(**(*****(((**********************************((********(((***(**((((((****((((((((((((((((((((((((((

Manager

5/5/2021

Ellyn Crossing Apartments

Dear Resident, We are very happy we could provide you with a positive experience and that we were able to go above and beyond your expectations! Your Friendly Staff at Ellyn Crossing Apartments

Floor Plans & Pricing

All (2)
1 Bed (1)
2 Beds (1)

1 Bedroom

Addison

1 Bed, 1 Bath | 579 sq. ft.

See Floor Plan Details

2 Bedrooms

Belmont

2 Beds, 1 Bath | 681 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

A-

Review Ratings

Noise

3.9

Grounds

4.0

Safety

3.9

Office Staff

4.0

Maintenance

3.8

Neighborhood

4.3

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

Manager’s Review Engagement

A-

Percentage of reviews responded to

84.85%

Manager’s Review Reply Time

B-

Average time to respond to reviews

29.52 days

View Community Timeline

Features & Amenities

Laundry

Laundry On-Site

Pets

Dogs Allowed
Pet Limit: 2
Less Info
More Info
Animal type not listed Allowed
Cats Allowed
Pet Limit: 2
Less Info
More Info

Other

Air Conditioner and Heat
BBQ and Picnic Areas
Business Center
Credit Building Program
Dining Room
DishWasher
Faux Wood Flooring
Fitness Center
On-Site Maintenance
On-Site Management
Picnic Area
Playground
Pool
Private Balcony/Patio
Renovated
Sundeck

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Leasing

Welcome to Ellyn Crossing Apartments, located in the heart of Glendale Heights, Illinois. Our spacious one, two, and three-bedroom homes offer the perfect combination of comfort, community, and convenience. At Ellyn Crossing, we recognize the importance of personalized experiences. We host free monthly events and exclusive classes, thoughtfully customized to our community. We even offer free after-school programming to our youngest residents. Our pet-friendly homes are moments away from schools, shopping, dining, and entertainment options, ensuring everything you need is within reach. Don t miss out on making Ellyn Crossing your home and apply today!

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Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

TI Communities

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Questions & Answers (0)

Frequently Asked

How is Ellyn Crossing Apartments Rated?

Based on 515 number of votes by renters, Ellyn Crossing Apartments is currently rated 3.9 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at Ellyn Crossing Apartments?

Ellyn Crossing Apartments is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.

How effective was the maintenance team when resolving your problem?

Ellyn Crossing Apartments is rated 3.8/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.

What are noise levels like at Ellyn Crossing Apartments?

Ellyn Crossing Apartments is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.

How safe is Ellyn Crossing Apartments?

Ellyn Crossing Apartments is rated 3.9/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.

How satisfied are residents with the neighborhood?

Ellyn Crossing Apartments is rated 4.3/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.

How satisfied are residents with the staff at Ellyn Crossing Apartments?

Ellyn Crossing Apartments is rated 4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.

How often does management engage with reviews?

Managers have responded to 84.8485% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 29.52 days to their community reviews in the past year.

Who manages Ellyn Crossing Apartments?

TI Communities

What is the pet policy at Ellyn Crossing Apartments?

Dogs Allowed

Pet Limit: 2

Animal type not listed Allowed

Cats Allowed

Pet Limit: 2

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 1 Bath

Contact Property

Ellyn Crossing Apartments

Ellyn Crossing Apartments is a 579 - 681 sq. ft. apartment in Glendale Heights in zip code 60139. This community has a 1 - 2 Beds, 1 Bath Nearby cities include Carol Stream, Bloomingdale, Addison, Wheaton, Glen Ellyn, Roselle, West Chicago, Itasca, Hoffman Estates, Lombard, Wood Dale, Winfield, and Hanover Park.

Ellyn Crossing Apartments

Reviews

Floor Plans & Pricing

1 Bedroom

2 Bedrooms

epIQ Ratings

epIQ Report Card

Features & Amenities

Leasing

Office Hours

TI Communities

Questions & Answers (0)

Frequently Asked

Contact Property

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