Ashley Park at Brier Creek
A
A
Award Winner
10300 Pine Lakes Court, Raleigh, NC 27617

4.2

(893 Reviews & Surveys)
$1,297 - $4,403/mo

Reviews

4.2 rating

627 total reviews

(

460 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Current Resident 340455

Verified Resident 2017

4.5

5/5/2017

The layout of the property is great, fitness equipment benches padding needs to be replaced, some of the free weights are missing. The basketball and tennis court is a plus. the surrounding area is quit.

    Review Author Icon

    Current Resident 330495

    Verified Resident 2016 - 2017

    4.5

    4/10/2017

    The property is well-maintained and served by a very professional and accommodating staff. The neighbors are very respectful of each other. Parking in the community is *very* tight, and there is frequently low-level noise from traffic on the highway and from planes at the airport.

      Review Author Icon

      Current Resident 329861

      Verified Resident 2017

      2.7

      4/7/2017

      Nice staff, but.... Not happy with move in process. Given a map to unit, no personal welcome. No supervision of contract work, ie, gardners, pest control, trash, carpet layers,.... ect. Would love to see better supervision of outside contractors

        Review Author Icon

        Current Resident 326718

        Verified Resident 2016 - 2017

        4.7

        3/30/2017

        There were many different apartments to choose from in Brier Creek but immediately Ashley Park stood out . The staff is incredibly friendly and very helpful. The complex is extremely well-maintained, very clean and the residents are a nice mix of white-collar and blue-collar professionals. The complex staff also goes out of their way to hold functions at the clubhouse so that residents can meet each other and also voiced any concerns they may have . Ashley Park makes me feel like I have my own private home in the middle of RTP and RDU.

          Property Manager Response

          4/3/2017

          Thank you for the great review! We appreciate you taking the time to share the details of your experience. We look forward to continuing to serve you and very happy you call Ashley Park in Brier Creek your home! - Katrina Murdock, Property Manager
          Review Author Icon

          Current Resident 360398

          Resident 2016 - 2017

          3.0

          3/23/2017

          We have been very disappointed with our stay at Ashley Park. The noise here is horrendous. We have sent in multiple complaints in regards to noisy neighbors (music, yelling, screaming) and called the courtesy line officer, but it is something that hasn't gotten resolved. There is almost always dog poop, food scraps, and trash on the grounds when we're outside. Parking is limited, and truly I don't mind having to walk a little bit at all, but I find it very frustrating when neighbors park their cars on the curb or wherever they please while the rest of us just have to work around their vehicle that's in the way. On a positive note, I do think the front office staff is incredibly friendly and I like the food trucks and activities they plan for the complex. Unfortunately, for us the bad overshadows the good. We do not intend to renew our lease here due to these issues.

            Property Manager Response

            3/28/2017

            We are disappointed to hear of your experience and wish to correct these matters promptly. Our goal is to provide a comfortable and clean home for all our residents, and we apologize for the inconsistencies you have experienced. Please contact me at the leasing office to discuss these matters in more detail. Katrina Murdock, Property Manager Manager@AshleyParkApartmentHomes.com 919-806-5674
            Review Author Icon

            Current Resident 319537

            Verified Resident 2017

            4.7

            3/11/2017

            N/a

              Review Author Icon

              Current Resident 313449

              Verified Resident 2012 - 2020

              4.5

              6/22/2020

              I have lived in Ashley Park for over 5 years. The staff members that work in the office are very friendly. Service request are answered in a timely manner and the maintenance crew are very helpful. This is a great community.

                Property Manager Response

                7/21/2020

                Dear Valued Resident(s), Thank you for your kind review and residency! If there is anything more we could do to improve your experience, let us know! Regards, Your Ashley Park Team
                Review Author Icon

                Current Resident 308868

                Verified Resident 2016 - 2017

                4.8

                2/7/2017

                Great location and really nice community. Safety was a big concern for me and I feel safe here. It's also the quietest apartment community I've ever lived in (granted this is the first time I've been on the third floor). My main complaint is that parking is a nightmare. I consistently have to parking very far from my building because there aren't enough spaces close to my building.

                  Review Author Icon

                  Current Resident 308743

                  Verified Resident 2015 - 2017

                  5.0

                  2/7/2017

                  The new Management team has been great to work with and it is in a great location and I have not experienced any problems. They are very responsive and even though I travel a lot, they always host a lot of social events.

                    Review Author Icon

                    Current Resident 302424

                    Verified Resident 2016 - 2017

                    3.5

                    1/19/2017

                    Ashley Park is nice. My personal move-in experience was frustrating because the apartment wasn't appropriately cleaned and painted. But once the staff was notified of these issues they rectified the matter.

                      Review Author Icon

                      Current Resident 298399

                      Verified Resident 2014 - 2017

                      4.2

                      1/7/2017

                      Serious trouble in being able to find parking spots near the apartment where I live. Besides, it has been an excellent experience living here. Nice fitness center, pool area and view from patio. Happy home.

                        Review Author Icon

                        Current Resident 295376

                        Verified Resident 2016

                        4.2

                        12/27/2016

                        I just moved in. I can't say too much about it but the service I received was terrible. the first day she wrote the special and gave it to me when I come in to sign lease everything she said was (wrote) was changed. even the unit she told us was first and second floor changed to basement. The deal collapsed. After all the unit i am assigned was not ready to move in

                          Property Manager Response

                          1/17/2017

                          Thank you for taking the time to bring your concerns to our attention. We apologize for any confusion you experienced regarding pricing. Each apartment home is priced daily based on its specific features. If the apartment home selected is changed at any time during the leasing process the rate and lease terms will change based on the new apartment's features. Please contact me directly should you have any issues that you would like addressed. We value all of our residents and want nothing more than to provide excellent service and the best apartment home experience we can. -Katrina Murdock, Property Manager
                          Review Author Icon

                          Current Resident 292972

                          Verified Resident 2014 - 2016

                          4.2

                          12/17/2016

                          It's been good fit the most part. It has become a bit more noisy since we moved in. A great deal more children than before. The kids play in the streets and will barely move when cars come through. There could be more maintenance done to the exterior of the buildings to keep the cobwebs down.

                            Property Manager Response

                            12/23/2016

                            Thank you for taking the time to share your experience at Ashley Park in Brier Creek. We apologize for any inconvenience you have had driving in the community. Please let us know if this continues to be a problem. We are always looking to raise our standards and your feedback is very helpful. Thank you again, and please don't hesitate to contact us in the office, if we can assist you in any way.
                            Review Author Icon

                            swerle11

                            Resident 2016

                            5.0

                            12/13/2016

                            My boyfriend and I have been living here at Ashley Park for nearly 5 months now, and so far we have enjoyed every minute of it! The front office staff was very helpful and accommodating as we coordinated our multi-state move and they have made us feel so at home here. The staff organizes monthly get-togethers for the community, which has been a great way to meet the neighbors. My favorites so far have been the chili cook-off and the Halloween costume contest! They also hold smaller events, like food trucks or film screenings, on a weekly basis; so there is always something to look forward to! Especially with so many restaurants and shops within walking distance (Brier Creek has it all) we are certainly never bored. Though when we do feel like a quiet night in, our cozy apartment never disappoints! Everything about this apartment complex is convenient - from the parking (a breeze compared to our previous apartment complex), to the free gym, to online rent payment, to even the physical location - grocery store and shopping across the street, and an easy drive to both Raleigh and Durham - Ashley Park has been everything we wanted out of our new home. I was surprised to see some of the negative reviews on this website, so I felt I should set the record straight a bit. All the interactions I have had with maintenance have been professional and simple, the apartment was spotless when we moved in, and our neighbors are very quiet and friendly. I truly feel this complex is a great place to live and I love bragging about it to all my friends! If you are considering this community, come take a look for yourself; I'm sure you won't be disappointed!

                              Property Manager Response

                              12/23/2016

                              Thank you for the positive review and for taking the time to share your experience at Ashley Park in Brier Creek. We enjoy hosting our community socials and it makes us happy you like them too! We are so glad you love your home, amenities, and all the conveniences in the area. Thank you again for the kind words and we look forward to seeing you at the next event.
                              Review Author Icon

                              Current Resident 287966

                              Verified Resident 2015 - 2016

                              3.8

                              12/3/2016

                              I was overcharged upon moving in & not happy about it. The staff took advantage of the point that I had a deadline to move in. That is not a way to build a relationship with your customers.

                                Property Manager Response

                                12/12/2016

                                Thank you for taking the time to share your experience at Ashley Park in Brier Creek. We are very disappointed to hear you feel you were over charged. We utilize daily pricing software that generates rates for each apartment and lease term. The rates can vary significantly based on the day and lease term chosen. However, the pricing sheet is attached to each application on the day it is received. If there were any errors in your charges, we want to correct them! Please contact me at the office to review your file. Thank you - Katrina Murdock, Property Manager
                                Review Author Icon

                                Current Resident 282466

                                Verified Resident 2014 - 2016

                                3.0

                                11/9/2016

                                The first year I lived here, it was great. The community management group at the time was involved with the community, the quality of the tenants and the neighborhood was better, trash was not dumped outside the dumpster, and drugs and crime were not a problem. Since then, a different management group has taken over the apartment complex, trash is everywhere, vehicles have been broken into enough for the office to post a letter saying, "It's your fault for leaving items in your car." People simply walk into the community and loiter in front of buildings and on the playground. Even more, people simply stand outside and smoke marijuana in front of the stairs of their building without consideration of anyone else who lives there. This place has become a wreck.

                                  Property Manager Response

                                  11/10/2016

                                  Thank you for bringing these concerns to our attention. We apologize for any frustrations and dissatisfaction you have experienced and would like the opportunity to speak with you to gain further insight. We are disappointed that our notice to keep residents informed about the area car break-ins was received negatively. We have worked tirelessly and in conjunction with the Raleigh Police Department to make our community undesirable for thieves. RPD Captain Carrigan, states that the Brier Creek area car break-ins occur because they are productive to criminals and the only way to reduce them is to not have valuables in vehicles. They also frequently do under cover projects to catch suspects but it is a guessing game as to which community they will strike. Thankfully, it has been some time since we have experienced any car break-ins. We also offer a dedicated after-hours courtesy officer line that residents can report loitering, noise complaints and any other undesirable activity. We encourage you to use this resource, even if you wish to remain anonymous. Suspicious or illegal activity should be reported directly to our local law enforcement. Please contact me personally and any information you can provide will remain confidential. Residents can help identify persons not following community rules or violating the law and we can remove them from our beautiful community. Thank you in advance as we know your time is valuable. -Katrina Murdock, Property Manager Manager@AshleyParkApartmentHomes.com 919-806-5674
                                  Review Author Icon

                                  D.Lee3

                                  Resident 2015 - 2016

                                  4.3

                                  10/17/2016

                                  My wife and I lived at this property for 10 months. We had an awesome experience! I met a lot of cool people at the gym (especially at the basketball court!) It was so convenient to have a basketball court right where I live. Speaking of convenience, you can literally walk to the shopping center (Lowes Food, nail place, Firehouse Subs, Pei Wei, etc). As far as the living experience goes, I loved the raised ceilings, and the open floor plan. The garden tub was very roomy. We occupied the 1 bedroom with the sun room. With so much open space we were able to reorganize our living room twice within 10 months to give our place a different feel. Maintenance was timely and often repaired things quickly (replace light bulbs, repair garbage disposal, etc.). I lived on the second floor, so I had someone above me and I rarely heard my neighbors (unless they deliberately slammed drawers or stomped on the floor). For such an affordable price, the location can't be beat! We wouldn't have moved, but my wife got a promotion at a new location two towns over. To avoid a 1 1/2 hour commute everyday, we had to bite the bullet and move closer to her job. As far as Ashley Park staff they are excellent. Stefani Link is hands down the most exceptional. She gave me the tour of the property and made the application process as convenient as she possibly could.

                                    Property Manager Response

                                    10/18/2016

                                    Dear Mr. Lee, Thank you so much for taking the time to share your experience at Ashley Park in Brier Creek. We are very happy you enjoyed the amenities, convenience, and apartment. We appreciate your kind words about the staff and are glad you met some cool people!! While we are sad you are no longer living here, we are happy that your wife got a great promotion!!! We wish you all the best in your new home! If there is anything we can do in the future, please do not hesitate to contact us. -Katrina Murdock, Property Manager
                                    Review Author Icon

                                    Current Resident 282592

                                    Resident 2015 - 2016

                                    1.7

                                    10/10/2016

                                    This complex draws you in by the pictures and being spoken to by office staff about all the great things but you will then learn that there was a lot of important information left out. Within the first 4 months of me living in the complex I have had a handful of issues with just my apartment alone. I have asked to have certain things done (locks, fix sinks, set up FREE alarm they told me about, etc) more than once and it has never got done. I have read a few of the other reviews and I find alot of them hard to believe but I will make it a point that I will not re-new my contract due to the lack of care for the tenants. They only care about reminding you your rent is due/getting paid and raising the rent on everyone.

                                      Property Manager Response

                                      10/11/2016

                                      We regret to learn of your dissatisfaction with our service of your apartment home. Our maintenance team strives to fulfill all requests in a timely and efficient manner; and I would like the opportunity to research why this did not happen. We are disappointed that you have decided not to renew, but we still want to correct any outstanding service requests you may have. Your feedback is extremely important to us! Please contact me at your earliest convenience. Katrina 919-806-5674 or by email Manager@AshleyParkApartmentHomes.com
                                      Review Author Icon

                                      Current Resident 274395

                                      Verified Resident 2016

                                      4.0

                                      9/28/2016

                                      I had things done to my apartment like the locks on the apartment and the storage room and also the garage with out my permission and my mail box, this should have not been done without permission or with out letting me be aware of changes to my apartment

                                        Property Manager Response

                                        10/11/2016

                                        Thank you for bringing this concern to our attention. Our goal is to provide our residents with a comfortable and safe living environment at Ashley Park in Brier Creek. Each leaseholder has the ability to submit service requests and they are completed. When there are co-leaseholders they must communicate with each other. We welcome you to stop by the leasing office at your convenience to discuss the matter further.
                                        Review Author Icon

                                        Current Resident 265111

                                        Verified Resident 2016 - 2017

                                        5.0

                                        1/12/2017

                                        My experience at Ashley Park Apt Homes has been very enjoyable. The management is very efficient , courtesy , timely if you have an issue with your apt and need service. They always inquire about your satisfaction regarding the work rendered. Staff is very professional at all times. I look forward to a long relationship with this development in the future.

                                          Review Author Icon

                                          Current Resident 263552

                                          Verified Resident 2014 - 2016

                                          3.0

                                          8/20/2016

                                          the apt is nice as in this is at a very good location and not too old. however, I would rather move to a diff apt in the area where they care more about tenants rather than one keeps increasing the rent price. I used to live in a diff apt complex in the area and moved to here because one of my friends lived here at that time. When I lived in a diff place, they didn't increase my apt rent price every year. but my rent price increases every year to renew my contract here. I'm not very happy with that. I'm considering not renewing my contract.

                                            Review Author Icon

                                            Current Resident 261500

                                            Verified Resident 2016 - 2018

                                            5.0

                                            5/18/2018

                                            A wonderful community! The staff and facilities teams are awesome! It doesn't matter who you receive service from; it's consistently top notch device! The Community itself is beautifully maintained! The atomoshere is pleasant! We have no complaints; it's truly home for our family!

                                              Property Manager Response

                                              5/26/2021

                                              We appreciate your positive review about your experience with us!
                                              Review Author Icon

                                              Current Resident 256430

                                              Verified Resident 2016

                                              4.5

                                              7/26/2016

                                              We have a big loft appartment on the 3-rd floor. And we have a problem with AC. Maintenance staff and managers did what they could and we understand that they cannot do more, but AC is still poor. It's poor by design. We have 82-84F in the master bedroom at the end of a hot day with AC working at full power from morning. I do not think that it is okay to not inform people that are moving in about issues like that. We would not move in if we knew about this issue.

                                                Review Author Icon

                                                Current Resident 256119

                                                Verified Resident 2015 - 2016

                                                5.0

                                                7/25/2016

                                                I love this community. Staff members are friendly the community is a nice place to live very quiet. No complaints about this neighborhood would recommend this community to anyone who is looking to live in the brier creek area. Work orders are processed in timely fashion

                                                  Review Author Icon

                                                  Current Resident 254843

                                                  Verified Resident 2013 - 2016

                                                  2.8

                                                  7/20/2016

                                                  The experience has been horrible since the change in management. I am sick of feeling like every time I need to speak with the front office I am entering into a war zone and I need to prepare for battle. It gets draining dealing with ------- I believe her name is.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    One Bedroom Apartment Homes

                                                    1 Bed, 1 Bath | 816 - 1,046 sq. ft.

                                                    $1,297 - $2,658

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    Two Bedroom Apartment Homes

                                                    2 Beds, 2 Baths | 1,107 sq. ft.

                                                    $1,469 - $3,390

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    Three Bedroom Apartment Homes

                                                    3 Beds, 2 Baths | 1,261 - 1,618 sq. ft.

                                                    $1,603 - $4,403

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 54 reviews)

                                                    Noise

                                                    4.3

                                                    Grounds

                                                    4.4

                                                    Safety

                                                    3.9

                                                    Office Staff

                                                    4.7

                                                    Maintenance

                                                    4.4

                                                    Neighborhood

                                                    4.8

                                                    Survey Scores (from 266 surveys)

                                                    Post-Tour Survey

                                                    4.7

                                                    Move-In Survey

                                                    4.3

                                                    Maintenance & Support Survey

                                                    4.5

                                                    Lease Renewal Survey

                                                    4.2

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    54

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    98.15%

                                                    Manager’s Review Reply Time

                                                    A+

                                                    Average time to respond to reviews

                                                    1.41 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Garage Lot
                                                    • Other
                                                    • Garage
                                                    • Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Comments: | Restrictions: None
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Comments: | Restrictions: None
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Air Conditioning
                                                    • Alarm
                                                    • Balcony/Deck
                                                    • Bark Park
                                                    • Basketball Court
                                                    • Built-in Surround Sound Speakers
                                                    • Business Center
                                                    • Cat Friendly
                                                    • Ceiling Fan
                                                    • Ceramic Flooring
                                                    • Clubhouse
                                                    • Conference Room
                                                    • DishWasher
                                                    • Fireplace
                                                    • Fitness Center
                                                    • Frost Free Refrigerators with Ice Makers
                                                    • Garbage Disposal
                                                    • Garden Tubs
                                                    • Gated Access
                                                    • High Ceilings
                                                    • Large Dog Friendly
                                                    • Lofts in Select Units
                                                    • Media Center
                                                    • Microwave
                                                    • On-site Personnel
                                                    • Outdoor Patio
                                                    • Parcel Alert System
                                                    • Picnic Area
                                                    • Pool
                                                    • Premium Cabinetry
                                                    • Resident Car Care Center
                                                    • Self Cleaning Oven
                                                    • Spa
                                                    • Spacious Closet
                                                    • Tennis Court
                                                    • Yoga and Cycling Studio
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Apply Now and Enjoy Exclusive Rates!
                                                    Show Less

                                                    Leasing Options

                                                      • 5 months, 6 months, 7 months, 8 months, 9 months, 10 months, 11 months, 12 months, 13 months, 14 months, 15 months

                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Switzenbaum Management

                                                    A+
                                                    A+
                                                    Communities
                                                    6

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Ashley Park at Brier Creek Rated?
                                                    Based on 893 number of votes by renters, Ashley Park at Brier Creek is currently rated 4.2 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Ashley Park at Brier Creek?
                                                    Ashley Park at Brier Creek is rated 4.4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Ashley Park at Brier Creek is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Ashley Park at Brier Creek?
                                                    Ashley Park at Brier Creek is rated 4.3 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Ashley Park at Brier Creek?
                                                    Ashley Park at Brier Creek is rated 3.9 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    How satisfied are residents with the neighborhood?
                                                    Ashley Park at Brier Creek is rated 4.8 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Ashley Park at Brier Creek?
                                                    Ashley Park at Brier Creek is rated 4.7 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 98.15% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 1.41 days to their community reviews in the past year.
                                                    Who manages Ashley Park at Brier Creek?
                                                    Switzenbaum Management
                                                    What is the pet policy at Ashley Park at Brier Creek?
                                                    Dogs Allowed
                                                    Comments: | Restrictions: None
                                                    Cats Allowed
                                                    Comments: | Restrictions: None
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    April 2026

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Under New Management

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Ashley Park at Brier Creek is a 816 - 1,618 sq. ft. apartment in Raleigh in zip code 27617. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,297 - $4,403. Nearby cities include Willow Spring, Cary, Garner, Apex, Rolesville, Morrisville, Wendell, Holly Springs, Clayton, Fuquay Varina, Durham, Youngsville, and Zebulon.