Heritage Village Apartments
A
A
Award Winner
101 Steuben Drive, Guilderland, NY 12084

4.4

(1277 Reviews & Surveys)
$1,543 - $2,426/mo

Reviews

4.4 rating

927 total reviews

(

876 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 140476

Verified Resident 2014 - 2015

4.5

3/12/2015

we are expecting facilities like Xerox and printer facility normally Apartment Offices are providing throughout the USA, except in Heritage Village Office, and Lease breakage also 2 months notice with 2 months rent penalty is charging by the other Apartment Communities through out the USA we are expecting the same lease break policy from your company also if any one wants break the lease.

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    Current Resident 139495

    Verified Resident 2014 - 2015

    4.0

    3/9/2015

    The pros of living at Heritage Village are safety, convenient location, and beautiful area.Included heat and hot water are useful for cold months. The con's include noise from laundry and common furnace areas, thin Sheetrock walls, and poor quality windows that cause heat escaping and cold air entering. the complex needs to upgrade sound proofing of furnace areas and upgrade windows throughout. Until then quality of life remains acceptable but not excellent.

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      Current Resident 139483

      Verified Resident 2013 - 2015

      5.0

      3/9/2015

      My experience was great while staying with in Heritage Village Apartments and all service were done on time when ever requested. Specially I like tennis court during summer time along with swimming pool. I referred to couple of friends in past and will continue in future too.

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        Current Resident 139475

        Verified Resident 2014 - 2015

        4.5

        3/9/2015

        The landscape is beautiful, and the living place is quiet. In addition, life is convenient as the apartments are close to various facilities. Further, Management staffs are nice, and the services are all always in time. I like the living experience here at the Heritage Apartments.

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          Current Resident 139412

          Verified Resident 2014 - 2015

          4.8

          3/8/2015

          This is such a beautiful community to live in. I moved here last year from New Jersey with my son. We have been so happy. The apartments and the grounds are lovely, and the rent is so reasonable. The staff has always been friendly, courtesy and professional. Any maintenance issues have been resolved immediately. The pool, the workout room, the community room, all so beautiful. I don't regret moving here for one second! I feel blessed and very lucky to have found this place on line. Shops are nearby. There is nothing lacking in terms of services for the car, doctors, nail salons, beauty parlors, entertainment, etc.

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            Current Resident 139115

            Verified Resident 2013 - 2015

            3.8

            4/10/2015

            overall, this apartment complex is good place for a small family. Although, there's limited parking spaces. For a family with two cars, the second parking space always becomes a littel headache. It's not so much fun to park far away from the building during the winter months.

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              Current Resident 647417

              Resident 2014 - 2015

              1.8

              3/2/2015

              Please avoid folks. I'm currently living here. They demand 2 months notice to vacate. Moving in d apartment was a big mistake. The bath tub won't drain water, coz, it's not levelled, tilted in the opposite site of the drain hole, so, after shower, water still remains in the tub. No use/help with maintenances request. Worst in winter. All doors, windows are super wide leaky. Blow the heater on 74, still cold air flows in. Its a nightmares in winter.carpets are like old factory work floors. Stains are abundant. I was waiting for the lease to come, but then came the shocking reply, that, I need to give 2 months notice. This is a fraud. How can they demand an extra month rent when I don't really live there? I gave good 30 days notice but, they are not accepting. Now, what happens if stay longer without informing them, beyond my lease?. This is a fraud, friends please avoid.

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                Current Resident 134480

                Verified Resident 2013 - 2018

                3.8

                5/6/2018

                The location and convenience is of this apartment is great. The pool is a great ementity. When a work order is put in, it's done in a timely manner and the maintenance staff are very nice. I'd like to see some ... Slow Children at Play signs. That might help some of the cars to slow down.

                  Property Manager Response

                  5/7/2018

                  Heritage Village does have a very convenient location and the amenities are great! I will look into your suggestion about the slow Children at play signs... Thank you and Welcome HOME!
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                  Current Resident 134184

                  Verified Resident 2013 - 2015

                  5.0

                  2/12/2015

                  Heritage Village has been my home for a year and a half now and I am pleased to say that my time here has been very happy. I moved in with some concerns because I knew this is a property that has been around for quite a while, but the level of maintenance and upkeep have put my worries to rest. It is my pleasure to recommend Heritage Village to anyone looking for a new home.

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                    Current Resident 133848

                    Verified Resident 2010 - 2016

                    4.8

                    9/1/2016

                    The maintenance on this building is wonderful. When we first moved in, we had Greg. He was great. Then we had Gary, who did nothing but complsin about Greg. Then we had Dev. who was okay. Then Jackie joined us and she is best of all. She sees things to do, and the building is in the best shape it has ever been in.

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                      Current Resident 133274

                      Verified Resident 2010 - 2015

                      3.7

                      2/9/2015

                      The neighbors upstairs are a herd of elephants. Laundry is done after hours. Snow is not removed quickly enough. Grounds are nice. Overall noise level on property is decent. Feel safe. Maintenance is performed quickly although not always correctly. Sometimes you need to call twice.

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                        Current Resident 132796

                        Verified Resident 2013 - 2015

                        3.2

                        2/4/2015

                        The apartments are large and maintenance does a great job responding to work requests. The grounds are well kept and maintained. The neighbors are friendly. Great place for families, there are many children in the complex. There is a small play area for toddlers.

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                          Current Resident 132639

                          Verified Resident 2010 - 2015

                          3.0

                          2/4/2015

                          Our windows are VERY drafty. I cannot put my daughter in her room in the winter time because it's freezing in her room. Our floors are SO creakey when you walk no matter what room you are in. We have sharp staples from the carpet that we step on. overall not satisfied for what we pay.

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                            Current Resident 132450

                            Verified Resident 2012 - 2015

                            5.0

                            2/4/2015

                            I really love it here. Staff is friendly and professional. Service orders are complete in a timely manner. The complex is well maintained, including fresh flowers in the warmer season. The management keeps us informed via email and bulletins. My building has a shared laundry room, recently upgraded, that seems to rarely ever need maintenance. And I have only had to wait for a machine once or twice in 2 years. Heat and water are included in the rent, and it works really well. FiOS is available here, if that matters. And if you're looking to upgrade, they have newly renovated and upgraded units at 222, which I'm considering. The only complaint I have is the squeaky floor, and it's not even that bad.

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                              Current Resident 132436

                              Verified Resident 2014 - 2015

                              4.7

                              2/4/2015

                              Overall satisfaction. It is very safe and quite around the apartment. the community grounds, landscaping are convenient.Service requests are handled by the maintenance staff is quickly and very qualified.Exterior lighting of building entryways, community common areas, parking areas, and sidewalks are wonderful.

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                                Current Resident 132435

                                Verified Resident 2014 - 2015

                                4.8

                                2/4/2015

                                You have a wonderful apartment manager Venus. She has always put all the orders in for me promptly and notified me right away. I will recommend any of my family or friends to speak to Venus for your apartments. She speaks to everyone one professionally and kindly.

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                                  Current Resident 132434

                                  Verified Resident 2014 - 2015

                                  3.2

                                  6/1/2015

                                  The maintenance work is always a band-aide never going to the root cause. The kitchen sink is backed up almost daily. The bathroom toilet gets plugged every month. You may need to run the snake through the whole building. When will management do this?

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                                    Current Resident 131833

                                    Verified Resident 2011 - 2015

                                    2.0

                                    2/10/2015

                                    Feeling ripped off. The rent is so high and the service is so poor, especially from the office. She is not solving problem only making you angry and making you want to run away. They paint the door with a awful color without cleaning after that.

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                                      Current Resident 131204

                                      Verified Resident 2009 - 2015

                                      4.7

                                      1/30/2015

                                      Enjoy it here.the service is great.the way you treat tenants with respect.the way you do appreciate and value that pool party is great.the fantastic fitness center.everyone is so friendly and helpful.we consider ourselves very blessed on living in a nice safe and attractive community

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                                        Current Resident 131129

                                        Verified Resident 2009 - 2018

                                        4.8

                                        10/30/2018

                                        It is a friendly, quiet community in a very nice setting. The grounds, pool, tennis courts and gym are well maintained. There is plenty of parking. The apartment we have is specious and well designed. The central air and heat work very well. Heat and hot water is included in the rent. Maintenance items are usually handled promptly and the work is done well. There is also a large capacity washer and dryers on the ground floor. I would highly recommend Heritage Village Apartments.

                                          Property Manager Response

                                          10/30/2018

                                          Sounds like you have a perfect HOME and community to come home to each day! So happy you enjoy your Home here at Heritage Village Apartments.! Welcome HOME!
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                                          Current Resident 124982

                                          Verified Resident 2015

                                          4.3

                                          3/5/2015

                                          The apartment is very quiet, close to shopping centers and beautiful. The school district is very good,The apartment is very quiet, close to shopping centers and beautiful. The school district is very good,The apartment is very quiet, close to shopping centers and beautiful. The school district is very good

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                                            Current Resident 124844

                                            Verified Resident 2014 - 2015

                                            5.0

                                            1/26/2015

                                            I like this community very much. the management of this apartments is perfect. I would like to stay here as long as I could and recommend this community to all the friends I know who is looking for to live around the neighborhood. good job done and thank you.

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                                              Current Resident 122192

                                              Verified Resident 2013 - 2016

                                              4.8

                                              4/5/2016

                                              Great place to live, staff is very friendly. I like the location, as it is close to the shopping and my job. If there is anything that needs to be fixed, the maintenance staff gets it done! Summer here is great too with the pool and summer party given each summer.

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                                                Current Resident 122167

                                                Verified Resident 2014 - 2015

                                                3.2

                                                1/13/2015

                                                Overall, a nice place to live. There were some problems with the office staffing when we moved in that have since been recitified. The maintnence requests we have since put in have been promptly completed. I would recommend this apartment complex to others.

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                                                  Current Resident 119708

                                                  Verified Resident 2014

                                                  5.0

                                                  12/25/2014

                                                  Excellent in Cleaness, Security, Safety, near to mall/mkt, helpful supporting staff, gym, society house, parking space, near to office, near to school, good lighting condition, convenient access to road, school, public transport, office.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Private Entrance 1 Bedroom

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 714 sq. ft.

                                                    $1,575

                                                    See Floor Plan Details

                                                    Extra Large 1 Bedroom

                                                    2 Available Units

                                                    1 Bed, 1 Bath | 772 sq. ft.

                                                    $1,543

                                                    See Floor Plan Details

                                                    Open 1 Bedroom

                                                    2 Available Units

                                                    1 Bed, 1 Bath | 774 sq. ft.

                                                    $1,594

                                                    See Floor Plan Details

                                                    1 Bedroom with Den

                                                    1 Bed, 1 Bath | 902 sq. ft.

                                                    $1,630

                                                    See Floor Plan Details

                                                    222 - 1 Bedroom

                                                    1 Bed, 1 Bath | 891 sq. ft.

                                                    $2,060

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 bedroom, 1 1/2 Bath with Den

                                                    3 Available Units

                                                    2 Beds, 2 Baths | 1,088 sq. ft.

                                                    $1,835

                                                    See Floor Plan Details

                                                    2 Bedroom, 1 Bath

                                                    3 Available Units

                                                    2 Beds, 1 Bath | 973 - 1,011 sq. ft.

                                                    $1,863

                                                    See Floor Plan Details

                                                    2 Bedroom, 1 1/2 Bath

                                                    2 Available Units

                                                    2 Beds, 1.5 Baths | 973 sq. ft.

                                                    $1,902

                                                    See Floor Plan Details

                                                    2 Bedroom, 2 Bath

                                                    1 Available Unit

                                                    2 Beds, 2 Baths | 1,011 sq. ft.

                                                    $1,973

                                                    See Floor Plan Details

                                                    2 Bedroom, 2 Bath with Den

                                                    2 Beds, 2 Baths | 1,127 sq. ft.

                                                    $1,946

                                                    See Floor Plan Details

                                                    222 - 2 Bedroom, 2 Bath

                                                    2 Beds, 2 Baths | 1,133 sq. ft.

                                                    $2,378

                                                    See Floor Plan Details

                                                    222 - 2 Bedroom, 1 Bath

                                                    2 Beds, 1 Bath | 1,108 sq. ft.

                                                    $2,413

                                                    See Floor Plan Details

                                                    222 - 2 Bedroom, 2 Bath with Den

                                                    2 Beds, 2 Baths | 1,484 sq. ft.

                                                    $2,426

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 54 reviews)

                                                    Noise

                                                    4.4

                                                    Grounds

                                                    4.4

                                                    Safety

                                                    4.4

                                                    Office Staff

                                                    4.3

                                                    Maintenance

                                                    4.1

                                                    Neighborhood

                                                    4.6

                                                    Survey Scores (from 350 surveys)

                                                    Post-Tour Survey

                                                    4.4

                                                    Move-In Survey

                                                    4.8

                                                    Maintenance & Support Survey

                                                    4.4

                                                    Lease Renewal Survey

                                                    4.3

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    54

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    98.15%

                                                    Manager’s Review Reply Time

                                                    A+

                                                    Average time to respond to reviews

                                                    0.85 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Facilities
                                                    • Laundry Facilities in Every Building
                                                    Parking
                                                    • Garage
                                                    • Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $40. Pet Limit: 2. Comments: We allow cats (2) max per apartment. Indoor cats only! There is a $400.00 non refundable pet fee, per pet, due at move in. There is a $40.00 monthly pet fee, per pet.
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                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • 24-Hour Fitness Center
                                                    • Air Conditioning
                                                    • Balcony/Deck
                                                    • Bike Rack or Bike Storage
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Convenient to Shopping and Attractions
                                                    • Dishwasher
                                                    • Elevator
                                                    • Furnished Suites Available
                                                    • Hardwood Floors
                                                    • Heat and Hot Water Included
                                                    • On-site Personnel
                                                    • Pool
                                                    • Professionally Managed by Burns Management Company
                                                    • Short Term Lease Available
                                                    • Wi-Fi in Clubhouse and Poolside
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                                                    Leasing

                                                    Sitituated on 45 beautifully landscaped acres in a peaceful wooded setting, Heritage Village provides the perfect location with all of the amenities you expect. Located in the Town of Guilderland, just south of the intersection of Routes 20 and 155, there is shopping 1/4 mile from your front door, we are only 15 minutes from downtown Albany, and a mere 3 minutes from Crossgates Mall and the Northway/Thruway (I-87, I-90).If you want New York City luxury with a true touch of class, then our exclusive Heritage 222 is just what you re looking for. Our expertly appointed apartment homes provide you all the conveniences of an upscale high rise and the comfort of having all utilities included while allowing you to revel in the beauty of nature. Come experience the truly unique atmosphere that 222 has to offer. Heritage Village also offers fully furnished, short term Fully Furnished Corporate Apartments for our executive clientele. Corporate apartments offer all the modern conveniences you ve come to expect with none of the hassles or long term commitments. Please call for an appointment today.
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                                                    Leasing Options

                                                      • Available months 3,4,5,6,7,8,9,10,11,12,13,14

                                                    Office Hours

                                                    • Sunday: 10:00 AM - 02:30 PM
                                                    • Monday - Friday: 09:00 AM - 05:00 PM
                                                    • Saturday: 09:00 AM - 03:30 PM
                                                    This community is managed by

                                                    Burns Management

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Heritage Village Apartments Rated?
                                                    Based on 1277 number of votes by renters, Heritage Village Apartments is currently rated 4.4 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Heritage Village Apartments?
                                                    Heritage Village Apartments is rated 4.4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Heritage Village Apartments is rated 4.1 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Heritage Village Apartments?
                                                    Heritage Village Apartments is rated 4.4 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Heritage Village Apartments?
                                                    Heritage Village Apartments is rated 4.4 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Heritage Village Apartments is rated 4.6 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Heritage Village Apartments?
                                                    Heritage Village Apartments is rated 4.3 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 98.15% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 0.85 days to their community reviews in the past year.
                                                    Who manages Heritage Village Apartments?
                                                    Burns Management
                                                    What is the pet policy at Heritage Village Apartments?
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $40
                                                    Pet Limit: 2
                                                    Comments: We allow cats (2) max per apartment. Indoor cats only! There is a $400.00 non refundable pet fee, per pet, due at move in. There is a $40.00 monthly pet fee, per pet.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths

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                                                    Under New Management

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                                                    Heritage Village Apartments is a 714 - 1,484 sq. ft. apartment in Guilderland in zip code 12084. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,543. Nearby cities include Montour Falls, Corning, Horseheads, Painted Post, Elmira Heights, Watkins Glen, Dundee, Elmira, Bath, Addison, Penn Yan, Interlaken, and Ithaca.