Heritage Village Apartments
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A
Award Winner
101 Steuben Drive, Guilderland, NY 12084

4.4

(1273 Reviews & Surveys)
$1,546 - $2,426/mo

Reviews

4.4 rating

927 total reviews

(

876 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Current Resident 1147800

Verified Resident 2023 - 2024

4.5

4/7/2024

I enjoy living here. After selling my home and moving here is a joy. Its safe, the pool area is incredible. Love walking the grounds. living here is so much nicer than I expected. No worries about mowing, shoveling snow and all that goes with home ownership.

    Property Manager Response

    4/8/2024

    Thank YOU for being a wonderful resident! Our team is so proud to hear that you are enjoying your safe community and amenities. Thank you for choosing to call Heritage Village home.
    Review Author Icon

    Current Resident 1236998

    Verified Resident 2022 - 2024

    3.7

    3/21/2024

    "Located in the charming town of Guilderland, NY, this apartment offers a perfect blend of comfort and convenience. From the moment you step inside, you're greeted with a warm and inviting atmosphere. The spacious layout provides ample room for living and entertaining, while large windows allow natural light to flood the space. One of the standout features of this apartment is its extensive list of amenities. Whether you're looking to stay active in the fitness center, unwind by the pool, or enjoy a leisurely stroll in the landscaped courtyard, there's something for everyone to enjoy. Plus, with on-site laundry facilities and ample parking, everyday tasks are made easy. The location is also a major selling point. Situated in the heart of Guilderland, residents have easy access to shopping, dining, and entertainment options. Additionally, proximity to major highways makes commuting a breeze for those who work or study in nearby cities. Overall, this apartment offers a comfortable and convenient lifestyle in a desirable location. With its array of amenities and prime location, it's sure to appeal to a wide range of renters seeking the perfect place to call home."

      Property Manager Response

      3/21/2024

      Thank you for your review!
      Review Author Icon

      Current Resident 1236431

      Verified Resident 2023 - 2024

      4.8

      3/19/2024

      Great Community so calm and the neighbours are very friendly. Strongly recommended. Friendly staff, Especially Sabrina Doorsammy was great to work with. Will definitely recommend to my friends and family.

        Property Manager Response

        3/19/2024

        Thank you for your wonderful review! Our team is so happy to hear that you are enjoying our calm community and that you would recommend us to friends and family. Thank you for choosing to call Heritage Village home.

        Updated Review

        Review Author Icon

        Current Resident 785279

        Verified Resident 2019 - 2024

        4.3

        3/10/2024

        It is a quiet and friendly community. There's a pool, tennis courts, small playground for kids, workout room and community center. You're close by to grocery stores, Walmart and Crossgates Mall. There are a few restaurants within walking distance. The main highway is less than 5 miles away.

          Property Manager Response

          3/11/2024

          Thank you for your five star review! Our team is thrilled to hear you are enjoying your friendly community, amenities, and location. Thank you for choosing to call Heritage Village home.
          Review Author Icon

          Current Resident 1233591

          Verified Resident 2024

          5.0

          3/10/2024

          Love the apartment & management ! It's a nice quiet area to raise your child & a cozy place to call home, I love my 11/2 bathroom & spacious closet, also management in the leasing office are generous & will help you with anything you need

            Property Manager Response

            3/11/2024

            Thank YOU for your wonderful five star review. Our team is thrilled to hear that you are loving your spacious apartment and that you have had great experiences with the property team. Thank you for choosing to call Heritage Village home.

            Updated Review

            Review Author Icon

            Current Resident 1138192

            Verified Resident 2023 - 2024

            3.8

            3/7/2024

            The community is fine except some annoying music and smoking issues .There is no area dedicated to smoking which can result in kids getting exposed to cigarette smoke which will effect their health so I suggest there should be dedicated areas for smoking

              Property Manager Response

              3/7/2024

              Thank you for your review and your feedback. Please reach out to the property team directly to discuss your specific concerns.

              Updated Review

              Review Author Icon

              Current Resident 1219070

              Verified Resident 2024

              5.0

              2/13/2024

              Heritage village apartments in Guilderland is a very convenient location. The apartments are large and include heat and hot water. The staff is very friendly and take care of any reported issues quickly and efficiently.

                Property Manager Response

                2/13/2024

                Thank you for your five star review! Our team is thrilled to hear that you are enjoying your location, spacious apartment, and amenities. Thank you for choosing to call Heritage Village home.
                Review Author Icon

                Prospective Resident 1226214

                Verified ProspectVisited 2024

                3.0

                2/13/2024

                Great community. Too bad it's so rigid with no flexibility or empathy to individual situations. The units are nice and I was really looking forward to living there as it would have been the best location for my situation

                  Property Manager Response

                  2/14/2024

                  Thank you for your review. We are glad that you found our community to be great. For questions about leasing, please reach out to the property team.
                  Review Author Icon

                  Current Resident 1223502

                  Verified Resident 2023 - 2024

                  5.0

                  2/5/2024

                  Thank you for everything you guys have done and a wonderful transition. Office staff was very helpful and the new apartment was clean. Leasing process was very quick and comfortable. I appreciate all of your help.

                    Property Manager Response

                    2/5/2024

                    Welcome home! We are thrilled to hear that you had a wonderful move in experience and that the property team has been very helpful. We are so happy to have you as a resident of our community. Thank you for choosing to call Heritage Village home.

                    Updated Review

                    Review Author Icon

                    Current Resident 670386

                    Verified Resident 2020 - 2024

                    3.7

                    1/28/2024

                    This building that we live in is ok, especially since there is a garage and storage in the building. There have been several times when the toilet system in the building has failed and there was quite a bit of smelly odor in the garage.

                      Property Manager Response

                      1/29/2024

                      Thank you for your review and your feedback! We are sorry to hear you have experienced this. Please reach out to the property team to discuss this further. Thank you for choosing to call Heritage Village home.

                      Updated Review

                      Review Author Icon

                      Current Resident 708991

                      Verified Resident 2019 - 2024

                      4.8

                      1/16/2024

                      I have been happy with my apartment as it is spacious and has many closets. There is plenty of parking, but lots of trees that drop sap on my car. The maintenance staff are all very pleasant and eager to help.

                        Property Manager Response

                        1/17/2024

                        We appreciate your review! We are so happy to hear that you are enjoying your spacious apartment and closets. Thank you for your feedback and for choosing to call Heritage Village home.
                        Review Author Icon

                        Prospective Resident 1199675

                        Verified ProspectVisited 2024

                        3.2

                        1/7/2024

                        it was okay. Nothing to write home about. Small overpriced no closet space and laundry not in most apartments unless your were being financially -----. It's a crying shame what is being charged for thing most tenants will never use--gyms etc. I have a free membership at the y/

                          Property Manager Response

                          9/20/2024

                          Taking care of our residents is our top priority. We appreciate your feedback as it helps us improve.
                          Review Author Icon

                          Current Resident 1211997

                          Verified Resident 2023

                          5.0

                          12/27/2023

                          The apartment was well built and the floor plan was very well designed. The windows all had functional blinds. The management representative was very friendly and helpful. We have only been here for a week but are very pleased with the community.

                            Property Manager Response

                            12/28/2023

                            WELCOME HOME! Our team is thrilled to have you as a resident of our community. We are delighted to hear that you are enjoying your apartment and floor plan. Thank you for choosing to call Heritage Village home.
                            Review Author Icon

                            Current Resident 1207778

                            Verified Resident 2022 - 2023

                            5.0

                            12/12/2023

                            Excellent housing complex, very well maintained and maintenance are very quick to resolve issues. Everything is done through the app which is very user friendly whether you need to pay your rent, submit ticket for maintenance, check your community etc. I'm glad that I have chosen Heritage Village as my residence.

                              Property Manager Response

                              12/12/2023

                              Thank you for your five star review! We are so proud to hear you are finding out community to be well maintained and our property team to be quick to respond. We are thrilled that you are loving our easy-to-use app. Thank you for choosing to call Heritage Village home.

                              Updated Review

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                              Current Resident 1092747

                              Verified Resident 2023

                              5.0

                              11/26/2023

                              It's been a wonderful experience. Community is quiet and safe. Location is central to a lot of businesses and other essential locations such as parks and bus rides. Overall a very lovely place to live.

                                Property Manager Response

                                11/27/2023

                                We appreciate your five star review! We are so happy to hear that you have been having a wonderful experience in your quiet and safe community. Thank you for choosing to call Heritage Village home.
                                Review Author Icon

                                Current Resident 1201400

                                Verified Resident 2023

                                4.0

                                11/21/2023

                                Its a good community, I love the way it is well maintained. The management and staff are friendly and i did not face any kind of issues while being here in this community. This place is safe and a good distance to move around with everything with in 15 mins of drive way

                                  Property Manager Response

                                  11/21/2023

                                  We appreciate your review! Our team is so happy to hear that you are loving your community, location, and that you have had great experiences with the property team. Thank you for choosing to call Heritage Village home.
                                  Review Author Icon

                                  Current Resident 1199514

                                  Verified Resident 2023

                                  5.0

                                  11/14/2023

                                  The complex has many matured trees and evergreens. The maintenance crew is superior. The yard and roadways are well taken care Of.( leaf removal,grass mowing bushes trimmed,snow plowing and shoveled walkways. The entrance way and inside common areas are cleaned regularly. The courtyard and pool are beautiful. Toddler playground and tennis court( when not in use) offer safe outdoor space for children and parents.

                                    Property Manager Response

                                    11/15/2023

                                    We appreciate your five star review! Our team is so proud to hear that you have had great experiences with maintenance, and that you are finding our community to be well taken care of and clean. Thank you for choosing to call Heritage Village home.

                                    Updated Review

                                    Review Author Icon

                                    Current Resident 717728

                                    Verified Resident 2020 - 2023

                                    4.0

                                    11/5/2023

                                    Overall good experience- my apt is near the bank of dumpsters so it's a little occasionally. The maintenance staff are all excellent, they have always been professional, courteous and efficient. Overall good experience ??

                                      Property Manager Response

                                      11/6/2023

                                      We appreciate your review! Our team is so happy to hear that you have been enjoying your community and that you have found the maintenance team to be professional, courteous, and efficient. Thank you for choosing to call Heritage Village home.
                                      Review Author Icon

                                      Prospective Resident 1194056

                                      Verified ProspectVisited 2023

                                      5.0

                                      10/29/2023

                                      Quite community with calming surroundings. Great place to start in the capital region. Geared toward the middle age to younger crowds. Staff member was able to demonstrate an apartment that met our needs.

                                        Property Manager Response

                                        10/30/2023

                                        We appreciate your five star review! Our team is thrilled to hear that you are enjoying your quiet community and location in the Capital Region. Thank you for choosing to call Heritage Village home!

                                        Updated Review

                                        Review Author Icon

                                        Current Resident 1061071

                                        Verified Resident 2022 - 2023

                                        5.0

                                        10/26/2023

                                        Very welcoming community. Maintenance is very quick to respond to your issues. Feels as if you live in the woods (in a great way)! Their commutation to their tenants is very thorough and they are quick to respond to any issues.

                                          Property Manager Response

                                          10/26/2023

                                          We appreciate your five star review! Our team is thrilled to hear that you are loving your welcoming community and maintenance team. Thank you for choosing to call Heritage Village home.

                                          Updated Review

                                          Review Author Icon

                                          Current Resident 1008398

                                          Verified Resident 2020 - 2023

                                          5.0

                                          10/22/2023

                                          Thank You! These homes have always been lovely and exceptional! I am fortunate to have found them! The staff and neighbors are very caring and friendly! The location is also convenient with shopping and highways nearby!

                                            Property Manager Response

                                            10/23/2023

                                            Thank YOU for being a wonderful resident and for your five star review. Our team is thrilled to hear your are finding your community to be lovely and exceptional. We are so happy that you have found the property team and your neighbors to be caring and friendly. Thank you for choosing to call Heritage Village home.

                                            Updated Review

                                            Review Author Icon

                                            Current Resident 863076

                                            Verified Resident 2020 - 2023

                                            4.8

                                            10/22/2023

                                            This is a very quiet and very friendly family wanted to community. The staff is very friendly and helpful. Maintenance staff is prompt in responding to emergencies. Very relaxed environment to take a walk in.

                                              Property Manager Response

                                              10/23/2023

                                              Thank you for your wonderful review! Our team is thrilled to hear that you are enjoying your friendly community and that the property team has been helpful and prompt. Thank you for choosing to call Heritage Village home.

                                              Updated Review

                                              Review Author Icon

                                              Current Resident 293644

                                              Verified Resident 2005 - 2023

                                              5.0

                                              10/19/2023

                                              Complex is still all around best in the guilderland area. Buildings and grounds are well maintained, staff is great to deal with and gets the job done. Very woodsy area lots of trees and native wildlife, relatively quiet compared to noisy western ave which is right around the corner. Location is close to all major roads. I've been here 18yrs and it's a very nice place to live.

                                                Property Manager Response

                                                10/19/2023

                                                We appreciate your five star review! We are thrilled to hear that you are loving your community, the property team, and your location. We are so proud to hear you have loved calling Heritage Village home for over 18 years.
                                                Review Author Icon

                                                Prospective Resident 1188723

                                                Verified ProspectVisited 2023

                                                4.3

                                                10/10/2023

                                                Was good, very professional has a very back to nature yet private feel to it. Also, I noticed a diverse blend of occupants outy and about. I am considering renting there based on the breif tour that I had there.

                                                  Property Manager Response

                                                  10/10/2023

                                                  Thank you for your review! We are so happy to hear you enjoyed your tour.

                                                  Updated Review

                                                  Review Author Icon

                                                  Current Resident 479998

                                                  Verified Resident 2023

                                                  4.5

                                                  10/10/2023

                                                  I stayed in this apartment for over 10 years. The apartment is old, the window, sink and bathroom definitely need some upgrade. But it is in a good location. It is close to the library , YMCA and Supermarket. It has its onw snow plow team, so the drive way is mostly cleared before you drive out to work.

                                                    Property Manager Response

                                                    10/10/2023

                                                    Thank you for your review! We are happy to hear you have been a resident with us for over 10 years. To dicuss your specific concerns, please reach out to the property team. Thank you for choosing to call Heritage Village home.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Private Entrance 1 Bedroom

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 714 sq. ft.

                                                    $1,575

                                                    See Floor Plan Details

                                                    Extra Large 1 Bedroom

                                                    2 Available Units

                                                    1 Bed, 1 Bath | 772 sq. ft.

                                                    $1,546

                                                    See Floor Plan Details

                                                    Open 1 Bedroom

                                                    2 Available Units

                                                    1 Bed, 1 Bath | 774 sq. ft.

                                                    $1,590

                                                    See Floor Plan Details

                                                    1 Bedroom with Den

                                                    1 Bed, 1 Bath | 902 sq. ft.

                                                    $1,630

                                                    See Floor Plan Details

                                                    222 - 1 Bedroom

                                                    1 Bed, 1 Bath | 891 sq. ft.

                                                    $2,113

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 bedroom, 1 1/2 Bath with Den

                                                    3 Available Units

                                                    2 Beds, 2 Baths | 1,088 sq. ft.

                                                    $1,836

                                                    See Floor Plan Details

                                                    2 Bedroom, 1 Bath

                                                    3 Available Units

                                                    2 Beds, 1 Bath | 973 - 1,011 sq. ft.

                                                    $1,863

                                                    See Floor Plan Details

                                                    2 Bedroom, 1 1/2 Bath

                                                    2 Available Units

                                                    2 Beds, 1.5 Baths | 973 sq. ft.

                                                    $1,898

                                                    See Floor Plan Details

                                                    2 Bedroom, 2 Bath

                                                    1 Available Unit

                                                    2 Beds, 2 Baths | 1,011 sq. ft.

                                                    $1,973

                                                    See Floor Plan Details

                                                    2 Bedroom, 2 Bath with Den

                                                    2 Beds, 2 Baths | 1,127 sq. ft.

                                                    $1,946

                                                    See Floor Plan Details

                                                    222 - 2 Bedroom, 2 Bath

                                                    2 Beds, 2 Baths | 1,133 sq. ft.

                                                    $2,378

                                                    See Floor Plan Details

                                                    222 - 2 Bedroom, 1 Bath

                                                    2 Beds, 1 Bath | 1,108 sq. ft.

                                                    $2,413

                                                    See Floor Plan Details

                                                    222 - 2 Bedroom, 2 Bath with Den

                                                    2 Beds, 2 Baths | 1,484 sq. ft.

                                                    $2,426

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 54 reviews)

                                                    Noise

                                                    4.4

                                                    Grounds

                                                    4.4

                                                    Safety

                                                    4.4

                                                    Office Staff

                                                    4.3

                                                    Maintenance

                                                    4.1

                                                    Neighborhood

                                                    4.6

                                                    Survey Scores (from 346 surveys)

                                                    Post-Tour Survey

                                                    4.4

                                                    Move-In Survey

                                                    4.8

                                                    Maintenance & Support Survey

                                                    4.4

                                                    Lease Renewal Survey

                                                    4.3

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    54

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    98.15%

                                                    Manager’s Review Reply Time

                                                    A+

                                                    Average time to respond to reviews

                                                    0.85 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Facilities
                                                    • Laundry Facilities in Every Building
                                                    Parking
                                                    • Garage
                                                    • Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $40. Pet Limit: 2. Comments: We allow cats (2) max per apartment. Indoor cats only! There is a $400.00 non refundable pet fee, per pet, due at move in. There is a $40.00 monthly pet fee, per pet.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • 24-Hour Fitness Center
                                                    • Air Conditioning
                                                    • Balcony/Deck
                                                    • Bike Rack or Bike Storage
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Convenient to Shopping and Attractions
                                                    • Dishwasher
                                                    • Elevator
                                                    • Furnished Suites Available
                                                    • Hardwood Floors
                                                    • Heat and Hot Water Included
                                                    • On-site Personnel
                                                    • Pool
                                                    • Professionally Managed by Burns Management Company
                                                    • Short Term Lease Available
                                                    • Wi-Fi in Clubhouse and Poolside
                                                    Show Less
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                                                    Leasing

                                                    Sitituated on 45 beautifully landscaped acres in a peaceful wooded setting, Heritage Village provides the perfect location with all of the amenities you expect. Located in the Town of Guilderland, just south of the intersection of Routes 20 and 155, there is shopping 1/4 mile from your front door, we are only 15 minutes from downtown Albany, and a mere 3 minutes from Crossgates Mall and the Northway/Thruway (I-87, I-90).If you want New York City luxury with a true touch of class, then our exclusive Heritage 222 is just what you re looking for. Our expertly appointed apartment homes provide you all the conveniences of an upscale high rise and the comfort of having all utilities included while allowing you to revel in the beauty of nature. Come experience the truly unique atmosphere that 222 has to offer. Heritage Village also offers fully furnished, short term Fully Furnished Corporate Apartments for our executive clientele. Corporate apartments offer all the modern conveniences you ve come to expect with none of the hassles or long term commitments. Please call for an appointment today.
                                                    Show Less

                                                    Leasing Options

                                                      • Available months 3,4,5,6,7,8,9,10,11,12,13,14

                                                    Office Hours

                                                    • Sunday: 10:00 AM - 02:30 PM
                                                    • Monday - Friday: 09:00 AM - 05:00 PM
                                                    • Saturday: 09:00 AM - 03:30 PM
                                                    This community is managed by

                                                    Burns Management

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Heritage Village Apartments Rated?
                                                    Based on 1273 number of votes by renters, Heritage Village Apartments is currently rated 4.4 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Heritage Village Apartments?
                                                    Heritage Village Apartments is rated 4.4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Heritage Village Apartments is rated 4.1 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Heritage Village Apartments?
                                                    Heritage Village Apartments is rated 4.4 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Heritage Village Apartments?
                                                    Heritage Village Apartments is rated 4.4 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Heritage Village Apartments is rated 4.6 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Heritage Village Apartments?
                                                    Heritage Village Apartments is rated 4.3 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 98.15% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 0.85 days to their community reviews in the past year.
                                                    Who manages Heritage Village Apartments?
                                                    Burns Management
                                                    What is the pet policy at Heritage Village Apartments?
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $40
                                                    Pet Limit: 2
                                                    Comments: We allow cats (2) max per apartment. Indoor cats only! There is a $400.00 non refundable pet fee, per pet, due at move in. There is a $40.00 monthly pet fee, per pet.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths

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                                                    Under New Management

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                                                    Heritage Village Apartments is a 714 - 1,484 sq. ft. apartment in Guilderland in zip code 12084. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,546. Nearby cities include Montour Falls, Corning, Horseheads, Painted Post, Elmira Heights, Watkins Glen, Dundee, Elmira, Bath, Addison, Penn Yan, Interlaken, and Ithaca.