Heritage Village Apartments
A
A
Award Winner
101 Steuben Drive, Guilderland, NY 12084

4.4

(1273 Reviews & Surveys)
$1,546 - $2,426/mo

Reviews

4.4 rating

927 total reviews

(

876 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Summarized by generative AI from text of customer reviews

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Current Resident 1182962

Verified Resident 2023

4.5

9/21/2023

Recently moved to this apartment. The environment is calm and peaceful.The staff was really sweet and helpful .She provided us with all the important information we needed to know about the apartment.Overall the experience is Good until now.

    Property Manager Response

    9/22/2023

    We appreciate your wonderful review! We are so proud to hear that you are loving your calm and peaceful community, and that the property team was friendly and helpful. Thank you for choosing to call Heritage Village home.
    Review Author Icon

    Current Resident 1180714

    Verified Resident 2023

    4.3

    9/14/2023

    It is a pleasant and wooded place. It is a quiet place, surrounded by trees, the shopping malls are very close and there are also several recreational areas and trails in the forest where you can spend pleasant moments.

    Property Manager Response

    9/14/2023

    Thank you for your review! We are so happy to hear that you are loving your quiet community and location. Thank you for choosing to call Heritage VIllage home.

    Updated Review

    Review Author Icon

    Current Resident 966840

    Verified Resident 2020 - 2023

    5.0

    9/10/2023

    It has been a great experience for the most part with helpful staff and well kept accommodations. The property is well maintained and beautiful. Much better than your usual apartment experience in aesthetics and quality.

      Property Manager Response

      9/11/2023

      We appreciate your five star review! Our team is so excited to hear that you have had great experiences with our helpful staff and that you find the community to be beautiful. Thank you for choosing Heritage Village!
      Review Author Icon

      Current Resident 1177031

      Verified Resident 2023

      4.7

      9/5/2023

      I fell in love with the woods and the bridges to the apartments. It's like living in a state park. I love walking all over here. It's so peaceful and so many tenants and even the staff are so friendly and helpful making you feel like you're home!

        Property Manager Response

        9/5/2023

        We appreciate your five-star review! Our team is thrilled to hear that you find your community friendly and peaceful and that you enjoy the woods and bridges in the community. Thank you for choosing to call Heritage Village Apartments home.

        Updated Review

        Review Author Icon

        Current Resident 787245

        Verified Resident 2021 - 2023

        5.0

        8/28/2023

        I love living here because everyone is nice and pleasant to be my apartment building is I'm close to everything I need by walking around 's a convenient to everything around this apartment complex.

          Property Manager Response

          8/29/2023

          We appreciate your five star review! We are so happy to have you as a resident of our community, and are thrilled to hear that you are loving your location and apartment! Thank you for choosing to call Heritage Village home.

          Updated Review

          Review Author Icon

          Current Resident 1035257

          Verified Resident 2023

          5.0

          8/27/2023

          Well maintained and tenants updated for change and or urgent issues. Excellent leadership by office staff and maintainence . Grounds and buildings updated and refurbished added beauty and functionality. All to improve quality of living here.

            Property Manager Response

            8/28/2023

            We appreciate your five star review! Our team is thrilled to hear that you have had great experiences with the property team, and that you are finding our community to be well maintained and updated. Thank you for choosing to call Heritage Village home.
            Review Author Icon

            Current Resident 1174320

            Verified Resident 2023

            3.5

            8/27/2023

            I moved in very recently but so far everything is great. the community is nice, the landscaping is beautiful, and the apartment is clean. Look forward to living here and excited to try out the pool and fitness center.

              Property Manager Response

              8/28/2023

              WELCOME HOME! We appreciate your wonderful review and are so happy to hear you are loving your community, apartment, landscaping, and amenitites. Thank you for choosing to call Heritage Village home.

              Updated Review

              Review Author Icon

              Current Resident 1091719

              Verified Resident 2022 - 2023

              5.0

              8/24/2023

              Good work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                Property Manager Response

                8/24/2023

                Thank you for your five star review!
                Review Author Icon

                Current Resident 1173449

                Verified Resident 2023

                4.0

                8/24/2023

                Overall; I like the space and the community. The staff is effective and efficient with communication. I love love the walk-in closet. I move in because of the school district. The availability of The apartment was also really soon.

                  Property Manager Response

                  8/24/2023

                  Thank you for your incredible review! We are so happy to hear that you are enjoying your space and community, and that the property team has been effective and efficient. Thank you for choosing to call Heritage Village home.
                  Review Author Icon

                  Current Resident 1172790

                  Verified Resident 2023

                  5.0

                  8/22/2023

                  We were in a time crunch to find a new place and Heritage Village was the perfect solution. The staff was delightful to work with during the entire process. From our first tour to moving into the apartment, the staff was friendly and super helpful. The apartment is spacious with tons of storage and wide doors/hallways to make moving in a breeze.

                    Property Manager Response

                    8/22/2023

                    Welcome HOME! We are so happy to hear you are loving your new community and that your move in experience was a breeze. Thank you for choosing to call Heritage Village home.

                    Updated Review

                    Review Author Icon

                    Current Resident 1161476

                    Verified Resident 2022 - 2023

                    2.5

                    8/17/2023

                    bit old , lot of disturbances from others, when we complin in the office also no solution for it. Appreciate if the team can inform the neibours. people smoking in balconies is causing a big problem rather than they some in balcony they can do it some common area outside

                      Property Manager Response

                      8/17/2023

                      Thank you for your insight. Resident safety and satisfaction is our top priority, and we would like to learn more about this situation. Please give the management team a call at 518- 456-6640.

                      Updated Review

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                      Current Resident 146308

                      Verified Resident 2009 - 2023

                      4.8

                      8/8/2023

                      I really enjoy living in the Heritage Village community. The office staff and maintenance crew have been great for the past 13 of my 14 years here. I love the wooded community with the exception of pollen season. I have been really lucky to have some great neighbors.

                        Property Manager Response

                        8/9/2023

                        We are so proud to hear that you have called our community home for the past 14 years! Thank you for being a wonderful resident and for choosing Heritage Village.
                        Review Author Icon

                        Current Resident 1167317

                        Verified Resident 2020 - 2023

                        4.8

                        8/6/2023

                        We moved into Heritage Village in the early months of the pandemic. It was safe, easily accessible, and neighbors were respectful. COVID unfortunately kept people at a distance from one another but that is changing. We expected to stay one year but just signed up for year 4!.

                          Property Manager Response

                          8/7/2023

                          Thank YOU for being a wonderful resident. We are thrilled to hear you will be extending your stay with us. Thank you for choosing to call Heritage Village home.
                          Review Author Icon

                          Prospective Resident 1167142

                          Verified ProspectVisited 2023

                          5.0

                          8/6/2023

                          Beautiful location nice pool beautiful apartments pet friendly very nice community staff is amazing they answer all your email and calls asap if you are looking for a place to call home I would definitely consider looking at this home

                            Property Manager Response

                            8/7/2023

                            We appreciate your incredible five star review! We are so proud to hear that you are loving our beautiful community and have had great experiences with the property team. Thank you for choosing to call Heritage Village home.

                            Updated Review

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                            Current Resident 1154233

                            Verified Resident 2023

                            5.0

                            8/3/2023

                            Heritage village community is nice and well maintained. This Community includes peaceful environment, Playgrounds and green surroundings.This is perfect for living. Employees are nice and problem solving. Thanks

                              Property Manager Response

                              8/3/2023

                              We appreciate your five star review! Our team is thrilled to hear that you are enjoying your peaceful community. Thank you for choosing to call Heritage Village home.
                              Review Author Icon

                              Current Resident 715460

                              Verified Resident 2023

                              4.8

                              7/30/2023

                              Nice location. Beautiful surroundings. Nice large apartments. Very clean and updated apartments. Plenty of parking. Extra storage. Modern laundry facilities. Short drive to lots of shops. Modern appliances.

                                Property Manager Response

                                7/31/2023

                                Thank you for being a wonderful resident! We are thrilled to hear that you are loving your location, apartment, and amenities. Thank you for choosing to call Heritage Village home.
                                Review Author Icon

                                Current Resident 1162245

                                Verified Resident 2019 - 2023

                                3.7

                                7/22/2023

                                Just had issues with carpenter bees and took a few months for the office to care of the problem and every year the rent goes up to where it's unaffordable for ppl but other than that it's a pretty nice and up kept place

                                  Property Manager Response

                                  7/24/2023

                                  Thank you for your review and feedback. Our team is happy to hear that you are enjoying your community and are finding it to be well-kept! We are sorry to hear you experienced these issues. To discuss your specific concerns, please reach out to the property team at 518-456-6640.
                                  Review Author Icon

                                  Current Resident 1160809

                                  Verified Resident 2023

                                  5.0

                                  7/18/2023

                                  It is a nice community setting with respectful neighbors. Kids (as well as adults) live, walk and play throughout the complex. The pool area is large enough for a good amount of residents to enjoy at any one time. Most cars drive through the area safely so there are less hazards to worry about. I chose one of the renovated apartments and have been happy with the work. The bathroom was also redone but the tub and sink were resealed which has already shown some signs of wear. (3 months within apt) Very happy with the location and responsiveness of the staff.

                                    Property Manager Response

                                    7/18/2023

                                    Thank you for your five star review! Our team is thrilled to hear that you are settling in to our community and are happy with your amenitites, apartment, and that the property team has been responsive. Thank you for chsooing to call Heritage Village home!
                                    Review Author Icon

                                    Current Resident 1159254

                                    Verified Resident 2023

                                    5.0

                                    7/13/2023

                                    Very satisfied vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvveeeeeeeeeeeeeeeee

                                      Property Manager Response

                                      7/13/2023

                                      Thank you for your five star review!

                                      Updated Review

                                      Review Author Icon

                                      Current Resident 924378

                                      Verified Resident 2021 - 2023

                                      5.0

                                      7/13/2023

                                      The apartments here are well kept and nicely renovated, it feels like absolute luxury! The office and leasing staff are a dream to talk to and maintenance is friendly and professional and there's never a long wait for them, often same day service when a problem is reported! I'll be renewing my lease and hope to stay here in this lovely little community for many years to come!

                                        Property Manager Response

                                        7/13/2023

                                        Thank YOU for being a wonderful resident. We appreciate your five star review, and are so happy to hear that you are loving your apartment and have had great expereinces with the property team. Thank you for choosing to call Heritage Village home.

                                        Updated Review

                                        Review Author Icon

                                        Former Resident 458902

                                        Resident 2020 - 2023

                                        1.8

                                        7/5/2023

                                        Very Poor Experience

                                        I lived there for two years. The plumbing issues in my own apartment became apparent the week I moved in. Maintenance had to come by multiple times to get my toilet running properly. In the first few months my dishwasher flooded one evening requiring me to call for emergency maintenance. The kitchen sink would often become backed up (I never allowed food to get into the drain). When a family moved into the apartment above me I had 4 sperate leaks in my ceiling in the living area and bathroom. On several occasions I had to take time off work to deal with these issues. What put me over the edge was when a neighboring apartment had sewage water back up and flood her whole apartment. The smell was apparent as soon as I set foot in the building. The rest of us in the building were never notified of what happened despite the smell. Witnessing the way management treated this tenant after everything she owned was ruined by this plumbing failure gave me the final push I needed to get out.

                                          Property Manager Response

                                          7/5/2023

                                          Thank you for bringing these matters to our attention. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced during your time with us. We invite you to reach out to our management team directly so we can address your specific concerns in detail: 518-456-6640.

                                          Updated Review

                                          Review Author Icon

                                          Current Resident 900258

                                          Verified Resident 2020 - 2023

                                          5.0

                                          7/4/2023

                                          I think this community is very kind and helpful for others in need of service and advice. I really like it when they help us and our family in need of service. That's really helpful to our community a bunch!

                                            Property Manager Response

                                            7/5/2023

                                            We appreciate your five star review! Our team is thrilled to hear that you are loving our kind and helpful community. Thank you for choosing to call Heritage Village home.

                                            Updated Review

                                            Review Author Icon

                                            Current Resident 972752

                                            Verified Resident 2021 - 2023

                                            4.0

                                            7/2/2023

                                            It's good. The apartment is large and very nice. The neighbors are also nice and quiet. I enjoy living here. In general, the community is nice, but the lack of lighting and sidewalks is a problem. Also people tend to drive too fast and recklessly

                                              Property Manager Response

                                              7/5/2023

                                              Thank you for your review! We are so happy to hear you are loving your spacious apartment and your neighbors. Thank you for your feedback. To discuss your specific concerns, please reach out to the property team.

                                              Updated Review

                                              Review Author Icon

                                              Current Resident 1146769

                                              Verified Resident 2023

                                              5.0

                                              6/29/2023

                                              It has been great for me and my girls. I feel very comfortable with my neighbors and the community as a whole. The apartments are spacious and nice. Although our apartment has some work that needs to be done, it is nothing that is causing any issues. Overall, great choice for us.

                                                Property Manager Response

                                                6/29/2023

                                                Thank you for your five star review! We are so happy to hear that you are loving your community and your spacious apartment. Thank you for choosing to call Heritage Village home!

                                                Updated Review

                                                Review Author Icon

                                                Current Resident 970484

                                                Verified Resident 2021 - 2023

                                                3.0

                                                6/29/2023

                                                It has been a pretty good place to live. There is not really a sense of community at all. I really think trails or a dog park would really help this. I walk the same path through the neighborhood everyday and it gets old

                                                  Property Manager Response

                                                  6/29/2023

                                                  Thank you for your review. We are happy to hear you are enjoying your home. We appreciate your feedback and thank you for choosing to call our community home.

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  Private Entrance 1 Bedroom

                                                  3 Available Units

                                                  1 Bed, 1 Bath | 714 sq. ft.

                                                  $1,575

                                                  See Floor Plan Details

                                                  Extra Large 1 Bedroom

                                                  2 Available Units

                                                  1 Bed, 1 Bath | 772 sq. ft.

                                                  $1,546

                                                  See Floor Plan Details

                                                  Open 1 Bedroom

                                                  2 Available Units

                                                  1 Bed, 1 Bath | 774 sq. ft.

                                                  $1,590

                                                  See Floor Plan Details

                                                  1 Bedroom with Den

                                                  1 Bed, 1 Bath | 902 sq. ft.

                                                  $1,630

                                                  See Floor Plan Details

                                                  222 - 1 Bedroom

                                                  1 Bed, 1 Bath | 891 sq. ft.

                                                  $2,113

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  2 bedroom, 1 1/2 Bath with Den

                                                  3 Available Units

                                                  2 Beds, 2 Baths | 1,088 sq. ft.

                                                  $1,836

                                                  See Floor Plan Details

                                                  2 Bedroom, 1 Bath

                                                  3 Available Units

                                                  2 Beds, 1 Bath | 973 - 1,011 sq. ft.

                                                  $1,863

                                                  See Floor Plan Details

                                                  2 Bedroom, 1 1/2 Bath

                                                  2 Available Units

                                                  2 Beds, 1.5 Baths | 973 sq. ft.

                                                  $1,898

                                                  See Floor Plan Details

                                                  2 Bedroom, 2 Bath

                                                  1 Available Unit

                                                  2 Beds, 2 Baths | 1,011 sq. ft.

                                                  $1,973

                                                  See Floor Plan Details

                                                  2 Bedroom, 2 Bath with Den

                                                  2 Beds, 2 Baths | 1,127 sq. ft.

                                                  $1,946

                                                  See Floor Plan Details

                                                  222 - 2 Bedroom, 2 Bath

                                                  2 Beds, 2 Baths | 1,133 sq. ft.

                                                  $2,378

                                                  See Floor Plan Details

                                                  222 - 2 Bedroom, 1 Bath

                                                  2 Beds, 1 Bath | 1,108 sq. ft.

                                                  $2,413

                                                  See Floor Plan Details

                                                  222 - 2 Bedroom, 2 Bath with Den

                                                  2 Beds, 2 Baths | 1,484 sq. ft.

                                                  $2,426

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A
                                                  A

                                                  Renter Ratings

                                                  A

                                                  Review Ratings (from 53 reviews)

                                                  Noise

                                                  4.4

                                                  Grounds

                                                  4.4

                                                  Safety

                                                  4.4

                                                  Office Staff

                                                  4.3

                                                  Maintenance

                                                  4.1

                                                  Neighborhood

                                                  4.6

                                                  Survey Scores (from 346 surveys)

                                                  Post-Tour Survey

                                                  4.4

                                                  Move-In Survey

                                                  4.8

                                                  Maintenance & Support Survey

                                                  4.4

                                                  Lease Renewal Survey

                                                  4.3

                                                  Review Count

                                                  A+

                                                  Number of reviews in the past 365 days

                                                  53

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  100.00%

                                                  Manager’s Review Reply Time

                                                  A+

                                                  Average time to respond to reviews

                                                  0.87 days

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry Facilities
                                                  • Laundry Facilities in Every Building
                                                  Parking
                                                  • Garage
                                                  • Parking
                                                  Pets
                                                  • Cats Allowed
                                                    Fee: $400. Rent: $40. Pet Limit: 2. Comments: We allow cats (2) max per apartment. Indoor cats only! There is a $400.00 non refundable pet fee, per pet, due at move in. There is a $40.00 monthly pet fee, per pet.
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • 24-Hour Fitness Center
                                                  • Air Conditioning
                                                  • Balcony/Deck
                                                  • Bike Rack or Bike Storage
                                                  • Cat Friendly
                                                  • Community Center
                                                  • Controlled Access
                                                  • Convenient to Shopping and Attractions
                                                  • Dishwasher
                                                  • Elevator
                                                  • Furnished Suites Available
                                                  • Hardwood Floors
                                                  • Heat and Hot Water Included
                                                  • On-site Personnel
                                                  • Pool
                                                  • Professionally Managed by Burns Management Company
                                                  • Short Term Lease Available
                                                  • Wi-Fi in Clubhouse and Poolside
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                                                  Leasing

                                                  Sitituated on 45 beautifully landscaped acres in a peaceful wooded setting, Heritage Village provides the perfect location with all of the amenities you expect. Located in the Town of Guilderland, just south of the intersection of Routes 20 and 155, there is shopping 1/4 mile from your front door, we are only 15 minutes from downtown Albany, and a mere 3 minutes from Crossgates Mall and the Northway/Thruway (I-87, I-90).If you want New York City luxury with a true touch of class, then our exclusive Heritage 222 is just what you re looking for. Our expertly appointed apartment homes provide you all the conveniences of an upscale high rise and the comfort of having all utilities included while allowing you to revel in the beauty of nature. Come experience the truly unique atmosphere that 222 has to offer. Heritage Village also offers fully furnished, short term Fully Furnished Corporate Apartments for our executive clientele. Corporate apartments offer all the modern conveniences you ve come to expect with none of the hassles or long term commitments. Please call for an appointment today.
                                                  Show Less

                                                  Leasing Options

                                                    • Available months 3,4,5,6,7,8,9,10,11,12,13,14

                                                  Office Hours

                                                  • Sunday: 10:00 AM - 02:30 PM
                                                  • Monday - Friday: 09:00 AM - 05:00 PM
                                                  • Saturday: 09:00 AM - 03:30 PM
                                                  This community is managed by

                                                  Burns Management

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                                                  Communities
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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Heritage Village Apartments Rated?
                                                  Based on 1273 number of votes by renters, Heritage Village Apartments is currently rated 4.4 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Heritage Village Apartments?
                                                  Heritage Village Apartments is rated 4.4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Heritage Village Apartments is rated 4.1 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  What are noise levels like at Heritage Village Apartments?
                                                  Heritage Village Apartments is rated 4.4 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  How safe is Heritage Village Apartments?
                                                  Heritage Village Apartments is rated 4.4 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  Heritage Village Apartments is rated 4.6 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Heritage Village Apartments?
                                                  Heritage Village Apartments is rated 4.3 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 0.87 days to their community reviews in the past year.
                                                  Who manages Heritage Village Apartments?
                                                  Burns Management
                                                  What is the pet policy at Heritage Village Apartments?
                                                  Cats Allowed
                                                  Fee: $400
                                                  Rent: $40
                                                  Pet Limit: 2
                                                  Comments: We allow cats (2) max per apartment. Indoor cats only! There is a $400.00 non refundable pet fee, per pet, due at move in. There is a $40.00 monthly pet fee, per pet.
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 1.5 Baths
                                                  2 Beds, 2 Baths

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                                                  Under New Management

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                                                  Heritage Village Apartments is a 714 - 1,484 sq. ft. apartment in Guilderland in zip code 12084. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,546. Nearby cities include Montour Falls, Corning, Horseheads, Painted Post, Elmira Heights, Watkins Glen, Dundee, Elmira, Bath, Addison, Penn Yan, Interlaken, and Ithaca.