Artisan Apartments and Shops
A
A
Award Winner
8701 West Parmer Lane, Austin, TX 78729

3.6

(869 Reviews & Surveys)
$992 - $2,612/mo

Move-In Specials

Up to 8 weeks free! (Select units, 12+ month leases)

Reviews

3.6 rating

667 total reviews

(

514 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Current Resident 27059

Verified Resident 2013

3.7

7/31/2013

I fell in love with the...

I fell in love with the layout and variety at The Artisan. It reminds me of the Manhattan, NY streets as you enter the community. The professionalism of the staff is great. I felt at home as soon as I stepped foot in the leasing office. The day I moved in their was a pool party going on and everyone in the community seemed to be in attendance, it is truly a "neighborhood" experience.

    Property Manager Response

    7/31/2013

    Thank you for taking the time to review our community. Please inform a member of our team if there is anything more we can do to enhance your experience with us.
    Review Author Icon

    Current Resident 26792

    Verified Resident 2013

    4.8

    7/29/2013

    The layout of the apartment...

    The layout of the apartment is great and the grounds are well maintained.

      Review Author Icon

      Current Resident 486666

      Resident 2013

      3.0

      7/27/2013

      The apartment was in good move-in condition. A copy of the lease was not given to us until some days after move in. We paid the amount requested at move in by the rental agents. A few days later I received a voice mail to pay an additional amount.. We requested a statement which we received with calculation errors. The parking can be an issue at times. I have not slept through the night due to the air conditioning unit below the bedroom window.

        Property Manager Response

        8/13/2013

        Thank you for your review. Its sounds like you have some questions regarding your account. We would be more than happy to set a time to go over this with you and answer any questions you have. You can reach us at 512-257-3110 or artisan@trinity-pm.com. Our office hours are Monday-Friday 8:30-6:00, Saturday 10:00 am - 5:00 pm and Sunday 1:00 pm - 5:00 pm. We look forward to speaking with you.
        Review Author Icon

        Current Resident 26530

        Verified Resident 2013

        3.8

        7/27/2013

        The apartment was not...

        The apartment was not in a satisfactory state at move in. They also kept promising that someone would show up to fix the items I requested and after 3 different days of "he will be there today" they finally showed up.

          Property Manager Response

          7/29/2013

          Thank you for bringing your concerns to our attention. Our on-site team has been notified and will investigate the situation further. If you require immediate assistance please contact the office via telephone.
          Review Author Icon

          Current Resident 877989

          Resident 2011 - 2013

          4.0

          7/24/2013

          We love it here. This is our second year at the Artisan. The upkeep is very good, and yes parking is a problem for some, but I always find a slot open near my apartment, never fails.

            Property Manager Response

            7/24/2013

            Thank you for taking the time to review our community. Please inform a member of our team if there is anything more we can do to enhance your experience with us.
            Review Author Icon

            Current Resident 25169

            Verified Resident 2013

            2.3

            7/18/2013

            Aweful. Apartment was...

            Aweful. Apartment was unclean upon moving in, missing bulbs and tile coming up from the bathroom floor. Had packages stolen from my doorstep and cannot get a single nights rest because the AC is so loud that it shakes the entire bedroom. Extreme lack of parking. Have had to walk 1/4 of a mile from the commercial parking at the front of the lot to get to my apartment because all other spots were taken.

              Property Manager Response

              7/19/2013

              We are disappointed to hear that your stay with us has not been to your satisfaction. If you have any additional comments or suggestions of how we may improve your experience with us, please e-mail our Cares Team at feedback@trinity-pm.com.
              Review Author Icon

              Current Resident 23408

              Verified Resident 2012 - 2013

              4.7

              7/13/2013

              I absolutely love this...

              I absolutely love this place. Though, since construction has begun behind this complex, it is hard to get to where I'm going with ease. The place is quiet, well-kept, and despite the fact that parking can be an issue at times, I would defiantly recommend this place to family, friends and co-workers.

                Property Manager Response

                7/15/2013

                Thank you for your review. Constructive feedback helps us assess our strengths and weaknesses and allows us to provide our residents with an exceptional place to call home.
                Review Author Icon

                Current Resident 23405

                Verified Resident 2005 - 2013

                4.8

                7/13/2013

                It has been generally...

                It has been generally good, apartment and tenants have improved over the years.

                  Property Manager Response

                  7/15/2013

                  Thank you for taking the time to review our community. Please inform a member of our team if there is anything more we can do to enhance your experience with us.
                  Review Author Icon

                  Current Resident 23206

                  Verified Resident 2012 - 2013

                  5.0

                  7/11/2013

                  Good loved it needs more...

                  Good loved it needs more parking

                    Property Manager Response

                    7/11/2013

                    We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.
                    Review Author Icon

                    Current Resident 10949

                    Verified Resident 2013

                    4.5

                    7/11/2013

                    The enviroment of the...

                    The enviroment of the community is great. It is close to the shopping area. The staff are always nice and glad to help you with any questions. The maintainence team is efficient. But the parking lot is not enough to current residents. It is hard to find a parking spot after midnight.

                      Property Manager Response

                      7/11/2013

                      Thank you for your review. Constructive feedback helps us assess our strengths and weaknesses and allows us to provide our residents with an exceptional place to call home.
                      Review Author Icon

                      Current Resident 23128

                      Verified Resident 2011 - 2013

                      4.0

                      7/11/2013

                      I've lived here for almost...

                      I've lived here for almost 3 years. I like the community and I think it's great for all types of individuals.

                        Property Manager Response

                        7/11/2013

                        We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.
                        Review Author Icon

                        Current Resident 23071

                        Verified Resident 2010 - 2013

                        4.8

                        7/11/2013

                        Experience is pretty...

                        Experience is pretty great

                          Property Manager Response

                          7/11/2013

                          We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.
                          Review Author Icon

                          Current Resident 23052

                          Verified Resident 2011 - 2013

                          4.3

                          7/11/2013

                          I have lived here since...

                          I have lived here since March 2011. I had one major maintenance issue, other than that. The office and maintenance staff have been great. I would be staying if rent was comparable to where I am moving to.

                            Property Manager Response

                            7/11/2013

                            Thank you for your review. Constructive feedback helps us assess our strengths and weaknesses and allows us to provide our residents with an exceptional place to call home.
                            Review Author Icon

                            Current Resident 23034

                            Verified Resident 2010 - 2013

                            3.5

                            7/11/2013

                            Very enjoyable, I love...

                            Very enjoyable, I love showing off where I live to family and friends. Lately some have asked when there will be more to show off. This is a nice place and being here is a good fit for me. I think this complex fits my personality. I still feel like I'm waiting for that big announcement, kind of like when they said we were getting a Mexican restaurant, that was really cool and my girlfriend was excited and she doesn't even live here. I think we both just liked the thought of visible progress and growth. Keep up the good work and thanks

                              Property Manager Response

                              7/11/2013

                              We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.
                              Review Author Icon

                              Current Resident 23026

                              Verified Resident 2013

                              4.3

                              7/11/2013

                              So far it has been very...

                              So far it has been very welcoming and pleasant. I had a scary encounter with a possum, (not sure if that can be fixed) but residents and staff are all very welcoming. However, as I've stated I really wish there was a dog park and/or more dog stations.

                                Property Manager Response

                                7/11/2013

                                Thank you for your review. Constructive feedback helps us assess our strengths and weaknesses and allows us to provide our residents with an exceptional place to call home.
                                Review Author Icon

                                Current Resident 11139

                                Verified Resident 2010 - 2013

                                4.2

                                7/11/2013

                                So far a good living...

                                So far a good living experience.

                                  Property Manager Response

                                  7/11/2013

                                  Thank you for taking the time to review our community. Please inform a member of our team if there is anything more we can do to enhance your experience with us.
                                  Review Author Icon

                                  Current Resident 23010

                                  Verified Resident 2012 - 2013

                                  4.3

                                  7/11/2013

                                  While we absolutely love...

                                  While we absolutely love living at the Artisan, it can get a bit noisy at times, and we feel that the pool area is a bit too open to the public. The staff is fantastic, and our immediate neighbors are great. We would probably stay here longer if the larger apartments were a bit more affordable and there wasn't somehow so much thru-traffic/noise.

                                    Property Manager Response

                                    7/11/2013

                                    Thank you for your review. Constructive feedback helps us assess our strengths and weaknesses and allows us to provide our residents with an exceptional place to call home.
                                    Review Author Icon

                                    Current Resident 22989

                                    Verified Resident 2013

                                    4.7

                                    7/11/2013

                                    I love it the staff and...

                                    I love it the staff and maint. team are awesome! I love the home feeling when I pull up to my apartment complex!

                                      Property Manager Response

                                      7/11/2013

                                      We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.
                                      Review Author Icon

                                      Current Resident 22952

                                      Verified Resident 2011 - 2013

                                      3.5

                                      7/11/2013

                                      My experience initially...

                                      My experience initially was great, and then over time has not been the best but I enjoy speaking with most of the staff.

                                        Property Manager Response

                                        7/11/2013

                                        We are disappointed to hear that your stay with us has not been to your satisfaction. If you have any additional comments or suggestions of how we may improve your experience with us, please e-mail our Cares Team at feedback@trinity-pm.com.
                                        Review Author Icon

                                        Current Resident 22945

                                        Verified Resident 2013

                                        1.7

                                        7/11/2013

                                        Not good. ...

                                        Not good.

                                          Property Manager Response

                                          7/11/2013

                                          We are disappointed to hear that your stay with us has not been to your satisfaction. If you have any additional comments or suggestions of how we may improve your experience with us, please e-mail our Cares Team at feedback@trinity-pm.com.
                                          Review Author Icon

                                          Current Resident 22785

                                          Verified Resident 2012 - 2013

                                          4.2

                                          7/8/2013

                                          Very well experience ...

                                          Very well experience

                                            Property Manager Response

                                            7/9/2013

                                            We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.
                                            Review Author Icon

                                            Current Resident 22516

                                            Verified Resident 2013

                                            5.0

                                            7/5/2013

                                            A nice place to live....

                                            A nice place to live. Friendly staff, nice community of neighbors, and maintenance is very efficient.

                                              Property Manager Response

                                              7/8/2013

                                              We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.
                                              Review Author Icon

                                              Current Resident 22392

                                              Verified Resident 2012 - 2013

                                              4.7

                                              7/2/2013

                                              All of my issues have...

                                              All of my issues have been dealt with promptly. I like the price I pay in rent. The complex is very quiet. I like the open space of my apartment, my large bathroom/shower tub, my large walk-in closet and that I have a washer/dryer room in my apartment.

                                                Property Manager Response

                                                7/8/2013

                                                We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.
                                                Review Author Icon

                                                Current Resident 22347

                                                Verified Resident 2013

                                                5.0

                                                7/1/2013

                                                A clean community in...

                                                A clean community in a great location. Best value in the area. Trust me, I spent a long time researching the several different communities.

                                                  Property Manager Response

                                                  7/2/2013

                                                  We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.
                                                  Review Author Icon

                                                  Current Resident 22334

                                                  Verified Resident 2013

                                                  5.0

                                                  7/1/2013

                                                  Great ...

                                                  Great

                                                    Property Manager Response

                                                    7/2/2013

                                                    We appreciate your feedback. Hearing from our residents helps ensure that we are providing amenities and services that meet their expectations.

                                                    Floor Plans & Pricing

                                                    Studio

                                                    Chic Studio

                                                    Studio, 1 Bath | 826 sq. ft.

                                                    See Floor Plan Details

                                                    Mod Studio

                                                    Studio, 1 Bath | 484 sq. ft.

                                                    $992 - $1,247

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    Luxor

                                                    1 Bed, 1 Bath | 969 sq. ft.

                                                    See Floor Plan Details

                                                    Townhome Loft D 1BR 1.5BA

                                                    1 Bed, 1.5 Baths | 1,277 sq. ft.

                                                    See Floor Plan Details

                                                    Swanky

                                                    1 Bed, 1 Bath | 825 sq. ft.

                                                    See Floor Plan Details

                                                    Townhome Loft A 1BR 1.5BA

                                                    1 Bed, 1.5 Baths | 1,327 sq. ft.

                                                    See Floor Plan Details

                                                    Ritz

                                                    1 Bed, 1 Bath | 1,006 sq. ft.

                                                    See Floor Plan Details

                                                    Posh

                                                    1 Bed, 1 Bath | 1,310 sq. ft.

                                                    See Floor Plan Details

                                                    Lumious

                                                    1 Bed, 1 Bath | 1,023 sq. ft.

                                                    See Floor Plan Details

                                                    Jubilee

                                                    1 Bed, 1 Bath | 792 sq. ft.

                                                    $1,030 - $1,417

                                                    See Floor Plan Details

                                                    Panache

                                                    1 Bed, 1 Bath | 802 sq. ft.

                                                    $1,089 - $1,376

                                                    See Floor Plan Details

                                                    Chic One Bedroom

                                                    1 Bed, 1 Bath | 826 sq. ft.

                                                    $1,207 - $1,500

                                                    See Floor Plan Details

                                                    1 Bedroom Townhome

                                                    1 Bed, 1.5 Baths | 1,249 sq. ft.

                                                    $1,241 - $1,608

                                                    See Floor Plan Details

                                                    Townhome Loft B 1BR 1.5BA

                                                    1 Bed, 1.5 Baths | 1,310 sq. ft.

                                                    $1,381 - $1,751

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    Royal

                                                    2 Beds, 2 Baths | 1,056 sq. ft.

                                                    See Floor Plan Details

                                                    Plush

                                                    2 Beds, 1 Bath | 1,032 sq. ft.

                                                    See Floor Plan Details

                                                    Lavish

                                                    2 Beds, 2 Baths | 1,180 sq. ft.

                                                    See Floor Plan Details

                                                    Imperial

                                                    2 Beds, 2 Baths | 1,070 sq. ft.

                                                    $1,224 - $1,551

                                                    See Floor Plan Details

                                                    Noble

                                                    2 Beds, 1 Bath | 931 sq. ft.

                                                    $1,269 - $1,564

                                                    See Floor Plan Details

                                                    Majestic

                                                    2 Beds, 2 Baths | 1,215 sq. ft.

                                                    $1,273 - $1,931

                                                    See Floor Plan Details

                                                    Splendid

                                                    2 Beds, 2 Baths | 1,298 - 1,363 sq. ft.

                                                    $1,319 - $1,769

                                                    See Floor Plan Details

                                                    Tranquil

                                                    2 Beds, 2 Baths | 1,275 sq. ft.

                                                    $1,358 - $1,694

                                                    See Floor Plan Details

                                                    Serenity

                                                    2 Beds, 2 Baths | 1,239 sq. ft.

                                                    $1,396 - $1,788

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    Elegant

                                                    3 Beds, 2 Baths | 1,428 sq. ft.

                                                    See Floor Plan Details

                                                    Votive

                                                    3 Beds, 2 Baths | 1,668 sq. ft.

                                                    See Floor Plan Details

                                                    Opulent

                                                    3 Beds, 2 Baths | 1,493 sq. ft.

                                                    See Floor Plan Details

                                                    Divine

                                                    3 Beds, 2 Baths | 1,488 sq. ft.

                                                    See Floor Plan Details

                                                    Penthouse

                                                    3 Beds, 2 Baths | 2,106 sq. ft.

                                                    $2,177 - $2,612

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    B+

                                                    Review Ratings (from 39 reviews)

                                                    Noise

                                                    3.5

                                                    Grounds

                                                    3.2

                                                    Safety

                                                    3.6

                                                    Office Staff

                                                    3.2

                                                    Maintenance

                                                    3.0

                                                    Neighborhood

                                                    3.7

                                                    Survey Scores (from 202 surveys)

                                                    Post-Tour Survey

                                                    4.6

                                                    Move-In Survey

                                                    3.8

                                                    Maintenance & Support Survey

                                                    3.8

                                                    Lease Renewal Survey

                                                    3.7

                                                    Review Count

                                                    A

                                                    Number of reviews in the past 365 days

                                                    39

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.05 days

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer and Dryer
                                                    Parking
                                                    • Covered Lot
                                                    • Garage Lot
                                                    • Other
                                                    • Surface Lot
                                                    • Covered Parking
                                                    • Garage
                                                    • Off Street Parking Available
                                                    • Reserved Boat & Trailer Parking (As Available)
                                                    Other
                                                    • Air Conditioning
                                                    • BBQ and Picnic Areas
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Clubhouse
                                                    • Community Center
                                                    • Dishwasher
                                                    • Door Attendant
                                                    • Fiber Internet Available
                                                    • Fireplaces in Penthouses Only
                                                    • Fitness Center
                                                    • Flexible Rent Payment
                                                    • Freeway Access
                                                    • Green Space
                                                    • Hard Wood Style Vinyl Flooring in Select Homes
                                                    • High Ceilings
                                                    • Large Dog Friendly
                                                    • Night Patrol
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Resident Services
                                                    • Oversized Closets
                                                    • Pool
                                                    • Quartz Countertops
                                                    • Soaking Tubs
                                                    • Spacious Floor Plans
                                                    • Volleyball Court
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                                                    Leasing

                                                    Artisan Apartments & Shops is a premier North Austin community offering one, two and three bedroom apartments featuring spacious, open floor plans, designer lighting, kitchen islands, spacious walk-in closets, master suites with garden tubs, ceiling fans, and direct-access garages. A city within a city, Artisan offers on-site dining at Thai Lada, Miyo Yakitori & Sushi. Pamper yourself at the spa, hair salon, barber shop, Thai massage, drop off your dry cleaning at A+ Cleaners, or visit Motion Chiropractic for your pain. Artisan is located on Parmer Lane just minutes from Lakeline Mall, the Arboretum shopping district and trendy hot spots like Alamo Drafthouse with quick access to major thoroughfares such as Hwy 183, FM 620, and the 45 Toll Road. Stop by for a tour and find your new home!
                                                    Show Less

                                                    Leasing Options

                                                      • None

                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Willow Bridge Property Company

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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?

                                                    Frequently Asked

                                                    How is Artisan Apartments and Shops Rated?
                                                    Based on 869 number of votes by renters, Artisan Apartments and Shops is currently rated 3.6 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Artisan Apartments and Shops?
                                                    Artisan Apartments and Shops is rated 3.2 out of 5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Artisan Apartments and Shops is rated 3 out of 5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    What are noise levels like at Artisan Apartments and Shops?
                                                    Artisan Apartments and Shops is rated 3.5 out of 5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    How safe is Artisan Apartments and Shops?
                                                    Artisan Apartments and Shops is rated 3.6 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    How satisfied are residents with the neighborhood?
                                                    Artisan Apartments and Shops is rated 3.7 out of 5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    How satisfied are residents with the staff at Artisan Apartments and Shops?
                                                    Artisan Apartments and Shops is rated 3.2 out of 5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 2.05 days to their community reviews in the past year.
                                                    Who manages Artisan Apartments and Shops?
                                                    Willow Bridge Property Company
                                                    What is the pet policy at Artisan Apartments and Shops?
                                                    No pet policy available
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    1 Bed, 1.5 Baths
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Studio, 1 Bath
                                                    What is the move-in special?
                                                    Up to 8 weeks free! (Select units, 12+ month leases)

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                                                    Under New Management

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Artisan Apartments and Shops is a 484 - 2,106 sq. ft. apartment in Austin in zip code 78729. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $992 - $2,612. Nearby cities include West Lake Hills, Del Valle, Manor, Pflugerville, Bee Cave, Manchaca, Cedar Park, Lakeway, Creedmoor, Round Rock, Hutto, Lago Vista, and Leander.