Pavilion Place
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Real Feedback from Actual Residents
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A+
Reviews Summary Video
Real Feedback from Actual Residents
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A+
Award Winner
5402 Renwick Dr, Houston, TX 77081

4.0

(1229 Reviews)
$820 - $1,355/mo
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Move-In Specials

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04...

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Reviews

4.0 rating

1229 total reviews

(

196 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 101067

Verified Resident 2014

5.0

9/25/2014

This is a nice quiet community, my neighbors are nice and say its a safe place to live which is important to me. The staff was very helpful and friendly. Lots of roaches though! The gym was tiny and disappointing, the bldg is a fa?ade and the TVs don't work.

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    Current Resident 100972

    Verified Resident 2014

    5.0

    9/24/2014

    Wonderful place, great staff. Clean and quiet. Close to restaurants, medical center, downtown, galleria mall, highway, belair, grocery. Big space apartment very reasonable price. Very satisfied with the unit condition during move in

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      Current Resident 100169

      Verified Resident 2013 - 2014

      4.3

      9/22/2014

      To live here was a good experienxe until I had to pay 223 dolars because my car was towed and when I went to the office nobody could help me. The office staf only removed the responsibility from their shoulders. On the other hand when I told them my problem they almost called me liar.

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        Current Resident 100004

        Verified Resident 2006 - 2014

        5.0

        9/22/2014

        Son muy buenos apartamentos estamos satisfechos con el servicio y la comunidad es muy amigable y el servicio de manteniemto es muy r?pido y eficiente , estamos muy contentos con pavilion place fue buena elecci?n estar residiendo aqu? gras

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          Current Resident 99656

          Verified Resident 2014

          4.8

          9/21/2014

          I've been living here for almost a month, and I'm quite satisfied with everything so far. The only small problem was right when I moved in.. I noticed a leakage on the kitchen sink, which was quickly fixed by maintenance, not a big deal at all. It's a quiet and nice looking community.

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            poorrenter34567

            Resident 2013 - 2014

            4.3

            9/17/2014

            Really a great place to live. It is quiet, safe, clean rooms, plenty of swimming pools, full of landscaping, very friendly staffs, most importantly it is affordable, majors highways are seconds away, an onsite convenience store is really convenient. I would recommend this apartment to anyone out there.

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              kiarachatrece

              Resident 2014

              4.8

              9/16/2014

              I love Pavilion. The staff is very welcoming and maintain great communication with prospective residents. I feel very safe with the security gate card access only. I'm so excited to begin living here. I also love the fact that we can paint and decorate the walls.

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                KingD21

                Resident 2014

                4.5

                9/15/2014

                Terrific apartments with plenty of pools. Pavilion also has apartment meetup parties which are all to fun. The community is nicer compared to other complexes in the area. They have many options for my TV and cable needs. The location is nearby Westheimer as well for any shopping needs. Overall one of the better apartment complexes in the area.

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                  Current Resident 97944

                  Verified Resident 2014

                  5.0

                  9/15/2014

                  It's been honestly amazing the staff was extremely helpful, the manager was ver sweet and understanding, my home was nice to walk into and prepared, and my neighbors are very friendly. I plan on staying here a while because it feels like home.

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                    Current Resident 97214

                    Verified Resident 2014

                    3.7

                    9/12/2014

                    I have only lived here a few weeks, but so far the experience has been good. I was able to get all paperwork do e before the day I moved in so I was able to get my keys quickly and move in. My only complaint so far is parking, I have never lived at a community this large and have always been able to park extremely close to my apartment, but not here.

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                      Current Resident 97190

                      Verified Resident 2014

                      5.0

                      9/12/2014

                      I moved in here less than a month ago and I have had enjoyed my apartment a lot! The building is not old but they cleaned and painted my apartment before my moving date. Thanks God I have not seen any bug or roaches so far. I believe Pavilion Place is a good choice.

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                        Current Resident 97103

                        Verified Resident 2014

                        4.0

                        9/11/2014

                        overall my experience has been good. The staff is friendly, the apartment clean, good security ( there is a live guard at every gate ). It is centrally located near shopping, restaurants, freeways, and not far from work, The fitness center is fantastic.

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                          Current Resident 96399

                          Verified Resident 2014

                          5.0

                          9/9/2014

                          Nice community. My girlfriend and I go to UH and the commute is decent. Very calm and very peaceful. Neighbors smile at you when you pass by. Parking kinda sucks though, but if you're not planning on having quite a few people over, then parking should be good.

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                            Current Resident 95708

                            Verified Resident 2008 - 2014

                            4.3

                            9/7/2014

                            Overall, during the five years we've lived here, our experience has been positive. There have been some minor issues, but nothing that wouldn't have happened in any other apartment community. I appreciate Property Manager Lolita James.

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                              Current Resident 95550

                              Verified Resident 2014

                              4.5

                              9/5/2014

                              The apartment complex is great! It's close to my place of employment and uptown Houston area. It's a quiet place with friendly neighbors. It has plenty of laundry facilities so there is sure to be one near you. Also what's great is that they offer a variety of apartment space sizes.

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                                Current Resident 94027

                                Verified Resident 2014

                                2.7

                                9/9/2014

                                This apartment is decent for the price. But I will not be resigning a lease. The grounds really neeed to be landscaped better. But the grounds near the leasing office are nicely landscaped. But it doesn't look that way throught the complex. The apartments really need to be upgraded. The kitchen appliances are really old.

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                                  Current Resident 93935

                                  Verified Resident 2014

                                  4.0

                                  9/2/2014

                                  The staff, especially Lilia, is very good. However, my apartment was not ready for me considering I had a large flea problem immediately after arriving. The first attempt to get pest control was daunting but has gotten much better since then

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                                    Prospective Resident 651640

                                    ProspectVisited 2014

                                    4.7

                                    8/31/2014

                                    After weeks of Searching for an apartment I Did my application today. I finally found a place where I can see myself living there. The leasing agent Lily made me feel right at home I'm happy with my choice. Can't wait to get approve and move into my new place.

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                                      Current Resident 651299

                                      Resident 2014

                                      4.5

                                      8/31/2014

                                      Just relocating from New York all I can say is that my move in process was very smooth and that's all thanks to my leasing agent she help me out so much with this big change in my life. The property location is even better im in the middle of everything...

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                                        Current Resident 93606

                                        Verified Resident 2013 - 2014

                                        3.3

                                        8/31/2014

                                        It should not take numerous attempts to place a maintenance request. It should not take a month of leaving messages for maintenance and no one getting back to me. Communication with this department needs improvement drastically. This is completely unacceptable!

                                          Property Manager Response

                                          9/3/2014

                                          We are sorry to hear that you have not been completely satisfied with your experience living at Pavilion Place. We take our resident's concerns very seriously and want to assure you that your complaints are being acknowledged. We strive to provide proficient maintenance services to our residents in a timely fashion. The best way to expedite service requests is to submit a formal work order; which can be conveniently made through our Resident Portal via the IMT Residential website at www.imtresidential.com/residentportal. There, you can submit and check the status of any service requests. If there is anything we can do to improve your living experience or should you have any further issues, please feel free to contact us directly at customerservice@imtresidential.com Thank you for taking your time to leave us feedback.
                                          Review Author Icon

                                          Current Resident 93540

                                          Verified Resident 2014

                                          2.7

                                          8/30/2014

                                          Pretty vague , not really throug all in information co cerning all details a.d parking and fitness center, since I.got my car towed because she wasnt very I.formative jhbxooooooooooooooooooooooooooooooooooooooooooooooooooooooo nnnnnnhhhhhhhhhuhdhdbchdjw xkw siscie djd cjdbd j e n dd j e n d in edjedbdddejdhcbcbccdbdhdhdhdbcbcbdhdbbcbd

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                                            Current Resident 93533

                                            Verified Resident 2014

                                            3.8

                                            8/30/2014

                                            It was actually quite nice the only thing I suggest is that everything is working properly. Because my toilet isn't.. And the office staff also needs to learn how to contact people back once they are contacted. If you want people to stay that would be key way to get people to your apartment complex.

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                                              Current Resident 620609

                                              Resident 2014

                                              4.2

                                              8/28/2014

                                              I love my new place spacious,great location,safe environment, only real problem I have is with the parking visitor parking is terrible but in all I'm pleased and a very nice and helpful Lilia Zetina who helped me through it all.

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                                                Current Resident 614223

                                                Resident 2014

                                                3.8

                                                8/28/2014

                                                This place is perfect for a single person, young or old. I wouldn't recommend it for older couples looking to settle down. The apartment size is perfect and affordable. I feel safe walking through the apartments and I've never felt as if my safety is threatened. That being said, I do always carry mace around. However, I have had some pretty big issues since moving in. 1.) the roaches. Upon signing my lease, I was told that my apartment and a few of the surrounding ones are dealing with roaches. They said that they would come in on the following Tuesday to spray. No one showed up. Now they say they are coming tomorrow, three days after the promised date. but I have already taken matters into my own hands. I'm not sure if I trust their pest control tactics. On the letter I received alerting me that they would be coming, it said to "leave open food in the pantry". I'm guessing that means so they can spray any roaches they find? That sounds ineffective. TIP: boric acid + peanut butter. Works wonders. 2.) parking. There are very limited parking spots, even if you have a permit. I am always having trouble finding one. Don't even get me started with the visitor spaces! My significant other spends 15-20 minutes just trying to find a visitor space every night. 3.) staff. I love how friendly and helpful the staff are, however the process of leasing the apartment was a huge headache. I wasn't given all the info needed upon being accepted so when I went to sign my lease, I was very unprepared. Before I was accepted, they were very vague on whether or not I got the apartment, and it took days for anyone to call or email me back whenever I had questions. Overall, it has been a decent experience and I think it's worth the move. It's a safe place with LOTS of commodities that make it hard to pass up. I would recommend this apartment complex.

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                                                  Current Resident 582727

                                                  Resident 2014

                                                  4.2

                                                  8/26/2014

                                                  The staff is friendly and very helpful. They are always excites to see you walk into the office and eager to help! Oasis is awesome! The apartments are very spacious and very well kept. Quiet neighborhood and I love that they have a mini mart just for the residents! Overall, great experience so far!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1A

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 615 sq. ft.

                                                    $820

                                                    See Floor Plan Details

                                                    1B

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 701 sq. ft.

                                                    $870

                                                    See Floor Plan Details

                                                    1C

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 800 sq. ft.

                                                    $930

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2A

                                                    3 Available Units

                                                    2 Beds, 1 Bath | 962 sq. ft.

                                                    $1,275

                                                    See Floor Plan Details

                                                    2B

                                                    2 Available Units

                                                    2 Beds, 2 Baths | 1,040 sq. ft.

                                                    $1,355

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A+
                                                    A+

                                                    Renter Ratings

                                                    A+

                                                    Review Ratings (from 141 reviews)

                                                    Noise

                                                    4.8

                                                    Grounds

                                                    4.8

                                                    Safety

                                                    4.8

                                                    Office Staff

                                                    4.9

                                                    Maintenance

                                                    4.9

                                                    Neighborhood

                                                    4.9

                                                    Survey Scores N/A

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    141

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.38 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Facilities
                                                    • Laundry Facilities
                                                    Parking
                                                    • Parking
                                                    Pets
                                                    • Dog Allowed
                                                      Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
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                                                    • Cat Allowed
                                                      Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
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                                                    Other
                                                    • 24/7 Emergency maintenance service
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Large Dog Friendly
                                                    • Lush Landscaping & Mature Trees
                                                    • Multiple Swimming Pools
                                                    • Privacy Fencing with Controlled Access
                                                    • Resident Portal
                                                    • Resident Service Center
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                                                    Leasing

                                                    Discover an apartment community that offers you comfort and convenience while keeping you just minutes away from the pulse of the great city of Houston. Just 15 minutes west of downtown, Pavilion Place is idyllically located right off I-69 in the charming and peaceful West Houston neighborhood of Gulfton, amazingly close to countless attractions and amenities. Our inviting 1 and 2-bedroom Gulfton apartments are stylishly appointed with designer color-coordinated interiors, as well as large walk-in closets and fully equipped kitchens. The resident community is able to enjoy six unique swimming pools, all across the property. While there is an abundance of shopping, dining, and resources in the area such as The Galleria Mall and all of the other attractions on Westheimer Road. As an IMT managed community, Pavilion Place offers 24/7 emergency maintenance service from our dedicated resident service center. Whenever you are ready to visit our fabulous apartments in Houston, TX, we are ready to welcome you! Text or call us to set up your private tour today.
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                                                    Leasing Options

                                                      • Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    IMT Residential

                                                    A
                                                    A
                                                    Communities
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                                                    Questions & Answers (1)

                                                    pavilionplace
                                                    Asked on: 12/11/2017
                                                    Q: Is there any 1 bedrooms available?

                                                    Frequently Asked

                                                    How is Pavilion Place Rated?
                                                    Based on 1229 number of votes by renters, Pavilion Place is currently rated 4 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Pavilion Place ?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 2.38 days to their community reviews in the past year.
                                                    Who manages Pavilion Place ?
                                                    IMT Residential
                                                    What is the pet policy at Pavilion Place ?
                                                    dog Allowed
                                                    Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.
                                                    Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
                                                    cat Allowed
                                                    Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.
                                                    Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    What is the move-in special?
                                                    LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04/15/26. $1000 will be credited to the second full month's statement. Special excludes all property transfers and current residents.

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                                                    Pavilion Place is a 615 - 1,040 sq. ft. apartment in Houston in zip code 77081. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $820. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, Missouri City, Pearland, South Houston, Fresno, Manvel, Pasadena, Road Spring, Arcola, and Cypress.

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