Pavilion Place
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Real Feedback from Actual Residents
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A+
Reviews Summary Video
Real Feedback from Actual Residents
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A+
Award Winner
5402 Renwick Dr, Houston, TX 77081

4.0

(1229 Reviews)
$820 - $1,355/mo
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Move-In Specials

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04...

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Reviews

4.0 rating

1229 total reviews

(

196 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

alope1995

Resident 2012 - 2014

4.0

7/22/2014

I have live here for 2 years and I have yet to have a complain. Excellent location, only minutes away fron galleria mall. Exellent place to move in. This place is pet friendly qnd family oriented, very quiet during the day and super quiet at night. Friendly atmosphere

    Review Author Icon

    Prospective Resident 85580

    ProspectVisited 2014

    3.2

    7/21/2014

    I think most of the recent reviews are fake. The leasing office is nice, however they fail to tell you that 2 people were killed recently in one of the units. The apartment they took me to see literally smelled like death , so I came to look at reviews and learned of the homicide. I think that is why they require you to pay the deposit before you even know if your application is approved. They will not run the application , even though you pay the application fee unless you pay for full deposit. Also they tell you their rates change daily to try to entice you to pay the application fee plus deposit. You see the showroom and think ya this is nice...... its a scam.

      Property Manager Response

      7/24/2014

      I'm sorry to hear you were not satisfied with your visit at Pavilion Place. We strive to provide the best customer service possible to all of our residents. To provide us insight regarding our resident experiences, and to continuously enhance our customer service, we participate in a resident satisfaction survey program using a third party survey company that allows our residents to feed their reviews directly to Apartment Ratings through the Verified Resident Program. The reviews posted on Apartment Ratings ??From: Verified Resident ?? are exclusively from our residents. I hope this alleviates your concerns about Pavilion Place Apartments' credibility and we also invite you to come back so we can resolve all your other concerns in person.
      Review Author Icon

      Current Resident 18434

      Resident 2013 - 2014

      4.2

      7/15/2014

      Management, staff and services are pretty good, overall. Every time I needed to solve some issue in my apartment they came and fixed it really fast. The complex is relatively well located, one mile from Westheimer avenue, where you can find almost everything you need. If you don't have a car, like me, the bus to downtown passes one block from here, so accessing other parts of the city is not a problem, unless you need to take it on Sundays. The line doesn't work on Sundays. There are some minor issues like the laundry room near my unity always has some broken washing machines. But there are so many of them in the room that I never had problems finding a free one. Sometimes I feel the mailbox could be a little bit closer to the apartment, I have to walk a block to get my mail. I do think the gate that doesn't require the access card right behind my apartment could be a threat, but I never heard of any problem from anyone.

        Review Author Icon

        dryberg

        Resident 2014

        4.0

        7/14/2014

        Courteous, helpful, respectfully staff. They are also helpful and cooperative in resolving resident issues. The apartments are pet friendly. Apartments are well maintained.

          Review Author Icon

          Prospective Resident 981730

          ProspectVisited 2014

          4.5

          7/12/2014

          I put my app in today with Lily in the office. She was super friendly and helpful with the process so I'm really excited to move in!

            Review Author Icon

            Prospective Resident 967439

            ProspectVisited 2014

            1.0

            7/11/2014

            I went and applied to live there, because previously lived there and really treated me very well and wanted to go back but my surprise was that they treated me so bad I hiban to regreasar my li fineto and I never returned because it was because the only miss the cleaning attendent because ls person I waited on me never had time and never worry about me until it looked like I was going to rent free and so was not that bad service worst and well arrogant person and have no personal trained to care and not to the area outside the memorisl really my experience I would think dis oeor veses before returning to my very MSLA care to residents.

              Property Manager Response

              7/11/2014

              We are sorry to hear that you were not completely satisfied with your experience living at Pavilion Place. We take our resident's concerns very seriously and want to assure you that yours are being acknowledged. If there is anything we can do to improve your living experience or should any further issues arise, please feel free to contact us directly us customerservice@imtresidential.com. Thank you for taking the time to provide us with feedback.
              Review Author Icon

              Keairra21

              Resident 2014

              5.0

              7/7/2014

              When I first came inside I was already in shock. They are so clean and friendly especially Liz, she showed me and my friends around the apartments and made us feel welcomed. I would refer all my friends to talk to Liz she just made me feel comfortable. Don't get me wrong the others are nice as well. But Liz was the person that I just connected with she's amazing.

                Review Author Icon

                Current Resident 79821

                Verified Resident 2014

                4.8

                7/7/2014

                I like the location, close to all the important pleces in the city. The community is very quiet. The security gards are very friendly. The apartments have new appliances, new carpet, they clean. There is always parking place. All the finishing touches are taken care of. The office staff is very friendly. I love the place.

                  Review Author Icon

                  Prospective Resident 820158

                  ProspectVisited 2014

                  4.3

                  7/12/2014

                  Stop by with my locator to view a bedroom apartment, a sweet young lady show us around we look at the pool, fitness center, laundry room they even have a corner stop that was pretty kool... still trying to make my decided.

                    Review Author Icon

                    Prospective Resident 819662

                    ProspectVisited 2014

                    4.7

                    6/30/2014

                    I submitted an application here at Pavilion Place looking forward to move in to my own apartment Ms. Lily is helping me out she is very patient so if anyone is looking for an apartment come see Lily she awesome...

                      Review Author Icon

                      Prospective Resident 819228

                      ProspectVisited 2014

                      4.2

                      6/30/2014

                      My girlfriend and I have been looking for our first apartment together and we are being very particular about what we want. We were welcomed to the property by Oasis, who was super friendly, enthusiastic, and knowledgable about the property and what they had to offer. I was pleased with the service we received and are looking forward to moving in. (:

                        Review Author Icon

                        Current Resident 819073

                        Resident 2013 - 2014

                        4.7

                        6/30/2014

                        Came by to pay my rent and all I can say is that everyone that works in the office are so friendly and nice! I guess I'll have to stop by more often.

                          Review Author Icon

                          datboi0204

                          Resident 2006 - 2014

                          4.7

                          6/30/2014

                          **Very good location for jobs and easy access to the freeways! Even though the parking is a little bit hard for our guest at night I can deal with staying here. They have pest control everyweek so for people to say they have roach problems I do not see how. The office staff is okay ! I recently renewed my contract and Oasis is probably one of the few that will go over everything with you. I do recommend this property.

                            Review Author Icon

                            marciebrown

                            ProspectVisited 2014

                            4.5

                            6/30/2014

                            Visited Pavilion Place while apartment shopping. The office staff was very nice. Oasis greeted me with a big smile. She was very helpful and pleasant. I will definitely keep this place in mind when making my final decision.

                              Review Author Icon

                              Prospective Resident 816748

                              ProspectVisited 2014

                              4.7

                              6/30/2014

                              I have been looking for apartments going on 3 weeks now and I'm happy to say that I found my new home at Pavilion Place I'm getting A3 love the layout and my furniture will fit just fine... I'm super excited I can't wait to move in

                                Review Author Icon

                                Current Resident 816438

                                Resident 2014

                                4.5

                                6/30/2014

                                I'm glad that I moved in here at Pavilion Place I'm only 10mins away from my job...I so don't miss being stuck in traffic for over an hour. Overall everything is good here in my apartment! Office staff is great.

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                                  Current Resident 816004

                                  Resident 2012 - 2014

                                  5.0

                                  6/30/2014

                                  I came in to sign my lease renewal and Ms. Lily was so sweet to explain the lease contact I'm glad I decided to stay for another year!

                                    Review Author Icon

                                    Prospective Resident 815229

                                    ProspectVisited 2014

                                    5.0

                                    6/30/2014

                                    I went to see an apartment at Pavilion Place and was greeted by Lily, she was awesome! Very impressed with the great service and apartment. I am really considering leasing an apartment.

                                      Review Author Icon

                                      kduroseau

                                      ProspectVisited 2014

                                      3.8

                                      6/30/2014

                                      Nice location and spacious apartments. Wonderful office staff. Oasis was very pleasant and knowledgeable.

                                        Review Author Icon

                                        hurst_89

                                        ProspectVisited 2015

                                        5.0

                                        4/28/2015

                                        The place is beautiful and very well kept.the overall service was amazing. Oasis was very helpful on what I was looking for, just want in my budget. I would definitely recommend these apartments to anyone!

                                          Review Author Icon

                                          Current Resident 770806

                                          Resident 2014

                                          4.2

                                          6/27/2014

                                          ** Pavilion Place is a pretty decent apartment. Ive been here for 2 months now and so far Im pretty happy with it. The maintainence staff is pretty consistent and quick to respond. The Unit has good size for the price and the neighbors seem t be pretty friendly. I also had Oasis help me with my move in and she was Excellent! Probabaly my only complaint is sometimes it floods in front of my steps because they run the sprinklers every night, but other than that im enjoying my apartment.

                                            Review Author Icon

                                            Current Resident 763583

                                            Resident 2013 - 2014

                                            3.7

                                            6/26/2014

                                            I lived hear since July of 2013 and this has been a great community to live. Easy to get to free ways . I was going to move closer to my job but didn't because these apartment are good and in a good place with a good place. I want to thank oasis in the leasing office for making my decision to stay or move closer to my job easy. She great!! As well as Sandra for helping my find opinion when I got behind on rent because a lost in the family!!!! Thanks pavilion place.

                                              Review Author Icon

                                              Current Resident 78073

                                              Verified Resident 2014

                                              5.0

                                              6/25/2014

                                              The staff at Pavillion Place are extremely amiable. They made my move very pleasant. My apartment was cleaned and ready for me in a very quick manner. My neighbors are very affable. The perks are having the washer and driers very close by. I highly recommend these apartments.

                                                Review Author Icon

                                                Current Resident 77693

                                                Verified Resident 2013 - 2014

                                                5.0

                                                6/23/2014

                                                Moving experience was very easy. Office staff is excellent . Community is clean and very well kept. Pool and surrounding pool area is well kept. Easy to find parking near apartment . Community is quiet and security is very helpful as well. Enjoying my new home.

                                                  Review Author Icon

                                                  Current Resident 77649

                                                  Verified Resident 2014

                                                  5.0

                                                  6/23/2014

                                                  Good exp so far.I liked the way lys helped us from beginning the office space is also good i moved from chimney rock so its more or less the same feel as they are sister apartments the post box is closer too and so far everything looks nice will see how it turns out

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1A

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 615 sq. ft.

                                                    $820

                                                    See Floor Plan Details

                                                    1B

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 701 sq. ft.

                                                    $870

                                                    See Floor Plan Details

                                                    1C

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 800 sq. ft.

                                                    $930

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2A

                                                    3 Available Units

                                                    2 Beds, 1 Bath | 962 sq. ft.

                                                    $1,275

                                                    See Floor Plan Details

                                                    2B

                                                    2 Available Units

                                                    2 Beds, 2 Baths | 1,040 sq. ft.

                                                    $1,355

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A+
                                                    A+

                                                    Renter Ratings

                                                    A+

                                                    Review Ratings (from 141 reviews)

                                                    Noise

                                                    4.8

                                                    Grounds

                                                    4.8

                                                    Safety

                                                    4.8

                                                    Office Staff

                                                    4.9

                                                    Maintenance

                                                    4.9

                                                    Neighborhood

                                                    4.9

                                                    Survey Scores N/A

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    141

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.38 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Facilities
                                                    • Laundry Facilities
                                                    Parking
                                                    • Parking
                                                    Pets
                                                    • Dog Allowed
                                                      Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
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                                                    • Cat Allowed
                                                      Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
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                                                    Other
                                                    • 24/7 Emergency maintenance service
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Large Dog Friendly
                                                    • Lush Landscaping & Mature Trees
                                                    • Multiple Swimming Pools
                                                    • Privacy Fencing with Controlled Access
                                                    • Resident Portal
                                                    • Resident Service Center
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                                                    Leasing

                                                    Discover an apartment community that offers you comfort and convenience while keeping you just minutes away from the pulse of the great city of Houston. Just 15 minutes west of downtown, Pavilion Place is idyllically located right off I-69 in the charming and peaceful West Houston neighborhood of Gulfton, amazingly close to countless attractions and amenities. Our inviting 1 and 2-bedroom Gulfton apartments are stylishly appointed with designer color-coordinated interiors, as well as large walk-in closets and fully equipped kitchens. The resident community is able to enjoy six unique swimming pools, all across the property. While there is an abundance of shopping, dining, and resources in the area such as The Galleria Mall and all of the other attractions on Westheimer Road. As an IMT managed community, Pavilion Place offers 24/7 emergency maintenance service from our dedicated resident service center. Whenever you are ready to visit our fabulous apartments in Houston, TX, we are ready to welcome you! Text or call us to set up your private tour today.
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                                                    Leasing Options

                                                      • Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    IMT Residential

                                                    A
                                                    A
                                                    Communities
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                                                    Questions & Answers (1)

                                                    pavilionplace
                                                    Asked on: 12/11/2017
                                                    Q: Is there any 1 bedrooms available?

                                                    Frequently Asked

                                                    How is Pavilion Place Rated?
                                                    Based on 1229 number of votes by renters, Pavilion Place is currently rated 4 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Pavilion Place ?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 2.38 days to their community reviews in the past year.
                                                    Who manages Pavilion Place ?
                                                    IMT Residential
                                                    What is the pet policy at Pavilion Place ?
                                                    dog Allowed
                                                    Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.
                                                    Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
                                                    cat Allowed
                                                    Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.
                                                    Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    What is the move-in special?
                                                    LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04/15/26. $1000 will be credited to the second full month's statement. Special excludes all property transfers and current residents.

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                                                    Pavilion Place is a 615 - 1,040 sq. ft. apartment in Houston in zip code 77081. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $820. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, Missouri City, Pearland, South Houston, Fresno, Manvel, Pasadena, Road Spring, Arcola, and Cypress.

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