Pavilion Place
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Real Feedback from Actual Residents
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A+
Reviews Summary Video
Real Feedback from Actual Residents
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A+
Award Winner
5402 Renwick Dr, Houston, TX 77081

4.0

(1229 Reviews)
$820 - $1,355/mo
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Move-In Specials

LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04...

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Reviews

4.0 rating

1229 total reviews

(

196 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Jordan011508

Resident 2010 - 2013

5.0

5/30/2013

Cristina and the maintenance team are great. I have been living here for 2 years and every time I put in a request it gets done no more than two days unless its an emergency. I love living here I don't mind renewing my lease becaus I get a carpet cleaning.

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    Current Resident 831704

    Resident 2000 - 2013

    4.0

    5/30/2013

    I have lived here for around 18 years and that should speak for something in itself. There have been many changes over these years but for the most part usually for the better. The staff is polite and professional. There are times however when you have to leave a message and those calls could be returned more promptly. I am an avid pet lover, but, I would appreciate a closer watch out for dogs above the weight limit because there are several. The grounds are very nice and the upkeep managed well. I strongly feel that the best part of the workings of Pavilion Place is the maintenance department. The young lady who takes our maintenance request and sees to it that these thing are done, far outshines any other person, that I have come across, in her position! Repairs are completed in a prompt and timely. I have been happy living here and pleased that things run rather smoothly to keep out home pleasant.

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      madeleinea.thompson

      Resident 2013

      2.0

      5/28/2013

      To start, I'm VERY suspicious of the 5 star ratings. My biggest issue is apathetic, if not openly lazy and unethical, management. Any issue I've brought to them has either been ignored (I've literally left over a dozen messages with no response) or laughed at. There's NEVER parking after 10 pm, and I'm hardly ever out of work before then. The neighborhood is shady, and I have to park 1/4 mile down the road and walk by myself home. The gate guards let about anyone through, and when I address the parking issues, they simply shrug. There are a fair amount of roaches as well. The pluses here are floor space and cost. Otherwise, I feel VERY unsafe walking around here and as though all my issues have been disregarded. I can almost guarantee the management will not raise a finger to correct these issues.

        Property Manager Response

        6/6/2013

        We are sorry to hear that you have not been completely satisfied with your experience living at Pavilion Place. We take our resident's concerns very seriously and want to assure you that your concerns are being acknowledged. In no way does IMT encourage the posting of falsified reviews by team members or residents. We absolutely do, however, encourage our residents who have had a positive experience at our community to share their experience on ApartmentRatings.com. If there is anything we can do to improve your living experience or should any further issues arise, please feel free to contact us directly at customerservice@imtresidential.com. We value you as a resident and appreciate you taking the time to provide us with feedback.
        Review Author Icon

        pausantos

        Resident 2012 - 2013

        5.0

        5/27/2013

        the most i like from pavilion place is the fact that i drive five minutes to get to my work and school also that the management is very good; even that most of the time i'm not at the apt i count that every time i have an issue they will solve it as soon as possible. thank you all at PAVILION PLACE.

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          linata30

          Resident 2006 - 2013

          5.0

          5/25/2013

          Best deal of the area nice place to live near galeria area and very good management. No pest issues and maintenance provide the residents with a professional quality of service.

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            kalima99

            Resident 2008 - 2013

            5.0

            5/25/2013

            i love pavilion as our home. nice green areas for the kids to play.very good maintenance service always on time.

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              Prospective Resident 760001

              ProspectVisited 2013

              3.3

              5/25/2013

              The apartments are nice and very well treated.. CP

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                letsbereal99

                ProspectVisited 2013

                2.0

                5/24/2013

                Are you people this desperate to get new tenants by having someone come on this site ALL MOST EVERYDAY and leave false positive comments? You are abusing this site and trying to use it to your advantage. Its not fair to the people who come to read personal honest accounts.

                  Property Manager Response

                  6/6/2013

                  We are sorry to hear that you have not been completely satisfied with your experience living at Pavilion Place. We take our resident's concerns very seriously and want to assure you that your concerns are being acknowledged. In no way does IMT encourage the posting of falsified reviews by team members or residents. We absolutely do, however, encourage our residents who have had a positive experience at our community to share their experience on ApartmentRatings.com. If there is anything we can do to improve your living experience or should any further issues arise, please feel free to contact us directly at customerservice@imtresidential.com. We value you as a resident and appreciate you taking the time to provide us with feedback.
                  Review Author Icon

                  lunar18

                  Resident 2000 - 2013

                  5.0

                  5/23/2013

                  I been living at pavilion place for about 15 years and i'm loving here. I like the pools they are kept clean and beutifull.cristina at maintenance is veru professional polite friendly and aleays able to solve our maintenance concerns prompt. I aleays recommend the property to.my friends.

                    Review Author Icon

                    Current Resident 647626

                    Resident 2009 - 2013

                    5.0

                    5/20/2013

                    very profesional team at maintenance they are alway friendly and able to take care of my issues promptly the lady on the maintenance office has very good customer service skills and knowledge of what she does. I love the property and the hard workers in genetal.

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                      dulcesita12

                      Resident 2005 - 2013

                      5.0

                      5/20/2013

                      I have been here since 2005 and won't move out until i get a house. Nice place to raise my kid clean and nice pool big green areas for them to play. I'll recomend pavilion place

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                        Lighton99

                        Resident 2010 - 2013

                        5.0

                        5/20/2013

                        Pavilion is a nice place to Live near to galeria rea. We have more than one very nice pool that are always clean and open to enjoy the time with the kids. They have one of the larges pest control company in USA if You keep your house neat and clean and report any issue since the problem starts You shouldn't have out of control problems. I recommend pavilion place to my friends and to the people that can't afford a very expensive rent, You can find quality of Life ataque pavilion.

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                          Vavasaki

                          Resident 2010 - 2013

                          5.0

                          5/17/2013

                          I have been living here for 3 years .. very nice place safe and quiet.. Managment is fair. Maintnace is super . Everything get fixed. Ms. Christina brown Is doing an out standing job to make residents happy. She is always on the top of every Situation. Whenever I have some issues , she works around my schedule to make sure The fixing won't give any inconviniance. Over all I am happy in this apartments

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                            vicma7

                            Resident 2009 - 2013

                            5.0

                            5/16/2013

                            I found Pavilion Place a very nice place to live. The only parking issues i've had have been after 2AM, but never before that...so it is not a problem for me. Management is always trying to get us residents involved in a little events they host and they are pretty fun. I have no had a pest control issues since i moved in, i think is depends also on how clean you like to keep your house. I think they need to invest in some landscaping, i would enjoy my morning jogs a little more if i ran on grass instead of dirt. overall, i love it here and i do not plan on leaving until i purchase my home. I recomment it here, i have no regrets!

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                              Hybrid1300

                              Resident 2006 - 2013

                              4.0

                              9/3/2013

                              I want to compliment that the maintenance staff is superb. They immediately react to the request and complete it in a timely fashion. Samuel is very friendly and assure a follow up once the job is completed.

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                                livin4tomorrow

                                Resident 2013

                                5.0

                                5/13/2013

                                Moved in about a month ago and I can honestly say this was a GREAT move. I love this place. The staff here is so friendly and professional. The location is great, very quiet, and safe. The only problem for me is "visitor" parking. There is never visitor parking availiable. I rarely have guest but when I do there is never an open spot for parking. But other than that this place rocks!!

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                                  soniamcp

                                  Resident 2006 - 2013

                                  5.0

                                  5/2/2013

                                  I have renewed my 6th contract at Pavilion Place and I couldn't be happier. Maintenance is great, everytime I have an issue, the office is very responsive no matter what my concern is. I consider all of the ladies in the office very professional. Parking is tight for visitors but I've never had an issue finding parking as a resident. I keep my apartment very clean therefore, I do not have a pest control issue. I love living here and I highly recommend it. I am a young professional in Houston and Pavilion Place has been perfect for my budget, my commute to work in the medical center and I will only leave these apartments when I purchase something for myself.

                                    Review Author Icon

                                    tetegleonz

                                    ProspectVisited 2012 - 2013

                                    5.0

                                    4/30/2013

                                    three months ago I was on holiday and had the opportunity to go to visit a friend to these apartments, which I loved because they enjoy a perfect evening in their pools. caught my attention like the comfort of their bedrooms, like the large kitchen. these apartments are excellent. Bye

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                                      evans03

                                      Resident 2013

                                      5.0

                                      4/29/2013

                                      I stopped by to take a tour of the property, I was very impressed with how clean and well kept it was. The staff seemed very friendly.

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                                        Current Resident 218400

                                        Resident 2012 - 2013

                                        5.0

                                        4/29/2013

                                        The maintenance clean very good they left the apartment shining and the guys from the office are very nice and know what they are doing....CP

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                                          Current Resident 198932

                                          Resident 2009 - 2013

                                          5.0

                                          4/28/2013

                                          the only parking issue i've had have been after 2AM, butacas never before that...so it is not a problem for me ve. management is always trying todo heterog nea us residents involved in little events they host and they are pretty fun. i have not had pest control issue aince i moved in, but that is because i keep my apartment clean. i think they need to invest in se landscapd enjoy my morning jogs a little more if i ran on grass instead of dirt.ing, i woul

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                                            Current Resident 194437

                                            Resident 2011 - 2013

                                            5.0

                                            4/28/2013

                                            Nice friendly care people at the leasing office. Maintenance always providing quality of service on time.i have been happy at pavilion since i moved in two years ago. No mayor complains

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                                              Current Resident 189911

                                              Resident 2013

                                              5.0

                                              4/28/2013

                                              I just moved in recently, I love my apartment! the location is great. close to the galleria. The staff is very nice,if you have a maintenance request it is done in a timely manner!

                                                Review Author Icon

                                                Current Resident 172830

                                                Resident 2013

                                                5.0

                                                4/27/2013

                                                The apartments have a great scent and view. I just love the maintenance here it is great!.. CP

                                                  Review Author Icon

                                                  wally04

                                                  Resident 2013

                                                  4.8

                                                  4/27/2013

                                                  My wife and I love it here. The maintenance is perfect. My children love the clean pools which are kept clean all the time thanks to one of their hard workers, Rogelio. The leasing office is friendly and take care of any problems fast. I recommend this place to anyone.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1A

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 615 sq. ft.

                                                    $820

                                                    See Floor Plan Details

                                                    1B

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 701 sq. ft.

                                                    $870

                                                    See Floor Plan Details

                                                    1C

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 800 sq. ft.

                                                    $930

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2A

                                                    3 Available Units

                                                    2 Beds, 1 Bath | 962 sq. ft.

                                                    $1,275

                                                    See Floor Plan Details

                                                    2B

                                                    2 Available Units

                                                    2 Beds, 2 Baths | 1,040 sq. ft.

                                                    $1,355

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A+
                                                    A+

                                                    Renter Ratings

                                                    A+

                                                    Review Ratings (from 141 reviews)

                                                    Noise

                                                    4.8

                                                    Grounds

                                                    4.8

                                                    Safety

                                                    4.8

                                                    Office Staff

                                                    4.9

                                                    Maintenance

                                                    4.9

                                                    Neighborhood

                                                    4.9

                                                    Survey Scores N/A

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    141

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.38 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Facilities
                                                    • Laundry Facilities
                                                    Parking
                                                    • Parking
                                                    Pets
                                                    • Dog Allowed
                                                      Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
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                                                    • Cat Allowed
                                                      Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.. Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
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                                                    Other
                                                    • 24/7 Emergency maintenance service
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Large Dog Friendly
                                                    • Lush Landscaping & Mature Trees
                                                    • Multiple Swimming Pools
                                                    • Privacy Fencing with Controlled Access
                                                    • Resident Portal
                                                    • Resident Service Center
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                                                    Leasing

                                                    Discover an apartment community that offers you comfort and convenience while keeping you just minutes away from the pulse of the great city of Houston. Just 15 minutes west of downtown, Pavilion Place is idyllically located right off I-69 in the charming and peaceful West Houston neighborhood of Gulfton, amazingly close to countless attractions and amenities. Our inviting 1 and 2-bedroom Gulfton apartments are stylishly appointed with designer color-coordinated interiors, as well as large walk-in closets and fully equipped kitchens. The resident community is able to enjoy six unique swimming pools, all across the property. While there is an abundance of shopping, dining, and resources in the area such as The Galleria Mall and all of the other attractions on Westheimer Road. As an IMT managed community, Pavilion Place offers 24/7 emergency maintenance service from our dedicated resident service center. Whenever you are ready to visit our fabulous apartments in Houston, TX, we are ready to welcome you! Text or call us to set up your private tour today.
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                                                    Leasing Options

                                                      • Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    IMT Residential

                                                    A
                                                    A
                                                    Communities
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                                                    Questions & Answers (1)

                                                    pavilionplace
                                                    Asked on: 12/11/2017
                                                    Q: Is there any 1 bedrooms available?

                                                    Frequently Asked

                                                    How is Pavilion Place Rated?
                                                    Based on 1229 number of votes by renters, Pavilion Place is currently rated 4 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Pavilion Place ?
                                                    Pavilion Place is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Pavilion Place ?
                                                    Pavilion Place is rated 4.9 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 2.38 days to their community reviews in the past year.
                                                    Who manages Pavilion Place ?
                                                    IMT Residential
                                                    What is the pet policy at Pavilion Place ?
                                                    dog Allowed
                                                    Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.
                                                    Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
                                                    cat Allowed
                                                    Restrictions: No weight restriction. Some breed restrictions apply. Pets must be housebroken. Monthly pet rent may apply. Photo and pet interview required. Must have proof of current vaccination. Please call our Leasing Center for complete Pet Policy information.
                                                    Comments: At Pavilion Place, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too! $300 NON-REFUNDABLE PET FEE FOR ONE PET. $400 NON-REFUNDABLE PET FEE FOR TWO PETS.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    What is the move-in special?
                                                    LOOK & LEASE: Receive $1000 off rent when you apply within 24 hours of your tour.* *Restrictions apply; offer subject to change at any time. Offer expires on 04/15/26. $1000 will be credited to the second full month's statement. Special excludes all property transfers and current residents.

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                                                    Pavilion Place is a 615 - 1,040 sq. ft. apartment in Houston in zip code 77081. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $820. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, Missouri City, Pearland, South Houston, Fresno, Manvel, Pasadena, Road Spring, Arcola, and Cypress.

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