B-
B-
Award Winner
500 Maxham Road, Austell, GA 30168

4.1

(435 Reviews)
$1,101 - $1,762/mo

Reviews

4.1 rating

435 total reviews

(

0 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Gjohn922

Resident 2021

4.8

11/8/2021

Let me start off by saying I do not like Apartments but this is been an awesome experience especially with the staff when I first moved in I received a fraudulent cashier's check why didn't know there was such a thing as a fraudulent cashier's check I didn't know you could forward you cash your check so anyway I put me behind the 8-ball I overdrew my account and so I ended up late on my rent and it's just for the Snowball Effect and they've just been extremely patient under the circumstances but under my on my end has been very embarrassing that you have these scammers out here that prey on the public and it just seems like there's nothing from Portia to Erica a really been very very very very helpful and accommodating and I know the circumstances is try their patience but they've just been over backwards to help and I really really really appreciate them

    Review Author Icon

    TimikaNCarter

    Resident 2021

    5.0

    10/28/2021

    The customer service is excellent! I really appreciate the follow up and face-to-face contact. Alice and Jessica was very helpful from start to finish. I look forward to living at this complex and having great neighbors!

      Review Author Icon

      Current Resident 644397

      Resident 2021

      5.0

      10/7/2021

      Staff were amazing! They helped me with top of the line enthusiasm and efficient information regarding the rental property. Treated with comfort and care. For a first time mover they made the process smooth and easy. I was treated by Alice and her help was insurmountable and appreciated by her consistent support. Highly suggest.

        Review Author Icon

        Current Resident 649202

        Resident 2021

        4.3

        10/7/2021

        Ms.Alice is the best leasing agent you can ask for . Gets the job done quickly . I think it only took MAYBE a week to get me applied and into an apartment. They have apartments available as of today ! Call and ask for Alice !

          Review Author Icon

          Nickita

          Resident 2020 - 2021

          5.0

          1/12/2021

          I love this community because the staff is very friendly, welcoming and professional. I've had the pleasure of working with Juliet and Annette and they were so nice a nod professional. Birch Landing is in a nice location and so far I love it here. I would definitely recommend it to anyone looking to relocate.

            Review Author Icon

            Current Resident 226661

            Resident 2020

            5.0

            8/12/2020

            I have been here now for a year and just renewed my lease and May again! Love Alice and staff very friend and helpful always!!! Clean quiet community no roaches no trash everywhere a place to truly call home

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              Current Resident 359571

              Resident 2020

              4.2

              8/7/2020

              I Loooove Ms. Alice! She was so wonderful and professional the entire time. Definitely talk to her if you're trying to get a place here. She's very patient, very kind and very vibrant! They also have a fitness center here and a indoor pool that is gorgeous!

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                Current Resident 368003

                Resident 2020

                5.0

                8/6/2020

                Ms. Alice was the best agent to work with. She was sweet, patient, understanding, and nice. She also worked with me to get me in my apartment fast! I would definitely recommend this neighborhood to a friend.

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                  Current Resident 374606

                  Resident 2020

                  5.0

                  8/5/2020

                  My first experience at birch landing apartments was good. Aaron Jackson communicated with me very well and explain everything I needed to do in the application process. I am very happy to be mpving in and enjoying my stay. Birch landing apartments is a nice place to stay.

                    Review Author Icon

                    Current Resident 375784

                    Resident 2020

                    4.8

                    8/5/2020

                    My move in was a very smooth transition. Aaron and Alice were so helpful and I think they were more excited than we were about moving in. If you are looking for a safe apartment, I would recommend that you check out ----- Landing...we found our apartment in one week and we got approved in two weeks.

                      Review Author Icon

                      Current Resident 385983

                      Resident 2020

                      5.0

                      8/4/2020

                      The entire staff is great and were helpful through the entire process. Everything was smooth and I moved in with ease. I am thankful and will recommend them to anyone. I love my apartment. I have wood floors and a fire place

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                        Jericahh

                        Resident 2020

                        5.0

                        7/29/2020

                        I really appreciate the support or Ms. Alice in the leasing office. She worked around the clock to make sure that my application was approved and that I was satisfied. I greatly appreciate her service and would recommend anyone looking for an apartment to give her a visit.

                          Review Author Icon

                          Current Resident 454772

                          Resident 2020

                          4.0

                          7/24/2020

                          I'm a new resident and I just want to applaud Alice she helped me and was very patient during the application process very knowledgeable and professional it was my pleasure working with you...thank you so much

                            Property Manager Response

                            7/27/2020

                            Thank you for choosing Birch Landing and sharing such a wonderful experience with our team.
                            Review Author Icon

                            Current Resident 467513

                            Resident 2020

                            5.0

                            7/22/2020

                            They were so helpful! Very efficient and fast to make sure I had everything I needed. Mr. Aaron Jackson was personally my guidance through it all. Very nice and helpful. Additionally, the staff was extremely nice especially Ms. Alice.

                              Property Manager Response

                              7/27/2020

                              Thank you so much for sharing your positive experience with our team. We are happy you chose Birch Landing.
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                              Current Resident 498854

                              Resident 2020

                              4.2

                              7/17/2020

                              The property is in a nice location. It is close to twenty . The leasing manager Alice is very nice , sweet and I recommend this community to anyone who is looking for a great place to live. Come check out Ms. Alice at birch landing apartments.

                                Property Manager Response

                                7/27/2020

                                Thank you so much for sharing your experience with Alice. We are grateful you made Birch Landing your home!
                                Review Author Icon

                                Anne_C612

                                ProspectVisited 2020

                                1.0

                                7/15/2020

                                Hi! I applied to Birch Landing With ------------- (don't know how to spell her last name) but let me just say this IT WAS THE MOST HORRIBLE EXPERIENCE IVE EVER HAD! This is the 4th place that I've applied to so yea when I say THE WORST I MEAN IT! So little back story I'm in my first trimester (yay me) & work from home so after applying to a few places and being denied I did my research and found Ventron who is a well knowN 2nd chance management company! I will say this ALL the positive reviews you see on and ----- HAS TO BE FAKE!! Because the day I applied to asked me to leave an review, & I told myself I would wait til I get the key, fast forward she ----- footed around with my application for 7 business days, on the day she called to tell me I was denied WHICH I BELIEVE ITS BC I CALLED A SISTER PROPERTY TO ASK ABOUT THE APPLICATION PROCESS & let them know my concerns since they referred me to this horrible --- lady, the sister property manager got her boss to call Ms ----- and Ms ----- did not like that 30 minutes before her shift ends she calls to tell me I'm denied with no reason why talking about she can't explain she'd feel more comfortable sending an email REMIND YOU SHE SENT A PDF attachment of my credit and background that only consisted of 1 apt 0 amount from 2013 and a misdemeanor theft by taking from 2013 & 18!!!!! I've definitely done my research & with the help of another property manger from a sister site I was able to get the appropriate # of someone in corporate that I believe can properly look of my application because i KNOW for a fact I was sabotaged by ------------- AT BIRCH LAMDINGS ALSO if your thinking about applying to this place DO NOT submit a review until they've actually done something like GET YOU MOVED IN & not just take your money!!!! I'm highly disappointed seen ----- name in the reviews just to learn she asking ppl BEWARE OF THIS WOMAN! Hopefully me and the property can work something out with leasing a unit bc my intuition tells me I was mistreated by Ms -----

                                  Property Manager Response

                                  7/27/2020

                                  We are unhappy to hear your experience did not meet our standards. We do not take this review lightly. We have reached out and have come to an understanding. We are sorry we couldn't accommodate you at our property. We wish you the very best in finding your next home.
                                  Review Author Icon

                                  YASEBOO

                                  ProspectVisited 2020

                                  4.2

                                  7/10/2020

                                  The moving process was made smoother and easier for me because of Ms.Alice. I'm so grateful she handled my application and make moving in as simple as possible. She made the experience personal, like a good friend helping me move in.Thank you Ms.Alice, Air Hugs!

                                    Property Manager Response

                                    7/27/2020

                                    Thank you for sharing your experience with Alice. We are so happy you made Birch Landing your home.
                                    Review Author Icon

                                    Jaqsunni

                                    Resident 2020

                                    5.0

                                    6/26/2020

                                    Amazing community and easy application process. Staff is great, knowledgeable, and work with you to get you into the floor plan you want to be in. Overall a great and easy experience. Will recommend to any apartments hunters.

                                      Property Manager Response

                                      7/27/2020

                                      Thank you for sharing such a positive experience with our team. We are grateful you made Birch Landing your home.
                                      Review Author Icon

                                      Current Resident 724472

                                      Resident 2019 - 2020

                                      3.7

                                      6/18/2020

                                      I wish this apartment has grills set in certain areas. So that people can enjoy outside. Because we can't use grills out here. But i know other apartments have areas where you can. Also some of these trees need to be cut down because they are falling around certain buildings.

                                        Property Manager Response

                                        6/12/2020

                                        Hello! We are in the process of correcting the play-set. We had some setbacks due to the pandemic, but we are hoping to get back on track soon! Thank you for your patience during this unprecedented time. We are excited for the new play-set! Thank you for your feedback.
                                        Review Author Icon

                                        Current Resident 777792

                                        Resident 2020

                                        4.7

                                        6/3/2020

                                        I just recently moved into Birch Landing and ALICE is truly amazing..she worked effortlessly with me and has stayed on top of everything that needed to be done! Thank you soo much Alice it has been greatly appreciated!

                                          Property Manager Response

                                          7/27/2020

                                          Thank you for choosing Birch Landing and sharing such a wonderful experience with our staff.
                                          Review Author Icon

                                          Current Resident 840226

                                          Resident 2020

                                          5.0

                                          5/22/2020

                                          I fell in love with the apartments at birch landing ! Alice made the experience smooth and welcoming. She was always available for questions and communicated with me every step of the way !!!!!!!!!!!!

                                            Property Manager Response

                                            6/2/2020

                                            Thank you for sharing such a positive move in experience with us! We are so happy to have you apart of our Birch Landing community!
                                            Review Author Icon

                                            Current Resident 881797

                                            Resident 2020

                                            3.8

                                            5/15/2020

                                            I worked with Alice from the application process to my move in date. She was very helpful and super sweet! Her customer service was amazing. We are excited to be moving in our first place. I love that it's close to Atlanta but not too far into the city. It's perfect distance to and from work for my husband and I!

                                              Property Manager Response

                                              6/2/2020

                                              Thank you for sharing such a positive move in experience! We are so happy to have you apart of our Birch Landing community!
                                              Review Author Icon

                                              Christmas91

                                              ProspectVisited 2020

                                              4.0

                                              5/12/2020

                                              I'm am so excited to a new resident at birchlanding ! Alice , she was amazing! She was very patient with me and made sure that the whole process was a breeze ! She communicated with me , every step of the way ..Thanks girl !

                                                Property Manager Response

                                                6/2/2020

                                                Thank you for sharing your postiive move in experience with us! We are so happy you chose Birch Landing! We look forward to having you apart of our community!
                                                Review Author Icon

                                                Bella Lee

                                                Resident 2020

                                                5.0

                                                2/28/2020

                                                My leasing experience with Ms, Alice Cheathem was absolutely the I have ever experienced she was very patient with me took her time and found the right floor plan and unit for me. Gave me service with a smile kept the lines of communication open during the entire process all the way up until my move in date.It was never a time I went in the office that she didn't make time to answer any question or questions I had even if she was swamped with work or other prospective tenants I greatly appreciate the experience I had with Ms.Alice I would suggest anyone go see her if you are in the market for a new place!!!!

                                                  Property Manager Response

                                                  4/15/2020

                                                  Thank you for sharing such a wonderful experience with us! We are so happy you chose Birch Landing as your new home!
                                                  Review Author Icon

                                                  jamela12

                                                  Resident 2020

                                                  4.7

                                                  2/14/2020

                                                  Ms.Alice is great she left me completely satisfied and I signed my lease today!! At a great rate I highly recommend anyone whose looking for a new place to contact her! A few roadblocks but she fixed every issue... couldn't be happier!

                                                    Property Manager Response

                                                    4/15/2020

                                                    Thank you for sharing such a wonderful move-in experience. We are so happy you chose Birch Landing as your home!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A0

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 650 sq. ft.

                                                    $1,126

                                                    See Floor Plan Details

                                                    A1

                                                    2 Available Units

                                                    1 Bed, 1 Bath | 555 sq. ft.

                                                    $1,121

                                                    See Floor Plan Details

                                                    B0

                                                    1 Available Unit

                                                    1 Bed, 1 Bath | 910 sq. ft.

                                                    $1,101

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    C0

                                                    3 Available Units

                                                    2 Beds, 2.5 Baths | 1,050 sq. ft.

                                                    $1,507

                                                    See Floor Plan Details

                                                    E0

                                                    2 Available Units

                                                    2 Beds, 2.5 Baths | 1,350 sq. ft.

                                                    $1,504

                                                    See Floor Plan Details

                                                    D0

                                                    1 Available Unit

                                                    2 Beds, 2 Baths | 1,250 sq. ft.

                                                    $1,652

                                                    See Floor Plan Details

                                                    F0

                                                    1 Available Unit

                                                    2 Beds, 2.5 Baths | 1,380 sq. ft.

                                                    $1,762

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B-
                                                    B-

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 43 reviews)

                                                    Noise

                                                    4.7

                                                    Grounds

                                                    4.7

                                                    Safety

                                                    4.7

                                                    Office Staff

                                                    5.0

                                                    Maintenance

                                                    4.7

                                                    Neighborhood

                                                    4.8

                                                    Survey Scores N/A

                                                    Review Count

                                                    A

                                                    Number of reviews in the past 365 days

                                                    43

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Facilities
                                                    • Laundry On-Site
                                                    Parking
                                                    • Surface Lot
                                                    • Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $325. Rent: $20. Restrictions: We welcome 2 pets per apartment home. There is a maximum of 50lbs combined weight of 2 pets. There is a one-time pet fee of $325. Please call for complete pet policy information.. Pet Limit: 2
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                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $325. Rent: $20. Restrictions: We welcome 2 pets per apartment home. There is a maximum of 50lbs combined weight of 2 pets. There is a one-time pet fee of $325. Please call for complete pet policy information.. Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • Air Conditioning
                                                    • BBQ and Picnic Area
                                                    • Balcony/Deck
                                                    • Business Center
                                                    • Cat Friendly
                                                    • Clubhouse
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Hardwood Floors
                                                    • High-Speed Internet
                                                    • Large Dog Friendly
                                                    • Night Patrol
                                                    • On-Site Management
                                                    • Pool
                                                    • Recreation Room
                                                    • Short Term Lease Available
                                                    • Spa
                                                    • Sports Court
                                                    • Storage Space
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                                                    Leasing

                                                    Birch Landing Apartments, where location and convenience are combined with luxuries to create a unique living experience in Austell, Georgia. Spacious, thoughtfully designed interiors, beautifully maintained grounds and a whole host of incredible amenities are what s in store for you at our stunning community of apartments for rent in Austell, GA. Featuring wonderfully appointed one and two-bedroom apartments with stone fireplaces, sleek contemporary kitchens, wide-open living rooms and spacious bedrooms that invite in the natural light, you ll love coming home to your gorgeous Austell, GA apartment. And when it comes to shared amenities, a sparkling outdoor swimming pool, indoor pool & Jacuzzi, tennis courts and a state-of-the-art fitness center are only the beginning.
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                                                    Leasing Options

                                                      • Available months 10,11,12,13

                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Ventron Management

                                                    C+
                                                    C+
                                                    Communities
                                                    21

                                                    Questions & Answers (1)

                                                    krisrel12
                                                    Asked on: 04/28/2025
                                                    Q: Do you have second chance if i have a eviction in the last 3years

                                                    Frequently Asked

                                                    How is Birch Landing Rated?
                                                    Based on 435 number of votes by renters, Birch Landing is currently rated 4.1 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Birch Landing ?
                                                    Birch Landing is rated 4.7 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Birch Landing is rated 4.7 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Birch Landing ?
                                                    Birch Landing is rated 4.7 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Birch Landing ?
                                                    Birch Landing is rated 4.7 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Birch Landing is rated 4.8 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Birch Landing ?
                                                    Birch Landing is rated 5 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Who manages Birch Landing ?
                                                    Ventron Management
                                                    What is the pet policy at Birch Landing ?
                                                    Dogs Allowed
                                                    Fee: $325
                                                    Rent: $20
                                                    Restrictions: We welcome 2 pets per apartment home. There is a maximum of 50lbs combined weight of 2 pets. There is a one-time pet fee of $325. Please call for complete pet policy information.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $325
                                                    Rent: $20
                                                    Restrictions: We welcome 2 pets per apartment home. There is a maximum of 50lbs combined weight of 2 pets. There is a one-time pet fee of $325. Please call for complete pet policy information.
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths

                                                    Contact Property

                                                    April 2026

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                                                    0

                                                    Baths

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                                                    Under New Management

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                                                    Birch Landing is a 555 - 1,380 sq. ft. apartment in Austell in zip code 30168. This community has a 1 - 2 Beds, 1 - 2.5 Baths, and is for rent for $1,101. Nearby cities include Mableton, Lithia Springs, Smyrna, Marietta, Douglasville, Hiram, Atlanta, East Point, Kennesaw, College Park, Hapeville, Winston, and Brookhaven.