B-
B-
Award Winner
500 Maxham Road, Austell, GA 30168

4.1

(435 Reviews)
$1,101 - $1,762/mo

Reviews

4.1 rating

435 total reviews

(

0 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Current Resident 65402

Resident 2018

5.0

11/16/2018

Tameka was my leading agent, she answered all of my questions and concerns in a timely manner and make the move-in process smooth and easy. The leading staff also provide great service. I would recommend Birch Landing to anyone!

    Review Author Icon

    Jenicealthea

    Resident 2017 - 2018

    5.0

    11/16/2018

    I renewed my contract this week because I love my apartment. It's close to my job and it's a great space for the price. I'm well aware prices have sky rocketed in the area but I still fell I get what I pay for here. I use the fitness facility and I appreciate the shopping in the area.

      Review Author Icon

      Ghanagirl987

      Resident 2015 - 2018

      5.0

      11/14/2018

      I recently renewed my lease and the manager was very nice. She came to my apartment and got it painted for me. My apartment is really large, a great price, great location. I am glad to be here and would definitely refer friends and family.

        Review Author Icon

        tanishaporter952

        Resident 2018

        5.0

        11/5/2018

        I am really glad I chose Birch Landing because from the time I applied, everyone was very nice and friendly. The leasing person was friendly and helpful. The manager was friendly. Everyone speaks when I come in the office and they make me feel like I matter. I appreciate the service they provide.

          Review Author Icon

          Lizbethsalgado

          Resident 2018

          1.0

          10/9/2018

          THIS IS THE WORST PLACE YOU CAN STAY AT! The MANAGER CANDACE SUCKS SHE IS NO HELP AND HAS THE WORST ATTITUDE. MY HUSBAND CALLED HER TO TELL HIM A PROBLEM THAT SHE CAUSED AND HER RESPONSE WAS "I DONT KNOW WHY YOUR TELLING ME THIS YOUR WASTING MY TIME" SHE IS NO HELP DO NOT MOVIE IN HERE WE HAD TO PAY 275 for my husbands car being towed when his car was parked in the right place! Staff sucks !!!!!!!

            Review Author Icon

            melissamanuel49

            Resident 2016 - 2018

            5.0

            9/7/2018

            Birch landing is a really nice place to call home. I have lived here a few years and I appreciate the current management. They are really helpful and you can see that they actually care. We are to just a rent check to them. I was asked to give my honest review and this is it. The apartment are super huge and and I love the indoor pool being open year round. Ms. Manuel

              Review Author Icon

              Current Resident 950886

              Resident 2018

              5.0

              8/3/2018

              Genetrice Cole is the best . . . very professional with a get the job done attitude. I love my apartment I am so glad it was her that help me out. Before I move in she was always able to give me a quick response to all my questions. Thanks for letting me not stress out! Because moving is always stressful. Thanks Ms. G!!!

                Review Author Icon

                Current Resident 951134

                Resident 2018

                2.2

                8/3/2018

                Before moving in I thought this would be a great place for me to live but , it isn't . The gate is broken every week. So many people are visiting each day. I don't feel like it's a safe community for people with small children. My neighbors are loud and ------. And my neighbor smokes right outside their door so the walkway to my door always smells like an ashtray and ps I do not smoke. The place where the trash goes is always dirty. For what I pay more things should be done .

                  Review Author Icon

                  angiewilliams987

                  Resident 2013 - 2018

                  5.0

                  8/3/2018

                  I ennjoy living here at Birch landing. My apartment is really spacious and has a washer/dryer connection. My neighbors are friendly and the staff is accommodating. I would refer someone to live here as my experience has been a good one.

                    Review Author Icon

                    Current Resident 247153

                    Resident 2018

                    1.2

                    7/3/2018

                    First off......any good comments you see regarding these apartments are a BOLD FACE LIE!!! DO NOT MOVE HERE!!!!!! ROACHES. ------ NEIGHBORS. NETS. TRASHY NEIGHBORHOOD. LEASING AGENTS ARE THE WORST!!! VERY RUDE. NOT ACCOMMODATING. NOTHING BUT PROBLEMS SINCE DAY 1. APT ARE OLD AND RAGGEDY. NOT WORTH THE STRESS!!!!!!

                      Review Author Icon

                      Current Resident 465238

                      Resident 2018

                      1.8

                      6/11/2018

                      I moved in June 1st 2018 and 10 days in I've had a roach infested apartment with roaches coming out of the ceiling and the complex excuse is "They could be coming out of the vents the apartment as been vacant for 30 days". Fast forward to moving in they cleaned the wrong apartment so the apartment as not been cleaned thoroughly and the dishwasher needed to be replaced. Maintenance came to install my dishwasher which was a poor job and undone, they left my door unlocked which led to my apartment getting broken into it. Property manager allegedly spoke to the regional manager who only offered to change the locks. SAVE YOUR MONEY AND TIME ! The property manager also said she would sue me for letting everyone I know about the ridiculousness of this poor customer service of this apartment community.

                        Review Author Icon

                        Janee93

                        Resident 2018

                        5.0

                        4/27/2018

                        I must say I've been here a month now & have been working with Ms.G ( she's great by the way ). The office staffing are good people to work with, very understanding. I had a bathroom issue that was solved with the hour of me calling her. Maintenance is very working & great at their job. Overall I'm loving my new townhouse & look forward to years to come. Anyone looking for a nice, quite, secured neighborhood this is the place to be. It's close to everything & great place to live.

                          Review Author Icon

                          blkmjkwmn@gmail.com

                          ProspectVisited 2018

                          5.0

                          4/23/2018

                          I stopped by to view a 3 bedroom which they don't have but they were so very nice. They offered me to view a 2 berooms, and they called another property for me. They went above and beyond to help me.

                            Review Author Icon

                            A'Shante_M

                            Resident 2018

                            3.8

                            4/7/2018

                            I have been living here a month now. I love the location. My wife and I was treated so kind by MS.G. She was a very knowledgeable and hard working lady! We are very grateful to be here. The staff are pretty decent

                              Review Author Icon

                              Anwilliams399

                              Resident 2018

                              4.2

                              3/23/2018

                              I had a good experience at the birch landing apartments everybody was nice and respectful. I am very glad to have my own place to and be living closer to work. Thank you Ms G for all your help, you made this process easy

                                Review Author Icon

                                Brittany_L487

                                Resident 2017 - 2018

                                4.2

                                1/31/2018

                                I love the staff here!! Candice the manager is AMAZING!! I love the on going community events that are frequent at BirchLanding! I’ve live here since August and I have NEVER had any complaints or concerns!! All my needs were met immediately!!! And the maintance crew is exceptional!!! Durell, Gentriece, and the others are just great!! Candice your team is definitely a reflection of you! Job well done!

                                  Review Author Icon

                                  Bennlccass

                                  Resident 2015 - 2018

                                  5.0

                                  1/19/2018

                                  I just renewed my contract and the manager was super nice. She really showed me that her company appreciates me and I'm not just a check. I like service that makes me feel appreciated. I would definitely refer friends and family here Mr lucas

                                    Review Author Icon

                                    rojoojos

                                    Resident 2018

                                    5.0

                                    1/12/2018

                                    I enjoy this community because the staff is friendly. They often do events for us and we have a lot of fun. The staff make us feel like they care, not just like they want they rent check. I like living here and I have sent 2 family memebrs to live here and got my referral fees. It is a really nice place.

                                      Review Author Icon

                                      Jscottt@gmail.com

                                      Resident 2017

                                      5.0

                                      11/13/2017

                                      Great staff here. They hosted a really nice dinner for us and I appreciate them. The manger is always so friendly. I recenlty moved in and my apartment is big and the neighbors are nice. The maitnence really keeps the building clean.

                                        Review Author Icon

                                        Current Resident 56621

                                        Resident 2015 - 2017

                                        3.7

                                        9/5/2017

                                        Don't move the infectious fruit flies here is beyond crazy. The flies get in threw the crack in the windows cause the windows are old. The indoor pool is always for some strange odd reason the gym is locate hangout spot for the neighborhood kids

                                          Review Author Icon

                                          Patriciaperks

                                          Resident 2014 - 2017

                                          5.0

                                          8/16/2017

                                          I enjoy my apartment and my neighbors. I don't have many issues but when I do maintenance takes care of them. The manager is very nice when she did my new contract she gave me a beautiful gift and made me feel appreciated.

                                            Review Author Icon

                                            Current Resident 267483

                                            Resident 2017

                                            4.8

                                            8/16/2017

                                            I've lived here for several years but had decided I was going to move. I even put in my notice but after speaking. to Candice I decided to stay. It was her professionalism, along with her gracious and bubbly attitude and willingness to hear my concerns. The office is helpful and maintenance great. I just didn't think I'd get this service somewhere else. So Birch I'm staying as long Ms Candice and her current staff are there.

                                              Review Author Icon

                                              Prospective Resident 269312

                                              ProspectVisited 2017

                                              5.0

                                              8/16/2017

                                              The service that I received from the agent Durrell was excellent! He was very knowledgeable in answering all of my questions, very professional, and most importantly very caring! Although the apartment and amenities it offers are very nice, the customer service that I received from Durrell is what sold me on this location.

                                                Review Author Icon

                                                Lisalovely

                                                Resident 2017

                                                5.0

                                                8/16/2017

                                                Great place to call home

                                                  Review Author Icon

                                                  darrylsylvester

                                                  Resident 2014 - 2017

                                                  5.0

                                                  8/16/2017

                                                  Just wanted to say I always receive great service when I go in the office. They receive my packages and send notification and tis helps a lot with my busy schedule.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A0

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 650 sq. ft.

                                                    $1,126

                                                    See Floor Plan Details

                                                    A1

                                                    2 Available Units

                                                    1 Bed, 1 Bath | 555 sq. ft.

                                                    $1,121

                                                    See Floor Plan Details

                                                    B0

                                                    1 Available Unit

                                                    1 Bed, 1 Bath | 910 sq. ft.

                                                    $1,101

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    C0

                                                    3 Available Units

                                                    2 Beds, 2.5 Baths | 1,050 sq. ft.

                                                    $1,507

                                                    See Floor Plan Details

                                                    E0

                                                    2 Available Units

                                                    2 Beds, 2.5 Baths | 1,350 sq. ft.

                                                    $1,504

                                                    See Floor Plan Details

                                                    D0

                                                    1 Available Unit

                                                    2 Beds, 2 Baths | 1,250 sq. ft.

                                                    $1,652

                                                    See Floor Plan Details

                                                    F0

                                                    1 Available Unit

                                                    2 Beds, 2.5 Baths | 1,380 sq. ft.

                                                    $1,762

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B-
                                                    B-

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 43 reviews)

                                                    Noise

                                                    4.7

                                                    Grounds

                                                    4.7

                                                    Safety

                                                    4.7

                                                    Office Staff

                                                    5.0

                                                    Maintenance

                                                    4.7

                                                    Neighborhood

                                                    4.8

                                                    Survey Scores N/A

                                                    Review Count

                                                    A

                                                    Number of reviews in the past 365 days

                                                    43

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Facilities
                                                    • Laundry On-Site
                                                    Parking
                                                    • Surface Lot
                                                    • Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $325. Rent: $20. Restrictions: We welcome 2 pets per apartment home. There is a maximum of 50lbs combined weight of 2 pets. There is a one-time pet fee of $325. Please call for complete pet policy information.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $325. Rent: $20. Restrictions: We welcome 2 pets per apartment home. There is a maximum of 50lbs combined weight of 2 pets. There is a one-time pet fee of $325. Please call for complete pet policy information.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Air Conditioning
                                                    • BBQ and Picnic Area
                                                    • Balcony/Deck
                                                    • Business Center
                                                    • Cat Friendly
                                                    • Clubhouse
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Hardwood Floors
                                                    • High-Speed Internet
                                                    • Large Dog Friendly
                                                    • Night Patrol
                                                    • On-Site Management
                                                    • Pool
                                                    • Recreation Room
                                                    • Short Term Lease Available
                                                    • Spa
                                                    • Sports Court
                                                    • Storage Space
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Birch Landing Apartments, where location and convenience are combined with luxuries to create a unique living experience in Austell, Georgia. Spacious, thoughtfully designed interiors, beautifully maintained grounds and a whole host of incredible amenities are what s in store for you at our stunning community of apartments for rent in Austell, GA. Featuring wonderfully appointed one and two-bedroom apartments with stone fireplaces, sleek contemporary kitchens, wide-open living rooms and spacious bedrooms that invite in the natural light, you ll love coming home to your gorgeous Austell, GA apartment. And when it comes to shared amenities, a sparkling outdoor swimming pool, indoor pool & Jacuzzi, tennis courts and a state-of-the-art fitness center are only the beginning.
                                                    Show Less

                                                    Leasing Options

                                                      • Available months 10,11,12,13

                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Ventron Management

                                                    C+
                                                    C+
                                                    Communities
                                                    21

                                                    Questions & Answers (1)

                                                    krisrel12
                                                    Asked on: 04/28/2025
                                                    Q: Do you have second chance if i have a eviction in the last 3years

                                                    Frequently Asked

                                                    How is Birch Landing Rated?
                                                    Based on 435 number of votes by renters, Birch Landing is currently rated 4.1 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Birch Landing ?
                                                    Birch Landing is rated 4.7 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Birch Landing is rated 4.7 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Birch Landing ?
                                                    Birch Landing is rated 4.7 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Birch Landing ?
                                                    Birch Landing is rated 4.7 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Birch Landing is rated 4.8 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Birch Landing ?
                                                    Birch Landing is rated 5 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Who manages Birch Landing ?
                                                    Ventron Management
                                                    What is the pet policy at Birch Landing ?
                                                    Dogs Allowed
                                                    Fee: $325
                                                    Rent: $20
                                                    Restrictions: We welcome 2 pets per apartment home. There is a maximum of 50lbs combined weight of 2 pets. There is a one-time pet fee of $325. Please call for complete pet policy information.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $325
                                                    Rent: $20
                                                    Restrictions: We welcome 2 pets per apartment home. There is a maximum of 50lbs combined weight of 2 pets. There is a one-time pet fee of $325. Please call for complete pet policy information.
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths

                                                    Contact Property

                                                    April 2026

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Under New Management

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Birch Landing is a 555 - 1,380 sq. ft. apartment in Austell in zip code 30168. This community has a 1 - 2 Beds, 1 - 2.5 Baths, and is for rent for $1,101. Nearby cities include Mableton, Lithia Springs, Smyrna, Marietta, Douglasville, Hiram, Atlanta, East Point, Kennesaw, College Park, Hapeville, Winston, and Brookhaven.