Avonlea Highlands

. #1 . #19

Award Winner

Avonlea Highlands

950 East Main Street, Cartersville, GA 30121

4.5

(569 Reviews & Surveys)

$1,328 - $2,328/mo

Move-In Specials

LIMITED TIME SPECIAL! Get HALF OFF your first FOUR MONTHS. PLUS+++ for a limited time - get HALF OFF APP AND ADMIN FEES. Restrictions apply. See a Leasing Consu...

Reviews

4.5 rating

412 total reviews

(

360 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Activities (23)

Cleanliness (36)

Location (69)

Maintenance (92)

Noise (25)

Parking (30)

Staff (196)

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Review Rating

Regw70

Prospect • Visited 2017

1.0

2/18/2017

DO NOT rent here. These people only want your money. If you give them any money do not expect anything back! I reserved an apartment 3 months in advance. Paid $350, found a new job and had to relocate to an area an hour away. They would not refund the security deposit of $200. I expected to lose $150 but not the security deposit. They showed no emotion, in fact were ugly about not returning my money. Good luck if you go there. I will never recommend anyone rent here. Customer service is a must today.

Property Manager Response

7/18/2017

As this is an anonymous review, I am unable to address your concerns specifically. I would like to explain the application process. The application fee, security deposit, and admin. fee becomes non-refundable after holding the apartment of the market for 72 hours. This is explained on the application which each applicant has to sign stating they understand the policy. I only remember one cancelled application in the last year of which we held the apartment off the market for 25 days. It's unfortunate you thought we were being ugly I can honestly say that's not our intention.

Prospective Resident 640702

Prospect • Visited 2016

1.0

7/12/2016

I am not a resident at this complex, however, my fiancé and I came here hoping to rent a one bedroom apartment and were completely shut down by the office staff. I live in Kennesaw right now at a great complex, but since we are moving to Cartersville we decided to look at this place and it was a complete fail. We had set aside a day to come and visit this complex because of all of the great reviews it has on here and from just word of mouth. We walked in one day as soon as the place opened and a woman greeted us (do not remember her name). We sat down at her desk, and she was totally not interested in anything we had to say at all. I asked for information and she told me to check the website and everything should be there.... I then continued to ask if there was any one bedrooms available for rent in August 2016 and she said "nope" and continued typing on her computer. After that, my fiancé asked if there would be any way we could tour a room and she promptly told us that there were absolutely no rooms available that she would be able to take and show us, and we would have to continually keep calling the office in order to check and see if someone was planning on turning in their notice within the next few weeks. Needless to say, we got up and left within 3 minutes of talking with as much information as we walked in with. Wish the staff would have been more helpful and we probably would have waited to see if a room would open up instead of putting a deposit down on another apartment complex down the road.

Property Manager Response

7/15/2016

Thank you for your feedback, and I'm so sorry to hear about your bad experience at our community. This is not our norm. I would love for you to give me a call so we can discuss your experience in greater detail. There is always room for improvement and the feedback you have provided is vital. I try to instill with my employees that a first impression is a lasting one that is the reason why it is so important to give a good first impression. It's sad to say but it's hard to recover from a first impression if it's a bad one. I appreciate prospects like you and the critical feedback you give, and it only holds us to a higher standard. Again, thank you.

Current Resident 237328

Verified Resident • 2015 - 2016

4.0

5/11/2016

Very beautiful, close to the interstate. Friendly and courteous front staff. Grounds kept up by maintenance. Parking can be a problem in the later hours. Gated community is a bonus. Pool and tennis courts are nice! Good area for afternoon walks.

Property Manager Response

6/8/2016

I pleased to hear that you think our community is a beautiful place to live and convenient for your lifestyle. It made my day to hear that the staff has meet your expectations of being courteous and friendly. Parking can be a concern and we have had engineers out to see how we can try to maximize our parking spaces. We have done everything they suggested which has helped immensely. Please call me so we can discuss further your specific concerns. Thank you for taking the time to give us your feedback.

Current Resident 237249

Verified Resident • 2015 - 2016

5.0

5/11/2016

Avonlea Highlands is a great apartment complex to live in. The grounds, buildings, and apartments are very clean and well-kept. It is a safe, gated community with wonderful maintenance and office staff who are friendly and timely in regards to any issues.

Property Manager Response

6/8/2016

We were delighted to see your comments about Avonlea Highlands. It made our day to hear that you have found our office and maintenance teams to be friendly and timely in regards to your concerns.

Current Resident 237096

Verified Resident • 2013 - 2016

5.0

5/11/2016

Excellent staff, they are very friendly and helpful. The landscaping is very good. I love the poolside with the big potty plants. Cathy and staff are always professional and nice. The apartments are well kept. Thanks for the doggy park. I do not have any pets but I appreciate the cleanliness from enforced.

Property Manager Response

6/8/2016

Thank you for the wonderful comments, and we really appreciate you taking the time to give us your feedback. I would say I'm very lucky to have such a wonderful team to work with for the last nine years. I'm still working on the doggy park, but you are very welcome for the doggy stations.

Current Resident 237078

Verified Resident • 2015 - 2016

4.5

5/11/2016

I am fairly happy with my time here. The maintenance staff is the best part of the property. They are alway timely and friendly and do good work. I will strongly concern staying another year or two as long as the rent remains a good value for me this December.

Property Manager Response

6/8/2016

Pleased to hear you are happy living here. Glad to hear our maintenance staff have taken great care of you. I hope you do consider staying another year or two or LONGER and that you continue to find value with us.

Current Resident 236725

Verified Resident • 2006 - 2016

5.0

5/10/2016

My experience in this community is nice peaceful and safety environment why im saying this because i lived this complex for 10 years since 2006 and Cartersville is growing City everything is very close and convenient its walking distance and the staff its just like my family so nice people here :) and hoping to stay Avonlea Highlands more years!

Property Manager Response

6/8/2016

I know who you are and we love you too!!! Thank you for the sweet comments, and we have enjoyed having you as part of our family.

Current Resident 235037

Verified Resident • 2016 - 2018

5.0

4/19/2018

The staff is very friendly and helpful. Maintenance request are completely quickly and efficiently. the neighbors are nice and friendly. the activities are always fun. the pool is always clean. .............................................................................. ..............................

Property Manager Response

9/28/2020

So glad you love it here. I'm glad to hear our maintenance team have taken great care of you so quickly. We enjoy putting on activities and bringing our residents together. We have lots of activities planned for the summer. Look forward to seeing you there..

Current Resident 235009

Verified Resident • 2015 - 2016

5.0

5/3/2016

We have lived here since July. My family and I enjoy the amentities that Avonlea has to offer. The apartments are very spacious. Once you are inside it doesn't feel like an apartment. We live in a 3 bedroom with a sunroom and couldn't be more please.

Property Manager Response

6/8/2016

My goal is for every resident to feel this way, and for them to see their apartment as their home. This comment truly warms my heart because this is what we really strive to create for our residents. I'm thrilled that your family have enjoyed living here.

Current Resident 234871

Verified Resident • 2015 - 2016

2.7

5/2/2016

Fair. You cannot walk between buildings without walking in the grass or street. You cannot even get to the clubhouse without having to walk in wet grass or in the street. Sidewalks should extend at least the length of building parking area..

Property Manager Response

6/8/2016

As this is an anonymous review, I am unable to address your concerns specifically. I understand about needing a sidewalk from the mailbox area to the clubhouse, and a couple of other areas on the property. I have been working with my corporate office to try and get approval on this matter. I made need further clarification about the building sidewalks because we do have sidewalks on all buildings but maybe there is an issue with your particular building that I may not be aware of. Please contact me at 770-387-0900 so we can discuss and I can get a better understanding. Thank you for taking the time to give us your feedback, and my door is always open.

Current Resident 234609

Verified Resident • 2015 - 2016

5.0

5/2/2016

This is a very clean community with decent tenants'. The tenants have passed a background check and are respectful of each other. The staff is very responsive to any needs or concerns and are very professional. The staff treats everyone with respect and shows genuine concern for our needs. Even to the point of walking out on the grounds and interacting with tenants. The security entry is on a camera and anyone entering the property illegally is recorded. This is a factor with most tenants concerning safety and security.

Property Manager Response

6/8/2016

Thank you for the wonderful comments, and we are truly are concern for our residents needs. We think of our residents as family. Thank you for taking the time to give us your feedback and know my door is always open. We hope to see you soon at our community events.

Current Resident 234264

Verified Resident • 2015 - 2016

2.8

4/29/2016

Avonlea highlands is the nicest apartment community in Cartersville. I would not want to live anywhere else. I have met some great people while living here, but also have suffered great tragedy when my dog was attacked. My baby almost died because of management not doing their job and checking to make sure their community was safe.

Property Manager Response

6/8/2016

Are fury friends are very important to us. Having a community that is dog friendly can have its challenges. We strive to establish a dog friendly community that benefits everyone. Unfortunately dogs are unpredictable creatures when they get around other dogs, how they act is out of anyone's control. We are very sorry to hear about your particular situation, and we are glad that he is recovering and doing well.

Current Resident 233689

Verified Resident • 2014 - 2016

4.8

4/27/2016

Nice location and apartment. Grounds landscaped. Feel safe. Convenient to grocery stores, coffee shop, department stores, schools, fitness gyms, and minutes away from downtown. For someone who has never lived in an apartment this has been a good experience.

Property Manager Response

6/8/2016

Very pleased to know you're enjoying the amenities of our local community, and that you've had a good experience at our community as well. Thank you for your nice comments and we continue to hope that you enjoy it here.

Current Resident 233454

Verified Resident • 2015 - 2016

4.8

4/26/2016

Clean friendly community moved here until we find a home my wife and I feel safe and enjoy it very much here. Staff is wonderful friendly and knowledgeable. We would recommend this apartment complex to everyone! The grounds are kept beautiful and if there is an issue the staff is quick to respond and fix the problem the maintain economic staff is also quick to take care of all issues. A great place to live.

Property Manager Response

6/8/2016

Delighted to hear you are enjoying living here, and we thank you for the sweet comments. We appreciate that you would recommend our community to everyone. Just remember if you recommend someone you could potentially have some $$$ coming your way. Again, thank you for your sweet comments and feedback.

Current Resident 233364

Verified Resident • 2016 - 2017

4.0

5/8/2017

I love this apartment complex! Everyone is amazing! The apartment is very nice and safe. The office staff are always willing to help if there are ever any questions. The grounds are immaculate and the pool is amazing.

Property Manager Response

6/8/2016

This is a huge pet peeve of mine. We installed two extra pet stations on the property trying to make it more convenient for the residents. Which I believe and we've been told it has helped immensely. If I may offer a suggestion when you witness these issues to call the office immediately so we can address it quickly. The more information we can gather the quicker the situation can be resolved. We appreciate you bringing such concerns to our attention as we value our resident being our "eyes and ears."

Current Resident 233347

Verified Resident • 2016

3.8

4/25/2016

Andrea is a bit snotty. She does try to be friendly but you can tell it is fake and forced. Also, we NEED a traffic light at the entrance! It is very dangerous at certain times of day to try and leave the complex. Are you waiting until someone dies?

Property Manager Response

6/8/2016

Thank you for taking the time to give us your feedback. We take all comments to heart and consider all residents feedback to be a valuable tool for improvement. I apologize you found Andrea to be a bit snotty, but I'm not sure who you are referring to since we don't have an Andrea that works here. I would love to speak with you further about your specific concerns in order to find out how I can address them appropriately. We have the same concerns that you do in regards to the traffic light and have made numerous phone calls trying to get one installed. They are in the midst as I type installing a traffic light on Main Street. My understanding from the City is they hope this will help the situation for us, and they will reassess the situation after installation of this light.

Current Resident 233216

Verified Resident • 2015 - 2019

3.5

3/25/2019

Very nice working staff and community. Good social gatherings set up for apartment neighbors. Good prices for apartment. Garage acceptable. Help always win you need it. Clean area around apartment complex.

Property Manager Response

9/28/2020

That's wonderful we are so glad you're enjoying your living experience.

Current Resident 233159

Verified Resident • 2014 - 2016

5.0

4/25/2016

It is definitely the best apartment complex in the area. I am glad I live here and I will continue to do so as long as I live in Cartersville Georgia. The front desk staff is great and will help with any problem. The maintenance staff is incredible.

Property Manager Response

6/8/2016

Yeah! My staff works so hard to ensure you have a great living experience. Your comments have made our day! Be sure to keep a look out for all the great activities we have planned for the summer and come join in!

Current Resident 233025

Verified Resident • 2015 - 2016

4.0

4/25/2016

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Property Manager Response

6/8/2016

We appreciate that you would recommend our community. Just remember if you recommend someone and they tell us on their application we will pay you for the referral. So pick your neighbors and earn some extra $$$.

Current Resident 233002

Verified Resident • 2015 - 2018

5.0

4/9/2018

I feel very safe here. The grounds are always maintained and look great! The maintenance crew are all amazin and competent. They are always quick to respond and reach out to talk about issues. The office staff reaches out monthly or so to check in.

Property Manager Response

5/2/2017

We are happy you live here too. I'm excited to hear your wonderful comments about Avonlea Highlands. It made our day to hear that you have found our team to be helpful. We strive for all our residents to feel a sense of community in their home. Please note I have passed on your comments along to the team.

Current Resident 232860

Verified Resident • 2015 - 2016

5.0

4/25/2016

Love it! The apartment is great and the perfect size for us. We love how safe it is here and being close to the interstate and the city of Cartersville. We also love the garage and are able to use it for storage. The people that live and work here are very kind!

Property Manager Response

6/9/2016

We are super excited you are Loving it! That's are goal for all. Hope to see you guys at some of the events soon.

Current Resident 232478

Verified Resident • 2015 - 2016

4.5

4/21/2016

I have loved being at Avonlea. The staff makes the difference, but the cleanliness and feeling of community is what will attract others. I can't imagine that the competition even tries to compete with you, but they have been unsuccessful if they did.

Property Manager Response

6/8/2016

Delighted to hear that you are enjoying living here, and it warmed our hearts that you feel we make the difference. Most of us have worked together an average of 7 1/2 years, and I count myself so lucky to have the work family I do. For us, it's residents like you that take the time to give us your feedback (positive or negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. Again, thank you for your sweet comments, and I will make sure I pass your comments on to the rest of the staff.

Current Resident 232362

Verified Resident • 2012 - 2016

5.0

4/20/2016

I moved to Avonlea Highlands on Jan. 2012. During my career in lived in eight different states. Because of the transient nature of my job I always rented an apartment instead of buying. NEVER have I lived anywhere that came close to the living conditions at Avonlea. The staff, both office, and maintenance are awesome. Bert and Cathy the maintenance and office managers respectively are the ultimate professionals in how they manage the community. I would recommend this property to anyone without any reservation.

Property Manager Response

6/8/2016

Your kind words have touched my heart, and I will express your comments to the rest of the staff. I count myself super lucky to have the wonderful working family. We are such a strong nit group of co-workers and we have worked together for such a long time. I'm ecstatic to hear that you would recommend us to others. We hope you will continue to stay with us for years to come.

Current Resident 232273

Verified Resident • 2015 - 2016

4.7

4/20/2016

I like the quality of the apartments and the overall area. My view is gorgous and I like that people are friendly, but not too friendly. I would like for the pool water to be cooler in the summer, but that's my main complaint. I also feel safe in the area so that is a plus.

Property Manager Response

6/9/2016

We are happy that you like the quality of the apartment and overall area. Not a lot I can do about this Georgia heat, but if you have some suggestions let me know.

Current Resident 232124

Verified Resident • 2015 - 2016

5.0

4/20/2016

We've really enjoyed our time living here. It's clean, in a great location, the apartments are well taken care of, and the view is beautiful. We've had minimal issues with maintenance and such and the ones we did have were addressed immediately.

Property Manager Response

6/9/2016

It is wonderful to hear you enjoyed your time living here, and our maintenance team took care of your concerns quickly. Thank you so much for taking the time to give us your feedback.

Floor Plans & Pricing

All (8)
1 Bed (3)
2 Beds (3)
3 Beds (2)

1 Bedroom

The Berkley

6 Available Units

1 Bed, 1 Bath | 660 sq. ft.

$1,328 - $1,795

See Floor Plan Details

The Chesterfield

1 Available Unit

1 Bed, 1 Bath | 843 sq. ft.

$1,392 - $1,789

See Floor Plan Details

The Chesterfield Sunroom

1 Available Unit

1 Bed, 1 Bath | 912 sq. ft.

$1,417 - $1,751

See Floor Plan Details

2 Bedrooms

The Hampton

6 Available Units

2 Beds, 2 Baths | 1,048 sq. ft.

$1,542 - $2,240

See Floor Plan Details

The Highland

6 Available Units

2 Beds, 2 Baths | 1,210 sq. ft.

$1,591 - $2,192

See Floor Plan Details

The Highland Sunroom

3 Available Units

2 Beds, 2 Baths | 1,337 sq. ft.

$1,644 - $2,328

See Floor Plan Details

3 Bedrooms

The Beaumont

4 Available Units

3 Beds, 2 Baths | 1,366 sq. ft.

$1,694 - $1,911

See Floor Plan Details

The Beaumont Sunroom

4 Available Units

3 Beds, 2 Baths | 1,439 sq. ft.

$1,774 - $1,971

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Review Ratings (from 29 reviews)

Noise

4.3

Grounds

4.7

Safety

4.5

Office Staff

4.7

Maintenance

4.8

Neighborhood

4.7

Survey Scores (from 157 surveys)

Post-Tour Survey

4.6

Move-In Survey

4.8

Maintenance & Support Survey

4.8

Lease Renewal Survey

4.4

Review Count

A+

Number of reviews in the past 365 days

Manager’s Review Engagement

A+

Percentage of reviews responded to

96.55%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1.79 days

Features & Amenities

Laundry

Laundry Facilities

Parking

Surface Lot
Garage
Parking

Pets

Other Pets Allowed
Fee: $400. Rent: $30. Restrictions: Up to two (2) pets are allowed per unit. All pets are subject to the Manager's written approval and a separate pet application. There is a $30.00 fee for the pet application. This pet application is processed through a 3rd party vendor, Pet Screening. Aggressive breed restrictions may apply. A pet rent of $15.00 per pet will apply per month. A pet fee of $400.00 must be submitted for the first pet and $100.00 for an additional pet. Pets cannot exceed a combined weight limit of 74 pounds.. Pet Limit: 2
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More Info
Cats Allowed
Fee: $400. Rent: $30. Restrictions: Up to two (2) pets are allowed per unit. All pets are subject to the Manager's written approval and a separate pet application. There is a $30.00 fee for the pet application. This pet application is processed through a 3rd party vendor, Pet Screening. Aggressive breed restrictions may apply. A pet rent of $15.00 per pet will apply per month. A pet fee of $400.00 must be submitted for the first pet and $100.00 for an additional pet. Pets cannot exceed a combined weight limit of 74 pounds.. Pet Limit: 2
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More Info
Dogs Allowed
Fee: $400. Rent: $30. Restrictions: Up to two (2) pets are allowed per unit. All pets are subject to the Manager's written approval and a separate pet application. There is a $30.00 fee for the pet application. This pet application is processed through a 3rd party vendor, Pet Screening. Aggressive breed restrictions may apply. A pet rent of $15.00 per pet will apply per month. A pet fee of $400.00 must be submitted for the first pet and $100.00 for an additional pet. Pets cannot exceed a combined weight limit of 74 pounds.. Pet Limit: 2
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More Info

Other

24-Hour Emergency Maintenance
Air Conditioning
Balcony/Deck
Cat Friendly
Clubroom with Kitchen
Community Center
Dishwasher
Fitness Center
Furnished
Gated Access
Hardwood Floors
Large Dog Friendly
Pocket Parks With Grilling Stations
Poolside Outdoor Kitchen And Firepit
Resident Car Care Center
Resort Style Saltwater Swimming Pool with Sundeck
Sports Court

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Leasing

In a serene setting of gentle, rolling hills and woodlands exists an extraordinary community of distinction and quality. Enjoy all that Avonlea Highlands has to offer a living environment unsurpassed and designed to meet every need and desire. When you are ready, make Avonlea HIghlands your next home.

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Leasing Options

Available months 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14,

Office Hours

Sunday: Closed
Monday: 11:00 AM - 06:00 PM
Tuesday - Wednesday: 09:00 AM - 06:00 PM
Thursday: 11:00 AM - 06:00 PM
Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

Quintus Corporation

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Questions & Answers (0)

Frequently Asked

How is Avonlea Highlands Rated?

Based on 569 number of votes by renters, Avonlea Highlands is currently rated 4.5 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at Avonlea Highlands?

Avonlea Highlands is rated 4.7 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.

How effective was the maintenance team when resolving your problem?

Avonlea Highlands is rated 4.8 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at Avonlea Highlands?

Avonlea Highlands is rated 4.3 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.

How safe is Avonlea Highlands?

Avonlea Highlands is rated 4.5 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.

How satisfied are residents with the neighborhood?

Avonlea Highlands is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at Avonlea Highlands?

Avonlea Highlands is rated 4.7 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.

How often does management engage with reviews?

Managers have responded to 96.55% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 1.79 days to their community reviews in the past year.

Who manages Avonlea Highlands?

Quintus Corporation

What is the pet policy at Avonlea Highlands?

Other Pets Allowed

Fee: $400

Rent: $30

Restrictions: Up to two (2) pets are allowed per unit. All pets are subject to the Manager's written approval and a separate pet application. There is a $30.00 fee for the pet application. This pet application is processed through a 3rd party vendor, Pet Screening. Aggressive breed restrictions may apply. A pet rent of $15.00 per pet will apply per month. A pet fee of $400.00 must be submitted for the first pet and $100.00 for an additional pet. Pets cannot exceed a combined weight limit of 74 pounds.

Pet Limit: 2

Cats Allowed

Fee: $400

Rent: $30

Pet Limit: 2

Dogs Allowed

Fee: $400

Rent: $30

Pet Limit: 2

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 2 Baths

3 Beds, 2 Baths

What is the move-in special?

LIMITED TIME SPECIAL! Get HALF OFF your first FOUR MONTHS. PLUS+++ for a limited time - get HALF OFF APP AND ADMIN FEES. Restrictions apply. See a Leasing Consultant for details.

Contact Property

Avonlea Highlands

Under New Management

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Avonlea Highlands is a 660 - 1,439 sq. ft. apartment in Cartersville in zip code 30121. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,328 - $2,328. Nearby cities include White, Kingston, Emerson, Acworth, Adairsville, Kennesaw, Woodstock, Canton, Hiram, Rome, Calhoun, Marietta, and Smyrna.