4.2
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4.2 rating
371 total reviews
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141 Verified
)
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Summarized by generative AI from text of customer reviews
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Current Resident 1413068
Verified Resident • 2026
5.0
3/30/2026
My experience here is very satisfying the staff is very friendly maintenance doing a very good job, property is well maintained. Clean grounds safe community close to grocery stores restaurants and a lot more.
Updated Review
Current Resident 1208994
Verified Resident • 2023 - 2025
5.0
3/8/2026
Love the community! Friendly neighbors and community events to bring people closer. A cozy apartment, I have space for all my needs in a designs that feels practical and easy to live in. I have all I need close by in the neighborhood. There abundant green spaces to walk and relax, shopping and medical center nearby. The public library is not far.
3/14/2026
Updated Review
Current Resident 1367525
Verified Resident • 2025
4.8
2/25/2026
ARBORETUM DR is a perfect community for families who are looking for decent and well maintained amenities. Here, residents deeply value the quiet atmosphere and the staff is professional and helpful. The community is safe with multiple opportunities for kids to play and enjoy together.
2/27/2026
Current Resident 1404822
Verified Resident • 2025
4.0
2/15/2026
This is a beautiful, tree-lined, well-located condominium. The office staff are friendly, the maintenance staff do a good job, and it's close to good schools with many shops and supermarkets nearby....
2/18/2026
Current Resident 1402792
Verified Resident • 2022 - 2025
5.0
2/5/2026
The location of The Arboretum is probably my favorite thing about living here. There are many businesses in the area and some are even in walking distance if you’re interested. For the most part everyone on staff is a pleasure but that ray of sunshine Daniella has always been a special addition. She makes you feel like your home with family who cares and being away from home that means a lot!
2/12/2026
Current Resident 1401113
Verified Resident • 2025
4.8
1/28/2026
Great community with beautifully updated apartments. Quiet neighborhood and it's close to a lot of shops, restaurants, grocery stores, and medical facilities.The grounds are well kept and the entire community looks and feels clean!
2/4/2026
Current Resident 1360164
Verified Resident • 2025
5.0
8/19/2025
“Great find—affordable living with everything you need just steps away. Convenience and value in one smart package! We enjoy every thing about Arboretum Luxury Apartments in Charlotte, North Carolina.”
8/22/2025
Current Resident 561735
Resident • 2025
2.8
8/13/2025
Management doesn't want to do anything with outdoor pest
Management is horrible, they will not pay licensed realtors who bring clients to rent. When you have bugs inside they do not come immediately but when they squeeze you into a schedule days away. Find another place to live
8/19/2025
Current Resident 1357182
Verified Resident • 2024 - 2025
5.0
8/10/2025
Vivir en Arboretum ha sido una experiencia muy agradable. Disfruto de la tranquilidad y el respeto que se respira en la comunidad, y valoro mucho que los espacios siempre están limpios y cuidados, lo que hace que sea un lugar ideal para convivir y sentirse a gusto.
8/12/2025
Current Resident 1355127
Verified Resident • 2025
3.8
8/4/2025
The property is clean and well maintained. Sometimes I hear stomping from my neighbors. But I think they do it on purpose. Normal walking you do not hear. The doors are loose inside. The air conditioning moves them at night. Maintenance is nice, they fix most issues. They could not fix the loose door…
8/12/2025
Gus_M105
Resident • 2025
5.0
8/3/2025
Daniela is THE star!
Daniela at The Arboretum is truly a gem! She’s such a pleasure to talk to, always attentive and provides top-notch customer service. Her passion for people really shines through in everything she does. The pool party she coordinated was absolutely amazing! You can tell she genuinely cares about the community and making residents feel welcome. Thank you, Daniela!
8/12/2025
Updated Review
Current Resident 917810
Verified Resident • 2018 - 2025
5.0
8/2/2025
I’ve been here and I like the location the size of the community; although I’ve had personal struggles with things. Somehow they have really bent over backwards to try and accommodate my needs and help me sustain a place of residence.
8/4/2025
Current Resident 1346370
Verified Resident • 2024 - 2025
5.0
6/29/2025
It is very quiet in here. The apartments look good, inside and outside. Maintenence is very good, they tend to resolve issues pretty fast. And the location is very covenient. You are close to everything.
7/3/2025
Updated Review
Current Resident 776812
Verified Resident • 2020 - 2025
5.0
6/29/2025
Excellent. Staff, maintenance, everyone is wonderful and attentive to the needs of the community. There is an open door policy and concerns are taken seriously and adresses. Maintenance is top notch and are very quick to respond to needs, and have been from dry first day here. Even as some maintenance rotate to different communities, they all are top notch and care. I’ve seen many and have nothing bad to say about any of them, current or former.
7/3/2025
Updated Review
Current Resident 1203831
Verified Resident • 2023 - 2025
4.3
6/3/2025
A great place to live. across the street is a lot of shops, restaurants, bookstore, dry cleaning and more. You do not even need a car, everything is close. Very helpful and friendly staff. A few days ago we built a playground. Highly recommend.
6/11/2025
Current Resident 1328270
Verified Resident • 2024 - 2025
5.0
4/10/2025
Since we have been here,the community has been and is a great and safe place to live. Everything we almost need is in walking distance for us.A car is not necessarily needed. There are busses going in three, (3 ),different directions.It is fantastic ! Thank you!
4/24/2025
Former Resident 1745
Resident • 2023 - 2024
2.0
1/1/2025
the worst experience
honestly the worst apartment experience i've ever had in my 50+ years on the planet. and I spent more than half my life in NYC apts. secret charges , unannounced visits, random rules, a constant onslaught of spam emails and texts. horrible horrible staff and a Draconian greedy shady management
1/6/2025
Current Resident 1305675
Verified Resident • 2021 - 2024
4.7
12/27/2024
My mother and I experiences here has been wonderful. I would definitely recommend this place to people. Unfortunately due to change in employment status we will no longer to continue living here. I have truly enjoyed my time here,
1/2/2025
Current Resident 1303283
Verified Resident • 2023 - 2024
3.7
12/18/2024
It’s been a good experience so far. I just have an issue with cleanliness around as I see lot of spider webs around staircases. My apartment floor creaks a lot when I walk around. Other than that I appreciate the quietness in the community.
1/2/2025
Updated Review
Current Resident 1269597
Verified Resident • 2024
5.0
11/23/2024
Very happy at Arboretum. Quick help from the staff for any issues facing. All the service requests taking care very quickly. Surely I will refer my friends and colleagues. I am happy to be part of Arboretum family.
12/6/2024
Current Resident 1294214
Verified Resident • 2024
2.3
11/14/2024
Kathrine was not welcoming when I had questions from the very beginning. Later,she didn't apologize for her attitude. Danielle is very nice and patient. overall the apartment is old and need upgrades especially bathroom tub and faucet . I can't shut the faucet tight. Water keeps on dripping. The doors are so old. One of the closest doors was right away broken . The Ventilator in the bedroom is not working and very noisy from the very beginning . After the maintenance staff fixed it, they left so much dirt from the ventilator on the floor. I feel like as a tenant I wasn't respected. The apt isn't worth that price . There are too many paint drops on the floor that are not cleaned.Washer is very noisy too and not much water in even i put the load on heavy duty
11/16/2024
Updated Review
Current Resident 1166398
Verified Resident • 2022 - 2024
3.7
11/2/2024
Normal experience awesome maintenance crew. Rest if staff is rude and not helpful with serious situation such as the car if mine which was almost totaled dues to the flooding parking lot. I was told they were not responsible it was the cities problem so the apartment couldnt help.
11/6/2024
Current Resident 1286265
Verified Resident • 2024
4.3
10/11/2024
The community is very nice. Neighborhood is very safe for active adults, and children. I have enjoyed the peace and quiet but I did not like my experience moving in this apartment. It could have been better and hopefully it can be fixed immediately.
10/18/2024
Current Resident 1282713
Verified Resident • 2024
4.8
9/27/2024
The management is professional,kind and quick to help. Maintenance has been the same. Any issues we have had both teams have been quick to assist. Daniela was so helpful during our application process. Even when she went on vacation she informed the rest of the team of everything they needed to know and they too were so helpful.
9/29/2024
Current Resident 1277907
Verified Resident • 2024
4.8
9/7/2024
It's a nice place to live. Very convenient. It is also closer to the shopping center. Bus stop is closer too. School bus inside the apartment area that make it's easier for the kids to take the school bus.
9/10/2024
The Willow
5 Available Units
1 Bed, 1 Bath | 782 sq. ft.
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The Peachtree
5 Available Units
1 Bed, 1 Bath | 629 sq. ft.
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The Banyon
3 Available Units
1 Bed, 1 Bath | 963 sq. ft.
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The Dogwood
4 Available Units
2 Beds, 2 Baths | 1,355 sq. ft.
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The Magnolia
1 Available Unit
2 Beds, 2 Baths | 1,139 sq. ft.
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Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 16 reviews)
Noise
4.4
Grounds
4.8
Safety
4.7
Office Staff
4.7
Maintenance
4.9
Neighborhood
4.7
Survey Scores N/A
Review Count
Number of reviews in the past 365 days
16
Manager’s Review Engagement
Percentage of reviews responded to
93.75%
Manager’s Review Reply Time
Average time to respond to reviews
5.38 days
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The Arboretum Apartments is a 629 - 1,355 sq. ft. apartment in Charlotte in zip code 28270. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Matthews, Pineville, Belmont, Mount Holly, Harrisburg, Huntersville, Cramerton, Indian Trail, Lake Wylie, Fort Mill, IndianLand, Indian Land, and Tega Cay.