4.2
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4.2 rating
371 total reviews
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141 Verified
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Current Resident 912806
Resident • 2016
1.8
7/27/2016
When I moved here on this Monday, I supposed to get the apartment ready by 10 AM with upgraded unit. 1. But I got the apartment at 3 PM and even the carpet was just cleaned that time so it was all wet every room. We have to keep our stuff on wet carpet only. 2. The Bedroom electric sockets are all open they told us they will get fixed by evening but 2 days over no one shows yet. Very very poor maintenance. 3. As per upgraded unit they told before moving that all water faucets and sink will be new one. But when we got apartment only the kitchen faucet is new one rest all sink faucets are old and very hard to operate. 4. The bathroom light is not working but still not get fix even after 2 days even calling them multiple time by phone, email and personally went there to club house. 5. When I saw the old reviews are very good so I thought to move here. but I come know after moving here that the resident over here put good ratings because they are getting some dollars discount in monthly rental for giving good reviews. 6. Before signing the lease the staff is very good while talking but after signing lease they become rude. Please do not move here.
Current Resident 176312
Resident • 2013 - 2016
5.0
7/27/2016
I have been living here from past 3+years Prompt in all maintenance calls Very friendly courteous staff (Catherine, rahel.. all staff ) Package drop off from UPS,USPS etc.. Nice club house and business center Gym Nice and wonderful community overall I am very happy with my stay here, and I recommend to all my friends. yes, during management transitioning period, there were some hiccups but now its all good.
Mikia89
Resident • 2014 - 2016
4.5
9/6/2016
The Arboretum apartments is a safe neighborhood. I love how close it is to the Arboretum plaza. The neighbors are really nice and friendly.
Ctw322
Resident • 2016
4.0
7/22/2016
I love the location! Everything is within walking distance. The staff are friendly and engaging. Maintenance is also friendly and helpful. Love all the amenities.
5600monkeynuts
Resident • 2014 - 2016
5.0
7/21/2016
Great amenities. Centrally located to uptown. Friendly staff. Large rooms.
Kingofharts
Resident • 2016 - 2017
5.0
3/7/2017
All around great place to live!
Tboohene86
Resident • 2011 - 2016
4.7
7/5/2016
I have lived here for 5 years going into my 6th year everyone here has been very helpfull and has made the experience positive! I have been with the new management company for 2 years and have been impressed with Kathryn (one of the sales managers) the most! She has gone above and beyond the call of duty to meet and exceed my needs! Thanks to her expertise, I have effortlessly been able to continue my residency here at Arboretum Apartments!
Current Resident 492698
Resident • 2016
5.0
6/30/2016
I love this area! I lived in a duplex before and with a recent rent hike I couldn't afford to live there anymore. After endless hours of searching I decided on The Arboretum Apartments and just moved in! So far I am so happy about this change! The apartment is adorable, the location is fantastic and the neighborhood is awesome (indoor and outdoor pool anyone?)!
keldyshshopping
Resident • 2016
4.7
6/22/2016
Great location. This is the right place you can live in if you need commute to uptown by bus everyday. For near the crossroad, there is a little noise if you open the windows, buy acceptable. The room of the apartment is huge and staff are kind.
ysyijiashopping
Resident • 2016
4.7
6/22/2016
good location, big room of the apartment, kind staff.
haripandi
Resident • 2016
5.0
6/22/2016
Good and recommended for friends
summerssam34@gmail.com
Resident • 2015 - 2016
5.0
6/7/2016
awesome employees that really care about my needs and the location is perfect. i really enjoy the amenities here, indoor pool and hot tub are great!
margeubank
Resident • 2016
5.0
6/7/2016
Ive really enjoyed living at the Arboretum Apartments. The employees at the leasing center are very kind and the maintenance staff does a great job at keeping the complex clean. The location is great as it is right across the street from everything you need and only 20 minutes from uptown Charlotte. Over all very pleased!
bridoughty1
Resident • 2014 - 2016
5.0
6/7/2016
I am very happy with the service I receive from the maintenance staff if there is ever an issue. The sales managers are always so helpful, Kathryn has helped me numerous times and is a great employee! I also love how now we can pay our rent and apartment utilities bills on the new app! Very convenient!
tjdixon
Resident • 2014 - 2016
4.3
5/19/2016
The location is awesome, very convenient to everything. Staff members are friendly.
Bhavesh Thakkar
Resident • 2016
4.3
5/18/2016
I recently moved into this apt and I am happy with the apartment and the knowledge and approach of the team here. They are very professional and helpful in their approach. I look forward for a quality stay out here.
Current Resident 42080
Resident • 2016
4.8
5/18/2016
I have just recently moved into The Arboretum Apartments, and I Absolutely Love It!!! I have a completely upgraded and spacious apartment. The grounds are maintained well and the staff here is more than accommodating. I recommend this neighborhood with the highest possible rating.
bart turner
Resident • 2016
5.0
5/14/2016
Outstanding customer service and support.
itzmme
Resident • 2016
5.0
5/12/2016
Great Location and Beautiful Apartments. Nice upgrades and love that they have in unit washer and dryer. The staff is so friendly and helpful and made my move a great transition! Highly recommended!
g21wadhwa
Resident • 2015 - 2016
3.7
4/20/2016
It's been amazing experience in the Arboretum.community is clean and the staff is very helpful. We enjoy neighbourhood as shopping mall, cinnebare, Walmart is just walking distance. Of course, we like this community because the school is nearby and bus stop which helps me going to downtown. We recommended to many of our friends and most of them are with us in this community :)
KiranKumarPabbisetty
Resident • 2012 - 2016
4.2
4/13/2016
I love to live in this prime location, this is my 5th year living here. Excellent home schools, CTC Bus stop just outside connecting to uptown, malls, hospitals. All apartments are upgraded, having brand new appliances like Dish washer, Refrigerator, brand new wooden cabinets and floor, outside beautiful greenery. Quick turnaround service experts and nice front office staff.
clemund
Resident • 2015 - 2016
5.0
4/13/2016
Great location and awesome staff! Wonderful environment for families with children, great sense of community!
Susie C.
Resident • 2015 - 2016
4.7
3/23/2016
Dustin, one of the maintenance men has done work in my apartment from time to time. He was very professional, kind, and did a good job each time. He was easy to talk to and explain the problems to. Dustin is certainly an asset to the apartment complex. My dealings with the office staff have also been good (especially Catherine). UPS dropped off a package to the office when I wasn't home ( a heavy microwave) and little Catherine insisted on carrying it to my car when I got there because I had a broken ankle. An example of going above and beyond to help me. When I want something looked at they are quick to write up a work order and get to it right away. They are accommodating when I need some help and are extremely polite and courteous both in person and on the telephone. This is not once in a while but always. I appreciate all they do to make my life easier and better.
Mmathley
Resident • 2016
5.0
3/21/2016
Amazing location, close to everything, and great neighbors.
Sarang_munshi
Resident • 2016 - 2017
4.5
2/28/2017
Great location. Great staff. Lot of natural light
The Willow
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The Peachtree
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The Banyon
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The Dogwood
4 Available Units
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The Magnolia
1 Available Unit
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Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 16 reviews)
Noise
4.4
Grounds
4.8
Safety
4.7
Office Staff
4.7
Maintenance
4.9
Neighborhood
4.7
Survey Scores N/A
Review Count
Number of reviews in the past 365 days
16
Manager’s Review Engagement
Percentage of reviews responded to
93.75%
Manager’s Review Reply Time
Average time to respond to reviews
5.38 days
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The Arboretum Apartments is a 629 - 1,355 sq. ft. apartment in Charlotte in zip code 28270. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Matthews, Pineville, Belmont, Mount Holly, Harrisburg, Huntersville, Cramerton, Indian Trail, Lake Wylie, Fort Mill, IndianLand, Indian Land, and Tega Cay.